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(Sydney Morning Herald)   Company 'social media expert' threatens to pimp slap customers; hates Australia 'and the scum people that populate it'   (smh.com.au) divider line 10
    More: Dumbass, Vodafone, Australia, pimp slap, Arthur Kotsopoulos  
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7005 clicks; posted to Main » on 01 Aug 2012 at 1:20 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Archived thread
2012-08-01 01:31:54 PM
3 votes:
Meh - my kids had a similar reaction when trying to teach me how to use:
- a cell phone
- a GPS (I kept yelling back at the voice)
- video-game controllers
- the tennis-racket bug zapper (burned myself on the nose)
- a European toilet flush
- an Airsoft machine gun (shot the cat - but I WAS aiming at it)
- a metric measuring tape
- etc. etc.
2012-08-01 01:17:01 PM
2 votes:

Diogenes:

I dunno about that. I work with some high caliber customers who are whiny little coonts, who all think their easily-researched plebeian issues are of utmost importance, and throw temper tantrums when they don't get their way.

Case in point. A guy on my staff had this issue escalated to me. We support a tool that's similar to TOAD and allows you to browse database objects using a tree-type navigator. Screen shot:

[api.photoshop.com image 720x450]

See the little icon of the table next to Tables? The little icon with the glasses (how cute) over a table next to Views?

This customer wanted to know what the significance of the numbers is in the icon next to the Sequences label. (Hard to see here but it says "1..2..")

It was explained. "Sequence, you know, "order" 1, 2, 3, etc." Of course we put on our best professionalism in answering this ridiculous question. He did not accept the explanation and has reopened the ticket and is now escalating the issue.

I have major government and commercial customers facing production-critical issues and this dick escalates because he can't understand, even in the general sense, what a sequence is.

Best part? He's an Oracle DBA.

I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.


I'm more confused by the icon next to Packages. That's a box, not a package. If you want to make things clearer to your customers who can't read, then I suggest a picture of a schlong.
2012-08-01 10:27:52 AM
2 votes:
Paul Christoforo found a new job?
2012-08-01 07:31:50 PM
1 votes:
images.smh.com.au

They hired the world's most obvious douchebag and they're shocked that he turned out to be a douchebag?
2012-08-01 05:48:49 PM
1 votes:

YodaBlues: I don't know what's more disturbing: the fact an Oracle DBA gets flustered by SQL Developer or the fact it happens with enough frequency that you are required to provide support for SQL Developer.


To be fair, SQL Developer - while a great tool for the cost - is somewhat inferior to TOAD in part due to the massive number of lockups, crash bugs, and other fun times to be had with it. I could totally see the need for a support desk for someone unfamiliar with it's specific foibles and faults. At least until they used it long enough to learn which parts they should creatively curse at and then avoid.
2012-08-01 03:25:08 PM
1 votes:
FTA:
On his Facebook "about" section he lists the things he hates. These include Australia ("and the scum people that populate it")


There is nothing wrong with Australia. The Australians are the problem.
2012-08-01 03:14:12 PM
1 votes:
Does the Romney campaign have a social media person yet? This guy sounds PERFECT for them.
2012-08-01 02:02:50 PM
1 votes:

The Southern Logic Company: Fark_Guy_Rob: 'Social Media Expert' == 'I have no real skills, but I wish I did'

Come'on - you know it's true.

"Social Media Engineer" == "I don't know anything but I have engineer in my job title. Am I technical yet?"


Well, to be honest, most engineers wish they could add social anything to their life.
2012-08-01 01:29:51 PM
1 votes:
Could have sworn he worked for the same company as myself. But apparently not.

I've talked with Australians outside of my workplace and they are lovely people in person, but when you talk to them on the phone regarding any form of customer service they become extremely rude. The women especially become vile snarling beasts with no sense of common decency.
2012-08-01 10:21:36 AM
1 votes:
These two are ok with this:

themusic.com.au
 
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