The problem is the telcos' policy of only hiring the smartest university graduates to work in their retail stores. All of them do it. How do they expect these geniuses to deal with the public? They belong in labs, pushing forward the boundaries of knowledge, not dealing with us common folk and our foibles. But there they are, selling phones for the money and prestige, all because the telcos won't change their hiring policies.

Who cares and why is this news?

Paul Christoforo found a new job?

To be fair, that does sound like he knows all about social media.

rumpelstiltskin: The problem is the telcos' policy of only hiring the smartest university graduates to work in their retail stores. All of them do it. How do they expect these geniuses to deal with the public? They belong in labs, pushing forward the boundaries of knowledge, not dealing with us common folk and our foibles. But there they are, selling phones for the money and prestige, all because the telcos won't change their hiring policies.

I dunno about that. I work with some high caliber customers who are whiny little coonts, who all think their easily-researched plebeian issues are of utmost importance, and throw temper tantrums when they don't get their way.

Case in point. A guy on my staff had this issue escalated to me. We support a tool that's similar to TOAD and allows you to browse database objects using a tree-type navigator. Screen shot:



See the little icon of the table next to Tables? The little icon with the glasses (how cute) over a table next to Views?

This customer wanted to know what the significance of the numbers is in the icon next to the Sequences label. (Hard to see here but it says "1..2..")

It was explained. "Sequence, you know, "order" 1, 2, 3, etc." Of course we put on our best professionalism in answering this ridiculous question. He did not accept the explanation and has reopened the ticket and is now escalating the issue.

I have major government and commercial customers facing production-critical issues and this dick escalates because he can't understand, even in the general sense, what a sequence is.

Best part? He's an Oracle DBA.

I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.

Diogenes: I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.

If you get the opportunity to move into network and systems design I highly recommend it. I did 10 years in support and am SO glad I left.

MacEnvy: Diogenes: I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.

If you get the opportunity to move into network and systems design I highly recommend it. I did 10 years in support and am SO glad I left.

I spent many years as a consultant (data modeling, custom systems design, etc.) but the travel was killing me. So I made a lateral move into support. I used to love my work but hated my life. Now I love my life but hate my work. But yes, I need to get out of this "line operation" environment and get back to project-oriented work.

/threadjack

Diogenes:

I dunno about that. I work with some high caliber customers who are whiny little coonts, who all think their easily-researched plebeian issues are of utmost importance, and throw temper tantrums when they don't get their way.

Case in point. A guy on my staff had this issue escalated to me. We support a tool that's similar to TOAD and allows you to browse database objects using a tree-type navigator. Screen shot:

[api.photoshop.com image 720x450]

See the little icon of the table next to Tables? The little icon with the glasses (how cute) over a table next to Views?

This customer wanted to know what the significance of the numbers is in the icon next to the Sequences label. (Hard to see here but it says "1..2..")

It was explained. "Sequence, you know, "order" 1, 2, 3, etc." Of course we put on our best professionalism in answering this ridiculous question. He did not accept the explanation and has reopened the ticket and is now escalating the issue.

I have major government and commercial customers facing production-critical issues and this dick escalates because he can't understand, even in the general sense, what a sequence is.

Best part? He's an Oracle DBA.

I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.

I'm more confused by the icon next to Packages. That's a box, not a package. If you want to make things clearer to your customers who can't read, then I suggest a picture of a schlong.

Diogenes: rumpelstiltskin: The problem is the telcos' policy of only hiring the smartest university graduates to work in their retail stores. All of them do it. How do they expect these geniuses to deal with the public? They belong in labs, pushing forward the boundaries of knowledge, not dealing with us common folk and our foibles. But there they are, selling phones for the money and prestige, all because the telcos won't change their hiring policies.

I dunno about that. I work with some high caliber customers who are whiny little coonts, who all think their easily-researched plebeian issues are of utmost importance, and throw temper tantrums when they don't get their way.

Case in point. A guy on my staff had this issue escalated to me. We support a tool that's similar to TOAD and allows you to browse database objects using a tree-type navigator. Screen shot:

[api.photoshop.com image 720x450]

See the little icon of the table next to Tables? The little icon with the glasses (how cute) over a table next to Views?

This customer wanted to know what the significance of the numbers is in the icon next to the Sequences label. (Hard to see here but it says "1..2..")

It was explained. "Sequence, you know, "order" 1, 2, 3, etc." Of course we put on our best professionalism in answering this ridiculous question. He did not accept the explanation and has reopened the ticket and is now escalating the issue.

I have major government and commercial customers facing production-critical issues and this dick escalates because he can't understand, even in the general sense, what a sequence is.

Best part? He's an Oracle DBA.

I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.

Your application sucks.

GreenAdder: Paul Christoforo found a new job?

Came here to post something along this line. Thanks.

rumpelstiltskin: Diogenes:

I dunno about that. I work with some high caliber customers who are whiny little coonts, who all think their easily-researched plebeian issues are of utmost importance, and throw temper tantrums when they don't get their way.

Case in point. A guy on my staff had this issue escalated to me. We support a tool that's similar to TOAD and allows you to browse database objects using a tree-type navigator. Screen shot:

[api.photoshop.com image 720x450]

See the little icon of the table next to Tables? The little icon with the glasses (how cute) over a table next to Views?

This customer wanted to know what the significance of the numbers is in the icon next to the Sequences label. (Hard to see here but it says "1..2..")

It was explained. "Sequence, you know, "order" 1, 2, 3, etc." Of course we put on our best professionalism in answering this ridiculous question. He did not accept the explanation and has reopened the ticket and is now escalating the issue.

I have major government and commercial customers facing production-critical issues and this dick escalates because he can't understand, even in the general sense, what a sequence is.

Best part? He's an Oracle DBA.

I have come to the realization that being a tech support engineer is one third technical aptitude, on third psychological aptitude, and one third a high threshold for pain.

I'm more confused by the icon next to Packages. That's a box, not a package. If you want to make things clearer to your customers who can't read, then I suggest a picture of a schlong.

Wrapped up in paper and tied up with string.

Jon iz teh kewl: Carousel Beast: Diogenes: Best part? He's an Oracle DBA.

Mythical being.


/Sql DBA :)

i'm an unemployed softer engineer
care for a beer

How much softer?
I think Serta is hiring, you should check with them.

Meh - my kids had a similar reaction when trying to teach me how to use:
- a cell phone
- a GPS (I kept yelling back at the voice)
- video-game controllers
- the tennis-racket bug zapper (burned myself on the nose)
- a European toilet flush
- an Airsoft machine gun (shot the cat - but I WAS aiming at it)
- a metric measuring tape
- etc. etc.

The Iron duke: I think someones burned out....

He looks like he needs a falcon punch to the balls.

B-Unit: Could have sworn he worked for the same company as myself. But apparently not.

I've talked with Australians outside of my workplace and they are lovely people in person, but when you talk to them on the phone regarding any form of customer service they become extremely rude. The women especially become vile snarling beasts with no sense of common decency.

Brazilians and French Canadians are my worst customers. Latin Americans in general can be tough because they're often several versions behind on stuff, and expect immediate fixes to long-desupported software.

How much fun would it be (had the guy not been suspended by his employer) to have a shiatload of people go into his store, one after another, and just start farking with him? Make him repeat himself, ask him incredibly obvious stuff, make him enter your contacts, stuff like that. Just to try to get him flip out, or cry, or assault someone...

RedVentrue: So, you never explained why there is a 1.2.3. there...

Or maybe you just don't know.

Version control numbers. We dynamically draw the icon differently every time you create a new version.

RedVentrue: Diogenes: RedVentrue: So, you never explained why there is a 1.2.3. there...

Or maybe you just don't know.

Version control numbers. We dynamically draw the icon differently every time you create a new version.

Did you tell him that?

No. But a tech can dream ;-)

It's amazing I haven't completely bitten off my tongue at this point.

Does the Romney campaign have a social media person yet? This guy sounds PERFECT for them.

Boston Kiwi: FTA:
On his Facebook "about" section he lists the things he hates. These include Australia ("and the scum people that populate it")

There is nothing wrong with Australia. The Australians are the problem.

Nothing wrong? Everything native to that place is designed to kill you.