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(Wall Street Journal)   Department of Transportation rules say airlines must honor airfare mistakes. Like first-class roundtrip tickets to Hong Kong for 4 frequent flier miles   (blogs.wsj.com) divider line 11
    More: Interesting, Department of Transportation, United Continental Holdings, Hong Kong  
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7456 clicks; posted to Main » on 18 Jul 2012 at 9:48 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-07-18 10:50:17 PM
5 votes:
I think United should be able to cancel the deal.
And I think any customer should be able to get a full refund at any time for any fare that they mistakenly purchased. Like for the wrong day, wrong time, wrong destination, or if their life changed so that to travel on their purchased ticket would be a mistake.

Change every single airfare to fully refundable, and the carriers can have their "oops" rule.
2012-07-18 11:08:27 PM
3 votes:

dahmers love zombie: I think United should be able to cancel the deal.
And I think any customer should be able to get a full refund at any time for any fare that they mistakenly purchased. Like for the wrong day, wrong time, wrong destination, or if their life changed so that to travel on their purchased ticket would be a mistake.

Change every single airfare to fully refundable, and the carriers can have their "oops" rule.


This, exactly. The rule appears to be "airlines always get the beneficial end of the deal, no matter the issue." You made a mistake? Well, the airline isn't responsible for your mistakes. The airline made a mistake? Well, the airline isn't responsible for its mistakes.

Fark that.
2012-07-18 09:55:02 PM
3 votes:
Memo to airlines (and other industries): Being cheap with IT staffing and just about everything else will lead to more mistakes like this. Enjoy the consequences of working people 70/hrs or more a week on salary on a regular basis.

/Bank websites, I'm looking in your general direction
2012-07-18 10:02:05 PM
2 votes:
cost of doing business.

"programming errors" are expensive, this should have been factored in when you decided to outsource to wipro and IBM India. Good on folks for cashing in on your mistakes.
2012-07-19 02:14:34 AM
1 votes:
I mistakenly entered the wrong date once-- flight left at 0015 which was a day early. I noticed immediately, but no mercy from the airline. fark them-- or allow for customers to make mistakes.
2012-07-19 12:32:46 AM
1 votes:

dahmers love zombie: I think United should be able to cancel the deal.
And I think any customer should be able to get a full refund at any time for any fare that they mistakenly purchased. Like for the wrong day, wrong time, wrong destination, or if their life changed so that to travel on their purchased ticket would be a mistake.

Change every single airfare to fully refundable, and the carriers can have their "oops" rule.


I'd rather it go the other way. You buy a ticket, you pay whether you fly or not (unless the airline cancels the flight due to weather, incompetence, or other factors), but on the same page, if you pay a price for a ticket, you are guaranteed a seat for that price. If you can't figure out how to enter in the right time and date for your flight, or can't be bothered to make it to the airport with enough time to get through security and to your gate perhaps paying for a ticket you couldn't use will make you plan better in the future.

In fact, I'd like to see this expanded to cover all online retailers. If HP lists a $2,500 laptop for $250 on their site and you click the 'buy it' button and enter your CC information they shoudl be required to send you that laptop for the price you paid.
2012-07-18 11:07:55 PM
1 votes:

dahmers love zombie: I think United should be able to cancel the deal.
And I think any customer should be able to get a full refund at any time for any fare that they mistakenly purchased. Like for the wrong day, wrong time, wrong destination, or if their life changed so that to travel on their purchased ticket would be a mistake.

Change every single airfare to fully refundable, and the carriers can have their "oops" rule.


You were with me til the life change. Every seat an airline sells to someone that does this I one less seat they can sell to someone who is actually going to use the ticket. Also people would constantly refund their tickets every time they saw a lower price.

Airlines operate on a razor thin margin. They can't afford to give passengers anything more without charging for it somehow. It's screw us all in the end. Tickets are way too cheap as it is.
2012-07-18 11:07:08 PM
1 votes:
Remember, folks, it's OK for airlines to refuse to refund ticket costs if you make a mistake, but if the airlines make a mistake, well, you'll just have to suck it up.

When the rules become equal for both sides of a contract, then we can talk about "mistakes." Until then, as the airlines tell us when we inadvertently order the wrong seats on the wrong flight, they had ample warning to confirm or deny the purchase.
2012-07-18 10:03:05 PM
1 votes:
How. The. Fark. did I miss this?

/could've used a cheap trip home
//$40-ish in taxes plus 4 frequent flier miles would almost make it worth flying United
///CX FTW
2012-07-18 10:02:12 PM
1 votes:
Dear Major Airlines:

Nanner nanner booooo booooo.

Sincerely,

Everybody Else
2012-07-18 09:51:56 PM
1 votes:
As it should be. Fark the airlines.

Next stop, fire the TSA.
 
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