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(Greek Reporter)   Customer service tip: Don't sent a text message telling 16-year-old customer you hope she burns in hell because she had the temerity to ask you a question   (thelocal.no) divider line 32
    More: Dumbass, Telenor  
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12648 clicks; posted to Main » on 12 Jul 2012 at 1:54 PM (3 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
View Voting Results: Smartest and Funniest


Archived thread
2012-07-12 02:02:43 PM  
4 votes:

gopher321: The customer is NOT always right.

/first rule of customer service


The customer is generally wrong, frequently dishonest, occasionally asking for something illegal, almost always stupid and annoying.

/But retaliating in any overt manner is stupid and will almost always get you fired
2012-07-12 02:30:05 PM  
3 votes:

monoski: Some people have a hard time with the concept that without customers, there is no job


THIS. Sorry, but if there's a line at CVS longer than 3 people and you're one of the employees who work there, stop stocking the shelves and open up a damn register. The customers who are CHOOSING to give their money to your employer will appreciate it.
2012-07-12 03:54:54 PM  
2 votes:

GloomCookie613: mama2tnt: GloomCookie613: fat_free: monoski: Some people have a hard time with the concept that without customers, there is no job

THIS. Sorry, but if there's a line at CVS longer than 3 people and you're one of the employees who work there, stop stocking the shelves and open up a damn register. The customers who are CHOOSING to give their money to your employer will appreciate it.

I used to biatch at my minions, when I worked retail, about just that. You can put game cases back later, check the customers that are buying shiat out so we can keep games ON the farking shelves! Yes, it's more entertaining to talk to your friends, but grandma over there needs help. Used to tell them to imagine pissy customers' heads as wallets. Then again, I also let them vent after we closed. Night cleanup was nothing more than a giant biatchfest, but our CS survey numbers were always good.

4 years after I transferred, new staff recently left porn on a traded-in game system. A 6-year-old discovered penis and the DS for her birthday. Won't these people think of their paychecks?

I'm standing in front of you with money in my hand. GET OFF THE PHONE, FARKTARD!

Yup. There is no law that says you *must* stay on the line. A simple, "Please hold for one moment while I take care of something here and then I can give you my full attention" was the easiest way to keep customer on the phone and customer in front of me happy. If we got massively slammed I'd ask the person if they would mind calling back at X time with their question and I'd be happy to answer them. Some people act like being polite is some sort of farking superpower.


When I worked retail I cared exactly as much as I was paid. I was paid minimum wage, I cared just enough to not lose my job.
2012-07-12 02:55:54 PM  
2 votes:
BTW, the best way to deal with an asshole customer is to be completely polite and never let them get you riled up. It usually drives them crazy. Don't give in to unreasonable demands, but remain cheerful and upbeat. It's a lot of fun.
2012-07-12 02:43:16 PM  
2 votes:
This is clearly a cultural misunderstanding. In the middle of a Norwegian winter, "I hope you burn in hell" actually means "It is my fondest wish that you find someplace with heat and light that isn't in farking Norway."
2012-07-12 02:35:32 PM  
2 votes:

monoski: Some people have a hard time with the concept that without customers, there is no job


yell it from the rooftops. america the land of the entitled doesn't grasp your common sense concept.
2012-07-12 02:20:47 PM  
2 votes:
Some people have a hard time with the concept that without customers, there is no job
2012-07-12 02:13:30 PM  
2 votes:

mongbiohazard: You can think it, they can know it and it can be true...... but you can't SAY it.


On the phone, the customer can't hear you rolling your eyes. But do make sure the "mute" button actually works before you start venting rage back at your customer.
2012-07-12 02:12:20 PM  
2 votes:

detroitdoesntsuckthatbad: "Temerity" is a perfectly cromulent word.


I don't understand. "temerity" is a real word. The joke about "embiggens" is it wasn't real.
2012-07-12 09:34:58 PM  
1 votes:

monoski: Some people have a hard time with the concept that without customers, there is no job


I wonder how many of the same people who biatch about customers and how hard their job is are also total biatches to other service employees. It's not like working retail magically makes you empathize with anyone; if anything it turns you into a total misanthrope.

I know restaurant people are about 50/50 between "give her a 50% tip even though she screwed everything up and pissed in your pasta, because I'd expect the same" and "you start with 15% and you'll lose 1% for every tiny violation I can find, because you should be a better worker, like me."
2012-07-12 05:30:16 PM  
1 votes:

fat_free: jst3p: fat_free: Then farking quit.

I did, some time ago. I care quite a bit about my current job.

It's annoying when someone in retail acts like they don't give a shiat and couldn't care less about the paying customers because their employer is paying them minimum wage. If you think you deserve more, and you don't want to perform your job responsibilities for less than what you think you're worth, then do yourself and your employer a big ol' favor and quit.


My point is that, in general, yours is an unreasonable expectation. Generally people in that position need the job and aren't going to quit nor are they going to care more because you are annoyed by their lack of caring. Generally they will care, like I said, just enough to keep their job. Usually this means they will perform their basic job responsibilities, for the most part. If they are on the phone it doesn't matter to them if they finish the phone call first or take your money first. They are going to do both and unless it is company policy they don't give a crap if you are annoyed at the fact that "a customer with money in hand!" is waiting.

Hell, for the most part the minimum wage clerk wont care if you get frustrated and walk out (assuming managers aren't watching). It actually benefits them because now instead of two things to do they just have to finish the phone call.

I realize the bigger picture implications, that a drop in sales threatens the hours that they can provide but retail shops, particularly small ones, generally are stretched thin as they can be for coverage already. And the dork behind the counter isn't going to believe that one customer walking out is going to affect him (trust me, I was that dork and worked with many of them).

I am not saying it is right or wrong, it just is.

I get frustrated at retail places sometimes too, but it is pretty unproductive to let it get to you because it isn't likely to change.
2012-07-12 04:33:03 PM  
1 votes:

jst3p: GloomCookie613: jst3p: GloomCookie613: YMMV obviously, but it probably explains why I worked my way up by 3 pay grades in as many months and you got paid minimum wage.

You don't know me, don't pretend you do. Bragging about advancing in your retail job is pretty comical.

You said straight up that you worked for minimum wage, thus you only worked as hard as you needed to keep your job. I'm not comparing your current employment to your previous retail experience. Simply stating that during your retail stint, had you worked harder you might have actually made more than minimum wage. You set yourself up for a self fulfilling prophecy in terms of your poor pay, that's not anybody's problem but your own. What it *does* tell me is that you probably aren't suited to working in a retail environment and there's nothing wrong with that. Much like there's nothing wrong with working retail and being proud of the fact that I'm not a farkoff or farkup at my job. Now your last reply? That tells me that you're a sensitive little snob that can't take criticism from some random person on the internet. The whole "you don't know me" line is usually the first sign of butthurt, you might want to consult a physician.

Wait, are you the pot or kettle here, because you seem very invested in pointing out how butthut I am.

You make assumptions about me based on very few facts. Most of them are incorrect, that is all I meant. Calm down sugartits.


Welcome to the ignore list! You're the first member! Awesome for you! Success is yours!
2012-07-12 04:20:22 PM  
1 votes:

GloomCookie613: YMMV obviously, but it probably explains why I worked my way up by 3 pay grades in as many months and you got paid minimum wage.


You don't know me, don't pretend you do. Bragging about advancing in your retail job is pretty comical.
2012-07-12 04:02:46 PM  
1 votes:

GloomCookie613: fat_free: monoski: Some people have a hard time with the concept that without customers, there is no job

THIS. Sorry, but if there's a line at CVS longer than 3 people and you're one of the employees who work there, stop stocking the shelves and open up a damn register. The customers who are CHOOSING to give their money to your employer will appreciate it.

I used to biatch at my minions, when I worked retail, about just that. You can put game cases back later, check the customers that are buying shiat out so we can keep games ON the farking shelves! Yes, it's more entertaining to talk to your friends, but grandma over there needs help. Used to tell them to imagine pissy customers' heads as wallets. Then again, I also let them vent after we closed. Night cleanup was nothing more than a giant biatchfest, but our CS survey numbers were always good.

4 years after I transferred, new staff recently left porn on a traded-in game system. A 6-year-old discovered penis and the DS for her birthday. Won't these people think of their paychecks?


The fact that without customers there is no paycheck is true, but it doesn't change the fact that a startlingly large number of customers are rude, ignorant and lazy. Oh don't get me wrong, I'm never rude to them no matter how balls out retarded they are, or completely unwilling to do even a moments worth of searching to find something clearly labelled and displayed. But in my head I hate them, and the only thing that keeps me going through the day is the hope that some of them might have an aneurysm on the way home and slam headfirst into a sewage truck, and get washed away with the rest of the turds.

Some day I want to put my arm around a customer's shoulder and say "See that pretty woman behind the register with the bright smile on her face who seems like she loves her job? She doesn't. And she hates you. If she could dig out your intestines with her fingernails and then strangle you to death with them and get away with it, she would. And it's safe to say the everyone else here is probably thinking the same thing. Have a nice day."
2012-07-12 03:19:25 PM  
1 votes:
One of the most satisfying moments of my life was during the summer after my first year as a high school English teacher. I got a job at a Barnes and Noble and some guy came in and said "where is (insert title here)?" I said "I don't know, right this way and we'll look it up!" He said "Jesus, how hard can it be? Don't you get paid to know this shiat?" I replied "I don't get paid enough to put up with you, so good luck!" with a big smile on my face. His face was truly priceless.
2012-07-12 03:17:03 PM  
1 votes:

RedT: I can't believe no one commented on this FTA : "When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media."

Poor customer service is, apparently, a police matter in Norway.
Interesting.


Probably harassment?
An in some places (in the U.S. for sure), that no texting and driving thing is getting pretty serious.
2012-07-12 03:16:23 PM  
1 votes:
I live in a rural area, and have many problems with stray critters getting into my garbage cans, birdfeeders, etc. So i tried traps for awhile, but the critters got too wise, and wouldn't fall for the bait after a few weeks. So i decided to go all rambo on their asses, and went online to buy a high powered pellet gun. I found a really nice one for about 400 bucks, with a very high muzzle velocity, and great accuracy. It even had a decent scope, and a compass in the stock. (kidding)

Anywho, i paid for it online, and waited for it to arrive. It came in the mail about six weeks later, (really six weeks?) And i unwrapped it right away. Very nice, had hard rubber stock (durable) and a matte black finish, and looked lethal. But one problem,...no scope was in the box. Hmmm. I got online and called the store, and complained nicely that they had forgotten to attach the scope, and there was no sling included like in the ad. They said "sorry, we'll get that right out". Week later, i get another package, it's another pellet rifle with no scope and no sling. (facepalm) Called them again, and said although i appreciate another rifle for free, i still haven't got my scope or sling. Needless to say..they sent me another rifle with no scope and no sling AGAIN. (bangs head on desk) Here is a approximation of my final email to them.

To whom it may concern;
Re: purchase of high powered hunting pellet rifle

Dear customer service,
I recently bought one of your fine air rifles for 400 dollars, and i have to admit, it was worth every penny. Very accurate, and lots of kill power. However, I did have issue that i didn't ever receive the scope or the sling that was advertized with the rifle, and despite my many attempts to rectify this, i have still not received it after 6 months. It does bear stating that your company was nice enough to send me 2 other exact models of the same rifle, for free. Thank you for that. So very kind of you. I just wanted to let you know that i sold the extra two rifles on ebay for a tidy profit, and used those funds to buy a scope and sling that your shipping department was obviously so retarded that they couldn't tell a rifle from a scope and sent me an extra rifle not once..but twice. i hope that someday you start to sell cars, and send me one without a radio. I would look forward to 2 more brand new cars for free when i ask for the radio that was not included. I look forward to doing further business with your company, and cheers to your fine shipping department.


//I know..cool story bro.
rpm
2012-07-12 03:03:00 PM  
1 votes:

RedT: I can't believe no one commented on this FTA : "When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media."

Poor customer service is, apparently, a police matter in Norway.
Interesting.


If he added a service she didn't ask for, arguably fraud, which is a police matter.
2012-07-12 02:52:03 PM  
1 votes:

gopher321: The customer is NOT always right.

/first rule of customer service


The customer is always wrong, otherwise they would have just stayed home and shopped online.
2012-07-12 02:44:14 PM  
1 votes:

fat_free: monoski: Some people have a hard time with the concept that without customers, there is no job

THIS. Sorry, but if there's a line at CVS longer than 3 people and you're one of the employees who work there, stop stocking the shelves and open up a damn register. The customers who are CHOOSING to give their money to your employer will appreciate it.


I used to biatch at my minions, when I worked retail, about just that. You can put game cases back later, check the customers that are buying shiat out so we can keep games ON the farking shelves! Yes, it's more entertaining to talk to your friends, but grandma over there needs help. Used to tell them to imagine pissy customers' heads as wallets. Then again, I also let them vent after we closed. Night cleanup was nothing more than a giant biatchfest, but our CS survey numbers were always good.

4 years after I transferred, new staff recently left porn on a traded-in game system. A 6-year-old discovered penis and the DS for her birthday. Won't these people think of their paychecks?
2012-07-12 02:40:08 PM  
1 votes:

monoski: Some people have a hard time with the concept that without customers, there is no job


And some people have a hard time with the fact that they're customers, not members of the royal family.
2012-07-12 02:24:00 PM  
1 votes:
The problem with canceling DirecTV is that they will send you a letter asking you to come back on average of once every two weeks.

I cancelled their service in 2010 and am still getting bi-weekly letters from them...this in spite of the fact that I have called them about 10 times, and sent them about 25 e-mails, requesting to be removed from their junk mail list.

In spite of this, the letters keep coming. Even after moving twice...they keep sending them to my new address as well.

I hate them with the burning passion of 1000 suns.
2012-07-12 02:14:06 PM  
1 votes:

b3x: jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"

Is she Alliance or Horde?


Whored.


/alliance actually. All alliance are assholes.
b3x
2012-07-12 02:12:03 PM  
1 votes:

jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"


Is she Alliance or Horde?
2012-07-12 02:09:41 PM  
1 votes:
That's pretty good customer service. If it were Time Warner, she would have gotten "It's rare to encounter this level of cheek. Hope you burn in hell some time tomorrow between the hours of 8am and 6pm!"
2012-07-12 02:09:33 PM  
1 votes:

BretMavrik: Obligatory


Wow, that was epic.
2012-07-12 02:07:04 PM  
1 votes:
You can think it, they can know it and it can be true...... but you can't SAY it.
2012-07-12 02:01:43 PM  
1 votes:

jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"


Ha! You got cuckholded by a WoW nerd!
2012-07-12 02:01:01 PM  
1 votes:
2012-07-12 02:00:42 PM  
1 votes:
Can we stop linking to sites with those farking Javascript pop-up surveys? Because that's a lot more obnoxious than harassing customers.
2012-07-12 01:58:26 PM  
1 votes:
When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"
2012-07-12 01:53:46 PM  
1 votes:
The customer is NOT always right.

/first rule of customer service
 
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