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(Greek Reporter)   Customer service tip: Don't sent a text message telling 16-year-old customer you hope she burns in hell because she had the temerity to ask you a question   (thelocal.no) divider line 93
    More: Dumbass, Telenor  
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12639 clicks; posted to Main » on 12 Jul 2012 at 1:54 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-07-12 01:53:46 PM
The customer is NOT always right.

/first rule of customer service
 
2012-07-12 01:54:32 PM
She must not be hot.
 
2012-07-12 01:56:18 PM
Subby tip: proof read headlines
 
2012-07-12 01:57:05 PM
Don't sent text message

Don't grammared headline, either.
 
2012-07-12 01:57:25 PM
not if she accepts jesus christ into her life.
 
2012-07-12 01:57:35 PM
That headline hurt my anus.
 
2012-07-12 01:58:26 PM
When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"
 
2012-07-12 02:00:24 PM
A few minutes after the call, Iversen could hardly believe her eyes when a text message arrived from a Telenor number:

"It's rare to encounter this level of cheek. Hope you burn in hell!"

Another message from Telenor informed Iversen the company had activated a mobile broadband service which she had not requested.


I like this kid. He's got moxie! Mark my words, he's going to own his own goddamn phone company one of these days with that kind of spark.
 
2012-07-12 02:00:42 PM
Can we stop linking to sites with those farking Javascript pop-up surveys? Because that's a lot more obnoxious than harassing customers.
 
2012-07-12 02:01:01 PM
 
2012-07-12 02:01:43 PM

jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"


Ha! You got cuckholded by a WoW nerd!
 
2012-07-12 02:02:04 PM
"Temerity" is a perfectly cromulent word.
 
2012-07-12 02:02:43 PM

gopher321: The customer is NOT always right.

/first rule of customer service


The customer is generally wrong, frequently dishonest, occasionally asking for something illegal, almost always stupid and annoying.

/But retaliating in any overt manner is stupid and will almost always get you fired
 
2012-07-12 02:03:45 PM

detroitdoesntsuckthatbad: "Temerity" is a perfectly cromulent word.


It really embiggens the headline.
 
2012-07-12 02:06:11 PM
She was just expressing her modern Supply Side Jesus Christian Family Values.
 
2012-07-12 02:07:04 PM
You can think it, they can know it and it can be true...... but you can't SAY it.
 
2012-07-12 02:09:33 PM

BretMavrik: Obligatory


Wow, that was epic.
 
2012-07-12 02:09:41 PM
That's pretty good customer service. If it were Time Warner, she would have gotten "It's rare to encounter this level of cheek. Hope you burn in hell some time tomorrow between the hours of 8am and 6pm!"
 
b3x
2012-07-12 02:12:03 PM

jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"


Is she Alliance or Horde?
 
2012-07-12 02:12:20 PM

detroitdoesntsuckthatbad: "Temerity" is a perfectly cromulent word.


I don't understand. "temerity" is a real word. The joke about "embiggens" is it wasn't real.
 
2012-07-12 02:13:30 PM

mongbiohazard: You can think it, they can know it and it can be true...... but you can't SAY it.


On the phone, the customer can't hear you rolling your eyes. But do make sure the "mute" button actually works before you start venting rage back at your customer.
 
2012-07-12 02:14:06 PM

b3x: jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"

Is she Alliance or Horde?


Whored.


/alliance actually. All alliance are assholes.
 
2012-07-12 02:15:39 PM
Below were ads for jobs in Norway. I had to scroll down to see if there was one for a Customer Service rep.
 
2012-07-12 02:18:27 PM
The customer is always.
 
2012-07-12 02:20:47 PM
Some people have a hard time with the concept that without customers, there is no job
 
2012-07-12 02:23:55 PM

BretMavrik: Obligatory


Oh God... I hadn't seen that before. It's beautiful.
 
2012-07-12 02:24:00 PM
The problem with canceling DirecTV is that they will send you a letter asking you to come back on average of once every two weeks.

I cancelled their service in 2010 and am still getting bi-weekly letters from them...this in spite of the fact that I have called them about 10 times, and sent them about 25 e-mails, requesting to be removed from their junk mail list.

In spite of this, the letters keep coming. Even after moving twice...they keep sending them to my new address as well.

I hate them with the burning passion of 1000 suns.
 
2012-07-12 02:24:48 PM

b3x: jst3p: When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.


"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"

Is she Alliance or HordeWhore?


FTFY.
 
2012-07-12 02:24:50 PM
Oops...wrong thread.
 
2012-07-12 02:30:05 PM

monoski: Some people have a hard time with the concept that without customers, there is no job


THIS. Sorry, but if there's a line at CVS longer than 3 people and you're one of the employees who work there, stop stocking the shelves and open up a damn register. The customers who are CHOOSING to give their money to your employer will appreciate it.
 
2012-07-12 02:32:48 PM

gopher321: The customer is NOT always right.

/first rule of customer service


This.


Voiceofreason01:
The customer is generally wrong, frequently dishonest, occasionally asking for something illegal, almost always stupid and annoying.

/But retaliating in any overt manner is stupid and will almost always get you fired


And that.
 
2012-07-12 02:33:29 PM
Furious, the girl's mother, Mette Fredriksen, called Telenor to ask for clarification. When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media.

Go join an HOA, biatch.
 
2012-07-12 02:33:35 PM
I can't believe no one commented on this FTA : "When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media."

Poor customer service is, apparently, a police matter in Norway.
Interesting.
 
2012-07-12 02:35:32 PM

monoski: Some people have a hard time with the concept that without customers, there is no job


yell it from the rooftops. america the land of the entitled doesn't grasp your common sense concept.
 
2012-07-12 02:37:31 PM

Airportmatt: The problem with canceling DirecTV is that they will send you a letter asking you to come back on average of once every two weeks.


I had paperless billing when I was with them so I get an email from them fairly frequently. So far none in July yet, but in my trash folder there are emails on June 13, 17, 20, 24, 26, and 29. You should see them too because whoever is in charge of creating their customer retention email template has a sense of sadistic humor. The subject lines are all pathetic sounding groveling like that of an ex. "We miss you", "We can work it out", "Come back please", "We'll make it up to you", etc.
 
2012-07-12 02:37:51 PM
Interviewing for a job at a local call center and getting a kick etc

//seriously, how hard could it be?
 
2012-07-12 02:40:08 PM

monoski: Some people have a hard time with the concept that without customers, there is no job


And some people have a hard time with the fact that they're customers, not members of the royal family.
 
2012-07-12 02:43:16 PM
This is clearly a cultural misunderstanding. In the middle of a Norwegian winter, "I hope you burn in hell" actually means "It is my fondest wish that you find someplace with heat and light that isn't in farking Norway."
 
2012-07-12 02:43:36 PM
A Telenor customer service agent who told a 16-year-old customer she could burn in hell is no longer employed by the mobile network operator, the firm has revealed.

I'll bet it was worth it.
 
2012-07-12 02:44:14 PM

fat_free: monoski: Some people have a hard time with the concept that without customers, there is no job

THIS. Sorry, but if there's a line at CVS longer than 3 people and you're one of the employees who work there, stop stocking the shelves and open up a damn register. The customers who are CHOOSING to give their money to your employer will appreciate it.


I used to biatch at my minions, when I worked retail, about just that. You can put game cases back later, check the customers that are buying shiat out so we can keep games ON the farking shelves! Yes, it's more entertaining to talk to your friends, but grandma over there needs help. Used to tell them to imagine pissy customers' heads as wallets. Then again, I also let them vent after we closed. Night cleanup was nothing more than a giant biatchfest, but our CS survey numbers were always good.

4 years after I transferred, new staff recently left porn on a traded-in game system. A 6-year-old discovered penis and the DS for her birthday. Won't these people think of their paychecks?
 
2012-07-12 02:44:43 PM

WordyGrrl: mongbiohazard: You can think it, they can know it and it can be true...... but you can't SAY it.

On the phone, the customer can't hear you rolling your eyes. But do make sure the "mute" button actually works before you start venting rage back at your customer.


This, also fun while training
 
2012-07-12 02:48:08 PM

GloomCookie613: I used to biatch at my minions, when I worked retail, about just that. You can put game cases back later, check the customers that are buying shiat out so we can keep games ON the farking shelves! Yes, it's more entertaining to talk to your friends, but grandma over there needs help. Used to tell them to imagine pissy customers' heads as wallets.


Yep, wallets full of money they'll never see.
 
2012-07-12 02:49:27 PM

BretMavrik: Obligatory


This is why I love Fark. I'm sure most of you have seen that before, but I hadn't, and I damn near fell off my chair laughing.
 
2012-07-12 02:52:03 PM

gopher321: The customer is NOT always right.

/first rule of customer service


The customer is always wrong, otherwise they would have just stayed home and shopped online.
 
2012-07-12 02:55:54 PM
BTW, the best way to deal with an asshole customer is to be completely polite and never let them get you riled up. It usually drives them crazy. Don't give in to unreasonable demands, but remain cheerful and upbeat. It's a lot of fun.
 
2012-07-12 03:00:49 PM

dragonfli: Interviewing for a job at a local call center and getting a kick etc

//seriously, how hard could it be?


BWAHAHAHAHAHAHAHA
hang on , got to take a call.
srsly
 
rpm
2012-07-12 03:03:00 PM

RedT: I can't believe no one commented on this FTA : "When the company failed to get back to her with an apology, Fredriksen reported the matter to the police and went to the media."

Poor customer service is, apparently, a police matter in Norway.
Interesting.


If he added a service she didn't ask for, arguably fraud, which is a police matter.
 
2012-07-12 03:03:01 PM
While subby's grammatical mistake was a bit amusing, this one FTFA takes the cake:

"We won't go into any details, but perhaps it was perhaps unavoidable with such a serious incident," Telenor spokesman Tor Odland told newspaper VG."

Perhaps, perhaps, perhaps.
 
2012-07-12 03:03:04 PM
jst3p:
When I send my ex-wife text messages I end with a wink so I can claim I was just joking. Here is one I sent the other day.

"I am so glad you farked your World of Warcraft guildmaster. Living with you was hell and I didn't realize it till I was away from your fat dumb ass! ;-)"


Yeah but who's going to tank your mobs when you're running an instance* now?

*is this how they talk? I'm not sure.
 
2012-07-12 03:03:29 PM
Agh with the pop-ups!
 
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