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(The Consumerist)   Correction: Only 600 Geek Squad employees were laid off. We'll make up for it by laying off another 1700 employees later   (consumerist.com) divider line 16
    More: Followup, Geek Squad, Best Buy, Sallie Mae, organizational structure, Capital One, layoffs, Wall Street Journal Report  
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7090 clicks; posted to Main » on 07 Jul 2012 at 9:42 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Archived thread
2012-07-07 10:15:44 PM
4 votes:
I'll guarantee you that the store-level GS people that have been there the longest, are the most knowledgeable, and are making more money than the average are the ones to get the axe.

BBY is doing everything that Circuit City did right before they went belly up.
2012-07-07 09:55:52 PM
4 votes:
I find it amusing how, back in the long ago, big box stores argued that they were more efficient than mom and pop stores, putting everything under one roof, lowering proces, and we shouldn't fight Best Buiy or Walmart because it is simply a newer, more efficient way of doing things.

Then amazon comes along and eats everyone for lunch, and walmart and Best Buy come out of the woodwork to say 'won't you have pity on us porr big box stores? Save us from the newer, more efficient internet.'

The schadenfreude is delicious.
2012-07-07 10:01:36 PM
2 votes:
Lets get rid of HR first.
2012-07-07 10:01:31 PM
2 votes:
img.photobucket.com
2012-07-07 09:58:30 PM
2 votes:
In a follow up I just want to demonstrate how out of touch and ignorant they are of the situation. I still have access to the employee forums I take a look at here or there.

The thread that announces that you're ass is fired? "Evolving our Geek Squad Business"

Response to the reports of those being fired (note that this news wasn't even told to the employees at this point, but to the media first) by one of the corporate employees:

"You've likely seen the press reports about the number of Geek Squad employees being impacted this week by our operating model changes. The media is incorrectly reporting 650 employees being laid off. The number is actually 600."

Seriously? That's how you respond to that on your own forums with people who have jobs in jeopardy.

The entire company is disgusting.
2012-07-07 09:48:42 PM
2 votes:
I am actually a little sad about this. I make a lot of money fixing what the Geek $quad screws up.
2012-07-07 11:22:24 PM
1 votes:

RandomAxe: None of them are particularly good online retailers, in terms of their sites


Inform us, O wise one: which ones are?
2012-07-07 11:01:53 PM
1 votes:

altrocks: Well, since I've never needed solid gold cables that cost more than the machine they hook up to, I've never had much reason to go to Best Buy. They have decent deals on big ticket things once in a while, but it's usually not much of a deal. Got my flatscreen LED TV from there last year, a Dynex, their in-house brand. I already have 3 dead lines in the screen. Not pixels... lines. Columns, to be exact. Would've been better off spending the extra $100 for something that would last longer than a year.


But how can you be certain you're getting the best possibly quality digital picture if you don't have a gold-plated HDMI connector?
2012-07-07 11:00:01 PM
1 votes:
Ed Finnerty: Best Buy does not equal the whole retail sector. Best Buy has been way too big for a long time and it's going the way other dinosaurs have.

Best Buy got to where it is by being better than Circuit City and bigger than that place at the mall. Being better than Circuit City was not hard.


To characterize:

Circuit City: You're an idiot, and we'll tell you what you should buy. Oddly enough, it's the most expensive thing.

Best Buy: We're idiots, and we'll tell you what you should buy. Or buy something else. Or don't. We don't care. Try those Geek Squad guys if you feel like being defrauded.

Amazon: We link to thousands of virtually unsorted products from third parties you won't get any information about, and our search function is crap, but if you're good at digging you'll get a good deal. If you're not good at digging, you won't know the difference. Our product descriptions are routinely wrong, and a lot of the reviews are written by idiots or by trolls working for a competing manufacturer.

TigerDirect: We used to be a sad joke, but now we're pretty good, and our product descriptions and reviews are better than Newegg's. But our credit card transaction stuff is horrendous, so you may showroom us (ironic! but people sure do) and then go buy it from Newegg.

Newegg: We actually have the best prices, if you use our coupons or buy what's on sale. Our product descriptions assume you are quite technical and already know all about the product. Or just go read the description at TigerDirect. We have a PITA credit card checkout process, but if you just ignore the Verified By Visa and such and pretend the order went through, you'll get a confirmation email in an hour or so.

Newegg wins most of the time. Amazon wins if I'm just buying some trivial $5 USB mouse or something, because I get free shipping and it takes the least time to actually place the order. None of them are particularly good online retailers, in terms of their sites, but so it goes.
2012-07-07 10:45:36 PM
1 votes:
Best Buy hasn't been what it should be for like, oh, 15 years around here.
Straight in the crapper way back when.

It's the only place to buy a decent pre-built system here (when you have kids, you do not have the physical space, energy or time to build your own, unless you're well off enough to have your own little "office" (office being a room for just you with all your shiat in it, with a lock on the door so you can fap wildly at will), and even if you go in there knowing exactly what you want, you still have to put up with totally retarded sales people who can't even do simple things... like locate and use the keys that open the display cases (no, seriously).

And I wouldn't let Geek Squad do anything to one of my systems. I do all my shiat myself. I may buy a pre-built system, but I've already inspected it before I buy it, and I know what all the components are, and if I'm getting my money's worth, and when I upgrade components, I do it myself. Those guys just look greasy, they ain't touching my rigs.

The worst part about Best Buy other than the sloppy service and the shiatty atittudes displayed by the staff (kind of the norm, now, in retail, and I put in 10+ years in retail, so I'm not talking out of my ass here) is how when you try to return anything there, they want to take it away into a small corner and inspect it like they're a TSA agent searching for hidden baggies of crack, and even when they don't find anything wrong, charge you a restock fee for something that was never your fault to begin with. Gee, maybe if you had properly working display models up that someone could look at, or maybe competent sales people that knew what was on the shelf and how it worked, I wouldn't be returning this product to start with.

The best thing I can say about them, I guess, is when they put something on clearance, they usually drop the damn price pretty low, but it depends on what the item is.
2012-07-07 10:39:02 PM
1 votes:

Ed Finnerty: Just a question: What do you get at Best Buy that you can't get online or at another retailer?


The answer to the first part is "instant gratification". A couple weeks ago I needed a new power supply my computer. I could have gotten it for less at NewEgg, but I needed it immediately, not 3-4 days later.

When our washing machine died, we got it at Best Buy as well. They had the best deal of all the local appliance stores.
2012-07-07 10:30:24 PM
1 votes:

Ed Finnerty: Best Buy does not equal the whole retail sector. Best Buy has been way too big for a long time and it's going the way other dinosaurs have.


There are plenty of companies that have been big for a long time. The difference is that they change with the times. Best Buy has to failed to adapt to a changing marketplace, pure and simple. They saw the signs that the marketplace was changing at least 10 years ago but they chose to ignore it and try and sustain an obsolete business model. It's a failure of management... a common enough one, but still a failure.
2012-07-07 10:17:02 PM
1 votes:

ZekeMacNeil: I am actually a little sad about this. I make a lot of money fixing what the Geek $quad screws up.


Yeah. Big 'ol THIS!
2012-07-07 10:11:01 PM
1 votes:

Ed Finnerty: Microcenter also provides jobs and I have seen their business grow over the years, in large part because of Best Buy's horrible service.


Tell them to hurry up with that expansion. I'm in a 300k city with 2 Best Buys and the nearest Microcenter is 2 hours away. Even further for a Tiger Direct or Fry's.
2012-07-07 10:00:36 PM
1 votes:
If you want Best Buy to hire people then buy stuff from Best Buy.

If you don't then quit biatching about them laying people off because sales are down.

Or biatch about it on the internet on the computer that you paid the absolute least amount you could find it for.

Either way it still doesn't change the fact that I don't own a car....
2012-07-07 09:35:22 PM
1 votes:

Lsherm: I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.


Best Buy does not equal the whole retail sector. Best Buy has been way too big for a long time and it's going the way other dinosaurs have.

Microcenter also provides jobs and I have seen their business grow over the years, in large part because of Best Buy's horrible service.
 
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