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(The Consumerist)   Correction: Only 600 Geek Squad employees were laid off. We'll make up for it by laying off another 1700 employees later   (consumerist.com) divider line 145
    More: Followup, Geek Squad, Best Buy, Sallie Mae, organizational structure, Capital One, layoffs, Wall Street Journal Report  
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7094 clicks; posted to Main » on 07 Jul 2012 at 9:42 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-07-07 06:29:47 PM  
I SAID ONE MILLION!!
 
2012-07-07 07:31:17 PM  
I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.
 
2012-07-07 08:43:12 PM  
Wtf? The consumerist over-exaggerated something?
 
2012-07-07 09:35:22 PM  

Lsherm: I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.


Best Buy does not equal the whole retail sector. Best Buy has been way too big for a long time and it's going the way other dinosaurs have.

Microcenter also provides jobs and I have seen their business grow over the years, in large part because of Best Buy's horrible service.
 
2012-07-07 09:37:45 PM  

Lsherm: I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.


Oh, stop being so melodramatic. The BB people can go be greeters at Walmart. Oh, wait--
 
2012-07-07 09:48:42 PM  
I am actually a little sad about this. I make a lot of money fixing what the Geek $quad screws up.
 
2012-07-07 09:50:06 PM  

Lsherm: I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.


every time a retail store closes, an angel gets it wings.
 
2012-07-07 09:51:02 PM  
I like The Consumerist. Their comment sections bests even Fark's when it comes to ignorance, stupidity and self-absorption.
 
2012-07-07 09:53:51 PM  
I worked for BBY/Geek Squad for 3.5 years. Yes, a lot of people they hire for GS are functionally retarded and have no business repairing computers, but it still sucks so many people are losing their job just because the company is a shiat pile. In my time there I've seen them throw so much money away on such useless ideas/initiatives and do nothing but blame everyone else but the VIPs for the problems. I always tried to warn my fellow 'Agents', but there is some sort of blind allegiance toward the 'Geek Squad' and its "traditions" that they just say thank you every time they're shiat on. Large companies don't give a shiat about you (the employee) or the customer. I could go into pages of horror stories about service and warranty fulfillment, but I would end up with carpal tunnel.
 
2012-07-07 09:54:25 PM  

Lsherm: I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.


This. When big retail starts laying off, it's never good.
 
2012-07-07 09:54:47 PM  

thomps: Wtf? The consumerist over-exaggerated something?


Their initial report was 650, its corrected to 600, that isn't an extreme exaggeration, just a mistake.

Anyways my question is whats with the BS from Best Buy about this improving the customer experience. HAHAH
 
2012-07-07 09:55:52 PM  
I find it amusing how, back in the long ago, big box stores argued that they were more efficient than mom and pop stores, putting everything under one roof, lowering proces, and we shouldn't fight Best Buiy or Walmart because it is simply a newer, more efficient way of doing things.

Then amazon comes along and eats everyone for lunch, and walmart and Best Buy come out of the woodwork to say 'won't you have pity on us porr big box stores? Save us from the newer, more efficient internet.'

The schadenfreude is delicious.
 
2012-07-07 09:58:30 PM  
In a follow up I just want to demonstrate how out of touch and ignorant they are of the situation. I still have access to the employee forums I take a look at here or there.

The thread that announces that you're ass is fired? "Evolving our Geek Squad Business"

Response to the reports of those being fired (note that this news wasn't even told to the employees at this point, but to the media first) by one of the corporate employees:

"You've likely seen the press reports about the number of Geek Squad employees being impacted this week by our operating model changes. The media is incorrectly reporting 650 employees being laid off. The number is actually 600."

Seriously? That's how you respond to that on your own forums with people who have jobs in jeopardy.

The entire company is disgusting.
 
2012-07-07 09:58:48 PM  

Ed Finnerty: Microcenter also provides jobs and I have seen their business grow over the years, in large part because of Best Buy's horrible service.


Thing is people in small towns don't have Microcenters
/Lucky I live in Chicago and we have Microcenter and Tigerdirect down the street from each other
 
2012-07-07 10:00:01 PM  
Geek Squad sucks... maybe they will get real jobs elsewhere... spread out the crappy service to other companies.
 
2012-07-07 10:00:36 PM  
If you want Best Buy to hire people then buy stuff from Best Buy.

If you don't then quit biatching about them laying people off because sales are down.

Or biatch about it on the internet on the computer that you paid the absolute least amount you could find it for.

Either way it still doesn't change the fact that I don't own a car....
 
2012-07-07 10:01:31 PM  
img.photobucket.com
 
2012-07-07 10:01:36 PM  
Lets get rid of HR first.
 
2012-07-07 10:06:19 PM  
If best buy didn't overprice the shiate out of their DVDs I might have shopped there more/ever over the years. Once I saw how they priced that I sortve just didn't want to bother even looking around the rest of the store.
 
2012-07-07 10:07:36 PM  
Maybe they will layoff the lazy idiots who ignored me while I stood in the PC section for 30 minutes, never asked if I needed help or wanted to actually buy something.
Or layoff the people who were suppose to affix price labels to the shelves where the computers were but did not.
 
2012-07-07 10:11:01 PM  

Ed Finnerty: Microcenter also provides jobs and I have seen their business grow over the years, in large part because of Best Buy's horrible service.


Tell them to hurry up with that expansion. I'm in a 300k city with 2 Best Buys and the nearest Microcenter is 2 hours away. Even further for a Tiger Direct or Fry's.
 
2012-07-07 10:12:23 PM  
Reads the epistle from the folks in Richfield, "We're putting leaders in a better position to lead, coach and train, and our sales and support teams in a better position to take care of our customers."

It's not layoffs...it's streamlining.
 
2012-07-07 10:15:44 PM  
I'll guarantee you that the store-level GS people that have been there the longest, are the most knowledgeable, and are making more money than the average are the ones to get the axe.

BBY is doing everything that Circuit City did right before they went belly up.
 
2012-07-07 10:16:57 PM  
Well, since I've never needed solid gold cables that cost more than the machine they hook up to, I've never had much reason to go to Best Buy. They have decent deals on big ticket things once in a while, but it's usually not much of a deal. Got my flatscreen LED TV from there last year, a Dynex, their in-house brand. I already have 3 dead lines in the screen. Not pixels... lines. Columns, to be exact. Would've been better off spending the extra $100 for something that would last longer than a year.
 
2012-07-07 10:17:02 PM  

ZekeMacNeil: I am actually a little sad about this. I make a lot of money fixing what the Geek $quad screws up.


Yeah. Big 'ol THIS!
 
2012-07-07 10:17:16 PM  
Face it, people aren't that willing to shell out 150$ to fix a 200$ computer, especially if they're going to turn around break it the same way a few hours later.
 
2012-07-07 10:19:24 PM  

drjekel_mrhyde:
Thing is people in small towns don't have Microcenters
/Lucky I live in Chicago and we have Microcenter and Tigerdirect down the street from each other


12349876:

Tell them to hurry up with that expansion. I'm in a 300k city with 2 Best Buys and the nearest Microcenter is 2 hours away. Even further for a Tiger Direct or Fry's.


I hope they do.

I am sure that once Best Buy starts closing stores, someone (Fry's, Microcenter) will move in.

Just a question: What do you get at Best Buy that you can't get online or at another retailer?
 
2012-07-07 10:20:30 PM  

altrocks: Well, since I've never needed solid gold cables that cost more than the machine they hook up to, I've never had much reason to go to Best Buy. They have decent deals on big ticket things once in a while, but it's usually not much of a deal. Got my flatscreen LED TV from there last year, a Dynex, their in-house brand. I already have 3 dead lines in the screen. Not pixels... lines. Columns, to be exact. Would've been better off spending the extra $100 for something that would last longer than a year.


I agree they've been good for buying TVs on boxing day. That sucks about the Dynex brand, just seemed sketchy whenever I saw them almost 100$ cheaper then anything else in their class. My TVs are all LG.
 
2012-07-07 10:22:57 PM  
Best Buy's biggest problem is the general quality of the staff. Better prices are available online or at Wal-Mart with the same level of crappy non-service. Circuit City went downhill fast as soon as they went non-commission. Commission based salespeople have some motivation to be good at what they do and to know their stuff. When your paycheck depends on actually moving product as opposed to just standing around waiting for your shift to end you try to find ways to separate yourself from the herd, whether it be from better service, better product knowledge, or both.

I had a friend from high school who I've lost touch with, but last I heard he was running one of the Geek Squad departments. He was an intelligent guy, a bit of a druggie, but generally able to keep it under control. He had the largest penis I've ever seen in person.
 
2012-07-07 10:28:28 PM  

Ed Finnerty: Lsherm: I don't think people realize how much life is going to suck once all the retail stores close down. For all its faults, BB provides jobs for people. If the whole retail sector tanks, we're going to be left with fewer options and even more people out of work.

Best Buy does not equal the whole retail sector. Best Buy has been way too big for a long time and it's going the way other dinosaurs have.

Microcenter also provides jobs and I have seen their business grow over the years, in large part because of Best Buy's horrible service.


Microcenter doesn't have anywhere near the market penetration that Best Buy does. They have 23 stores nationwide.

Seriously, this year BB will probably go under, followed by Sears, and maybe JC Penny. Considering the future of the US economy has been based on "service-sector" jobs for years, none of this is a good thing.
 
2012-07-07 10:30:24 PM  

Ed Finnerty: Best Buy does not equal the whole retail sector. Best Buy has been way too big for a long time and it's going the way other dinosaurs have.


There are plenty of companies that have been big for a long time. The difference is that they change with the times. Best Buy has to failed to adapt to a changing marketplace, pure and simple. They saw the signs that the marketplace was changing at least 10 years ago but they chose to ignore it and try and sustain an obsolete business model. It's a failure of management... a common enough one, but still a failure.
 
2012-07-07 10:32:17 PM  

Xanlexian: ZekeMacNeil: I am actually a little sad about this. I make a lot of money fixing what the Geek $quad screws up.

Yeah. This Big 'ol THIS DIP!

 
2012-07-07 10:34:05 PM  
Obamaaaaaa! Why
 
2012-07-07 10:34:31 PM  
Does it even matter? Can one even live on the wages offered in the retail sector?
 
2012-07-07 10:34:52 PM  

Ed Finnerty: drjekel_mrhyde:
Thing is people in small towns don't have Microcenters
/Lucky I live in Chicago and we have Microcenter and Tigerdirect down the street from each other

12349876:

Tell them to hurry up with that expansion. I'm in a 300k city with 2 Best Buys and the nearest Microcenter is 2 hours away. Even further for a Tiger Direct or Fry's.

I hope they do.

I am sure that once Best Buy starts closing stores, someone (Fry's, Microcenter) will move in.

Just a question: What do you get at Best Buy that you can't get online or at another retailer?


If a PSU goes out people in small towns might not wait 3 days for it to be shipped
 
2012-07-07 10:39:02 PM  

Ed Finnerty: Just a question: What do you get at Best Buy that you can't get online or at another retailer?


The answer to the first part is "instant gratification". A couple weeks ago I needed a new power supply my computer. I could have gotten it for less at NewEgg, but I needed it immediately, not 3-4 days later.

When our washing machine died, we got it at Best Buy as well. They had the best deal of all the local appliance stores.
 
2012-07-07 10:41:31 PM  
Best Buy is just restructuring itself for the implementation of Obamacare. Other companies will follow suit shortly.
 
2012-07-07 10:44:55 PM  

Mega Steve: Reads the epistle from the folks in Richfield, "We're putting leaders in a better position to lead, coach and train, and our sales and support teams in a better position to take care of our customers."

It's not layoffs...it's streamlining.


microcenter/tiger direct are not really cheaper than amazon or newegg. I have both of those stores along with a Fry's in my area and I did some price checking and they have nothing on those online places. Amazon is even better if you have a prime membership.
 
2012-07-07 10:45:36 PM  
Best Buy hasn't been what it should be for like, oh, 15 years around here.
Straight in the crapper way back when.

It's the only place to buy a decent pre-built system here (when you have kids, you do not have the physical space, energy or time to build your own, unless you're well off enough to have your own little "office" (office being a room for just you with all your shiat in it, with a lock on the door so you can fap wildly at will), and even if you go in there knowing exactly what you want, you still have to put up with totally retarded sales people who can't even do simple things... like locate and use the keys that open the display cases (no, seriously).

And I wouldn't let Geek Squad do anything to one of my systems. I do all my shiat myself. I may buy a pre-built system, but I've already inspected it before I buy it, and I know what all the components are, and if I'm getting my money's worth, and when I upgrade components, I do it myself. Those guys just look greasy, they ain't touching my rigs.

The worst part about Best Buy other than the sloppy service and the shiatty atittudes displayed by the staff (kind of the norm, now, in retail, and I put in 10+ years in retail, so I'm not talking out of my ass here) is how when you try to return anything there, they want to take it away into a small corner and inspect it like they're a TSA agent searching for hidden baggies of crack, and even when they don't find anything wrong, charge you a restock fee for something that was never your fault to begin with. Gee, maybe if you had properly working display models up that someone could look at, or maybe competent sales people that knew what was on the shelf and how it worked, I wouldn't be returning this product to start with.

The best thing I can say about them, I guess, is when they put something on clearance, they usually drop the damn price pretty low, but it depends on what the item is.
 
2012-07-07 10:46:44 PM  

Herr Flick's Revenge: Maybe they will layoff the lazy idiots who ignored me while I stood in the PC section for 30 minutes, never asked if I needed help or wanted to actually buy something.


Were you looking at Apple products? That is the impression I've gotten the last few times I've been there. "Looking at Apple products" = "has a lot of money to waste and doesn't know a goddamn thing about computers, so I can sell them the moon and rake in a huge commission". "Looking at PCs" = "annoying know-it-all that knows enough to get a good deal, ignore as fast as possible"
 
2012-07-07 10:50:02 PM  

clyph: "instant gratification


It has to be a substantial savings for me to give up on that.

Where will people 'showroom' once BB is dead and gone?
 
2012-07-07 10:52:30 PM  

Ed Finnerty: Just a question: What do you get at Best Buy that you can't get online or at another retailer?


I get the ability to buy a large electronic device (a TV, specifically) at internet pricing if I watch the sales, yet have a local point of return if the device fails or needs service. That's about all I can think of, personally, that Best Buy might provide me. The hassle and expense of shipping something like a TV makes the local purchase a large plus and they are the only large inventory electronics retailer I have in my area anymore besides Walmart. Essentially, Best Buy is my TV store.

Large appliances like refrigerators I get at building supply centers (Lowes/Home Depot/etc) or Sears, depending on the specific brand I need. Small electronics, nicknacks and gadgets, cables, games, computers/parts, and so on come from Fed Ex or UPS.
 
2012-07-07 10:53:50 PM  
Just a question: What do you get at Best Buy that you can't get online or at another retailer?

see pie chart above
 
2012-07-07 10:55:21 PM  

TuteTibiImperes: He had the largest penis I've ever seen in person.


What the actual fark?
 
2012-07-07 10:56:18 PM  

clyph: Ed Finnerty: Just a question: What do you get at Best Buy that you can't get online or at another retailer?

The answer to the first part is "instant gratification". A couple weeks ago I needed a new power supply my computer. I could have gotten it for less at NewEgg, but I needed it immediately, not 3-4 days later.

When our washing machine died, we got it at Best Buy as well. They had the best deal of all the local appliance stores.


Instant gratification is a big plus, as is an easier return policy than online stores. My computer developed an issue where it wouldn't power on the fans or POST. The motherboard power light would light up, but that's it. Some googling at work led me to believe the issue was either a fried mobo (unlikely since I have a UPS) or a bad power supply. Since I bought the computer as a refurb Dell (cheaper than buying the same basic components and building it myself) and was out of warranty, I didn't want to go through the hassle of dealing with Dell tech support, shipping back the whole box, being without a computer for over a week, and paying out the arse for a new motherboard. I wasn't sure a new power supply would fix the problem so I didn't want to wait days for an online order to arrive and then have to send it back or eat the cost if it didn't solve the issue. Driving down to CompUSA, buying a new PSU and popping it in the was the easiest solution, sure I paid more than I would have online, but if it hadn't fixed the problem (as it happened, it did) I could have returned it the next day for a full refund.
 
2012-07-07 10:57:01 PM  
In Canada we have a store called Future Shop which was bought by Best Buy a few years ago. The sales people there remain commissioned while down the road at Best Buy they aren't, Service and product knowledge at the commissioned Futureshop is far superior. They do try to push the extended warranties too much, though.
 
2012-07-07 10:57:10 PM  
Best Buy BLOWS!!!
 
2012-07-07 10:57:30 PM  

Person: I like The Consumerist. Their comment sections bests even Fark's when it comes to ignorance, stupidity and self-absorption.


The youtube commenters look cosmopolitan in comparison.
 
2012-07-07 10:58:03 PM  
so you can fap wildly at will)

what's so sexy about Will?
 
2012-07-07 10:59:02 PM  
I totally dig the number of people that have been predicting Best Buys demise since before Best Buy existed. These are the true experts. All you have to do is throw something at them that smells like a business plan and they will have it evaluated and analyzed before it hits the ground. Then they will yell upstairs to their moms to sell their stock positions in that company and they have doubled their money yet again. They have a gift.
 
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