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(The Consumerist)   Best Buy's Geek Squad to become Unemployment Squad   (consumerist.com) divider line 294
    More: Obvious, Geek Squad, Best Buy, layoffs, unemployment  
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30820 clicks; posted to Main » on 06 Jul 2012 at 11:47 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-07-06 01:58:54 PM

Bungles: Am I the only one trembling at the thought of a conference call of "several thousand people".

The collective sound of breathing must have been like the screams of Cthulhu..


You know... I have always wondered what several thousand people saying "F*ck You" to upper management would sound like.
 
2012-07-06 02:01:45 PM
I use to be a Geek Squad Sup around 6 years ago and left them high and dry for a real-life grown up IT job. Begged me to stay with an awesome dollar raise. I SAID GOOD DAY. So I'm getting a kick....

Geek Squad is terrible btw. If you've used them, I'm sorry. Not sure about other squads, but mine was full of dumbasses that I didn't get to hire myself.
 
2012-07-06 02:06:11 PM
First nail in the coffin of Best Buy. Best buy as we know has its days numbered, it may survive but it will need to make epic changes.
 
2012-07-06 02:08:28 PM
Why would Best Buy need Geek Squad any longer when they've purchased MindShift?
 
2012-07-06 02:09:58 PM

Devo: BB did a good job installing my car stereo and speakers for a reasonable price.


BB almost refused to sell me the wiring harnesses to hook a Toyota radio to a Ford truck.

me: 'I have Ford truck, and a Toyota stereo, I need the wiring harnesses to mate them'
BB drone: "I don't think you can do that"
'dude....I need a wiring harness to mate with the back of this Toyota radio'
"OK, here"
'ok. Now pretend I'm a new customer. I need a wiring harness to mate with a Ford truck'
"OK, here it is"
'there....that was easy, wasn't it?'
"But you need someone to hook it up for you!"
'no...I can mate LF with LF and RR with RR just fine, thank you."
 
2012-07-06 02:10:01 PM

bill4935: Thanks for the Meme-ries: I'll go with the Nerd Herd....
{Yvonne in a tight shirt}

I can't stop looking at that part of her right arm between her elbow and her bicep. What is wrong with that arm??


She has no biceps definition. If you hold your arm loosely down, with your thumb facing forward, your upper arm will also narrow just above (proximal to) your elbow. It's so dramatic on her, because she has almost no upper arm musculature (or fat).
 
2012-07-06 02:14:02 PM
Still better than Staples. Staples thought they could take someone who knew what a "Hard Drive" was and turn her into a computer technician. Oh, and they charged you $100 to run Norton, and you weren't allowed to use a boot disc or any other tool besides Norton. If you got caught actually helping someone remove a virus with any other tool, you were written up.
 
2012-07-06 02:14:58 PM
I have been alive most of my life and have never used a geek squad for more than a good laugh. Cheerleader squad a different story. They laugh at me.
 
2012-07-06 02:19:26 PM
What's with all the geek squad hate? how bad could they be
 
2012-07-06 02:21:14 PM

Trance750: CSB:

I stepped into a Best Buy once as I was looking for a laptop, and my budget was around $500. I wasen't looking for anything high performance. Just something where I could surf the web and take it with me, when I go on trips.

I told them the price range I was within, and they refused to even show me those models and said 'Oh you don't need that... here's what you're really looking for' and showed me a $2000 model.

I said, no I am looking for something else and was basically told 'Those models are so cheap, you'd be lucky if it even turns on'.

It became just a bait-and-switch hassel.

That was the last time I have ever stepped foot into a Best Buy


I used to work at a Gateway Store as a sales person. We were taught to upsale, but I became pretty good at sizing people up. I knew who I could up sale and who I couldn't. If you were my customer I would have sold you the cheapest POS I had and done fast so I could move on to someone else. What I lacked in big ticket sales I made up for in quantity.
 
2012-07-06 02:22:33 PM

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


They are also experienced in driving VW bugs.
 
2012-07-06 02:25:17 PM
Is this one still available?

img401.imageshack.us
 
2012-07-06 02:28:07 PM

bdub77: The Irresponsible Captain: Best Buy won't be around for long, and oddly enough I think Microsoft's stores will have something to do with it.

Why buy a computer from some place with poor service that charges you for support and loads crap onto your computer when Microsoft has it's own store in the mall that sells you a "Signature" system that they support? Not to mention that they're going to be selling their gaming systems, phones, and tablets as well. Microsoft has learned a lesson from Apple, and that is service.

The rest of the store is competing against retail giants like WalMart and Target or against online stores. Both of which have better prices and no sales pressure. Electronics stores were a niche back in the 80s and 90s with no internet, mail-order catalogs, and a poor selection at the big retailers who just couldn't keep up, but times have changed.

/Well now, this turned into a rant.

I think electronics big box stores that operate on a Lowe's style of model where you can get anything you ever dreamed of related to electronics would do well. I know for a fact I would go to one of these stores. Maybe Fry's works this way, I don't have a Fry's nearby, though. You could work on a Starbucks/BN model and put Apple stores inside the main store.


A few issues. Your working capital would be huge, your fixed period costs would also be huge, and given the economic loss to inventory depreciating, there would be a significant holding cost for inventory. Fry's does work this way, but they aren't particularily cheap.

A store like Newegg that can also take advantage of just-in-time inventory or drop shipping from the manufacturer is going to have a significant advantage over a large retail venture.

Best Buy did ok for a while, but online shopping undercut their main value proposition.
 
2012-07-06 02:31:11 PM
Meh, I don't mind Best Buy. They have basic computer parts that I need when something breaks. Last week my cpu fan went out, and it cost all of $5 to buy one there, that day, and fix it by noon. If I have to order a part online, I have to wait (and pay) for shipping. Not to mention my farking computer is broken, so I have to wait until the next work day to order it at all.

BB used to have a great DVD section back in the day, but they scaled that back a few years ago. All the extra space apparently went to the smartphone section, where I never see anyone buying anything.
 
2012-07-06 02:35:50 PM
Oh my time as a Best Buy employee. I worked inventory, so I didn't have to deal with any customers, which is always a plus. Got some pretty good discounts on some car stereo equipment, and with the Best Buy warranty (dirt cheap for employees) I got a new one four years later just as the warranty was set to run out. They had good prices on CDs (before you could just download everything for free), and some of the sales were good. These days, I only go there for sales on things that I've researched. I just got an ASUS gaming laptop for a few hundred dollars cheaper than anything I could find online. The salesperson didn't really like it when he tried to upsell me to an Alienware computer that was $600 more, and I gave him the FU shiathead look. Then he tried to sell me the best buy warranty. t(--t).
 
2012-07-06 02:36:23 PM
I'm in the 'yeah, if I need it right away' camp to even walk into a BB store, but it doesn't take much to shoo me out of there, whether it's accessory prices or lack of what I need.

My main pet peeve is the whole check-out process - No, I don't need a warranty, subscription, or whatever else you're selling.....and I especially don't like the part where they want to take your credit card. I know the CVV number, and my damn FACE is on the card (and not a pretty one, mind you)....and this is after they've already verified me as a 'member', and that my address / name / etc. all match.

You can have my card when you pry it from my cold, dead hands.
 
2012-07-06 02:44:50 PM

Bungles: Am I the only one trembling at the thought of a conference call of "several thousand people".

The collective sound of breathing must have been like the screams of Cthulhu..


I can only hope it was a one-way or "listen only" call for the teeming masses.

Our company would do to invest in such cutting-edge technology.
 
2012-07-06 03:04:17 PM

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


This is some kind of sarcastic joke, right?
 
2012-07-06 03:11:55 PM

NateGrey: Anavrinman:

Thanks for your post, interesting read. Worked at Circuit City for a while and watched as management tore that place to the ground.

We were part of a test market, they wanted the stores to be more like Coldstone. Yes an Ice Cream place, they required we all start singing and dancing at 5 PM everyday.

Half the knowledgeable people left, they hired high schoolers with no experience, and the company closed down a year later.

Only executives could think this stuff up.

/Hope they all are in the unemployment line, with their houses foreclosed on.


Executives with their "Lean thinking" caps and capes on...........
 
2012-07-06 03:25:54 PM

bdub77: I think electronics big box stores that operate on a Lowe's style of model where you can get anything you ever dreamed of related to electronics would do well. I know for a fact I would go to one of these stores. Maybe Fry's works this way, I don't have a Fry's nearby, though. You could work on a Starbucks/BN model and put Apple stores inside the main store.


Frys is awesome. Ive actually built my computers with Frys parts before. It would be impossible for me to do at best buy, every time I've ever gone there, they dont carry the higher end parts I want. They're still stocking 200 series geforce cards. I mean, really...
 
2012-07-06 03:37:26 PM

Anavrinman: BB strategy words


Interesting you say this...a member from my old internal comm team encouraged me to apply for an internal comm position there. I think it had to do with BB Mobile. I was tempted, but...I feel I'd lose my job in a couple of years. I wish I could - I loved working within that group.
 
2012-07-06 03:39:46 PM

mjohnson71: NightOwl2255: elvindeath: I can't understand why Best Buy would be in trouble. Doesn't everyone enjoy paying 3 times more than they have to for a product ?

But if BestBuy goes under, where will I buy my Monster Cables?

At least around here, if the Best Buys close, there won't be any brick and mortar electronics stores left except Radio Shack and one MicroCenter.

/Walmart and Target don't count.


And you'll STILL be better off than at least the entirety of the state that Fark is based out of...

Pretty much when Worst Buy closes its doors for good, our brick-and-mortar options for anything more complex than audio cables will be a small local chain that does not have nearly the inventory of a Fry's or Micro Center; for a fair amount of computer parts, there's a very good shot that there will in fact be no "brick and mortar" options at all.

(No, I am not exaggerating on this. Neither Lexington nor Louisville have a Micro Center, a Fry's, or in fact anything but a Computers Plus and maybe an office store or two that carry computer RAM within a hundred miles. The closest Fry's is in Indianapolis, and the closest Micro Center is in the outskirts of Cincinnati. And this is actually considered relatively close in most of the Southeast outside of Atlanta or Raleigh-Durham.)

As it is, pretty much half the time our options ARE pretty much Amazon or NewEgg or Tiger Direct because nobody carries a part locally or has it in stock :P (All I have to say is thank goodness we DO at least have somewhat close distribution for Amazon, to the point Prime shipping isn't really necessary because stuff tends to be next-day anyways.)

/srsly, would give (right naughty bit) for a Micro Center or Fry's that pretty much was local
//then again, I honestly think the major cities of Kentucky outside Covington are one of the last places not in BFE, Wyoming that still don't have an Ikea--hell, we still are surprised and pleased that Costco and Trader Joe's have deigned to have stores in Louisville metro
 
2012-07-06 03:48:02 PM

bdub77: I think electronics big box stores that operate on a Lowe's style of model where you can get anything you ever dreamed of related to electronics would do well. I know for a fact I would go to one of these stores. Maybe Fry's works this way, I don't have a Fry's nearby, though. You could work on a Starbucks/BN model and put Apple stores inside the main store.


I wouldn't say that about Lowe's; they tend to have a very cookie-cutter selection that doesn't fit well with the regional nature of construction. If you need a new fuse for your 75 year old fuse box that was made at a defunct factory down the street, there's no reason to bother with Lowe's. They won't have what you need.

Electronics stores don't have this problem.
 
2012-07-06 03:51:12 PM

Gunderson:
This isn't about jobs....This is about kittens!


Do you have the original unshopped?
 
2012-07-06 03:52:45 PM

Thunderpipes: But Obama said the private sector is fine. I don't understand. We just added a gigantic 80,000 jobs too. Recovery!


BB failing is what happens when the free market decides who wins and loses.
 
2012-07-06 03:56:36 PM

Purdue_Pete: You laugh now just wait until you need tech support...


[dl.maximumpc.com image 405x356]


geek squad offers tech support? I thought all they did was remove bloatware, looks for porn, and attach hdmi cables.
 
2012-07-06 03:59:36 PM
I'm not sure I get the logic. The GS is charging exorbitant fees to "fix your computer" and is making good profits. So.. they lay off employees from this profitable part of the company? TFA says now installs had to be moved a few months out due to lack of personnel -- doesn't that imply the service is in demand? So they downsize a profitable, high-demand part of their company?
 
2012-07-06 04:00:01 PM
BB is Amazon's showroom. Want a new TV? Go down to BB and do some side-by-side comparison then go home and save money, tax and (prime) shipping costs. It adds up to hundreds in savings: I know because I did this about 2 weeks ago.

/GS? Never used them, felt bad for people who did.
 
2012-07-06 04:02:42 PM

AverageAmericanGuy: Basically, why do I need help with my computer shopping when all I need to do is buy a Mac?


With that in mind:

Left over right.
And under and pull
Make a little loop
Now make another
One loop goes over and under the other.
 
2012-07-06 04:04:53 PM

BHShaman: Gunderson:
This isn't about jobs....This is about kittens!

Do you have the original unshopped?


www.celebrityvalues.com
 
2012-07-06 04:04:59 PM

spawn73: Thunderpipes: But Obama said the private sector is fine. I don't understand. We just added a gigantic 80,000 jobs too. Recovery!

Yeah, it's Obamas fault that Best Buy sucks.

Vote Romney if you like Best Buy.


Well, I was unsure before, but now I just NEED to vote for Obama.
 
2012-07-06 04:14:38 PM

Private_Citizen: BB is Amazon's showroom. Want a new TV? Go down to BB and do some side-by-side comparison then go home and save money, tax and (prime) shipping costs. It adds up to hundreds in savings: I know because I did this about 2 weeks ago.

/GS? Never used them, felt bad for people who did.


So once the Best Buys are gone, where do I go then? Not Target or Walmart because all they'll have is the TVs made to their specs. Then I'll be stuck with driving 300 or so miles to Chicago to find a Fry's or HHGregg.
 
2012-07-06 04:16:03 PM

Cyno01: BHShaman: Gunderson:
This isn't about jobs....This is about kittens!

Do you have the original unshopped?

[www.celebrityvalues.com image 300x375]



Bravo, good sir. Bravo.
 
2012-07-06 04:23:04 PM

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


I was gonna point out that the Geek Squad skill set probably won't translate very well to software dev, but then I saw who I'd be responding to. Then I LOL'd.

/Software manager.
 
2012-07-06 04:32:58 PM
I remember when you could get RAM chips and it was like $50 per megabyte. And the megabytes back then were HUGE!
 
2012-07-06 04:47:53 PM
I hope my brother gets fired, he needs a kick in the ass to get a new job!

Oh, and I know he likes to CTRL+F some of these threads but he probably already did that here today. If not, Sorry Bro! Get a six figure IT job!
 
2012-07-06 04:51:53 PM

mjohnson71: So once the Best Buys are gone, where do I go then? Not Target or Walmart because all they'll have is the TVs made to their specs. Then I'll be stuck with driving 300 or so miles to Chicago to find a Fry's or HHGregg.


If anybody from Fry's is reading, I live in Kansas City and I'd be more than willing to drive all the way across town to go to Fry's rather than Best Buy.

/please?
 
2012-07-06 04:53:58 PM

Voiceofreason01: mjohnson71: So once the Best Buys are gone, where do I go then? Not Target or Walmart because all they'll have is the TVs made to their specs. Then I'll be stuck with driving 300 or so miles to Chicago to find a Fry's or HHGregg.

If anybody from Fry's is reading, I live in Kansas City and I'd be more than willing to drive all the way across town to go to Fry's rather than Best Buy.

/please?


I guess I'm lucky. I have 2 Fry's all within 15 miles of me.
 
2012-07-06 04:58:05 PM
Best Buy and Geek Squad can both DIAF, the incompetent mofos.

That is all.
 
2012-07-06 05:09:13 PM

trappedspirit: I remember when you could get RAM chips and it was like $50 per megabyte. And the megabytes back then were HUGE!


...says someone who never bought the 64KB expansion pack for a TS-1000/ZX-81.

(To be honest, I can't remember the exact dollar amount, either, but on a per-MB basis,
it was a metric a$$load more than $50/MB.)

'Course, soldering old ferrite core memory back together was a great joy, too. Makes me
chuckle when some semiconductor company talks about MRAM, and how "new" it is. And
I'm not even that old...oh crap, maybe I am.
 
2012-07-06 05:13:42 PM
I can't believe this hasn't been posted yet.
i430.photobucket.com

As for the Geek Squad, never dealt with the in-home "specialist" but I wouldn't care one bit if the
computer side of the Geeks would be gone. Farkin' people rip people left and right. (I've watched them rip more than one elderly person).
Caught them putting viruses. on my Brand New system 'cause they couldn't figure out what was really wrong with it.
Wanted me to pay to have it removed. "Just go get me the store manager".
One of those guys left Best Buy and got to reuse his white shirt at the Kroger next door as a security guard.
 
2012-07-06 05:15:15 PM

ChuDogg: I hope my brother gets fired, he needs a kick in the ass to get a new job!

Oh, and I know he likes to CTRL+F some of these threads but he probably already did that here today. If not, Sorry Bro! Get a six figure IT job!


There's a few steps between service tech and the big guns. Probably ten years if you're just getting let go from a service technician level job.
 
2012-07-06 05:16:59 PM

NateGrey: The ignore function ignores replies now.


Which is funny/odd when you enter a very high-traffic thread after an hour, and there are only three new responses to read. I never regretted adding that lunatic example of Poe's Law on ignore.
 
2012-07-06 05:21:59 PM
Electronics retailers are doomed... DOOOOOMED.

in fact, retail in general is doomed in the U.S.... DOOOOOMED.

Find a job in an industry that produces something... hopefully something other than criminal enterprise, but if crime pays, ask about their fringe benefits.
 
2012-07-06 05:24:21 PM

Big Man On Campus: Electronics retailers are doomed... DOOOOOMED.

in fact, retail in general is doomed in the U.S.... DOOOOOMED.

Find a job in an industry that produces something... hopefully something other than criminal enterprise, but if crime pays, ask about their fringe benefits.


Ha! This is a service-based economy. Anything that produces something will be done offshore if it isn't already.
 
2012-07-06 05:26:25 PM

buzzcut73: Big Man On Campus: Electronics retailers are doomed... DOOOOOMED.

in fact, retail in general is doomed in the U.S.... DOOOOOMED.

Find a job in an industry that produces something... hopefully something other than criminal enterprise, but if crime pays, ask about their fringe benefits.

Ha! This is a service-based economy. Anything that produces something will be done offshore if it isn't already.


Why can't we offshore our crime?
 
2012-07-06 05:39:23 PM

Big Man On Campus: Electronics retailers are doomed... DOOOOOMED.

in fact, retail in general is doomed in the U.S.... DOOOOOMED.

Find a job in an industry that produces something... hopefully something other than criminal enterprise, but if crime pays, ask about their fringe benefits.


I wouldn't say retail is DOOOOOMED; but there is too much of it. On a sq/ft per capita basis, there's no reason for the United States to have 10 times as much as other 1st world nations.

/We are all guilty of buying too much "stuff" and much of that "stuff" being made overseas.
 
2012-07-06 05:46:15 PM
I am enjoying this thread. I don't consider myself close to being computer savy and I know GS sucks. I used them once and I am still sticker shocked by what they charged. I don't worry about going to these guys now that two of my friends run a much better computer repair business. Lately a lot of new competition has been popping up for GS and more people are getting tired of them, so I can see why the downsizing. The only GS service I think no one else provides is the setting up electronics at your house. GS really is the Quickie Lube of computer repair.

For those in the Genesee county, MI area, check out the Frog. Frog charges less than GS and do a whole lot more. When they customize a pc tower, I have seen them even put a specialized kickin paint job on the box. They did a nice one for a veteran. My buddies work at the one in Mt. Morris. They were talking of doing college theme paint jobs on towers. I don't know if they gone through with that or not.

/didn't intend to sound like a commercial, but I do trust my friends over GS
//If you do happen in there tell big Mike and Dan 'Hi' for me
 
2012-07-06 05:47:28 PM

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


As a former Geek Squad employee, and now a real network engineer (It's real cause my job title says it!!! Thank YOU student loans!), I would like to offer to stab you in the face for your sly understated sarcasm.
 
2012-07-06 05:50:46 PM
i.qkme.me
 
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