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(The Consumerist)   Best Buy's Geek Squad to become Unemployment Squad   (consumerist.com ) divider line
    More: Obvious, Geek Squad, Best Buy, layoffs, unemployment  
•       •       •

30856 clicks; posted to Main » on 06 Jul 2012 at 11:47 AM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-07-06 12:06:45 PM  
The URL you are accessing has been blocked by the KASS Internet Firewall because it contains spyware. The name of the spyware is: Spyware.Exploit.Misc.UT.consumerist.com

Lol wut?

I know I'm at work, and the filter here is anal, but wtf?
 
2012-07-06 12:06:59 PM  

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


obviously you, or anyone you've ever known, has never tried to 'utilize' geek squad's services. i think the only skills that would earn them a 'golden ticket' would be their uncanny ability to remove and place things in and out of cardboard boxes. perhaps the UPS store will handsomely compensate these fellows for their services? we may be witness to some sort of UPS/FedEx bidding war that will tear the very fabric of society.

you heard it here first!
 
2012-07-06 12:07:04 PM  
Who will discover my child porn and steal my personal pics/music/files from my computer now?
 
2012-07-06 12:07:27 PM  

Revanche: 84Charlie: Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.

Can I buy some pot from you?

No shiat.

He takes the assumption that the average Geek actually has any training before or while working with the Squad and takes it to some god-forsaken level.


This is proof that you can't go too over-the-top with trolling. Hell, most of us wouldn't even consider le ninja de la poche to be a troll, but rather satire or a parody. Because we don't believe anyone would possibly bite. Yet, here we are.
 
2012-07-06 12:07:54 PM  

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand.


I got this far, scrolled up....yep, Pocket Ninja.

HOW do you make something so ridiculous seem so plausible??
 
2012-07-06 12:08:07 PM  
There IS a segment of the population who actually NEEDS the GS-type services....but Best Buy is circling the drain at this point. Unless they change their model radically, most people will use BB as the showroom....then order it online. If they need help, there are plenty of techies on Craigslist hawking their expertise....at cheaper rates.

Our tipster says they hear the package has employees working through August 1, though they will not be making deliveries or repairs during that time, followed by six to eight weeks of severance pay.

I do like their severance terms, though. My company recently announced that they're cutting severance in HALF. So, if you got laid off on June 30th, you would get 8 weeks of severance if you were with the company 4 years.....on July 1st, that got cut to 4 weeks. How many layoffs do you think were pushed back to after July 1st?
 
2012-07-06 12:08:07 PM  

Thanks for the Meme-ries: I'll go with the Nerd Herd....

i291.photobucket.com


I'll let Uncle Sam voice my response:

upload.wikimedia.org
 
2012-07-06 12:08:44 PM  
These guys were totally worthless. I went to a Best Buy earlier this year to find some memory to upgrade my mid-2007 iMac. I asked the Geek Squad guy what memory would fit, and he was like, I dunno, I need a model number. I showed him a picture of it on my iPhone and the guy either didn't care or was so incompetent he couldn't look it up. So I went home, found some dirt cheap memory on Amazon and had it at my door 2 days later.
 
2012-07-06 12:08:58 PM  
The problem with BB is that their management is completely incompetent. What they need:

- more product offerings across the board, including smaller things, like Lowe's
- competitive product margins all the time, with coupons and rebates galore
- helpful employees and people good at sales - treat customers like customers

Instead, they lack a decent number of options. For example, I went to BB (knowing, btw, that I'd never find this) looking for an A/V wall plate for my home theatre system. They don't even have banana plugs let alone the wall plate. They could have ordered it for me but the guy never even bothered to try and sell me on it, so I just left. Now, I could understand them not having wall plates, but it's like this for everything. They often have tons of unused floor space that they don't bother to fill up with anything. Some of the most innovative and interesting products are nowhere to be found, like Logitechs higher end keyboards and mice (they will however try to sell you the $400 harmony remote). No, but they will sell you candy and popcorn at the checkout.

Everything is at least 10 dollars more than I could find at newegg or amazon or monoprice. This is guaranteed. 3 foot HDMI cable - $16 ($4 on monoprice). WD 1TB HDD, 129.99 (89.99 on newegg). They don't even have a real electronics section like Radio Shack does (Radio Shack sucks because of price point mostly). It's all designed around people who hate electronics but shop retail (grandparents and women).

And worst, their business model is to treat customers like the scum of the earth. I've never had a good experience with a BB employee, ever. One time I asked an employee if they have this TV in stock and he said he'd check and didn't come back. And no, I don't want to be grilled about your stupid $40 insurance for the $10 dollar part I just bought.

All of this is from incompetent management, it goes right up the chain of command. This is why BB will fail, not because the business model doesn't work, but because their customers are dying off like the newspaper business, and they don't know how to attract electronics-saavy people to the store because they pissed them off years ago on the online coupon thing. Marketing fail, management fail, store fail.
 
2012-07-06 12:09:12 PM  

Modguy: I take it you're not familiar with Pocket Ninja.



Apparently not.

I am, however, caught up on the Thunderanus meme. Surprised people still fall for him.
 
2012-07-06 12:09:13 PM  
So Best Buy is soon to join the realm of the not so dearly departed greats...

Circuit City
Incredible Universe (Radio Shack+)
Sun TV

HH Gregg, youre next.
 
2012-07-06 12:09:21 PM  
Future Comcast customer service agents.
 
2012-07-06 12:09:31 PM  
Former Geek here, I was one of the good ones (and yes, there are competent GS employees. But they are few and far between)

Doesn't surprise me in the slightest. I feel really bad for the install guys who are getting canned. They didn't even start out as "geeks", they used to be a separate entity entirely. When I was there (06-07) they were just the "Install" team who set up TVs and mounted home theater systems. After about 6 months, they became geeks. Now, they're getting laid off with other geeks.

Glad I got out when I did. Wasn't a bad job at all though, 12.50/hr and none of the work was really that hard. My co-workers though......that's another story.
 
2012-07-06 12:09:46 PM  
img204.imageshack.us

God bless you sir.
 
2012-07-06 12:09:55 PM  

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


In addition, these employees worked in an environment rich with marketing and sales strategies. The combination of deep technical skills and strong understanding of sales and marketing will provide the high tech industry with an abundance of of technical sales professionals and product managers.
 
2012-07-06 12:10:04 PM  

Over_Zealously_Apathetic: Thunderpipes: But Obama said the private sector is fine. I don't understand. We just added a gigantic 80,000 jobs too. Recovery!

How can you sleep with Obama staring down on you trying to ruin your life all the time?


He can't sleep; Obama would get him!!

/ that or he's a dirty, dirty troll
 
2012-07-06 12:10:28 PM  

Revanche: 84Charlie: Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.

Can I buy some pot from you?

No shiat.

He takes the assumption that the average Geek actually has any training before or while working with the Squad and takes it to some god-forsaken level.


Are you two new here or something?
 
2012-07-06 12:10:36 PM  
The bright side is Newegg will have a few hundred more potential reviewers.

media-cache0.pinterest.com

/what they really took from the geeks was their jobs
 
2012-07-06 12:10:42 PM  

Revanche:
I am, however, caught up on the Thunderanus meme. Surprised people still fall for him.


Some days I look at people and think "You know, maybe if you're too stupid to have this guy on ignore, you need to be on ignore as well."
 
2012-07-06 12:11:05 PM  

Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.


Pure. Win. A++, would LOL again!
 
2012-07-06 12:11:07 PM  
ATTENTION NECKBEARDS, DON'T BOTHER APPLYING TO GAMESTOP, THEY ALREADY HAVE THEIR CRANKY, FAT BASTARD QUOTA.

/and they ain't long for this world either.

//Try Planet Comics......oh wait.

///FARK is about to get a lot more cranky posts.
 
2012-07-06 12:11:19 PM  
"MGM MIRAGE Advertising has been so pleased with the caliber of talent graduating from The Art InstituteGeek Squad of Las Vegas. We have hired many of your graduatesFormer Agents as they come well prepared with excellent skills and great enthusiasm to thrive in a fast-paced environment. Your studentsFormer Agents are bright, creative and talented. What a tremendous asset they have been for the MGM MIRAGE Advertising team."

Victoria Lee, Creative Manager
MGM MIRAGE Advertising, Inc

"Your studentsFormer Agents have become fantastic assets within our organization. The areas that the studentsFormer Agents are exposed to within the program are very well suited for the real-world work flow. We have been hiring several studentsFormer Agents from many institutions over the last several years and I am most pleased with the studentsFormer Agents coming out of The Illinois Institute of ArtBest Buy - Schaumburg. ... Your studentsFormer Agents are always at the top of the list."

Jared Elliot, Vice President of Operations
Americaneagle.com

"Having the opportunity to work with (Miami International University of Art & Design) Best Buy provides great talent for Perry Ellis International, and we are very excited to continue partnering with the school."

Maria Perez, Human Resources Coordinator
Perry Ellis International

"Being a graduate of (The International Culinary Schools at The Art InstituteGeek Squads), I know the quality of the program, the faculty, as well as the studentsFormer Agents. I currently have several Art Institutes graduatesFormer Agents working with me now and they have proven to be at the top of their game right out of school."

William Reid, Sous Chef, Nine Fine Irishmen
New York New York in Las Vegas

"(Miami International University of Art & Design) Best Buy is a premier school for technical and fine arts. Their studentsFormer Agents have been a great asset for the success of Miami Heat."

Kristen Territo, Broadcast Services/LED Producer
Miami Heat

"On behalf of The Las Vegas Sands Corp. I would like to thank The Art InstituteGeek Squad of Las Vegas for being the best resource in Vegas for creative talent. The majority of my design team is made up of Art Institute Geek Squad graduatesFormer Agents and I couldn't ask for a better team. From creativity, to software capabilities, to professionalism, these guys set the bar. That is why The Art InstituteGeek Squad of Las Vegas is the first place I look when it's time to find new talent."

Greg Cannon, Corporate Director of Interactive Media
The Las Vegas Sands Corporation

"Over the past year I have had the pleasure of employing a recent Art Institute Graduate Geek Squad Agent. This individual has exemplified what it takes to be a successful in this industry. Her work ethic, dependability, and the knowledge she gained at AIGS has helped her to become one of the top pastry cooks in the Wolfgang Puck Fine Dining Group Company."

Melissa Zahnter
Pastry Chef, CUT by Wolfgang Puck
 
2012-07-06 12:11:49 PM  
Best Buy won't be around for long, and oddly enough I think Microsoft's stores will have something to do with it.

Why buy a computer from some place with poor service that charges you for support and loads crap onto your computer when Microsoft has it's own store in the mall that sells you a "Signature" system that they support? Not to mention that they're going to be selling their gaming systems, phones, and tablets as well. Microsoft has learned a lesson from Apple, and that is service.

The rest of the store is competing against retail giants like WalMart and Target or against online stores. Both of which have better prices and no sales pressure. Electronics stores were a niche back in the 80s and 90s with no internet, mail-order catalogs, and a poor selection at the big retailers who just couldn't keep up, but times have changed.

/Well now, this turned into a rant.
 
2012-07-06 12:13:14 PM  
Don't you people look at the big picture....Now who is going to leak all those pics and WMV's from customers hard drives onto the internet.

earsucker.com


This isn't about jobs....This is about kittens!
 
2012-07-06 12:14:17 PM  
You laugh now just wait until you need tech support...


dl.maximumpc.com
 
2012-07-06 12:14:42 PM  

The Irresponsible Captain: Best Buy won't be around for long, and oddly enough I think Microsoft's stores will have something to do with it.

Why buy a computer from some place with poor service that charges you for support and loads crap onto your computer when Microsoft has it's own store in the mall that sells you a "Signature" system that they support? Not to mention that they're going to be selling their gaming systems, phones, and tablets as well. Microsoft has learned a lesson from Apple, and that is service.

The rest of the store is competing against retail giants like WalMart and Target or against online stores. Both of which have better prices and no sales pressure. Electronics stores were a niche back in the 80s and 90s with no internet, mail-order catalogs, and a poor selection at the big retailers who just couldn't keep up, but times have changed.

/Well now, this turned into a rant.


I think electronics big box stores that operate on a Lowe's style of model where you can get anything you ever dreamed of related to electronics would do well. I know for a fact I would go to one of these stores. Maybe Fry's works this way, I don't have a Fry's nearby, though. You could work on a Starbucks/BN model and put Apple stores inside the main store.
 
2012-07-06 12:15:10 PM  

Purdue_Pete: You laugh now just wait until you need tech support...


No one ever laughs watching that show.
 
2012-07-06 12:15:41 PM  

ha-ha-guy: Revanche:
I am, however, caught up on the Thunderanus meme. Surprised people still fall for him.

Some days I look at people and think "You know, maybe if you're too stupid to have this guy on ignore, you need to be on ignore as well."


Hehe, the liberal way! Poor little people.
 
2012-07-06 12:16:26 PM  
Oooooo lots of black and white VW's for sale.
 
2012-07-06 12:17:31 PM  

Bungles: Am I the only one trembling at the thought of a conference call of "several thousand people".

The collective sound of breathing must have been like the screams of Cthulhu..


"COULD WHOEVER'S TYPING PUT ON THEIR MUTE BUTTON?!?"

//happens at every conference call
 
2012-07-06 12:17:32 PM  

NephilimNexus: And good riddance! Like the world needs people who charge $50 to spend literally ten seconds installing a RAM chip.


This is a bit pedantic but:

a) These "people" don't charge $50. BestBuy does. I imagine "these people" get paid a fraction of that. They're just working schleps like you and me.
b) You don't buy RAM in "chips", at least not for PCs.
 
2012-07-06 12:17:48 PM  
CSB:

I stepped into a Best Buy once as I was looking for a laptop, and my budget was around $500. I wasen't looking for anything high performance. Just something where I could surf the web and take it with me, when I go on trips.

I told them the price range I was within, and they refused to even show me those models and said 'Oh you don't need that... here's what you're really looking for' and showed me a $2000 model.

I said, no I am looking for something else and was basically told 'Those models are so cheap, you'd be lucky if it even turns on'.

It became just a bait-and-switch hassel.

That was the last time I have ever stepped foot into a Best Buy
 
2012-07-06 12:18:26 PM  

Red_Fox: Pocket Ninja: Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.

Well done!


I never noticed before that the glow superimposed over the Maximum Trolling computer is in the shape of the British Isles.
 
2012-07-06 12:18:34 PM  
Best Buy is pretty damn incompetent, but there's not much they can do about this one.
As the consumer market moves toward tablets, sane security defaults, a removal of cruft, sealed all-in-ones and cloud backup/restore, they simply don't need a geek squad.

Which just makes me wonder: how big of an economic opportunity did Microsoft ultimately create, by building an ecosystem that allowed every OEM, ISP, driver maker, software vendor, marketer and malware author to so trivially skullfark and pwn the average user's computer?
 
2012-07-06 12:18:59 PM  

84Charlie: Pocket Ninja: Yeah, but they've got high-end IT skills -- hardware assembly, network repair, software upgrade and maintenance. Exactly the sort of expertise that's still in demand. It probably wouldn't take much more training or certification for many of them to enter the very lucrative industry of video game design, in fact, since many of them actually worked with all three major gaming systems within the Best Buy stores. A programmer who's able to seamlessly move between designing on the Wii, the PS3, *and* the XBox? Dude, can you say golden ticket? Yeah, once word gets out that there are lots of former Geek Squad employees available on the market, you'll see the big tech and gaming firms tripping over themselves to snap them up.

Can I buy some pot from you?


Wait. He needs pot to do this? I thought this was his "default setting" O_o
 
2012-07-06 12:19:15 PM  
nickshell1983.files.wordpress.com

does not approve
 
2012-07-06 12:19:43 PM  
Sounds like BB is on it's last legs, Where will I go now to get my overpriced games?

Recently went to get Sin and Punishment for the Wii. BB had it for $50. Walked across the street to Kmart and they had it for $5. Probably the last time i'll end up going to BB.

/csb
 
2012-07-06 12:19:55 PM  
Gunderson: "Now who is going to leak all those pics and WMV's from customers hard drives onto the internet."

The same PR people, spurned lovers and drunk friends who do it now?
 
2012-07-06 12:20:10 PM  
Best Buy is done. They already run the cheap ass way. My younger sister worked there 4 years ago. I had to pick her up when her up every day before she got a car They make the evening crew vacuum, clean, and do everything a regular cleaning crew would do before they were let out. It didn't matter if it took a half hour to an hour past closing. Then, they frisked every employee on the way out, right in front of the entrance for everyone to see. They give a discount, but biatched when you used it, and they'd investigate if you bought 2 of anything, because they thought you were using it for family of friends.

They suck nuts in plain english. 8 bucks an hour to be treated like a criminal and servant. And they wonder why they're going the way of the Dodo?
 
2012-07-06 12:20:14 PM  
Just think, the "A+ Certification" thing can go in extra large font on their resumes now
 
2012-07-06 12:20:29 PM  

Modguy: Keep an eye on threads, he posts gold like this frequently, generally within the first 20 comments.


I want to know how many threads go green because Pocket Ninja gets a hold of them.
 
2012-07-06 12:21:03 PM  
Problem: Real geeks won't work for Best Buy
Solution: Hire general stooges, give them a training DVD, and CALL them geeks.
 
2012-07-06 12:22:13 PM  

grokca: Oooooo lots of black and white VW's for sale.


Hmmm...I suddenly want one.
 
2012-07-06 12:22:27 PM  
Thus completing the circle that began with their acquisition of Geek Squad. Typical American Business Model MBA decisions.

They did the equivalent of buying Apple, firing 80% of the workforce and replacing them with unskilled labor, then saying, "build the same product as your predecessor."

The only thing that allowed them to forge ahead with this model was the public's ignorance about computer maintenance. The average person doesn't know what great computer service is like.
 
2012-07-06 12:22:29 PM  
ringersol

Which just makes me wonder: how big of an economic opportunity did Microsoft ultimately create, by building an ecosystem that allowed every OEM, ISP, driver maker, software vendor, marketer and malware author to so trivially skullfark and pwn the average user's computer?


Microsoft created jobs, they are heros.
 
2012-07-06 12:23:22 PM  

grinding_journalist: The URL you are accessing has been blocked by the KASS Internet Firewall because it contains spyware. The name of the spyware is: Spyware.Exploit.Misc.UT.consumerist.com

Lol wut?

I know I'm at work, and the filter here is anal, but wtf?


same here... barracuda web filter...
//none shall pass!
 
2012-07-06 12:23:23 PM  
Well......bye.
 
2012-07-06 12:24:34 PM  
This is a good thing. 650 lazy, unmotivated, so-called tech workers are now free to spend 24 hours a day in mom's basement. Who will pay for the Cheetos and Mountain Dew?
 
2012-07-06 12:25:04 PM  
Who will I pay $100 to run Norton Antivirus on my computer now??

/could be worse. They could be the Teen Girl Squad.
 
2012-07-06 12:26:26 PM  

brukmann: They did the equivalent of buying Apple, firing 80% of the workforce and replacing them with unskilled labor, then saying, "build the same product as your predecessor."


Maybe they should change their name to Cingular.
 
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