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(The Consumerist)   Just to be clear, your lifetime warranty for a replacement Delta shower head may cause a lifetime of aggravation   (consumerist.com ) divider line
    More: Asinine  
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3028 clicks; posted to Business » on 28 Jun 2012 at 7:32 AM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



28 Comments     (+0 »)
 
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2012-06-28 07:51:46 AM  
Shower heads don't leak. The shower valve is leaking when in the off position.
If you don't want to hunt up the documentation, stop being a whiny biatch, go to a hardware store,
and pay a small amount for a replacement part.
 
2012-06-28 07:54:28 AM  
"But when he noticed that his Delta shower head, which he's had for more than a decade, was leaking even when the water was fully turned off."


He should be looking to replace the tap, not the shower head. That's the first indication we're dealing with an idiot.

Second, of course you need proof of purchase to exercise your rights under an unlimited warranty. Otherwise I could get free fixtures for life by going to the junkyard or some tear down.
 
2012-06-28 07:56:04 AM  

Mr. Potatoass: Shower heads don't leak. The shower valve is leaking when in the off position.
If you don't want to hunt up the documentation, stop being a whiny biatch, go to a hardware store,
and pay a small amount for a replacement part.


Maybe it's one of those all-in-one models.
 
2012-06-28 07:57:28 AM  

Chevello: Mr. Potatoass: Shower heads don't leak. The shower valve is leaking when in the off position.
If you don't want to hunt up the documentation, stop being a whiny biatch, go to a hardware store,
and pay a small amount for a replacement part.

Maybe it's one of those all-in-one models.


But yeah, hardware store FTW.
 
2012-06-28 07:59:42 AM  

Chevello: Mr. Potatoass: Shower heads don't leak. The shower valve is leaking when in the off position.
If you don't want to hunt up the documentation, stop being a whiny biatch, go to a hardware store,
and pay a small amount for a replacement part.

Maybe it's one of those all-in-one models.


Example?
 
2012-06-28 08:02:18 AM  

Babwa Wawa: He should be looking to replace the tap valve, not the shower head. That's the first indication we're dealing with an idiot


FTFM. Haven't had my coffee yet.
 
2012-06-28 08:23:57 AM  
If the warranty only covers the original owner, then it makes sense that they would ask for the receipt. And seriously, what's the big deal with sending in a photo of the item and it's defect?
 
2012-06-28 08:35:57 AM  

Mr. Potatoass: Chevello: Mr. Potatoass: Shower heads don't leak. The shower valve is leaking when in the off position.
If you don't want to hunt up the documentation, stop being a whiny biatch, go to a hardware store,
and pay a small amount for a replacement part.

Maybe it's one of those all-in-one models.

Example?


I was thinking this type: Link along with thinking maybe it was poor wording in the article. You know when you think "turn on the shower" rather than "turn on the valve." Maybe I was trying too hard to give him the benefit of the doubt.

A GIS for "delta all in one shower" also shows the type with the pipes inside the wall.

And for clarity, you are correct, the article did say he had a problem with the leaky shower HEAD not the shower valve. Either way, a trip to the hardware store and the change in the ashtray in the car should take care of his problem anyways.

\b-b-but LIFETIME WARRANTEEEEEEE!!!!
 
2012-06-28 08:39:18 AM  
Delta and Kohler are crap anyway. Buy a decent product and you won't need to worry about the warranty.

Alternatively, you could install a garden hose outlet on the shower wall, and simply hook up a nice brass garden sprayer nozzle to it. That wouldn't even cost you 10 dollars.
 
2012-06-28 08:41:27 AM  

Balchinian: Delta and Kohler are crap anyway. Buy a decent product and you won't need to worry about the warranty.


Who makes the best faucets in your opinion?

/Serious question - I'm ripping out the contractor grade fixtures in my house.
 
2012-06-28 08:49:51 AM  

Mr. Potatoass: Shower heads don't leak. The shower valve is leaking when in the off position.
If you don't want to hunt up the documentation, stop being a whiny biatch, go to a hardware store,
and pay a small amount for a replacement part.


I was thinking the same thing. It's like biatching at a hose company because your wall spigot won't turn off.

Maybe they were talking about the faucet?
 
2012-06-28 08:51:46 AM  

Babwa Wawa: "Second, of course you need proof of purchase to exercise your rights under an unlimited warranty. Otherwise I could get free fixtures for life by going to the junkyard or some tear down.



Not always, Craftsman comes to mind as a company that does not require proof of purchase. And yes, you can exchange tools you find in the junkyard.
 
2012-06-28 08:55:30 AM  

Robert Farker: Not always, Craftsman comes to mind as a company that does not require proof of purchase. And yes, you can exchange tools you find in the junkyard.


Craftsman does not offer lifetime warranties for those tools which will wear out after 10-20 years of consumer use.

Chances are if you find a craftsman tool with a lifetime warranty in a junkyard, it's not broken.
 
2012-06-28 08:56:43 AM  

Babwa Wawa: Balchinian: Delta and Kohler are crap anyway. Buy a decent product and you won't need to worry about the warranty.

Who makes the best faucets in your opinion?

/Serious question - I'm ripping out the contractor grade fixtures in my house.


Grohe
 
2012-06-28 09:04:21 AM  
this guy reminds me of my dad. he orders a bulky item on the phone that he doesn't need right away and the customer salesman asks him if he wants it as soon as possible. my dad answers yes so the thing gets shipped overnight and costs dad $30 shipping. sure the csr could have explained the shipping costs to my dad [maybe he did] but anyway you slice it dad says he was conned and all that stuff and that it wasn't his responsibility to ask what shipping would cost. that was 20 years ago. to this day he still goes on a 15 minute ramble any time one of us orders something on the phone or online telling us we will be cheated.
 
2012-06-28 09:31:13 AM  
I have American Standard and Kohler faucets and they never batted an eye sending me parts. Kohler sends instructions. American Standard? Not so much.
 
2012-06-28 09:34:38 AM  

Babwa Wawa: Robert Farker: Not always, Craftsman comes to mind as a company that does not require proof of purchase. And yes, you can exchange tools you find in the junkyard.

Craftsman does not offer lifetime warranties for those tools which will wear out after 10-20 years of consumer use.

Chances are if you find a craftsman tool with a lifetime warranty in a junkyard, it's not broken.



Exactally, Delta should do the same.
 
2012-06-28 09:44:47 AM  
2.bp.blogspot.com
 
2012-06-28 09:46:18 AM  

Robert Farker: Babwa Wawa: Robert Farker: Not always, Craftsman comes to mind as a company that does not require proof of purchase. And yes, you can exchange tools you find in the junkyard.

Craftsman does not offer lifetime warranties for those tools which will wear out after 10-20 years of consumer use.

Chances are if you find a craftsman tool with a lifetime warranty in a junkyard, it's not broken.


Exactally, Delta should do the same.


C'mon. Quality hand tools can last several lifetimes. The same cannot be said of plumbing fixtures, with significantly more moving parts, gaskets, and a heavier duty cycles.

It's not reasonable to expect Delta to make its lifetime warranty transferable, and at any rate, they state very clearly that it is not.
 
2012-06-28 09:54:19 AM  

Babwa Wawa: Robert Farker: Babwa Wawa: Robert Farker: Not always, Craftsman comes to mind as a company that does not require proof of purchase. And yes, you can exchange tools you find in the junkyard.

Craftsman does not offer lifetime warranties for those tools which will wear out after 10-20 years of consumer use.

Chances are if you find a craftsman tool with a lifetime warranty in a junkyard, it's not broken.


Exactally, Delta should do the same.

C'mon. Quality hand tools can last several lifetimes. The same cannot be said of plumbing fixtures, with significantly more moving parts, gaskets, and a heavier duty cycles.

It's not reasonable to expect Delta to make its lifetime warranty transferable, and at any rate, they state very clearly that it is not.



I agree, that is why, in principle, I would not offer a lifetime warrenty on a plumbing fixture. Of course if I were running a company and could legally get away with calling a limited warrenty a lifetime warrenty then I probably would but I'm kind of a dick like that.
 
2012-06-28 09:54:40 AM  
Eh, I just get free shower heads from my utility company. Low flow head that works perfectly fine.

I will say spending the $600 on a water softener was the best investment I made for my plumbing. My shower leaked constantly because the valve gaskets would build up with calcium and lime. Not to mention the constant pink hue to my tub and sinks.
 
2012-06-28 10:04:17 AM  

Robert Farker: Of course if I were running a company and could legally get away with calling a limited warrenty a lifetime warrenty then I probably would but I'm kind of a dick like that.


But it is a lifetime warranty. When most people see "lifetime warranty", they assume that it's non-transferable, and thus you need the proof of purchase. What Sears does with Craftsman hand tools is the exception.
 
2012-06-28 10:15:33 AM  

Babwa Wawa: Robert Farker: Of course if I were running a company and could legally get away with calling a limited warrenty a lifetime warrenty then I probably would but I'm kind of a dick like that.

But it is a lifetime warranty. When most people see "lifetime warranty", they assume that it's non-transferable, and thus you need the proof of purchase. What Sears does with Craftsman hand tools is the exception.



Lifetime more often means the lifetime of the product not the "length of original ownership".
In otherwords, as long as the product is still being manufactured or parts are available a lifetime warranty should be honored.
 
2012-06-28 01:39:25 PM  
Look, if you're really that concerned about this kind of thing, take an afternoon and put together a well thought out system for receipt storage. My suggestion:

1. Scan receipts for anything that you plan to use for more than a month or anything that costs more than $10-$20 dollars.
2. Name the file something descriptive about the product: Guest_Bath_Delta_Shower_head.jpg
3. Buy two 1ish GB thumb drives and save the images to both.
4. SAVE THE ORIGINAL RECEIPT! Go to the local office supply store, get a $15 plastic (waterproof) filing cabinet. Put a folder in there for every room of the house: Living room, bedroom, kitchet, garage, outdoor, misc...

It's a bit anal, but then again, so is trying to collect on a 10 year old warranty.
 
2012-06-28 02:51:26 PM  
Honest Bender: 4. SAVE THE ORIGINAL RECEIPT! Go to the local office supply store, get a $15 plastic (waterproof) filing cabinet.

or ziploc bags
 
2012-06-28 07:22:07 PM  
He should send them a picture of the shower head with his balls reflected in the chrome, just for giggles
 
2012-06-29 12:16:01 AM  
No, see it's okay, because Delta gave themselves a note that says that it's okay to require all this documentation. They even put the note that they gave themselves on their website, so you know that it's been signed by everybody who purchases a Delta product.

Seriously though, one of two things happened after this sales rep keyed in the request:
1. A window popped up saying "out of stock -- stall customer", or
2. A window popped up saying "this guy is using his warranty too much for us to profit -- stall customer"
 
2012-06-29 08:05:40 PM  

Balchinian: Delta and Kohler are crap anyway. Buy a decent product and you won't need to worry about the warranty.

Alternatively, you could install a garden hose outlet on the shower wall, and simply hook up a nice brass garden sprayer nozzle to it. That wouldn't even cost you 10 dollars.


Hmm, if done right, that might actually look pretty cool.
 
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