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(WSBTV)   Water company: Your bill for last month comes to $9,000. Homeowner: I live alone and don't even shower daily. If I was using that much water, I'd be in a sinkhole. Water company: Uh.. we'll check back with you next month   (wsbtv.com ) divider line
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13183 clicks; posted to Main » on 21 Jun 2012 at 10:47 AM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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ZAZ [TotalFark]
2012-06-21 08:21:24 AM  
This case shows why companies want mandatory arbitration. The company can go to an arbitrator and say "her usage last month was a trillion dollars" and the arbitrator will enter a legally binding judgment in the company's favor for that amount.
 
2012-06-21 08:30:42 AM  
But, Ward said the machine must be in place for 30 days, and its information won't be available for another month.

So it takes a month to process some water-usage meter's data? Are they using a TRS-80 Model I Level I to analyze this?

Also, do they not have a regulatory agency? If this ever happened to me, I'd open a complaint with the Pennsylvania Public Utilities Commission and they'd make it right somehow, they always do.
 
2012-06-21 09:46:59 AM  
I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...
 
2012-06-21 10:37:07 AM  

kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...


Quick! to the Googles!

/Atlanta water rates here
//I ain't doin' the math
 
2012-06-21 10:50:54 AM  
Five baths per week? That girl knows how to party!
 
2012-06-21 10:51:36 AM  

ZAZ: This case shows why companies want mandatory arbitration. The company can go to an arbitrator and say "her usage last month was a trillion dollars" and the arbitrator will enter a legally binding judgment in the company's favor for that amount.


Yep. Things like this are one of the reasons I refuse to allow any company to have direct debit on my account. No, I don't know the laws, but I'd be willing to bet that if Verizon drained my accounts due to "computer error", the onus would be on me to get "their" money back.
 
2012-06-21 10:53:50 AM  
Rough estimate? About 335,000 gallons a month.
 
2012-06-21 10:54:14 AM  
Had this happen last month in my apartment. My usual water bill is 16-25 dollars. They gave me a bill for a little over two grand.
 
2012-06-21 10:54:26 AM  

MaudlinMutantMollusk: kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...

Quick! to the Googles!

/Atlanta water rates here
//I ain't doin' the math


I am. Atlanta apparently bills by 100 cubic feet (CCF) increments. 100 CCF apparently is about 749 gallons.

100 CCF: $4.63
9000 dollar water bill: 1,943 100 CCF units.
Total water: 1.456 million gallons.

You could fill an Olympic-sized pool twice with that much water.
 
2012-06-21 10:55:54 AM  

Cyclometh: MaudlinMutantMollusk: kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...

Quick! to the Googles!

/Atlanta water rates here
//I ain't doin' the math

I am. Atlanta apparently bills by 100 cubic feet (CCF) increments. 100 CCF apparently is about 749 gallons.

100 CCF: $4.63
9000 dollar water bill: 1,943 100 CCF units.
Total water: 1.456 million gallons.

You could fill an Olympic-sized pool twice with that much water.


Whoops. Used the 2009 rates. For 2012 rates, it comes out to just over 1 million gallons.
 
2012-06-21 10:57:36 AM  

Cyclometh: MaudlinMutantMollusk: kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...

Quick! to the Googles!

/Atlanta water rates here
//I ain't doin' the math

I am. Atlanta apparently bills by 100 cubic feet (CCF) increments. 100 CCF apparently is about 749 gallons.

100 CCF: $4.63
9000 dollar water bill: 1,943 100 CCF units.
Total water: 1.456 million gallons.

You could fill an Olympic-sized pool twice with that much water.


Not quite. Atlanta penalizes you the higher your water usage is. Plus, their sewer service is significantly higher (about 3x higher, in fact) than water service. So a $9,000 water bill is actually only about 1/4 "water" and 3/4 sewer.
 
2012-06-21 10:57:42 AM  
Someone is tapping her water, I'm betting.

CSB: When my pool guy opened my pool this year, he decided to drain the pool and refill it to save time. This is at my other home and I wasn't there to stop him. There's a mountain creek on the property and the water in it is pristine. When I had the pool repaired and opened last year, the repair company pumped water from the creek. But pool guy doesn't have a pump, so he filled it from the fill system attached to the house's water supply. Well, I wasn't happy about this, since not only would I have to pay for the water, but he dumped about $250 worth of pool chemicals. Then I got a call from the local water authority because my usage had increased by a factor of 30. They just wanted to let me know and offered to send out an inspector to see if I had a leak or if someone was tapping my water. I assured them that everything was alright and told them that I appreciated the heads-up.
 
2012-06-21 11:00:19 AM  

Cyclometh: Cyclometh: MaudlinMutantMollusk: kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...

Quick! to the Googles!

/Atlanta water rates here
//I ain't doin' the math

I am. Atlanta apparently bills by 100 cubic feet (CCF) increments. 100 CCF apparently is about 749 gallons.

100 CCF: $4.63
9000 dollar water bill: 1,943 100 CCF units.
Total water: 1.456 million gallons.

You could fill an Olympic-sized pool twice with that much water.

Whoops. Used the 2009 rates. For 2012 rates, it comes out to just over 1 million gallons.


Or 25 GPM. Basically full capacity for a typical residential 1/2" service.
 
2012-06-21 11:02:24 AM  
Cyclometh

Thanks. I knew someone would do it. I just didn't have time at the moment.

/I figured the amount used would need to be pretty spectacular
 
2012-06-21 11:02:50 AM  

morgantx:

Not quite. Atlanta penalizes you the higher your water usage is. Plus, their sewer service is significantly higher (about 3x higher, in fact) than water service. So a $9,000 water bill is actually only about 1/4 "water" and 3/4 sewer.


Well, I used the base rate- $6.56 according to the rate sheet. It says wastewater use at high volumes is $15.69 per CCF, so that pencils out to about 2/3 sewer and 1/3 water- good point you made.

In the end, the water company is claiming that a million gallons of water moved through her home's plumbing. That doesn't stack up; I'm not even sure you could actually GET that much water through residential plumbing in a month.
 
2012-06-21 11:03:30 AM  

Hawnkee: Five baths per week? That girl knows how to party!


In fairness, she may visit a boyfriend or family on the weekend and shower there.
 
2012-06-21 11:07:12 AM  

nekom: But, Ward said the machine must be in place for 30 days, and its information won't be available for another month.

So it takes a month to process some water-usage meter's data? Are they using a TRS-80 Model I Level I to analyze this?



I think they need to look at a month's worth of data to average it out. If they just did an hour or a day it could be skewed by unusual activity. I also don't understand the outrage here. Sounds like water company has realized there might be an issue and is taking the appropriate steps to determine the problem.
 
2012-06-21 11:09:08 AM  

kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...


Thank you for applying logic and reason. One just can't push that much water through a 1.5" pipe. I was in the US Navy. I know all about fluids, valves and pipes. There is no way that a 1.5" pipe can deliver 90k gallons of water in a month.

A radio monitored gauge should show results in a week. They don't need a month. They are just stalling for time with their lawyers.
 
2012-06-21 11:12:42 AM  
According to my extremely simple calculations, you could in theory get a million gallons through a 1/2 pipe in a month.

But holy crap, would it make a lot of noise. That's 1200 gallons per hour. And if they're claiming her wastewater usage is higher than her water usage, it means she's a net producer of water.
 
2012-06-21 11:13:15 AM  
Homeowner has an indoor dope growing operation.

Time to call DEA...
 
2012-06-21 11:13:27 AM  
Fuel capacity of Saturn V moon rocket: 960,000 gallons.
 
2012-06-21 11:17:43 AM  
kev_dog: I'm just wondering how much water would be used to even come to $9k. I figure my water and sewer is about $50/month using 500 gallons (I really can't remember). That would be like 90k gallons of water. Is that even possible? I mean, with an 1.5" main @ 70psi (I think that's what my outside taps read)- if every tap was on 24x7 for 30 days...

Have we finally found a problem for which Wolfram Alpha is not utterly useless? I can't be bothered to check. Google it.
 
2012-06-21 11:18:22 AM  
Last fall, shortly after moving in, the City of Ottawa came by to replace my water meter, since their archaic meter plug on my porch finally quit providing a signal to their handheld gizmo. They installed a new meter complete with radio transmitter, and all was well. Or so I thought [/cliche]

Turns out they hadn't been able to take an actual reading for 2 years! The previous tenants had been billed based on their self-readings (which must've matched expected consumption, since no one checked on them). So, when the new meter started malfunctioning, the city had no history with me to determine whether the meter was borked, or I was a water fiend.

Had to log my water usage for a week and compare my records (the meter has a digital readout power by a calculator-esque solar panel -- needed to find am incandescent bulb to get it to respond), to prove I wasn't using 70,000 litres a day! On the plus side, I learned what every appliance/fixture in my house uses (upstairs toilet, 7 L; downstairs, 18 L; large load of laundry - ~250 L (!), etc...)

It wasn't $9k, but it was still a pain in the ass. For some reason, they kept insisting it could be an underground leak, despite the fact it came in bursts, like 100 L one hour, 10,000 L the next. Eventually they figured out they'd inputted the wrong transmission code when setting up the new meter.

/CSB
 
2012-06-21 11:18:31 AM  

captcaveman: There is no way that a 1.5" pipe can deliver 90k gallons of water in a month.


Um. If THIS is true:

captcaveman: I was in the US Navy. I know all about fluids, valves and pipes.


--then take 90,000 / 30 / 24 / 60 and tell me again how a 1 1/2" pipe can't move 1.47 GPM.
 
2012-06-21 11:18:53 AM  

nekom: But, Ward said the machine must be in place for 30 days, and its information won't be available for another month.

So it takes a month to process some water-usage meter's data? Are they using a TRS-80 Model I Level I to analyze this?

Also, do they not have a regulatory agency? If this ever happened to me, I'd open a complaint with the Pennsylvania Public Utilities Commission and they'd make it right somehow, they always do.


They're just making sure she isn't watering every peach grove in Georgia on the third Thursday each month.
 
2012-06-21 11:21:41 AM  

Cyclometh: morgantx:

Not quite. Atlanta penalizes you the higher your water usage is. Plus, their sewer service is significantly higher (about 3x higher, in fact) than water service. So a $9,000 water bill is actually only about 1/4 "water" and 3/4 sewer.

Well, I used the base rate- $6.56 according to the rate sheet. It says wastewater use at high volumes is $15.69 per CCF, so that pencils out to about 2/3 sewer and 1/3 water- good point you made.

In the end, the water company is claiming that a million gallons of water moved through her home's plumbing. That doesn't stack up; I'm not even sure you could actually GET that much water through residential plumbing in a month.


My calculations using their rate calculator came out t0 about 205k gallons (275 CCF) in the past month (the one that accounted for $6000), assuming there isn't an even higher penalty rate not on the rate sheets. That's still more than 34 times what they say the average Atlanta family uses in a month (8 CCF), and she lives alone.

The only ideas I have besides a broken meter are:
1) Major leak between the meter and the house - which would be really bad, but should be apparent by a loss in pressure
2) Multiple running toilets (still seems like too much volume)
3) Neighbors stealing her water from an outside tap while she's at work, or somehow pouring a bunch of water into her sewer line.
4) If her water heater has a problem and keeps filling up, getting overpressured, and then venting through the overflow - but again this should be obvious.


Now that I think about it - are they metering the sewer line separately for CCF or do they just assume the Intake and Output are identical? Water you use on your plants shouldn't count against your outgoing sewer (but probably does). If there's a separate meter, did they check that in addition to the intake line?
 
2012-06-21 11:25:51 AM  

nekom: But, Ward said the machine must be in place for 30 days, and its information won't be available for another month.

So it takes a month to process some water-usage meter's data? Are they using a TRS-80 Model I Level I to analyze this?

Also, do they not have a regulatory agency? If this ever happened to me, I'd open a complaint with the Pennsylvania Public Utilities Commission and they'd make it right somehow, they always do.


They are collecting hourly usage data for one month. In GA, public water authorities are are city or county entities, which must follow some regulations of the Public Service Commission and follow the DNR's water resource management plan.
 
2012-06-21 11:26:46 AM  
If there's a leak that large, it would have to be obvious. Not just pressure loss- I mean, that'd make a massive sinkhole, or create a giant swampy mess you'd be hard put to miss.
 
2012-06-21 11:33:15 AM  
You'd think the proper thing to do would be have your autobill system raise a flag if a residential house went over a certain amount. Because either:

1. You have broken equipment on the house
2. Someone has a hell of a hydroponic grow op in the basement

So when you see the bill, send someone out to check the meter. If it looks good, mentions something to the local police.
 
2012-06-21 11:34:34 AM  
That's impossible. According to Farkers, all Americans shower daily. The French, on the other hand...
 
2012-06-21 11:35:59 AM  

Coming on a Bicycle: That's impossible. According to Farkers, all Americans shower daily. The French, on the other hand...


Maybe she's 2/7 French.
 
2012-06-21 11:37:18 AM  

Rising_Zan_Samurai_Gunman:

1) Major leak between the meter and the house - which would be really bad, but should be apparent by a loss in pressure
2) Multiple running toilets (still seems like too much volume)


It does seem like too much to explain with running toilets. 205000 gallons per month is almost 5 gallons a minute, or about a gallon every 12 seconds. That's roughly a faucet on full blast, depending on the faucet---think how long it takes for you to fill a gallon jug of water at your sink.

3) Neighbors stealing her water from an outside tap while she's at work, or somehow pouring a bunch of water into her sewer line.

Stealing that much water sounds like a day-and-night operation.

I guess there may also be

5) A bug in the computer software somewhere up the chain from the meter.
 
2012-06-21 11:41:50 AM  
I thought the AJC Story was better. My favorite quote:

"This is absolutely absurd. I have no way of proving I did not get a leak fixed, because I did not have a leak. I expressed my frustration and asked if I could please just get a new meter."

It sounds like she's had multiple people out there to investigate the issue and that there is no leak. Atlanta has been having tremendous problems with their water meters after they switched to the new ones. She is one of MANY people who have been getting ridiculous water bills in the Atlanta metro area.
 
2012-06-21 11:42:37 AM  
Reminds me of the PG&E electric bill that I once received. The CSR couldn't comprehend that our town doesn't use PG&E and kept insisting the bill was legit because that's what their computer said.
 
2012-06-21 11:49:12 AM  
Xcott
5) A bug in the computer software somewhere up the chain from the meter.


Or human error if the process isn't fully automated.
I remember a news article from a few years back where someone in Germany got (literally!) a truckload of DSL modems because someone at the ISP accidentally copy&pasted the zip code or customer number or something like that into the "quantity" form field of the hardware shipping order.
 
2012-06-21 11:53:30 AM  
Atlanta's water department has been delivering outrageous bills to residences for years. A substantial number of the bills have resulted in lawsuits where people were able to successfully argue using the power of math that their infrastructure was physically incapable of delivering the amount they were billed. In basically every case, Atlanta says something to the tune of, "We have been unable to detect any problem with their meter. We are sure the bill is accurate." They put in new meters back in 2008 or 2009 I think that allow them to take readings remotely by simply driving by the meter and this has been an ongoing problem since then. Their own internal audits report that 1 in 25 meters transmit data incorrectly, but they deny that's a problem.

In 2008, they raised water rates, but didn't put it in the billing system until a month late. Then, 6 months later when they realized the problem, they retroactively applied the rates, and when that resulted in "overdue" bills for people who had been paying their bills on time, they turned off thousands of people's water before they had even been notified of the amount due or the rate change.

Here's a sampling spanning years.
http://www.cnn.com/2011/US/03/01/water.bills.war/index.html
http://www.ajc.com/news/atlanta/atlanta-customer-fights-45k-1135117.h t ml
http://www.ajc.com/news/atlanta-investigates-spiked-water-600510.html
http://www.ajc.com/news/atlanta/audit-slams-atlanta-water-128183.html
 
2012-06-21 11:54:44 AM  
Glad I have private wells

no water bill

no poop water

no chlorine to cover the poop smell
 
2012-06-21 11:55:01 AM  
I have heard of someone who bought the first house in a development and the next several houses were all tapped into the first house's line. It took awhile to prove and I am sure the neighbors could've said something about not getting a water bill.
 
2012-06-21 11:55:58 AM  
Just two years ago, her bill for one month was $28.

well what was it like ONE-TWO MONTHS ago? are u able to extrapolate that information or is it too farking hard.
 
2012-06-21 11:56:49 AM  

The Voice of Doom: Xcott
5) A bug in the computer software somewhere up the chain from the meter.

Or human error if the process isn't fully automated.
I remember a news article from a few years back where someone in Germany got (literally!) a truckload of DSL modems because someone at the ISP accidentally copy&pasted the zip code or customer number or something like that into the "quantity" form field of the hardware shipping order.


Atleast he doesn't have to wait 4 hours on the phone trying to convince them that the device died and unplugging and plugging it back in for the 20th time isn't going to make it work.
 
2012-06-21 11:59:47 AM  
I like how businesses work these days. If they fark up, it's now YOUR hassle and headache to figure it out and prove they are wrong.

I work in the corporate world, I know some people can be total dickbags. Funny that someone could see that huge amount and just let it go without a second thought like that.
 
2012-06-21 12:06:36 PM  
This is why you should NOT have your bill automatically deducted from your checking account.
 
2012-06-21 12:13:17 PM  

Mundar: This is why you should NOT have your bill automatically deducted from your checking account.


I suggest the second checking account method or credit card. Have your direct deposit split out so enough to cover the bills goes into that account. Keep a little extra in that account in case of say a large heating bill during the winter. Let the autobill run and keep an eye on it. Keep the rest of your money in checking/savings/etc. That way the worst the farkers can do is suck out the extra 200 you have in there and nail you with an overdraft fee. If/when they admit the mistakes they'll refund the overdraft fee.

With a credit card you can at least get some cashback or something on the card. Just pay it off every month. I just have a card from an airline that has no upkeep fee and send all the bills there. I slowly get miles off and don't really use the card for anything else. The one time I was overbilled, I called up Visa, disputed the charge and they wiped it right off. I got a bunch of threatening letters about being sent to collections from Comcast until they got around to realizing they farked up.
 
2012-06-21 12:15:35 PM  

ha-ha-guy: Mundar: This is why you should NOT have your bill automatically deducted from your checking account.

I suggest the second checking account method or credit card. Have your direct deposit split out so enough to cover the bills goes into that account. Keep a little extra in that account in case of say a large heating bill during the winter. Let the autobill run and keep an eye on it. Keep the rest of your money in checking/savings/etc. That way the worst the farkers can do is suck out the extra 200 you have in there and nail you with an overdraft fee. If/when they admit the mistakes they'll refund the overdraft fee.

With a credit card you can at least get some cashback or something on the card. Just pay it off every month. I just have a card from an airline that has no upkeep fee and send all the bills there. I slowly get miles off and don't really use the card for anything else. The one time I was overbilled, I called up Visa, disputed the charge and they wiped it right off. I got a bunch of threatening letters about being sent to collections from Comcast until they got around to realizing they farked up.


Also if you get a credit card with a rather low credit limit (and tell the company never to up it), these 9k charges will just straight up be declined by Visa and the utility told to pound sand.
 
GBB
2012-06-21 12:15:40 PM  
Leaks on your side of the meter are your responsibiliy. The water company is only liable upto the meter. Good luck with that.
 
2012-06-21 12:18:33 PM  
CSB:

I got a call from the utility company, saying I had used 20,000 gallons in a month. I said that was impossible, that I didn't have any constantly running toilets, I demanded somebody come out here to recheck, that I would get the couts involved...

After listening to me rant for three minutes, the CSR said in a bored voice "It's twenty bucks". I paid it. Apparently, water is really cheap around here.

Turned out to be the icemaker in my fridge. I'm still wondering where the water went, since my sewage bill didn't go up.
 
2012-06-21 12:25:24 PM  

beefoe: nekom: But, Ward said the machine must be in place for 30 days, and its information won't be available for another month.

So it takes a month to process some water-usage meter's data? Are they using a TRS-80 Model I Level I to analyze this?

I think they need to look at a month's worth of data to average it out. If they just did an hour or a day it could be skewed by unusual activity.


Except, a usage of 200,000 gallons a month is not going to be something that burps through one saturday afternoon when they aren't looking. You might be able to use that kind of water by leaving a hose running full blast all day, every day, but I doubt you could source that much volume intermittently.
 
2012-06-21 12:43:32 PM  

Rising_Zan_Samurai_Gunman: ...are they metering the sewer line separately for CCF or do they just assume the Intake and Output are identical? Water you use on your plants shouldn't count against your outgoing sewer (but probably does). If there's a separate meter, did they check that in addition to the intake line?


I'm in Pennsylvania and my neighbor works for the water company, so I asked him something similar awhile ago. He said sewage bills are determined by the water going into the house.

I asked, "What about people who water their lawns or fill a swimming pool in the spring?"

He said that there is a special meter that will allow you to "discount" water usage through a hose, etc, but you have to buy the meter and it was around $200.00.

So I tore down my pool...

/for other reasons, not the meter
//got paid $300 in scrap aluminum/steel. GO ME!
 
2012-06-21 12:51:46 PM  

The Jami Turman Fan Club: CSB:

I got a call from the utility company, saying I had used 20,000 gallons in a month. I said that was impossible, that I didn't have any constantly running toilets, I demanded somebody come out here to recheck, that I would get the couts involved...

After listening to me rant for three minutes, the CSR said in a bored voice "It's twenty bucks". I paid it. Apparently, water is really cheap around here.

Turned out to be the icemaker in my fridge. I'm still wondering where the water went, since my sewage bill didn't go up.


How do they meter your sewage use? I've never heard of a sewer meter.
 
2012-06-21 12:54:03 PM  

StanleyPuff: Rising_Zan_Samurai_Gunman: ...are they metering the sewer line separately for CCF or do they just assume the Intake and Output are identical? Water you use on your plants shouldn't count against your outgoing sewer (but probably does). If there's a separate meter, did they check that in addition to the intake line?

I'm in Pennsylvania and my neighbor works for the water company, so I asked him something similar awhile ago. He said sewage bills are determined by the water going into the house.

I asked, "What about people who water their lawns or fill a swimming pool in the spring?"

He said that there is a special meter that will allow you to "discount" water usage through a hose, etc, but you have to buy the meter and it was around $200.00.

So I tore down my pool...

/for other reasons, not the meter
//got paid $300 in scrap aluminum/steel. GO ME!


For commercial properties, those pay off in under a month. Another thing that is commonly done is just run 2 meters in series. Inch-size meters run about $65, the first one off the city tap is the water usage. After that you tee off your process usage, your sprinklers or makeup water or pool or whatever it is you need. The second one is metering everything that goes into your house, and that's the sewer usage.

Many municipalities take the 3-month average water usage in December-February and call THAT the sewer usage, since you're not watering lawns, doing cooling tower makeup, or filling pools during that time.
 
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