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(3 News New Zealand)   Hospital mix-up wipes the smile off woman's face... literally   (3news.co.nz) divider line 49
    More: Scary, University of Otago, oral surgeon  
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19879 clicks; posted to Main » on 11 Jun 2012 at 1:03 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-06-11 01:05:43 AM
We have taken this incident very seriously, and have already taken all appropriate measures to minimise the likelihood of any such incidents occurring again.

Whew! That's a relief!

/I'm sure she feels better about the whole thing already.
 
2012-06-11 01:06:00 AM
Maybe Dr. Orion needed to slay Taurus.
 
2012-06-11 01:08:03 AM
Woohoo! Hospital mix-up trifecta in play!
 
2012-06-11 01:09:19 AM
I would think that if a test showed positive for cancer, they would repeat the test to make sure before performing drastic surgery.
 
2012-06-11 01:10:29 AM
Well they gave her a full apology. What more does she want? A new jaw?
 
2012-06-11 01:10:50 AM
University faculty of medicine dean, Professor Peter Crawford, says the university has apologised to the patient.

Oh, I see! Then I guess everything's wrapped up in a neat little package! Really, I mean that. Sorry if it SOUNDED sarcastic.
 
2012-06-11 01:12:03 AM
hmmm if you even hand the lab a vial and it isnt labeled. even if you know the person is sitting right behind you - you have to draw again. how did this mix up happen? if they dropped the samples then they would either have to redraw the patient as the vial was consumed for the test or in all likelihood they would have to take another sample of blood from the vial. who the hell picks the samples up off the floor and then tests? idiots. there are procedures for this.

all vials are labeled. all vials are transported in baggies that are labeled. no lab personnel should be doing two tests at once. at least not in the same station.
 
2012-06-11 01:13:34 AM
And that's how she became the Baroness Von Ünderbheit.
 
2012-06-11 01:13:58 AM
im sure blood samples and (jaw biopsy?) samples arent too different in how to handle them. i dont know what kind of situation they were in but this shiat should never ever happen.
 
2012-06-11 01:14:50 AM
universebetween:who the hell picks the samples up off the floor and then tests? idiots.

Why even ask the question if you knew the answer :P
 
2012-06-11 01:21:53 AM
University faculty of medicine dean, Professor Peter Crawford, says the university has apologised to the patient.

"We have taken this incident very seriously, and have already taken all appropriate measures to minimise the likelihood of any such incidents occurring again," he said.

"The patient was contacted very soon after the incident was discovered, and we offered a full apology at that time."


We are SO sorry. Seriously, you can't imagine how embarrassed we are about this. From the bottom of my heart, I just want to say, My Bad.

ok, now go away.
 
2012-06-11 01:25:16 AM
She needs some better medical help.
I know the perfect person.

Nurse, oh nurse. Let's get a smile back on this women's face.


1.bp.blogspot.com

On the job.
 
2012-06-11 01:25:32 AM

universebetween: hmmm if you even hand the lab a vial and it isnt labeled. even if you know the person is sitting right behind you - you have to draw again. how did this mix up happen? if they dropped the samples then they would either have to redraw the patient as the vial was consumed for the test or in all likelihood they would have to take another sample of blood from the vial. who the hell picks the samples up off the floor and then tests? idiots. there are procedures for this.

all vials are labeled. all vials are transported in baggies that are labeled. no lab personnel should be doing two tests at once. at least not in the same station.


Different country, different rules, apparently.
 
2012-06-11 01:32:56 AM
come in and get your treatment, were not going to talk to you nor discuss any treatment we are about to perform, its a secret and your not to know, now go to sleep
 
2012-06-11 01:36:58 AM
They really should apologize for the mix up.

They may also wish to point out that she did get 60+ years out of her original jaw... and that's pretty good.
 
2012-06-11 01:43:50 AM
When dealing with a major medical issue, always remember to get a second opinion.
 
2012-06-11 01:44:46 AM
This is what happens when you let Dethklok work as orderlies.

/Bought the DVD's yesterday
//Now worried about my kitchen full of knives.
 
2012-06-11 01:51:35 AM
If you're wondering why the hospital even said sorry rather than lawyer-up, it's because there's a universal no-fault personal injury insurance scheme in New Zealand. You can only really go to court for punitive damages.
 
2012-06-11 01:52:48 AM
link farked?
 
2012-06-11 01:53:21 AM
Link borked?
 
2012-06-11 02:35:01 AM

thisispete: If you're wondering why the hospital even said sorry rather than lawyer-up, it's because there's a universal no-fault personal injury insurance scheme in New Zealand. You can only really go to court for punitive damages.


Yeah, because ACC is so reliable :p

(No seriously... I was purged from the system a couple of years ago when they added some bizarre fake claims to my account. It's a complete rort.)
 
2012-06-11 02:51:44 AM
They said sorry. She's just being petty.
 
2012-06-11 02:55:37 AM

Spud Boy: They said sorry. She's just being petty.


I heard/read that in Dr. House's voice. (This whole thing could be a ridiculous House episode, come to think of it.)
 
2012-06-11 02:56:21 AM
Sometimes sorry isn't good enough... sounds like they need to confess to a priest. Bring a little boy along to make it official.
 
2012-06-11 02:58:44 AM

Canton: Spud Boy: They said sorry. She's just being petty.

I heard/read that in Dr. House's voice. (This whole thing could be a ridiculous House episode, come to think of it.)


Then they do a DNA test and find out she's Cutty's half-sister and Cutty is the only one who can supply her replacement kidney because SCIENCE. Then she and House have a booty call in the surgical ward.
 
2012-06-11 03:03:47 AM
Yikes....Talk about jaw-dropping ineptitude.
 
2012-06-11 03:40:12 AM

universebetween: how did this mix up happen


It doesn't explain in the article, but the Otago University Dental Hospital is in the Dental School.

So, teaching hospital. The treatment there is mainly free, and generally good, but you do have students treating you so you are taking a little bit of a gamble.

Having said that, I wouldn't think the lab worker would be a student. They should have known better.

danduran: thisispete: If you're wondering why the hospital even said sorry rather than lawyer-up, it's because there's a universal no-fault personal injury insurance scheme in New Zealand. You can only really go to court for punitive damages.

Yeah, because ACC is so reliable :p

(No seriously... I was purged from the system a couple of years ago when they added some bizarre fake claims to my account. It's a complete rort.)


Yeah having previously worked at ACC before, I'm pretty sure you're not giving an accurate account of the story. "Bizarre fake claims" would not get you kicked off. Medical evidence that you had no incapacity from your covered injuries would get you kicked off.

Also, I know you're not being correct because ACC doesn't lodge claims. Providers lodge claims. They have to be signed by a medical professional. ACC staff can't just go around 'adding fake claims' because it would be very easy to prove that the doctor that had to be registered against the claim never lodged such a claim, if only because ACC should hold a record of what form numbers are issued to which doctors.

/Maybe someone used your identity
//Saw it a few times
///Let me guess, you had a back injury
 
2012-06-11 04:07:36 AM
No mention of the patient who really does have cancer but was given the all clear. Maybe they went home and died. (I know that is unlikely, but still, someone was told they were cancer free and is now not getting the appropriate treatment for having cancer.)
 
2012-06-11 04:12:44 AM

Dinjiin: When dealing with a major medical issue, always remember to get a second opinion

draw on your body in permanent marker: "Cut Here."

and "Don't Cut Here"... and "Don't Cut Here"... and "Don't Cut Here"... and "Don't Cut Here"...
 
2012-06-11 04:16:40 AM
An area on the woman's lower leg where bone and blood vessels were taken to reconstruct her jaw later became infected and she had trouble walking.

Leg bone's connected to the...
Jaw bone! O, hear the word of the Lawyer.
 
2012-06-11 04:23:59 AM

if_i_really_have_to: universebetween: how did this mix up happen

It doesn't explain in the article, but the Otago University Dental Hospital is in the Dental School.

So, teaching hospital. The treatment there is mainly free, and generally good, but you do have students treating you so you are taking a little bit of a gamble.

Having said that, I wouldn't think the lab worker would be a student. They should have known better.

danduran: thisispete: If you're wondering why the hospital even said sorry rather than lawyer-up, it's because there's a universal no-fault personal injury insurance scheme in New Zealand. You can only really go to court for punitive damages.

Yeah, because ACC is so reliable :p

(No seriously... I was purged from the system a couple of years ago when they added some bizarre fake claims to my account. It's a complete rort.)

Yeah having previously worked at ACC before, I'm pretty sure you're not giving an accurate account of the story. "Bizarre fake claims" would not get you kicked off. Medical evidence that you had no incapacity from your covered injuries would get you kicked off.

Also, I know you're not being correct because ACC doesn't lodge claims. Providers lodge claims. They have to be signed by a medical professional. ACC staff can't just go around 'adding fake claims' because it would be very easy to prove that the doctor that had to be registered against the claim never lodged such a claim, if only because ACC should hold a record of what form numbers are issued to which doctors.

/Maybe someone used your identity
//Saw it a few times
///Let me guess, you had a back injury


No, busted wrist from a genuine accident. After a year of treatment, I was told I was no longer eligible because of a "pre-existing condition" I'd allegedly revealed to them, and that the pain wasn't a result of the accident. Complete and utter rubbish - the pain began the day of the accident, and the specialists could't even work out exactly what was wrong, let alone confirm a pre-existing condition. This was during the Nats' purge of ACC, right after they made up the story about the supposed hole in the accounts - which was proved nonsense soon after most people had been kicked off. I'd always been for ACC in the past, but with the current lot running it, I'd love to be able to give my money to someone else, someone competent.
 
2012-06-11 04:39:56 AM
Second opinion not an option? Having a second test not an option?
 
2012-06-11 04:40:18 AM

Max Awesome: Dinjiin: When dealing with a major medical issue, always remember to get a second opinion draw on your body in permanent marker: "Cut Here."

and "Don't Cut Here"... and "Don't Cut Here"... and "Don't Cut Here"... and "Don't Cut Here"...


When I had my knee op in a military hospital I wrote "not this one stupid" on my good knee with a niko pen just before I was prepped. After the op, all the nurses were giggling for the best part of the day and I was thinking "it wasn't that funny"...

...but then I broke the rules and stumbled down to the bathroom to take a piss (the bottles were too small and hanging on midstream whilst they got another one sucked) and noticed in the mirror they had written "small dick" on my forehead.

Lesson learned, never screw with the people who have access to you when your knocked out, especially if they aren't civvy.
 
2012-06-11 06:27:32 AM
universebetween:
hmmm if you even hand the lab a vial and it isnt labeled. even if you know the person is sitting right behind you - you have to draw again. how did this mix up happen? if they dropped the samples then they would either have to redraw the patient as the vial was consumed for the test or in all likelihood they would have to take another sample of blood from the vial. who the hell picks the samples up off the floor and then tests? idiots. there are procedures for this.

all vials are labeled. all vials are transported in baggies that are labeled. no lab personnel should be doing two tests at once. at least not in the same station.


I know this case is baffling... I've never seen a blood vial that did not have a label and sometimes a bar code on it. But lab personnel do a LOT more than two tests at once. They may do up to 96 (the capacity of a microtitre plate) or at least several at once for less common tests.

This tech screwed up big time, and should have fessed up to it right away. They presumably feared for their job so they said nothing. This is why you let workers make mistakes, so they don't try to cover it up and make it worse.
 
2012-06-11 07:44:57 AM
vikholm.se
 
2012-06-11 07:50:05 AM
There's not one person to blame in this, or ANY medical error that occurs for the most part. Few errors occur because of malice or apathy. It's usually a chain of failure.

http://www.iom.edu/Reports/1999/To-Err-is-Human-Building-A-Safer-Heal t h-System.aspx

Chances are this was as much a system and policy failure as it was a human one, right down to the first lab specimen that was mislabeled and dropped off.

/the LeB requires any samples I draw get labeled at bedside, and a patient sticker attached right there.
//Don't even want to know what I go through to get blood.
 
2012-06-11 08:10:43 AM

Canton: Spud Boy: They said sorry. She's just being petty.

I heard/read that in Dr. House's voice. (This whole thing could be a ridiculous House episode, come to think of it.)


I miss him already. :(
 
2012-06-11 08:22:02 AM
"The patient was contacted very soon after the incident was discovered, and we offered a full apology at that time."

Oh okay. So it's all good then?
 
2012-06-11 09:08:14 AM
"Hi. We goofed and confused your tissue samples with those from another patient. Sorry about your jaw. But look on the bright side, you didn't have cancer! We're good, right?"
 
2012-06-11 09:08:24 AM
If you're looking to remove part of a cancerous jaw, wouldn't you look for the cancerous-looking part of it to decide where to cut? And then not seeing any diseased-looking tissue, wouldn't you.....NOT cut off the jaw? Or at least say, Hmmm, I can't see where I need to cut this off here. Maybe I need to look at some more paperwork to decide.

Or did they just go in and remove half her jaw, just to be sure, and hey, cancer spreads--let's just take it all off, and she'll thank us later?
 
2012-06-11 09:37:56 AM
3.bp.blogspot.com
 
2012-06-11 09:53:12 AM
After my son's birth, the hospital took a routine blood same to make sure everything was ok. Two days later we get a frantic call saying something is horribly wrong and we need to get him to the ER to have a spinal tap taken.

We brought him in, had our Dr paged to meet us there. I wouldn't let them do a thing till the pediatrician got there. Turns out -- funny story -- they switched his lab work with someone who had some horrible disease (Hep C maybe? They wouldn't say). so....false alarm! But wow, we were so lucky that they were so on the ball that they were ready to move as soon as they saw a problem; they nearly saved our days-old baby's life!

I told them to DIAF and we went home. Didn't go back to that hospital ever again.
 
2012-06-11 10:03:08 AM
They didn't wipe anything. Her jaw was reconstructed so in addition to the "wiping" thing, she can probably smile. I think subby (along with way too many other people) is a tad foggy on the definition of "literally".
 
2012-06-11 10:14:44 AM
Double scary because of the other patient who might have had a delayed diagnosis of cancer.
 
2012-06-11 10:55:17 AM

Louisiana_Sitar_Club: They didn't wipe anything. Her jaw was reconstructed so in addition to the "wiping" thing, she can probably smile. I think subby (along with way too many other people) is a tad foggy on the definition of "literally".


Well, they wiped it first even if they reconstructed it ...
 
2012-06-11 11:05:00 AM
www.annyas.com
 
2012-06-11 11:28:12 AM

zzrhardy: ...but then I broke the rules and stumbled down to the bathroom to take a piss (the bottles were too small and hanging on midstream whilst they got another one sucked) and noticed in the mirror they had written "small dick" on my forehead.

Lesson learned, never screw with the people who have access to you when your knocked out, especially if they aren't civvy


That is funny and similar to what happened to me when I had surgery in Irwin hospital on Ft. Riley. They had written on the side on my penis...

"This jerk has an extremely small dick and we were not amused by his childish antics a short fifteen hours ago up on the fourth floor by the drinking fountain at the far west end of the hallway."

Then on the other side, they wrote

"This side left intentionally blank."
 
2012-06-11 12:18:19 PM
Geez, what a biatch! They apologized already so farking drop it and get over it!
 
2012-06-11 04:31:43 PM

zzrhardy: Max Awesome: Dinjiin: When dealing with a major medical issue, always remember to get a second opinion draw on your body in permanent marker: "Cut Here."

and "Don't Cut Here"... and "Don't Cut Here"... and "Don't Cut Here"... and "Don't Cut Here"...

When I had my knee op in a military hospital I wrote "not this one stupid" on my good knee with a niko pen just before I was prepped. After the op, all the nurses were giggling for the best part of the day and I was thinking "it wasn't that funny"...

...but then I broke the rules and stumbled down to the bathroom to take a piss (the bottles were too small and hanging on midstream whilst they got another one sucked) and noticed in the mirror they had written "small dick" on my forehead.

Lesson learned, never screw with the people who have access to you when your knocked out, especially if they aren't civvy.


My mother wrote "WRONG KNEE - DO NOT TOUCH" on hers, but being a civillian facility, nobody farked with her.

She was a nurse, formerly in OR, and felt it necessary to do so, if that says anything.
 
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