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(USA Today)   Man outraged that he didn't read his contract when booking a hotel through Hotwire, but clearly it is all Hotwire's fault   (travel.usatoday.com) divider line 53
    More: Dumbass, Orbitz, Travelocity, Consumers Union, resort fees, Expedia, fitness centers, Las Vegas  
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4791 clicks; posted to Business » on 30 May 2012 at 11:28 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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vpb [TotalFark]
2012-05-30 10:05:03 AM  
Yes, it's not like Hotwire hires lawyers to write contracts in incomprehensible legalese or anything.
 
2012-05-30 10:23:23 AM  
Sounds like bullshiat. If a fee that is made up by the seller is not voluntary, it should be included in the price. I can get on a plane without any bags and fly somewhere. (In fact, it's coming close to being cheaper, more private, and more reliable to fedex what I want to my destination than bringing it as check-in luggage.) The "fees" they tack on are fees that the airline doesn't control.

So I blame the Hotel for being the misleading farkwads here.
 
2012-05-30 10:24:47 AM  
It's always big businesses fault. We should tax them more as a punishment
 
2012-05-30 11:12:24 AM  

cman: It's always big businesses fault. We should tax them more as a punishment


No, but the total price for things (including taxes and all fees) should be clearly displayed before someone clicks 'purchase.' Isn't is exploitative to sell someone a product at an agreed upon price and then tack a mandatory fee on top of that? Isn't that the exact kind of thing that a responsible government should be regulating?
 
2012-05-30 11:42:44 AM  

Ricardo Klement: Sounds like bullshiat. If a fee that is made up by the seller is not voluntary, it should be included in the price. I can get on a plane without any bags and fly somewhere. (In fact, it's coming close to being cheaper, more private, and more reliable to fedex what I want to my destination than bringing it as check-in luggage.) The "fees" they tack on are fees that the airline doesn't control.

So I blame the Hotel for being the misleading farkwads here.


Some fees, yes, other fees are purely to reduce the advertised ticket price and certainly not required by a 3rd party.
 
2012-05-30 11:46:07 AM  

Ricardo Klement: So I blame the Hotel for being the misleading farkwads here.


The women is an idiot for blindly booking a hotel without know what the hotel is and actually believing it will be a good deal.

/its pretty clear you haven't been in a hotel for at least 5 years - resort fees are standard fare these days
 
2012-05-30 11:48:14 AM  
This is why I only stay in shiatholes. shiatholes are always up front about their price.

Non-shiatholes tend to advertise a relatively competitive rate and charge extra for parking, internet and whatever else they can make up. At least the shiatholes are honest.
 
2012-05-30 11:49:08 AM  

gingerjet: Ricardo Klement: So I blame the Hotel for being the misleading farkwads here.

The women is an idiot for blindly booking a hotel without know what the hotel is and actually believing it will be a good deal.

/its pretty clear you haven't been in a hotel for at least 5 years - resort fees are standard fare these days


I've never met a woman named Timothy.
 
2012-05-30 11:51:40 AM  
Replace "hotel" with "airline" and "resort" with "baggage". Exactly the same story.
 
2012-05-30 11:55:19 AM  

gingerjet: Ricardo Klement: So I blame the Hotel for being the misleading farkwads here.

The women is an idiot for blindly booking a hotel without know what the hotel is and actually believing it will be a good deal.

/its pretty clear you haven't been in a hotel for at least 5 years - resort fees are standard fare these days


Depends on the hotels you normally use.

I've not paid a resort fee yet, but I've been in hotels several times/year for the past few years. I've just stayed at places that didn't have them- mostly two star places like Hampton Inn and some Disney resorts. None of those have fees; I can believe that the person in TFA didn't think to ask about them.

You can get some decent deals when booking blindly like that, but you do have to expect to get screwed at some point- either crappy location, hidden fees, or some other way. I don't ever book airfare that way because I don't want to leave at 4am to have a 12 hour layover that's 400 miles away in the wrong direction only to reach my destination at 1:30am the next day. If I'm picky about the hotel, I don't book those blindly either.

It just depends on how one chooses to travel. And I do consider "mandatory fees" as needing to be included in the room rate; to do otherwise is just flat out deceptive. They might as well give you a room rate of $20/night and then have "mandatory bed fee" of $70/night, "mandatory cleaning fee" of another $30, and so on. The only difference is the actual dollar amount-
 
2012-05-30 11:55:33 AM  
The guy is getting a month in Vegas for $1200, and he's complaining?
 
2012-05-30 11:55:57 AM  
I used to work in a budget hotel about five or ten years back, and at least a couple of times a week a guest would scream their head off at me because their room didn't have cable/wifi/widescreen TV or something else that wasn't advertised but they felt they deserved. It was just at around the time internet reviews were becoming a "thing" so management told us to apologize profusely and offer a room upgrade, no matter how petty the complaint or douchey the guest. Nothing sucked more than spending half an hour grovelling to some entitled asshole octogenarian who booked a $49 dollar room and was furious that it didn't include a full breakfast.

/yeah yeah, csb
 
2012-05-30 11:57:47 AM  
So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?

Tip: Even though they say they cannot refund money, if you ask "who do I need to talk to to get this resolved" enough times, it can be fixed.
 
2012-05-30 12:04:15 PM  

moothemagiccow: gingerjet: Ricardo Klement: So I blame the Hotel for being the misleading farkwads here.

The women is an idiot for blindly booking a hotel without know what the hotel is and actually believing it will be a good deal.

/its pretty clear you haven't been in a hotel for at least 5 years - resort fees are standard fare these days

I've never met a woman named Timothy.


Maybe she's the "husband" in the relationship? In lesbian couples there is always the hot one and the one that looks like the hot one's mom or dad.
 
2012-05-30 12:04:52 PM  

gingerjet: Ricardo Klement: So I blame the Hotel for being the misleading farkwads here.

The women is an idiot for blindly booking a hotel without know what the hotel is and actually believing it will be a good deal.

/its pretty clear you haven't been in a hotel for at least 5 years - resort fees are standard fare these days


I just haven't had to PAY for one that did it.
 
2012-05-30 12:14:37 PM  

Guelph35: Replace "hotel" with "airline" and "resort" with "baggage". Exactly the same story.


Except that you can make a legitimate argument that baggage fees are not mandatory and are an extra purchase. When purchasing a hotel through Hotwire, as I've done before, you agree to pay a fixed upfront rate for an unknown hotel. It's supposed to be that price. I would be mad, too, if they said it would be another $20 a night. I've booked through Hotwire at least 10 times and never had that happen, incidentally.

Plus, it's well understood at this point that every major airline charges for baggage. The vast majority of hotels do not have extra resort fees, although I understand that this was in Vegas.
 
2012-05-30 12:15:56 PM  

Gunther: I used to work in a budget hotel about five or ten years back, and at least a couple of times a week a guest would scream their head off at me because their room didn't have cable/wifi/widescreen TV or something else that wasn't advertised but they felt they deserved. It was just at around the time internet reviews were becoming a "thing" so management told us to apologize profusely and offer a room upgrade, no matter how petty the complaint or douchey the guest. Nothing sucked more than spending half an hour grovelling to some entitled asshole octogenarian who booked a $49 dollar room and was furious that it didn't include a full breakfast.

/yeah yeah, csb


Terry Pratchett once noted that the world didn't belong to the people who saw the glass half full. Nor those who saw the glass half empty. Instead it belongs to those who say, "What's up with this glass? Excuse me? Excuse me? This is my glass? I don't think so. My glass was full! And it was a bigger glass!"
 
2012-05-30 12:16:13 PM  

Marley'sGirl: So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?

Tip: Even though they say they cannot refund money, if you ask "who do I need to talk to to get this resolved" enough times, it can be fixed.


Tip 2: They do have refund clauses in their terms and conditions. Specifically, in the event that the "class" of hotel you booked is mis-represented. Mrs. SpectreJCB and I had booked a hotel in London through Hotwire about 4 months before our trip. In the time leading up to the trip, reviews on Tripadvisor had indicated the hotel we had booked was quite bad (bedbugs, etc). An email to Hotwire showing our evidence of the star rating being misrepresented led to them calling us, trying to assist in rebooking another hotel, and then refunding our credit card when they were unable to find one in the price range originally booked. It was surprisingly painless, and they were apologetic and courteous all the way through.

/csb
 
2012-05-30 12:17:13 PM  

gingerjet: Ricardo Klement: So I blame the Hotel for being the misleading farkwads here.

The women is an idiot for blindly booking a hotel without know what the hotel is and actually believing it will be a good deal.

/its pretty clear you haven't been in a hotel for at least 5 years - resort fees are standard fare these days


It's pretty obvious you didn't read TFA. Not many articles use masculine pronouns for women.

/just checked my last 4 hotel receipts for work
//none of them included a resort fee
 
2012-05-30 12:25:29 PM  

hp6sa: The guy is getting a month in Vegas for $1200, and he's complaining?


This
 
2012-05-30 12:25:33 PM  

Ricardo Klement: I can get on a plane without any bags and fly somewhere.


Dont' do that too much...they'll start charging people fees if you don't bring bags with that they can charge you for.
 
2012-05-30 12:28:17 PM  

vpb: Yes, it's not like Hotwire hires lawyers to write contracts in incomprehensible legalese or anything.


It's this guy's fault for signing on the dotted line. Don't understand it? Don't sign it.

/farking contracts, how do they work?
 
2012-05-30 12:32:37 PM  
Oil change: $19.99

/plus $3.00 disposal fee
 
2012-05-30 12:39:13 PM  

moothemagiccow: This is why I only stay in shiatholes. shiatholes are always up front about their price.

Non-shiatholes tend to advertise a relatively competitive rate and charge extra for parking, internet and whatever else they can make up. At least the shiatholes are honest.


The hotel industry is weird:

"2 star" Hotels I've stayed at typically include free wi-fi, a decent selection of cable channels and , more often than not, free hot breakfast for around $50/night

The one time I booked a "4 1/2 star hotel" to treat the wife, we found that the internet was extra, the TV only got two channels that you didn;t have to pay for, the fitness center and pool were an extra charge, as was asking for more towels or pillows and the hotel resturant was overpriced crap. and it was $90/night, down from the usual $180/night rate on its website.

The only reason I can think of to stay in such hotels is if the company is paying for it, and you somehow think it will impress a client.
 
2012-05-30 12:52:47 PM  

ihatedumbpeople: Ricardo Klement: I can get on a plane without any bags and fly somewhere.

Dont' do that too much...they'll start charging people fees if you don't bring bags with that they can charge you for.


Ah yes, like when banks started charging a fee for using the ATM (even though they were marketed as a way to save the bank money by having a machine do mundane tasks) and then certain banks started charging a fee to do transactions through a teller. So basically the only fee-free way you could interact with said banks was by phone, which basically meant you could transfer funds between accounts for free.
 
2012-05-30 01:08:05 PM  

Magorn: "2 star" Hotels I've stayed at typically include free wi-fi, a decent selection of cable channels and , more often than not, free hot breakfast for around $50/night


$50/night? Friggin' where?

Most of the two stars I have used are in the $80-100/night range (depending on location), and it doesn't really matter how they're booked. They're that price through their own website and through the travel sites.

While you can indeed pull down the four star hotels for about that same price through the travel sites (not always, but possible), you're spot on about the amenity difference.

I'd rather stay in a Hampton or Fairfield Inn for $100 and get free breakfast, wifi, parking, etc. than pay $110 for a Conrad or full line Marriott and then get dinged $20/day for parking and get no breakfast or wifi. 'Tis quite annoying.
 
2012-05-30 01:13:40 PM  
Hotwire blows. Their small print is like the iTunes EULA and screws the consumer.
 
2012-05-30 01:24:13 PM  
Needs more government regulation.

Also, no I am not kidding. Because we had all those hidden cost for flights and some cheap airlines advertised with only the costs of the flights and not the total prices, we got that regulated. "Flights for as low as 50 bucks". Then add on starting and landing fees, fuel charges, taxes and fark knows what else.

Now when I book a flight, the final costs are displayed up front. And I'd wan't that for hotel bookings too without having to read 5 pages of legalese.
 
2012-05-30 01:25:21 PM  

Marley'sGirl: So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?

Tip: Even though they say they cannot refund money, if you ask "who do I need to talk to to get this resolved" enough times, it can be fixed.


I don't know about their car rentals, but I did have an absolutely horrible hotel experience with them:

The fiance and I were taking a trip to Cincy last year, and rather than book a hotel directly, we decided to go through Hotwire, just to test it out. I went through all the steps of picking out where we wanted to stay, down to selecting "Downtown Cincinnati". Only after my order processed did I find out that my hotel was actually a Holiday Inn that was ~15 miles outside the actual city limits, and let alone wasn't anywhere close to being "downtown". It literally took me 3 hours on the phone, going up the foodchain at hotwire, before they finally agreed to cancel the charge on my card. The conversations all went like this:

Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.
Me: That's all well and good, but when I choose "downtown Cincinnati," I expect to at least be near the city.
Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.
Me: Right, I get that, and that's great, but you told me I was buying one thing, and then after I gave you my money you said I had actually purchased another thing. You don't see how that's a problem?
Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.

Like I said, they did finally relent, but, again, only after a couple hours on the phone, and only then, I suspect, because they were as tired of talking to me as I to them.

I've heard similar stories from many other people regarding Hotwire (again, this is only the hotel side, but I don't see how their car business could be remarkably better), and will never, ever use them again.
 
2012-05-30 01:34:14 PM  
Usually the total with the fees is after you select the hotel, but before you click "purchase".
 
2012-05-30 01:34:34 PM  

Marley'sGirl: So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?


Does that "at the airport" mean 30 minute shuttle ride or 2 minute walk? If the airport has both options depending on company, expect the former over the latter.
 
2012-05-30 02:05:55 PM  

CalvinMorallis: Marley'sGirl: So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?

Tip: Even though they say they cannot refund money, if you ask "who do I need to talk to to get this resolved" enough times, it can be fixed.

I don't know about their car rentals, but I did have an absolutely horrible hotel experience with them:

The fiance and I were taking a trip to Cincy last year, and rather than book a hotel directly, we decided to go through Hotwire, just to test it out. I went through all the steps of picking out where we wanted to stay, down to selecting "Downtown Cincinnati". Only after my order processed did I find out that my hotel was actually a Holiday Inn that was ~15 miles outside the actual city limits, and let alone wasn't anywhere close to being "downtown". It literally took me 3 hours on the phone, going up the foodchain at hotwire, before they finally agreed to cancel the charge on my card. The conversations all went like this:

Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.
Me: That's all well and good, but when I choose "downtown Cincinnati," I expect to at least be near the city.
Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.
Me: Right, I get that, and that's great, but you told me I was buying one thing, and then after I gave you my money you said I had actually purchased another thing. You don't see how that's a problem?
Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have ...


They've been getting better on a city by city basis. Indianapolis, for example, has had "zones" for a few years now, and when you book in that zone, you GET that zone (airport, downtown, suburb, etc.). Milwaukee, until about a year or so ago, was one or two zones for the entire metro area, so you couldn't get all that specific, but looking again, I see it's divided up into much more sane areas now. I can only assume they're doing similar things across the country.
 
2012-05-30 02:21:11 PM  

Magorn: moothemagiccow: This is why I only stay in shiatholes. shiatholes are always up front about their price.

Non-shiatholes tend to advertise a relatively competitive rate and charge extra for parking, internet and whatever else they can make up. At least the shiatholes are honest.

The hotel industry is weird:

"2 star" Hotels I've stayed at typically include free wi-fi, a decent selection of cable channels and , more often than not, free hot breakfast for around $50/night

The one time I booked a "4 1/2 star hotel" to treat the wife, we found that the internet was extra, the TV only got two channels that you didn;t have to pay for, the fitness center and pool were an extra charge, as was asking for more towels or pillows and the hotel resturant was overpriced crap. and it was $90/night, down from the usual $180/night rate on its website.

The only reason I can think of to stay in such hotels is if the company is paying for it, and you somehow think it will impress a client.


Hotels which cater to leisure and "regular Joe" business travelers know their customers differentiate on price and want extras, so the value of saying "free WiFi" is more than the $10/night or whatever they'd get otherwise. Expensive hotels charge for internet access simply because they can. If you can afford to spend $300 per night, a $10 internet or fitness center charge isn't going to factor into your decision because the money doesn't matter and/or you made the decision to stay there based on something else.

I don't much mind being charged; it's worth $10 to be able to work from the hotel or whatever. And I can see why places in Latin America and Asia charge, as internet connectivity can be quite expensive. The part that drives me nuts is paying a premium for internet access using LAN infrastructure that was installed in 1993 and had been kluged together since, so I have to connect to a hard-wired cable only 8 inches long and with a jack whose tab broke off nine years ago so it's always trying to fall out. Or it's some crappy WiFi where there is only one WAP down in a closet on the 3rd floor and anyone above the 5th floor has to hold their laptop and stand in a corner behind the door in order to get any signal. When I get a better internet connection on my phone, something is wrong and they really shouldn't be charging for that.
 
2012-05-30 02:44:25 PM  

Tobin_Lam: In lesbian couples there is always the hot one and the one that looks like the hot one's mom or dad.


You're half right.
 
2012-05-30 02:56:31 PM  

Marley'sGirl: So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?


Make sure when you book it, you put in the information of the person actually picking up the car at the airport, and be damn sure that you don't need to make any changes. If, for some reason plans change and the person who's on the car reservation can't go, then nobody will do anything to help. Not even if the only change requested is the first name on the reservation. My parents paid for two rental cars last year because my mom had to stay home at the last minute and neither Priceline nor the car company would change the reservation to my dad's name, or let him pick up the car without her.
 
2012-05-30 03:10:20 PM  
Or just AirBNB it.
 
2012-05-30 03:21:14 PM  

CalvinMorallis: Marley'sGirl: So, I'm thinking of booking a rental car through Hotwire - All the options are at the airport, so I really don't care which company I go through, but I've had issues with other travel sites in the past. Is there anything to be cautious about with car rentals through that site?

Tip: Even though they say they cannot refund money, if you ask "who do I need to talk to to get this resolved" enough times, it can be fixed.

I don't know about their car rentals, but I did have an absolutely horrible hotel experience with them:

The fiance and I were taking a trip to Cincy last year, and rather than book a hotel directly, we decided to go through Hotwire, just to test it out. I went through all the steps of picking out where we wanted to stay, down to selecting "Downtown Cincinnati". Only after my order processed did I find out that my hotel was actually a Holiday Inn that was ~15 miles outside the actual city limits, and let alone wasn't anywhere close to being "downtown". It literally took me 3 hours on the phone, going up the foodchain at hotwire, before they finally agreed to cancel the charge on my card. The conversations all went like this:

Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.
Me: That's all well and good, but when I choose "downtown Cincinnati," I expect to at least be near the city.
Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have a strict no refund policy, so as to keep our rates low for all our customers.
Me: Right, I get that, and that's great, but you told me I was buying one thing, and then after I gave you my money you said I had actually purchased another thing. You don't see how that's a problem?
Hotwire: Sir, it clearly states on our website that we achieve our great rates by blah-blah-blah...therefore, we have ...


I had a similar thing happen with Priceline on a last-minute trip to Chicago. Wanted downtown, got something honestly 6 HOURS away! I called immediately and got the line about it being less than 72 hours, so too late to cancel and that they couldn't contact the hotel, blah, blah, blah. After arguing for 30 minutes to a few different people, they finally said said hold on and acted like they were calling the hotel and within 3 minutes it was fixed.

I'm going to book directly with the rental company because there is a chance things will change, and frankly I don't want to give my business to a company who makes money off of cheating people. If I don't take the room/car it just gets rented to someone else, so they don't lose anything.
 
2012-05-30 03:42:03 PM  

Marley'sGirl: I had a similar thing happen with Priceline on a last-minute trip to Chicago. Wanted downtown, got something honestly 6 HOURS away! I called immediately and got the line about it being less than 72 hours, so too late to cancel and that they couldn't contact the hotel, blah, blah, blah. After arguing for 30 minutes to a few different people, they finally said said hold on and acted like they were calling the hotel and within 3 minutes it was fixed.

I'm going to book directly with the rental company because there is a chance things will change, and frankly I don't want to give my business to a company who makes money off of cheating people. If I don't take the room/car it just gets rented to someone else, so they don't lose anything.



You know. we booked through supposed value companies like Hotels.com and Priceline every time we went on a trip, for a long time. Then, on a lark, I kind of said, "Hey, maybe I should call this hotel directly before trying to book through Hotels.com". Lo-and-behold, going through the hotel directly gave me a lower rate. Since then, I'll start trip planning by going through an aggregate site, but almost always end up dealing with the hotels directly. It always seems to be cheaper.
 
2012-05-30 04:23:48 PM  
If you dont know how to read the terms and conditions, then use a non-internet travel agent.
Hell, use one anyway. Chances are they know someone at one of the hotels that can do something special for you.
 
2012-05-30 04:59:02 PM  
Third party reservations are the bottom of the barrel.
Spend a few minutes and deal with the hotel directly.

Don't do a Shatner impression at the front desk either. Dickhead charge will be applied.
 
2012-05-30 05:01:03 PM  

hp6sa: The guy is getting a month in Vegas for $1200, and he's complaining?


Yeah. That's less than half my mortgage. At that rate, I'd be better off just moving into the hotel.
 
2012-05-30 05:13:42 PM  
Problem: People can compare everyone's prices easily on the internet and choose the cheapest option..

Solution: Everyone tacks on hidden fees to increase the prices above list so they show as lowest on website comparisons without being so.

Just the Free Market at work baby. Love it or Leave it.
 
2012-05-30 05:29:55 PM  
One thing to consider on Hotwire's side of the argument

The Hotels don't let Hotwire collect the "Resort Fee". They collect the resort fee's in person when you show up at the hotel.

They don't let the travel companies collect the resort fee. Why? Any money collected by the travel companies gets commissions. Hotel saves themselves some commissions by charging these fees directly.

So when you hit the purchase button on Hotwire's site, you are seeing the total that Hotwire is going to collect from you.

I think the whole thing sucks, which is why I look for hotels in Vegas without resort fees. There has to be a solution. A couple of the other travel companies do a better job of showing you what the total room is going to cost with fees per night. Helps with the comparison shopping. But when you go to pay them, they only charge for the room.
 
2012-05-30 06:19:35 PM  

weiserfireman: One thing to consider on Hotwire's side of the argument

The Hotels don't let Hotwire collect the "Resort Fee". They collect the resort fee's in person when you show up at the hotel.

They don't let the travel companies collect the resort fee. Why? Any money collected by the travel companies gets commissions. Hotel saves themselves some commissions by charging these fees directly.

So when you hit the purchase button on Hotwire's site, you are seeing the total that Hotwire is going to collect from you.

I think the whole thing sucks, which is why I look for hotels in Vegas without resort fees. There has to be a solution. A couple of the other travel companies do a better job of showing you what the total room is going to cost with fees per night. Helps with the comparison shopping. But when you go to pay them, they only charge for the room.


Fees are not taxed either.
 
2012-05-30 07:11:36 PM  

HempHead: Fees are not taxed either.


I don't think that's always the case. TFA says that in this particular case, taxes were charged on the resort fee.
 
2012-05-30 07:48:53 PM  

chechcal: HempHead: Fees are not taxed either.

I don't think that's always the case. TFA says that in this particular case, taxes were charged on the resort fee.


Then its really not a fee, its part of the room rate.

I remember about 10 years ago when Enron was screwing California, Embassy Suites by LAX charged me a "$10 energy fee".
 
2012-05-30 08:27:58 PM  
There are only a few hotels in Las Vegas that don't charge a resort fee and if they don't charge it, the prices are much higher for the rooms. Next time he goes to Las Vegas he should research a little. Fees are usually between 12-24 range per night per day for a room.

I did my homework and wasn't surprised when they asked me if I was aware of the fee. All, respectable, travel agencies will show or tell you about the resort fee if you ask or look at what's included when renting a room.
 
2012-05-30 08:54:30 PM  

Hydra: vpb: Yes, it's not like Hotwire hires lawyers to write contracts in incomprehensible legalese or anything.

It's this guy's fault for signing on the dotted line. Don't understand it? Don't sign it.

/farking contracts, how do they work?


So, most people should never sign anything?

Seriously, modern contracts/terms of service are nigh incomprehensible to non-attorneys. If you understand those documents without some level of specialized legal education, you're probably bullshiatting.

The vast majority of people click on them assuming they are more-or-less fair, reasonable, or at least if they were ridiculously unfair that they'd hear something about it via media outrage.

Come down off that legal high horse and realize that the incomprehensible legalese of terms of service, credit card agreements, EULA's and other modern day "contracts" aren't negotiated and there is no way to argue or even discuss the meaning of the contract with the other party and are typically written in language so esoteric that the average customer, or even most above-average customers, have no real ability to understand it.
 
2012-05-30 09:49:33 PM  

hp6sa: The guy is getting a month in Vegas for $1200, and he's complaining?


Farking, THIS. Actually he was complaining that he couldn't get it for $800. Is he retarded or something? $1200 is already a rock bottom price for a month stay in a major metropolitan area. If someone offered me $800 for a hotel or a fully furnished apartment for a month I'd expect to wake up in a bathtub full of ice, missing my kidneys.

Unexpected fees or not, that guy's a dumbass.
 
2012-05-30 10:47:21 PM  

landmantx: Problem: People can compare everyone's prices easily on the internet and choose the cheapest option..

Solution: Everyone tacks on hidden fees to increase the prices above list so they show as lowest on website comparisons without being so.

Just the Free Market at work baby. Love it or Leave it.


That's the problem with expedia et al. The problem with hotwire is they don't tell you anything about what you're getting, charge you upfront with no refund and stick you with fees upon checking in.
 
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