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(SacBee)   Yelpers to restaurateurs: If you give me a gift card, a free meal, or window seating, I won't give you a bad review. Capisce?   (sacbee.com) divider line 79
    More: Obvious, Yelp, review site, restaurants, meals, extortion  
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3104 clicks; posted to Business » on 27 May 2012 at 4:09 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-27 02:08:11 PM  
Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.
 
2012-05-27 02:23:44 PM  
I find I can't put much stock in Yelp. Generally, they pan my favorite local places (Flying Fish Sushi - TOOK TOO LONG! And the atmosphere SUCKS! It's a take-out Bento place, asshole. If you order a huge sushi order, and don't call it in first, yes - it takes time to make. The food is good.). Or, they love, Love, LOVE the worst places around (OMG Joeseppi's is Da BOMB!
 
2012-05-27 02:24:32 PM  
When any forum starts to resemble YouTube comments, you can safely abandon it. The more common Yelp gets, I think the worse it's going to get. I don't need reviews from 12-year olds with atrocious spelling and grammar complaining that their Dino Bites chicken nuggets were too soggy.
 
2012-05-27 02:31:38 PM  
Meh, people like to biatch too much and sites like yelp enable such people.
 
2012-05-27 02:32:00 PM  

Shostie: Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.


I do the same with book reviews where they b*tch about Amazon's Kindle pricing. How is that relevant to the book you allegedly just read?
 
2012-05-27 03:13:59 PM  
I review restaurants sometimes.

I'm always really polite when i'm getting crappy food. I even leave a tip.

and then i tell the world exactly what was wrong with the food.
 
2012-05-27 03:18:40 PM  

ToxicMunkee: Shostie: Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.

I do the same with book reviews where they b*tch about Amazon's Kindle pricing. How is that relevant to the book you allegedly just read?


Also on Metacritic for game reviews, I saw no fewer than 20 bad user reviews for Dragon Age 2 BEFORE the game came out.
 
2012-05-27 04:13:25 PM  

RedPhoenix122: ToxicMunkee: Shostie: Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.

I do the same with book reviews where they b*tch about Amazon's Kindle pricing. How is that relevant to the book you allegedly just read?

Also on Metacritic for game reviews, I saw no fewer than 20 bad user reviews for Dragon Age 2 BEFORE the game came out.


To be fair, it was a bad game.
 
2012-05-27 04:17:31 PM  
images.auctionworks.com

/That said, cool pub poster!
 
2012-05-27 04:25:18 PM  

ecmoRandomNumbers: When any forum starts to resemble YouTube comments, you can safely abandon it. The more common Yelp gets, I think the worse it's going to get. I don't need reviews from 12-year olds with atrocious spelling and grammar complaining that their Dino Bites chicken nuggets were too soggy.


And yet you still continue to post on Fark.
 
2012-05-27 04:30:41 PM  
www.lawrencetierney.com

Catfish?

/hot
 
2012-05-27 04:36:44 PM  
Yelp to restaurateurs:

Did you know we have an advertising program where negative reviews are "hidden" and most people don't bother to click through to see the "hidden" reviews?
 
2012-05-27 04:37:48 PM  
I don't trust Yelp anymore. I left a less than glowing review there for a local restaurant. They were slow, they couldn't get the orders right (two wrong sides and toppings on a table of four), and they sent me home with the wrong leftover box (as in, not even the food that belonged to anyone at our table).

Yelp simply deleted it. Not just "not published it", but completely deleted it, so I can't even see it for myself when I log into my account.

Ever since then, I don't even check Yelp ratings anymore. I still read some individual reviews, from people whose judgement I've come to trust, but I completely ignore the ratings, as there is no way to tell what Yelp deleted, and what the effect would have been.
 
2012-05-27 04:48:55 PM  
I 10 starred The Dark Knight Returns 3 months ago so I'm getting a kick out of these replies.
 
2012-05-27 04:49:59 PM  
Once Yelp became more prevalent it meant that the ratio of idiots grew markedly. One reason not to use them.

Hard to check the validity of the comments (and several cases where competitors were libeling reputable businesses using the tool). Strike two.

Yelp has been hiding negative reviews for some time for folks who are willing to pay sponsorship fees... that's three, you're out!
 
2012-05-27 04:59:32 PM  
What about urbanspoon or another review site-they any good? As in: not touched by the masses yet, or is urbanspoon hipsterfied?
 
2012-05-27 05:10:20 PM  

Temescal: I don't trust Yelp anymore. I left a less than glowing review there for a local restaurant. They were slow, they couldn't get the orders right (two wrong sides and toppings on a table of four), and they sent me home with the wrong leftover box (as in, not even the food that belonged to anyone at our table).

Yelp simply deleted it. Not just "not published it", but completely deleted it, so I can't even see it for myself when I log into my account.

Ever since then, I don't even check Yelp ratings anymore. I still read some individual reviews, from people whose judgement I've come to trust, but I completely ignore the ratings, as there is no way to tell what Yelp deleted, and what the effect would have been.


Ding! You went to a place that advertises with them.

But, if you don't...

That said, Lenzi is freaking nuts.
 
2012-05-27 05:15:36 PM  

Benevolent Misanthrope: I find I can't put much stock in Yelp. Generally, they pan my favorite local places (Flying Fish Sushi - TOOK TOO LONG! And the atmosphere SUCKS! It's a take-out Bento place, asshole. If you order a huge sushi order, and don't call it in first, yes - it takes time to make. The food is good.). Or, they love, Love, LOVE the worst places around (OMG Joeseppi's is Da BOMB!


People used to be able to put stock into Yelp until Yelp got too big for its britches and stuff like this starts happening. Now it's all about making deals with Yelp or customers or paying money to have reviews removed, etc instead of it being a website with actual customer reviews.

/Ha, actual online customer reviews, that's a good one
 
2012-05-27 05:15:37 PM  

Temescal: I don't trust Yelp anymore. I left a less than glowing review there for a local restaurant. They were slow, they couldn't get the orders right (two wrong sides and toppings on a table of four), and they sent me home with the wrong leftover box (as in, not even the food that belonged to anyone at our table).


Last night I went to a newish popular restaurant for dinner - while waiting for my bf in the lobby - some idiot with his girl walked in with no reservation and demanded to be seated at one of the tables set aside for walkins. When the polite, patient hostess explained that all tables where full and the wait would be one to two hours - the guy stormed out. I guarantee you that asshole spent the next two hours writing a three page essay on yelp on why he was treated poorly and the restaurant is shiat.

/had an excellent time, the food was excellent, and our waitress even comped a free shot of bourbon when one of our orders was put in incorrectly
//not posting a review on yelp
 
2012-05-27 05:17:11 PM  
Used to date a girl who was part of the Yelp crowd up here in Boston. She would go to "tastings" at restaurants where the food was completely free, and then magically the next day, there would be a slew of 5 star reviews for the place.

She kept a little card in her wallet that she would pull out like a PBA card. I felt so skeezy whenever she did that.

The fact she did stuff like that should have been my first warning sign to get the hell out of dodge.
 
2012-05-27 05:17:25 PM  

carnifex2005: RedPhoenix122: ToxicMunkee: Shostie: Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.

I do the same with book reviews where they b*tch about Amazon's Kindle pricing. How is that relevant to the book you allegedly just read?

Also on Metacritic for game reviews, I saw no fewer than 20 bad user reviews for Dragon Age 2 BEFORE the game came out.

To be fair, it was a bad game.


Bad reviews have also been placed for diablo 3, mass effect 3, and a lot of other games based on nothing more than protest from people who never played the games.
 
2012-05-27 05:21:48 PM  

RedPhoenix122: carnifex2005: RedPhoenix122: ToxicMunkee: Shostie: Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.

I do the same with book reviews where they b*tch about Amazon's Kindle pricing. How is that relevant to the book you allegedly just read?

Also on Metacritic for game reviews, I saw no fewer than 20 bad user reviews for Dragon Age 2 BEFORE the game came out.

To be fair, it was a bad game.

Bad reviews have also been placed for diablo 3, mass effect 3, and a lot of other games based on nothing more than protest from people who never played the games.


I think those complaints about Diablo 3 were from people who COULDN'T play the game...
 
2012-05-27 05:36:35 PM  

SharkTrager: Yelp to restaurateurs:

Did you know we have an advertising program where negative reviews are "hidden" and most people don't bother to click through to see the "hidden" reviews?


I went to Jillian's in Boston on a Tuesday afternoon with the place not even 10% full, and the bartender was already in the weeds with the few customers she had. I wrote a Yelp review about the bad service, and Yelp promptly moved it to the filtered comment section. The reason they gave was I was purposely trying to hurt the business. Hurt the business? The bartender was bad, and judging by the reviews that Yelp actually left in the comment section, the bad service isn't unusual.
 
2012-05-27 05:40:38 PM  
I travel a lot for work so eat out a ton.

I don't bother with negative reviews, life is too short. If I like a place, I leave a nice review on Urbanspoon.
 
2012-05-27 05:49:55 PM  

SharkTrager: Temescal: I don't trust Yelp anymore. I left a less than glowing review there for a local restaurant. They were slow, they couldn't get the orders right (two wrong sides and toppings on a table of four), and they sent me home with the wrong leftover box (as in, not even the food that belonged to anyone at our table).

Yelp simply deleted it. Not just "not published it", but completely deleted it, so I can't even see it for myself when I log into my account.

Ever since then, I don't even check Yelp ratings anymore. I still read some individual reviews, from people whose judgement I've come to trust, but I completely ignore the ratings, as there is no way to tell what Yelp deleted, and what the effect would have been.

Ding! You went to a place that advertises with them.

But, if you don't...

That said, Lenzi is freaking nuts.


So much this. I was out of town on business and went to an "authentic" Chinese place that had page after page of glowing Yelp reviews. I lived there for a time, and the smallish city I live in has zero authentic places, so I was looking forward to it. On the way in I noticed the Yelp sticker on the door. My food came and it was marginally better than a crappy takeout place and about as authentic.

I left a level headed two-star review on Yelp (the service was okay, the food just sucked) that lo and behold immediately disappeared into the void, never to be seen on Yelp again. Meanwhile the 5-star rave reviews continue to pile in. After I realized that advertisers get special treatment, I was done with Yelp as a reliable source of info.
 
2012-05-27 05:56:56 PM  

RedPhoenix122: Bad reviews have also been placed for diablo 3...from people who never played the games.


I'm sure the majority of them actually wanted to play but couldn't.
 
2012-05-27 05:57:30 PM  

skinink: SharkTrager: Yelp to restaurateurs:

Did you know we have an advertising program where negative reviews are "hidden" and most people don't bother to click through to see the "hidden" reviews?

I went to Jillian's in Boston on a Tuesday afternoon with the place not even 10% full, and the bartender was already in the weeds with the few customers she had. I wrote a Yelp review about the bad service, and Yelp promptly moved it to the filtered comment section. The reason they gave was I was purposely trying to hurt the business. Hurt the business? The bartender was bad, and judging by the reviews that Yelp actually left in the comment section, the bad service isn't unusual.


You may have had a bad bartender, but it's common for bars restaurants to have fewer employees than necessary to serve all the seats during non-peak times.
 
2012-05-27 06:11:24 PM  

12349876: skinink: SharkTrager: Yelp to restaurateurs:

Did you know we have an advertising program where negative reviews are "hidden" and most people don't bother to click through to see the "hidden" reviews?

I went to Jillian's in Boston on a Tuesday afternoon with the place not even 10% full, and the bartender was already in the weeds with the few customers she had. I wrote a Yelp review about the bad service, and Yelp promptly moved it to the filtered comment section. The reason they gave was I was purposely trying to hurt the business. Hurt the business? The bartender was bad, and judging by the reviews that Yelp actually left in the comment section, the bad service isn't unusual.

You may have had a bad bartender, but it's common for bars restaurants to have fewer employees than necessary to serve all the seats during non-peak times.


Yea, I understand, I worked for restaurants before. Even people who never worked for restaurants would probably have guessed you don't fully staff...oh why bother. So even though you weren't there you want to make excuses for the place? Here's the Yelp page for the place. It has some serious issues but because there really aren't any pool halls/bowling places in Boston they have it good. And if you go to the filtered reviews on the bottom, you'll see others complain about the bad service.
 
2012-05-27 06:17:18 PM  

tomcatadam: RedPhoenix122: Bad reviews have also been placed for diablo 3...from people who never played the games.

I'm sure the majority of them actually wanted to play but couldn't.


Agreed in part, but many of those reviews were before the game came out, or from people saying how they wont buy it because they heard things...thats no longer a review, thats whining.
 
2012-05-27 06:42:02 PM  

SpaceBison: ecmoRandomNumbers: When any forum starts to resemble YouTube comments, you can safely abandon it. The more common Yelp gets, I think the worse it's going to get. I don't need reviews from 12-year olds with atrocious spelling and grammar complaining that their Dino Bites chicken nuggets were too soggy.

And yet you still continue to post on Fark.


This place is a gathering of Rhodes Scholars compared to Yahoo! and YouTube.
 
2012-05-27 06:45:44 PM  
I still trust tripadvisor. Does anyone know if they have gone this route?
 
2012-05-27 06:59:38 PM  
Looks liek they shiatcanned my bad review, too. I guess we need a review site for review sites.
 
2012-05-27 07:10:33 PM  
Is it actually working? Like are the restaurants giving free food away for good reviews?
/dnrtfa
 
2012-05-27 07:16:03 PM  
How can you trust any reviews on the internet?
 
2012-05-27 07:20:03 PM  

Happy Hours: How can you trust any reviews on the internet?


How can you trust any public opinion?
 
2012-05-27 07:24:04 PM  

DemoKnite: I still trust tripadvisor. Does anyone know if they have gone this route?


Tripadvisor does allow Hotel managers and the like to respond to comments with a "Thank you for the feedback, we'll try harder" or something like that.

Same problem with the reviewers still apply though. Bad reviews are just as often about inane bullshiat that 95% of people couldn't care less about.
 
2012-05-27 07:30:49 PM  

AcneVulgaris: Looks liek they shiatcanned my bad review, too. I guess we need a review site for review sites.


Google reviews. Tend to be pretty reliable for the places that have any
 
2012-05-27 07:48:07 PM  
dailypicksandflicks.com
 
2012-05-27 08:01:34 PM  
I've always found urban spoon to be fairly reliable. When looking at certian ethnic cuisines it's fairly easy to determine who's good and who's not. Hasn't failed me yet and my most recent quest brought me to a fantastic German resturuant in tampa. Of course if you do the general top 10 for a city it will all be hipster joints that may or may not be all that good.
 
2012-05-27 08:02:23 PM  

Tad_Waxpole: [dailypicksandflicks.com image 500x600]


See, if it was lunch time and I was walking past that I couldn't help myself... I'd have to order one.

Kudos to the owner/manager/staff that did it.
 
2012-05-27 08:03:10 PM  

Tad_Waxpole: [dailypicksandflicks.com image 500x600]


Okay, I'd order that just because of that sign.
 
2012-05-27 08:13:38 PM  

Benevolent Misanthrope: I find I can't put much stock in Yelp.


Never even heard of it.
 
2012-05-27 08:15:58 PM  

12349876: skinink: SharkTrager: Yelp to restaurateurs:

Did you know we have an advertising program where negative reviews are "hidden" and most people don't bother to click through to see the "hidden" reviews?

I went to Jillian's in Boston on a Tuesday afternoon with the place not even 10% full, and the bartender was already in the weeds with the few customers she had. I wrote a Yelp review about the bad service, and Yelp promptly moved it to the filtered comment section. The reason they gave was I was purposely trying to hurt the business. Hurt the business? The bartender was bad, and judging by the reviews that Yelp actually left in the comment section, the bad service isn't unusual.

You may have had a bad bartender, but it's common for bars restaurants to have fewer employees than necessary to serve all the seats during non-peak times.


Or it be because he went to Jillian's. If it weren't for students and tourists that place would be out of business in a month.
 
2012-05-27 08:32:12 PM  

gingerjet: Temescal: I don't trust Yelp anymore. I left a less than glowing review there for a local restaurant. They were slow, they couldn't get the orders right (two wrong sides and toppings on a table of four), and they sent me home with the wrong leftover box (as in, not even the food that belonged to
/had an excellent time, the food was excellent, and our waitress even comped a free shot of bourbon when one of our orders was put in incorrectly
//not posting a review on yelp


I don't trust reviews by average consumers for this reason. When I worked retail I was told that if someone has a great experience, they'll tell one or two friends. If someone has a poor experience, real or more likely imagined, they'll tell EVERYONE.

Some people out there think any perceived slight is like a slap to their momma's face and vengeance must be paid.

/welcometofark.jpg
//I know
 
2012-05-27 08:36:11 PM  
Yelp is going out of its way to piss off someone every day. I wonder how long it will last.
 
2012-05-27 08:45:06 PM  
It sounds like Yelp is really wanting a rackettering charge under RICO laws.
Especially if they require money to hide reviews: In the example of a protection racket, the racketeer informs a store-owner that a substantial monthly fee will be required in exchange for protection. The concurrent "protection" provided takes the form of the absence of damage inflicted upon the store or its employees by the racket itself.
 
2012-05-27 08:57:41 PM  

skinink: 12349876: skinink: SharkTrager: Yelp to restaurateurs:

Did you know we have an advertising program where negative reviews are "hidden" and most people don't bother to click through to see the "hidden" reviews?

I went to Jillian's in Boston on a Tuesday afternoon with the place not even 10% full, and the bartender was already in the weeds with the few customers she had. I wrote a Yelp review about the bad service, and Yelp promptly moved it to the filtered comment section. The reason they gave was I was purposely trying to hurt the business. Hurt the business? The bartender was bad, and judging by the reviews that Yelp actually left in the comment section, the bad service isn't unusual.

You may have had a bad bartender, but it's common for bars restaurants to have fewer employees than necessary to serve all the seats during non-peak times.

Yea, I understand, I worked for restaurants before. Even people who never worked for restaurants would probably have guessed you don't fully staff...oh why bother. So even though you weren't there you want to make excuses for the place? Here's the Yelp page for the place. It has some serious issues but because there really aren't any pool halls/bowling places in Boston they have it good. And if you go to the filtered reviews on the bottom, you'll see others complain about the bad service.


I know, but I've seen my share of people biatching about having to wait at a restaurant that's half empty. The hostess and waitresses aren't to blame for the lack of employees at the place. Just the management.
 
2012-05-27 09:05:08 PM  
This whole thread is filled with reviews of Yelp, which itself is filled with reviews. Very meta.
 
2012-05-27 09:11:28 PM  

ToxicMunkee: Shostie: Generally, when I read online restaurant reviews, I look over the bad ones first. If I see the reviewer complaining about irrelevant bullsh*t (e.g. THE SERVER ONLY REFILLED MY MOUNTAIN DEW THREE TIMES I EXPECT NO FEWER THAN SIX TIMES WHEN I DINE OUT), then I can generally discard that review.

I do the same with book reviews where they b*tch about Amazon's Kindle pricing. How is that relevant to the book you allegedly just read?


I'll add looking at product reviews on newegg. "FedEx damaged the package, so it gets one egg, even though the damaged product was replaced with no hassle by newegg and my system is working great." Hmm, I'll just ignore that one.

Then there's these gems (what they mean, not what the people actually write):
Customer: "I changed this from five eggs to one egg because it broke after two years."
Manufacturer response: "Dude, WTF? It's under warranty. Contact us and give us a chance to make it right before you start badmouthing us. Shiat breaks sometimes. That's what warranties are for."
Customer: "I contacted them and they took care of it. LOL"
Manufacturer: "Yeah, LOL, dumbass. Now can you give us our proper rating back, if it's not too much to ask?"
 
2012-05-27 09:13:54 PM  

OtherLittleGuy: Tad_Waxpole: [dailypicksandflicks.com image 500x600]

Okay, I'd order that just because of that sign.


Same here.
 
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