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(Atlanta Journal Constitution)   Delta Airlines begins testing flights with even crappier service   (ajc.com) divider line 27
    More: Stupid, delta, Spirit Airlines, fares, Diane Lane, low-cost carrier, Air Canada  
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17965 clicks; posted to Main » on 26 May 2012 at 10:38 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-26 11:31:10 PM
6 votes:

pueblonative: FTA:
"It's all about providing options," Delta spokesman Paul Skrbec said.

No, you insufferable twat. it's about raping the customer so bad they'll pay you just to use KY.


Put slightly less bluntly (but equally truthfully), it's about hiding the true cost of a flight altogether, so that you can't price-compare. That is the only reason for this bullshiat, no matter what the airlines tell you. They're in a contest to get themselves into first place in the booking engines based on price, by simply lying about the price and then adding unavoidable (or near-unavoidable) fees that most people won't find out about until well after the booking is made. It's a form of search-engine optimization in the real world, where the product is made intentionally worse merely because the provider knows that if they don't appear in the first handful of search results, they probably won't be purchased at all.

The whole thing could be solved simply by requiring that all fees be stated upfront, and paid at the time of booking. Want to charge for headphones? Time of booking. Want to charge for a shiatty stale sandwich? Time of booking. Charge for checked bags? Time of booking. Let the customer select desired options prior to the flight, then present the customer with a *real* list of the fees, and the airlines would stop paying silly buggers. They'd quickly return to one flat rate for the ticket.

These fees cost the airlines money to implement, as well, and they would prefer not to have them either. Problem is, lying about the cost and tacking on a bunch of fees makes them more money in not losing customers to cheaper airlines and/or other forms of transport, than it costs them to implement, and hence they'll continue to do it (and the situation will continue to get worse and worse.)
2012-05-26 11:32:02 PM
3 votes:

T.M.S.: You get a gold-plated Rolls Royce if you pay for it.

Why is this hard to understand?


When people buy a car, they generally expect to get certain bells and whistles for free, such as the "engine," "steering wheel" and "gas pedal."

Likewise, when people purchase an airline ticket, they tend to expect to receive certain amenities without having to pay extra, such as "decent customer service," "the ability to transport a few days' worth of underwear and toiletries while maintaining positive control of the same" and "access to the lavatories as needed, complete with bathroom tissue that is softer than steel wool."

/we all know that last one is on the chopping block, and will be available for first-class customers only by the end of the decade
2012-05-26 11:18:45 PM
3 votes:
FTA:
"It's all about providing options," Delta spokesman Paul Skrbec said.


No, you insufferable twat. it's about raping the customer so bad they'll pay you just to use KY.
2012-05-27 01:20:37 AM
2 votes:
Ugh. It's a trick so when you book on some price comparison site you see their price as cheaper.
You get to the airport and then:
Two checked bags = $50.
Would you like some peanuts for your 4 hour flight? $5.
Wait you want a "dry sammich"™ topped with homeless man jizz and hooker spit? Great, because I even heard Delta's CEO wiped his butt with it in an attempt to impart some flavor and/or moisture? $10
Two beers to choke that down? $10
Did you say you had TWO personal items? $50 again.
We also took the inflight movie out, I mean the screens are already in the plane and all, but we need to save some cash, you can always connect to wifi and netflix... for $12 or just $30 for the whole month!

But hey, we did knock $20 total off round trip ticket, so you really came out on this one. Oh did we mention that your San Diego to New Orleans flight will have a 6 hour layover in ATLANTA?
2012-05-26 11:06:05 PM
2 votes:

ScotterOtter: Where are all the Southwest fanboys? Because that's basically what they're trying to emulate. Take a trip on SWA from CA to FL and see if you ever get served a meal.


Then eat before you leave or after you land. It IS physically possible to go 8 hours without food.
2012-05-26 11:02:29 PM
2 votes:
Back in the early 70s, I flew from Chicago to Melbourne, Florida, returning to Florida Tech after Christmas break. My flight originated in Minneapolis, which got hit with a blizzard that delayed my departure for four hours. There was a scheduled stop in Atlanta.

Everyone booked alternate flights and deplaned at Atlanta - except me. I was the only passenger going all the way to Melbourne.

I moved up to first class. I was served filet mignon, and for seconds I ordered poached salmon. I had six toothsome stewardesses at my beck and call.

"Now I know how Howard Hughes felt," I sighed. The ladies tittered.

"How much is it costing Eastern to fly this college boy to school?" I asked.

"About $250,000," said the head stewardess, with a wicked smile.

Fark deregulation.

Almost forgot to mention: each armrest had an ashtray, which I used right royally.

Those, my children, are what we old farkers call "the good old days."
2012-05-26 10:57:22 PM
2 votes:

SuperT: this is what the flying public demands. I can't fault delta for answering demand. If you want 60s style service, you need to pay 60s level prices.


When airlines were regulated there was no fare competition, they all cost the same, so they had to compete on service. This was anathema to the free market. Rich people aren't getting value for their money unless other people are being treated worse than them.
2012-05-26 10:47:43 PM
2 votes:
this is what the flying public demands. I can't fault delta for answering demand. If you want 60s style service, you need to pay 60s level prices.
2012-05-27 09:37:28 AM
1 votes:

SweetDickens: fark the locals


That makes more americans.

// Daughter is American (wife is not, nor am I - still trying to figure out how to explain why her best choice is to renounce her US citizenship
/ her choice - cuz that is how we roll .... outside the US
2012-05-27 02:44:19 AM
1 votes:
My wife and I just moved halfway across the globe, and we did quite a bit of flying around the US in the months before we left. The final flight from DC to the Philippines was 22 travel hours, with two house cats in soft carriers under our seats the whole way (Korean Air rocks if you need to travel with pets, BTW).

For some reason, the flight attendants on non-US airlines all seem to be young, pretty, polite and helpful- while the the US FAs are more and more like the cops every time I fly: Overly concerned with their own authority, and seemingly unaware that their job is to serve the public. Is it an American culture thing, a TSA thing, or what? I don't get why these women feel like they need to be so mean to everyone.

On another note, I don't personally care what amenities Delta wants to strip from their base ticket price. There's lots of competing airlines out there. My biggest single concern on any flight of any duration, is whether my seat reclines. If I can't lean back a bit for the majority of the flight, my neck feels like it's turning to stone. Most airline seats seem to be built so the "upright" position is one where your head is pushed forward by the protruding cushion at the top like some kind of torture device.
2012-05-27 01:29:14 AM
1 votes:

BiggityBanninated: I can't help but notice that the decline of the air industry coincided with the creation of the TSAderegulation.

2012-05-27 01:23:09 AM
1 votes:
= microtransaction business model from MMOs.
2012-05-27 12:57:34 AM
1 votes:

intelligent comment below: You aren't taking into account the fact there was NO COMPETITION on routes back then, it was all heavily regulated.


There's still limited competition these days, airlines can't just up and declare they'll fly from point A to point B without a bunch of hurdles to clear. And foreign carriers can't operate domestic routes, that's why there's a Virgin Atlantic. Oh yeah, the ownership for VA is all sorts of crazy because a US airline can't be majority owned by a foreigner.
2012-05-27 12:23:49 AM
1 votes:
Perhaps the unionbusting of Northwest wasn't a good idea after all.
2012-05-27 12:19:06 AM
1 votes:

Enormous-Schwanstucker: I wish I could believe SWA would knock Delta down a few...dozen...pegs in ATL but it won't happen. Enter the terminal from the passenger drop off and they own the place. You have to walk for a few minutes just to get to another airline.


Then you entered the airport terminal from the wrong side. Yes, Delta has the entirety of the south side of the terminal, but the north side is all airlines other than Delta. Enter on the north side and you won't see a single Delta sign. There's even big signs on the roadway as you're driving up telling you where to go.
2012-05-27 12:18:20 AM
1 votes:

Fun Dumpster: Have they found a way to remove all the seats so they can cram more people in like a flying subway car?


I actually think the way military personnel fly on cargo planes looks comfortable, where you just lean against a wall and can sort of lie back a bit. I haven't flown in over 10 years because as a child I had very severe panic disorder and no treatment for it, and as a result, I had a number of extremely traumatic airplane flights and haven't flown since. As a person with very severe anxiety, something about being able to sit on the actual floor is somewhat calming to me. I also like the idea of sitting against the wall and looking out at other people versus sitting in rows where you can't see the people behind you. I'm neurotic, I know, but to me it looks nicer.
2012-05-27 12:05:43 AM
1 votes:

Mr_Juche: the_colonel: ScotterOtter: Where are all the Southwest fanboys? Because that's basically what they're trying to emulate. Take a trip on SWA from CA to FL and see if you ever get served a meal.

SWA is going to eat Delta's lunch when they get fully oprational in ATL.

Not. Gonna. Happen. If, for no other reason, than SW will not have the gate space to make a significant impact.


That's why they bought AirTran (hub in ATL). They now own around 30 gates and are likely to get more. Their turn times for flights are about half what others do so with the gates they have they will get more flights out those gates. Delta's going to get hurt.
2012-05-26 11:40:28 PM
1 votes:

the_colonel: ScotterOtter: Where are all the Southwest fanboys? Because that's basically what they're trying to emulate. Take a trip on SWA from CA to FL and see if you ever get served a meal.

SWA is going to eat Delta's lunch when they get fully oprational in ATL.


Not. Gonna. Happen. If, for no other reason, than SW will not have the gate space to make a significant impact.
2012-05-26 11:31:42 PM
1 votes:
who cares? i just want a ride, i don't have to get blown by the stewardess while i sip on a jack Daniels and watch pay per view. Just get me there safe.
2012-05-26 11:17:33 PM
1 votes:
I would willingly deal with any and all of these type of cuts, and more, if the seats were about 3" wider. I am an averaged sized woman and in no way burly, yet my shoulders are wider than the seat backs. There is no way for 3 people to sit back in their seats without someone having to curl their shoulders forward. A seat sized for the average human means that it is too small for 50% of all people and ~75% of Americans. I'd really like to come off a flight without a sore back.
2012-05-26 11:08:32 PM
1 votes:
You get a gold-plated Rolls Royce if you pay for it.

Why is this hard to understand?
2012-05-26 10:57:13 PM
1 votes:
0.tqn.com

I am calling a seat near the CLEAN end of the sewage trough.
2012-05-26 10:52:13 PM
1 votes:
I understand why airlines engage in price discrimination but holy fark that industry is running itself down FAST. As long as as the cuts are not being made on safety (as in plane maintenance, not as in the TSA's definition) I am reasonably ok with this.

That said, every time I look up flight prices Delta and Virgin America always seem to have very similar prices with Virgin being even cheaper sometimes. There is no possible way you can compare Delta's crappy service with Virgin's in-flight experience and even when Virgin is a little more expensive I find myself paying a really small premium for an infinitely better service.
2012-05-26 10:50:55 PM
1 votes:
Other airlines have sold fares in tiers for a number of years, including Air Canada and Denver-based Frontier Airlines.

And carriers like Delta will be "dipping their toes into it to see if it's a model that works for them," Snyder said, "and I think it's going to be something that people should expect to see more of."


Oh look up to Air Canada? Way to shoot for the sewers....
2012-05-26 10:48:59 PM
1 votes:

6655321: Fun Dumpster: Have they found a way to remove all the seats so they can cram more people in like a flying subway car?

Did you mean "flying cattle car"?


Cattle get feed. That would be an extra charge.
2012-05-26 10:43:06 PM
1 votes:
A sample of fares for flights from Detroit to Fort Lauderdale for July showed economy fares for $248.60 and basic economy fares for $229.60

So it saves 20 bucks, which since they plan on charging for carry ons, will be gone the moment you get the first "extra"

Who wouldn't want in on something that awesome.
2012-05-26 10:27:57 PM
1 votes:
Steerage class is a time honored booking.
 
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