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(Atlanta Journal Constitution)   Delta Airlines begins testing flights with even crappier service   (ajc.com) divider line 187
    More: Stupid, delta, Spirit Airlines, fares, Diane Lane, low-cost carrier, Air Canada  
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17966 clicks; posted to Main » on 26 May 2012 at 10:38 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-26 11:38:03 PM  

King Something: "access to the lavatories as needed, complete with bathroom tissue that is softer than steel wool."

/we all know that last one is on the chopping block, and will be available for first-class customers only by the end of the decade


C'mon now, the airlines aren't that bad...they'll open up lavatory access to both first-class and the higher-tier frequent flier business-class customers.

/can hardly wait to someday use my frequent-flier miles to purchase "restroom upgrades"
 
2012-05-26 11:38:44 PM  
"It used to be that virtually all passengers stepping onto an airline flight could expect a full-service, luxurious experience, with baggage service, hot meals and other amenities included. Those days are clearly over"

It also used to be that not everyone and their sister/wife could afford to fly and a cross-country flight cost $800. You get what you pay for.
 
2012-05-26 11:40:28 PM  

the_colonel: ScotterOtter: Where are all the Southwest fanboys? Because that's basically what they're trying to emulate. Take a trip on SWA from CA to FL and see if you ever get served a meal.

SWA is going to eat Delta's lunch when they get fully oprational in ATL.


Not. Gonna. Happen. If, for no other reason, than SW will not have the gate space to make a significant impact.
 
2012-05-26 11:41:45 PM  

BarkingUnicorn: pueblonative: FTA:
"It's all about providing options," Delta spokesman Paul Skrbec said.


No, you insufferable twat. it's about raping the customer so bad they'll pay you just to use KY.

Perhaps next they'll offer us the option of flying on four engines or one. That would save some serious money!


It's an entirely different kind of flying, altogether!
 
2012-05-26 11:41:54 PM  
Can I tell a story that isn't about Delta? It's about Continental. Are they still flying?

Crowded cross U.S.A. flight, possibly at night. Every seat is taken. The flight crew are obviously tired and cranky. The man in the seat in front of me tugs the crew's arm, "Excuse me, may I please have a soda?"

She stops, leans down over him and fixes him with a steely death glare. The hatred and rage was pouring from her aura in waves. "I. AM. BUSY. YOU. WILL. WAIT" she hissed at him.

I couldn't see but I'm sure he wet himself in fear and squeaked out something that was inaudible.

Later we found that the puke bag in the seat pocket was already full from some previous flight.

Good times.
 
2012-05-26 11:45:05 PM  
Flying is sooo much expensive anymore no matter what class you sit in.
 
2012-05-26 11:45:19 PM  

LadySusan: Later we found that the puke bag in the seat pocket was already full from some previous flight.


It was probably better than the dinner they were offering.
 
2012-05-26 11:45:58 PM  

styckx: Flying is sooo much expensive anymore no matter what class you sit in.


Thag no fly good?
 
2012-05-26 11:46:53 PM  

SuperT: this is what the flying public demands. I can't fault delta for answering demand. If you want 60s style service, you need to pay 60s level prices.


No, this is what the beancounters and high-up muckety-mucks see as an opportunity for growth/bonuses/increased share prices. Consumers in this business either can't afford better, or don't feel like going out of the way to pay more. But to say it is demanded is silly.

"I want you to charge me $25 for my checked bag if you'll take $20 off my seat price"
"I DEMAND you to stiff me for $15 for my carry-on bag"
 
2012-05-26 11:47:06 PM  

whatshisname: styckx: Flying is sooo much expensive anymore no matter what class you sit in.

Thag no fly good?


Do way instain service.
 
2012-05-26 11:50:29 PM  
Delta:

Doesn't
Ever
Leave
The
Airport...



I've flown a fair amount in my life and i'll go out of my way to avoid Delta. Unfortunately I do a lot of business in ATL and they have the only reasonable nonstop flights from IAD so I am stuck. Thank god for upgrades because I willingly pay for them every chance I get.


I wish I could believe SWA would knock Delta down a few...dozen...pegs in ATL but it won't happen. Enter the terminal from the passenger drop off and they own the place. You have to walk for a few minutes just to get to another airline.

The sad part is the market (the sheep) want everything for nothing so you get this. It's only going to get worse.
 
2012-05-26 11:52:59 PM  
I have a lot of flyer miles, but I want an airline with Flight attendants that will kick me in the crotch and and tell me to piss in my pants.
 
2012-05-26 11:57:49 PM  

AverageAmericanGuy: As an advanced level member of Skymiles, this amuses me.


Hope the redemption rate is better for elites. I had 42,000 miles sitting in my SkyPesos account from the NW merger and the one or two flights I ever took on DL. Near impossible to find anything decent - and once I did it cost 50% more miles than ANA. 100k for a trip to Europe in C - same thing is 63k from ANA on a Star Alliance carrier.

When looking at other trips I've taken through ANA I'm frequently quoted 3-4x the miles by DL. No wonder Amex is always running a 50% transfer bonus - you need that as a minimum to even be competitive!

That said I do hope DL C is decent - my first time on Delta's premium product comes in a few weeks. I've been quite happy with LH and UA C on my last few trips.
 
2012-05-27 12:03:16 AM  

LadySusan: Can I tell a story that isn't about Delta? It's about Continental. Are they still flying?

Crowded cross U.S.A. flight, possibly at night. Every seat is taken. The flight crew are obviously tired and cranky. The man in the seat in front of me tugs the crew's arm, "Excuse me, may I please have a soda?"

She stops, leans down over him and fixes him with a steely death glare. The hatred and rage was pouring from her aura in waves. "I. AM. BUSY. YOU. WILL. WAIT" she hissed at him.

I couldn't see but I'm sure he wet himself in fear and squeaked out something that was inaudible.

Later we found that the puke bag in the seat pocket was already full from some previous flight.

Good times.


"Possibly at night... I couldn't see..." You weren't the pilot, I hope?
 
2012-05-27 12:03:19 AM  

ScotterOtter: Where are all the Southwest fanboys? Because that's basically what they're trying to emulate. Take a trip on SWA from CA to FL and see if you ever get served a meal.


I don't need a meal served on a plane, and I'm fine with being able to change my plans if needed without ridiculous fees. When I last flew Delta first-class they were nice, but I wouldn't want to fly this budget option.
 
2012-05-27 12:05:43 AM  

Mr_Juche: the_colonel: ScotterOtter: Where are all the Southwest fanboys? Because that's basically what they're trying to emulate. Take a trip on SWA from CA to FL and see if you ever get served a meal.

SWA is going to eat Delta's lunch when they get fully oprational in ATL.

Not. Gonna. Happen. If, for no other reason, than SW will not have the gate space to make a significant impact.


That's why they bought AirTran (hub in ATL). They now own around 30 gates and are likely to get more. Their turn times for flights are about half what others do so with the gates they have they will get more flights out those gates. Delta's going to get hurt.
 
2012-05-27 12:08:44 AM  

slykens1: AverageAmericanGuy: As an advanced level member of Skymiles, this amuses me.

Hope the redemption rate is better for elites. I had 42,000 miles sitting in my SkyPesos account from the NW merger and the one or two flights I ever took on DL. Near impossible to find anything decent - and once I did it cost 50% more miles than ANA. 100k for a trip to Europe in C - same thing is 63k from ANA on a Star Alliance carrier.

When looking at other trips I've taken through ANA I'm frequently quoted 3-4x the miles by DL. No wonder Amex is always running a 50% transfer bonus - you need that as a minimum to even be competitive!

That said I do hope DL C is decent - my first time on Delta's premium product comes in a few weeks. I've been quite happy with LH and UA C on my last few trips.


I fly so much for business that the miles aren't even an issue for me these days.

The main problem is that even if there were better programs, I'm all in with SkyMiles at this point. I'd have to get an automatic 1K with Star Alliance just to make it worth the jump.

I can't go back to the cattle car. You can't make me!
 
2012-05-27 12:08:49 AM  
I honestly saw this in the article headline:

Delta tests 'basic sodomy' on some flights
 
2012-05-27 12:18:20 AM  

Fun Dumpster: Have they found a way to remove all the seats so they can cram more people in like a flying subway car?


I actually think the way military personnel fly on cargo planes looks comfortable, where you just lean against a wall and can sort of lie back a bit. I haven't flown in over 10 years because as a child I had very severe panic disorder and no treatment for it, and as a result, I had a number of extremely traumatic airplane flights and haven't flown since. As a person with very severe anxiety, something about being able to sit on the actual floor is somewhat calming to me. I also like the idea of sitting against the wall and looking out at other people versus sitting in rows where you can't see the people behind you. I'm neurotic, I know, but to me it looks nicer.
 
2012-05-27 12:19:06 AM  

Enormous-Schwanstucker: I wish I could believe SWA would knock Delta down a few...dozen...pegs in ATL but it won't happen. Enter the terminal from the passenger drop off and they own the place. You have to walk for a few minutes just to get to another airline.


Then you entered the airport terminal from the wrong side. Yes, Delta has the entirety of the south side of the terminal, but the north side is all airlines other than Delta. Enter on the north side and you won't see a single Delta sign. There's even big signs on the roadway as you're driving up telling you where to go.
 
2012-05-27 12:21:50 AM  

King Something: T.M.S.: You get a gold-plated Rolls Royce if you pay for it.

Why is this hard to understand?

When people buy a car, they generally expect to get certain bells and whistles for free, such as the "engine," "steering wheel" and "gas pedal."

Likewise, when people purchase an airline ticket, they tend to expect to receive certain amenities without having to pay extra, such as "decent customer service," "the ability to transport a few days' worth of underwear and toiletries while maintaining positive control of the same" and "access to the lavatories as needed, complete with bathroom tissue that is softer than steel wool."

/we all know that last one is on the chopping block, and will be available for first-class customers only by the end of the decade


When you fly you are denied space for a carry on, access to the toilet and paper for use in same? Seriously?

Quality of customer service and texture of tissue is subjective of course.
 
2012-05-27 12:23:49 AM  
Perhaps the unionbusting of Northwest wasn't a good idea after all.
 
2012-05-27 12:24:12 AM  

the_colonel: That's why they bought AirTran (hub in ATL). They now own around 30 gates and are likely to get more. Their turn times for flights are about half what others do so with the gates they have they will get more flights out those gates. Delta's going to get hurt.


In recent years, Delta and its subsidiaries have been about 75% of ATL operations. AirTran was about 17%. Everybody else made up the rest. It'll be interesting to see if SW can improve on that AirTran number.
 
2012-05-27 12:28:22 AM  

LadySusan: Can I tell a story that isn't about Delta? It's about Continental. Are they still flying?


They got assimilated by United. As to be expected which such a merger, the service sucks even more.
 
2012-05-27 12:33:01 AM  
oh ffs, let's just shut down air travel if it will shut you biatchybodies up.
 
2012-05-27 12:34:06 AM  

Christian Bale: Delta tests 'basic sodomy' on some flights


Not surprising, since Deliverance was set in rural Georgia.


Delta Airlines begins testing flights with even crappier service

One more reason I'm happier to have chosen American when I fly. Not only is their service that much better, being routed through DFW is that much more inviting than ATL as a layover.
 
2012-05-27 12:34:22 AM  
T.M.S.
When you fly you are denied space for a carry on, access to the toilet and paper for use in same? Seriously?
Quality of customer service and texture of tissue is subjective of course.


Ignoring the quality of the toilet tissue, how about decent looking flight attendants that are trained in dealing with people and don't see people flying as the problem.

Having some that have not already served 20+ years and serving items other then than sandwiches would be a bonus. Just either leave people alone and don't pretend to give a f**k people we don't pay enough, or don't pull federal flight regulations everyone you don't get the alleged "respect" you deserve.

\I would be angry too serving food and not moving up for 20+ years.
\\Just find a reason to terminate them, isn't that what they do with every other person with too much experience that won't move on or can't move up in other industries?
 
2012-05-27 12:35:01 AM  

gweilo8888: lly truthfully), it's about hiding the true cost of a flight altogether, so that you can't price-compare. That is the only reason for this bullshiat, no matter what the airlines tell you.


Fees are not taxed.

Expect that to change once someone starts charging $0.01 for a ticket to Europe with a $1k fuel surcharge.
 
2012-05-27 12:37:02 AM  

HempHead: gweilo8888: lly truthfully), it's about hiding the true cost of a flight altogether, so that you can't price-compare. That is the only reason for this bullshiat, no matter what the airlines tell you.

Fees are not taxed.

Expect that to change once someone starts charging $0.01 for a ticket to Europe with a $1k fuel surcharge.


Yep, sorry, forgot that. It is indeed also a way to avoid tax. (Of course that goes into the airline's pocket, not into a lower fare.)
 
2012-05-27 12:37:15 AM  

HempHead: Expect that to change once someone starts charging $0.01 for a ticket to Europe with a $1k fuel surcharge.


Doesn't some infamous Irish-based discount airline that shall not be named have prior art on that?
 
2012-05-27 12:39:27 AM  

SpikeStrip: oh ffs, let's just shut down air travel if it will shut you biatchybodies up.


You sound easily angered.
 
2012-05-27 12:40:34 AM  

HempHead: gweilo8888: lly truthfully), it's about hiding the true cost of a flight altogether, so that you can't price-compare. That is the only reason for this bullshiat, no matter what the airlines tell you.

Fees are not taxed.

Expect that to change once someone starts charging $0.01 for a ticket to Europe with a $1k fuel surcharge.


Heh! What's your eBay ID?
 
2012-05-27 12:40:51 AM  

Enemabag Jones:

\\Just find a reason to terminate them, isn't that what they do with every other person with too much experience that won't move on or can't move up in other industries?


How about NO. That's the kind of thing that makes service worse by virtue of lowered morale. The correct answer is to move them up, not out.
 
2012-05-27 12:44:05 AM  
I remember when Delta used to call before your flight and ask how you wanted your steak done. And that wasn't even First Class.

1960s, and my father flying on business but still .... it was a different airline
 
2012-05-27 12:48:32 AM  
You guys are slipping.
i47.photobucket.com

/Hot like a spinning turbine
 
2012-05-27 12:51:59 AM  
sethstorm,
Enemabag Jones:
\\Just find a reason to terminate them, isn't that what they do with every other person with too much experience that won't move on or can't move up in other industries?
How about NO. That's the kind of thing that makes service worse by virtue of lowered morale. The correct answer is to move them up, not out.


I don't claim to be an airline industry profession, but with other professions, retails, call centers, something it does not take too much talent to handle on the lower levels, either people move vertical (up) or if they don't prove themselves promotion worthy other things happen, they move out.

Life on the frontlines gets really old, and they either have a meltdown (grabbing a beer, pulling an exit door and pulling a Stephen Stucker, good for him!). Or a fresh-faced new hire can do do with a possible promise of new talent, or at least does it cheaper.

I am got used polite flight attendants, and then had to deal with ones having 20+ years experience, salty. Now some are calling the feds because they are getting power happy.

Move them on or move them up, make flying a semi-happy thing again.
 
2012-05-27 12:53:31 AM  

BMFPitt: So we're pretty well cheaper than 1960, even if you want to pay for all that stuff. Taking into account the fact that you don't get hot stewardesses in skimpy outfits as much, but you do get wifi.



You aren't taking into account the fact there was NO COMPETITION on routes back then, it was all heavily regulated.
 
2012-05-27 12:57:34 AM  

intelligent comment below: You aren't taking into account the fact there was NO COMPETITION on routes back then, it was all heavily regulated.


There's still limited competition these days, airlines can't just up and declare they'll fly from point A to point B without a bunch of hurdles to clear. And foreign carriers can't operate domestic routes, that's why there's a Virgin Atlantic. Oh yeah, the ownership for VA is all sorts of crazy because a US airline can't be majority owned by a foreigner.
 
2012-05-27 12:57:39 AM  
It's seems to be just another way to fleece consumers. Someone picking the "basic economy" option because it's the cheapest might not be aware of all the restrictions and excessive fees for changes, which I think it's what they are banking on because about a 7% discount for said fare isn't really much of an incentive to go this particular route.
 
2012-05-27 12:58:32 AM  

WhyteRaven74: Virgin Atlantic America


FTFM
 
2012-05-27 12:59:53 AM  

swingerofbirches: Fun Dumpster: Have they found a way to remove all the seats so they can cram more people in like a flying subway car?

I actually think the way military personnel fly on cargo planes looks comfortable, where you just lean against a wall and can sort of lie back a bit.


MAC flights were (I haven't flown military since the 90s) teh awesome! Those nylon webby seats (if your flight was so equipped) were easy to sprawl out in and have a good, long nap. The boxed lunches were huge -- 2 big sandwiches, chips, fruit, juice, etc. If you wanted a cig, you went with a crew member back to the cargo area. Hell, even flying in a CH-47 with the doors open was more of a joy than flying civilian commercial air.

/Actually, I miss those CH-47 flights. They really were fun. *sigh*
 
2012-05-27 01:00:14 AM  

pippi longstocking: which I think it's what they are banking on because about a 7% discount for said fare isn't really much of an incentive to go this particular route.


If they got rid of the rules making it a major pain in the ass to add new routes and forbidding foreign carriers from having domestic flights. you'd see things like that disappear real fast.
 
2012-05-27 01:03:00 AM  

Sabyen91: SpikeStrip: oh ffs, let's just shut down air travel if it will shut you biatchybodies up.

You sound easily angered.


wanna fight about it
 
2012-05-27 01:04:46 AM  

WhyteRaven74: There's still limited competition these days, airlines can't just up and declare they'll fly from point A to point B without a bunch of hurdles to clear. And foreign carriers can't operate domestic routes, that's why there's a Virgin Atlantic. Oh yeah, the ownership for VA is all sorts of crazy because a US airline can't be majority owned by a foreigner.



It isn't similar at all. Yes no 51% foreign ownership but American airlines can fly any route they want. In the old days if you wanted to fly to St. Louis you had to take TWA.
 
2012-05-27 01:06:27 AM  

NotARocketScientist: A seat sized for the average human means that it is too small for 50% of all people and ~75% of Americans


Think you'll find that your numbers for "all people" don't work unless by "all people" you mean only westernize society. One nice thing about flying in Africa is that it is rare to feel crowded on airplanes. I'm not talking about people suffering from starvation (they wouldn't be on an airplane anyway) but middle and upper class folks. I'm sure eventually I'll end up next to someone too large for their seat while on an internal flight but so far it has never happened. It wouldn't surprise me if the same were true in SE Asia (tourists excluded).
 
2012-05-27 01:09:10 AM  
Just to make sure were all clear, as a houstonian I have to say, Fark United. Fark united in the arse. With the sandy lube. Delta can just diaf.
 
2012-05-27 01:09:47 AM  

sethstorm: HempHead: Expect that to change once someone starts charging $0.01 for a ticket to Europe with a $1k fuel surcharge.

Doesn't some infamous Irish-based discount airline that shall not be named have prior art on that?


Where you thinking of this?

BA fuel surcharge fine halved by OFT

Watchdog reduces fine to £58.5m following British Airways' co-operation during investigation of
surcharge scam

The Office of Fair Trading has halved a £121.5m fine levied against British Airways for colluding with Virgin Atlantic in a fuel surcharge scam.

The consumer watchdog reduced the fine to £58.5m to reflect new guidelines for financial sanctions and BA's co-operation with the inquiry. Virgin Atlantic escaped any penalty because it blew the whistle on the collusion over setting fuel surcharges between 2004 and 2006.


http://www.guardian.co.uk/business/2012/apr/19/ba-fuel-surcharge-fin e- oft
 
2012-05-27 01:10:30 AM  
This was covered a long time ago on the Carol Burnett Show's No-Frills Airline.
 
2012-05-27 01:11:04 AM  
Super T this is what the flying public demands. I can't fault delta for answering demand. If you want 60s style service, you need to pay 60s level prices. 60's prices sure.........the inflation alone (in spite what our glorious leaders say),
would be lets just say........no one would fly, except the government. US pays the most for the least, always!....fly a foreign flagged carrier and get some decent arse service.......fark the locals......
 
2012-05-27 01:16:02 AM  

pippi longstocking: r way to fleece consumers. Someone picking the "basic economy" option because it's the cheapest might not be aware of all the restrictions and excessive fees for changes, which I think it's what they are banking on because about a 7% discount for said fare isn't really much of an incentive to go this particular r


That's the whole point. People were picking the discount airlines on these routes because they didn't consider the full cost of the ticket, so now the mainline airlines are responding to what the customer is asking for. These routes are all vacation travelers. i.e. people doing a search on expedia or a similar site and picking the cheapest ticket without any research into what the ticket actually gets them.

/bitter business traveler who winces a little every time something is stripped from the base fare, since work only pays for the base fare and luggage.
 
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