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(Economist)   "Unsourcing" the latest trend in big corporation customer service, which sounds suspiciously like letting the customers fend for themselves in figuring out how to fix the crap they've been sold   (economist.com) divider line 2
    More: Fail, customer support, program management, TomTom, developing nations, customer satisfaction, online community, Logitech, customers  
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2631 clicks; posted to Business » on 15 May 2012 at 12:46 AM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-15 07:31:30 AM
2 votes:
Ugh; I've been drowning in the swamp of user generated tech support ever since I started running Linux.

Linux is almost by definition undocumented software; most tech support is on bulletin boards and in forums written by people who (a) type like howler monkeys on crack, (b) think you're hilarious for not being born with certain technical skills, and (c) don't really want more lusers joining their little club and making them feel less special for not using Microsoft. So you wind up with instructions where "sudo bash -xkit gref then ybar fuction -j. good luk :)" is the entirety of the post.

They also hate whatever version of Linux you got, no matter what version you're using, and you were a complete idiot for choosing that one when real men use this one.

Putting this out there with things like appliances and cell phones can't possibly lead to anything good.

"I have a question about my Nokia 180 on US Cellular, which keeps dropping calls whenever it rains."
"HA HA U SUK GET A T-MOBILE"

"My Kenmore Microwave (model X-A) has developed a timing problem whenever I set it to defrost."
"Once you've removed the front panel grommet flanges, use a multimeter to check the voltage in the contact points along the A-line limiter. If that doesn't work, secure the frammistat with 1/8" bolts and test the line feed. Five seconds should do it."
2012-05-15 09:11:23 AM
1 votes:
Even better than google: post your problem on a forum, and tell people that it is impossible to solve.
 
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