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(MSNBC)   IPhone owners found to be least likely to switch carriers despite poor service. Finally an explanation for every customer who uses AT&T   (msnbc.msn.com) divider line 44
    More: Stupid, iPhone, iPhone owners, VoIP, switch carriers, switches  
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519 clicks; posted to Business » on 05 May 2012 at 8:32 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-05 08:37:08 AM
I've had better coverage on ATT than a relative who's on T-Mobile. So I'd stay with ATT for that reason, but they cost too much. That's why when my contract is up next year I'll be looking into prepaid options. I pay ATT $70 a month and that does not include texting. T-Mobile seems to have the better priced plans.
 
2012-05-05 08:47:36 AM

skinink: I've had better coverage on ATT than a relative who's on T-Mobile. So I'd stay with ATT for that reason, but they cost too much. That's why when my contract is up next year I'll be looking into prepaid options. I pay ATT $70 a month and that does not include texting. T-Mobile seems to have the better priced plans.


I've got my iPhone on Straight Talk. AT&T coverage without AT&T prices. Unlimited talk, text and web for $45. Just drop the Straight Talk SIM into the phone, set the data APN and you're set (except for MMS, which requires a jailbreak).
 
2012-05-05 08:50:23 AM
I think you meant to write Verizon there, subby.

T-Mobile has by far the best service, and the cheapest price. What they do not have is the best coverage. But if you look at it objectively, it might not make a difference to you, depending on where you live.

Also, the device makes a difference obviously. So a relative who has bad coverage doesn't mean that you would. Maybe the phone model had a problem? Maybe the phone itself was faulty?

Also, I've never understood why specifically iPhone users are so quick to defend VZ, but blast AT&T. Personally, I've never been an AT&T customer, but I did some testing with them (and all other carriers) at work, and in the end I found that the differences between the coverage in my area are negligible between the carriers. But the iPhone users at work were comparing AT&T to a cup and two strings. They never had any specifics though.
 
2012-05-05 08:55:16 AM
It could be that the reason they don't switch carriers is that it would cost about $500 to switch to something that hasn't been experienced.

I have fair coverage in Dallas, and my bad spots are bad spots for everyone.
 
2012-05-05 09:29:44 AM

finnished: Also, I've never understood why specifically iPhone users are so quick to defend VZ, but blast AT&T.


I've had AT&T for years and briefly switched to VZW. After two weeks, I canceled VZW and reactivated my old phone on AT&T. I'm no defender of AT&T, and I found VZW no better and in many ways (for me) poorer.

Though their customer service was extremely helpful when I canceled. I give them lots of credit for that.
 
2012-05-05 09:34:46 AM
ATT drops my calls when switching towers. I've also gotten use to having family warn me when they are approaching permanent dead zones on the expressways.

But on a plus many at our office use ATT, so we have microcells in our office, which works for me sometimes.
 
2012-05-05 09:42:56 AM
At least for me, for my area I've found:

AT+T: Faster 3G speed, better coverage in the boonies, drops calls like they're made of butter
Verizon: More reliable network, slower 3G speed, sleazy sales people and billing operations

Summary: They both suck. Therefore I use AT+T because I get a discount through work.

/T-Mobile doesn't work here
 
2012-05-05 10:01:29 AM

finnished: Also, I've never understood why specifically iPhone users are so quick to defend VZ, but blast AT&T.


I currently own an iPhone, and I've been with AT&T Wireless since the Before Time when they were Cingular. Except for a billing hiccup early on (Cingular) and a coverage problem that was apparently the result of the phone being incorrectly configured (just after AT&T buyout), I haven't really had any major problems.

The only problem I'm having right now is that my 3GS is running slow, but that's because of aging hardware running the new OS and a sign that I need to upgrade some time in the future.
 
2012-05-05 10:03:01 AM

Creoena: At least for me, for my area I've found:

AT+T: Faster 3G speed, better coverage in the boonies, drops calls like they're made of butter
Verizon: More reliable network, slower 3G speed, sleazy sales people and billing operations

Summary: They both suck. Therefore I use AT+T because I get a discount through work.

/T-Mobile doesn't work here


AT&T has sleazy people, too. My wife got a new phone and the sales guy added insurance and technical support even though no one mentioned them. Then again, the rep on the phone not only took off the charges but cancelled the activation fee, as well.
 
2012-05-05 10:08:10 AM
In my experience, the reluctance is due to a greater desire to not deal with VZW than to suffer horrible service.
 
2012-05-05 10:10:16 AM
Ok I'm gonna ask this on here and maybe someone can answer it. I have AT&T service with my iphone 4, not the Siri one, the phone picks up wifi at my house with no problem but after about 8 minutes it still shows full wifi but I literally have no service and my phone becomes a glorified paper weight. AT&T guy said its an apple problem, anyone got any ideas??
 
2012-05-05 10:26:45 AM
It's like women who wear stiletto heels on cobblestone - they'd rather look good than wear something practical.
 
2012-05-05 10:58:07 AM
I've never had a problem with AT&T.
 
2012-05-05 10:58:46 AM

natural316: Ok I'm gonna ask this on here and maybe someone can answer it. I have AT&T service with my iphone 4, not the Siri one, the phone picks up wifi at my house with no problem but after about 8 minutes it still shows full wifi but I literally have no service and my phone becomes a glorified paper weight. AT&T guy said its an apple problem, anyone got any ideas??


Because phone calls don't go out across your wireless internet connection.
 
2012-05-05 11:23:37 AM

sprgrss: natural316: Ok I'm gonna ask this on here and maybe someone can answer it. I have AT&T service with my iphone 4, not the Siri one, the phone picks up wifi at my house with no problem but after about 8 minutes it still shows full wifi but I literally have no service and my phone becomes a glorified paper weight. AT&T guy said its an apple problem, anyone got any ideas??

Because phone calls don't go out across your wireless internet connection.


Depends on the phone and how you have it configured. When we were on T-Mobile, our coverage at home sucked, so T-Mobile gave us a phone that could switch to what amounted to VOIP on wifi. It worked, but had the same problem that the OP mentioned.

Not sure about the setup on the iPhone, but there are VOIP apps for it.
 
2012-05-05 11:50:30 AM

sprgrss: I've never had a problem with AT&T.


I'm a climber, and while I never take the phone with the intent on using it in an emergency, it's nice to be able to send the wife a short text or make a quick call when I'm out there. I get coverage in places where nobody gets coverage, and I have no business getting coverage. I've never had a problem with them either, and because of their coverage alone, we'll stay with them for the foreseeable future.
 
2012-05-05 11:54:23 AM
Eh?

i.imgur.com
 
2012-05-05 12:16:30 PM

Gough: sprgrss: natural316: Ok I'm gonna ask this on here and maybe someone can answer it. I have AT&T service with my iphone 4, not the Siri one, the phone picks up wifi at my house with no problem but after about 8 minutes it still shows full wifi but I literally have no service and my phone becomes a glorified paper weight. AT&T guy said its an apple problem, anyone got any ideas??

Because phone calls don't go out across your wireless internet connection.

Depends on the phone and how you have it configured. When we were on T-Mobile, our coverage at home sucked, so T-Mobile gave us a phone that could switch to what amounted to VOIP on wifi. It worked, but had the same problem that the OP mentioned.

Not sure about the setup on the iPhone, but there are VOIP apps for it.


It's not the area because it worked fine up until a few months ago, we also have the wifi iPad which is completely useless now, but shows a full wifi signal
 
2012-05-05 12:53:11 PM

wildcardjack: It could be that the reason they don't switch carriers is that it would cost about $500 to switch to something that hasn't been experienced.


They don't have to experience it. All US mobile phone carriers suck. All provide the least service and value they possibly can in order to maximize profit. They can do this because we don't demand competition.
 
2012-05-05 01:01:47 PM

finnished: ...Also, the device makes a difference obviously. So a relative who has bad coverage doesn't mean that you would. Maybe the phone model had a problem? Maybe the phone itself was faulty?...


I bought an unlocked iphone 3gs straight from Apple online - simply slid in the card and redid some mms/apn stuff. Still drops calls with T-Mo where other phones, ie. early RAZR, V360, etc never had issues...

Looking at you, Apple, on this one.
 
2012-05-05 01:18:00 PM

one of Ripley's Bad Guys: finnished: ...Also, the device makes a difference obviously. So a relative who has bad coverage doesn't mean that you would. Maybe the phone model had a problem? Maybe the phone itself was faulty?...

I bought an unlocked iphone 3gs straight from Apple online - simply slid in the card and redid some mms/apn stuff. Still drops calls with T-Mo where other phones, ie. early RAZR, V360, etc never had issues...

Looking at you, Apple, on this one.


Where do you guys live? I've been using cellphones since the early nineties, with carriers all across the board, and not once have any of my phones ever dropped a call.
 
2012-05-05 01:18:44 PM
I had an Iphone for a year and a half on AT&T.. i never had one single call last over 2 minutes in a year and a half.. I will never own another apple product or use AT&T..

Switched to sprint and a galaxy ii and life is great.. never a issue:)
 
2012-05-05 01:49:10 PM

Kar98: one of Ripley's Bad Guys: finnished: ...Also, the device makes a difference obviously. So a relative who has bad coverage doesn't mean that you would. Maybe the phone model had a problem? Maybe the phone itself was faulty?...

I bought an unlocked iphone 3gs straight from Apple online - simply slid in the card and redid some mms/apn stuff. Still drops calls with T-Mo where other phones, ie. early RAZR, V360, etc never had issues...

Looking at you, Apple, on this one.

Where do you guys live? I've been using cellphones since the early nineties, with carriers all across the board, and not once have any of my phones ever dropped a call.


I've lived all over the place and dropped calls in every place. You clearly don't talk enough on your phone.
 
2012-05-05 02:17:00 PM
I think it all comes down to where you live. Here in Harrisburg PA, I have great VZW coverage (real 4G) and have had nothing but crappy coverage with t-mo and Att.

I head to Westminster MD (50 miles or so) and VZW drops to crap, whereas ATT does much better.

Phones do help though, my older android phones suck (FU Samsung) but my HTC is a champ....

Hardware, software, location. All three play into how your phone performs.

/CS sucks on all of them
//cannot argue that one
///but it depends on the human factor too...
 
2012-05-05 03:30:36 PM

Kar98: one of Ripley's Bad Guys: finnished: ...Also, the device makes a difference obviously. So a relative who has bad coverage doesn't mean that you would. Maybe the phone model had a problem? Maybe the phone itself was faulty?...

I bought an unlocked iphone 3gs straight from Apple online - simply slid in the card and redid some mms/apn stuff. Still drops calls with T-Mo where other phones, ie. early RAZR, V360, etc never had issues...

Looking at you, Apple, on this one.

Where do you guys live? I've been using cellphones since the early nineties, with carriers all across the board, and not once have any of my phones ever dropped a call.


North of Seattle - on a hill halfway between Microsoft and the 747 Assy plant: I would think this is a technically advance locale... and 200 yards from a T-Mo tower...
 
2012-05-05 03:32:57 PM
So if your Android phone drops calls, it's the carrier's fault, but if an iPhone drops calls, that's on Apple.

/mmm, the Kool-aid must have been especially tasty that day
 
2012-05-05 04:09:14 PM

bingethinker: So if your Android phone drops calls, it's the carrier's fault, but if an iPhone drops calls, that's on Apple


Searching page for "Android".. anywhere, Android. Oh, there it is. Right there where you first brought it up.

The world must be a very scary place for you.
 
2012-05-05 04:21:36 PM

finnished: Also, I've never understood why specifically iPhone users are so quick to defend VZ, but blast AT&T. Personally, I've never been an AT&T customer, but I did some testing with them (and all other carriers) at work, and in the end I found that the differences between the coverage in my area are negligible between the carriers. But the iPhone users at work were comparing AT&T to a cup and two strings. They never had any specifics though.


I've had Verizon for years (2002-2008), and dropped them to get the iPhone on AT&T (the only option at the time)

I dropped them because at the time all their non-smart phones were locked down so you couldn't use blue tooth to sync them to your computer, and they forced you to pay for a Verizon over-the-air service to do it instead, or get a smart phone. I decided that if I must get a smart phone, I would get the iPhone, and leave Verizon.

Previously, I had several billing disputes that always ended in Verizon's favor, including the fact that I was paying $2.99 a month for a phone replacement plan that became void when Motorola stopped making my phone. Despite this, they continued to charge me every month until I tried to get my broken phone replaced. They would not honor the plan, nor refund me any of the payments I made, despite the plan being void for almost a year.

I switched to AT&T and certainly saw my coverage was not as good. It has improved greatly since then, and while my Verizon iPhone using GF often gets signal where I don't, the reverse is also often true.

I have had more billing disputes in the 4 years as an AT&T user than in 6 years as a Verizon user. Most of them were regarding the discount I get through my company, and only happened for the first few months, but it sucked having to call AT&T after the first 4-5 bills.

That being said, every time I've called AT&T with a billing problem I hang up satisfied. I always end up with a credit on my next bill, and on several occasions they credited me more than I was due as an apology. There was one time I called up to complain about a charge (when I got my iPhone 4s) and they explained I agreed to the charge (and I did, I found the paperwork and I signed it and initialed it and everything,) but gave me $5 back anyway since "I the salesperson must not have explained it properly".

So, overall I've been happy with AT&T. If I don't have the best cellular service, I at least get treated nicely by their customer service. I just need make sure I actually read the bill every month.
 
2012-05-05 04:46:04 PM
I had nothing but problems with Sprint. Dropped calls. No signal half the time.(wherever I went) Voice mails that would show up days after the call.

Switched to AT&T and have had great service.

I really don't care if hipsters in New York and L.A. shiat all over AT&Ts network when the iphone came out and then complained about bad service.
 
2012-05-05 04:46:55 PM
I've been with AT&T for almost three years now. I've been happier with them than I've been with anyof the other four carriers I'd been with.

Sprint: a little more than two years. Hurricane took out the tower near where I was living, and I switched.
T-Mobile: Was pretty satisfied the first few yeas. Coverage was lousy in some places, but I could normally get service on CingularAT&T towers.
Verizon: When I started dating my wife, she was about the biggest Verizon fan I'd ever met. I tried to switch so I could talk to her free of charge. Turns out, no service where I was living (probably used the same tower as Sprint). Switched back to T-Mobile. Difficulty? I bought a T-Mobile WangWing, and added a generic line for my then-fiancee. Her phone was fine. The HTC thing I had to replace at least three times over the two year contract.

Bought two Apple [|[gses on release day. Switched both lines. They farked up porting her number. To make up for it, they waived the activation fees on both iPhones.

After we got married, she ran up a bunch of charges talking to family (all on Verizon). AT&T switched my plan, retroactively, so I didn't owe a ton of money.

I bought an iPhone 4s in November. Required renewing for another two years with AT&T. I'm okay with this.
 
2012-05-05 06:15:56 PM
I went with Sprint when I found out that as a state employee I can get a 22% discount. The service is decent but drops off quickly once I'm out of the city of Chicago and you have to be within a few feet of a tower to get working 4G, but I haven't gotten too dissatisfied yet. Plus, the EVO came out almost 2 years ago and it's still a great phone.

/may go cheap next year and try US Cellular.
 
2012-05-05 10:07:15 PM
I have two phones at the moment, one ATT and one Sprint.

Sprint coverage in the San Francisco Bay Area is terrible. End of discussion.
 
2012-05-05 11:17:42 PM
No one who has purchased an iPhone since the iPhone came out in 2007 has had a choice of carriers when their contract expired. The people who bought the iPhone 4 when it was only available on AT&T are still under contract. And with ETFs as expensive as they are these days, there's little motivation to leave a carrier when under contract.

It will be interesting to see how many customers AT&T loses when all the iPhone users who didn't have a choice suddenly have a choice.

/ I have no great love for Verizon as a carrier, but were I buying a new iPhone right now would go with a Verizon one.
 
2012-05-06 03:18:16 AM
Agreed on the lousy Sprint coverage in the bay area. On top of that: visual voicemail almost never works (here) on the Sprint iPhone: it either hangs or simply dials into voicemail old-school style. And I definitely miss the simultaneous voice/3G that the AT&T iPhone could do. Siri has been solid though.
 
2012-05-06 06:36:14 AM
Never had a problem with AT&T until I go to a larger city( Dallas, Detroit ). Slow data speeds and dropped calls. In my extremely rural environment Our 3G service is awesome, voice is perfect.
 
2012-05-06 07:41:25 AM

natural316: Ok I'm gonna ask this on here and maybe someone can answer it. I have AT&T service with my iphone 4, not the Siri one, the phone picks up wifi at my house with no problem but after about 8 minutes it still shows full wifi but I literally have no service and my phone becomes a glorified paper weight. AT&T guy said its an apple problem, anyone got any ideas??


I have similar issues with my HTC Android phone at my house. I frequently have to toggle the WiFi off and back on to be able to get out to the internet, even though the phone shows a great signal. It's either my router or channel interference. Our house computers (Windows PCs) all stay connected to the router without problems, except occasionally the laptop when it wakes up from sleeping, or once in a great while the microwave oven will interfere.

The problem is it's not consistent. Lots of neighbors have routers, but the channels used are generally widely dispersed (we have a couple of webmasters for large corporations here, and some other tech guys).

I think it's my router, because I don't have the issue at my mother's house, and the security set-ups are the same, but the routers are different brands.

Can you get and hold a usable WiFi connection in places other than home?
 
2012-05-06 08:53:30 AM
I stick with AT&T because the reps for all the other carriers proudly tell me they won't accept a military power of attorney. I don't think this is a nationwide policy for any of these carriers, and I think they would be more than a little irritated at how dumb the local reps are about this issue, but AT&T has been the only one who doesn't give me any crap so they continue to get my business.
 
2012-05-06 09:35:52 AM
Never had a problem with AT&T's coverage.
There's also the fact that UPMC paid for the phone and picks up the bill.
So yeah, no plans to change.
 
2012-05-06 01:04:28 PM

whenIsayGO: It will be interesting to see how many customers AT&T loses when all the iPhone users who didn't have a choice suddenly have a choice.


The answer: not many. I've yet to meet an AT&T iPhone customer who biatches about the service. What do they complain about? No tethering/wifi hotspot. But you can't do those on Verizon, either, AFAIK.
 
2012-05-06 01:12:21 PM
StingerJ: I've had AT&T for years and briefly switched to VZW. After two weeks, I canceled VZW and reactivated my old phone on AT&T. I'm no defender of AT&T, and I found VZW no better and in many ways (for me) poorer.

It all depends on where the antennas are placed.

But based on a decade of traveling around the country with different people. Overall Verizon has been better.

My anecdotal evidence is that the AT&T/T-Mobile people tended to lose service before me and had to often borrow my Verizon phone to place a call.

// I once drove from Vegas to the North side of the Grand Canyon. My Verizon phone still had a signal (two bars) about an hour after the AT&T phones lost theirs. We all had a signal AT the grand canyon though.

// there are some scary looking towns on that drive. Towns where it was surprising that they had POTS service, let alone cell phone signals.

// I'm sure there are places where AT&T/T-Mobile have better coverage, I just haven't seen one yet. (I thought T-Mobile just piggybacked on the towers that AT&T used anyway).

// sprint doesn't even belong in this discussion as sprint phones still don't get a signal in my condo, which is just 1 mile away from a major college (but is in a slight valley which also blocks TV signals) I'm guessing sprint just doesn't have an aerial that can broadcast into the valley properly.
 
2012-05-06 01:13:39 PM
Creoena: Summary: They both suck. Therefore I use AT+T because I get a discount through work.

I get a discount with both, but I once had an AT&T land line, and screw them :P
 
2012-05-06 01:13:52 PM

finnished:
Also, I've never understood why specifically iPhone users are so quick to defend VZ, but blast AT&T. Personally, I've never been an AT&T customer, but I did some testing with them (and all other carriers) at work, and in the end I found that the differences between the coverage in my area are negligible between the carriers. But the iPhone users at work were comparing AT&T to a cup and two strings. They never had any specifics though.



The problem comes into play when, if you DO switch, and you have the same problems, well then, maybe the problems aren't the carrier, but the actual phone device itself (and yes, as an iPhone carrying person, even though it's a neat little pocket computer, the phone part of the iPhone is all kinds of crappy).

But then again, at that point the defense usually is "well, I never use it to make calls anyway."
 
2012-05-06 01:38:28 PM

snowshovel: But then again, at that point the defense usually is "well, I never use it to make calls anyway."


It's true, though ;)
 
2012-05-06 09:42:01 PM
I used to have a plan with them were every call was a local call and all minutes and texts were unlimited.

When they dropped that, I dropped them.
 
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