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(Click2Houston)   News: Group held hostage in restaurant. Fark: for refusing to pay gratuity   (click2houston.com) divider line 379
    More: Stupid, held hostage, Police Reports  
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16032 clicks; posted to Main » on 02 May 2012 at 2:00 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-02 02:32:40 PM

Madbassist1: frozenhotchocolate: But then again it was texas and whitetrash people are the worst tippers ever, so they could have just been trying to get out of paying their whole tab.

Wanna know how I know you've never worked in Hospitality?

/not even close to the worst.
//they know who they are
///hell they're proud of it.


I've never worked in Hospitality. Pray tell, who are these "worst tippers" you speak of?

/it's a trap!
 
2012-05-02 02:33:36 PM

KatjaMouse: perigee: [images.usatoday.com image 245x389]

What "Chick Lit" might look like...

Aww dammit... now I can't remember what those tacky little booklets are called and google isn't helping. You all at least know what I meant right? If not then could someone in here correct me and link to one of those too?


Chick Tracts?
 
2012-05-02 02:33:42 PM

Madbassist1: frozenhotchocolate: But then again it was texas and whitetrash people are the worst tippers ever, so they could have just been trying to get out of paying their whole tab.

Wanna know how I know you've never worked in Hospitality?

/not even close to the worst.
//they know who they are
///hell they're proud of it.


You can also tell a lot of these people have never worked in hospitality because they believe the service fee added onto large parties is called a gratuity and not service fee.
 
2012-05-02 02:34:27 PM
White trash out on the town.
 
2012-05-02 02:34:51 PM

Oznog: MythDragon: [www.alexanderpics.com image 640x483]

Is there a glass window/door? ✓
Is there a chair? ✓

You are not locked in.

Be sure to check first... there will be an etching in one of the corners. If it reads "Tempered Safety Glass", you're good to go. If it says "Laminated Safety Glass", forget it. That's the same stuff of a car windshield, easy enough to destroy, but not actually make a hole in it you could get through.

The overall size of the item thrown at Tempered Safety Glass is not as important as its hardness. A wooden chair may not be capable of breaking it at all. A rock would, however, and once any portion of TSG is damaged in any way, the entire piece disintegrates.


ncis.otavo.tv
"Rule #9: Always carry a knife"

Even if you don't get out, you can at least take out your frustrations on the window. See what they like more; The $15.77 tip they want you to pay, or the $1,800 the window company will want them to pay. If they held you hostage, and you attempt to escape, I don't think it makes a difference if you actualy get out or not, as long as they were in the wrong (and that's the important part). So hell, smash ALL the windows just in case one pane of tempered glass got put in by mistake.
 
2012-05-02 02:35:30 PM

Egoy3k: Rapmaster2000: You ever try to get a bill together for a large group without automatic gratuity? There's always some cheapass who's trying to reduce his payment, someone who wants everyone to cover the appetizer they ate as an entree that was supposedly "for the table", and someone who agonizes over tax and tipping on their two $5 dollar beers.

Honestly this has never happened to me before. Usually I only eat out with people I like and I don't like people who pull shiat like that. I live in Canada though so maybe we aren't going to quibble over stuff like that when we already got reamed by the actual food costs.

Seriously it's pretty awesome to go out to eat when I'm in the US restaurants are a lot cheaper down there.


I don't have this problem with my friends. It's coworkers or friends of friends at some event. There are a lot of cheapskates and idiots out there that you aren't aware of because you're not a cheapskate or an idiot so you generally don't hang around these people. People with problems attract people with problems.

My problem is drinking.
 
2012-05-02 02:36:36 PM

WhippingBoy: Madbassist1: frozenhotchocolate: But then again it was texas and whitetrash people are the worst tippers ever, so they could have just been trying to get out of paying their whole tab.

Wanna know how I know you've never worked in Hospitality?

/not even close to the worst.
//they know who they are
///hell they're proud of it.

I've never worked in Hospitality. Pray tell, who are these "worst tippers" you speak of?

/it's a trap!


One might say that "blacks" are the worst tippers. I disagree though. Black women are awful tippers, but so are white women. Black men tend to tip the same as white men. Unless they are with a black woman and the server is a white female. If that poor guy even wants to think about getting some that night, he'd better leave less than 5%.
 
2012-05-02 02:36:45 PM

9beers: Trivia Jockey: They can't FORCE you to pay it like you're skipping out on the bill.

Bullshiat they can't.


Explain how a gratuity MUST LEGALLY be paid.
 
2012-05-02 02:37:00 PM
I recently paid the bill for a large group. I don't have a problem with the auto-gratuity (in that case), but I do have a question about a particular line item.

"Gratuity Tax Tax"

i555.photobucket.com

Anyone want to try to explain why I got charged an extra $15? State of SC, if it matters.
 
2012-05-02 02:37:20 PM

stevenboof: wambu: OtherLittleGuy: Locking them in and calling police -- this borders on locking in a shoplifter.

Not sure if legal.

For a shoplifter it's legal because a crime has been committed.

In this case the only crime committed was by the manager.

Can you buy a ticket to a ball game and not pay the "service fee"? I can almost guarantee that it is not listed as "gratuity" on the menu. At almost every place I've seen with this policy it is marked "service fee" to avoid this type of stuff. It is a crime to walk out without paying for goods and/or services that you receive.


Bullshiat. Every single place I've gone to with a "parties of X or more" lists it as gratuity. It's not a fee or surcharge, it's gratuity.
 
2012-05-02 02:38:02 PM

hailin: I never really understood the large party gratuity charge, especially when the final bill is split. They wouldn't force gratuity if we were six people who walked in separately, where sat at different adjoining tables, were waited on by the same waitress, and talked through our meal. For some reason sitting everyone together suddenly creates such a cluster fark that 18% gratuity is required to tend to them? I don't believe it. I think it is just something restaurants do to bilk more money out of people. Here is an idea: charge a fair price for your food and to pay your staff decently that gratuity is optional...the way it should be.

I had crap service the other day so I'm a bit jaded. We never got a drink refill, didn't get our appetizer, our steaks took an hour to get to us, and it was cold when we got it. The girl didn't even apologize or come check on us and there was maybe three tables in her section. She was more interested in flirting with the bartender. We left her no tip, so she says in loud voice to shame us "Your WELCOME even if you left no tip!" I usually never respond to biatchy servers, but I said "And thank YOU for making us waste $60 on cold food we couldn't eat and no drinks so that we have to stop at McDonald's on the ride home so we can actually have a warm meal and a soda!" The people in our section started voicing their complaints too and the manager walked over. The people willing to wait got hot meals right away and free dessert, those of us who have had enough got our meals comped and sincere apology. I seriously hope that snot of a waitress got fired.


One explanation that I have hears is because a lot of people tend to tip less on larger bills. If you are alone and your bill is $50 your 15% tip amounts to $7.50. If you have a group of 10 that tip is now $75. Sure, $75 is still 15% of $500, but it seems to be bigger. And, with groups, the cost of your meal is often greater than if it was broken down to each person. Groups tend to order more appetizers and more drinks (especially true if drinking wine), so that group of 10 could easily be looking at a $600+ bill, thus making the corresponding tip look bigger.
 
2012-05-02 02:38:11 PM

Trivia Jockey: Explain how a gratuity MUST LEGALLY be paid.


When it's a posted policy of the establishment.
 
2012-05-02 02:39:01 PM

Kraftwerk Orange: I recently paid the bill for a large group. I don't have a problem with the auto-gratuity (in that case), but I do have a question about a particular line item.

"Gratuity Tax Tax"

[i555.photobucket.com image 640x427]

Anyone want to try to explain why I got charged an extra $15? State of SC, if it matters.


You got off easy. Usually they charge tax on the gratuity tax tax.
 
2012-05-02 02:39:55 PM

KatjaMouse: hailin: I had crap service the other day so I'm a bit jaded. We never got a drink refill, didn't get our appetizer, our steaks took an hour to get to us, and it was cold when we got it. The girl didn't even apologize or come check on us and there was maybe three tables in her section. She was more interested in flirting with the bartender. We left her no tip, so she says in loud voice to shame us "Your WELCOME even if you left no tip!" I usually never respond to biatchy servers, but I said "And thank YOU for making us waste $60 on cold food we couldn't eat and no drinks so that we have to stop at McDonald's on the ride home so we can actually have a warm meal and a soda!" The people in our section started voicing their complaints too and the manager walked over. The people willing to wait got hot meals right away and free dessert, those of us who have had enough got our meals comped and sincere apology. I seriously hope that snot of a waitress got fired.
I knew of a few people in college who got fired just for pulling that.


For using bad grammar?
 
2012-05-02 02:39:55 PM

Trivia Jockey: 9beers: Trivia Jockey: They can't FORCE you to pay it like you're skipping out on the bill.

Bullshiat they can't.

Explain how a gratuity MUST LEGALLY be paid.


When it's called a "SERVICE CHARGE"!
 
2012-05-02 02:40:43 PM

9beers: Trivia Jockey: Explain how a gratuity MUST LEGALLY be paid.

When it's a posted policy of the establishment.


It would never hold up in court IMO. But, most people would not bother pushing it that far.
 
2012-05-02 02:41:12 PM

Carth: Put it on a credit card and then do a charge back due to coercion. Let the restaurant and Visa fight it out.


And you'd lose.

/not sure why people think charge backs always work
//while you're reading this, a protip: always require a signature for packages you receive
 
2012-05-02 02:41:18 PM

Egoy3k: frozenhotchocolate: But then again it was texas and whitetrash people are the worst tippers ever, so they could have just been trying to get out of paying their whole tab.

So every single person in Texas is 'whitetrash'? I've never been but I would assume that Texas has it's share of morons but by and large has just as many decent folks as any other state.


Not saying everyone in texas is whitetrash, but from my expirence generally whitetrash people are the most likely to complain about auto-grat.

/loves whitetrash girls
 
2012-05-02 02:41:47 PM

Kraftwerk Orange: I recently paid the bill for a large group.


Nobody cares that you have that kind of money to throw away on a meal, get lost.
 
2012-05-02 02:41:56 PM
Ok, so now I'm curious. If you are in a large party and the menu says that gratuity will be added and the service and/or food is really, really horrible... what do you do? Are you legally obligated to pay the pre-stated gratuity or can you refuse (legally) to pay it?

/my tips are not fantastic but I'm not a d-bag about it, I almost always tip 15% or a little higher
 
2012-05-02 02:42:39 PM

scottydoesntknow: Bullshiat. Every single place I've gone to with a "parties of X or more" lists it as gratuity. It's not a fee or surcharge, it's gratuity.


That may have been true even as recent as 5 years ago, but it's not the case anymore. I've worked at more restaurants than I'd care to admit, most restaurants (especially corporate ones) have changed their wording for this specific reason. It's not like this is the first time someone not wanting to pay the "gratuity" has ever come up.
 
2012-05-02 02:42:50 PM
A policy to charge parties of 5 or more?

She called the manager to talk to him about poor service and asked if she had to pay the full gratuity.
He said yes? Why didn't he then and there find out what was wrong with her meal?

Why didn't she call him earlier when she had to wait for a refill or when the remainder of the meal didn't come out?



A gratuity is a gift, by definition. I don't believe you can demand a gift from anyone, otherwise it's extortion.
Hoo boy, this is pretty convoluted. But I think I'm going to side with the diner.
 
2012-05-02 02:43:11 PM

Jument: Ok, so now I'm curious. If you are in a large party and the menu says that gratuity will be added and the service and/or food is really, really horrible... what do you do? Are you legally obligated to pay the pre-stated gratuity or can you refuse (legally) to pay it?

/my tips are not fantastic but I'm not a d-bag about it, I almost always tip 15% or a little higher


I'm pretty sure you are not legally required to pay any sort of "gratuity."
 
2012-05-02 02:43:36 PM

Rapmaster2000: Egoy3k: I tip everywhere and I tip well but if the service sucks I will either tip poorly or not at all automatic gratuity is the dumbest thing ever. Yes it was clearly marked on their menus so they were made aware before ordering that this was the case but who thinks, oh lets eat somewhere else the service might be poor here and then I'd be forced to tip when I'd rather not?

You ever try to get a bill together for a large group without automatic gratuity? There's always some cheapass who's trying to reduce his payment, someone who wants everyone to cover the appetizer they ate as an entree that was supposedly "for the table", and someone who agonizes over tax and tipping on their two $5 dollar beers.

I won't eat with a large group anymore who aren't my closest friends if the place can't split bills. I'm done with my wife's friend's birthday party with a bunch of people I don't know who act like they never get out of the house.


The flip side is being labeled the cheapass when you're no such thing. 6 people eating together, 4 of them split 3 bottles of wine and had dessert. 2 of us don't drink any wine or need any desert. I put the right amount down when the bill came to cover food and 20% plus and still got chided for not just splitting the bill.
 
2012-05-02 02:44:30 PM
Is the thread where un/under-educated losers whine about how hard it is to run/work in a restaurant and how all customers are shiftless layabouts look to weasel out of the bill?

checks

Yep. What's the matter, princess, that ITT degree in "Hospitality" or BA in Medieval Poetry not helping you land a real job?
 
2012-05-02 02:45:07 PM

Slaves2Darkness: xanadian: Because People in power are Stupid: she claims they locked the door and called the police.
And Then?

I was going to post exactly this.

AND THEN!??

Walker: Choose your adventure:

I'll pick #2.

/not a Texan, but a Mainer
//we like guns

Pick a random number between 1 and 10. If it is 1-5 take option 1, if it is 6-9 take option 2, if it is 10 you lose.

#1 The diners get the drop on the restaurant staff kill 3 wounding 2 and exit the restaurant before the police show up.

#2 The staff shoot two of the diners and sell the rest into slavery to pay the remaining 17%. They have to donate 40% to the local police charity fund though and lose money.


I don't think you get how this works.
 
2012-05-02 02:45:48 PM

Egoy3k: Rapmaster2000: You ever try to get a bill together for a large group without automatic gratuity? There's always some cheapass who's trying to reduce his payment, someone who wants everyone to cover the appetizer they ate as an entree that was supposedly "for the table", and someone who agonizes over tax and tipping on their two $5 dollar beers.

Honestly this has never happened to me before. Usually I only eat out with people I like and I don't like people who pull shiat like that. I live in Canada though so maybe we aren't going to quibble over stuff like that when we already got reamed by the actual food costs.

Seriously it's pretty awesome to go out to eat when I'm in the US restaurants are a lot cheaper down there.


This.

With my group of friends, we're at the point we just rotate who picks up the tab. It might not work out perfectly, but none of us care if someone paid $20 more than the last person, as it gets rid of so much drama.
 
2012-05-02 02:46:54 PM

Jument: Ok, so now I'm curious. If you are in a large party and the menu says that gratuity will be added and the service and/or food is really, really horrible... what do you do? Are you legally obligated to pay the pre-stated gratuity or can you refuse (legally) to pay it?

/my tips are not fantastic but I'm not a d-bag about it, I almost always tip 15% or a little higher


If you talk to the manager before it comes time to pay the bill (when you're actually experiencing the problem) they will most likely take care of it for you. This BS that you're meal's done and now you want to complain about the service is nothing more than an excuse to not have to pay the agreed upon service charge.
 
2012-05-02 02:47:18 PM

Jument: Ok, so now I'm curious. If you are in a large party and the menu says that gratuity will be added and the service and/or food is really, really horrible... what do you do? Are you legally obligated to pay the pre-stated gratuity or can you refuse (legally) to pay it?

/my tips are not fantastic but I'm not a d-bag about it, I almost always tip 15% or a little higher


I've heard friends say they've been able to talk to the manager and get the automatic tip removed from the bill. But that's at chain restaurants, not mom-and-pops, so YMMV.
 
2012-05-02 02:48:38 PM

Kraftwerk Orange: I recently paid the bill for a large group. I don't have a problem with the auto-gratuity (in that case), but I do have a question about a particular line item.

"Gratuity Tax Tax"

[i555.photobucket.com image 640x427]

Anyone want to try to explain why I got charged an extra $15? State of SC, if it matters.


Here's a hint: They said "tax" twice.
 
2012-05-02 02:48:43 PM

Caelistis: Is the thread where un/under-educated losers whine about how hard it is to run/work in a restaurant and how all customers are shiftless layabouts look to weasel out of the bill?

checks

Yep. What's the matter, princess, that ITT degree in "Hospitality" or BA in Medieval Poetry not helping you land a real job?


I don't think a single person has posted any such thing in this thread. Quick question: do your tips often contain potato?
 
2012-05-02 02:48:45 PM
Automatic tip?

You add a tip to my bill and you can be damn sure you ain't getting one.

And you're not getting a tip for just doing your damn job.

This whole Tip crap is just ridiculous. If I like you and you went above and beyond your job then I'll toss you a couple of bucks in thanks but I'll be damned if I'm going to tip someone for just doing their job.

Tip expected is a tip denied.
 
2012-05-02 02:48:51 PM

9beers: Trivia Jockey: Explain how a gratuity MUST LEGALLY be paid.

When it's a posted policy of the establishment.


Wrong...if it's posted as a "gratuity", the "policy" is simply that they add it to the bill automatically, not that you have to pay it. A gratuity has legal meaning...you can't change that by fiat.

A "service charge" is something different.
 
2012-05-02 02:48:56 PM

Caelistis: Is the thread where un/under-educated losers whine about how hard it is to run/work in a restaurant and how all customers are shiftless layabouts look to weasel out of the bill?

checks

Yep. What's the matter, princess, that ITT degree in "Hospitality" or BA in Medieval Poetry not helping you land a real job?


How much profit is your restaurant making?
 
2012-05-02 02:49:36 PM
 
2012-05-02 02:50:09 PM

rustypouch: With my group of friends, we're at the point we just rotate who picks up the tab. It might not work out perfectly, but none of us care if someone paid $20 more than the last person, as it gets rid of so much drama.


If you get drama over simply paying up you might need to get new group friends (or perhaps they need to drop you).
I find groups tend to overpay if anything.

Your groups are probably better looking though.
 
2012-05-02 02:50:14 PM

stevenboof: Trivia Jockey: 9beers: Trivia Jockey: They can't FORCE you to pay it like you're skipping out on the bill.

Bullshiat they can't.

Explain how a gratuity MUST LEGALLY be paid.

When it's called a "SERVICE CHARGE"!



I just re-read the article...I saw "gratuity" a bunch of times, but not "service charge". Where did you see that it was a service charge?
 
2012-05-02 02:50:43 PM

Englebert Slaptyback:

If I recall correctly the instruction of some southern colleagues, the plural form should be "all y'all".

(Apostrophe position is positively paramount.)


If I recall correctly, in the world of business, even in the south,

one may get hired talking like that but one will find the glass ceiling soon enough
 
2012-05-02 02:50:48 PM

OtherLittleGuy: Restaurant policy: more than 5 people and there is an automatic 17% tip.

Locking them in and calling police -- this borders on locking in a shoplifter.

Not sure if legal.


Shoplifter? Really? Refusing to tip does not equal a dine and dash.

Lumpmoose: News: Group held hostage in restaurant. Fark: for refusing to pay gratuity additional fee clearly marked on menu

If you don't like losing the ability to snub the waitstaff, split up or don't go.


That's a terrible argument. Mandatory tips are never an issue unless terrible service is rendered, a situation that can only arise after you walk in and sit down. Most people would expect decent service and therefor be okay with the tip.

If a customer walks in and you flat-out neglect them, no amount of words on the menus should allow you to extort a fee for service you didn't properly render.

It would be like taking your car to a mechanic and having him forget to fix something, but still demand the full price for bringing your car in.
 
2012-05-02 02:50:50 PM

Kraftwerk Orange: I recently paid the bill for a large group. I don't have a problem with the auto-gratuity (in that case), but I do have a question about a particular line item.

"Gratuity Tax Tax"

[i555.photobucket.com image 640x427]

Anyone want to try to explain why I got charged an extra $15? State of SC, if it matters.


Once an automatic gratuity is added the government now classifies it as a service charge.
services are taxable.
same rule in ontario.
 
2012-05-02 02:51:14 PM
Yeah, I REALLY want to know why only 3 people on here have mentioned "false imprisonment"
I'm kind of surprised the cops didn't flip on the restaurant people.
Though, I've always heard the cops are usually going to side with the person that called them...
 
2012-05-02 02:51:14 PM

Caelistis: Is the thread where un/under-educated losers whine about how hard it is to run/work in a restaurant and how all customers are shiftless layabouts look to weasel out of the bill?

checks

Yep. What's the matter, princess, that ITT degree in "Hospitality" or BA in Medieval Poetry not helping you land a real job?


Over/under on how many boogers this person has unknowingly eaten in their life?
 
2012-05-02 02:51:23 PM

Oznog: MythDragon: [www.alexanderpics.com image 640x483]

Is there a glass window/door? ✓
Is there a chair? ✓

You are not locked in.

Be sure to check first... there will be an etching in one of the corners. If it reads "Tempered Safety Glass", you're good to go. If it says "Laminated Safety Glass", forget it. That's the same stuff of a car windshield, easy enough to destroy, but not actually make a hole in it you could get through.

The overall size of the item thrown at Tempered Safety Glass is not as important as its hardness. A wooden chair may not be capable of breaking it at all. A rock would, however, and once any portion of TSG is damaged in any way, the entire piece disintegrates.


Which is the one the ceramic from a spark plug completely destroys?
 
2012-05-02 02:51:24 PM

thewitchking: Automatic tip?

You add a tip to my bill and you can be damn sure you ain't getting one.

And you're not getting a tip for just doing your damn job.

This whole Tip crap is just ridiculous. If I like you and you went above and beyond your job then I'll toss you a couple of bucks in thanks but I'll be damned if I'm going to tip someone for just doing their job.

Tip expected is a tip denied.


You are late.
 
2012-05-02 02:52:15 PM
You don't get to decide how much to pay for the food based upon whether the cook did a good job or not. Why do you think you get to if the gratiuity is included? It's part of the stated price, and you've agreed to pay it by ordering the food.

Try pulling this with room service, where the 18% is included, and they tell you on the phone before the waiter shows up.
 
2012-05-02 02:52:22 PM
Marks said. "I asked the police officer twice, maybe three times, is it against the law if we don't pay the gratuity and he never gave me a straight answer."


Asking a cop for legal advice is like asking a mortician for health advice.

// worse actually. Cops are under no obligation to be truthful to you. They can lie then bust you for following their advice.
 
2012-05-02 02:53:09 PM
This is what happens when you decide that the filthy masses would make a great boss.
 
2012-05-02 02:53:29 PM

9beers: Kraftwerk Orange: I recently paid the bill for a large group.

Nobody cares that you have that kind of money to throw away on a meal, get lost.


To explain, it was a school field trip, and my job was to handle the money for the trip. Not trying to show off - it wasn't my money - sorry if you took it the wrong way.
 
2012-05-02 02:53:31 PM

WhippingBoy: Kraftwerk Orange: I recently paid the bill for a large group. I don't have a problem with the auto-gratuity (in that case), but I do have a question about a particular line item.

"Gratuity Tax Tax"

[i555.photobucket.com image 640x427]

Anyone want to try to explain why I got charged an extra $15? State of SC, if it matters.

You got off easy. Usually they charge tax on the gratuity tax tax.


I thought that was a fee. A gratuity tax tax fee.

Link
/that'll be 25¢ docking tax, there's 17¢ new-in-town tax, and there's 45¢ rowboat-under-the-wharf tax, and one dollar leaving-your-junk-lying-around-the-wharf tax...Is that the nature of question? There's a nickel question tax.
 
2012-05-02 02:53:49 PM
another reason to stay away from houston. fark that business that has no clue about how to handle customer service. they guaranteed their 17% AND no future business from them. they deserve lost revenue over it.
 
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