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(Click2Houston)   News: Group held hostage in restaurant. Fark: for refusing to pay gratuity   (click2houston.com ) divider line
    More: Stupid, held hostage, Police Reports  
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16044 clicks; posted to Main » on 02 May 2012 at 2:00 PM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-05-02 02:17:24 PM  
Damn. Looking at TFA comments looks like this place has a reputation for having crappy service. Wonder how they're Yelp page is looking.
 
2012-05-02 02:17:26 PM  

Paris1127: La Fisherman? What kind of a restaurant name is that? What language is that supposed to be?


It's Spanish, for "the fisherman".
 
2012-05-02 02:17:35 PM  

frozenhotchocolate: But then again it was texas and whitetrash people are the worst tippers ever, so they could have just been trying to get out of paying their whole tab.


So every single person in Texas is 'whitetrash'? I've never been but I would assume that Texas has it's share of morons but by and large has just as many decent folks as any other state.
 
2012-05-02 02:18:21 PM  

OtherLittleGuy: Restaurant policy: more than 5 people and there is an automatic 17% tip.

Locking them in and calling police -- this borders on locking in a shoplifter.

Not sure if legal.


isn't it just a form of detaining them? kind of a citizens arrest via locked door?

/locked shoplifters in a store once.... they kinda went ape shiat & i had to let em out like the critters they were for fear of the actual customers.
//csb
 
2012-05-02 02:19:07 PM  
The weird thing is that on the menu nearly EVERYTHING simply says "market price".
 
2012-05-02 02:19:15 PM  

lucksi: When I'm going to Japan next year -where tipping is a nono- I'm sure I will receive bad service because the waiters there can't adjust their service to the tip they expect from me.

/get rid of tipping already
//charge everyone more instead


I was in Japan a few months ago. The level of service there is mind-numbingly good.
 
2012-05-02 02:19:36 PM  

carrion_luggage: Gratuity: a gift of money, over and above payment due for service.

Are you legally required to give someone a gift? No? Then unlock the doors motherfarker or I'll have YOU arrested for kidnapping.


And that's why most places that do this call it a "service charge". Just because Subby farked it up in the headline, doesn't mean that's not the case here.
 
2012-05-02 02:19:51 PM  
I'd rather we just pay restuarant staff a living wage and have the price reflected in the food and then tip for excellent service, but whatevs. Sounds like both a crappy restaurant and some stupid people.
 
2012-05-02 02:20:06 PM  

9beers: I haven't clicked on the video so I have no idea if they interviewed the people involved. Having said that, I'm willing to bet that they're black.


Oh... yup.
 
2012-05-02 02:20:16 PM  
Just watched the video....yep.
 
2012-05-02 02:20:44 PM  

Englebert Slaptyback: scottydoesntknow

I really don't know where to stand on the issue.


Heh - scottydoesntknow doesn't know.


Gonna go get the papers, get the papers.


So don't tell Scotty!
 
2012-05-02 02:20:59 PM  
You have an unsettled bill and ya'll can't leave until you pay it,'

I think I see the problem here.
 
2012-05-02 02:21:08 PM  
Oh, for christ sake:

gra·tu·i·ty
[gruh-too-i-tee, -tyoo-]
noun, plural gra·tu·i·ties.
1. a gift of money, over and above payment due for service, as to a waiter or bellhop; tip.
 
2012-05-02 02:21:47 PM  

OtherLittleGuy: Restaurant policy: more than 5 people and there is an automatic 17% tip.

Locking them in and calling police -- this borders on locking in a shoplifter.

Not sure if legal.


Don't sound legal to me. In fact, it sounds like kidnapping and/or false imprisonment. If even the slightest physical force was used to prevent them from leaving, that's an additional felony charge (battery); the threat of such force (assault) is just a misdemeanor, though.

In any case, that family ought to check the yellow pages for a good lawyer, and the restaurant employees should start sending out resumes or brace themselves for unemployment due to the place going bankrupt (especially the workers who were NOT there that night)

/using Florida's definitions for "assault" and "battery"
//your local and state laws may vary -- look it up yourself
///IANAL. Also, I am not a lawyer
 
2012-05-02 02:22:10 PM  

vento: Automatic gratuaity on *5* or more? I've never seen it lower than 8 or more. Seems like quite a racket they have there. Why not just make it "1 or more" and be obvious about it?


Your average family=5. Nice. forcing families to tip 17% on (obviously) crappy service.

/Works in Houston
//Will not be dining at La Fisherman
 
2012-05-02 02:22:14 PM  

Allen. The end.: The weird thing is that on the menu nearly EVERYTHING simply says "market price".


They probably have a board. I noticed that they have an extensive menu of fried shiat for $10. They complained their drinks weren't refilled (re: nonalcoholic). So, I imagine the gratuity was around $10.
 
2012-05-02 02:23:07 PM  
I never really understood the large party gratuity charge, especially when the final bill is split. They wouldn't force gratuity if we were six people who walked in separately, where sat at different adjoining tables, were waited on by the same waitress, and talked through our meal. For some reason sitting everyone together suddenly creates such a cluster fark that 18% gratuity is required to tend to them? I don't believe it. I think it is just something restaurants do to bilk more money out of people. Here is an idea: charge a fair price for your food and to pay your staff decently that gratuity is optional...the way it should be.

I had crap service the other day so I'm a bit jaded. We never got a drink refill, didn't get our appetizer, our steaks took an hour to get to us, and it was cold when we got it. The girl didn't even apologize or come check on us and there was maybe three tables in her section. She was more interested in flirting with the bartender. We left her no tip, so she says in loud voice to shame us "Your WELCOME even if you left no tip!" I usually never respond to biatchy servers, but I said "And thank YOU for making us waste $60 on cold food we couldn't eat and no drinks so that we have to stop at McDonald's on the ride home so we can actually have a warm meal and a soda!" The people in our section started voicing their complaints too and the manager walked over. The people willing to wait got hot meals right away and free dessert, those of us who have had enough got our meals comped and sincere apology. I seriously hope that snot of a waitress got fired.
 
2012-05-02 02:23:15 PM  
Every time this thread comes around (biweekly or so by my count) I am so incredibly grateful that I never have to wait tables again. 2.12 an hour plus tips my left butt cheek. I'll go back to telemarketing, soulsucking hellhole that that is, before I'll "serve" the populace again.
 
2012-05-02 02:23:17 PM  

Trivia Jockey: They can't FORCE you to pay it like you're skipping out on the bill.


Bullshiat they can't.
 
2012-05-02 02:23:22 PM  

perigee: [images.usatoday.com image 245x389]

What "Chick Lit" might look like...


Aww dammit... now I can't remember what those tacky little booklets are called and google isn't helping. You all at least know what I meant right? If not then could someone in here correct me and link to one of those too?
 
2012-05-02 02:23:34 PM  
I tend to not lay the blame on bad wait staff. I blame the restaurant and its owners, as the buck does indeed stop there. If I get bad service once, the only reason I would return is if the food is outstanding. If I get bad service twice, that establishment will never see my money again.

Even if the service is bad, I tip 15%.
 
2012-05-02 02:24:10 PM  
The gratuity policy was clearly marked on the restaurant's menus.

Pay up dumbass
 
2012-05-02 02:24:17 PM  

MythDragon: [www.alexanderpics.com image 640x483]

Is there a glass window/door? ✓
Is there a chair? ✓

You are not locked in.


Be sure to check first... there will be an etching in one of the corners. If it reads "Tempered Safety Glass", you're good to go. If it says "Laminated Safety Glass", forget it. That's the same stuff of a car windshield, easy enough to destroy, but not actually make a hole in it you could get through.

The overall size of the item thrown at Tempered Safety Glass is not as important as its hardness. A wooden chair may not be capable of breaking it at all. A rock would, however, and once any portion of TSG is damaged in any way, the entire piece disintegrates.
 
2012-05-02 02:24:21 PM  
The whole tipping culture is ridiculous. Tips should never be expected, they should be a bonus. They should be for exceptional service ONLY. Also, if a tip is mandatory then it's no longer a tip, it's a fee.

At any business other than a sit-down restaurant, the price posted is the price you are expected and required to pay. This is required by law. Restaurants should not be an exception, the expected tip should be built into the price of the food. If I go into a restaurant with nothing but $15 on me, I should be able to order $15 worth of food and drinks, pay for them, and leave without hassle or causing any employee to not get their share of what I paid..
 
2012-05-02 02:24:21 PM  
I know there's a lot of differences between american english and English english..... but I didnt know 'gratuity' meant something entirely different in then USA
 
2012-05-02 02:24:59 PM  
Asshat manager gives the industry a bad name.

Gratuities are optional whether they have a "policy" or not.

A dick move not to remove it from the bill.


"Their is no reason for it -- it's just our policy."
 
2012-05-02 02:25:05 PM  
If only there were a way to get these on the cheap:
3.bp.blogspot.com

like 3-4 cents each. I'd hand those farkers out everywhere. Crappy service at the Olive Garden? Tiny violin. (For instance bring out some people's food well after the rest of the table is done eating). Hobo in the intersection? BAM! Tiny violin in his cup. Art history major lamenting his job at the Matress King? Tiny violin.

Maybe I could get them from China, so they'd have the bonus of being made from somethign poisonous.
 
2012-05-02 02:25:25 PM  
Oh and to add one thing to my previous rant: I don't expect stellar service at Perkin's. If the food comes out warm enough then I'm good. I do however expect a hot meal and a refilled drink when I go to an upscale restaurant for an intimate dinner with my husband.
 
2012-05-02 02:25:31 PM  

The Southern Dandy: The gratuity policy was clearly marked on the restaurant's menus.

Pay up dumbass


True.

But, even dumber for the restaurant to involve the law (and thus, the media) over it.
 
2012-05-02 02:25:39 PM  

hailin: I had crap service the other day so I'm a bit jaded. We never got a drink refill, didn't get our appetizer, our steaks took an hour to get to us, and it was cold when we got it. The girl didn't even apologize or come check on us and there was maybe three tables in her section. She was more interested in flirting with the bartender. We left her no tip, so she says in loud voice to shame us "Your WELCOME even if you left no tip!" I usually never respond to biatchy servers, but I said "And thank YOU for making us waste $60 on cold food we couldn't eat and no drinks so that we have to stop at McDonald's on the ride home so we can actually have a warm meal and a soda!" The people in our section started voicing their complaints too and the manager walked over. The people willing to wait got hot meals right away and free dessert, those of us who have had enough got our meals comped and sincere apology. I seriously hope that snot of a waitress got fired.


I knew of a few people in college who got fired just for pulling that.
 
2012-05-02 02:25:48 PM  

MythDragon: [www.alexanderpics.com image 640x483]

Is there a glass window/door? ✓
Is there a chair? ✓

You are not locked in.


Must you use or create an emergency exit in order to exit the building? ✓
Must you escape the building in order to exit of your own accord, as opposed to simply exiting the building through the main entrance? ✓

You are locked in.
 
2012-05-02 02:26:15 PM  

OtherLittleGuy: Locking them in and calling police -- this borders on locking in a shoplifter.

Not sure if legal.


For a shoplifter it's legal because a crime has been committed.

In this case the only crime committed was by the manager.
 
2012-05-02 02:26:23 PM  
twilight.ponychan.net

BOOOO!
The service is bad, and YOU SHOULD FEEL BAD!!!
 
2012-05-02 02:26:27 PM  

Rapmaster2000: You ever try to get a bill together for a large group without automatic gratuity? There's always some cheapass who's trying to reduce his payment, someone who wants everyone to cover the appetizer they ate as an entree that was supposedly "for the table", and someone who agonizes over tax and tipping on their two $5 dollar beers.


You need a better class of friends. I've been out with groups where everyone pitched in and the resulting tip was way over the top. Our waitresses love us.
 
2012-05-02 02:26:27 PM  

vudukungfu


You have an unsettled bill and ya'll can't leave until you pay it,'

I think I see the problem here.


If I recall correctly the instruction of some southern colleagues, the plural form should be "all y'all".

(Apostrophe position is positively paramount.)
 
2012-05-02 02:26:38 PM  
Locking the doors was wrong, but fark you if you're too ignorant to read the part on the menu that says A GRATUITY WILL BE ADDED TO PARTIES OF 5 OR MORE. I deal with these cheapskates all the time, and it's usually the girlfriend/wife that stays behind apologizing for their other while they're out the door in some kind of fake huff. If you want it your way, go to Burger King. If you don't like it, farkin' cook at home. Nobody owes you shiat; you're in our house, and if you can't have respect for our business, or are there to shortchange us or take advantage, then piss off. Being a restaurant manager myself at a mid to high end restaurant, you'd be surprised how many people come in and "invent" problems to save a few bucks. Some people just want to watch the world burn, etc. If he really had a problem with the service, they should have been able to hammer it out with the manager, or got up and left. Not answer "everything is great, thanks" every time the waiter comes over then pull some surprise upset at the last second. Good for them for calling the cops. AND the guy ended up paying after all to avoid "further complications". Uh huh. He was in the right and ended up paying anyways? See above. Sounds like white trash both ways.

/also tell your server you'd like split checks WHEN YOU SIT DOWN, dammit.
 
2012-05-02 02:27:08 PM  

NutWrench: Oh, for christ sake:

gra·tu·i·ty
[gruh-too-i-tee, -tyoo-]
noun, plural gra·tu·i·ties.
1. a gift of money, over and above payment due for service, as to a waiter or bellhop; tip.


THIS!

Forced "gratuity" is a surcharge blatantly mislabeled as a tip. Fortunately I never had a situation where I was in a big group and the service was terrible(mainly because the restaurant wants repeat business) but if I were ever in that situation I would probably do the same thing.
 
2012-05-02 02:27:55 PM  

MythDragon: If only there were a way to get these on the cheap:
[3.bp.blogspot.com image 229x300]


You're in a tip thread and use that tiny violin reference?

1.bp.blogspot.com
 
2012-05-02 02:28:06 PM  

wambu: Asshat manager gives the industry a bad name.

Gratuities are optional whether they have a "policy" or not.

A dick move not to remove it from the bill.


"Their is no reason for it -- it's just our policy."


Hey, I am Mr Pink when it comes to tips, but when you KNOW going in that they're going to add 15% to the bill...IT SAYS RIGHT THERE ON THE MENU...then you have no room to argue. PAY THE FARKING BILL!
 
2012-05-02 02:28:34 PM  

Paris1127: La Fisherman? What kind of a restaurant name is that? What language is that supposed to be?


Are you sure that's not the name of one of the people refusing to tip?
 
2012-05-02 02:28:45 PM  

hailin: I never really understood the large party gratuity charge, especially when the final bill is split. They wouldn't force gratuity if we were six people who walked in separately, where sat at different adjoining tables, were waited on by the same waitress, and talked through our meal. For some reason sitting everyone together suddenly creates such a cluster fark that 18% gratuity is required to tend to them? I don't believe it. I think it is just something restaurants do to bilk more money out of people. Here is an idea: charge a fair price for your food and to pay your staff decently that gratuity is optional...the way it should be.

I had crap service the other day so I'm a bit jaded. We never got a drink refill, didn't get our appetizer, our steaks took an hour to get to us, and it was cold when we got it. The girl didn't even apologize or come check on us and there was maybe three tables in her section. She was more interested in flirting with the bartender. We left her no tip, so she says in loud voice to shame us "Your WELCOME even if you left no tip!" I usually never respond to biatchy servers, but I said "And thank YOU for making us waste $60 on cold food we couldn't eat and no drinks so that we have to stop at McDonald's on the ride home so we can actually have a warm meal and a soda!" The people in our section started voicing their complaints too and the manager walked over. The people willing to wait got hot meals right away and free dessert, those of us who have had enough got our meals comped and sincere apology. I seriously hope that snot of a waitress got fired.


Good for you. There's nothing quite so satisfying as putting one of those working class plebeians in their place. Why just this morning Meredith had to chew out our lazy butler because he washed my sock garters, and they were still covered in schmutz. When will these commoners every learn???
 
2012-05-02 02:29:20 PM  

Cheesus: Can we please get rid of gratuity and just pay the waitstaff a decent wage?


But then my food will cost 17% more!

/I know I'll pay the same either way but I feel better to have the illusion that my tip is optional even when it's mandatory.
 
2012-05-02 02:30:12 PM  

AssAsInAssassin: scottydoesntknow: if you receive very crappy service (like they said they did), then forcing someone to tip does nothing to actually improve the service there. The waitstaff know they are getting at least 17% no matter how bad service is, so there's no motivation to become better. Minimum should be 10% for large parties, then you can tip more if the service warrants it.

This.

/Welcome to Obama's Amerika.
//trolling...


When did standard tipping go from 15% to 17%???

Don't say "inflation". The basic cost of the food increased with inflation, so the wait staff has their cost-of-living increase right there.
 
2012-05-02 02:30:51 PM  

wambu: OtherLittleGuy: Locking them in and calling police -- this borders on locking in a shoplifter.

Not sure if legal.

For a shoplifter it's legal because a crime has been committed.

In this case the only crime committed was by the manager.


Can you buy a ticket to a ball game and not pay the "service fee"? I can almost guarantee that it is not listed as "gratuity" on the menu. At almost every place I've seen with this policy it is marked "service fee" to avoid this type of stuff. It is a crime to walk out without paying for goods and/or services that you receive.
 
2012-05-02 02:30:56 PM  

Rapmaster2000: You ever try to get a bill together for a large group without automatic gratuity? There's always some cheapass who's trying to reduce his payment, someone who wants everyone to cover the appetizer they ate as an entree that was supposedly "for the table", and someone who agonizes over tax and tipping on their two $5 dollar beers.


Honestly this has never happened to me before. Usually I only eat out with people I like and I don't like people who pull shiat like that. I live in Canada though so maybe we aren't going to quibble over stuff like that when we already got reamed by the actual food costs.

Seriously it's pretty awesome to go out to eat when I'm in the US restaurants are a lot cheaper down there.
 
2012-05-02 02:31:21 PM  

frozenhotchocolate: But then again it was texas and whitetrash people are the worst tippers ever, so they could have just been trying to get out of paying their whole tab.


Wanna know how I know you've never worked in Hospitality?

/not even close to the worst.
//they know who they are
///hell they're proud of it.
 
2012-05-02 02:31:52 PM  
Waiters like this are what makes me hate tipping. It's a gift, not an entitlement.

A couple weeks ago I left a $20 tip for a $30 check. The server earned it.

Conversely, last summer I gave a waitress a $20 to pay for a $15.20 check. She pocketed the coins without asking, and just gave me $4 back. So instead of leaving her the $4 like I had planned, I left her a note telling her that since she helped herself to my change, that's all she was getting.
 
2012-05-02 02:32:17 PM  

hailin: I never really understood the large party gratuity charge, especially when the final bill is split. They wouldn't force gratuity if we were six people who walked in separately, where sat at different adjoining tables, were waited on by the same waitress, and talked through our meal. For some reason sitting everyone together suddenly creates such a cluster fark that 18% gratuity is required to tend to them? I don't believe it. I think it is just something restaurants do to bilk more money out of people. Here is an idea: charge a fair price for your food and to pay your staff decently that gratuity is optional...the way it should be.

I had crap service the other day so I'm a bit jaded. We never got a drink refill, didn't get our appetizer, our steaks took an hour to get to us, and it was cold when we got it. The girl didn't even apologize or come check on us and there was maybe three tables in her section. She was more interested in flirting with the bartender. We left her no tip, so she says in loud voice to shame us "Your WELCOME even if you left no tip!" I usually never respond to biatchy servers, but I said "And thank YOU for making us waste $60 on cold food we couldn't eat and no drinks so that we have to stop at McDonald's on the ride home so we can actually have a warm meal and a soda!" The people in our section started voicing their complaints too and the manager walked over. The people willing to wait got hot meals right away and free dessert, those of us who have had enough got our meals comped and sincere apology. I seriously hope that snot of a waitress got fired.


And then like the bartender came out and threatened me, so I was forced to bust out the judo I learned back in 'Nam. I haven't used those moves since I took down General Tso at La Choy on the Kikkoman Trail. Anyway, I dispatched him with ruthless efficiency and secured the area like I always do. Afterwards, I cooly announced "Chill everybody. The situation is under control." I put on my Oakley blades and the place went wild. Took home two chicks that night. Totally banged them. They were Canadian. You don't know them.
 
2012-05-02 02:32:18 PM  
Words mean things. If it's called at "gratuity" or "tip" it's not compulsory.

If you demand that my party pay a service premium, then you need to say something like, "Add 17% to menu prices for groups of 5 or more."

Or "Poor tippers are not welcome at this establishment."

And I'm shocked, shocked! the Better Business Bureau sided with the business. What a vile shakedown the BBB is: "Pay us money and we'll always side with you in every dispute." What a scam.
 
2012-05-02 02:32:23 PM  

GoodyearPimp: Cheap ass customer is snippy. Maybe they'd be better off in an establishment that lets you pay before you eat.


Why are they cheap for not wanting to pay a 17% gratuity for crappy service? The whole point of the tip is to reward good service. If you get crappy service you get a crappy tip.
 
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