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(WLBZ2 Bangor)   Are consumers getting fed up with all the surveys they are asked to take? [ ] yes [ ] no [ ] no opinion   (wlbz2.com) divider line 93
    More: Obvious, Jack in the Box, surveys, Eric Tunquist, San Diego State  
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1616 clicks; posted to Main » on 28 Feb 2012 at 11:04 AM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-02-28 08:44:03 AM
No. I never take them. I just ignore them.
 
2012-02-28 08:56:04 AM
Not nearly as annoyed as when they ask me for my postal code, email or phone number. I'm buying a pair of running shoes, this isn't the start of a beautiful friendship.
 
2012-02-28 10:07:35 AM
I would say so. Yesterday, looking at college basketball scores a pop-up ad asked "How many times do you plan on going to Buffalo Wild Wings during March Madness?" With answers ranging from 0 to For every game and the promise of being able to see the survey results after responding.

As one would expect for something disruptive and annoying, 100 percent of respondees said they will not be going to Buffalo Wild Wings during March Madness. One hundred percent.

You would think by now people would have figured out that certain types of advertising are actually DETRIMENTAL to your brand. I'd love to be at the follow-up meeting. Um, we managed to piss off 160,456 new permanent non-customers! How can you deny numbers like that! Turn on the sprinklers, this marketing drive is going into OVERTIME!
 
2012-02-28 10:46:46 AM
miss diminutive: Not nearly as annoyed as when they ask me for my postal code, email or phone number. I'm buying a pair of running shoes, this isn't the start of a beautiful friendship.

Oh c'mon. I saw the way you looked at me when you swiped your debit card.

Usually I try to make them feel embarrassed for asking. I know it's not the cashier's fault they have to do it, but I like to have some fun with it. If it's a guy and he asks for my phone number, I act a bit flustered and say "Oh, I'm flattered but I'm straight."
 
2012-02-28 10:50:40 AM
miss diminutive: Not nearly as annoyed as when they ask me for my postal code, email or phone number. I'm buying a pair of running shoes, this isn't the start of a beautiful friendship.

Postal code I give. All else, hell no. Likewise surveys. I ignore them completely.
 
2012-02-28 11:13:36 AM
I try to take surveys, as I've been on the other end before, trying to get students involved in psychological research for little or no reward.

But, usually, when I'm asked, it's when I'm in a somewhat foul mood already, e. g., calling the ISP because the internet is screwing up, calling the bank because an account is off. It seriously does seem as if the only time I'm asked is when I'm just in a hurry to get a problem taken care of. So even if I say "yes," you may not get the results you want.
 
2012-02-28 11:13:57 AM
 
2012-02-28 11:14:12 AM
Phone call the other night: "Is Nancy there?"
"Who may I say is calling?"
"XYZ Company doing a political poll? May I speak with her?"
"Not a chance that she wants to talk to you."
 
2012-02-28 11:15:24 AM
When they call me:

"good day sir, do you have time to take our survey"

"yes, yes I do"

*click*
 
2012-02-28 11:15:55 AM
When someone calls me on the phone and asks me if I wouldn't mind taking a survey, I'll tell them "Sure, I'd love to. I charge $75 for the first three minutes, $15 for every minute there after. I take Visa, Mastercard, Discover, and American Express cards. I'm ready to take your card number."

Usually, they get the idea and just hang up.
 
2012-02-28 11:18:48 AM
Depends.

Do I get free or discounted stuff for taking the survey?
Does the survey avoid asking for personal info I do not want to share?

If the answer to both of those questions is yes, then sure, I'll take your survey.
 
2012-02-28 11:20:13 AM
miss diminutive: Not nearly as annoyed as when they ask me for my postal code, email or phone number.

90210, a[nospam-﹫-backwards]a*c­o­m, 867-5309
 
2012-02-28 11:20:23 AM
Marketing busybodies trying to justify their continued employment.
 
2012-02-28 11:21:58 AM
hmm... "Smart" and "Funny"... Where's the "Stupid" button when you need it?
 
2012-02-28 11:22:01 AM
If it gets me a coupon or a free product to try, sure. If I've just bought something and you want me to take a survey with a chance to win $1000 (or no reward at all), then fark off.
 
2012-02-28 11:24:02 AM
BurnShrike: miss diminutive: Not nearly as annoyed as when they ask me for my postal code, email or phone number. I'm buying a pair of running shoes, this isn't the start of a beautiful friendship.

Oh c'mon. I saw the way you looked at me when you swiped your debit card.

Usually I try to make them feel embarrassed for asking. I know it's not the cashier's fault they have to do it, but I like to have some fun with it. If it's a guy and he asks for my phone number, I act a bit flustered and say "Oh, I'm flattered but I'm straight."


That's a pretty good strategy. I'm going to start wearing two watches on my wrist. The next time a male cashier asks me for my info I'll just look him right in the eye and say "I love assertive men who aren't afraid to rush things. Which is great because this second watch is my biological clock and time's running out. TICK TOCK, TICK TOCK".
 
2012-02-28 11:25:21 AM
My favorite is the delivery men who essentially tell you to give them a 5/5 on every question on the follow-up survey. In the past month, we've have a washer/dryer and a treadmill delivered. The washer/dryer guys told me there would be a phone survey and that "it's really important for us" that I gave them a 5/5. Since they gave me a new dryer power cord, new vent, etc. (all stuff I had declined at the store) for free and swept/mopped my laundry room after removing the old stuff, I was happy to do this.

The treadmill guys just left a sheet of paper with "Telephone Survey Instructions". It contained the entire recorded phone survey script, and instructed us when to press "5", complete with highlighter. I hung up on that one.
 
2012-02-28 11:26:42 AM
CSB TIME!

A few days ago, I get a legitimate-looking (Caller ID didn't show "Unknown" or "Toll-Free") phone call. Turned out to be some lady doing a survey about TV news. I figured this will be quick (HA!) and go along with it.

I spent the next 10 minutes being asked variants of the same question - ie, "Do you watch news at 5 pm? On what channel?" "Do you watch news at 6 pm? On wh..."

I interrupt the surveyor, asking her how much longer this will take. "About 20 more minutes." I said, "WTF? I've already wasted 10 minutes of my life answering inane questions, but i'll be damned if I draw it out for 20 more minutes", then hung up.

I have no one to blame but myself.
 
2012-02-28 11:27:00 AM
"Would you mind helping us target our marketing more effectively so we can make more money? We'll start by not compensating you for your valuable information."
 
2012-02-28 11:27:30 AM
miss diminutive: BurnShrike: Usually I try to make them feel embarrassed for asking. I know it's not the cashier's fault they have to do it, but I like to have some fun with it. If it's a guy and he asks for my phone number, I act a bit flustered and say "Oh, I'm flattered but I'm straight."

That's a pretty good strategy. I'm going to start wearing two watches on my wrist. The next time a male cashier asks me for my info I'll just look him right in the eye and say "I love assertive men who aren't afraid to rush things. Which is great because this second watch is my biological clock and time's running out. TICK TOCK, TICK TOCK".


Oooh I like that one. But, you're pretty. Might that strategy not backfire? You could end up getting a date (or stalker) out of it.
 
2012-02-28 11:29:25 AM
FuryOfFirestorm: I interrupt the surveyor, asking her how much longer this will take. "About 20 more minutes." I said, "WTF? I've already wasted 10 minutes of my life answering inane questions, but i'll be damned if I draw it out for 20 more minutes", then hung up.

That's probably the best solution! An unfinished survey is useless to them, so you wasted her 10 minutes too. That was 10 minutes with which she wasn't hassling anyone else.
 
2012-02-28 11:30:05 AM
Do they like George Wendt?
 
2012-02-28 11:30:15 AM
missinghiker: Marketing busybodies trying to justify their continued employment.

I see it as people trying to put food on their families, and I don't get so pissed.
 
2012-02-28 11:31:08 AM
People hate taking surveys but love reading the results.
 
2012-02-28 11:31:11 AM
BurnShrike: miss diminutive: BurnShrike: Usually I try to make them feel embarrassed for asking. I know it's not the cashier's fault they have to do it, but I like to have some fun with it. If it's a guy and he asks for my phone number, I act a bit flustered and say "Oh, I'm flattered but I'm straight."

That's a pretty good strategy. I'm going to start wearing two watches on my wrist. The next time a male cashier asks me for my info I'll just look him right in the eye and say "I love assertive men who aren't afraid to rush things. Which is great because this second watch is my biological clock and time's running out. TICK TOCK, TICK TOCK".

Oooh I like that one. But, you're pretty. Might that strategy not backfire? You could end up getting a date (or stalker) out of it.


yeah, instead you should go with, "Are you sure you want it? I have herpes and I'm on my period right now, but if you really want to, I'll let you go down on me. -I try not to go any further than that on a first date though, I'm a lady after all."
 
2012-02-28 11:31:39 AM
PsiChi: missinghiker: Marketing busybodies trying to justify their continued employment.

I see it as people trying to put food on their families, and I don't get so pissed.


I like your style.
 
PJ-
2012-02-28 11:32:35 AM
Storeperson: 'Sir, can I ask for your postal code?'

me: 'No?'

Now a smug storeperson: 'Well I won't be able to complete the sale unless you give it to me.'

me: 'Fine' Leave store.

---------------------------------

survey taker on phone: 'may I have a few minutes of your time to answer a few questions?'

me: 'what are the questions based on?'

survey taker: 'just about your local cable provider and what you think of them. So question 1, do you know what companies are available in your area?'

me: 'whoa whoa, you seem to have made a mistake, my question about the survey shouldn't be confused with me being interested in taking the survey. The reason I asked because I didn't waste both of our time by doing a pointless survey. The cable companies in my area all over the same price, save a couple cents. Due to this, I have canceled my cable TV, and will not be going back until they become more reasonably priced. Thanks.' hang up phone
 
2012-02-28 11:34:22 AM
PJ-: Storeperson: 'Sir, can I ask for your postal code?'

me: 'No?'

Now a smug storeperson: 'Well I won't be able to complete the sale unless you give it to me.'

me: 'Fine' Leave store.



And you don't think it's more than a little idiotic to take a trip to a brick and mortar store and walk out in a huff because they asked for your zip code?
 
2012-02-28 11:38:14 AM
Considering the high concentration of the [Survey] tag, if you hate surveys, you would hate TFD.
 
2012-02-28 11:38:51 AM
Would you like to take a survey?

Do you eat beans?

Do you like George Wendt?

Do you eat beans with George Wendt?

Would you like to see a movie about George Wendt eating beans?
 
2012-02-28 11:39:07 AM
sharetv.org

/first thought...
 
2012-02-28 11:39:26 AM
TonnageVT: Do they like George Wendt?

*shakes tiny fist*
 
2012-02-28 11:39:36 AM
BurnShrike: miss diminutive: BurnShrike: Usually I try to make them feel embarrassed for asking. I know it's not the cashier's fault they have to do it, but I like to have some fun with it. If it's a guy and he asks for my phone number, I act a bit flustered and say "Oh, I'm flattered but I'm straight."

That's a pretty good strategy. I'm going to start wearing two watches on my wrist. The next time a male cashier asks me for my info I'll just look him right in the eye and say "I love assertive men who aren't afraid to rush things. Which is great because this second watch is my biological clock and time's running out. TICK TOCK, TICK TOCK".

Oooh I like that one. But, you're pretty. Might that strategy not backfire? You could end up getting a date (or stalker) out of it.


Maybe, but I've been told by several men that baby crazy women send up all sorts of red flags. Eighteen years of child support payments weighed against one fark? I truly hope men can see the cost benefit analysis in that no brainer.

/not getting my hopes up though
 
2012-02-28 11:40:52 AM
miss diminutive: Maybe, but I've been told by several men that baby crazy women send up all sorts of red flags. Eighteen years of child support payments weighed against one fark? I truly hope men can see the cost benefit analysis in that no brainer.

/not getting my hopes up though


If I were inclined to take advantage of baby crazy 30-somethings I like to think I'd have the good sense to get a vasectomy first.
 
2012-02-28 11:43:28 AM
What's really farked up is that companies will give their employees grief if they don't get a certain % of customers responding to the web surveys printed on the receipts. These places drive the sales associates nuts demanding that they force the customers to give feedback. And even worse for the associates, most of the customers who would fill out the surveys without being asked are the ones who want to complain about something, whereas the customers who had a pleasant experience don't want to bother taking the time.

TL;DR: Go easy on the poor salespeople. Hate the upper management.
 
2012-02-28 11:45:20 AM
getting coffee at dunkin donuts.

"if you look at the bottom of your receipt, there is a survey. if you fill it out you can get a free donut next time you come in."

um... i don't want a free donut, and i sure as hell don't want to take a donut survey.

/but i did keep the receipt. filed under d, for donut.
 
2012-02-28 11:45:55 AM
CT Zeal: What's really farked up is that companies will give their employees grief if they don't get a certain % of customers responding to the web surveys printed on the receipts. These places drive the sales associates nuts demanding that they force the customers to give feedback. And even worse for the associates, most of the customers who would fill out the surveys without being asked are the ones who want to complain about something, whereas the customers who had a pleasant experience don't want to bother taking the time.

TL;DR: Go easy on the poor salespeople. Hate the upper management.


I don't see why those places haven't cottoned on to the idea that if you give a little compensation (one of those 10% off coupons they toss all over anyway) as a reward for taking a survey, the surveys will get taken.
 
2012-02-28 11:49:01 AM
MORE CSB TIME!

About 15 years ago, I was in Jacksonville for a cousin's wedding. I was at the local mall looking for a nice pair of dress shoes to go with a tux, when I was stopped by a young lady with a clipboard. "Would you like to participate in a survey? It won't take long and you'll be compensated for your time!". I say OK and follow her to a nearby office.

I swear I am not making this up - the survey involved eating 3 different brands of baked beans, and the guy running the survey looked like George Wendt, but with a moustache. I repeat: I am not making this up.

I did a blind taste test of the beans, then answered a few questions about whether A was more spicy than B, or if C had the most beans. After that, he handed me $10 and thanked me for my time.

I left the office wondering if I was going to run into a giant chicken in disguise or a pair of lab rats plotting to take over the world.
 
PJ-
2012-02-28 11:50:28 AM
ph0rk: PJ-: Storeperson: 'Sir, can I ask for your postal code?'

me: 'No?'

Now a smug storeperson: 'Well I won't be able to complete the sale unless you give it to me.'

me: 'Fine' Leave store.


And you don't think it's more than a little idiotic to take a trip to a brick and mortar store and walk out in a huff because they asked for your zip code?


What's funny, is the fact that you thought I was in a huff over it. I decided I didn't want to give my postal code out for research purposes, so I decided to take my business elsewhere. Sorry that a sheeperson like can't understand stuff like if you don't like what a store does, you don't spend your money at said store.
 
2012-02-28 11:52:38 AM
Modern marketing sucks. Yes, I know it's mostly the same as old marketing. Methods need to evolve.

I found a card for a free body wax on my car yesterday when I came out of the gym. I looked around and saw a new waxing salon a few doors down. Rather than littering the parking lot or taking the card home to recycle, I walked it back into the business and quietly returned their spam to them. The staff looked kerfluffled and thanked me.

/Yes, I know it was a waste of my time but I don't like wasting paper.
 
2012-02-28 11:54:12 AM
You people have no farking idea.

I live in New Hampshire. The months around the Primary are filled with constant barrages of political polling. It doesn't much matter which party you belong to; if you live within the state's borders, you either screen your calls or you check in to the local sanitarium.
 
2012-02-28 11:54:40 AM
PsiChi: missinghiker: Marketing busybodies trying to justify their continued employment.

I see it as people trying to put food on their families, and I don't get so pissed.


The same could be said for people who decide to work for collection agencies, or hand out parking tickets.

You can make a choice in life, to have a job that annoys people, or one that doesn't.
 
2012-02-28 11:55:06 AM
ph0rk: CT Zeal: What's really farked up is that companies will give their employees grief if they don't get a certain % of customers responding to the web surveys printed on the receipts. These places drive the sales associates nuts demanding that they force the customers to give feedback. And even worse for the associates, most of the customers who would fill out the surveys without being asked are the ones who want to complain about something, whereas the customers who had a pleasant experience don't want to bother taking the time.

TL;DR: Go easy on the poor salespeople. Hate the upper management.

I don't see why those places haven't cottoned on to the idea that if you give a little compensation (one of those 10% off coupons they toss all over anyway) as a reward for taking a survey, the surveys will get taken.


Why give customers an additional chance to save money at your store when you can abuse your sales staff and pocket that extra 10%?
 
2012-02-28 11:58:27 AM
I wouldn't mind sharing my email address if it weren't for the fact it automatically granted them the right to email me three times a day asking if I knew about their latest offers.

I "friended" Mooyah Burger on Facebook. About a dozen wall post came up every day at lunch time. I unfriended Mooyah Burger on Facebook.

In some ways the Facebook standardization has improved things like this, it's easier to cut the idiots off than with email, but I really miss holding the reins to my own server.
 
2012-02-28 12:02:54 PM
PJ-: ph0rk: And you don't think it's more than a little idiotic to take a trip to a brick and mortar store and walk out in a huff because they asked for your zip code?

What's funny, is the fact that you thought I was in a huff over it. I decided I didn't want to give my postal code out for research purposes, so I decided to take my business elsewhere. Sorry that a sheeperson like can't understand stuff like if you don't like what a store does, you don't spend your money at said store.


It's a crummy policy but you can give a fake code and save yourself a trip. In the past I was stuck going to a Radio Shack. I told the sales associate that there was no way I was providing any info, so they could enter whatever they wanted into the system if they wanted the sale (make something up). I didn't get any argument because it wasn't the sales associate's fault that the store has a stupid policy. I didn't have the time or leisure to go elsewhere or I would have gone to a different store in the first place. I guess if it is really that important to you, drive all over town. Sounds a bit huffy to me.
 
2012-02-28 12:05:16 PM
PJ-: What's funny, is the fact that you thought I was in a huff over it. I decided I didn't want to give my postal code out for research purposes, so I decided to take my business elsewhere. Sorry that a sheeperson like can't understand stuff like if you don't like what a store does, you don't spend your money at said store.

Maybe the difference is I know my zip code is worthless and that they'll just get it from my credit or debit card anyway. Then again, I don't really go to physical stores much so they already know where I live.

Bonus points for the sheeperson portmanteau though, I guess.


CT Zeal: Why give customers an additional chance to save money at your store when you can abuse your sales staff and pocket that extra 10%?

Depends on whether or not they actually care about the survey results.
 
2012-02-28 12:05:45 PM
FuryOfFirestorm: MORE CSB TIME!

I left the office wondering if I was going to run into a giant chicken in disguise or a pair of lab rats plotting to take over the world.


I got paid to play video games in much the same manner.

They gave me a PS2 control and let me play a hockey game I was completely kicking butt at despite never having played it before, since they weren't busy and I was doing so well they let me play past the allotted time. They then asked me if I could remember the names of the companies that appeared on the banners around the arena. I could name one or two.

They then asked me to name all the sports wear companies I knew.

I'm sure I made their heads spin. I was sort of into the skateboard scene but I heavily gravitated towards BMX. The sports wear companies I named were Airwalk, Girl, Birdhouse, DC, Sketchers and a few well known ones like Nike and Adidas, totally not hockey stuff. They even specifically asked about the hockey brands, I said "I've heard the names of those companies but I didn't know what they were, I figured it was some Canadian food chain or something."

Totally not what they were looking for. Really, you're asking a random native Texan about hockey? There's some of us that know it well, I'm not one of them.

The pay was pretty good, $25 or so, not bad for playing video games and throwing off their survey.
 
2012-02-28 12:09:50 PM
ph0rk: PJ-: Storeperson: 'Sir, can I ask for your postal code?'

me: 'No?'

Now a smug storeperson: 'Well I won't be able to complete the sale unless you give it to me.'

me: 'Fine' Leave store.


And you don't think it's more than a little idiotic to take a trip to a brick and mortar store and walk out in a huff because they asked for your zip code?


And you don't think it is a little idiotic for a business to drive away a paying customer to a competitor for no legitimate reason? It is not because they "asked," but demanded and conditioned the sale on compliance. Anyone can walk across the street and buy the same stuff from someone who welcomes the business. If enough do this, they will have to change their policy or suffer the loss of business. This is no different than basing shopping decisions on any any other store policy that might be important to you (price, customer service, return policy, product origin, union position, political involvement, community involvement, etc, etc, etc)
 
2012-02-28 12:10:05 PM
burndtdan: getting coffee at dunkin donuts.

"if you look at the bottom of your receipt, there is a survey. if you fill it out you can get a free donut next time you come in."

um... i don't want a free donut, and i sure as hell don't want to take a donut survey.

/but i did keep the receipt. filed under d, for donut.


We do not need to bring ink and paper into this. I give you money, you give me a donut. End of transaction.
 
2012-02-28 12:10:09 PM
PJ-: What's funny, is the fact that you thought I was in a huff over it. I decided I didn't want to give my postal code out for research purposes, so I decided to take my business elsewhere. Sorry that a sheeperson like can't understand stuff like if you don't like what a store does, you don't spend your money at said store.

Nice. Someone trying to earn a farking living is a "sheeperson." You could just give the goddamn ZIP to her and then speak to a manager about their policy, or send an email to corporate, but no - make the cashier feel like crap. And then call her a sheep when you regale us with your CSB.

So, in summary, you're just a douchebag with a superiority complex.

EABOD.
 
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