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(TMZ)   If your quiet stay at a lavish Hollywood hotel is rudely interrupted by a celebrity's death, don't look for a refund   (tmz.com ) divider line 30
    More: Obvious, Hollywood Hotel, Beverly Hilton Hotel  
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4465 clicks; posted to Business » on 19 Feb 2012 at 10:04 AM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



30 Comments   (+0 »)
   
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2012-02-19 10:11:47 AM  
Take Hilton to small claims court if your quiet stay at their Beverly Hills hotel was rudely interrupted and management decides not to refund your stay.
 
2012-02-19 10:20:54 AM  
Because the press and extra security measures taken by the hotel and local police make it a inconvenience for the hotel guest(s) compensation should be awarded. Running out for a quick meal and back is not an option.

A hotel guest in this situation is basically sequestered against their will at the hotel.
 
2012-02-19 10:26:46 AM  
we're told the hotel refused ... instructing guests to file an official complaint either online or at the hotel's front desk.

What were they doing, harassing the maid for the refund?

i2.kym-cdn.com
 
2012-02-19 10:36:51 AM  
CSB time: I was at the hotel when the news broke. There must have been 5,000 people in the lobby within the next few hours. Chaos, but great people watching. I wasn't staying at the hotel but some friends were on her floor and the fifth floor. Before you could go upstairs you had to prove you were a guest, or be with a guest. The next morning I was there for a pre-grammys function and got 20 questions before they would let me in the door. As soon as I got in and was waiting for the elevator, Whitney's daughter went bonkers and the paramedics came and went up in the elevator I had been waiting for. My friends room overlooked the Wilshire entrance where the ambulances were staged and we watched the paparazzi across the street go insane. We had a perfect view of her being taken out but I had no idea who it was at the time and didn't think to take pictures. Dammit. I coulda gotten $10,000 from TMZ!!

Anyway, it was a very interesting place to be that weekend.
 
2012-02-19 10:59:08 AM  
I've stayed at that hotel. It's really not all that lavish. Not for the normal type rooms anyway.
 
2012-02-19 10:59:58 AM  
The hotel stands to profit from her dying there. The guests should be compensated.
 
2012-02-19 11:15:33 AM  
Just stay in a motel 6. The coroner is in and out of there in no time, they hose off the blood and you can go right back to sleep
 
2012-02-19 11:26:09 AM  
Honestly is anyone going to miss her? Besides her dealer?
 
2012-02-19 12:08:05 PM  

BumpInTheNight: we're told the hotel refused ... instructing guests to file an official complaint either online or at the hotel's front desk.

What were they doing, harassing the maid for the refund?

[i2.kym-cdn.com image 500x386]


Yeah, "File the complaint properly" is not "refusing" to issue a refund.
 
2012-02-19 12:13:31 PM  
Nothing worthy of an article except that the media just needs to keep talking. The article even says they weren't given a refund or reduction at that time, but they were told to file an official complaint which seems completely reasonable considering what was happening.
 
2012-02-19 12:25:12 PM  
Black people problems.
 
2012-02-19 12:29:26 PM  

SharkTrager: BumpInTheNight: we're told the hotel refused ... instructing guests to file an official complaint either online or at the hotel's front desk.

What were they doing, harassing the maid for the refund?

[i2.kym-cdn.com image 500x386]

Yeah, "File the complaint properly" is not "refusing" to issue a refund.


Guest: "Hello, I have a complaint."
Hotel: "Please write it on a piece of paper and put it in this box, so we can more conveniently ignore it, and we don't have to face you when we do. Our lawyers may get back to you in 6-8 weeks, if we're feeling generous."
 
2012-02-19 01:20:58 PM  

INTERTRON: SharkTrager: BumpInTheNight: we're told the hotel refused ... instructing guests to file an official complaint either online or at the hotel's front desk.

What were they doing, harassing the maid for the refund?

[i2.kym-cdn.com image 500x386]

Yeah, "File the complaint properly" is not "refusing" to issue a refund.

Guest: "Hello, I have a complaint."
Hotel: "Please write it on a piece of paper and put it in this box, so we can more conveniently ignore it, and we don't have to face you when we do. Our lawyers may get back to you in 6-8 weeks, if we're feeling generous."


Yes, because going to the front desk of the hotel would be asking too much.
 
2012-02-19 01:22:44 PM  
We're told guests couldn't walk down a hallway without being hassled for their key cards by hotel security -- to prove they were, in fact, guests of the hotel.

How is this a problem or an inconvenience? If I were staying in an upscale hotel I would hope that they would do this on any day.
 
2012-02-19 02:44:18 PM  
Should charge them extra for the awsome story they can tell their friends.
 
2012-02-19 02:52:23 PM  
Too farking bad. Go out and sell your story to someone who cares.
 
2012-02-19 02:56:51 PM  

Brettster808: We're told guests couldn't walk down a hallway without being hassled for their key cards by hotel security -- to prove they were, in fact, guests of the hotel.

How is this a problem or an inconvenience? If I were staying in an upscale hotel I would hope that they would do this on any day.


You'd appreciate that hassle between the icemaker and your room? or your room and your friend's room down the hall?
 
HBK
2012-02-19 03:24:13 PM  

baorao: Brettster808: We're told guests couldn't walk down a hallway without being hassled for their key cards by hotel security -- to prove they were, in fact, guests of the hotel.

How is this a problem or an inconvenience? If I were staying in an upscale hotel I would hope that they would do this on any day.

You'd appreciate that hassle between the icemaker and your room? or your room and your friend's room down the hall?


Well considering you'd probably have to put on pants, yes.

/usually goes to the icemaker pantsless.
 
2012-02-19 03:56:51 PM  
I didn't pay to stay in a place that is suddenly overrun with gangsta thugs.
 
2012-02-19 04:11:22 PM  
Comp these people a single night at the hotel (obviously need to make reservations), or at one of the comparable Hiltons elsewhere.
 
2012-02-19 04:20:55 PM  
Take complaints directly to Paris Hilton.
 
2012-02-19 04:35:02 PM  

SharkTrager: INTERTRON: SharkTrager: BumpInTheNight: we're told the hotel refused ... instructing guests to file an official complaint either online or at the hotel's front desk.

What were they doing, harassing the maid for the refund?

[i2.kym-cdn.com image 500x386]

Yeah, "File the complaint properly" is not "refusing" to issue a refund.

Guest: "Hello, I have a complaint."
Hotel: "Please write it on a piece of paper and put it in this box, so we can more conveniently ignore it, and we don't have to face you when we do. Our lawyers may get back to you in 6-8 weeks, if we're feeling generous."

Yes, because going to the front desk of the hotel would be asking too much.


How do you know the front desk isn't the one that told them that they have to "properly" file the complaint, in writing, and submit it to the corporate office?
You're assuming they just stopped some maid in the hallway, which is less likely.
 
2012-02-19 04:45:45 PM  
"Someone died! I deserve money!"

I have no sympathy for these guests. It's not the hotels damn fault that somebody died in there, and so shouldn't be made to pay for it.
 
2012-02-19 04:53:59 PM  
My ex managed a hotel along an interstate. Their policy was that if a guest wanted to be comped, they were. Mostly they complained that they could hear the traffic.
I can see where an uppity hotel wouldn't want the type of guest who is bitter about the cost. You're unsatisfied? Can we help you find other accommodations?
 
2012-02-19 05:42:08 PM  
Why the hell not?

If some drug-addled "celebrity" ruins my friggin' vacation by overdosing in her damned room, and in return I can't get a moment's peace because the hotel is now the friggin' epicenter of every cop, detective, paparazzi, leech, and hanger-on in the damned area - especially if I'm on the same damned floor as the dead drug-addled "celebrity", because I'm now a friggin' "person of interest" and I'm going to get hassled, stopped, questioned, etc. every time I go to and from my room - I'm of course cancelling my stay, asking the concierge where I can find a hotel that can meet my needs, and asking for a refund of any charges related to cancelling my stay.

I'm not asking for a refund for any charges incurred prior to the suicide-by-stupidity of some drug-addled "celebrity", but I'm sure as hell not going to stay another day there, and I'm definitely going to get a refund for any charges incurred by having to change hotels.
 
2012-02-19 06:49:14 PM  

INTERTRON: SharkTrager: INTERTRON: SharkTrager: BumpInTheNight: we're told the hotel refused ... instructing guests to file an official complaint either online or at the hotel's front desk.

What were they doing, harassing the maid for the refund?

[i2.kym-cdn.com image 500x386]

Yeah, "File the complaint properly" is not "refusing" to issue a refund.

Guest: "Hello, I have a complaint."
Hotel: "Please write it on a piece of paper and put it in this box, so we can more conveniently ignore it, and we don't have to face you when we do. Our lawyers may get back to you in 6-8 weeks, if we're feeling generous."

Yes, because going to the front desk of the hotel would be asking too much.

How do you know the front desk isn't the one that told them that they have to "properly" file the complaint, in writing, and submit it to the corporate office?
You're assuming they just stopped some maid in the hallway, which is less likely.


Very first line, bolded and embiggened so you may read it this time. This is a direct quote from the article.
 
2012-02-19 10:11:01 PM  
It's not a bug, it's a feature.
 
2012-02-20 12:05:46 AM  

AuralArgument: Because the press and extra security measures taken by the hotel and local police make it a inconvenience for the hotel guest(s) compensation should be awarded. Running out for a quick meal and back is not an option.

A hotel guest in this situation is basically sequestered against their will at the hotel.


Yeah, I was all "suck it up and deal with it, nancies" until I read TFA and noted that the hotel security were basically interrogating the guests every time they went to their room.

Appropriate refund request.
 
2012-02-20 02:14:08 AM  

Brettster808: We're told guests couldn't walk down a hallway without being hassled for their key cards by hotel security -- to prove they were, in fact, guests of the hotel.

How is this a problem or an inconvenience? If I were staying in an upscale hotel I would hope that they would do this on any day.


I think the sound is the biggest issue, I cant sleep well in strange beds and will wake up at the slightest thing, I would be pissed if I couldnt sleep because of the farking noise.
 
2012-02-20 09:04:28 AM  
If the hotel is implementing such draconian rules for everyone who was on her floor. They should have offered to move everyone who was staying on that floor to either another floor where there weren't the issues, or to another hotel. If they couldn't do either, then a refund is in order.
 
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