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(USA Today) Obvious They told you you'd get over it. Welcome back to Netflix, schmuck   (usatoday.com) divider line 129
More: Obvious, U.S., Netflix, Los Gatos, customer attrition  
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12491 clicks; posted to Main » on 26 Jan 2012 at 10:54 AM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»   |    Get this fabulous T-Shirt and impress the methane out of your friends! shirt it!



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2012-01-26 09:37:56 AM
If there were a service that offered the variety of movies that Netflix has available for DVD rental, I'd gladly be their schmuck instead. Even though Netflix inexplicably tried to commit corporate suicide last year, they still have the widest selection. I've taken my Neftlix queue and tried to match it up with other services and none of them offer a fraction of it.

If they drop DVDs and go to streaming only, I'll drop them because their streaming offerings are so limited.
 
2012-01-26 09:39:37 AM
Meh, I never left. For me it's still the most convenient way to rent. Most of the stores are gone, and standing around outside the grocery store trying to figure out what I want isn't very appealing.
 
2012-01-26 10:42:28 AM
Sybarite: Meh, I never left. For me it's still the most convenient way to rent. Most of the stores are gone, and standing around outside the grocery store trying to figure out what I want isn't very appealing.

My thoughts at the time were, let's see if I don't hate the changes as much as I think I will, and then I will decide. And wrote the company a letter explaining I've had the service since 2005 and would like to continue it, but may not if the changes go through as planned. Turns out, nothing changed and I am still very happy with them.

I really don't know why people went completely nuts when they rectified the issue rather quickly.
 
2012-01-26 10:57:13 AM
My wife and I didn't have a problem with the pricing change. We never used the streaming option, so selecting the DVD-only option saved a few bucks each month.
 
2012-01-26 10:57:55 AM
That was quick.

Goes to show you how little regard you should have for "Internet Rage". It usually ends up being a tempest in a teapot
 
2012-01-26 10:58:02 AM
I never left. I use streaming all the time and it's great. I've been going through How I Met Your Mother recently, after catching up with Burn Notice.
 
2012-01-26 10:59:03 AM
serpent_sky: Sybarite: Meh, I never left. For me it's still the most convenient way to rent. Most of the stores are gone, and standing around outside the grocery store trying to figure out what I want isn't very appealing.

My thoughts at the time were, let's see if I don't hate the changes as much as I think I will, and then I will decide. And wrote the company a letter explaining I've had the service since 2005 and would like to continue it, but may not if the changes go through as planned. Turns out, nothing changed and I am still very happy with them.

I really don't know why people went completely nuts when they rectified the issue rather quickly.


Because people in the first world generally don't have any real problems and being up in arms about Netflix gives them something to do.
 
2012-01-26 10:59:26 AM
I have no problem with Netflix. What I hate is the new Xbox Netflix.... they took a simple, elegant interface and made it a confusing mess.
 
2012-01-26 10:59:29 AM
someonelse: If there were a service that offered the variety of movies that Netflix has available for DVD rental, I'd gladly be their schmuck instead. Even though Netflix inexplicably tried to commit corporate suicide last year, they still have the widest selection. I've taken my Neftlix queue and tried to match it up with other services and none of them offer a fraction of it.

If they drop DVDs and go to streaming only, I'll drop them because their streaming offerings are so limited.


Pretty much. If there was any viable competition, Netflix would be dead for their stupidity, not in raising rates but in customer relations.
 
2012-01-26 11:00:04 AM
someonelse: If there were a service that offered the variety of movies that Netflix has available for DVD rental, I'd gladly be their schmuck instead. Even though Netflix inexplicably tried to commit corporate suicide last year, they still have the widest selection. I've taken my Neftlix queue and tried to match it up with other services and none of them offer a fraction of it.

If they drop DVDs and go to streaming only, I'll drop them because their streaming offerings are so limited.


Done in 1
 
2012-01-26 11:00:05 AM
Just sold Netflix today. Thanks for the 46% profit over the last few months.
 
2012-01-26 11:00:18 AM
I dropped the DVD part, and only use the streaming. Every time I run out of content, and about to quit, they get a few more TV series that I want to watch through. CBS looks like they finally caved, and a few of their popular titles showed up (How I Met Your Mother). I'm hoping by the time I'm done with that, they'll have Big Bang Theory available to start over again at the beginning.

It's roughly the cost of four on demand movies, or one movie ticket. How much entertainment does it need to provide to be worth that to me? Honestly, not all that much.
 
2012-01-26 11:00:47 AM
I never left.
I was about to, but then they scrapped that whole dumbass "Quickster" idea. The day will arrive when they can go streaming only, but it's not here yet.
 
2012-01-26 11:00:54 AM
maliklockett: That was quick.

Goes to show you how little regard you should have for "Internet Rage". It usually ends up being a tempest in a teapot


Or, this could just be a case of how the numbers are presented slants the perception. I just read an article that says Netflix regained 75% of the subscribers they lost. But I see that as "Netflix lost 200,000 subscribers"
 
2012-01-26 11:01:43 AM
Netflix sends me emails every week or two begging me to come back, like a jilted ex girlfriend that just refuses to move on. It isn't going to happen.
 
2012-01-26 11:01:54 AM
I just cancelled my one out at a time DVD option but I'm keeping the streaming.
 
2012-01-26 11:02:24 AM
Didn't see that coming a mile a way. I just dropped DVDs. That mostly just sat on the table for a couple weeks before we sent them back. Streaming was just way more convenient.
 
2012-01-26 11:02:30 AM
serpent_sky: I really don't know why people went completely nuts when they rectified the issue rather quickly.

the reaction was a little goofy.

But, my anger started when they sent me a letter saying that they were making changes for my benefit.

I was on the 2 DVDs and unlimiting plan for like $10-12 (I don't remember now). Then this letter comes saying, to better serve you, your new bill will be $18.

i found that to be a little presumptive about what helps me. presumptive and false.

Later, they apologized, saying it wasn't to help us out, it was that their costs are going up. I can understand that. Then I was no longer upset, markets change.

Then, they said they were going to split the two services into different companies. I thought, that sounds exceptionally silly. oh well.

Then I just dropped DVD service, and went straight streaming. I don't have TV service, so netflix is my TV. good bye commercials... unfortunately, good bye football too (that's the only reason to have TV service anyways -- and my TV is too old for bunny ears and I forgot to upgrade when the gov't was going to pay).
 
2012-01-26 11:02:33 AM
I wish I could convince my wife to cancel our cable TV subscription, because the selection of TV series on Netflix is what keeps me loyal.
Mrs. Zato has to have her shiatty CW and ABC Family teeny bopper dramas.
 
2012-01-26 11:03:04 AM
After I spent a half month in the hospital and paid for my 3-blue ray netflix to sit there during the first price hike- like a n00b- I switched to Vudu, and have been happier since.

I think I spent maybe $12 in one month when I was stuck behind my computer, but most months for me are $2-6 and I find the selection better and faster.

It's not a good solution if you watch a LOT of movies, but if you're got redbox nearby and just hit netflix when bored out of your skull, it's cheaper. IIRC the last full length movie I used vudu for came out the day before on DVD.
 
2012-01-26 11:03:55 AM
I cancelled last year shortly after they separated the streaming and disc-to-door deals, and I'm not about to re-up anytime soon I'm sorry, but the streaming library fluctuated too much. I get that streaming some of the big-name movies might cost more, but older TV shows would disappear with almost no notice, and if I pay money for your service, I want to be able to access it whenever I want.

I might give Amazon's service a try, but I want to hear a little more feedback.
 
2012-01-26 11:04:08 AM
darcsun: Just sold Netflix today. Thanks for the 46% profit over the last few months.

*shakes fist* I'm usually the kind of guy that loves to buy after panic sell offs and I'm wondering how did I miss this one? It stings when I knew that the rate increase was caused by content price increases so their ragey customers had two options - go back to Netflix or pirate everything. It was so obvious! Arrgh.

/bought urbn after panic sell off last week
//up 10%
///getting out at 15%
 
2012-01-26 11:04:40 AM
HailRobonia: I have no problem with Netflix. What I hate is the new Xbox Netflix.... they took a simple, elegant interface and made it a confusing mess.

Oh God, this. Why can't I look at an episode list without starting the program? Why doesn't it list production years anymore? Stop trying to be hip and start trying to be functional again.
 
2012-01-26 11:05:46 AM
Sybarite: Meh, I never left. For me it's still the most convenient way to rent. Most of the stores are gone, and standing around outside the grocery store trying to figure out what I want isn't very appealing.

Exactly

Cancelled Direct TV over a year ago. Bought a Roku, and never looked back. Then again I've never watched all that much Broadcast or Cable TV
 
2012-01-26 11:07:17 AM
someonelse: If there were a service that offered the variety of movies that Netflix has available for DVD rental, I'd gladly be their schmuck instead.

It's called Bit Torrent. Look into it.
 
2012-01-26 11:07:27 AM
pute kisses like a man: serpent_sky: I really don't know why people went completely nuts when they rectified the issue rather quickly.

the reaction was a little goofy.

But, my anger started when they sent me a letter saying that they were making changes for my benefit.

I was on the 2 DVDs and unlimiting plan for like $10-12 (I don't remember now). Then this letter comes saying, to better serve you, your new bill will be $18.

i found that to be a little presumptive about what helps me. presumptive and false.

Later, they apologized, saying it wasn't to help us out, it was that their costs are going up. I can understand that. Then I was no longer upset, markets change.

Then, they said they were going to split the two services into different companies. I thought, that sounds exceptionally silly. oh well.

Then I just dropped DVD service, and went straight streaming. I don't have TV service, so netflix is my TV. good bye commercials... unfortunately, good bye football too (that's the only reason to have TV service anyways -- and my TV is too old for bunny ears and I forgot to upgrade when the gov't was going to pay).


I see those converter boxes on shopgoodwill.com all the time. I do have to warn you the shipping and handling charges are a bit hefty, but if you are looking for a digital to HD over the air converter cheap I'd look there.
 
2012-01-26 11:07:54 AM
someonelse: If they drop DVDs and go to streaming only, I'll drop them because their streaming offerings are so limited.

Yep- It is disheartening that they keep pushing the streaming when the streaming selection is so anemic.
 
2012-01-26 11:09:19 AM
I never even complained.
It was more than worth what they were charging and it still is.
however, if they triple the price, and change their streaming offerings to be 80% religious and commercial paid programing, then I'll drop them.
 
2012-01-26 11:09:30 AM
Random Discord: Sybarite: Meh, I never left. For me it's still the most convenient way to rent. Most of the stores are gone, and standing around outside the grocery store trying to figure out what I want isn't very appealing.

Exactly

Cancelled Direct TV over a year ago. Bought a Roku, and never looked back. Then again I've never watched all that much Broadcast or Cable TV


Agreed. We also have the Roku and use it primarily. The only time we watch cable is for the NHL games.
 
2012-01-26 11:09:30 AM
I wasn't fully utilizing the DVD service for months prior to the price increase and felt it was a good reason to finally drop it. There a half dozen redboxes within 2 miles of my house and their iphone app makes it so I don't have to search individual boxes for something to watch.
 
2012-01-26 11:09:47 AM
I never left, or complained. I only ever had streaming, and it would probably take me a year to burn through my queue.

I look forward to the extinction of cable/satellite TV.
 
2012-01-26 11:10:47 AM
I dropped them at the time they made the change. It was more that the change made me evaluate my usage. I had exausted their downladable content that I had any interest in and the same for their mail service. The 2-3 items in my que wern't released yet.

Standing outside the grocery store/Gas station for Redbox/Netflix sucks a little bit, but it can be done online before you get there (no suprises). The $1.50 a movie is worth the slight inconvenience to me. My wife will pay the $4 to download from Amazon on our Tivo less than once a month.
 
2012-01-26 11:11:58 AM
I never left.

Though, I did drop DVDs. Things got so busy (refurbing a cabin) that I never watched the DVDs. Though, there selection was absolutely DEEP on DVD... very cool business.
 
2012-01-26 11:12:02 AM
I cancelled DVD service but kept streaming, since I never found time to watch the DVDs anyway. There are several titles I would like to add to my streaming queue that are DVD only, but I can't... "reserve" them or anything for if they are added to streaming, or to let Netflix know I am interested in them. Instead they go onto my Amazon wishlist to remind myself I wanted them. Too bad Amazon doesn't stream them either, or if they do, it is "buy this movie to stream" or "rent this for $4" despite my Prime account.

No good way around it. :-/

//legally anyway
 
2012-01-26 11:12:11 AM
Im predicting a huge swath of morons showing up in this thread completly shocked netflix doesn't have the whole library of congress, including new releases, ready and available for streaming, all for less than $10 per month.

Then they'll pronounce "DVDs are dead" and "streaming is the future", while completly confused that all they stream is pure shiat, and they find themselves at redbox everyweekend to watch anything good.

Then they'll sign off with a few personal jabs at Netflix along the lines of "WHY CANT THEY JUST DO THIS?!?!"
 
2012-01-26 11:13:36 AM
I've been with Netflix for 7 or 8 years, I guess I'm getting tired of them. If they could stream all new releases the day they are out on DVDs I'd love them again. I dropped the DVD some months ago and went straight to streaming since I don't watch many DVDs anymore, I found myself keeping the DVDs too long or forgetting about them.

This industry has to evolve and start competing, I have a buddy who always has all the new movies, sometimes before they are out on DVD. He could burn it to DVD and it looks just as good as a DVD you'd buy at the store for $20. It's sad when they just don't get it, it is so much easier to download the movie, have it in less then an hour, all for free and without any hassle.

Maybe one day they will be able to do this, I know it's mainly these movie companies fault, but I'm not buying a movie to watch one time. I'll be happy to pay my monthly fee and watch it when I want.
 
2012-01-26 11:14:23 AM
I never left, simply because we generally watch netflix for the children's programming and none of te options out there have thesameamountofprogrammingfor.....andohfortheloeof-myspacebarjustfarki ngdied!!!!
 
2012-01-26 11:14:49 AM
Only two complaints I have about Netflix are:

1. Streaming choices are rather limited, and never, ever for newly released movies.

2. Streaming movies do not afford the possibility of playing closed captions, which is a must for me for any of the Aussie or British movies -- darned accents.
 
2012-01-26 11:16:05 AM
I have the streaming service only for about a year now. I really find it hard to understand the people that say the streaming selection is limited. They must be incredibly picky.
 
2012-01-26 11:16:32 AM
can we get netflix in europe pleeeeez?
 
2012-01-26 11:16:50 AM
I too love the streaming and dropped the DVD. If the streaming doesn't have what I want, I can often find it on Amazon streaming for a couple of bucks. Best of both worlds.

Love my Roku!
 
2012-01-26 11:16:56 AM
someonelse: If there were a service that offered the variety of movies that Netflix has available for DVD rental, I'd gladly be their schmuck instead. Even though Netflix inexplicably tried to commit corporate suicide last year, they still have the widest selection. I've taken my Neftlix queue and tried to match it up with other services and none of them offer a fraction of it.

If they drop DVDs and go to streaming only, I'll drop them because their streaming offerings are so limited.


I really enjoy watching movies. When I'm bored and I want to watch something on a weekend, I'd rather it be a 1-2 hour story rather than, say, a few episodes of something. Netflix is completely unable to help me out here. I hadn't realized exactly how thin their streaming selection until Rifftrax's Riffplayer came out (and a fark link about it got greened.)

"Transformers was terrible, I'm sure the rifftrax for it will be grea- oh, it's DVD-only." I went down the list. Lord of the Rings, no. The Matrix, no. Iron Man, no. Harry Potter, no. Most of the Star Trek movies are DVD-only. (most of these are series, and often one item in the series will go on the streaming service for a limited time. At one time or another, every one of the three Matrix films has been available, but not forever.)

I like watching asian blockbusters sometimes too, those high-budget wire-fu movies that tend to have Jet Li in them. The Hero? Nope. House of Flying Daggers? Nuh-uh.

If a Netflix competitor arises with actual movie selection, I will basically be their biatch, but Netflix ain't it.
 
2012-01-26 11:17:23 AM
I use the streaming through Xbox Live, it's my only tv service. Yes, I agree it's ludicrously laid out. Seriously, wtf were they thinking? But I'm happy with it anyway.

Especially since I use my phone for the wirless and am saving about $150 a month overall.
 
2012-01-26 11:18:15 AM
My plan is to switch to Netflix streaming only, maybe a little OTA, and supplement that with weekly trips to the library.

I'd rather pay the library late fees and $1 a movie than anything else.
 
2012-01-26 11:18:24 AM
It wasn't the price increase. They held onto most subscribers. What it made people leave were various factors related to splitting the services between DVDs and streaming content.

Streaming content is usually ephemeral. It's constantly changing. Many very popular titles will stay for a long time, because that is what people want so Netflix obtains longer licensing contracts for that material.

Then there are cheap titles with a niche audience. the licensing for these are usually purchased in bulk and come as package deals. Take the films from Troma as an example. It makes more sense to stream these because they don't command much demand from the audience, but an audience is there and the price is comparatively low.

Then there are titles that are popular but not much in demand. These are the DVD only titles. The licensing is too expensive to warrant streaming, but Netflix wants to offer them because they do command a steady and reliable audience.

titles that aren't very popular may appear for one quarter of the year to see how popular they become and may be entered into one of the other categories if they perform sufficiently well.

The new Wii app (from about 6 months ago) lags and never addressed the terrible searching interface.

/no more Netflix for me
 
2012-01-26 11:18:34 AM
Aerdrie: I never left, simply because we generally watch netflix for the children's programming and none of te options out there have thesameamountofprogrammingfor.....andohfortheloeof-myspacebarjustfarki ngdied!!!!

Okay, new keyboard plugged in. Anyway, we kept Netflix for all the kid's shows. Also, discovery channel has a lot of stuff on there. We may get rid of the 1 dvd at a time, but I doubt it, I've been having fun introducing mini me to Scooby Doo, and realistically $18 a month is nothing for TV, especially since we canceled DISH over a year ago and have no antenna for local stations.
 
2012-01-26 11:19:32 AM
MAYORBOB: 2. Streaming movies do not afford the possibility of playing closed captions, which is a must for me for any of the Aussie or British movies -- darned accents.

That's not entirely true. I've gotten subtitles for some movies/tv shows before, but I haven't been able to find rhyme or reason for why it's only some that have them.
 
2012-01-26 11:20:53 AM
Never left, but I did just kill the DVD portion last week.

We don't watch enough DVDs to make it worth the 8 bucks extra, it's easier just to drive to redbox if we want to see something newer. That said, Where else can i watch BSG, Firefly, Mad men, and HIMYM for $8 a month legally? Yeah. That's what I thought.
 
2012-01-26 11:20:58 AM
I use Netflix. It's incredibly convenient entertainment, especially when I'm on the road. So following the old saw about buying stocks in companies you like, when their price tanked, I bought up a few shares.

Guess it's time to sell them off again, before NF pulls its next boneheaded move.
 
2012-01-26 11:22:09 AM
I never left because I'm not a petulant child

abagdan: MAYORBOB: 2. Streaming movies do not afford the possibility of playing closed captions, which is a must for me for any of the Aussie or British movies -- darned accents.

That's not entirely true. I've gotten subtitles for some movies/tv shows before, but I haven't been able to find rhyme or reason for why it's only some that have them.


Streaming depends on the client, not on solely on Netflix's service. More and more clients now support it (360 just added it recently, I believe) and an increasing number of Netflix's movies have closed captioning now.

But, as you say, there's no technical reason why streaming can't have subtitles.
 
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