DNRTFA

Just wow. I would personally wish nothing but a bad trip for any passengers who knowingly book with these assclowns in the future. This is a company that needs to fold faster than it runs ships aground.

Slaxl: The survivors already got a priceless reward. They survived a shipwreck of a huge cruise liner. I'd love to survive something like that. In fact, I think if faced with the opportunity we would all actually pay a lot of money to survive a similar event.

They got their reward, save the money for the families of the dead.

You're either a special kind of challenged or you have the most miserable life I've ever heard of.

Tell ya what. For just $10,000 I'll make sure that you narrowly survive a horrific ordeal.

I_Am_Weasel: This was poorly thought out. The relationship between the passengers and the cruise line was already on the rocks.

I'm shore that the holes in it won't be able to be patched, and it can't be salvaged.

I was on the Disney Magic in 2001 and the engine broke down when we were in St Thomas. We missed the private island, and had to go back to port, where we docked on time.

We go 50% off of our next cruise.

Disney had an issue on our Mexican cruise in 2008, and I don't remember what it was - it didn't phase me. We go $100 cabin credit.

30% off? They need to sue Costa out of existence.

Slaxl: The survivors already got a priceless reward. They survived a shipwreck of a huge cruise liner. I'd love to survive something like that. In fact, I think if faced with the opportunity we would all actually pay a lot of money to survive a similar event.

They got their reward, save the money for the families of the dead.

Yeah but I kinda lost my watch, tuxedo, laptop, and wife. Maybe you could find it in your hearts to look around for some more of those 20% off Bed Bath and Beyond coupons?

nekom: It was disclosed that in an attempt to help survivors the ship's parent company, Carnival, has been telephoning passengers daily asking if they are suffering nightmares or sleepless nights.

But that move also appeared to backfire when a psychologist said such questioning could trigger post traumatic stress rather than relieve it.

What... is this? I... I don't even... wat? Who is running that company anyway, a chimpanzee on acid?

I wonder if they are doing that so if a passenger says "No", they can bring that up in court later...

"Your Honor, the defendant said that he was suffering no ill effects, and we have that on tape..."

30% off?

so instead of getting a full cruise theyll get a partial cruise? maybe just .... stop somewhere and drop people off before the end? maybe even on top of a lighthouse like last time.

At first I was like, "Ha. Ha, After marking the price up 40%" but then I noticed this...

future cruises...

with an "s".

Sounds pretty genuine and a good first step.

Why would you even try to make this offer? I mean like shouldn't you employ some kind of PR guy who when he hears this idea, beats the hell out of the guy who thought it up? Straight cash and if they want to stay loyal maybe you'll see some of that cash in return business.

Instead Costa basically appears to be trying to weasel around it. "Yes we had ships do these flybys before and never punished anyone, but it is totally the Captain's fault.". Basically they're setting it up so they get drug into court, the whole story stays in the news cycle, and they'll lose who knows how much in business every time the words "Costa Cruises, a child company of Carnival Cruisers did..." are typed. I'd have to think the cheaper way to do this would be fly everyone home first class. Compensate them X dollars automatically for luggage (with a claims process if someone wants to claim their solid gold toilet went down with the ship) and offer some some fairly large sum of money to sign away the right to ever sue over this.

50,000 straight cash to everyone on that ship is 160 million. Toss in another 40 million or so to the families of the dead and you're looking at not even half the cost of the ship to make this entire thing go away. Plus you can even pay it out as an annuity or something. Instead you make some kind of insulting low offer and make yourself that much easier of a target for the lawyers to use public opinion against.

Basically the protests of Costa that this is horrible and all the Captain's fault would look a lot better if they'd instantly responded to the disaster with flights for everyone, help getting in contact with a consulate (for a temp passport), and offered some reasonable sum of money up front. Even if the people turn you down, you get the public goodwill of your company appearing to care.

Slaxl: The survivors already got a priceless reward. They survived a shipwreck of a huge cruise liner. I'd love to survive something like that. In fact, I think if faced with the opportunity we would all actually pay a lot of money to survive a similar event.

They got their reward, save the money for the families of the dead.

Agrees. (new window)

/I also agree, fwiw.

It's like that time I sent the feather I found in my turkey sausage back to the meat packing plant.

Guess what I got in return: coupons for more turkey sausage!

/Yay.

Anything less than 30% off would be an insult.

30% off my next cruise? Awesome. I'll let Royal Caribbean know that you'll be paying that part of my cruise fare with them.

At least they didn't get cruise dysentery, or whatever the crud is people are always getting on cruises. They got a story to tell. However, they should get a 100% paid vacation, including wages for time lost, on a different cruise line. At least. In my opinion.

I'd like to see a editorial from a Titanic period newspaper about the White Star Line trying to offer survivors a %30 off coupon.

cman: One Captain farks up so the whole company should die?

Yes. Why? This company promoted this captain to a point where he had thousands of lives in his hands and he was clearly not up to the job and there is amble evidence that they knew it.

ha-ha-guy: 50,000 straight cash to everyone on that ship is 160 million. Toss in another 40 million or so to the families of the dead and you're looking at not even half the cost of the ship to make this entire thing go away. Plus you can even pay it out as an annuity or something. Instead you make some kind of insulting low offer and make yourself that much easier of a target for the lawyers to use public opinion against.

Is this really fair to the shareholders? So, the passengers were mildly inconvenienced, they lost a few baubles. Out of 4000 passengers, only a handful actually died. Even on a normal cruise, they lose about this many people disappearing overboard, or getting knifed in a port town. It is certainly no excuse for the passengers to treat this as an opportunity to cash in at the expense of shareholders who have already suffered enough with the loss of the ship, and future revenues.

Okay, so the passengers sue. Sue for what? I mean, yes, sue for money but what exactly are they getting money for? Pain and suffering? Damages? You were in a bad situation therefore you get money?

I was on an airplane with turbulence once, can I sue?

cman: imprimere: DNRTFA

Just wow. I would personally wish nothing but a bad trip for any passengers who knowingly book with these assclowns in the future. This is a company that needs to fold faster than it runs ships aground.

One Captain farks up so the whole company should die?

No, the company should make an attempt at decent ammends with its customers. When it does this instead, then it should die.

If it were 30% on top of the refunds and loss of property, punitive, whatever.. sure. If that's the "settlement" though ..... ouch

lennavan: Okay, so the passengers sue. Sue for what? I mean, yes, sue for money but what exactly are they getting money for? Pain and suffering? Damages? You were in a bad situation therefore you get money?

I was on an airplane with turbulence once, can I sue?

I'm not saying it's right to give people money to fix problems, but your analogy is flawed. Turbulence cannot always be reasonably avoided and is reasonably expected. What the captain, and by extension the company, did was to put people in mortal danger unnecessarily. That is not reasonable. I don't necessarily agree with giving people extra money for that, but they should damn sure get a refund.

firefly212: cman: imprimere: DNRTFA

Just wow. I would personally wish nothing but a bad trip for any passengers who knowingly book with these assclowns in the future. This is a company that needs to fold faster than it runs ships aground.

One Captain farks up so the whole company should die?

One bad captain maybe forgiveable, ship's crew still telling people to go back to the rooms when the ship was already listing more than 20 degrees... no farking way. One idiot is a problem, a hundred idiots is a policy.

The other issue is how often did the ship make this detour.

We know that it made a preplanned flyby for a carnival on the island. That's not a big deal because I assume they mapped out and preprogrammed a course. Some of the interviews with the islanders and crew though suggest the Concordia would often do manual flybys of the island.

Costa can point out "Yeah this guy went off course and 6 minutes after he went off course he hit a rock". They do have a legit point that even if an operations center was tracking the ship via GPS, 6 minutes is a short time window to call the ship and scream at the captain to get back on course. On the other hand if this guy was doing this kind of stuff every trip and no one review the logged (and then yelled at him for it) it shows a culture of lax standards. Plus of course I bet it comes out the staff wasn't properly trained, given the apparent confusion that passengers are reporting. There has to be some kind of management failure by the masters of the ship.

Bucky Katt: will it sail to davey jones' locker?

Done in one.

CSB time.

I worked in the marine operations dept for a luxury cruise line. Safety and security issues were the ONLY items on meeting agendas. They were totally obsessed with it 24/7 in order to avoid harming our passengers and giving the Norwegian egos a metaphorical black eye. And our PR department? When a new ship launched that didn't have a few minor public areas finished on time, and some furnishings and artwork were missing, we refunded EVERY passenger 100% once they arrived aboard. Yes, they cruised on the inaugural for free. Some of them protested such and extreme step and wanted to give the money back! Now that is how you treat customers and earn their undying loyalty...

imprimere: cman: imprimere: DNRTFA

Just wow. I would personally wish nothing but a bad trip for any passengers who knowingly book with these assclowns in the future. This is a company that needs to fold faster than it runs ships aground.

One Captain farks up so the whole company should die?

No, the company should make an attempt at decent ammends with its customers. When it does this instead, then it should die.

Embolded for emphasis.

According to this, it took.. 10 hours. It eased into the water like an old man into a nice warm bath - no offence. So, uh, Clarence, how about abandoning this apartment, and letting me shove off in this beauty?

This is how class action law suits get started...

ZAZ: Limitation of liability act: http://www.law.cornell.edu/uscode/usc_sec_46_00030505----000-.html
(a) In General.- Except as provided in section 30506 of this title, the liability of the owner of a vessel for any claim, debt, or liability described in subsection (b) shall not exceed the value of the vessel and pending freight. If the vessel has more than one owner, the proportionate share of the liability of any one owner shall not exceed that owner's proportionate interest in the vessel and pending freight.
(b) Claims Subject to Limitation.- Unless otherwise excluded by law, claims, debts, and liabilities subject to limitation under subsection (a) are those arising from any embezzlement, loss, or destruction of any property, goods, or merchandise shipped or put on board the vessel, any loss, damage, or injury by collision, or any act, matter, or thing, loss, damage, or forfeiture, done, occasioned, or incurred, without the privity or knowledge of the owner.Section 30506 makes the owner of a seagoing vessel liable for at $420 per ton if the ship (wreck) is worth less.

The freight... it's people!

Slaxl: The survivors already got a priceless reward. They survived a shipwreck of a huge cruise liner. I'd love to survive something like that. In fact, I think if faced with the opportunity we would all actually pay a lot of money to survive a similar event.

They got their reward, save the money for the families of the dead.

If I had that kind of optimism I would rule the world with an iron, mechanical fist.

SHUT THE FARK UP!
SHUT! THE! FARK! UP!
My family is nearly killed and you talk to me about coupon!?

Ok, to be fair, they offered to pay for lost luggage AND 30% off.