gotta love southwest (except for their senior citizen stewardesses)

Awesome, a company that knows good PR is worth a hell of a lot more than $140.

Keep the check, send the chick on the left.. or the right

.....
Yet another reason to like Southwest! I have never had a problem with them, unlike some other airlines...

Now THIS is called customer service. Fix the problem to the best of your ability, and don't treat the customer as somebody who's just bothering you.

No wonder that Southwest is the only airline that I can stand to fly these days. (And I have to take the train to BWI to fly them... :( )

Too bad the airplane lavatory wasn't having issues.....he could have used a second pic of Cousin Eddie.

/SH*TTER WAS FULL!

I love Southwest.

The two airlines I worked for sucked. In a case like this, each would have sent a form letter to the passenger explaining that the purpose of a suitcase is to protect the contents inside and that's it's no big deal if it gets damaged, scratched, blah blah. Oh, and a nice "it's tough to be you."

I once saw a hard-sided Samsonite returned that had been bent into a U-shape after being run over by the main wheel of an airliner.

That was cool of them, but they didn't quite get the "picture for words" concept.

applause.gif

Why don't more businesses realize that customer services is HUGE in attracting and retaining customers?

Southwest was very, very cool to do this. That said, I'm kind of feeling a Louis C.K.-like "everything is amazing, and nobody is happy" attitude toward the guy that biatched initially.

Let me get this straight: You paid a discounted fare to be allowed to sit comfortably within a pressurized metal tube that was then launched into the sky at great velocity before ultimate depositing you in the general vicinity of your family for the holidays mere hours later...but then your life was ruined because the superficial exterior of the expensive bag that contained your personal effects suffered a bit of surface damage during the process by which they accepted it, sorted it, stored it, made sure it came with you, and then delivered it to you intact upon arrival? Oh, good HEAVENS, no! You've been MILDLY INCONVENIENCED! By all means, you ought to expect the airline's management to prostrate itself in the futile hopes of gaining the unworthy favor your mercy!

This is the kind of $#!+ I think of when I think of "White People Problems."

Hmmm...an airline that can doesn't charge a fee for checked bags, has low fares, customer service that has a sense of humor and can do so for a profit. Hey, Delta, American and United, why can't you do this?

basemetal: [farm8.staticflickr.com image 495x392]

The girl on the left, bring her to me!

Fine. Send the one on the right over here.

Shiny!

basemetal: [farm8.staticflickr.com image 495x392]

The girl on the left, bring her to me!

She looks about 17. Probably inexperienced.

Nadie_AZ has the right idea. She looks like she knows what she's doing.

/awful photo all around

vudukungfu: Good thing he didn't take his guitar.

*nods knowingly*

basemetal: [farm8.staticflickr.com image 495x392]

The girl on the left, bring her to me!

You like 'em fat, eh?

As a major shareholder in SouthWest Airlines, of course I'll demand that employee's head on a stick. That $140 could have been MINE!

the_rhino: Thats some serious SOPA violations there.

lol. first thing I thought of too.

The cynic in me says this is viral marketing.

I just wrote SWA a nice email in reference to this, telling them that this makes me happy to continue being their customer.