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(First Coast News) Stupid Not News: Delta charges woman $200 pet transport fee. News: She didn't take her pets on the flight. Fark: Delta refuses to refund money, saying she can't prove she DIDN'T take a pet on the plane   (firstcoastnews.com) divider line 141
More: Stupid, Navy Wife, decline, pets, transportation, fees, flights  
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11842 clicks; posted to Main » on 29 Dec 2011 at 2:18 PM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»   |    Get this fabulous T-Shirt and impress the methane out of your friends! shirt it!



141 Comments   (+0 »)
   
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2011-12-29 11:15:54 AM
Deny the charges with the creditcard company.
Boom. done.

Well, done in a few weeks when credited on the next statement, but still...
 
2011-12-29 11:40:07 AM
Bukharin: Deny the charges with the creditcard company.
Boom. done.

Well, done in a few weeks when credited on the next statement, but still...


You missed a line in the article where she does something really stupid:

She says she's cancelled her credit card and is still waiting for that refund.
 
2011-12-29 11:42:52 AM
Step 1: call credit card company
Step 2: dispute charges
Step 3: buy $200 worth of lottery tickets
Step 4: profit

Not hard
 
2011-12-29 11:56:54 AM
Proving a negative = dividing by zero.
 
2011-12-29 11:58:09 AM
And airlines wonder why their traffic is down? I would walk before flying Delta now.
 
2011-12-29 11:59:06 AM
stpauler: You missed a line in the article where she does something really stupid:

She says she's cancelled her credit card and is still waiting for that refund.


wow. yeah. That's dumb.
The refund would go onto the original form of payment. Then the bank that backed the card would have to refund to the (former) cardholder, and the banks usually prefer to keep the funds in limbo for an indefinite amount of time.
 
2011-12-29 12:18:47 PM
It's such a shame that airports don't have any form of visual recording devices that she could use to prove that she wasn't carrying any pets with her when she arrived for her flight.

They'd make it so much easier.
 
2011-12-29 12:28:27 PM
DammitIForgotMyLogin: They'd make it so much easier.

Or perhaps even a written statement from her dogsitter.
 
2011-12-29 01:04:41 PM
Cancelling your card like that hurts your credit rating. It's based in part on the amount of your available credit. Pretty kneejerky for $200.
 
2011-12-29 01:16:24 PM
serial_crusher: Step 1: call credit card company
Step 2: dispute charges
Step 3: buy $200 worth of lottery tickets
Step 4: profit

Not hard


But Delta has the right to respond to the chargeback, and they don't have to show too much documentation.

Chances are she accidentally clicked the "I have a pet, $200" button or something.
 
2011-12-29 01:22:34 PM
1) Call FBI
2) file fraud complaint
3) profit?
 
2011-12-29 02:21:44 PM
I'm betting that there is video of her going through security with no pet.
 
2011-12-29 02:21:54 PM
What the hell is First Coast Navy?
 
2011-12-29 02:22:00 PM
Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.
 
2011-12-29 02:23:54 PM
Another pet peeve.
 
2011-12-29 02:23:56 PM
Sick Eugene Mirman on them: http://www.youtube.com/watch?v=SjiHyb5N0Kg
 
2011-12-29 02:24:04 PM
dericwater: Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.

This is Delta we're talking about. Anyone who still flies Delta either doesn't listen to bad publicity, or doesn't have any other choices for their route.
 
2011-12-29 02:25:16 PM
darkhorse23: DammitIForgotMyLogin: They'd make it so much easier.

Or perhaps even a written statement from her dogsitter.


That doesn't prove she didn't take another animal on the plane. Maybe two other animals. Now she owes them another $200.
 
2011-12-29 02:26:00 PM
She hired a dogsitter. So there are multiple witnesses to the pet staying at home while she traveled. That would be enough proof in a court of law. What is the airline going to come up with to prove she did bring the animals on the flight?
 
2011-12-29 02:26:08 PM
One of the many reasons I usually drive or take a bus for domestic travel, unless it's an emergency or it's an overseas flight (the latter which never happens).
 
2011-12-29 02:26:40 PM
I'm guessing the lady never actually contacted her CC company. Aside from filing an actual dispute over the $200 charge, they would also have told her it's easier to keep the account open so that someone in Delta's accounting department would eventually "accept" said dispute and have the funds magically appear back to you once you've raised enough of a stink, as opposed to waiting for, probably, several months for a company the size of Delta to authorize cutting a simple $200 check or travel voucher.
 
2011-12-29 02:27:25 PM
When the airline agent asks if you have pets, say no (unless you have them with you and intend to take them on the flight). They might not be making small talk.

Otherwise.. BAM! -$200 surprise.

Glad she didn't travel with her dogs. Didn't bookmark the thread about how pets are treated when they fly in cargo. Very sad.
 
2011-12-29 02:27:38 PM
jagec: dericwater: Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.

This is Delta we're talking about. Anyone who still flies Delta either doesn't listen to bad publicity, or doesn't have any other choices for their route.


Airline consolidation. Pretty soon its gonna be a Coke vs. Pepsi thing. We're farked.
 
2011-12-29 02:28:33 PM
SlothB77: She hired a dogsitter. So there are multiple witnesses to the pet staying at home while she traveled. That would be enough proof in a court of law. What is the airline going to come up with to prove she did bring the animals on the flight?

What if there were two dogs?! Twins???

Its the perfect crime.
 
2011-12-29 02:29:22 PM
jagec: dericwater: Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.

This is Delta we're talking about. Anyone who still flies Delta either doesn't listen to bad publicity, or doesn't have any other choices for their route.


Pretty much no choice in MSP
Delta controls 89 percent of the gates in the main Terminal 1, which it shares with other major legacy carriers, such as United. Even when including the gates held by low-cost carriers such as Southwest at Terminal 2, the Humphrey Terminal, Delta controls slightly more than 80 percent of the airport's gates.
 
2011-12-29 02:29:43 PM
jagec: dericwater: Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.

This is Delta we're talking about. Anyone who still flies Delta either doesn't listen to bad publicity, or doesn't have any other choices for their route.


Well given that they've got a partnership with Korean Air and I can usually book my flight to Seoul for less if I do it through Delta but end up riding on a Korean Air plane...
 
2011-12-29 02:30:04 PM
That was pretty dumb of her to cancel the card as that would be the easiest way to get her refund if and when it goes through. Not only that but she should have disputed this with the credit card company before screwing around with a news outlet, that is one of the biggest benefits of using a card. She could probably document fairly easily that she didn't have her pets on board (receipt from pet sitter, receipt from airline, etc.), no pet, credit card company refunds the charges and Delta has to eat the chargeback fee.
 
2011-12-29 02:30:31 PM
Been there. My landlord charged me a pet deposit for the invisible fire-breathing dragon in my garage.
 
2011-12-29 02:30:57 PM
The Gordie Howe Hat Trick: jagec: dericwater: Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.

This is Delta we're talking about. Anyone who still flies Delta either doesn't listen to bad publicity, or doesn't have any other choices for their route.

Airline consolidation. Pretty soon its gonna be a Coke vs. Pepsi thing. We're farked.


Hey, some people really do prefer RC Cola, and save a lot of money that way.
 
2011-12-29 02:31:01 PM
Diogenes: Cancelling your card like that hurts your credit rating. It's based in part on the amount of your available credit. Pretty kneejerky for $200.

This.

She's looking at years of having explaining this to sometimes doubtful creditors because her credit report will only show the cancellation without any details.
 
2011-12-29 02:31:10 PM
We fly Delta with our dog all the time and never pay. They just don't check...thank you to the flight attendant that gave us that tip after our first time!!!
 
2011-12-29 02:31:48 PM
She bought her pets tickets.....she knew what she was getting into....

/oblig
 
2011-12-29 02:32:08 PM
MattMpls: We fly Delta with our dog all the time and never pay. They just don't check...thank you to the flight attendant that gave us that tip after our first time!!!

How do you keep him from whining when they throw the suitcase around?
 
2011-12-29 02:34:21 PM
downstairs: serial_crusher: Step 1: call credit card company
Step 2: dispute charges
Step 3: buy $200 worth of lottery tickets
Step 4: profit

Not hard

But Delta has the right to respond to the chargeback, and they don't have to show too much documentation.

Chances are she accidentally clicked the "I have a pet, $200" button or something.


TFA:

a supervisor told her there was a mix-up with her credit card. Her card number was similar to another passenger's, who did have a pet on the plane.

"Some of our numbers didn't match, but it was close enough, so they went ahead and charged my card $200," she said.



Sounds more like a violation of the Visa/mastercard merchant contract and/or fraud.
 
2011-12-29 02:35:06 PM
MattMpls: We fly Delta with our dog all the time and never pay. They just don't check...thank you to the flight attendant that gave us that tip after our first time!!!

cdn3.hark.com


Poor little guy...probably kept up for a mile or so...
 
2011-12-29 02:35:35 PM
imontheinternet: Been there. My landlord charged me a pet deposit for the invisible fire-breathing dragon in my garage.

I got a notice one time from my old landlord that I was not allowed to have pets, and that I would need to cut them a check for $200 for violating their pet policy. I hadn't owned a dog in 6 years. I called them up and asked what the hell that was all about and of course the answer was, "Oh, that must have been a mistake. Don't worry about paying it." I talked to my neighbors later and they had all received one. The landlord had sent one to everyone hoping they'd catch somebody hiding a pet and would pay it.

I moved a bit later.
/yes this is a CSB
 
2011-12-29 02:35:39 PM
stuhayes2010: What the hell is First Coast Navy?

First Coast = Northeast coast of Florida from the Georgia border south for a bit.

There are a bunch of Navy establishments in the Jacksonville, FL area. You can't swing a dead cat without hitting a sailors wife.
 
2011-12-29 02:39:59 PM
This sounds like a job for.... (duh-duh-dummmm)... Penny Arcade!

'Paul at Delta said that they wouldn't give me a refund'.

/not ftfa
// Get 'em Gabe!
 
2011-12-29 02:40:38 PM
Treygreen13: imontheinternet: Been there. My landlord charged me a pet deposit for the invisible fire-breathing dragon in my garage.

I got a notice one time from my old landlord that I was not allowed to have pets, and that I would need to cut them a check for $200 for violating their pet policy. I hadn't owned a dog in 6 years. I called them up and asked what the hell that was all about and of course the answer was, "Oh, that must have been a mistake. Don't worry about paying it." I talked to my neighbors later and they had all received one. The landlord had sent one to everyone hoping they'd catch somebody hiding a pet and would pay it.

I moved a bit later.
/yes this is a CSB


That's kind of what I was wondering about in this situation. I wouldn't be surprised if Delta was trying a similar tactic to gouge more money from people.
 
2011-12-29 02:40:48 PM
ABQGOD: Diogenes: Cancelling your card like that hurts your credit rating. It's based in part on the amount of your available credit. Pretty kneejerky for $200.

This.

She's looking at years of having explaining this to sometimes doubtful creditors because her credit report will only show the cancellation without any details.


You really think that her creditors are going to even ask about a single canceled credit card?

The lower credit score does matter, true, but get real...
 
2011-12-29 02:42:31 PM
I like how this implies that Delta can't prove she DID take a pet, which should be extremely easy to do.

So, Delta, how many other bags / pets / containers / bombs have you flown around the country without any type of tracking or accountability?
 
2011-12-29 02:42:51 PM
ABQGOD: Diogenes: Cancelling your card like that hurts your credit rating. It's based in part on the amount of your available credit. Pretty kneejerky for $200.

This.

She's looking at years of having explaining this to sometimes doubtful creditors because her credit report will only show the cancellation without any details.


Probably not, people cancel credit cards all the time, it's no big deal really. If there are extenuating circumstances like major cc debt, cc companies cancelling your cards, etc. then yea maybe. There is a difference between you cancelling a card and a cc company cancelling it and it can show up on your report. I don't think this lady has much to worry about though.
 
2011-12-29 02:42:54 PM
mdbuff12: She bought her pets tickets.....she knew what she was getting into....

/oblig


*shakes fist*
 
2011-12-29 02:43:41 PM
Well, getting camera footage is going to require getting lawyers involved, costing more than $200. And the guy on the phone who has to deal with the dispute probably has some guidelines that would prevent him from giving refunds on someone's word alone, or even a how-would-he-know-it-was-honest letter from the dog sitter.

Typically, pet transport is noted on the baggage documentation, which would be the best way to prove her claim - "see here: no pet carriers."
 
2011-12-29 02:47:55 PM
jagec: The Gordie Howe Hat Trick: jagec: dericwater: Not worth the negative publicity. Pay the bleepin' $200. Cheaper than the several $M lost from this being publicized.

This is Delta we're talking about. Anyone who still flies Delta either doesn't listen to bad publicity, or doesn't have any other choices for their route.

Airline consolidation. Pretty soon its gonna be a Coke vs. Pepsi thing. We're farked.

Hey, some people really do prefer RC Cola, and save a lot of money that way.


I do too, especially now that it's available in Estonia. Just brought back a couple of bottles.

/Check in clerk shoulda asked if she had a husband and kids.
 
2011-12-29 02:49:41 PM
nickerj1: downstairs: serial_crusher: Step 1: call credit card company
Step 2: dispute charges
Step 3: buy $200 worth of lottery tickets
Step 4: profit

Not hard

But Delta has the right to respond to the chargeback, and they don't have to show too much documentation.

Chances are she accidentally clicked the "I have a pet, $200" button or something.

TFA:

a supervisor told her there was a mix-up with her credit card. Her card number was similar to another passenger's, who did have a pet on the plane.

"Some of our numbers didn't match, but it was close enough, so they went ahead and charged my card $200," she said.


Sounds more like a violation of the Visa/mastercard merchant contract and/or fraud.


Ok, I didn't read TFA. I was just stating a fact, no opinion.

Yeah, that's all sorts of farked up. I'm having a hard time believing everything now. Why wouldn't Delta refund her and charge the other person? They'd lose like $5 in credit card merchant fees.
 
2011-12-29 02:49:58 PM
"she can't prove she DIDN'T take a pet on the plane"

Fundies can't argue for shiat.
 
2011-12-29 02:51:52 PM
TSA must have noticed she had crabs and tipped off Delta
 
2011-12-29 02:52:13 PM
fireclown: I'm betting that there is video of her going through security with no pet.

Except that you don't go through security with pets. They're checked at the front, along with other luggage. They'd have to get video of the ticketing/check-in counter.
 
2011-12-29 02:52:19 PM
downstairs: Why wouldn't Delta refund her and charge the other person? They'd lose like $5 in credit card merchant fees.

Given the razor-thin profit margins for airline companies, I really wouldn't expect them to go the "easy" route on anything if it ends up costing them even mere chump change.
 
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