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(Houston Chronicle) Stupid Remember the good samaritans that paid off the layaway balances at K-Mart? A woman tries to do the same at Wal-Mart and is initially told no by store manager because it would violate their privacy policy   (blog.chron.com) divider line 90
More: Stupid, Kmart, store manager  
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6947 clicks; posted to Main » on 20 Dec 2011 at 2:56 PM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»   |    Get this fabulous T-Shirt and impress the methane out of your friends! shirt it!



90 Comments   (+0 »)
   

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2011-12-20 01:10:50 PM
Walmart's regional vice president, Todd Manley, told KPRC there was no such policy and invited LaRue back to the store, where the company matched her $300 donation.

OMFG!!11 THIS IS A OUTRAGE SOMEBODY SEND A EMAIL TO TEH CONSUMERIST!!!11
 
2011-12-20 01:39:29 PM
sigdiamond2000: Walmart's regional vice president, Todd Manley, told KPRC there was no such policy and invited LaRue back to the store, where the company matched her $300 donation.

OMFG!!11 THIS IS A OUTRAGE SOMEBODY SEND A EMAIL TO TEH CONSUMERIST!!!11


I'm actually stunned this wasn't posted as a Consumerist link.
 
2011-12-20 02:58:58 PM
What a total non-story.

Walmart "manager" doesn't understand corporate policies. Problem is quickly remedied by regional office. More on this after the weather and Sports with Al.
 
2011-12-20 02:58:58 PM
I'd like to meet this Joy Pilot lady.
 
2011-12-20 02:59:23 PM
In that case, go to Kmart if you want to pay someones layaway bill. Not walmart.

There. Fixed.
 
2011-12-20 02:59:42 PM
Well, that was lame.
 
2011-12-20 03:00:38 PM
Mgr should have called another store to verify "policy".... Store on other side of Houston accepted $9500 from a woman to pay off almost all layaway balances in that store...

That store mgr had no problem taking that money...

/Walmart sucks
 
2011-12-20 03:00:57 PM
Pocket Ninja: sigdiamond2000: Walmart's regional vice president, Todd Manley, told KPRC there was no such policy and invited LaRue back to the store, where the company matched her $300 donation.

OMFG!!11 THIS IS A OUTRAGE SOMEBODY SEND A EMAIL TO TEH CONSUMERIST!!!11

I'm actually stunned this wasn't posted as a Consumerist link.


I suspect this is the follow-up to a Consumerist story. They can't put this on Consumerist because the company actually fixed the issue in a reasonable amount of time. Stories like that don't fit their readership.
 
2011-12-20 03:00:58 PM
I'm intially disgusted with this story...
 
2011-12-20 03:01:11 PM
NONSTORY AT 11...zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
 
2011-12-20 03:01:56 PM
I just paid off someones layaway bill at Tiffanys! Feels good to help the fortunate for a change.
 
2011-12-20 03:02:09 PM
sararenne: Mgr should have called another store to verify "policy".... Store on other side of Houston accepted $9500 from a woman to pay off almost all layaway balances in that store...

That store mgr had no problem taking that money...

/Walmart sucks


But layaways had to be picked up by the 14th...

/my kids are gonna be stoked
 
2011-12-20 03:02:30 PM
thumbs.dreamstime.com

Joy Pilot
 
2011-12-20 03:02:44 PM
LarryDan43: I just paid off someones layaway bill at Tiffanys! Feels good to help the fortunate Newt Gingrich for a change.

FTFY
 
2011-12-20 03:03:05 PM
$20 to a guy that prints your drawings for a 15K sq ft house and has now downsized to the point of living in his shop would be appreciated.
 
2011-12-20 03:03:09 PM
Call me crazy, but with the amount of theft and dishonesty out there, I'd really rather that managers err on the side of 'privacy' before allowing people to access my accounts in any way. The immediate refusal, followed by checking with higher-ups, was the right thing to do.
 
2011-12-20 03:03:47 PM
MrSid: [thumbs.dreamstime.com image 320x450]

Joy Pilot


giggity
 
2011-12-20 03:04:00 PM
KingPsyz: sararenne: Mgr should have called another store to verify "policy".... Store on other side of Houston accepted $9500 from a woman to pay off almost all layaway balances in that store...

That store mgr had no problem taking that money...

/Walmart sucks

But layaways had to be picked up by the 14th...

/my kids are gonna be stoked


The Houston regional mgr changed the rules for the Houston/outlying area... As long as they could pay the balance off by Xmas morning, he let the layaways stay....
 
2011-12-20 03:04:28 PM
what a total non-story! i want my 35 seconds back
 
2011-12-20 03:05:49 PM
sararenne: KingPsyz: sararenne: Mgr should have called another store to verify "policy".... Store on other side of Houston accepted $9500 from a woman to pay off almost all layaway balances in that store...

That store mgr had no problem taking that money...

/Walmart sucks

But layaways had to be picked up by the 14th...

/my kids are gonna be stoked

The Houston regional mgr changed the rules for the Houston/outlying area... As long as they could pay the balance off by Xmas morning, he let the layaways stay....


Good on him

/nobody cares about anybody in Vegas so no chance of that happening here
 
2011-12-20 03:10:15 PM
Wal-Mart sucks. I was waiting In line for 30 minutes to return an Item, What was the hold up? A lady wanted to return a vacuum from 5 years ago. She was screaming at the top of her lungs, using the race card, and swearing at the sweet return lady. Store manager gets there and says he will return the item, throws the poor return lady under the bus. Customer service is ruined in this country because of Wal-Mart, if you biatch enough you get what you want.
 
2011-12-20 03:13:02 PM
It never ceases to amaze me the level of service people expect from unskilled workers.

Someone working at the counter at Wal*Mart layaway is virtually unemployable--possibly with a closed head injury or some kind of developmental disability--they're not going to be able to recite corporate policy or tell you the tax implications of your donation simply because they're wearing a uniform.

I see this all the time. People getting indignant that some teenager on acid making $7 an hour and subsisting on nothing but energy drinks and shoe leather isn't Anthony Hopkins from "Remains of the Day."

If you go to places like Wal*Mart and Taco Bell expecting anything over the most basic level of service these notochords can provide, you're worse than they are.
 
2011-12-20 03:20:22 PM
sigdiamond2000: It never ceases to amaze me the level of service people expect from unskilled workers.

Someone working at the counter at Wal*Mart layaway is virtually unemployable--possibly with a closed head injury or some kind of developmental disability--they're not going to be able to recite corporate policy or tell you the tax implications of your donation simply because they're wearing a uniform.

I see this all the time. People getting indignant that some teenager on acid making $7 an hour and subsisting on nothing but energy drinks and shoe leather isn't Anthony Hopkins from "Remains of the Day."

If you go to places like Wal*Mart and Taco Bell expecting anything over the most basic level of service these notochords can provide, you're worse than they are.


I find myself almost hoping that you get downsized and end up in a Wal Mart to make ends meet, you pompous ass.
 
2011-12-20 03:20:48 PM
Isn't layaway a really dumb idea?

Hmmm - I can't afford this item so I'll give you money every month until I have paid for it.
 
2011-12-20 03:22:23 PM
Paying off other people's layaway balances at Wal Mart stores before Christmas is common practice, at least in the Chicago area. My brother (Manager @ a Wal-Mart near here) says people have come in and dropped over 7k at his store this year alone paying off other people's balances. 3500 in one go, apparently.

The good samaritans actually pay off everything but one penny, leaving a .01 balance. The people come in with their payday advance money to make their payment and get surprised with a bill for a penny. Many poor people tears commence.
 
2011-12-20 03:22:24 PM
MrSid: [thumbs.dreamstime.com image 320x450]

Joy Pilot


I'll take 2
 
2011-12-20 03:23:17 PM
Happy Hours: Isn't layaway a really dumb idea?

Hmmm - I can't afford this item so I'll give you money every month until I have paid for it.


I don't see a problem with it. People who use the service aren't likely to have an interest bearing account. So what difference does it make for them to save it up themselves vs pay it off slowly at the retailer?
 
2011-12-20 03:23:32 PM
KingPsyz: nobody cares about anybody in Vegas so no chance of that happening here

How long have you been here? Las Vegas has some of the most generous people I've ever met. But then I've been here for quite a while...
 
2011-12-20 03:23:50 PM
Happy Hours: Isn't layaway a really dumb idea?

Hmmm - I can't afford this item so I'll give you money every month until I have paid for it.


like a credit card, but without the interest?
 
2011-12-20 03:23:55 PM
Happy Hours: Isn't layaway a really dumb idea?

Hmmm - I can't afford this item so I'll give you money every month until I have paid for it.


It's better than credit...
 
2011-12-20 03:24:11 PM
BigNumber12: Call me crazy, but with the amount of theft and dishonesty out there, I'd really rather that managers err on the side of 'privacy' before allowing people to access my accounts in any way. The immediate refusal, followed by checking with higher-ups, was the right thing to do.

I don't think it requires giving away private info.
"Hi, I'd like to pay $300 on someone's account that has toys for small children on layaway."
Store employee looks at layaway screen that they always have access to because they are working in the layaway department. "Here's one. Thanks for the money."

Unless the donor is asking for contact info so they can be un-anonymous, there's no privacy violation.
 
2011-12-20 03:24:21 PM
Layaway is better than 29% interest on a credit card.... Where people just rack it up, and pay minimal payments.
 
2011-12-20 03:24:56 PM
Isn't layaway a really dumb idea?

Hmmm - I can't afford this item so I'll give you money every month until I have paid for it.



Lay-Away, like credit card with out the interest. You just have to wait a few weeks for you stuff.
 
2011-12-20 03:25:00 PM
sigdiamond2000: It never ceases to amaze me the level of service people expect from unskilled workers.

Someone working at the counter at Wal*Mart layaway is virtually unemployable--possibly with a closed head injury or some kind of developmental disability--they're not going to be able to recite corporate policy or tell you the tax implications of your donation simply because they're wearing a uniform.

I see this all the time. People getting indignant that some teenager on acid making $7 an hour and subsisting on nothing but energy drinks and shoe leather isn't Anthony Hopkins from "Remains of the Day."

If you go to places like Wal*Mart and Taco Bell expecting anything over the most basic level of service these notochords can provide, you're worse than they are.




I say old chap, you wouldn't happen to have any Grey Poupon, would you?
 
2011-12-20 03:26:16 PM
Sin_City_Superhero: KingPsyz: nobody cares about anybody in Vegas so no chance of that happening here

How long have you been here? Las Vegas has some of the most generous people I've ever met. But then I've been here for quite a while...


I have been here 8 years, people are generous on a very superfical surface sense. Yes there are exceptions to this and every rule. The Toy Drive thing is cool, but most participate because it makes them look good.

But by and large, most people here can't be bothered with the fellow Las Vegan, much less if they need a hand.
 
2011-12-20 03:28:45 PM
kellynoel: sigdiamond2000: It never ceases to amaze me the level of service people expect from unskilled workers.

Someone working at the counter at Wal*Mart layaway is virtually unemployable--possibly with a closed head injury or some kind of developmental disability--they're not going to be able to recite corporate policy or tell you the tax implications of your donation simply because they're wearing a uniform.

I see this all the time. People getting indignant that some teenager on acid making $7 an hour and subsisting on nothing but energy drinks and shoe leather isn't Anthony Hopkins from "Remains of the Day."

If you go to places like Wal*Mart and Taco Bell expecting anything over the most basic level of service these notochords can provide, you're worse than they are.

I find myself almost hoping that you get downsized and end up in a Wal Mart to make ends meet, you pompous ass.


That's something you'll need to knock around with your therapist. I can't help you with that.

Anyway, my post is actually a defense of the people you think I'm insulting. The bad guys here are the ones who have unrealistic expectations of unskilled workers and treat them like sh*t.
 
2011-12-20 03:29:02 PM
kellynoel: sigdiamond2000: It never ceases to amaze me the level of service people expect from unskilled workers.

Someone working at the counter at Wal*Mart layaway is virtually unemployable--possibly with a closed head injury or some kind of developmental disability--they're not going to be able to recite corporate policy or tell you the tax implications of your donation simply because they're wearing a uniform.

I see this all the time. People getting indignant that some teenager on acid making $7 an hour and subsisting on nothing but energy drinks and shoe leather isn't Anthony Hopkins from "Remains of the Day."

If you go to places like Wal*Mart and Taco Bell expecting anything over the most basic level of service these notochords can provide, you're worse than they are.

I find myself almost hoping that you get downsized and end up in a Wal Mart to make ends meet, you pompous ass.


^ What Kelly said ^
 
2011-12-20 03:29:16 PM
Im going to start putting a 60 inch LCD on layaway every year, just in case some moneybags comes in and pays all the layaway balances.
 
GBB
2011-12-20 03:31:13 PM
animesucks: what a total non-story! i want my 35 seconds back

HA HA!
This is why I check the comments first!

/please don't filter pwn me.
 
2011-12-20 03:32:31 PM
BigNumber12: Call me crazy, but with the amount of theft and dishonesty out there, I'd really rather that managers err on the side of 'privacy' before allowing people to access my accounts in any way. The immediate refusal, followed by checking with higher-ups, was the right thing to do.

I work in retail. Once the first news story about somebody paying for someone else's layaway hit, our HQ issued a memorandum to all stores on how to deal with this, if it happened to them.

Guess that store didn't get the memo or Wal-Mart dropped the ball.
 
2011-12-20 03:33:21 PM
Not at all surprised by this.

Most businesses aren't really interested in exchanging goods for money as they are in wildly profiting on the usurious interest rates they charge selling things on credit or layaway.

Places like Rent-A-Center, etc, have made fortunes selling $350 televisions, etc, for $2000.

The American economy is set up expressly and implicitly to keep people poor as this generates the most profit for the wealthy.
 
2011-12-20 03:35:19 PM
Customer service is not hard... Look at it from the customer service side. Poor lady at the return counter is told they MUST enforce policy, and deal with people who want something for nothing, or feel the are entitled to something because they are special. Poor lady at the returns is yelled at, cursed at, and belittled everyday. It is hard to care after so much. Someone working at Wal-Mart is not stupid, or less of a human. Maybe change your attitude and treat them like you would treat your family. Do not expect them to bend the rules because you were to lazy to take something back on time. The manager in Chicago for letting people do that = BIG THUMBS UP. Also it is not a donation in the books if you pay off someones layaway. Money is still being exchanged for goods, and will not fall under donations since it is a retail store.
 
2011-12-20 03:38:16 PM
Death of Rats: BigNumber12: Call me crazy, but with the amount of theft and dishonesty out there, I'd really rather that managers err on the side of 'privacy' before allowing people to access my accounts in any way. The immediate refusal, followed by checking with higher-ups, was the right thing to do.

I don't think it requires giving away private info.
"Hi, I'd like to pay $300 on someone's account that has toys for small children on layaway."
Store employee looks at layaway screen that they always have access to because they are working in the layaway department. "Here's one. Thanks for the money."

Unless the donor is asking for contact info so they can be un-anonymous, there's no privacy violation.



No doubt. I'm just glad to see that, in the face of uncertainty, caution still appears to rule. There are a stupid number of ways that people have engineered to steal personal information, not all of them of the blatantly-obvious type that causes the rest of us to slap our foreheads.

Lando Lincoln: I work in retail. Once the first news story about somebody paying for someone else's layaway hit, our HQ issued a memorandum to all stores on how to deal with this, if it happened to them.

Good.
 
2011-12-20 03:41:39 PM
I don't understand the point of layaway. It's like a reverse credit card where you're paying money to get something at a later date that if you had just saved the money you were paying into it instead you could have bought it outright sooner. Why do people do this?
 
2011-12-20 03:46:20 PM
StrangeQ: I don't understand the point of layaway. It's like a reverse credit card where you're paying money to get something at a later date that if you had just saved the money you were paying into it instead you could have bought it outright sooner. Why do people do this?

Poor Impulse Control.
 
2011-12-20 03:48:20 PM
LarryDan43: StrangeQ: I don't understand the point of layaway. It's like a reverse credit card where you're paying money to get something at a later date that if you had just saved the money you were paying into it instead you could have bought it outright sooner. Why do people do this?

Poor Impulse Control.


But unless I'm misunderstanding how it works you don't actually get the item until you've paid it off...so why the fark wouldn't you just wait until you have the money and buy it then? I can understand a BIT more with a credit card because at least then you're getting it now and paying later.
 
2011-12-20 03:48:52 PM
I am working a part time job at the mall, for Things Remembered...
It never ceases to amaze me how little people think... period....
Christmas comes the same damn day every year, you know your mother in law is going to want some stupid trinket with her name engraved on it... why wait until the week of Christmas, and actually be shocked we can't engrave the damn thing for you right there... and no, we will not jump you to the heads of the line because "you have to go out of town"...
The blank stares I get when I tell them the engrave time is 2 days, because other schmucks waited until the last minute too... it is worth the 9 bucks I am getting an hour...
And I worked full time mall retail for years, before I finally got a real job.. (I am helping a former co-worker at TR for Christmas)... The joy of Christmas does not exist inside a retail location, or within 2 miles of any retail location... it is all about "me me me"... Fark Goodwill to Men, Peace on Earth bull... they will knock an old lady on the ground to get the last of whatever, and smirk Merry Christmas on the way out the door...

/don't even get me started on that Merry Christmas/Happy Holidays crap....
 
2011-12-20 03:50:03 PM
Oh_Enough_Already: Not at all surprised by this.

Most businesses aren't really interested in exchanging goods for money as they are in wildly profiting on the usurious interest rates they charge selling things on credit or layaway.

Places like Rent-A-Center, etc, have made fortunes selling $350 televisions, etc, for $2000.

The American economy is set up expressly and implicitly to keep people poor as this generates the most profit for the wealthy.


Seems you don't understand how layaway works...
 
2011-12-20 03:50:51 PM
StrangeQ: I don't understand the point of layaway. It's like a reverse credit card where you're paying money to get something at a later date that if you had just saved the money you were paying into it instead you could have bought it outright sooner. Why do people do this?

It's better than a credit card, because if you change your mind before paying the entire amount, you can get your money back. So for people with poor impulse control, it's a way for them to think longer about their decision.
 
2011-12-20 03:52:01 PM
Just wait until she finds out that most of those layaways were for guns.
 
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