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(The Consumerist)   Target continuing its holiday customer relations makeover by refusing to allow a group of students into to their store to spend their money raised to purchased needed items for abused babies   (consumerist.com ) divider line
    More: Asinine, Target, level of detail  
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19005 clicks; posted to Main » on 13 Dec 2011 at 2:01 PM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2011-12-13 02:22:09 PM  
Are we pro or anti Salvation Army this year? I'm kinda leaning toward anti.
 
2011-12-13 02:22:42 PM  

Shadyman: Headso: I wish I led the life of the farkers that call bullshiat on all consumerist articles, those who can't conceive of a world where big box stores have retarded policies and idiotic managerial staff. I have lived a life where I can picture pretty much every article on the consumerist to be true.

Sounds like the webcomic entitled "Retail" should be required reading for FARKers. Retail - A Comic by Norm Feuti (new window)


That is brilliant. Do you read Shortpacked (new window)?
 
2011-12-13 02:24:25 PM  
If 25 students spending $2K stresses their cashiers, then they may need to upgrade their cashiers.
 
2011-12-13 02:24:31 PM  

jumac: Isn't this the same chain of stores that won't let Selvation army stand outside of their stores collection money at this time of year?. I heard something bout they didn't do it cause the SA wouldn't give them a cut of the money that was dontated.


They did it because they don't want other groups out there, too. They're afraid of having like a thousand pan-handling groups in front of their stores all year long. You know, like you never see at WalMart, KMart, Kroger, or anywhere else that allows bell ringers.
 
2011-12-13 02:24:42 PM  
Probably idiots on both sides of this one.

She's obviously been an issue in the past, otherwise the prior experiences wouldn't have come up. It's probably not as rosy as the customer says it is (wow, go figure!!)

And a retail establishment can't prevent you from coming in to buy stuff, why even bother calling at all? Just show up, get what you need, hit the registers. They gonna tell you in line your groups of 4 can't check out? I think not.

I'm guessing they make a spectacle out of it each year and it's a PITA for the store.
 
2011-12-13 02:25:00 PM  

karmaceutical: Hahah... yes, let them head on over to Walmart. You'll have no problems getting in and out of the checkouts there!

I don't work in retail and I find this Consumerist blog to be an affront to reason and sensible behavior. I can only imagine what a tier1 or tier2 retailer must think about it.


Consumerist has a worthwhile post about once a year.

The rest of the time it's people who have nothing better to do, whining because of... whatever.
 
2011-12-13 02:25:11 PM  

namegoeshere: What large chain store can't handle a "rush" of 25 extra shoppers? Especially during the Christmas season. This is idiotic.

 
2011-12-13 02:25:11 PM  

downstairs: Blues_X: downstairs: So they let it slide in the past, but its clearly an issue so they're just asking 2 weeks notice? Seems reasonable to me.

"We don't have enough resources to let you buy things in our store" is a damned idiotic excuse.

Well, that's not EXACTLY what they said. They said they CAN have enough resources if you simply contact us 2 weeks ahead.


The manager doesn't run the store very well if the system can't handle 25 extra people during the Christmas shopping season. Not that I'm surprised. All the Targets in my area upgraded to at least 20 lanes for rare peak days like Black Friday, but only run with three or four at at time the rest of the year.
 
2011-12-13 02:25:14 PM  
But this year, when she called up the store to give them the heads-up that she and her charges would be stopping by, the store got all Scroogey McGrinch (an actual clinical term) on her.

You know how I know there is going to be some good journalism coming up in the rest of the article?
 
2011-12-13 02:25:31 PM  

Kuroshin: 25 people. Spread out over two hours. This requires two-weeks notice? And you're defending that position?


All right, now that I've done the math I suppose I agree. Even if all 25 came in at the same time. How many registers are open typically? 7 maybe? Thats 3-4 extra shoppers with $80 worth of goods.

I guess the issue is the kids get $80, so they have to make sure they don't go over otherwise you'll cause asinine delays. Just tell the teacher to make sure she totals up everything beforehand.
 
2011-12-13 02:25:44 PM  
paygun: "I'll take my business elsewhere" doesn't matter anymore. There will still be loads of people there buying stuff.

I disagree. There are several business that I don't patron for one reason or another and it doesn't matter to me if everyone else still uses them or if no one else uses them. What matters to me is that I don't use them. "I'll take my business elsewhere" isn't some empty threat just to get what you want...at least not for me.

I'm pretty sure paygun meant - matters to the company -

I'm with you, I don't shop at ___ or ___ and I don't give a shiat who does; I won't. But I don't delude myself that it makes any difference to the store; I'm certain it doesn't.
 
2011-12-13 02:26:01 PM  
Last year the kids tore a bunch of shiat up, or stole a bunch of shiat.

Just a theory.
 
2011-12-13 02:26:20 PM  

meanmutton: jumac: Isn't this the same chain of stores that won't let Selvation army stand outside of their stores collection money at this time of year?. I heard something bout they didn't do it cause the SA wouldn't give them a cut of the money that was dontated.

They did it because they don't want other groups out there, too. They're afraid of having like a thousand pan-handling groups in front of their stores all year long. You know, like you never see at WalMart, KMart, Kroger, or anywhere else that allows bell ringers.


And therein lay the problem of 24/7 news and Internet forums and chain mails.

The real reason is very reasonable, but people just hear "zomg Target doesn't like charities!" and it becomes Truthy.
 
2011-12-13 02:26:33 PM  
The excuse that the store had no notice so the students cant shop there is a lie as demonstrated by their successful shopping excursion at Targets competitor.Maybe the check girl was in a foul mood,maybe her rag wasnt 'sitting' right and it made her grumpy.Claiming there isnt enough resources to process money for material is equal to saying 'there was so much food I starved to death' or' Oxygen rich air causes asphyxiation'.
The teacher however should not have contacted Target in the first place,students going through the store in groups of 4 with their own carts would have caused no problems nor would it have even drawn any unusuall attention
That Target girl is a mind boggling twit who is beneath contempt and she should use her sevrence pay to stock up on Pamprin
 
2011-12-13 02:27:25 PM  

LarryDan43: ha-ha-guy: LarryDan43: sweetmelissa31: Why do they even call in advance? It's only 25 kids, apparently in groups of 4 (so 6 groups and one loser by himself?). So 7 times at the register? There must be something else to the story. Maybe the kids are retarded.

My guess is they require an employee to assist each shopper. If not assisted they get to the checkout lane with more than 80 dollars worth of merchandise and spend 30 minutes choosing what to put back.

In reality this is likely closer to the truth. The school sends over one teacher with 25 kids. In the past the store had been provided some adults to push the carts and make sure the kids purchased what was on the list. Also just to help one adult move 2k worth of merchandise out to the school van, etc.

So Target may have a legitimate reason to complain about the lack of warning.

And since schedules are made 2 weeks in advance, they need 2 weeks notice.


They can't call anyone in? I've worked shiatty retail jobs before. The manager frantically calling everyone to try to find someone to fill in a few hours wasn't unusual.
 
2011-12-13 02:27:31 PM  

quizzical: The manager doesn't run the store very well if the system can't handle 25 extra people during the Christmas shopping season. Not that I'm surprised. All the Targets in my area upgraded to at least 20 lanes for rare peak days like Black Friday, but only run with three or four at at time the rest of the year.


As said before, these groups of students actually have store assistants that go around with them for this program and make sure that they don't overbuy for their individual quotas for the charity.

Those store assistants need to be scheduled ahead of time.
 
2011-12-13 02:27:57 PM  

pudding7: Why even call ahead of time? Never in a million years would I think it would be necessary to call ahead to a Target to let them know a group of 25 people was coming. Just show up and shop. The lines will be backed up for about 10 minutes, and then everyone is done.

The teacher is an idiot for calling ahead.

The manager is an idiot for turning them away.


From the letter, it sounds as though they want a separate line opened just for them.
http://targetfiling.blogspot.com/2011/12/for-5-years-ive-been-telling - you-that.html
It's been removed from FB.
 
2011-12-13 02:28:03 PM  

namegoeshere: What large chain store can't handle a "rush" of 25 extra shoppers? Especially during the Christmas season. This is idiotic.

 
2011-12-13 02:28:11 PM  

paygun: "I'll take my business elsewhere" doesn't matter anymore. There will still be loads of people there buying stuff.


If they can't handle an extra 25 people, evidently not.
 
2011-12-13 02:28:56 PM  
This store's manager must be:

www.regularjim.com
 
2011-12-13 02:29:06 PM  
I patronize Target precisely because they keep this kind of riff-raff out.

That, and the staff is mostly young women with nice booty on them.

You want to shop for or with trash, go to WalMart.
 
2011-12-13 02:29:17 PM  

meanmutton: They can't call anyone in? I've worked shiatty retail jobs before. The manager frantically calling everyone to try to find someone to fill in a few hours wasn't unusual.


Chances are this happens during the day. The "floating part timers" tend to be in school during the day.

Everyone is also missing the part where if they let this group slide, there is no precedent for telling other people they also have to schedule 2 weeks out.

The core problem is the students' organizer dropping the ball, not the store.
 
2011-12-13 02:29:38 PM  
The article states that the students would be using a purchase order to pay for the items, and spun it as if this was a good thing, when likely it is one of the reasons the store manager requested lead time on the shopping spree. There are likely some onerous restrictions placed on the purchase order (only good for certain goods, amount cannot exceed 'x', must be approved by a manager, etc. )
 
2011-12-13 02:30:15 PM  

The Beatings Will Continue Until Morale Improves: If 25 students spending $2K stresses their cashiers, then they may need to upgrade their cashiers.


25 people are in front of you...they all hit the cashiers at the same time, because they are together. They all have 80 dollars to spend and each one has at least 145 dollars worth of merchandise in their carts. You even spot an x box bundle. Not a one can add or subtract because their teacher is an idiot. Hope youre not in a hurry. At least its target and there are hot women to look at...
 
2011-12-13 02:30:30 PM  

IrateShadow: Are we pro or anti Salvation Army this year? I'm kinda leaning toward anti.


They want to ring their stupid bells and then they biatch about it when people try to get them to stop. Anyone ringing a bell to collect donations deserves death by fire. Gunfire is also acceptable.
 
2011-12-13 02:30:44 PM  

Headso: I wish I led the life of the farkers that call bullshiat on all consumerist articles, those who can't conceive of a world where big box stores have retarded policies and idiotic managerial staff. I have lived a life where I can picture pretty much every article on the consumerist to be true.


Try working retail, then you can more easily imagine idiot customers trying to get something for free by taking advantage of store management who a) attempt to please customer's unreasonable demands and are b) unable to respond when idiot customers try to turn their unreasonable demands viral by threatening to contact the news or corporate office (or The Consumerist in this case) . You'll get immune to the "this is for charity!" excuse in no time.
 
2011-12-13 02:31:37 PM  
Supposedly a copy of the full letter (new window):

Dear Sir or Madam:

For the past five years, three colleagues and I have taken a group of approximately 25 6th, 7th, and 8th grade students-part of our award-winning student council group-on a philanthropic experience that, for these students, often changes their point of view on life. You see, many of them come from homes where they do not want for much of anything

This experience of which I speak benefits one such worthy organization, a place known as Providence House. Providence House (PH) is a Cleveland-area crisis nursery. They help children ages newborn to six at risk for imminent abuse or neglect. Often, these children come from homes with terminally ill parents, parents with drug problems, or homes where money is scarce the homelessness hangs over their heads. Some have never had a birthday party.

What is this "trip"? Well, each December, right before Christmas, the council learns about Providence House. Then, they work to collect money for PH through a variety of school activities. They generally raise somewhere in the neighborhood of about $2000. We then take this select group to our local Mayfield Heights Target store, where they shop in small groups for items PH needs.

Ok, so back to the customer service and community relations issue.

As a courtesy, I phoned Target to let them know we would be coming, as we have done the week of our visit in years past.

The conversation was quick. I spoke with a woman named Shelly. She was rude and did not mince words. I identified myself as Sandy Bean, with Mayfield Middle School, and explained that we would be bringing a small group in on Friday for our annual Providence House shopping trip. I explained that we would once again need a lane opened for our purchases, and I wanted to know what else they would need from us. Of our purchase order charge account was in order, etc. The conversation went something like this.

"Well, you can't come in. The schedule is made and I just don't have the cashiers. I need at least two weeks' notice. Sorry," Shelly said, curtly.

"We usually spend over $2000... Would you prefer we head over to Wal-Mart?"

"Hold on." When Shelly returned to the phone, I was told, "Nope. Sorry. We can't accommodate you."

I told her, "It has never been a problem in the past, and we have never given two weeks' notice before."

"Well, actually, it has been a problem, ma'am, because we can't check other guests out when you're here." She replied, with a definite tone rising in her voice.

"So, we can't spend our money there on Friday?"

"No."

"Okaaayy...I suppose we will go somewhere else then. Thank you," and I hung up.

I was completely caught off guard. I had called for a heads up, and they wouldn't take the money that we had worked so hard to raise? That we had already deposited into our account so we could pay with our Target account set up just for this purchase? Was this the same Target that gave the kids popcorn and soda the past few years?

Let me get this straight: My organization has spent over $12,000 with you the past five years, during FIVE shopping trips. We have never called more than a week in advance. The second year, we *forgot* to call in advance. We were greeted with a smile, and we accommodated accordingly.

We arrive at about 8:45 am. The store is normally empty. We are gone before 11. It takes one lane, one cashier, and about 30 minutes for us to check out. We pay with one charge account. The students stand at the end of the lane and sort into carts, then take it out to the bus to load. How does this stop other patrons from paying? Come on. I've worked in retail.

• For five years running, we have never gotten a call or a letter from the Target store to discuss any problems with the students, the check out process, or anything else related to the trip (we have written thank you notes every year, mind you, and our names and address are clearly written on the letter). If there were ever any issues, we did not know about them and could not rectify anything.

• This year, I call Shelly, and rudely and in no uncertain terms, she tells me that our money is *not* good there? And that we are a problem and should go somewhere else? My 24 student leaders are more of a problem than the general populace, pouring in and out of there each day?

You have got to be kidding me. I am appalled. I have no desire to take my money, the council's money, or anyone's money to this store ever again. We plan to go to another store, and continue to go to another store for as long as this project exists. I may be one person, but I am a person who gets to make a lot of fundraising decisions, and who gets to bend the ear of many parents and city leaders, who respect and value my opinion. You can bet I'll be telling everyone who will listen that Mayfield Middle School Student Council's charity money is no good at Mayfield Heights Target without two weeks' notice, and that our students had to take their work for Providence House elsewhere.

Sincerely,

Sandy Bean
Mayfield Middle School

If anyone has any tips of another clean superstore we can visit between Mayfield Heights and downtown Cleveland on Friday, 12/16, please message me. I will not take the students to a Target store, and I will tell them exactly why.
 
2011-12-13 02:31:41 PM  

Russ1642: IrateShadow: Are we pro or anti Salvation Army this year? I'm kinda leaning toward anti.

They want to ring their stupid bells and then they biatch about it when people try to get them to stop. Anyone ringing a bell to collect donations deserves death by fire. Gunfire is also acceptable.


I saw a SA donation bin with a CREDIT CARD READER ATTACHED.
 
2011-12-13 02:31:44 PM  
Here's a better way: Say to the teacher, "Please be here in 3 days at 7:00 am" or whatever other off-peak weekend time works. Put up signs saying, "This store will be closed Saturday from 7:00 am to 8:00 am for a special benefit for abused babies held by Yomama Middle School". Have the kids show up then. Have one employee available to help each group of 4, plus 3 checkout people. If anyone really complains about the store being closed, just let them in anyway.

1) Publicity for supporting a good cause. These sorts of things make the news.
2) Red-carpet treatment for a group of kids that will remember Target very favorably and tell other people.
3) $2000
4) An hour in which selected employees don't feel like cogs in a bone-breaking machine.
 
2011-12-13 02:32:10 PM  
I really don't understand the whole calling ahead part unless they were asking for some sort of special accommodations. It seems really farking stupid to call and say, "Uh hi, we're bringing in 25 students to shop in your store." And it seems even farking more stupid to not show up just because some Target minion said no. Seems to me like they were asking for special privileges which Target wasn't able to grant, and now they're all biatchy about it. Entitled little coonts.
 
2011-12-13 02:33:06 PM  
While the manager is still a moronic douche, purchase orders do take longer to process especially when the organization is tax exempt.
 
2011-12-13 02:33:51 PM  

Russ1642: IrateShadow: Are we pro or anti Salvation Army this year? I'm kinda leaning toward anti.

They want to ring their stupid bells and then they biatch about it when people try to get them to stop. Anyone ringing a bell to collect donations deserves death by fire. Gunfire is also acceptable.


That's why I love my 2 entrance Kroger during the holiday season. The Salvation Army bell is only at one of the entrances.
 
2011-12-13 02:33:56 PM  

treesloth: Here's a better way: Say to the teacher, "Please be here in 3 days at 7:00 am" or whatever other off-peak weekend time works. Put up signs saying, "This store will be closed Saturday from 7:00 am to 8:00 am for a special benefit for abused babies held by Yomama Middle School". Have the kids show up then. Have one employee available to help each group of 4, plus 3 checkout people. If anyone really complains about the store being closed, just let them in anyway.

1) Publicity for supporting a good cause. These sorts of things make the news.
2) Red-carpet treatment for a group of kids that will remember Target very favorably and tell other people.
3) $2000
4) An hour in which selected employees don't feel like cogs in a bone-breaking machine.


And you're scheduling those dozen or so employees at that time from what roster, exactly?
 
2011-12-13 02:34:08 PM  
What kind of customer service are they expecting from someone who is paid $8.50/hr?

Just go to the store and buy your stuff, you don't need reservations to shop at target.
 
2011-12-13 02:34:48 PM  

Les Comdien Masque: I identified myself as Sandy Bean


Maybe Target thought it was a prank call.
 
2011-12-13 02:34:50 PM  

Teen Wolf Blitzer: I really don't understand the whole calling ahead part unless they were asking for some sort of special accommodations. It seems really farking stupid to call and say, "Uh hi, we're bringing in 25 students to shop in your store." And it seems even farking more stupid to not show up just because some Target minion said no. Seems to me like they were asking for special privileges which Target wasn't able to grant, and now they're all biatchy about it. Entitled little coonts.


The calling ahead is exactly because the groups of kids are accompanied by employees that have to be scheduled in advance.
 
2011-12-13 02:36:08 PM  
They can take their fund raisin' for baby-bashing to Wal-Mart!
 
2011-12-13 02:36:59 PM  

Dow Jones and the Temple of Doom: Why can't they just go to Walmart?


They may have already showered.
 
2011-12-13 02:37:52 PM  

Knara: And you're scheduling those dozen or so employees at that time from what roster, exactly?


The big one. I don't know, honestly. Ask for volunteers. Offer a bonus. Whatever... just make some reasonable effort to get to "Target loves babies" publicity.
 
2011-12-13 02:37:57 PM  
That seems really crappy of a place like Target to do. I have no idea why they would even call Target for permission though, so I think it's a case of both sides being idiots
 
2011-12-13 02:40:17 PM  

paygun: "I'll take my business elsewhere" doesn't matter anymore. There will still be loads of people there buying stuff.


"I'll take my business elsewhere" is about the greatest thing an irate customer can say to a retail employee. To the retail employee, you might as well say "I'll go somewhere else and be a shiatty person; you never have to see me again."
 
2011-12-13 02:40:46 PM  

big pig peaches: What kind of customer service are they expecting from someone who is paid $8.50/hr?

Just go to the store and buy your stuff, you don't need reservations to shop at target.


Yeah, I was wondering this as well. I'm guessing they also wanted some special accommodation that the teacher is leaving out. According to the teacher, they go in 4 at a time. I was just at target this past weekend, there were probably 100 shoppers in there. 4 more isn't going to matter, nor would all 25 at a time.

So I'm calling shenanigans here.
 
2011-12-13 02:43:54 PM  
Actually, in re-reading the thing, her mistake was in talking to Shelly.

If she's gone in there for 5 years in a row, she should know the manager and that is whom she should have spoken to.

N
 
2011-12-13 02:44:17 PM  

jumac: Isn't this the same chain of stores that won't let Selvation army stand outside of their stores collection money at this time of year?. I heard something bout they didn't do it cause the SA wouldn't give them a cut of the money that was dontated.


No they kicked the Sal out because Target is gay friendly and the Sal kept attacking them for their policy on gays. They picketed them several times and when Christmas came along wanted their bell ringers in front of Target and it was received with a no and here is why. The Salvation Army made a big stink but didn't give both sides of the story. I like the Sal as for a church they seem to practice what they preach, but you can't badmouth someone and then get mad when they decline your favor.
 
2011-12-13 02:44:49 PM  

jafiwam: That, and the staff is mostly young women with nice booty on them.


This. It should be a website.
 
2011-12-13 02:44:50 PM  

Disposable Rob: To the retail employee, you might as well say "I'll go somewhere else and be a shiatty person; you never have to see me again."


Exactly. Especially Target employees who aren't making commission. Why would they want to have to work harder? They get paid the same for standing around....
 
2011-12-13 02:44:50 PM  
Sounds like these people are unwelcome at target.

GOOD. That's the WHOLE REASON we shop there. Loud, obnoxious walmart shoppers aren't there. We gladly pay extra to shop in a nice quiet, clean store free of asshats ruining the experience by being trashy and rude. I cannot remember the last time I heard a screaming crying kid or baby in Target. If I could thank this manager for keeping these people out, I would.

Thanks Target. Put a bouncer at the door. Seriously.
 
2011-12-13 02:45:09 PM  
Remember folks, Target hates schoolchildren and Christmas and gifts for poor people. Shop at Wal-Mart.
 
2011-12-13 02:45:17 PM  

treesloth: The big one. I don't know, honestly. Ask for volunteers. Offer a bonus. Whatever... just make some reasonable effort to get to "Target loves babies" publicity.


There's still a matter of actually *getting the bodies*. You can't just bring in temps because they won't be trained up and during the day is usually the time when its toughest to get the part time employees to come in because, well, they're part time for a reason.

This teacher is just looking for someone else to blame other than herself for farking up.

This is also why Consumerist is a horseshiat website.
 
2011-12-13 02:45:57 PM  

namegoeshere: What large chain store can't handle a "rush" of 25 extra shoppers? Especially during the Christmas season. This is idiotic.


Ya, this is the first thing that crossed my mind too. Is this the worlds smallest target store?
 
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