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(The Consumerist)   Woman tells her caterer that there will be Muslims present, gets upset when half the food is full of pork, demands more than the $3,000 refund they're offering. Yes, because EVERYONE should know Muslims don't eat pork   (consumerist.com) divider line 542
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2011-12-10 06:15:32 PM

wellreadneck: I'll bet she only asked for some of the buffet to accomodate her Muslim guests. If the country club was told to give seating for 200 and be prepared to give alcohol s


I'll bet you completely pulled numbers out of your ass and didn't RTFA.
She asked for no pork.
They got tons of pork.

I continue to not understand how there are actual living human beings who don't understand this.
 
2011-12-10 06:15:53 PM

ElBarto79: I'm wondering why no one realized there was a problem until the food was actually served. A 17,000 dollar catering bill indicates a pretty large wedding party. There had to be multiple chefs. At no point during the hours beforehand did any of the chefs, waitstaff, or caterers realize "holy crap, we have a roomful of muslims and a kitchen full of pork, big problem here".


While I've called BS on this specific story... it was the venue itself providing the food. More often than not those are not staffed by "chefs" but by line cooks that couldn't hack it at Applebees.
 
2011-12-10 06:16:54 PM
I bet the notes read something like " Mo Pork"

cuz damn they listed alot of pork dishes.
 
2011-12-10 06:17:00 PM

eddiesocket: I continue to not understand how there are actual living human beings who don't understand this.


This thread is just various permutations of "the Muslims deserved it".
 
2011-12-10 06:17:12 PM

maq0r: ginandbacon: cman: CSB:

My last tour in Iraq I was in an Artillery unit. Since there was very little need for artillery by an occupying force, we mostly did infantry type work; going door to door looking for terrorists, patrolling the streets, etc (Lucky for me I didn't have to do all that. Just a simple radio fixer.)

Anyways, we would bring back prisoners, they would be blindfolded and sat on the ground with those twist tie cuffs. The place that they would take them was right outside of my workplace, the Battalion Commo shop (aka S-6 in other units). Sometimes those who were tasked to watch over the prisoners would be dicks and purposefully gave them MRE's that had pork products in them. They had no idea what were in them.

As a lowly Private, there really was not much that I could do about it. No one gave a shiat.

I'm sorry you had to witness to such a disregard of professionalism. If it helps any, consuming pork unknowingly is not a sin in Islam. Not good, but it is forgiven.

Yeah pretty much this.

I go to school with a lot of muslims, and yesterday we were having lunch at a buffet place. One of them brought some pork in his plate and one of this friends told him "This is pork" they guy hadn't realized it and thought if as turkey (the horror). Of course I ended up eating the pork. I asked "What would've happen if you had eaten it?" "Nothing, I didn't know it was pork" "What if I told you afterwards" "Nothing, it would've been a mistake".


This is impossible. I am assured by many farkers that pork is some sort of Muslim kryptonite.
 
2011-12-10 06:19:29 PM
As to what a previous poster mentioned, this could have been disastrous had they been dealing with a food allergy. I read about a case in which the groom was peanut-allergic, and they specifically requested no peanut products for the meal. At the reception, the best man picked up a "beef kebab", which turned out to be a satay. His throat immediately began to swell, his breathing was endangered, and he was on his way to anaphylactic shock. The remainder of the reception was spent with his best man speeding him to the ER, and getting emergency treatment.
 
2011-12-10 06:20:07 PM

Trance750: brerrabbit: In this day and age, it is perfectly reasonable to assume a person making a living through catering understands the dietary restrictions of major religions.

I agree.

Unless you just got off the turnip truck, it should have been common knowledge.


It's against my religion to read comments about turnips, you insensitive asshole.
 
2011-12-10 06:20:16 PM
Sorry, I meant to say the Groom had eaten the satay.
 
2011-12-10 06:20:30 PM

downstairs: ElBarto79: I'm wondering why no one realized there was a problem until the food was actually served. A 17,000 dollar catering bill indicates a pretty large wedding party. There had to be multiple chefs. At no point during the hours beforehand did any of the chefs, waitstaff, or caterers realize "holy crap, we have a roomful of muslims and a kitchen full of pork, big problem here".

While I've called BS on this specific story... it was the venue itself providing the food. More often than not those are not staffed by "chefs" but by line cooks that couldn't hack it at Applebees.


You shut your whore mouth, Applebee's is delicious.
 
2011-12-10 06:20:35 PM

eddiesocket: I'll bet you completely pulled numbers out of your ass and didn't RTFA.
She asked for no pork.
They got tons of pork.

I continue to not understand how there are actual living human beings who don't understand this.


"TA" bolded because its the Consumerist. They notoriously let people tell stories that leave out important details or flat out lie.
 
2011-12-10 06:20:49 PM
Well, I need to get some dinner, all. I am going to enter into a contract to receive a Big Mac extra value meal. When I open up the bag and find they only gave me a Baggie full of fryer grease and a used condom, I shall follow the advice of my conservative friends and be happy they gave me SOMETHING and eat it anyway.
 
2011-12-10 06:21:39 PM

MasterAdkins: While people should know about Jews and Muslims and their weird food habits I'm pretty sure I don't care. Here is free food, eat it or not. If you are detached from reality I don't see how it is my job to accommodate that.


Problem: Those people will anger the person who bought the catering service. The consumer in turn gets angry with the caterer and hires someone else who is smarter about cultural sensitivity.

Therefore that line of thinking should make your catering service bankrupt.
 
2011-12-10 06:21:55 PM

Keizer_Ghidorah: downstairs: ElBarto79: I'm wondering why no one realized there was a problem until the food was actually served. A 17,000 dollar catering bill indicates a pretty large wedding party. There had to be multiple chefs. At no point during the hours beforehand did any of the chefs, waitstaff, or caterers realize "holy crap, we have a roomful of muslims and a kitchen full of pork, big problem here".

While I've called BS on this specific story... it was the venue itself providing the food. More often than not those are not staffed by "chefs" but by line cooks that couldn't hack it at Applebees.

You shut your whore mouth, Applebee's is delicious.


Shhhh. I'm trying to add a food snob element to a religion/anti-religion threadjack.

I have a story about tipping coming up in 5.
 
2011-12-10 06:22:58 PM

downstairs: eddiesocket: I'll bet you completely pulled numbers out of your ass and didn't RTFA.
She asked for no pork.
They got tons of pork.

I continue to not understand how there are actual living human beings who don't understand this.

"TA" bolded because its the Consumerist. They notoriously let people tell stories that leave out important details or flat out lie.


Well then, if it's all a lie, what's the point of even commenting on it or reading it? Good to know.
 
2011-12-10 06:23:29 PM

gimmegimme: redmid17: gimmegimme: redmid17: gimmegimme: tenpoundsofcheese: gimmegimme: tenpoundsofcheese: Can't they just eat the non-pork food?
what is the big deal?

For health reasons (vs religious beliefs) I can't eat shrimp but I don't have a hissy fit if a banquet I am at serves shrimp.

This was a business transaction and one party failed to live up to the contracted arrangements. Why do you hate capitalism? Suggesting that people just go with the flow to keep everything calm? That sounds like socialism.

There is no statement that the "no pork" was part of the actual contract - only that they said "no pork"

any half-decent contract says what is in writing in the contract is the contract and it supersedes all terms (e.g. a phone call, a conversation to change something, something written on a napkin). It is the only way to CYA - especially for an emotionally charged even like a wedding (the mother in law calling up saying there should be more fish, etc)

why do you hate contract law?

If only there were some kind of contract that one could make orally.

Verbal contracts aren't worth the paper they're written on.

Verbal means that words are used to elucidate terms. I suppose you could write a contract that doesn't use words, but I dunno if Judge Judy would put up with a game of charades in court.

That "saying" is basically saying "Good luck proving that you said that to me." Unless there is written or recorded evidence of a conversation, it devolves to a "He said, she said" argument.

I agree with you. My point with tenpounds is that he's twisting logic in order to justify some predetermined belief.


wtf are you saying? what predetermined belief do you think I have?

The article makes NO mention of a contract dispute, only that the woman spoke to the caterer.
Any decent contract states that it is the contract and only by amending the contract or having something counter signed by both parties is the contract changed. They do that to specifically for CYA for any "he said/she said" issues.

Seriously, how many times do you think a caterer for a wedding has to deal with verbal changes? They know that they need to protect themselves with the contract.
 
2011-12-10 06:24:52 PM
Accommodating silly religious dietary restrictions only perpetuates religion and its accompanying societal ills.
 
2011-12-10 06:25:13 PM

eddiesocket: Bedstead Polisher: JuggleGeek: I can't imagine paying $17,000 for catered food and not seeing a menu before hand.

You don't just call up the caterers and tell them "bring lots of food".

That's exactly what I was wondering about. Didn't they see a menu and have a tasting? Also, how come so many of the dishes have pork in it? Unless I cook sausage, everything I cook is pork-free. While the caterers and venue may be at fault, I get the feeling there's more to this story that we're not hearing.

Like what, exactly? They ordered pork, then pretended they didn't?


In the letter in the article she writes: Not only were we shuffled around to three different coordinators throughout the 10 months we were dealing with them leading up to our big day, they often took anywhere from a week to 6 weeks to respond to simple emails. So she dealt with three different people while planning the wedding. Maybe she told one of them "no pork, my husband's family is Muslim" once. Maybe she didn't follow up. She didn't seem to be concerned about the menu or know about it until the day, which is why I am questioning her.
I've known a few Muslims who have explained the aversion to pork. To those that observe the "no pork" thing, they see pigs as vile, disgusting animals. I've gone to Subway before and had someone behind me in line request the "sandwich artist" change their gloves before touching any of their sandwich because it touched the cold cuts on mine. So the no pork thing is a BIG DEAL. I don't understand how it would be an oversight that seemed as though the coordinator and caterers had no idea.
 
2011-12-10 06:25:19 PM

tenpoundsofcheese: They do that to specifically for CYA for any "he said/she said" issues.


There's no he said/she said issues here. The caterer acknowledged the mistake was theirs. They need to give a full refund.
 
2011-12-10 06:25:31 PM
So there are people who believe that it is common knowledge to know that Muslims do not eat pork. Well I believe if Muslims do not know all the products that contain pork then perhaps non Muslims should be forgiven for not knowing everything as well.

Ok a story. Once whilst discussing taboo foods with a Muslim friend of mine he mentioned all the foods he was unable to eat which included Pork, shell fish and many foods which I would not have believed contained pork, but are included as it is common to use parts of the pig as thickening agents. I mentioned to him that I could never become a Muslim because I could never give up bacon and he said with all seriousness, 'but bacon isn't pork'.
 
2011-12-10 06:25:35 PM

downstairs: eddiesocket: I'll bet you completely pulled numbers out of your ass and didn't RTFA.
She asked for no pork.
They got tons of pork.

I continue to not understand how there are actual living human beings who don't understand this.

"TA" bolded because its the Consumerist. They notoriously let people tell stories that leave out important details or flat out lie.


Yeah, a lotta ins, lotta outs, lotta what-have-you's.
 
2011-12-10 06:26:48 PM

Bedstead Polisher: So the no pork thing is a BIG DEAL. I don't understand how it would be an oversight that seemed as though the coordinator and caterers had no i


RTFA. They told the caterer. The caterer forgot. Checked her notes. Acknowledged her mistake. It wasn't some other caterer who they told. Case closed.
 
2011-12-10 06:27:04 PM
DY'all know who else talked this way about a religion he didn't like?

If you don't have the common farking courtesy to treat others the way you would like to be treated, you don't deserve to call yourself a Christian. Or a human.

When did Fark become so full of butthurt bigots?
 
2011-12-10 06:27:24 PM

thamike: Yeah, a lotta ins, lotta outs, lotta what-have-you's.


LOL well played.
 
2011-12-10 06:32:18 PM

animal color: DY'all know who else talked this way about a religion he didn't like?

If you don't have the common farking courtesy to treat others the way you would like to be treated, you don't deserve to call yourself a Christian. Or a human.

When did Fark become so full of butthurt bigots?


I know. I swear some people must think that if they agree with this woman, Obama gets reelected and the Statue of Liberty will get blown up by Al Quieda.
 
2011-12-10 06:33:44 PM

eddiesocket: I know. I swear some people must think that if they agree with this woman, Obama gets reelected and the Statue of Liberty will get blown up by Al Quieda.


I'm curious about where this sudden outbreak of respect for religious traditions came from.
 
2011-12-10 06:34:21 PM

buckler: Towermonkey: One of my senior NCOs was a lowly E-2 in GW1, and he used to tell a lovely story about how they would give all the non-pork MREs to captured Iraqis, leaving the grunts to eat naught but pork patty MREs for weeks at a time. Never was sure if he was kidding or not.

I hope he was. Those were the worst damned things in the world.


No, that title is reserved for the chicken a la king MRE. A little brown plastic bag of hell, right there in your hand.

Of course, when it was meal time in the field, I was usually so hungry that I'd eat whatever, no questions asked.
 
2011-12-10 06:35:10 PM

GoldSpider: eddiesocket: I know. I swear some people must think that if they agree with this woman, Obama gets reelected and the Statue of Liberty will get blown up by Al Quieda.

I'm curious about where this sudden outbreak of respect for religious traditions came from.


Where did you see that?

I see respect for paying customers.
 
2011-12-10 06:35:15 PM

GoldSpider: eddiesocket: I know. I swear some people must think that if they agree with this woman, Obama gets reelected and the Statue of Liberty will get blown up by Al Quieda.

I'm curious about where this sudden outbreak of respect for religious traditions came from.


More of a respect for the wishes of a paying customer. Hope that's not too nuanced for you.
 
2011-12-10 06:35:58 PM

ginandbacon: MasterAdkins: While people should know about Jews and Muslims and their weird food habits I'm pretty sure I don't care. Here is free food, eat it or not. If you are detached from reality I don't see how it is my job to accommodate that.

What if it had been a food allergy? You can kill people like this.


Good. Sorry, God/Darwin/Evolution hate you, but keeping you alive isn't in my job description. Especially after watching way too many people who are deathly allergic to gluten downing gallons of beer and several loaves of bread. If some common every day item can kill you, STAY HOME. People in this day and age can't nor should they be counted on to save your defective arse.
 
2011-12-10 06:36:25 PM

Towermonkey: buckler: Towermonkey: One of my senior NCOs was a lowly E-2 in GW1, and he used to tell a lovely story about how they would give all the non-pork MREs to captured Iraqis, leaving the grunts to eat naught but pork patty MREs for weeks at a time. Never was sure if he was kidding or not.

I hope he was. Those were the worst damned things in the world.

No, that title is reserved for the chicken a la king MRE. A little brown plastic bag of hell, right there in your hand.

Of course, when it was meal time in the field, I was usually so hungry that I'd eat whatever, no questions asked.


I would happily chow down on Ham & Chicken Loaf. When I brought some back to my housemates while on leave, they asked me why they made me eat cat food.
 
2011-12-10 06:36:54 PM

GoldSpider: eddiesocket: I know. I swear some people must think that if they agree with this woman, Obama gets reelected and the Statue of Liberty will get blown up by Al Quieda.

I'm curious about where this sudden outbreak of respect for religious traditions came from.


Personally, I have no respect for the religious tradition. Christian, Muslim, Scientologist...they are all crazy. Humanity will be better off when we no longer believe in imaginary friends and realize we have an obligation to this world, not a hypothetical next one.

I am respecting the fact that the bride paid for something and didn't receive it.
 
2011-12-10 06:36:55 PM

eddiesocket: Bedstead Polisher: So the no pork thing is a BIG DEAL. I don't understand how it would be an oversight that seemed as though the coordinator and caterers had no i

RTFA. They told the caterer. The caterer forgot. Checked her notes. Acknowledged her mistake. It wasn't some other caterer who they told. Case closed.


Yes, I agree it's still their fault especially because she DID make a note of it. But you have to admit it's foolish of the bride to spend that much money on food and not inquire about the menu beforehand.
 
2011-12-10 06:39:20 PM

eddiesocket: tenpoundsofcheese: They do that to specifically for CYA for any "he said/she said" issues.

There's no he said/she said issues here. The caterer acknowledged the mistake was theirs. They need to give a full refund.


why a full refund?

are you saying that none of the food or drinks were consumed?
Is that what the contract calls for: "if we make a mistake, you get a full refund"?
 
2011-12-10 06:39:29 PM

eddiesocket: Bedstead Polisher: So the no pork thing is a BIG DEAL. I don't understand how it would be an oversight that seemed as though the coordinator and caterers had no i

RTFA. They told the caterer. The caterer forgot. Checked her notes. Acknowledged her mistake. It wasn't some other caterer who they told. Case closed.


===========

Nope. That's what one party SAYS. Can they prove it? Do they have a contract? People are trying to make this into a religious issue, when it's about contracts. Who spends $17K on food without a written contract? We're not talking about a single hamburger here. "This is what I want you to do, but you don't need to write any of this down and we don't need to sign because I trust you."

Here's an example of a catering contract Rider (new window). As you can see, certain items are defined specifically , others open to a bit of interpretation, but ALL OF IT WRITTEN DOWN, None of this "oral" BS. Don't have it in writing? Tough luck.
 
2011-12-10 06:40:09 PM

RexTalionis: More of a respect for the wishes of a paying customer. Hope that's not too nuanced for you.


Bad caterer does a bad job. STOP THE PRESSES!!!
 
2011-12-10 06:40:14 PM

buckler: Towermonkey: buckler: Towermonkey: One of my senior NCOs was a lowly E-2 in GW1, and he used to tell a lovely story about how they would give all the non-pork MREs to captured Iraqis, leaving the grunts to eat naught but pork patty MREs for weeks at a time. Never was sure if he was kidding or not.

I hope he was. Those were the worst damned things in the world.

No, that title is reserved for the chicken a la king MRE. A little brown plastic bag of hell, right there in your hand.

Of course, when it was meal time in the field, I was usually so hungry that I'd eat whatever, no questions asked.

I would happily chow down on Ham & Chicken Loaf. When I brought some back to my housemates while on leave, they asked me why they made me eat cat food.


Ever have the Extreme Cold Weather Ration? Those things rivalled the best freeze-dried camping food I ever had.
 
2011-12-10 06:41:09 PM

tenpoundsofcheese: eddiesocket: tenpoundsofcheese: They do that to specifically for CYA for any "he said/she said" issues.

There's no he said/she said issues here. The caterer acknowledged the mistake was theirs. They need to give a full refund.

why a full refund?

are you saying that none of the food or drinks were consumed?
Is that what the contract calls for: "if we make a mistake, you get a full refund"?


We call that "material breach."
 
2011-12-10 06:41:19 PM

Towermonkey: Ever have the Extreme Cold Weather Ration? Those things rivalled the best freeze-dried camping food I ever had.


Never did. I was only ever exposed to the Mk I MRE's for general field use.
 
2011-12-10 06:42:02 PM

JDJoeE: Good. Sorry, God/Darwin/Evolution hate you, but keeping you alive isn't in my job description


Do people just not know what a "caterer" is? Is that the problem?

Bedstead Polisher: But you have to admit it's foolish of the bride to spend that much money on food and not inquire about the menu beforehand.


How do we know that she didn't?

Bride: What's on the menu? Remember, I don't want any pork.

Caterer: Sausages, sandwiches, potatoes, and salad.

Bride: Perfect!
 
2011-12-10 06:42:23 PM
mmm, bacon
 
2011-12-10 06:42:39 PM

RexTalionis: tenpoundsofcheese: eddiesocket: tenpoundsofcheese: They do that to specifically for CYA for any "he said/she said" issues.

There's no he said/she said issues here. The caterer acknowledged the mistake was theirs. They need to give a full refund.

why a full refund?

are you saying that none of the food or drinks were consumed?
Is that what the contract calls for: "if we make a mistake, you get a full refund"?

We call that "material breach."


At least he stopped pretending there's a he said/she said.
 
2011-12-10 06:43:17 PM

Fissile: eddiesocket: Bedstead Polisher: So the no pork thing is a BIG DEAL. I don't understand how it would be an oversight that seemed as though the coordinator and caterers had no i

RTFA. They told the caterer. The caterer forgot. Checked her notes. Acknowledged her mistake. It wasn't some other caterer who they told. Case closed.

===========

Nope. That's what one party SAYS. Can they prove it? Do they have a contract? People are trying to make this into a religious issue, when it's about contracts. Who spends $17K on food without a written contract? We're not talking about a single hamburger here. "This is what I want you to do, but you don't need to write any of this down and we don't need to sign because I trust you."

Here's an example of a catering contract Rider (new window). As you can see, certain items are defined specifically , others open to a bit of interpretation, but ALL OF IT WRITTEN DOWN, None of this "oral" BS. Don't have it in writing? Tough luck.


THIS.

And even if the caterer apologizes, that doesn't mean anything. "Sorry about that" is NOT the same as "I reviewed the contract and agree that we did not fulfill what the contract terms were" The contract governs the business relationship.
 
2011-12-10 06:44:28 PM
I love how everyone vehemently defends religious stupidity.
 
2011-12-10 06:45:01 PM

Amberwind: svaj: I don't know who to blame here. I worked for a catering company for years and this was one of the first things you checked: "Any allergies, religious dietary concerns, vegetarians, etc...". So if they came up with a menu like that, despite having the info, then somebody on their side dropped the ball hard and should swallow it, at least more than 3 grand. At the same time though, when we did weddings, we had the menu agreed upon weeks in advance so whoever from the wedding party greenlit the menu is just as guilty. There's a 10 week lead up and nobody knew what was going to be served until day of (Which is what it sounds like)? Sorry, that's pretty lame.

Someone pointed out in the Consumerist comments (yes, I read them, I'm an idiot) that she could have approved a menu that read, "Spinach Salad, Rice Pilaf, Potato Salad, Finger Sandwiches, etc.," and assumed that because she insisted no pork that none of those items would include ham or bacon, especially since they're items that (with the exception of the finger sandwiches) normally do not contain those meats. Add on the fact that it was taking the venue's caterer and planner up to 6 weeks to respond to her inquiries and requests and it's a safe bet she didn't get a tasting, either.


That makes sense. Lesson of the day: Don't trust anybody. We had plenty of events that the planner forgot to mention things like this and we had to scramble to come up with some alternative. It's ridiculous just how many dishes had pork in them though. The way it sounds, they went out of their way to put that much pig out there. I agree with what some others have said here, there seems to be more to it, because that's a really weird to have THAT much of one meat out on a buffet, with or without the demand. Hell, we stuck to chicken/beef most of the time for this very reason.
 
2011-12-10 06:45:49 PM
I have to remember to thank my significant other for saying she doesn't want a big wedding, and that she'd be fine if we just eloped.

$17,000 for food for other people to eat, just to show off how grand your wedding day is? People are crazy.

For my next wedding, you'd better bring a cheeseburger, because I am not feeding you. And no, I don't expect gifts, either. Just show up and wish us well.
 
2011-12-10 06:45:57 PM

Fissile: Nope. That's what one party SAYS. Can they prove it? Do they have a contract?


We don't know what's in the contract. We don't know if the caterer is disputing the bride's version of events or not. All we can do is go on what the bride is saying because that's all the info that was provided us, and we can't research it.

So, I suppose she could totally be lying. She might not even have gotten married at all. This could be the Consumerists' version of a Penthouse letter, for all we know.
Thankfully, none of us are judges or jury members deciding this case.
 
2011-12-10 06:46:16 PM

gimmegimme: RexTalionis: tenpoundsofcheese: eddiesocket: tenpoundsofcheese: They do that to specifically for CYA for any "he said/she said" issues.

There's no he said/she said issues here. The caterer acknowledged the mistake was theirs. They need to give a full refund.

why a full refund?

are you saying that none of the food or drinks were consumed?
Is that what the contract calls for: "if we make a mistake, you get a full refund"?

We call that "material breach."

At least he stopped pretending there's a he said/she said.


Nope. It is still he said/she said. Doesn't matter if someone apologizes or not. Contract is what governs the business relationship.

Looks like someone doesn't know what the word "breach" means.
 
2011-12-10 06:46:38 PM

GoldSpider: RexTalionis: More of a respect for the wishes of a paying customer. Hope that's not too nuanced for you.

Bad caterer does a bad job. STOP THE PRESSES!!!


Are you even attempting to make a coherent point?
 
2011-12-10 06:47:16 PM

Boweric Wowbagger: So, when I throw a bachelor party, am I not allowed to serve alcohol or cigars because one or a few of the guests might be Mormon?

Don't make other people miss out on the goodness of bacon just because your bestest imaginary friend says not to.

If you don't like the idea of a pluralist society, then get the fark out of my country.


Reading can be very rewarding, you should try it.
 
2011-12-10 06:47:52 PM

tenpoundsofcheese: gimmegimme: RexTalionis: tenpoundsofcheese: eddiesocket: tenpoundsofcheese: They do that to specifically for CYA for any "he said/she said" issues.

There's no he said/she said issues here. The caterer acknowledged the mistake was theirs. They need to give a full refund.

why a full refund?

are you saying that none of the food or drinks were consumed?
Is that what the contract calls for: "if we make a mistake, you get a full refund"?

We call that "material breach."

At least he stopped pretending there's a he said/she said.

Nope. It is still he said/she said. Doesn't matter if someone apologizes or not. Contract is what governs the business relationship.

Looks like someone doesn't know what the word "breach" means.


Read my previous comments on the matter. It's funny to see you keep talking about the terms of the contract as if you actually know what's in the contract.
 
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