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(Regretsy)   I'd love to give you that new fire truck, Timmy, but PayPal says cats are more important than people in need   (regretsy.com) divider line 131
    More: Asinine, Paypal, karma  
•       •       •

10573 clicks; posted to Main » on 06 Dec 2011 at 11:34 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2011-12-06 12:51:18 PM
Paypal reversed. From their facebook:

Write something...

PayPal
We have released funds back to Regrestsy and will be making a donation. We are very sorry this occurred.
Regretsy Issue Resolution
www.thepaypalblog.com
Last night we became aware of an issue with one of our account holders, Regretsy.com. Though we can't comment specifically on the account due to our privacy policy, we can confirm that the funds have been released and we are working directly with the account holder on this matter. Just like anyone e...
 
2011-12-06 12:51:53 PM

evilmrsock: I think there's a huge value to PayPal vetting sites claiming to be accepting charitable donations. Consistency of their enforcement aside, it's a good thing that I can't set up 10 nice looking websites with PayPal donation buttons "for the children" and just keep the money because hey man, let the buyer beware. It would eliminate any ability for charities to be trusted on PayPal.


Except that you can set up 10 nice looking websites with donation buttons. Especially if you say: "this is for my cat" and then spend it on your cat. Their CSR says so explicitly.

They'll only review it if someone complains, and even then, the reason this person got in trouble seems to be that they thought she was a non-profit corporation instead of a real corporation and she didn't file the paperwork that, as a real corporation, she didn't need to file.
 
2011-12-06 12:52:00 PM
Here's my PayPal story:

I've had a PayPal account for a long time (5 or 6 years or so) which I use maybe once or twice a year. In late October, I got a letter thanking me for opening a PayPal SmartConnect Mastercard. I thought this was odd since I hadn't applied for it, so I called and there was already a $1,400 balance on a $3,000 line. I went through the whole fraud investigation and it was taken care of. These things happen in this day and age. Then, last weekend, I got a letter saying that transactions I tried to make on my new BillMeLater account through PayPal were not approved. Apparently someone had opened a $2,400 line on BillMeLater under my name. PayPal account is now closed

Hey PayPal - if you want to be dicks and have questionable business practices, that's your choice. But you're an online financial institution - get your shiat together and secure your customer information.
 
2011-12-06 12:56:00 PM

Andulamb: When the Paypal rep readily admits that an individual can use the Donate button to collect donations for something like a sick cat -- in other words, to collect money for THEMSELVES to help pay for a personal expense -- it's really hard to understand why a corporation can't use it to collect money to buy toys for poor people.


Doesn't it sort of look like Paypal itself is basically doing this (new window)? I wonder why it's okay for them, and not for anyone else.
 
2011-12-06 12:56:18 PM
Lesson to be learned: Don't mess with someone who has a large online following, unless you want a shiatstorm coming your way.
 
2011-12-06 12:57:25 PM
Yeah, a new fire truck really is "people in need".

1st world problems.
 
2011-12-06 12:58:03 PM

onestr8: Paypal reversed. From their facebook:

Write something...

PayPal
We have released funds back to Regrestsy and will be making a donation. We are very sorry this occurred.
Regretsy Issue Resolution
www.thepaypalblog.com
Last night we became aware of an issue with one of our account holders, Regretsy.com. Though we can't comment specifically on the account due to our privacy policy, we can confirm that the funds have been released and we are working directly with the account holder on this matter. Just like anyone e...


PayPal is trying to head this off before it impacts their Christmas season - problem is, until Regretsy verifies that PayPal has, indeed, properly resolved the issue, PayPal can publish all the blog posts they want.

Fark PayPal. The very fact that this could occur without controls, without apparent oversight, and without recourse other than public shaming is the problem - they didn't "move as swiftly as possible to fix it" until it became a public issue.
 
2011-12-06 01:09:21 PM
Where ever Winchell's heart is, she is doing it sort of wrong. First, being a non-profit does require a slightly more bullet proof veneer than just saying you are doing charitable work. It is an unfortunate by product of society where everyone and their mother has set up some sort of charity, endowment, relief fund etc etc for every conceivable worthy cause under the sun. With those numbers come the scammers who prey on people's good will to assist in new ways to get people part with their hard earned money in the name of some noble cause - like say a person running for president whose name I won't mention Sara Palin. The whole charitable donation world is littered with these scam artists. So for people like Winchell, they have be truly be holier than thou - or them, the scammers. When they are not, people like Winchell get stung.

To keep it all safe, you have to really do your homework first before going down the charitable organization road and apparently Winchell did not do that. Instead, she took a little snarky site and associated with the Big Old Bad PayPal and got pinched. Why is this a surprise?

Yes, PP has a history of issues. I have had my run around(s) with them as so many other people have including frozen accounts and all that fun stuff. What I learned is that if you are going to play with fire expect to get burned or at least singed. If you want to play with PP, expect issues. Complaining about it after the inevitable account snafu happens is just baby cakes whining. It is not like this PP issue just cropped up last month.

There are solid legal routes one can go down if one is really interested in being a charity. As noted upthread (or was it the other dupe thread?), a 501(c)(3) takes some time to get going, but if you are really interested in doing the charitable work, then that delay will be a small part of the process for the cause. If you care so little (or are so naive) that you won't do the footwork or engage with entities like PP who can be difficult with this type of operation, then you get what you pay for.

PP is no saint of an organization, but they are not the evil overlord of doom here. At issue is a person who decided to play in the big leagues of charitable donations without doing her homework first. Then got called out because her plan was not thought through. Scream all you want about PP, but Regrestsy is as much at fault here as anyone.
 
2011-12-06 01:10:21 PM

The Singing Bush: Here's my PayPal story:

I've had a PayPal account for a long time (5 or 6 years or so) which I use maybe once or twice a year. In late October, I got a letter thanking me for opening a PayPal SmartConnect Mastercard. I thought this was odd since I hadn't applied for it, so I called and there was already a $1,400 balance on a $3,000 line. I went through the whole fraud investigation and it was taken care of. These things happen in this day and age. Then, last weekend, I got a letter saying that transactions I tried to make on my new BillMeLater account through PayPal were not approved. Apparently someone had opened a $2,400 line on BillMeLater under my name. PayPal account is now closed

Hey PayPal - if you want to be dicks and have questionable business practices, that's your choice. But you're an online financial institution - get your shiat together and secure your customer information.


There's your problem. They're not an official financial institution which is why they can pull this shiat. I had the same issues. I used to sell shiat on eBay and all of a sudden they started holding my funds for no reason until the customer left positive feedback on eBay or I waited 25 days. So it was out of my pocket to ship these things, and pay fees and I couldn't use the buyer money. Everything they do is illegal.
 
2011-12-06 01:11:12 PM
Can't say I'm any fan of PayPal. I use PayPal mostly for eBay, as I have become a regular seller on that site.

In the middle of July I sold a piece of audio equipment(an effects pedal of sorts) to someone. Now, my policy is I don't ship until PayPal clears to my account(typically 2-3 days); I state as much in the auctions.

This auction ended on a Sunday; the payment cleared the following Wednesday. I wasn't able to ship it that day because I was otherwise occupied, but I let the buyer know it would ship the next day. He comes back complaining that he needed it for an event that coming weekend(if he'd told me that in the first place, I might have made an exception to my rule), and that he'd expect "a item that sold on Sunday to be shipped sooner". When he left feedback, he used the "detailed" option and gave me a negative for shipping.

The result? PayPal is now holding my incoming payments from eBay in hock until I either provide the shipping information (held for 3 days), mark it shipped(held for 7 days), or if I do nothing, they hold it for up to 14 days.

Because ONE PERSON COMPLAINED. I have a spotless feedback record otherwise, both as a buyer and seller. It pisses me off to no end.
 
2011-12-06 01:13:38 PM
Yeah, I have paypal that I sometimes use to sell crochet dolls I make. I sold one for roughly $26, to a friend that had bought one other item a few months prior. Paypal froze that money for about 10 days as they "investigated" the transaction, saying that it appeared that my friend did not authorize the payment.

I sent them a message (you have to respond) saying that it was the same person/address as before if they just looked at my history. I also had to supply a tracking number, which was ok but I was really glad I had gotten a tracking confirmation, as I didn't know beforehand that it is a really good idea that you do so. The problem was eventually resolved, but I wonder how often this will happen. (I've only done a handful of transactions.) And it's true, their customer support was really slow on resolving it.

The fees aren't bad, but I'm curious, I saw the link someone else posted about Amazon--does anyone use this/does it work similarly?
 
2011-12-06 01:14:34 PM
Why no cat pictures?


I am severely disappointed.
 
2011-12-06 01:15:24 PM
Regretsy, in my Fark?

It's time for Clarabelle Cow!

www.dvdizzy.com

/those who know Helen will get a laugh.
//Oh TOOOOODLES
 
2011-12-06 01:17:15 PM
SA Forums had a paypal donation fiasco after Katrina too, IIRC.
 
2011-12-06 01:17:16 PM

homelessdude: Where ever Winchell's heart is, she is doing it sort of wrong. First, being a non-profit does require a slightly more bullet proof veneer than just saying you are doing charitable work.


She's NOT a non-profit organization. She stated that many times (and that's never stopped other businesses from putting up a donation button). They then went super-vindictive when she tried the typical "Buy it here and we'll ship it to them" route.

If you can't be bothered to get the facts right in your first two sentences, what's the point in reading the remaining wall-o-text?
 
2011-12-06 01:25:41 PM

evilmrsock: Also, anyone getting really angry or really supportive over the "transcript" we've been provided is farking retarded. The fact that a real transcript isn't there speaks volumes.


You obviously don't know Regretsy.
 
2011-12-06 01:26:42 PM

tuckt26: Closed my account and sent emails. F them.


Same. I've seen them screw people in the past, but this just goes a step further into the category of "can't sit idly by".
 
2011-12-06 01:27:32 PM

homelessdude: Words words words


That was an extremely interesting wall of text except that you totally missed the point. Paypal explicitly says in their TOU that you don't have to be a registered non-profit to use the Donate button, that "worthy causes" are acceptable. Roll around the internet for a few hours and you'll find dozens of Paypal Donate buttons for everything from blogger's fast food funds to starving artists to boob jobs for camwhores. Saying that you have to be a registered nonprofit is patently ridiculous.

Not only that, but when Regretsy tried to play by the rules that Paypal was making up as it went along, and used a Buy button instead of Donate, that effort was shut down as well. So the fund was frozen, and Paypal got a triple-dip of fees from the initial drive, the second drive, and from processing the transactions to purchase the toys themselves.
 
2011-12-06 01:29:45 PM
Reposted from the other (closed dupe) thread: CSB time...

I was working on a semester-long group activity in college to raise money for a local charity as part of a project management class. We ended up being assigned a local greyhound rescue. We ended up creating a nice looking website with pictures of all our fundraisers, and a handy "donate now" button from Paypal. We sent links to all our friends and families, especially the dog lovers, asking for some chump change to hit our goals.

Right after we hit around $250 in the account, Paypal shuts down the account. They came at us with "you need to prove you're a nonprofit or the money will be siezed." Note that nowhere in the agreement did it state that the donate now button is exclusively for nonprofit organizations. We played ball, though. We told them that we were working on behalf of a nonprofit operation, and forwarded all the information from the greyhound rescue, including the articles of incorporation and the 401(c)(3) documentation.

So what did Paypal do? They siezed the donated money anyway. Then they shut down the greyhound rescue's account, just for good measure. No appeal, no answers to emails, nothing for weeks. I think the greyhound rescue finally got it back online about 4 months later, but not without having to involve some pricey lawyers and a friendly congressman they happened to know. The donated funds for our account? Still gone to oblivion.

Fark Paypal.
 
2011-12-06 01:31:21 PM

jgilb: Is this one of those articles where everyone says "Fark Them, I closed my account" to appear sympathetic, but in reality
they continue to use the service ?


Nope:
Hello T...,

We are sorry that you have decided to close your PayPal account. With millions of members in dozens of countries and regions across the globe, PayPal is continually improving and expanding its award-winning services.

PayPal is the world's leading online money transaction service for individuals, businesses and merchants. From customized shopping carts and ATM debit cards to one-click purchases and a leading high-yield Money Market Fund, PayPal offers individual and business solutions that are time-saving, secure, cost-effective and easy-to-use.

Should you decide you want to have a PayPal account again in the future, visit https://www.paypal.com and follow the few easy steps to open a new account.

If you did not authorize your account to be closed, please report this email to us at
https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact_us

Sincerely,

The PayPal Team

PPID PP528
 
2011-12-06 01:32:58 PM
Recently I used pay Pal to sell my swag for NYC Comic Con, I forgot how terrible an experience it is dealing with Ebay/Pay-Pal. Figured I would keep the account open, just not use them unless I absolutley had to.

Then I read this story and said FARK them. Canceled. I don't care if they restored the funds according to their damage control, there are just too many horror stories to continue using them.
 
2011-12-06 01:36:43 PM
My cat says I should post this.
 
2011-12-06 01:38:55 PM

evilmrsock: A world of best intentions aside, not a single one of you would argue that Paypal should be forced to let unregistered charities accept donations without oversight, leaving Paypal on the hook for the funds when the money disappears.

All they had to do was register as a charitable non-profit and run their drive accordingly, just like everyone else who wants to accept charitable donations via Paypal, and this wouldn't have been a problem. It's not an onerous burden. People do it every year.


I've used the paypal "donate" button before without any restrictions of use from paypal. I guess I got lucky.
 
2011-12-06 01:40:22 PM
img.photobucket.com
 
2011-12-06 01:48:26 PM
Their about-face is sick.

Would they have "recognized" your error if the masses hadn't flooded their Facebook page and their e-mail accounts in an uproar? Let's be honest. They wouldn't have done anything if there hadn't been repercussions for their actions. Regretsy would be just another upset customer who PaPal couldn't give a shiat about.
 
2011-12-06 01:49:14 PM
*PayPal
 
2011-12-06 01:50:54 PM
*their.

/This Tuesday feels like a monday.
 
2011-12-06 01:51:21 PM
Wish I could leave paypal, but they're too convenient. The part that really annoys me is their big push to link your account with your bank account. How about a fark NO! If someone gets my paypal info, they can run up credit card charges that I can dispute and fight. They tie it with my bank account and my paypal gets hijacked? I'm out every single penny. So how about no, I don't want to give you my financial info, assholes?

I had a website biatch at me over this a year or two ago, and am still bitter. Nearly didn't get some Christmas presents on time because of it.
 
2011-12-06 01:53:37 PM

Hyppy: Reposted from the other (closed dupe) thread: CSB time...

I was working on a semester-long group activity in college to raise money for a local charity as part of a project management class. We ended up being assigned a local greyhound rescue. We ended up creating a nice looking website with pictures of all our fundraisers, and a handy "donate now" button from Paypal. We sent links to all our friends and families, especially the dog lovers, asking for some chump change to hit our goals.

Right after we hit around $250 in the account, Paypal shuts down the account. They came at us with "you need to prove you're a nonprofit or the money will be siezed." Note that nowhere in the agreement did it state that the donate now button is exclusively for nonprofit organizations. We played ball, though. We told them that we were working on behalf of a nonprofit operation, and forwarded all the information from the greyhound rescue, including the articles of incorporation and the 401(c)(3) documentation.

So what did Paypal do? They siezed the donated money anyway. Then they shut down the greyhound rescue's account, just for good measure. No appeal, no answers to emails, nothing for weeks. I think the greyhound rescue finally got it back online about 4 months later, but not without having to involve some pricey lawyers and a friendly congressman they happened to know. The donated funds for our account? Still gone to oblivion.

Fark Paypal.


So wait, If I set up a PayPal account to accept donations, and claim I am working for charity X, they will freeze both accounts because I don't have paperwork that says I'm a charity? That would be an epic way to truly screw a charity you don't like or don't agree with.

/Does Second Mile use PayPal?
 
2011-12-06 01:53:40 PM

jgilb: Is this one of those articles where everyone says "Fark Them, I closed my account" to appear sympathetic, but in reality
they continue to use the service ?


Not me.

I have used PP for the last two years, and the single time I had an issue with a seller, PP fixed it for me.

PP has been a good venue for my purchases.
 
2011-12-06 02:01:45 PM
I too am quite fond of pussy. what's paypal?
 
2011-12-06 02:17:33 PM
I seriously hope they fire the representative if she said any of those things. Other then that, I don't really fault PayPal for the blogger's poor planning. Why do people just randomly decide to do things without checking on laws? This happens all the time with street vendors, bake sales, lemonade stand, and "charities". It isn't that hard to do an Internet search or call up your local city office and say "Hey, I have this idea and want to do this. Do I need to fill out any paperwork or anything?"
 
2011-12-06 02:27:12 PM
I bought tickets to a vegas party a couple years ago, one for me, my wife and one for my friend that lived in vegas.

Long story short? The guy that sold the tickets mentioned that paypal froze his accounts and since he wasn't sure if he would get the money, he said that we have to pay again at the door. I felt that this was a scam and I declined to go to the party. I wrote off the costs as some painful learning expenses.

Now I can't help but wonder with such an annoying nagging feeling - what if he was telling the truth?

Fark.

Seriously, this was one of the parties my wife was looking forward to - we pretty much made it the main reason for the trip. I can't help but wonder how many ventures, sales, events and parties got farked up because of paypal.
 
2011-12-06 02:34:21 PM
Yeah. I'm banned from Paypal.

Because my side business selling magic the gathering cards "Had a high risk of complaints."

fark you, Paypal. That has screwed over not just me but hundreds of customers, because I goddamn spent far more than I ever took in.
 
2011-12-06 02:34:38 PM
This is what PayPal does. They did it to SA years ago, and they'll continue doing it because moving the money around like this *makes money for them.*
 
2011-12-06 02:37:44 PM

urbanexotic: I was going to submit this if it wasn't already here. I'm glad it got greened. PayPal is awful to deal with if they fark up in any way, and they fark up fairly frequently.


When I tried to submit it hours ago, it was rejected because someone else had already submitted it and been redlit.

I'm also glad it got greened, but I do kind of go WTF sometimes at submission policies.
 
2011-12-06 02:41:42 PM
Why anyone would use a financial transactions service that refuses to talk to the users about issues involving their money is beyond me.

If the Chinese food shop down the road from me can take credit card orders over the phone, so can you. Do it that way.
 
2011-12-06 02:44:52 PM

HighlanderRPI: So wait, If I set up a PayPal account to accept donations, and claim I am working for charity X, they will freeze both accounts because I don't have paperwork that says I'm a charity? That would be an epic way to truly screw a charity you don't like or don't agree with.


That's pretty much what happened, yes.
 
2011-12-06 02:56:20 PM

FormlessOne: onestr8: Paypal reversed. From their facebook:

Write something...

PayPal
We have released funds back to Regrestsy and will be making a donation. We are very sorry this occurred.
Regretsy Issue Resolution
www.thepaypalblog.com
Last night we became aware of an issue with one of our account holders, Regretsy.com. Though we can't comment specifically on the account due to our privacy policy, we can confirm that the funds have been released and we are working directly with the account holder on this matter. Just like anyone e...

PayPal is trying to head this off before it impacts their Christmas season - problem is, until Regretsy verifies that PayPal has, indeed, properly resolved the issue, PayPal can publish all the blog posts they want.

Fark PayPal. The very fact that this could occur without controls, without apparent oversight, and without recourse other than public shaming is the problem - they didn't "move as swiftly as possible to fix it" until it became a public issue.


Breaking News(new window)

Not resolved yet that anyone can tell.
 
2011-12-06 02:56:31 PM

Aidan: urbanexotic: I was going to submit this if it wasn't already here. I'm glad it got greened. PayPal is awful to deal with if they fark up in any way, and they fark up fairly frequently.

When I tried to submit it hours ago, it was rejected because someone else had already submitted it and been redlit.

I'm also glad it got greened, but I do kind of go WTF sometimes at submission policies.


My sub got redlit, glad one went green. I don't use PayPal so I can't really threaten to close my account.
 
2011-12-06 02:59:09 PM
I have always refused to use paypal. If a vendor doesn't have an alternate way of making payments then the vendor does not get my money. They just get a nice email letting them know that I regret not being able to do business with them.
 
2011-12-06 03:01:49 PM
They could just start a chipin instead of getting all buthurt
 
2011-12-06 03:06:31 PM
No government oversight and no rules are great.

I wonder how you can move billions a day and not be required to be a bank.
 
2011-12-06 03:08:29 PM
MadAmos:

Not resolved yet that anyone can tell.

The ONLY reason why Paypal blinked on this one is because she's well connected. She has Hollywood friends, media friends, etc that would have no problem publishing a report about how Ebay is bilking someone out of helping kids for Christmas. As soon as Paypal figured out who she was they went into damage control mode to hush things up before it hit the media. There are many, many other smaller fish that Paypal has extorted / stole money from because they are both the rule writers and the rule enforcers. And they seem to have a pretty lax interpretation of their rules and policies when it fits them.

This, my friends, is where the FTC needs to step in and start reading them the riot act.
 
2011-12-06 03:11:56 PM

dcigary: MadAmos:

Not resolved yet that anyone can tell.

The ONLY reason why Paypal blinked on this one is because she's well connected. She has Hollywood friends, media friends, etc that would have no problem publishing a report about how Ebay is bilking someone out of helping kids for Christmas. As soon as Paypal figured out who she was they went into damage control mode to hush things up before it hit the media. There are many, many other smaller fish that Paypal has extorted / stole money from because they are both the rule writers and the rule enforcers. And they seem to have a pretty lax interpretation of their rules and policies when it fits them.

This, my friends, is where the FTC needs to step in and start reading them the riot act.


Absolutely, they behave like a bank by holding funds - they should be regulated as one.
 
2011-12-06 03:12:19 PM
Well, duh.

How is Timmy gonna play with a fire truck if he's stuck down a well.

Think, people!
 
2011-12-06 03:13:52 PM
According to April, Paypal hasn't even contacted her yet.
 
2011-12-06 03:17:19 PM

dcigary: This, my friends, is where the FTC needs to step in and start reading them the riot act.


I don't have any personal standing to make a complaint (my CSB above was years ago), or I would do so. I suggest that anybody here who was involved in these shenanigans file a formal complaint with the FTC.

FTC Complaint Assist (new window)

It takes about 10 minutes to fill it out, and the more information you provide the better. Whining on Fark isn't going to do crap, but formal complaints to the FTC piling up may.
 
2011-12-06 03:18:29 PM

Astyanyx: I have always refused to use paypal. If a vendor doesn't have an alternate way of making payments then the vendor does not get my money. They just get a nice email letting them know that I regret not being able to do business with them.


Funny you should say that. I actually have passed on buying things on line where a site account is necessary. With PP, many sites don't require a local account.
 
2011-12-06 03:19:57 PM

hailin: I seriously hope they fire the representative if she said any of those things. Other then that, I don't really fault PayPal for the blogger's poor planning. Why do people just randomly decide to do things without checking on laws? This happens all the time with street vendors, bake sales, lemonade stand, and "charities". It isn't that hard to do an Internet search or call up your local city office and say "Hey, I have this idea and want to do this. Do I need to fill out any paperwork or anything?"


Go read the thread before you post, idiot.
 
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