Good one. A surcharge is fine, but you've got to let customers know it's there.

"The state fined the Seattle-based company $1,575 for overcharge violations at five stores"

Wow, that's going to kick their asses.

TimeWaste: "The state fined the Seattle-based company $1,575 for overcharge violations at five stores"

Wow, that's going to kick their asses.

That is like the total sales for like 3 Venti Lattes?

Hey, kudos for Starbucks retreating under the overwhelming pressure of a $1575 fine. Seriously, kudos for them stopping the practice absent of my mockery of the fine. I hope other states follow suit in applying some pressure.

TimeWaste: "The state fined the Seattle-based company $1,575 for overcharge violations at five stores"

Wow, that's going to kick their asses.

No, but this will: "Anthony does not know how long Starbucks has been assessing the service charge, but her office estimated that 75,000 Massachusetts customers alone have been overcharged... Anthony points out that the agreement to drop the surcharge is not a legal settlement and said the state was in discussions with Starbucks on how to compensate customers."

So, look for a class settlement of a few bucks to each of those 75,000 people. And bear in mind that that's just Massachusetts - this was a nationwide practice, so it could start climbing into the tens of millions.

...What? Massholes buying Starbucks? What, the dunkins two blocks from you wasn't close enough and you were too lazy to go to honey dew?

madcan34: DUNKIN' DONUTS SUCKS!!!!!

Lemme guess, your order takes more than one breath to complete and is more complicated than the size and a yes / no for cream and sugar?

NkThrasher: madcan34: DUNKIN' DONUTS SUCKS!!!!!

Lemme guess, your order takes more than one breath to complete and is more complicated than the size and a yes / no for cream and sugar?

"Large coffee - just cream" However when I go to Dunkin' Donuts and I have to include "hold the dishwater/swill" Then I realized all of that was a waste of time because I could never seem to get an order filled

madcan34: DUNKIN' DONUTS SUCKS!!!!!

Their decaf tastes like it went went through my old socks after mowing the lawn.

ghostwind: TimeWaste: "The state fined the Seattle-based company $1,575 for overcharge violations at five stores"

Wow, that's going to kick their asses.

That is like the total sales for like 3 Venti Lattes?

Danny: No, venti is twenty. Large is large. In fact, tall is large and grande is Spanish for large. Venti is the only one that doesn't mean large. It's also the only one that's Italian. Congratulations, you're stupid in three languages.
Barista: A venti is a large coffee.
Danny: Really? Says who? Fellini? Do you accept lira or is it all euros now?

sprawl15: Danny: No, venti is twenty. Large is large. In fact, tall is large and grande is Spanish for large. Venti is the only one that doesn't mean large. It's also the only one that's Italian. Congratulations, you're stupid in three languages.
Barista: A venti is a large coffee.
Danny: Really? Says who? Fellini? Do you accept lira or is it all euros now?

Abusing servers, sport of douchebags.

FTFA

Starbucks spokesman Alan Hilowitz said the fee was charged for the additional labor and packaging it takes to divide its larger bags. He also pointed out that smaller sizes of many products have higher per-unit costs.

Price the coffee on the board, clear as day for all to see, at $1.50 more for what they had for the half pound. Then offer a full pound at a 'discounted by $1.50' price.

Or, stop ripping off your customers.

Starbucks obviously has a former Wall Street banker as its CFO. Fee for this, fee for that ...
Say, Mr. Starbuck, why don't you come up with a price structure that takes into account that "small" number of customers who choose to buy less than a pound? You got some financial wizards who can handle that, right?

But, but, but....Tom Brady!!!!

/seriously America, we're not all that bad