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(The Consumerist)   Lady gets a $1500 cell phone bill...Verizon says it's likely from "music or video streaming." Her phone isn't even capable of streaming. Verizon's response: Fark you, pay me   (consumerist.com) divider line 292
    More: Asinine, streaming media, Verizon, online bill, cell phones  
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33911 clicks; posted to Main » on 13 Oct 2011 at 1:53 PM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2011-10-13 08:45:19 PM
Kar98: strife: I'm dropping Verizon for T-Mobile or Virgin Mobile next month anyway. I want a smartphone, but I'm sure as shiat not going to pay an extra $30 per month for what used to be unlimited data and be locked into another contract (which early termination fees are higher for smartphones).

Unlimited 4G data, unlimited text messaging, and a 100 minutes a month, no contract and $30 a month, you say?

Link (new window)


Actually I was looking at this link. [$50 plan] (opens new window)
 
2011-10-13 08:55:25 PM
Akbar the Trappiste Monk: The 300-minute talk plan is now $35.

I'm on a 300-minute plan with Verizon (yes, such a plan exists). I'm a little over halfway into this bill cycle, and so far I've used 2 minutes. I more than make up for this with data usage, which is why I'm perfectly content paying ~$90/month.

/one of those two minutes was just now, when my credit card provider called for the second or third time to see if i had any questions about my new card. no i don't, thanks, now welcome to my blocked callers list.
 
2011-10-13 08:58:23 PM
Kar98: strife: I'm dropping Verizon for T-Mobile or Virgin Mobile next month anyway. I want a smartphone, but I'm sure as shiat not going to pay an extra $30 per month for what used to be unlimited data and be locked into another contract (which early termination fees are higher for smartphones).

Unlimited 4G data, unlimited text messaging, and a 100 minutes a month, no contract and $30 a month, you say?

Link (new window)


Isn't T-Mobile owned by AT&T now? Doesn't AT&T throttle the shiat out of their "unlimited" customers' data speeds after they get over (something like) 2gb/month?
 
2011-10-13 08:58:48 PM
AntiNorm: I'm on a 300-minute plan with Verizon (yes, such a plan exists). I'm a little over halfway into this bill cycle, and so far I've used 2 minutes. I more than make up for this with data usage, which is why I'm perfectly content paying ~$90/month.

Scroll up, I've posted a link to a new plan for a third of this price.
 
2011-10-13 09:00:38 PM
CtrlAltDestroy: Isn't T-Mobile owned by AT&T now?

Nope.

Doesn't AT&T throttle the shiat out of their "unlimited" customers' data speeds after they get over (something like) 2gb/month?

Dunno about at&t, but that $30/month plan I posted will be up to 5GB at 4G speeds, and at 2G speeds thereafter. If you want unlimited "unlimited" everything, at full speed, that's $70/month.
 
2011-10-13 09:03:15 PM
Some of you farkers need to learn about SMALL CLAIMS COURT. Seriously. Instead of ruining your credit for 7 years, take the cell phone company to small claims court, have them wiave your bill, pay you extra money for pain and suffering, and wipe your credit history. If you ruin your credit over this, it's YOUR fault.

/Small claims court is like a $12 administrative fee. That's it!
 
2011-10-13 09:04:31 PM
Akbar the Trappiste Monk: The Flexecutioner: Akbar the Trappiste Monk: Virgin Mobile.

$25/month for 300 minutes of talk + INFINITY text and data. Paid $90 for the phone. Android.

Feels like a winner every month.

i'd like to know what specific plan that is. i've been to VM's website and i've never seen that plan (unless it is new in the last month). they also do these no contract plans for people on public assistance, the most being a $20/mth plan. can't remember what they are called, but they use VM as a host.

I have been with them for 3 years now. I guess they have grandfathered me when they raised their prices? I don't know. But I pay $25 a month.

The 300-minute talk plan is now $35.

Here's a screen print of my bill:

[i42.servimg.com image 640x358]


okay, makes more sense. certainly wish it was around now. im paying $45/mth on ATT but my contract has been done for over a year and i wanted to get a cheaper plan with better/comparable minutes. but the VM $45 plan is the same price and much better than mine right now. oh well, saving per month might not be an option, but im going to get that plan. plus its no-contract which i am totally fine with. thanks for the tips.
 
2011-10-13 09:11:01 PM
Kar98: CtrlAltDestroy: Isn't T-Mobile owned by AT&T now?

Nope.


Ah, thanks wikipedia. I didn't know that the government was taking action to block the acquisition.

Doesn't AT&T throttle the shiat out of their "unlimited" customers' data speeds after they get over (something like) 2gb/month?

Dunno about at&t, but that $30/month plan I posted will be up to 5GB at 4G speeds, and at 2G speeds thereafter. If you want unlimited "unlimited" everything, at full speed, that's $70/month.


Now that I know that At&T isn't able (yet) to pull the strings it'll be easier to trust them.

/Yes, I'm a little paranoid of telecom companies and justly so.
 
2011-10-13 09:17:48 PM
CtrlAltDestroy: /Yes, I'm a little paranoid of telecom companies and justly so.

Gee, now how can you say such a thing?
 
2011-10-13 09:21:23 PM
Akbar the Trappiste Monk: Virgin Mobile.

$25/month for 300 minutes of talk + INFINITY text and data. Paid $90 for the phone. Android.

Feels like a winner every month.


Holy crap do we get raped in Canada for cell phone plans.

It's $35 a month at Virgin Mobile for just 1GB of data here, plus whatever your calling plan is.
 
2011-10-13 09:22:04 PM
CtrlAltDestroy: Kar98: strife: I'm dropping Verizon for T-Mobile or Virgin Mobile next month anyway. I want a smartphone, but I'm sure as shiat not going to pay an extra $30 per month for what used to be unlimited data and be locked into another contract (which early termination fees are higher for smartphones).

Unlimited 4G data, unlimited text messaging, and a 100 minutes a month, no contract and $30 a month, you say?

Link (new window)

Isn't T-Mobile owned by AT&T now? Doesn't AT&T throttle the shiat out of their "unlimited" customers' data speeds after they get over (something like) 2gb/month?


No, AT&T is trying to buy T-Mobile, but they haven't succeeded so far. In fact, several lawsuits have been filed to stop them from buying T-Mobile.
 
2011-10-13 09:36:55 PM
2,888 MB? so, about 3 gigs of data? My phone plan has a data cap at 2gigs, 700 nationwide whenever minutes, and it's 60 bucks a month, and I'm in a cornfield in Iowa. How the hell do you get a $1500 charge on 3 gigs of data? Verizon, I'm so glad I never became a customer.
 
2011-10-13 10:03:57 PM
Bathia_Mapes: CtrlAltDestroy: Kar98: strife: I'm dropping Verizon for T-Mobile or Virgin Mobile next month anyway. I want a smartphone, but I'm sure as shiat not going to pay an extra $30 per month for what used to be unlimited data and be locked into another contract (which early termination fees are higher for smartphones).

Unlimited 4G data, unlimited text messaging, and a 100 minutes a month, no contract and $30 a month, you say?

Link (new window)

Isn't T-Mobile owned by AT&T now? Doesn't AT&T throttle the shiat out of their "unlimited" customers' data speeds after they get over (something like) 2gb/month?

No, AT&T is trying to buy T-Mobile, but they haven't succeeded so far. In fact, several lawsuits have been filed to stop them from buying T-Mobile.


But you are right, T-Mobile does throttle you if you go over 2GB now (if you have one of the older plans, it'll be 5GB). They're pretty up-front about it though, and it's better than charging ridiculous overages like Verizon and AT&T do.
 
2011-10-13 10:17:03 PM
I've been a Verizon customer for 10+ years and have never had a problem with their customer service. Years ago before all plans were nation wide, no roaming, no long distance, I purchased a new phone before going on a business trip. Didn't really pay attention while signing up for a new 2 year plan to get the reduced rate on the phone, and the sales rep signed me up for only the West Coast. I went to Atlanta for 15 days and used my cell exclusively so as not to rack up outrageous hotel phone charges. At the time, Nation Wide no long distance, no roaming was $60 a month, but my bill for that month was $1,100.00. My company graciously offered to pay it (which they didn't have to do) but 1 call to Verizon and admitting to customer service that I didn't realize, and didn't read the contract and they credited my account $1,040.00 and switched me back to my original plan.

That's when I decided I would never leave them as long as their service was excellent. Which it has always been. Their customer service people were always really nice to my mother too, who didn't have a working knowledge of all things cellular at the time. Bonus.
 
2011-10-13 10:33:23 PM
I love how people love to knock the consumerist, but unlike everyone here knocking them, they actually manage to get some shiat done.

Meanwhile, while they get shiat done, people drool over PocketNinja's posts as if they were gold.

Welcome to Fark. Farkers biatch while others get shiat done.
 
2011-10-13 11:03:22 PM
HeartBurnKid: Bathia_Mapes: CtrlAltDestroy: Kar98: strife: I'm dropping Verizon for T-Mobile or Virgin Mobile next month anyway. I want a smartphone, but I'm sure as shiat not going to pay an extra $30 per month for what used to be unlimited data and be locked into another contract (which early termination fees are higher for smartphones).

Unlimited 4G data, unlimited text messaging, and a 100 minutes a month, no contract and $30 a month, you say?

Link (new window)

Isn't T-Mobile owned by AT&T now? Doesn't AT&T throttle the shiat out of their "unlimited" customers' data speeds after they get over (something like) 2gb/month?

No, AT&T is trying to buy T-Mobile, but they haven't succeeded so far. In fact, several lawsuits have been filed to stop them from buying T-Mobile.

But you are right, T-Mobile does throttle you if you go over 2GB now (if you have one of the older plans, it'll be 5GB). They're pretty up-front about it though, and it's better than charging ridiculous overages like Verizon and AT&T do.


Its not so bad with AT&T, its $10 per GB IIRC, which is about what you pay for data anyway. Me and my fiancee both have iphones, we pay $140 a month for 550 minutes (which between free nights and weekends and free mobile to mobile weve use maybe 100 of a month, but it was the lowest plan available...), unlimited texting, unlimited data on mine (grandfathered) and 2GB on hers.

I love that the few kilobites of text data we send costs as much as our multi GB internet usage though; somebody needs to come up with an SMSoIP thing for smartphones, charging for text is the biggest ripoff ever.


It would be awesome if one of the companies decided to offer free texting on all their plans and run a commercial educating people about the size of an sms in data compared to an average data plan, and the relative costs.

[spokesperson on plain white set at medium closeup]

"Heres a text message."

[holds up little 1" box]

"Our competitors charge you $.20 for it, doesnt sound like much, but..."

"Heres your average 2GB data plan."

[track back to reveal a 20' cube]**

[distant shouting] "If you were charged the same rate as texts, it would cost $2,684,355." **

[logo]

[voiceover] "Text messages dont cost us anything, so we dont think they should cost you anything either."

Competitors:"FFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUU"

Nice to dream, but It'd never happen, its their cash cow, and probably the biggest markup on anything ever.

/**did the math, all these numbers are real
 
2011-10-13 11:07:41 PM
Torok: I think that level of regulation would be appropriate.

I'm a VERY anti-regulation type of person who is VERY against additional laws and unnecessary regulation enacted simply because of emotions, knee jerking, or rare/singular occurrences. As in VERY against it and I'm against it now too but, if you will, I'm all for it.

I'd say that it should be a government by and for the people. If enough people understood and agreed (one of those strange vote things ought to do the trick) and voted to allow that restriction or one similar then I'd be all for it. I will go further and say that I'd be all for a government that would do it without needing us to vote on it but such isn't going to happen. I would be for nationalization of the public airwaves and having the government provide a standard service for a fee and/or subsidized by those who can afford the fee for those who can't. Sort of like the post office. I would also agree for a basic broadband internet, say 512kB/sec or some other number. Again, I'd be happy to have the government impose those regulations and plans if it were by the people and for the people.

Unfortunately... What we have here is nothing of the sort, we are not a government for or by the people. At best we're a government by and for the monied interests. Additionally, the barrier to entry into that market is HUGE. VERY huge. There should be some changes there. I live in Maine... I can name the one regional carrier. I can then name a handful of other companies and maybe a fistful of regional carriers. There is no reason nor justification in allowing the recreation of Ma Bell. They were curb stomped once. Obviously enough is not enough - we need to put a stop to that.

If the folks at OWS want to effect change I would add that to the list of things that can easily be explained (though explaining some of the benefits of those services being subsidized directly and nationalized may be tough) and thrown on a bumper sticker. The abuses we stand for are insane. There is NO reason for the expense.

How can I say those things (including nationalization) while being a fairly fiscal conservative? Well... It'd be cheaper all around. As for the subsidies? We already subsidize it. We even give free phones to the poor here in Maine. I know they do it in other states. The outlay may be more expensive, I doubt it. We're the government. They've been busy rebuilding Ma Bell since we tore 'em down the last time. This time we're just going to take their crap from them and run it ourselves. Those are OUR airwaves and pretty much OUR lines that run the last miles. We'll keep the employees though, thanks.

Does that go against the framers? No. Not really. By the people, for the people. If you can get enough people to go along with it then go for it. However, I don't think you can get enough people to go for it in this system. It simply will not be allowed. Even if it is allowed it will have no effect.

Note: I don't blame a particular party. I blame the people in office. Their party doesn't matter. To be fair, I also blame the people who voted them into office. Keep in mind that I'm pretty sure that very few of the people I've voted for are the ones that have screwed it up, they're not usually the ones that win the elections. To be fair, they'd probably have screwed it up too. One can resist the siren's money call for only so long before the lure is too strong.

/we will not go out with a bang
//we will go out with a wimper
/buried inside our planet, huddled to the last few embers of the Earth
 
2011-10-13 11:13:09 PM
Simple Answer: PagePlus Cellular
$44.95 unlimited talk and text using a Droid phone, on Verizon's network.
Prepaid, cant' go over, $44.95 max, no bogus taxes, fees.

No can't do 3G streaming, but who needs that when there's Wifi at work, at home, nearly every restaurant. I don't need Google Maps (even though caches and GPS on phone still works) as I have a GPS. MP3s are stored already on phone and on car stereo's usb drive. Ok so I can't listen to Pandora.

Only other thing is can't do MMS, which just means someone won't send me a chain letter joke picture or video clip. If I want a picture, just get it thru Gmail etc on the phone's Wifi.
 
2011-10-13 11:15:58 PM
HeartBurnKid: But you are right, T-Mobile does throttle you if you go over 2GB now (if you have one of the older plans, it'll be 5GB). They're pretty up-front about it though, and it's better than charging ridiculous overages like Verizon and AT&T do.

I hate that crap. "Here's a Lamborghini Murciélago LP 670-4 SuperVeloce and you get all the gas you want! But you can't go over 20 mph."

Luckily for me I'm grandfathered into the unlimited plan with Verizon. So as long as it stays that way I'll probably stay with them. Unless something drastic or infuriating happens.
 
2011-10-13 11:19:21 PM
UnspokenVoice: Torok: I think that level of regulation would be appropriate.

I'm a VERY anti-regulation type of person who is VERY against additional laws and unnecessary regulation enacted simply because of emotions, knee jerking, or rare/singular occurrences. As in VERY against it and I'm against it now too but, if you will, I'm all for it.

I'd say that it should be a government by and for the people. If enough people understood and agreed (one of those strange vote things ought to do the trick) and voted to allow that restriction or one similar then I'd be all for it. I will go further and say that I'd be all for a government that would do it without needing us to vote on it but such isn't going to happen. I would be for nationalization of the public airwaves and having the government provide a standard service for a fee and/or subsidized by those who can afford the fee for those who can't. Sort of like the post office. I would also agree for a basic broadband internet, say 512kB/sec or some other number. Again, I'd be happy to have the government impose those regulations and plans if it were by the people and for the people.

Unfortunately... What we have here is nothing of the sort, we are not a government for or by the people. At best we're a government by and for the monied interests. Additionally, the barrier to entry into that market is HUGE. VERY huge. There should be some changes there. I live in Maine... I can name the one regional carrier. I can then name a handful of other companies and maybe a fistful of regional carriers. There is no reason nor justification in allowing the recreation of Ma Bell. They were curb stomped once. Obviously enough is not enough - we need to put a stop to that.

If the folks at OWS want to effect change I would add that to the list of things that can easily be explained (though explaining some of the benefits of those services being subsidized directly and nationalized may be tough) and thrown on a bumper sticker. The abuses we stand for are insane. There is NO reason for the expense.

How can I say those things (including nationalization) while being a fairly fiscal conservative? Well... It'd be cheaper all around. As for the subsidies? We already subsidize it. We even give free phones to the poor here in Maine. I know they do it in other states. The outlay may be more expensive, I doubt it. We're the government. They've been busy rebuilding Ma Bell since we tore 'em down the last time. This time we're just going to take their crap from them and run it ourselves. Those are OUR airwaves and pretty much OUR lines that run the last miles. We'll keep the employees though, thanks.

Does that go against the framers? No. Not really. By the people, for the people. If you can get enough people to go along with it then go for it. However, I don't think you can get enough people to go for it in this system. It simply will not be allowed. Even if it is allowed it will have no effect.

Note: I don't blame a particular party. I blame the people in office. Their party doesn't matter. To be fair, I also blame the people who voted them into office. Keep in mind that I'm pretty sure that very few of the people I've voted for are the ones that have screwed it up, they're not usually the ones that win the elections. To be fair, they'd probably have screwed it up too. One can resist the siren's money call for only so long before the lure is too strong.

/we will not go out with a bang
//we will go out with a wimper
/buried inside our planet, huddled to the last few embers of the Earth



You TFers are a strange bunch.
 
2011-10-13 11:37:07 PM
Gwildar: As was pointed out, the phone is completely capable of doing what they charged her for. Ignorance of how to do something does not mean a lack of doing it. I would honestly believe she did it completely by accident, and knocking off half the bill is quite sporting of them. Deriding a company for farking up on your own, AND they are willing to drop a lot of the charges, is not bad customer service.

Work for a cable/phone provider sometime, people throw a lot of lies your way. Like an account that had it notated the woman's mother had died on 3 separate occasions.


Maybe, just maybe she died and your company just kept calling anyway to collect their bill. I've seen that happen, and I too used to work at a cable/phone provider. That same provider also stole a cable modem from me, which they never returned or reimbursed me for despite repeated attempts over ten years. No joke.

Companies like these are getting too large to provide good service for their customers, too immoral to care, and too big to compete with.
 
2011-10-13 11:37:35 PM
tfm_copycat: Woah woah woah woah..... You guys pay $150 a MONTH just to make phone calls??

Italy has gone to hell, both economically and politically, but I pay 25 euros a month for 250 minutes of calls to any telephonic communication apparatus in Italy, 250 SMS and UNLIMITED 3G traffic (although they clearly state that after 1GB down they decrease the speed from 7,2mbps to 3,6. Still, UNLIMITED)

What the hell is wrong with you people and your puny internet speeds and ravaging phone bills?


Average US cell usage is about 600-700 minutes/month and that's back when phones were just voice.
 
2011-10-13 11:43:55 PM
Cyno01: SMSoIP thing for smartphones

Google Voice... It does SMSoIP, downside, you have to text to the GV number.

Cyno01: [voiceover] "Text messages dont cost us anything, so we dont think they should cost you anything either."

This is more true than you realize. SMS is limited to a set number of characters for a reason. The SMS packet is the same size as the "Hello, Tower, I exist" packet that the phone sends. Part of the Signaling protocol that all mobile phones use. The phone sends these packets anyway. Usually the packet data is empty except for the "Hello, Tower" part, but the payload can include the SMS. So.. literally it is built into the phone to not send any more traffic. MMS messages, now those are different and follow a different sending scheme... but SMS? You send a blank one every time your phone talks to the tower. Texting just queues up data in the next packet sent.
 
2011-10-14 12:50:31 AM
tgambitg: This is more true than you realize. SMS is limited to a set number of characters for a reason. The SMS packet is the same size as the "Hello, Tower, I exist" packet that the phone sends. Part of the Signaling protocol that all mobile phones use. The phone sends these packets anyway. Usually the packet data is empty except for the "Hello, Tower" part, but the payload can include the SMS. So.. literally it is built into the phone to not send any more traffic. MMS messages, now those are different and follow a different sending scheme... but SMS? You send a blank one every time your phone talks to the tower. Texting just queues up data in the next packet sent.

No, its exactly as true as i realize, i already knew all that (good info for those who dont) which is why ive said it twice in the thread. It was part of the GSM spec (carriers not using GSM, technically use a standard besides SMS) that nobody used for anything for about 15 years, then teenage girls started using it and they started charging for it...
 
2011-10-14 01:09:47 AM
alizeran: Ahhhh, verizon.

[img684.imageshack.us image 640x310]


I love that image.

I once wrote a check to T-Mobile to pay off my termination fee with a wide Sharpie, made it out to "PHONE" and wrote "THIS IS USED TOILET PAPER" as the memo. I signed it Captain Obvious.

Oddly, it still cleared for the correct amount.
 
2011-10-14 01:11:36 AM
The odds of Verizon having erroneously billed the woman for $1500 is extremely low- they're business is built on running accurate data systems and it would fall apart if a problem like this were possible. That being said, you can't know for sure unless you can get a hold of the phone in question and see all the donwloading that has taken place on the phone for the period in question. Odds are, grandma made a mistake or is lying. If not, Verizon has a considerable problem on their hands.

That being said, there has to be some middle ground to resolve this issue. Yes, losing this woman and all her family would not have the slightest impact on Horizon- but neither would collecting this money either. I understand the need for enforcing policies and contracts, but $1500 is worth far more to the average customer than some mega corp like Verizon. Retroactively changing the contract for the period in question to the data plan plus a $100 fee seems more appropriate. Verizon would come off looking good and wouldn't damage its bottom line in the slightest.
 
2011-10-14 01:14:21 AM
Cyno01: tgambitg: This is more true than you realize. SMS is limited to a set number of characters for a reason. The SMS packet is the same size as the "Hello, Tower, I exist" packet that the phone sends. Part of the Signaling protocol that all mobile phones use. The phone sends these packets anyway. Usually the packet data is empty except for the "Hello, Tower" part, but the payload can include the SMS. So.. literally it is built into the phone to not send any more traffic. MMS messages, now those are different and follow a different sending scheme... but SMS? You send a blank one every time your phone talks to the tower. Texting just queues up data in the next packet sent.

No, its exactly as true as i realize, i already knew all that (good info for those who dont) which is why ive said it twice in the thread. It was part of the GSM spec (carriers not using GSM, technically use a standard besides SMS) that nobody used for anything for about 15 years, then teenage girls started using it and they started charging for it...


Odd aside... In messing around with an old OG Droid I have laying around, I got it up and running as a VoIP phone with texting using Google Voice... I enabled SIP calling, using Google Ringback, and can use it as a standard phone as long as it is connected to a WiFi network that it can reach the internet on.
 
2011-10-14 01:15:57 AM
tgambitg: Cyno01: tgambitg: This is more true than you realize. SMS is limited to a set number of characters for a reason. The SMS packet is the same size as the "Hello, Tower, I exist" packet that the phone sends. Part of the Signaling protocol that all mobile phones use. The phone sends these packets anyway. Usually the packet data is empty except for the "Hello, Tower" part, but the payload can include the SMS. So.. literally it is built into the phone to not send any more traffic. MMS messages, now those are different and follow a different sending scheme... but SMS? You send a blank one every time your phone talks to the tower. Texting just queues up data in the next packet sent.

No, its exactly as true as i realize, i already knew all that (good info for those who dont) which is why ive said it twice in the thread. It was part of the GSM spec (carriers not using GSM, technically use a standard besides SMS) that nobody used for anything for about 15 years, then teenage girls started using it and they started charging for it...

Odd aside... In messing around with an old OG Droid I have laying around, I got it up and running as a VoIP phone with texting using Google Voice... I enabled SIP calling, using Google Ringback, and can use it as a standard phone as long as it is connected to a WiFi network that it can reach the internet on.


More info: I can make free calls to any number in the US, and free texts to any mobile number in the US. I can also receive both, as long as I stay in range of an AP.
 
2011-10-14 01:55:53 AM
khyberkitsune: I love how people love to knock the consumerist, but unlike everyone here knocking them, they actually manage to get some shiat done.

Meanwhile, while they get shiat done, people drool over PocketNinja's posts as if they were gold.

Welcome to Fark. Farkers biatch while others get shiat done.


So, which shiatty story which it probably really was your fault but turned in to a petulant pityfest was yours?
 
2011-10-14 02:15:36 AM
Cortez the Killer: ...they offered to eliminate ALL of the overage charges under the conditions that we either sign that phone line up for a web plan or have it disabled witch would also disable his ability to text photos.

She's of no use then: burn her.
 
2011-10-14 03:34:28 AM
ZeroCorpse: And this would be the reason I continue to use only prepaid mobile phones. No surprises, no bills, no worries. If the money isn't there, the phone doesn't work. There's no possibility of overcharging for something. You can get them in Android flavors, too.

If only Apple and their iPhone carriers would get with the program and make a prepaid iPhone, I'd be using one. As it stands, if I want to get back into smartphones I'll be going back to Android out of necessity. $30 a month beats $60 per month for an iPhone, too.

It's too bad. I like iOS. I have a ton of iOS apps. I'd prefer to use it, but they don't seem to want my business.


talking about prepaid, my bf just went prepaid on his Galaxy II, £15 and he gets a month of unlimited data, 300 min, 1000 texts. Considering we're not text whores, I thought that was damn good.
 
2011-10-14 05:07:33 AM
http://www.youtube.com/watch?v=zN9LZ3ojnxY

I see no issue here.
 
2011-10-14 05:49:00 AM
rawbert7: I cancelled my plan when I moved abroad (Mexico) and was waived the cancellation fee since they don't provide coverage in that area (yes, you can actually do this, even if moving somewhere in the State that doesn't have coverage). I frequently came back to the States and on one of those trips found a collections note for over a year of not using a service that had never been cancelled. Called 'em up, same shiat, I said "Fark you, I ain't pay'in shiat!". Still haven't, I'll happily explain the situation to any creditor if/when it affects my credit.

Same thing happened to me when I moved to Australia. Vodafone disconnected my phone (as requested) and confirmed it in writing, then kept billing me for line rental and threatened court action if I didn't pay.

They eventually backed down, but they lost a customer for life.
 
2011-10-14 10:26:49 AM
They offered to settle for 1/2. Take it. Pay em a little extra each month until you get it paid off right? Best option........And either ONE, Don't let your stupid mom use a cell phone or 2, SHOW the coont how to use it properly......
 
2011-10-14 11:30:38 AM
Meh. Wife dropped her phone in the pot; coworker gave her an extra one that happened to be some shiatty Samsung WinMo "smartphone".

Fast forward FOUR months, all of a sudden there's a surprise $30 smartphone data charge.

I'm sitting here warming up for that call, gonna be a fun one.
 
2011-10-14 12:12:55 PM
Kar98: This kind of thinking is the exact reason why we have overreaching Government regulations. You do not despise them, you just want to make up the ones that make sense to you. You resent rules other people make, but seem very content to make regulations as long as you are the one who gets to pick them.

You are farking insane.


I see nothing insane about that. This is exactly how the government got so big. Many people believe they don't want big government. What they want is the government out of their own lives, and for others to be forced to behave in a manner which they see as right, for the good of society.
 
2011-10-14 12:20:37 PM
theMightyRegeya: Kar98: This kind of thinking is the exact reason why we have overreaching Government regulations. You do not despise them, you just want to make up the ones that make sense to you. You resent rules other people make, but seem very content to make regulations as long as you are the one who gets to pick them.

You are farking insane.

I see nothing insane about that. This is exactly how the government got so big. Many people believe they don't want big government. What they want is the government out of their own lives, and for others to be forced to behave in a manner which they see as right, for the good of society.


That part is true. But warning your customer before unusually high charges appear, that's just decent customer service and has got nothing to do with the government at all and likening the two, that's the insane part.
 
2011-10-14 12:39:47 PM
Pert: rawbert7: I cancelled my plan when I moved abroad (Mexico) and was waived the cancellation fee since they don't provide coverage in that area (yes, you can actually do this, even if moving somewhere in the State that doesn't have coverage). I frequently came back to the States and on one of those trips found a collections note for over a year of not using a service that had never been cancelled. Called 'em up, same shiat, I said "Fark you, I ain't pay'in shiat!". Still haven't, I'll happily explain the situation to any creditor if/when it affects my credit.

Same thing happened to me when I moved to Australia. Vodafone disconnected my phone (as requested) and confirmed it in writing, then kept billing me for line rental and threatened court action if I didn't pay.

They eventually backed down, but they lost a customer for life.


With their economies of scale why would they care. Especially when they do get most people to pay up... Those bastards!!!
 
2011-10-14 12:55:16 PM
I just researched all the good deals from T-M, VM, etc. I am stuck due to coverage area issues (that's what I get for living in the sticks) Bah, enslaved to ATT.

Actually, I don't hate them nearly as much as others here do. Dropped calls are rare for me, unless I drive through a dead zone. Texts can be slow (or my kid is lying her little arse off about not getting my "Dinner's ready. Get home now" text until an hour later) but it's not bad enough to make me crazy.

My 13 year old did run up the bill last month, but only by $50, so we are letting her live. (Muah ha ha... scrub that litter box 'till it shines, little girl!)
 
2011-10-14 01:09:49 PM
theMightyRegeya: I see nothing insane about that. This is exactly how the government got so big. Many people believe they don't want big government. What they want is the government out of their own lives, and for others to be forced to behave in a manner which they see as right, for the good of society.

So you think that any law that makes one person behave in a way others see as right is a bad law, then?

You realize that this is the entire purpose of law in the first place? To enforce standards that benefit society on the individual actors therein?
 
2011-10-14 01:12:53 PM
Got tied up with some other things yesterday & couldn't comment as much on this thread as I wanted to. As a little background, I worked for about 4 years in the retail side of cellular sales, dealing with all four of the major U.S. contract providers as well as most of the pre-paid companies. A few tips on some of the issues I've seen:

1) If you ever do get a monster bill and/or extra charges that you don't understand or don't believe are legitimate, your first step should be to get in contact with the person who sold you your current phone (unless it was bought from a 3rd party online company, then you're probably screwed on this angle). Explain the situation to them, have them look at the bill if necessary, and let them deal with the cell company. As I always used to tell people, cell salespeople have this magical thing called a "dealer code", which in most cases enables them to call direct to a CSR and get bumped up to whatever level is needed much faster than you can. Additionally, some carriers give a higher "discretionary" sum which can be credited to an account w/o supervisor approval when dealing with a retailer vs. directly with the customer (T-Mobile in particular).

B) Do not go to the corporate store to purchase your phone/sign your contract. The major third party retailers almost always have better deals on the equipment and often have additional bill credits available (free activation, etc.). They also typically have more than one carrier available, and if they're good, should spend time going over all of your available options & what they'll end up costing you per month after all is said & done (taxes, etc.). If you walk into one of these stores & are immediately offered a particular phone on a particular carrier, walk right back out--the first thing that should happen after initial hellos is a series of questions aimed at getting you the right recommendation...even if you walk in already "knowing what you want". Finally, these people do not work for the carrier, so their primary goal will not be to sign you up for the most expensive plan possible.

3) I saw a lot of love for pre-paid services in the U.S., and in many cases they are great. Just know a few things about your carrier...for example, know that Virgin Mobile USA is owned and operated by Sprint, that you are on Sprint's network only (no roaming), and that if you ever do have a problem which requires calling customer service, you're screwed. Virgin is among the worst companies I ever had to deal with, first getting through an annoying automated response system to get an actual human, then discovering that actual human was based somewhere far away & reading off a cue card, then having to start over when that actual human hung up on me while trying to transfer the call to another department. In almost every case I experienced (AT&T pre-paid being a notable exception), the customer service level was pathetic with no contract providers, bordering on non-existent. And of course no contract plans do not include roaming capability, do not have free "in-network" calling, most of the time do not include free nights & weekends, and do not offer you the option of going above/beyond your plan in a pinch like contract providers do. And of course the equipment being offered is usually a generation old & often weren't the best handsets even when they were new. Oh, and while pre-paid is often cheaper for one or two people, by the time you get up to a family of four it's usually less expensive to go with a share plan on a contract.

D) The levels of customer service change over time. T-Mobile was ranked #1 in this regard every single time for years straight before dropping off a bit over the past year or two. Sprint has traditionally been god-awful for CS over the years, but has improved dramatically in the last couple years. I left the industry about 3 months ago, but at that time I would have ranked AT&T #1. Plan-wise it's tough to beat Sprint's simply everything plans, but make sure that you read the fine print regarding off-network roaming & get a realistic idea of coverage before signing up. Oh, and of course ask yourself realistically if you would truly benefit from having smartphones, or if you'd be better off sticking to something more "basic" on a minutes-only plan.

5) Didn't see this come up often, but know that you have a set "trial period" whenever you sign (or re-sign) a contract--14 days with T-Mobile & Verizon, 30 days with AT&T and Sprint. Be sure to really put your phone to the test during this time, and to ensure that you take your phone with you to all of the places you'll often go in the next couple years to check for signal there. Your ETF is waived (in Sprint's case, all charges are waived) if you cancel within that grace period. If you listened to me on point B, you can switch directly to another carrier while returning your initial handset(s) (don't throw away the box!!!!). Do try to do this quickly, though, as most carriers have a much smaller return window during which your activation fee will be waived. Another potential sticking point is that if you had to pay a deposit on your service, that has to be refunded directly from the carrier, and will take several weeks to get back to you.

Hope this helps!
 
2011-10-14 05:54:04 PM
DeadMouseTails: I've been a Verizon customer for 10+ years and have never had a problem with their customer service. Years ago before all plans were nation wide, no roaming, no long distance, I purchased a new phone before going on a business trip. Didn't really pay attention while signing up for a new 2 year plan to get the reduced rate on the phone, and the sales rep signed me up for only the West Coast. I went to Atlanta for 15 days and used my cell exclusively so as not to rack up outrageous hotel phone charges. At the time, Nation Wide no long distance, no roaming was $60 a month, but my bill for that month was $1,100.00. My company graciously offered to pay it (which they didn't have to do) but 1 call to Verizon and admitting to customer service that I didn't realize, and didn't read the contract and they credited my account $1,040.00 and switched me back to my original plan.

That's when I decided I would never leave them as long as their service was excellent. Which it has always been. Their customer service people were always really nice to my mother too, who didn't have a working knowledge of all things cellular at the time. Bonus.


I really haven't had any problem with them either. In fact, they have called me on a few occasions to offer me a downgrade on my service because I wasn't using all of what mine offered. Sounds like to me that they have some kind of program that reduces churn by "right-sizing" their customer base. Something that every company should be doing.
 
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