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(The Consumerist)   If you're eating dinner at a restaurant and decide to air your negative opinion about the place on Twitter while still eating, don't be shocked if you get kicked out   (consumerist.com) divider line 257
    More: PSA, Twitter, Houston Press, tweeters, dinner  
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24509 clicks; posted to Main » on 18 Aug 2011 at 7:18 AM (3 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2011-08-18 11:34:00 AM

FiatJustitia: I was going to jump in and defend the customer, but it seems she's just one of those AW's, according to that article, she basically butted into a conversation where a bartender was talking about the owner of another local bar (Anvil, looks like) and biatched about that on twitter:

The tweet in question:
"I like how I'm sitting at Down House and the twerp behind the bar is saying, 'and I quote Bobby Heugel....' #jackoff."

/guys still overreacted
//chick overreacted, too


If it's a conversation the bartender was having at his bar while on duty, then it wasn't a private conversation. She didn't butt in.
 
2011-08-18 11:35:17 AM

monkeydoodledandy: How did anyone know it was she who tweeted? Obviously they got the right person, but did the owner say "let me speak to the person who was just tweeting a second ago?" or did he look at her profile pic and say hand the phone to *describes pic?*


He knows his bar sucks enough that there will never be more than one or two customers at a time. He probably asked the bartender to pass the phone to the customer not immediately kissing his ass.
 
2011-08-18 11:36:11 AM
I once entered a review while still stitting at applebee's.

"There's nothing like a good steak and this is it (nothing like a good steak)."

Granted I wasn't expecting a home grilled prime steak, but neither did I want the inedible hunk of sinew they gave me.
 
2011-08-18 11:37:07 AM

log_jammin: eejack: Maybe it is because I am old, but I fail to see the point in announcing to the world your opinion of a bartender. Have we become truly a nation of attention whores whose sole purpose is the production of narcissistic drivel?

Don't like the barkeep, don't tip the barkeep

Instead, wee precious wankstain needs to proclaim her assessment.

I don't get it.

thank you for posting your opinion about people who post their opinions.


I think it was completely unnecessary and pointless for you to post your opinion about that.
 
2011-08-18 11:42:02 AM

Huck And Molly Ziegler: log_jammin: eejack: Maybe it is because I am old, but I fail to see the point in announcing to the world your opinion of a bartender. Have we become truly a nation of attention whores whose sole purpose is the production of narcissistic drivel?

Don't like the barkeep, don't tip the barkeep

Instead, wee precious wankstain needs to proclaim her assessment.

I don't get it.

thank you for posting your opinion about people who post their opinions.

I think it was completely unnecessary and pointless for you to post your opinion about that.


I am ambivalent to your opinion of log_jammin's opinion (which I found inciteful and incendiary... in a milquetoast way).
 
2011-08-18 11:42:50 AM

ballchain: PitifulBean: My wife and I have a "no cell phones rule" during dinner. I noticed one day that we were sitting in the Chophouse by Verizon and just staring at our phones. From that day on, it costs $20 if you check your phone at dinner. Even if it rings when we're at home.

You don't live the exact same life as me, and that scares me.


FTFY!

/you're welcome :)
 
2011-08-18 11:47:05 AM

The My Little Pony Killer: You don't live the exact same life as me, and that scares me.

FTFY!

/you're welcome :)


-1
 
2011-08-18 11:47:20 AM

Millennium: I have no more problem with kicking her out for remarks made over Twitter than I would have if she'd made the remarks to the waiter's face.

I am, however, a little disturbed that someone in the restaurant is monitoring Twitter closely enough to catch tweets about specific staff with such a short time delay.


I find it amusing that posters are calling the woman an attention whore when it was the manager most likely feverishly refreshing the twitter page, waiting with baited breath for a tweet that pertains to himself/his business.
 
2011-08-18 11:54:34 AM
I know the woman/Tweeter. She's an insufferable, self-important biatch. She's got family-releated wealth, doesn't work, globe trots, and fancies herself Internet-famous.

Well, now she is, I guess.
 
2011-08-18 11:54:56 AM

The My Little Pony Killer: I find it amusing that posters are calling the woman an attention whore when it was the manager most likely feverishly refreshing the twitter page, waiting with baited breath for a tweet that pertains to himself/his business.


Or he could have just set an alert to notify him (via Mobile Device, Email, etc) when @DownHouse is mentioned somewhere on Twitter.

Technology, hao duzzet werk?

lonestarunderground.com
 
2011-08-18 11:58:05 AM

ballchain: The My Little Pony Killer: I find it amusing that posters are calling the woman an attention whore when it was the manager most likely feverishly refreshing the twitter page, waiting with baited breath for a tweet that pertains to himself/his business.

Or he could have just set an alert to notify him (via Mobile Device, Email, etc) when @DownHouse is mentioned somewhere on Twitter.

Technology, hao duzzet werk?

[lonestarunderground.com image 400x448]


Lol, you expect someone who doesn't use twitter to know how it works.

media.tumblr.com
 
2011-08-18 11:59:24 AM

The My Little Pony Killer: How does he know he kicked out the correct customer?


Because she then tweeted that she left the place crying after being told to hit the farking bricks.
 
2011-08-18 12:00:50 PM
I love how people's opinion of the situation break down into two categories:

1)Good for the manager, or
2) He shouldn't have done that she was a customer.

Anyone who agrees with number 2 has never had a job dealing with customers. A boss who sticks up for their employees is a rare thing these days.
 
2011-08-18 12:00:56 PM

The My Little Pony Killer: I find it amusing that posters are calling the woman an attention whore when it was the manager most likely feverishly refreshing the twitter page, waiting with baited breath for a tweet that pertains to himself/his business.


How is checking your restaurant's feed attention whoring? Also, you don't know how alerts work.
 
2011-08-18 12:03:49 PM

The My Little Pony Killer: Lol, you expect someone who doesn't use twitter to know how it works.


Well, if they're going to make snarky posts about it aimed at other posters, then would it be too far of a stretch to think... yeah?
 
2011-08-18 12:06:49 PM
I can only imagine the reaction had the woman done this at Biba's (before it closed). The owner of that place was...unique to say the least.
 
2011-08-18 12:42:45 PM
Jack (new window)
 
Skr
2011-08-18 12:47:11 PM
What surprises me most is that "twitterpated" hasn't become more frequently used in conjunction with twitter.

Aren't the deaths of Bambi's parents good enough for you people?
 
2011-08-18 12:52:07 PM
If Detroit and Dane Cook had a retarded child, it would be Houston. Fancy-napkin tweet-a-holics in restaurants that *wish* that they were half way towards what SF or Chi-town muster on an off-night? What-the-fark-ever.


That said, you run a restaurant and toss someone for what they do online? Perhaps a bad yelp review next? Seriously? Tell your bartenders not to be douchebags in front of the (also likely douchey) customers, and try not to let every little thing get to you. Everyone with the "it's my place, so I'll kick out whoever I like" attitude wouldn't own that place very long.


Wait until you're Charlie Trotter to pull that shiat. Until then, take your lumps and move on.
 
2011-08-18 12:56:10 PM

The My Little Pony Killer: If it's a conversation the bartender was having at his bar while on duty, then it wasn't a private conversation. She didn't butt in.


What does it matter if the conversation was personal or private? I can butt in on either one.
 
2011-08-18 01:01:27 PM

bugmn99: Mad Scientist: How much spit was in her food before they kicked her out?

It was pretty much all spit by that point.


dubsism.files.wordpress.com
"WTF, this glass of water tastes like spit!"
 
2011-08-18 01:29:18 PM

ballchain: The My Little Pony Killer: Lol, you expect someone who doesn't use twitter to know how it works.

Well, if they're going to make snarky posts about it aimed at other posters, then would it be too far of a stretch to think... yeah?


ZA-ZING!
 
2011-08-18 01:50:44 PM

Grass Hopper: It's very simple:

LOOK AT ME
PAY ATTENTION TO ME
LISTEN TO ME
LIKE ME

many people today never got past the age of five, and companies like twitter profit on that.


It's very simple, you don't understand that isn't the point of twitter, and hasn't been for years.

Seriously. I find that all of the people who slag on twitter either had a bad experience with it, or don't get it and made no effort to get it.

Here. Educate yourself. What is the deal with twitter? (new window) (warning: my blog sucks)
 
2011-08-18 02:04:46 PM

ImThinkin: If I lived closer I'd be there tonight to give them my business. Too many managers/owners are unwilling to stand up for their staff, and will let employees be abused by customers all day long. I say bravo!


mchaboud: If Detroit and Dane Cook had a retarded child, it would be Houston. Fancy-napkin tweet-a-holics in restaurants that *wish* that they were half way towards what SF or Chi-town muster on an off-night? What-the-fark-ever.


That said, you run a restaurant and toss someone for what they do online? Perhaps a bad yelp review next? Seriously? Tell your bartenders not to be douchebags in front of the (also likely douchey) customers, and try not to let every little thing get to you. Everyone with the "it's my place, so I'll kick out whoever I like" attitude wouldn't own that place very long.


Wait until you're Charlie Trotter to pull that shiat. Until then, take your lumps and move on.


Even IF you are Charlie Trotter, you need to look at your staff and the food first before you just assume it's a "bad customer."

Yes, there are rude, demanding people who often treat staff badly. I've also had these people for patients, but it doesn't give me the right to "kick them out." Sometimes you have to deal with them and move on. Unless this lady was creating a scene externally and not just tweeting about a twerp, mchaboud is absolutely right.

If ImThinkin wants to go and support the place, it's his/her money, but personally, I don't have the $$ to waste on poor food/service. I usually only go to restaurants that have been reviewed by bloggers or journalists I trust, or by the preponderance of reviews on Yelp etc.

Example: there's a new Thai place that opened a few months ago near me. Sadly, I'm in the land of the "Chain Joint" and there are really very few locally owned places nearby. Even fewer that are any good. Because the Yelp reviews are so mixed and the fact that the parking lot is always empty - even at peak dining time with a pizza place next door - I won't bother.

With restaurants being one of the most failure prone small businesses, an owner can't afford to piss off their customers and keep the doors open. That may mean taking shiat from some customers, doubling down, and at least trying to please them.
 
2011-08-18 02:27:12 PM
Why do people (or mostly women) cry when they get kicked out of an establishment? If they had the guts to do something bad like maybe shoplift or cause trouble, does the realization of "Oh no, I'm being kicked out in FRONT OF ALL THESE PEOPLE" cause a flood of shame to drown them out?
 
2011-08-18 02:32:32 PM

log_jammin: eejack: Maybe it is because I am old, but I fail to see the point in announcing to the world your opinion of a bartender. Have we become truly a nation of attention whores whose sole purpose is the production of narcissistic drivel?

Don't like the barkeep, don't tip the barkeep

Instead, wee precious wankstain needs to proclaim her assessment.

I don't get it.

thank you for posting your opinion about people who post their opinions.


So, you have an opinion about people that post their opinions about people posting their opinions?

You want MY opinion?
 
2011-08-18 02:34:48 PM

eejack: Maybe it is because I am old, but I fail to see the point in announcing to the world your opinion of a bartender. Have we become truly a nation of attention whores whose sole purpose is the production of narcissistic drivel?


Restaurant reviews. How does them work?
 
2011-08-18 02:37:25 PM

August11: We don't eat in restaurants anymore. It is an expensive way to get fat. What is the saying? A stick of butter is the first thing in the saute and the last thing in the sauce...

But those people who think a good restaurant is an opportunity to pretend they are a visiting dignitary--they sicken me. I've never worked in a restaurant, but man I feel for those people.

The wait staff at a good restaurant are some of the best people in the world. They tell you their name without asking yours. They memorize, try, and judge the best specials. They are alert. They serve you food for chrissake. They take care of you. Many of them are in school.

Oh there is a spot on your knife? Polish it with your napkin, you slouched cretin.


Gotta disagree. Worked as a bartender for a few years after college. Waitstaff are the most disagreeable, whiney, biatchy bunch I have ever associated with. They work hard, but you'd think they were hostages the way they complain about everything.
 
2011-08-18 02:57:31 PM

Mad Scientist: How much spit was in her food before they kicked her out?


"And my rice had two oval-shaped dimples in the middle..."
 
2011-08-18 03:21:37 PM
Here is the situation as she describes it.

My friend and I went to BRC and they were closing after we had a beer, so we went to Down House after. I'd been there once before and it was a cool place. Probably within a few minutes of sitting down, we see a guy behind the bar talking to two other guys -- all three work there.

The guy behind the bar -- and I wasn't exactly clear on what he was saying -- was saying something derogatory about Bobby [Heugel]. I don't think a place like Down House would be up and running without a guy like Bobby Heugel. Here's a guy making things in beakers and flasks and he's making fun of Bobby. He looked like he was about 16, so I called him a twerp [on Twitter].

I ended up having a great conversation with the guy behind the bar. We were having a great time, had another beer. Thirty minutes later, we'd all engaged in conversation, the bartenders had looked at pictures on my friend's phone of her vacation, it was a dead night -- and all of a sudden the phone rings.

Jeremy picks up the phone and all I hear is, "The blonde or the brunette?" He hands me the phone and says, "It's for you." My initial thought is that it's [Chris] Cusack, the guy who owns the bar, who started following me a long time ago. He's the one that usually handles the Twitter account from what I've been aware of.

As soon as [Forrest DeSpain] got on the phone, he started yelling. He paints a different story -- that he was stern but politely asked me to apologize or leave the establishment -- but he was extremely angry from the get-go, saying that I was eavesdropping on a conversation between employees. When someone starts yelling at me, I shut down. Most of it's a blank after that. I was just thinking, "What the hell is going on? What just happened?" [DeSpain] is yelling at me and telling me I need to leave. I don't even know how long the conversation lasted. I didn't get a word in edgewise. He yelled, "You don't interrupt me."

I do remember the last thing he said was, "You need to get your ass up and leave the establishment. Your time is done there." I handed the phone back to Jeremy and said I just got kicked out.

Link (new window)

This chick is one of those people that thinks she has the right to insult people and say what ever she wants to anybody without repercussions. And when somebody calls her on her shiat she runs and cries and plays the victim. Anybody that defends this woman is probably the same type of person.

Also how is she going to start all of this crap over something that she thought she heard and by her own admission couldn't be sure what was said? This lady is clearly a drama queen who was trying to start shiat between these two bars for her own amusement and got exactly what she deserved. I can't stand people that try to keep up shiat like this because it can lead to somebody messing up their life, and apparently the owner of the other bar that she was "defending" doesn't like people like this either because he banned her also. I think she may have submarined her own fledgling Twitter career.
 
2011-08-18 03:26:29 PM

BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.


Bartenders at dives are all narcissistic primadonnas, it's a fact of life. But they're a necessary cost of operating a bar, and one biatchy customer is worth a whole lot less than one reliable bartender.

Also lollerskates that whiteknighting for one dive while you're at another. Come on lady, they're both seedy and they both piss off people who aren't in the clique, that's the nature of dives, but you really picked the wrong time and place.
 
2011-08-18 03:36:30 PM

foxyshadis: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.

Bartenders at dives are all narcissistic primadonnas, it's a fact of life. But they're a necessary cost of operating a bar, and one biatchy customer is worth a whole lot less than one reliable bartender.

Also lollerskates that whiteknighting for one dive while you're at another. Come on lady, they're both seedy and they both piss off people who aren't in the clique, that's the nature of dives, but you really picked the wrong time and place.


Neither of these places is a dive.
 
2011-08-18 04:53:12 PM

HotWingConspiracy: zaier: After all is said and done and the dust settles, I wouldn't go to the Down House or the Anvil because of lack of maturity in the staff.

If they have good food and drinks I'd go to either. You're just as catty as the people involved.


Too bad they'll have you kicked out for calling them catty on the internet.
 
2011-08-18 05:00:31 PM
It's poetic. She made an account to be heard because no one was paying enough attention to her. She used it for its intended purpose and still assumed no one would read it. I can't even imagine how much it must suck to be her.
 
2011-08-18 05:06:20 PM

Gordon Bennett: In her defence, it is entirely possible that the bartender genuinely is a twerp.


That's possible. But if that's the case, she shouldn't want to do business there anyway.

The way I see it, if the service was fine and she was just being a biatch, then there is no reason for them to want her there. They can't make her happy, and she's doing the best she can to tell the world "This Place Sucks".

And if the service *actually* sucks, then she shouldn't want to do business there anyway.

So either way, she's got no reason to go there, and they have no reason to want her there. GTFO.
 
2011-08-18 05:19:10 PM
The twerp shouldn't of been running his mouth off in front of customers. The twitter idiot should be a bit more tactful and the store manager should of kept his trap shut or dealt with it in different way.Everyone's at fault but the store manager is the one who screwed up big time. Instead of making it better, he made it worse.

Now his reputation is tarnished and no amount of "i'm sorry" will fix that. The Streisand effect is now complete.
 
2011-08-18 06:35:08 PM

viscount02: The twerp shouldn't of been running his mouth off in front of customers. The twitter idiot should be a bit more tactful and the store manager should of kept his trap shut or dealt with it in different way.Everyone's at fault but the store manager is the one who screwed up big time. Instead of making it better, he made it worse.

Now his reputation is tarnished and no amount of "i'm sorry" will fix that. The Streisand effect is now complete.


Who should he say he's sorry to, you? There are lots of people in this thread alone saying they would go out of their way to give him business. Sounds like he shouldn't apologize to them. He clearly didn't want her in his bar (nor did the other bar), so it can't be to her. What the fark business is it of yours whether he apologizes to anyone or not?
 
2011-08-18 07:22:44 PM

Tourney3p0: viscount02: The twerp shouldn't of been running his mouth off in front of customers. The twitter idiot should be a bit more tactful and the store manager should of kept his trap shut or dealt with it in different way.Everyone's at fault but the store manager is the one who screwed up big time. Instead of making it better, he made it worse.

Now his reputation is tarnished and no amount of "i'm sorry" will fix that. The Streisand effect is now complete.

Who should he say he's sorry to, you? There are lots of people in this thread alone saying they would go out of their way to give him business. Sounds like he shouldn't apologize to them. He clearly didn't want her in his bar (nor did the other bar), so it can't be to her. What the fark business is it of yours whether he apologizes to anyone or not?


Well, (and she sounds kinda biatchy to me) what if the other customers wonder why a woman sitting quietly at the bar, seemingly minding her own business, gets evicted in dramatic fashion? I imagine there was some kind of scene. Personally, I'd be wondering what the heck she could've done to get booted, and what the fark was wrong with the management. If the manager/barkeep tried to explain "she said mean things on Twitter about us", I would laugh at him for being a pussy.

It's a little different than when the loud, belligerent asshole gets kicked out, where all the patrons applaud.
 
2011-08-18 07:22:52 PM

RhineStoneTaco: Posts the guy on a message board.


Excellent point. To be completely honest I prolly should not have posted since all I ended up doing was proving that I am essentially no different.

log_jammin: thank you for posting your opinion about people who post their opinions.


You are most welcome, and thank you for putting that so pleasantly.

MrHappyRotter: You sound fat. And old. And ugly. And bitter.

trappedspirit: Restaurant reviews. How does them work?


You two fine folks are the real reason I posted. A couple of tiny dicked, infecund, sexually frustrated individuals that were able to get some release, some satisfaction by posting unreasoned sputum. I feel in some small way that sense of profound joy one only can experience when they have made another life better.
 
2011-08-19 06:19:53 AM
Opinion is pretty meaningless in this case.

"We reserve the right to refuse service to anyone."
 
2011-08-19 11:25:23 AM
I'm only at page 2, and aready grinding my teeth.
Seriously what the fark is wrong with you people?

First of, that chick wasn't a nuisance to other diners experience. I understand this kind of action if a patron or a lilsnoflake is throwing a tantrum, but there, the manager created a problem.
I would be at a table, witnessing a woman leaving in tears after apparently having been kicked out for no reason, I'd think twice before coming back.

Secondly, if you're a waiter or a barkeep, you shut the fark up and tune your attitude down a notch, full stop. I'm not paying to hear you biatch about the competition. What I'm paying for is good food, a smile, and a reasonably fast service. You can find that at a rice stall in Asia, I expect it's feasible at a dine-in.

Then, who the fark cares about an aw posting some bs to her 3 bs followers on Twitter? Since when have ITGs taken over the world?
I mean think about it "Quick, some random chick is posting something about us on the Intertubes! SHUT.DOWN.EVERYTHING"

Finally, dudes, chill the fark out, seriously. Whether other patrons are diving in their phones or not is not your farking business. You're not at the movies.

/Going back to my noodles stall.
//May the wind playfully carry my pubic hairs into your evening soup.
 
2011-08-19 12:50:08 PM

Skarekrough: People perusing smartphones while dining or waiting for their meals while others are at the table with them need a kick in the teeth.

You're there to dine....to engage in conversation and enjoy the company of someone else. Unless you need to be an informational reference for other diners to join you or are involved in a hostage situation then turn the goddamned thing off.


People complaining about other people using cellphones need a kick in the teeth.

Seriously, it's none of your farking business. If you don't like using a cellphone somewhere, then don't use it. But STFU about what other people are doing when it has absolutely no impact on your life.

You really must have no life at all when you're complaining about other people quietly pushing buttons.
 
2011-08-19 01:09:55 PM

thespindrifter: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.

He did. She was the problem. He removed the problem. Dining experience fixed. We reserve the right to not serve anyone we choose.

As a former restauranteur, and a regular diner, I expect the best possible service and quality product. But I don't tweet about it, and if I were to do so, I'd sure as hell have a better reason than not liking the bartender. I certainly do not want to be dining with twats like that nearby poisoning my atmosphere and wasting my air. Fark her, she deserved to get booted, along with other obnoxious drunks, people with screaming brats, and generally anyone who wants to biatch, whine, and moan about irrelevant things. Just because the world is full of pretards, doesn't mean we have to put up with them.

The customer isn't always right. I'd give this manager a pay raise, because if he's watching his bloody twit account to see how the business is going in his down time, clearly he has the business's best interests in mind over his own personal life. Guys like that are hard to find.


You know what? You're absolutely wrong. The customer IS always right. In the service business, your job is to provide service. And this place fell flat on its face in doing that job.

That manager doesn't need a raise, that manager needs to be unemployed. You DO NOT speak to a customer in a rude tone of voice, and you DO NOT kick out a customer unless they're actually screaming, breaking your shiat, or stealing. The manager should have apologized profusely to this lady for the bartender's bad behavior and comped her drink. Not because the bartender had actually done anything wrong, but because the customer had perceived the bartender as doing something wrong - and that's enough, because the customer IS always right.

I'm glad to hear that you're no longer a restauranteur, because you certainly don't need to be in that business with your attitude.

As for this bar, I'm unlikely to have patronized the place anyway, because it's in Texas. But now, there's no way I'd ever set foot in there. I don't want to give my money to any establishment that treats their customers like shiat.
 
2011-08-19 01:15:37 PM

DarkVader: You really must have no life at all when you're complaining about other people quietly pushing buttons.


It's not the quietly pushing buttons part that bothers me.

It's the glazed-over look of the person across from them that got hauled out with the promise of a good meal and conversation that's restrained by the rules of a polite society to do what so sorely needs to be done and reach over and smack the living shiat out of them.
 
2011-08-19 02:31:40 PM

DarkVader: thespindrifter: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.

He did. She was the problem. He removed the problem. Dining experience fixed. We reserve the right to not serve anyone we choose.

As a former restauranteur, and a regular diner, I expect the best possible service and quality product. But I don't tweet about it, and if I were to do so, I'd sure as hell have a better reason than not liking the bartender. I certainly do not want to be dining with twats like that nearby poisoning my atmosphere and wasting my air. Fark her, she deserved to get booted, along with other obnoxious drunks, people with screaming brats, and generally anyone who wants to biatch, whine, and moan about irrelevant things. Just because the world is full of pretards, doesn't mean we have to put up with them.

The customer isn't always right. I'd give this manager a pay raise, because if he's watching his bloody twit account to see how the business is going in his down time, clearly he has the business's best interests in mind over his own personal life. Guys like that are hard to find.

You know what? You're absolutely wrong. The customer IS always right. In the service business, your job is to provide service. And this place fell flat on its face in doing that job.

That manager doesn't need a raise, that manager needs to be unemployed. You DO NOT speak to a customer in a rude tone of voice, and you DO NOT kick out a customer unless they're actually screaming, breaking your shiat, or stealing. The manager should have apologized profusely to this lady for the bartender's bad behavior and comped her drink. Not because the bartender had actually done anything wrong, but because the customer had perceived the bartender as doing something wrong - and that's enough, because the customer IS always right.

I'm glad to hear that you're no longer a restauranteur, because you certainly don't need to be in that business with your attitude.

As for this bar, I'm unlikely to have patronized the place anyway, because it's in Texas. But now, there's no way I'd ever set foot in there. I don't want to give my money to any establishment that treats their customers like shiat.


There are times when removing a customer is better than doing anything to placate them. If someone is already set on having a bad time and nothing you do can help, then it might be better for the business to remove them. Especially since this customer had already tweeted their conclusion. All bets are off once that tweet is out there. If she'd brought her complaint to the bartender's attention, or made an effort to contact the manager, then she is completely in the right and needs to be made happy (or at least feel that the situation was rectified and an effort was made to make her happy).

I worked in a busy restaurant once where this customer wouldn't stop loudly complaining and talking down to the servers and managers even before he was seated. His party of 7 arrived to see the table set for 8. That was enough to set this guy off. After making a scene in front of the entire place for a while the manager asked him outside where he told the customer that since he had made up his mind that he couldn't be pleased no matter what he would probably be happier somewhere else that evening. The customer chilled out, stayed for dinner, and even apologized to the manager in front of his table for being such an asshole.

The blanket statement of "You're in a service position so you should eat shiat constantly" is misguided and retarded. In reality, this sort of action won't kill your business. Besides, the worst customers are the ones who are convinced their attendance will make or break a place.
 
2011-08-19 03:43:49 PM

DarkVader: People complaining about other people using cellphones need a kick in the teeth.

Seriously, it's none of your farking business. If you don't like using a cellphone somewhere, then don't use it. But STFU about what other people are doing when it has absolutely no impact on your life.

You really must have no life at all when you're complaining about other people quietly pushing buttons.


You whiny little narcissistic monster. Let me explain to you why it is my business: my society depends on people being tuned into their surroundings: then they don't t-bone other drivers, they pick up on what their spouse or child is saying to them, and in general notice the public well-being around them. The more you manchildren focus on your superbly meaningless and vapid exchanges via cellphone, the more my society looks like a run of convalescing baboons on Benadryl.

I yell at texting drivers. Next I'm taking it to restaurants so help me God.

/rant off
 
2011-08-19 04:54:26 PM

DarkVader: That manager doesn't need a raise, that manager needs to be unemployed. You DO NOT speak to a customer in a rude tone of voice, and you DO NOT kick out a customer unless they're actually screaming, breaking your shiat, or stealing.


If someone's already slagging on your business in public (basically already damaging your reputation), what kind of rational person WOULDNT throw them out? If they've already taken their complaints to air like that, the damage has been done.

Kick her out and cut their loses. You can't make everyone unread what they already read.

August11: You whiny little narcissistic monster. Let me explain to you why it is my business: my society depends on people being tuned into their surroundings: then they don't t-bone other drivers, they pick up on what their spouse or child is saying to them, and in general notice the public well-being around them.


And someone alone in a restaurant using their phone is any of these... how?

Shut up and mind your own business, d*ckwad.
 
2011-08-19 05:04:25 PM

TsukasaK: DarkVader: That manager doesn't need a raise, that manager needs to be unemployed. You DO NOT speak to a customer in a rude tone of voice, and you DO NOT kick out a customer unless they're actually screaming, breaking your shiat, or stealing.

If someone's already slagging on your business in public (basically already damaging your reputation), what kind of rational person WOULDNT throw them out? If they've already taken their complaints to air like that, the damage has been done.

Kick her out and cut their loses. You can't make everyone unread what they already read.

August11: You whiny little narcissistic monster. Let me explain to you why it is my business: my society depends on people being tuned into their surroundings: then they don't t-bone other drivers, they pick up on what their spouse or child is saying to them, and in general notice the public well-being around them.

And someone alone in a restaurant using their phone is any of these... how?

Shut up and mind your own business, d*ckwad.


Your powers of insult nearly eclipse your social and cultural literacy. Careful there, little fella.
 
2011-08-19 05:08:41 PM

August11: Your powers of insult nearly eclipse your social and cultural literacy. Careful there, little fella.


And "whiny little narcissistic monster" is somehow better?

I don't recall challenging you to insults at dawn on the field of honor.
 
2011-08-19 05:27:35 PM

TsukasaK: August11: Your powers of insult nearly eclipse your social and cultural literacy. Careful there, little fella.

And "whiny little narcissistic monster" is somehow better?

I don't recall challenging you to insults at dawn on the field of honor.


Why yes. Yes it is just a notch above "d*ckwad." And how do you go from "d*ckwad" to "field of honor" so fast?

Wait a minute. I was addressing Darkvader. Come not between the dragon and his wrath. Move along.
 
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