Mad Scientist: How much spit was in her food before they kicked her out?
Funk Brothers: Yeah this is why I keep my tweets private.
AbbeySomeone: eejack: Maybe it is because I am old, but I fail to see the point in announcing to the world your opinion of a bartender. Have we become truly a nation of attention whores whose sole purpose is the production of narcissistic drivel?Don't like the barkeep, don't tip the barkeepInstead, wee precious wankstain needs to proclaim her assessment.I don't get it.Me either.Hi my name is Abbey and I has never twittered or whatever the fark it is called. I can't stand to be around anyone who can't put their phone down and has to report their every move. It shows a complete insecurity and lack of respect for your companions and surroundings.Yes, I would have kicked her ass out too.She left in tears? Hmm, I wonder if she realized that she strung her own noose?
brap: I've shared this story before but I find it apropos. A few years back friends of mine opened a restaraunt on the Lower East Side of Manhattan, putting themselves in all sorts of insane debt to do so. Anyhew, the remodel was finally done for the most part, staff had been hired, and it was time to celebrate. So, they threw a party.Long story short, people see a crowded new restaraunt, they get curious. Throughout the evening curious people wandered in off the street. Rather than turn people away, the owner sat them, gave them beers, and let them know that the place wasn't officially open but they were free to look at the menu he had planned for the opening next week and he said could make them some burgers and shuck them some oysters if they liked.The next day the place got its first Yelp review - and I paraphrase..."On a whim, me and my husband went to RESTARAUNT NAME for the first time last night. What a mistake! The menu was EXTREMELY like TWO ITEMS limited, the wait staff was drunk and innattentive, the music WAY too loud. People were DANCING. It took 15 minutes for me to get my burger, which though delicious was made by the same waiter that took my order! What sort of shoddy outfit is this?!?!? The complimentary drinks were a pathetic attempt to win back our favor. I will NEVER come back to this place."
Millennium: I am, however, a little disturbed that someone in the restaurant is monitoring Twitter closely enough to catch tweets about specific staff with such a short time delay.
mctwin2kman: I think both parties handled it badly. For one why on earth would anyone tweet something bad about an establishment while they are still in the place? She could not wait until after she left to tweet something bad? Was it really that important that it needed to be said at that moment? Especially if she was a well known late night tweeter.
Snarfangel: mctwin2kman: I think both parties handled it badly. For one why on earth would anyone tweet something bad about an establishment while they are still in the place? She could not wait until after she left to tweet something bad? Was it really that important that it needed to be said at that moment? Especially if she was a well known late night tweeter.That was my take on it. You either try to resolve the issue while you are there, grin and bear it, or leave. Then you start telling people about your experience.She's probably OCD, and lives her life by tweets.
boingeeboingee: This made my jaw drop. People are terrible.
@Bobby_HeugelBobby_Heugel@AllisonHiromi How about this? Your ridiculous email and behavior gets you banned from @anvilhouston too! You're too big of a PR liability.
boingeeboingee: The Twits are blocked at my job. Can any kind soul explain HOW she managed to get blocked from the restaurateur she was defending? What a dummy.
I_Can't_Believe_It's_Not_Smegma: Should have kicked her out the minute she started pushing those little buttons on her cellphone. Restaurants are for eating, not playing like a five year old with crayons.
baorao: this would have never happened with Google+ and its more intuitive circles
zaier: After all is said and done and the dust settles, I wouldn't go to the Down House or the Anvil because of lack of maturity in the staff.
Scrambled Zen: Who still says twerp? How old was this person, 80?
ballchain: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.Don't expect that manager to be around much longer if this thing gains any more traction locally.
upright_apes_r_us: Monitoring tweets and calling diners shows how insecure the manager is. Looking to up performance may be a better solution.
ballchain: boingeeboingee: The Twits are blocked at my job. Can any kind soul explain HOW she managed to get blocked from the restaurateur she was defending? What a dummy.What it looks like to me (from the back and forth tweeting)...The restaurateur she was defending sent out a tweet saying that he knew the bartender, the manager and the twit in question, and asked what the problem was.The twit then sent an email to the guy she was White-Knighting, and although we don't know what the email said, it managed to piss him off. Then there was some back and forth, and it ended up with him banning her from Anvil (his restaurant) stating that she was a PR liability.
Mouser: I usually give business managers the benefit of the doubt in "he said/she said" situations like this, for precisely that reason. He has more to lose by being a dick than his customer does, so in the absence of further evidence, I'm inclined to believe the customer was in the wrong here.
brap: Sorry madame, I am going to have to ask you to leave, it seems we have overbooked - this restaurant is limited to 140 characters.
kab: "Sorry, but we're gong to have to ask you to leave the restaurant. Twitter is for retards, and we have a no-retard policy in place."
eddyatwork: Remember, the internet is not anonymous and freedom of speech works both ways.
thespindrifter: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.He did. She was the problem. He removed the problem. Dining experience fixed. We reserve the right to not serve anyone we choose.As a former restauranteur, and a regular diner, I expect the best possible service and quality product. But I don't tweet about it, and if I were to do so, I'd sure as hell have a better reason than not liking the bartender. I certainly do not want to be dining with twats like that nearby poisoning my atmosphere and wasting my air. Fark her, she deserved to get booted, along with other obnoxious drunks, people with screaming brats, and generally anyone who wants to biatch, whine, and moan about irrelevant things. Just because the world is full of pretards, doesn't mean we have to put up with them.The customer isn't always right. I'd give this manager a pay raise, because if he's watching his bloody twit account to see how the business is going in his down time, clearly he has the business's best interests in mind over his own personal life. Guys like that are hard to find.
ballchain: Same here, and I fully understand your point... BUT - (as another poster mentioned) she didn't actually disturb business, and unless there were other twit-happy patrons on the premises monitoring her account, no one else knew (not even the 'twerp') until the manager called to make an issue out of it.
Malcolm_Sex: What a perfect story for the internet. No context or background information but two very clear sides to be on.
bravian: So restaurants do actively monitor twitter feeds that make mention of them.
ImThinkin: If I lived closer I'd be there tonight to give them my business. Too many managers/owners are unwilling to stand up for their staff, and will let employees be abused by customers all day long. I say bravo!
RobSeace: Grables'Daughter: Scrambled Zen: Who still says twerp? How old was this person, 80?I say twerp. Also, jalopy and davenport.Twerp.Oh, you precocious little scallywag! You're a regular rapscallion, you are!
austin_millbarge: ImThinkin: If I lived closer I'd be there tonight to give them my business. Too many managers/owners are unwilling to stand up for their staff, and will let employees be abused by customers all day long. I say bravo!Except she really wasn't abusing anyone. And how do you know the bartender really wasnt being a twit? I've met a lot of twit bartenders.But to your point, yeah managers bend over backwards to customers. CSB my girlfriend worked part time for a while at a Fridays and all a certain people had to do was complain about any single little thing and the manager would comp the whole table. They've learned and now they complain all the time.
ballchain: After reading the Houston Press article (^pops), I believe that fault can be pinned to both parties.The bartender was bad-mouthing another bar/restaurant owner within ear shot of customers.. namely, a customer who may know the other owner. The manager's reaction seems over-the-top and will cause a lot more damage than one of the staff (who may or may not be an actual "twerp" or "#jackoff") being insulted by a guest.Nevertheless, the twat twit who was doing the insulting should expect retaliation and a less than kind reaction if she's going to talk shiat whilst sitting in the establishment.
Skirl Hutsenreiter: It's weirder than that, because the bartender in question studied under Bobby Heugel, and claims he was just quoting an opinion of his on a particular type of gin. Now, either she misunderstood, then tweeted something that doesn't even make sense as a defense of Bobby, or she thought he was a jackoff for name-dropping and announced it to the world.\In my industry they tell you to never make a negative personal comment about someone, because the community is small enough that everyone is going to hear about it, including the target. I'm sure the local restauranteur/bar owner community is even worse.
EatHam: So the manager, from home, calls the bartender, and asks him to hand the phone to the person who tweeted it? What was he doing, watching for the #jackoff tag?
FiatJustitia: I was going to jump in and defend the customer, but it seems she's just one of those AW's, according to that article, she basically butted into a conversation where a bartender was talking about the owner of another local bar (Anvil, looks like) and biatched about that on twitter:The tweet in question:"I like how I'm sitting at Down House and the twerp behind the bar is saying, 'and I quote Bobby Heugel....' #jackoff."/guys still overreacted//chick overreacted, too
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