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(The Consumerist)   If you're eating dinner at a restaurant and decide to air your negative opinion about the place on Twitter while still eating, don't be shocked if you get kicked out   (consumerist.com) divider line 257
    More: PSA, Twitter, Houston Press, tweeters, dinner  
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24509 clicks; posted to Main » on 18 Aug 2011 at 7:18 AM (3 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2011-08-18 10:02:50 AM

Millennium: I am, however, a little disturbed that someone in the restaurant is monitoring Twitter closely enough to catch tweets about specific staff with such a short time delay.


I'm sure she was stupid enough to use @DownHouse (or whatever their twitter name is) in her original tweet. Twitter now sends an email immediately if you are mentioned in anyone else's tweets, and the manager probably runs that restaurant's account. Yay for email on phones! Not that depressing, really.
 
2011-08-18 10:03:25 AM
Yeah this is why I keep my tweets private.
 
2011-08-18 10:10:07 AM

Mad Scientist: How much spit was in her food before they kicked her out?

 
2011-08-18 10:10:34 AM

Funk Brothers: Yeah this is why I keep my tweets private.


That's what SHE said!


/wait...what?
 
2011-08-18 10:10:58 AM
FTA: "When someone starts yelling at me, I shut down." ~ Allison Matsu (the tweeter)

That's because you're a vapid coont who can dish out criticism but can't take it herself. Don't share your opinion with people if you can't deal with the consequences of opening your mouth (or flexing your thumbs as it were).
 
2011-08-18 10:11:46 AM
There's no one in this story who is not a dick.
 
2011-08-18 10:14:26 AM

AbbeySomeone: eejack: Maybe it is because I am old, but I fail to see the point in announcing to the world your opinion of a bartender. Have we become truly a nation of attention whores whose sole purpose is the production of narcissistic drivel?

Don't like the barkeep, don't tip the barkeep

Instead, wee precious wankstain needs to proclaim her assessment.

I don't get it.

Me either.
Hi my name is Abbey and I has never twittered or whatever the fark it is called. I can't stand to be around anyone who can't put their phone down and has to report their every move. It shows a complete insecurity and lack of respect for your companions and surroundings.
Yes, I would have kicked her ass out too.
She left in tears? Hmm, I wonder if she realized that she strung her own noose?


Same here. It is just sad how socially maladjusted folks are today. I usually just imagine them texting their friends about their latest poop and how it was a "curler". Works best on sorostitutes :)
 
2011-08-18 10:20:11 AM

brap: I've shared this story before but I find it apropos. A few years back friends of mine opened a restaraunt on the Lower East Side of Manhattan, putting themselves in all sorts of insane debt to do so. Anyhew, the remodel was finally done for the most part, staff had been hired, and it was time to celebrate. So, they threw a party.

Long story short, people see a crowded new restaraunt, they get curious. Throughout the evening curious people wandered in off the street. Rather than turn people away, the owner sat them, gave them beers, and let them know that the place wasn't officially open but they were free to look at the menu he had planned for the opening next week and he said could make them some burgers and shuck them some oysters if they liked.

The next day the place got its first Yelp review - and I paraphrase...

"On a whim, me and my husband went to RESTARAUNT NAME for the first time last night. What a mistake! The menu was EXTREMELY like TWO ITEMS limited, the wait staff was drunk and innattentive, the music WAY too loud. People were DANCING. It took 15 minutes for me to get my burger, which though delicious was made by the same waiter that took my order! What sort of shoddy outfit is this?!?!? The complimentary drinks were a pathetic attempt to win back our favor. I will NEVER come back to this place."


This made my jaw drop. People are terrible.

The Twits are blocked at my job. Can any kind soul explain HOW she managed to get blocked from the restaurateur she was defending? What a dummy.
 
2011-08-18 10:22:46 AM

Millennium:
I am, however, a little disturbed that someone in the restaurant is monitoring Twitter closely enough to catch tweets about specific staff with such a short time delay.


This is happening more than you know. More and more companies are coming up with ways to find out real time what folks are saying about them via the various social networks. It is relatively easy and folks are coming up with ways to even sell this as a service to businesses. Like the Boobies in this thread says, things are not as anonymous as you think.
 
2011-08-18 10:23:19 AM

mctwin2kman: I think both parties handled it badly. For one why on earth would anyone tweet something bad about an establishment while they are still in the place? She could not wait until after she left to tweet something bad? Was it really that important that it needed to be said at that moment? Especially if she was a well known late night tweeter.


That was my take on it. You either try to resolve the issue while you are there, grin and bear it, or leave. Then you start telling people about your experience.

She's probably OCD, and lives her life by tweets.
 
2011-08-18 10:26:01 AM
How ridiculous. Being offended by the word "twerp" is hilarious in itself, but the whole tweet wars thing makes this even more absurd. Even this Bobby Heugal is now tweeting at the girl who got kicked out, saying she's kicked out of his establishment, and tweeting that all businesses should unfollow her on twitter. Juvenile as shiat if you ask me. After all is said and done and the dust settles, I wouldn't go to the Down House or the Anvil because of lack of maturity in the staff. Let the shiat roll of your back and choose your battles, for farks sake.

/Streisand effect PWNs again
 
2011-08-18 10:26:10 AM

Snarfangel: mctwin2kman: I think both parties handled it badly. For one why on earth would anyone tweet something bad about an establishment while they are still in the place? She could not wait until after she left to tweet something bad? Was it really that important that it needed to be said at that moment? Especially if she was a well known late night tweeter.

That was my take on it. You either try to resolve the issue while you are there, grin and bear it, or leave. Then you start telling people about your experience.

She's probably OCD, and lives her life by tweets.


Sometimes cooler heads prevail when some time has passed and self-editing can be a real boon. [insert XKCD comic about youtube comments being read back to the writer before posting]
 
2011-08-18 10:27:19 AM
FTFA "Any business is allowed to set the tone of their establishment," explains the restaurant's owner to KPRC-TV. "If you go to someone's house and start calling them names, I wouldn't really expect to stay too much longer after that."
Setting aside rather or not she electronically expressed a valid complaint. I thought tweets were tone silent, ergo she didn't directly disturb a single employee or diner. As long as she wasn't disturbing the business in progress what difference does it make if she shares a opinion with other people? The comment could have been made on either side of the business walls with the same effect. Other electronic communication like the content a cell call doesn't require the managers approval. The managers weasel wording has all the flare of a drama queen. Not everyone is always happy with all aspects of service every time they dine out, even at a place they prefer. Staff bulling people who might have a concern about service doesn't fix anything. I would think a manager would have more tolerance to minor issues. I suspect his restaurant in losing business in this economic times so he is hyper sensitive to descenders and over reacted. Monitoring tweets and calling diners shows how insecure the manager is. Looking to up performance may be a better solution.
 
2011-08-18 10:27:20 AM
Should have kicked her out the minute she started pushing those little buttons on her cellphone. Restaurants are for eating, not playing like a five year old with crayons.
 
2011-08-18 10:28:52 AM

boingeeboingee: This made my jaw drop. People are terrible.


Likewise. That's just unreal.

The Twits are blocked at my job. Can any kind soul explain HOW she managed to get blocked from the restaurateur she was defending? What a dummy.

I'd like to know the story, too. In the meantime, here's the tweet in question:

@Bobby_Heugel
Bobby_Heugel
@AllisonHiromi How about this? Your ridiculous email and behavior gets you banned from @anvilhouston too! You're too big of a PR liability.


I Googled this chick's name, and it looks like she is hooked up to almost every single form of social networking on the internet, more than most people would be willing to monitor, manage, or even need. A part of me finds that kind of sad.
 
2011-08-18 10:29:02 AM

boingeeboingee: The Twits are blocked at my job. Can any kind soul explain HOW she managed to get blocked from the restaurateur she was defending? What a dummy.


What it looks like to me (from the back and forth tweeting)...

The restaurateur she was defending sent out a tweet saying that he knew the bartender, the manager and the twit in question, and asked what the problem was.

The twit then sent an email to the guy she was White-Knighting, and although we don't know what the email said, it managed to piss him off. Then there was some back and forth, and it ended up with him banning her from Anvil (his restaurant) stating that she was a PR liability.
 
2011-08-18 10:29:27 AM
Well it's on the consumerist so basically 99% chance the customer was an asshole and deserved worse.
 
2011-08-18 10:30:29 AM

I_Can't_Believe_It's_Not_Smegma: Should have kicked her out the minute she started pushing those little buttons on her cellphone. Restaurants are for eating, not playing like a five year old with crayons.


Most 5 year olds can behave themselves in public.
 
2011-08-18 10:34:28 AM
this would have never happened with Google+ and its more intuitive circles
 
2011-08-18 10:35:22 AM

baorao: this would have never happened with Google+ and its more intuitive circles


LOLZ!
 
2011-08-18 10:36:40 AM

zaier: After all is said and done and the dust settles, I wouldn't go to the Down House or the Anvil because of lack of maturity in the staff.


If they have good food and drinks I'd go to either. You're just as catty as the people involved.
 
2011-08-18 10:40:37 AM

Scrambled Zen: Who still says twerp? How old was this person, 80?


I think the #jackoff tag was the straw.

Glad the manager stood up for his staff. No one needs that kind of shiat.
 
2011-08-18 10:45:58 AM

ballchain: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.

Don't expect that manager to be around much longer if this thing gains any more traction locally.


I usually give business managers the benefit of the doubt in "he said/she said" situations like this, for precisely that reason. He has more to lose by being a dick than his customer does, so in the absence of further evidence, I'm inclined to believe the customer was in the wrong here.
 
2011-08-18 10:46:30 AM
More than enough stupidity to go around; from the bartender who was talking loudly enough to other employees to be overheard by customers, to the manager who overeacted and who should have also told his bartender to keep it down when out in front of customers, to the self-important AW who feels the need to broadcast everything that happens in her life at the moment it's happening.
 
2011-08-18 10:46:43 AM
img.photobucket.com
 
2011-08-18 10:47:38 AM

upright_apes_r_us: Monitoring tweets and calling diners shows how insecure the manager is. Looking to up performance may be a better solution.


As other posters here have noted... the restaurant/bar/coffee house in question is a fairly new establishment and has a lot of mixed reviews. The management is probably monitoring everything extensively as it's a hella-competitive environment in the Heights lately. Easy come, easy go - so to speak.

The manager was probably over zealous in his reaction, and obviously is worried that anything negative could cost him the job he's only been at for a few months.
 
2011-08-18 10:47:49 AM

ballchain: boingeeboingee: The Twits are blocked at my job. Can any kind soul explain HOW she managed to get blocked from the restaurateur she was defending? What a dummy.

What it looks like to me (from the back and forth tweeting)...

The restaurateur she was defending sent out a tweet saying that he knew the bartender, the manager and the twit in question, and asked what the problem was.

The twit then sent an email to the guy she was White-Knighting, and although we don't know what the email said, it managed to piss him off. Then there was some back and forth, and it ended up with him banning her from Anvil (his restaurant) stating that she was a PR liability.


I like your guess, especially based on the tweet buckler posted.

She should probably unplug for a while.
 
2011-08-18 10:54:12 AM

Mouser: I usually give business managers the benefit of the doubt in "he said/she said" situations like this, for precisely that reason. He has more to lose by being a dick than his customer does, so in the absence of further evidence, I'm inclined to believe the customer was in the wrong here.


Same here, and I fully understand your point... BUT - (as another poster mentioned) she didn't actually disturb business, and unless there were other twit-happy patrons on the premises monitoring her account, no one else knew (not even the 'twerp') until the manager called to make an issue out of it.

The fault belongs to all involved. Her for being a twat, the manager for an over-the-top reaction, and the staff for ragging on someone within earshot of patrons.
 
2011-08-18 10:54:24 AM

brap: Sorry madame, I am going to have to ask you to leave, it seems we have overbooked - this restaurant is limited to 140 characters.


+1
 
kab
2011-08-18 10:56:40 AM
"Sorry, but we're gong to have to ask you to leave the restaurant. Twitter is for retards, and we have a no-retard policy in place."
 
2011-08-18 10:58:49 AM

kab: "Sorry, but we're gong to have to ask you to leave the restaurant. Twitter is for retards, and we have a no-retard policy in place."


Cue the twit-storm from the mentally disabled scene...
 
2011-08-18 10:58:51 AM

eddyatwork: Remember, the internet is not anonymous and freedom of speech works both ways.


Indeed. Apparently, a place to avoid.
 
2011-08-18 10:59:01 AM

thespindrifter: BorgiaGinz: The manager was a farking idiot. Maybe the customer was a coont, but he is in the business of serving people! He should have tried to figure out what was wrong with the customer's dining experience and fixed it.

He did. She was the problem. He removed the problem. Dining experience fixed. We reserve the right to not serve anyone we choose.

As a former restauranteur, and a regular diner, I expect the best possible service and quality product. But I don't tweet about it, and if I were to do so, I'd sure as hell have a better reason than not liking the bartender. I certainly do not want to be dining with twats like that nearby poisoning my atmosphere and wasting my air. Fark her, she deserved to get booted, along with other obnoxious drunks, people with screaming brats, and generally anyone who wants to biatch, whine, and moan about irrelevant things. Just because the world is full of pretards, doesn't mean we have to put up with them.

The customer isn't always right. I'd give this manager a pay raise, because if he's watching his bloody twit account to see how the business is going in his down time, clearly he has the business's best interests in mind over his own personal life. Guys like that are hard to find.


>Silently makes a single complaint about a bartender
>Is as much of a nuisance to other diners as a screaming child

are you by any chance functionally retarded, or...what
 
2011-08-18 10:59:14 AM

ballchain: Same here, and I fully understand your point... BUT - (as another poster mentioned) she didn't actually disturb business, and unless there were other twit-happy patrons on the premises monitoring her account, no one else knew (not even the 'twerp') until the manager called to make an issue out of it.


I once visited a bar in NYC i used to go all the time because it carried one type of beer. They no longer carried that beer and I made mention of it on my twitter feed (I didn't biatch about it - just made mention it). They responded within 10 minutes and to ask the bartender about it who explained why and comped my beer.

So restaurants do actively monitor twitter feeds that make mention of them.
 
2011-08-18 10:59:20 AM

I_Can't_Believe_It's_Not_Smegma: Should have kicked her out the minute she started pushing those little buttons on her cellphone. Restaurants are for eating, not playing like a five year old with crayons.


Yeah, and people talk while in restaurants, too. Of all the nerve!
 
2011-08-18 10:59:52 AM

zaier: After all is said and done and the dust settles, I wouldn't go to the Down House or the Anvil because of lack of maturity in the staff.


Lucky for the restaurant business, there are millions and millions of people worldwide that would attend just because people like you aren't going to be there.
 
2011-08-18 11:02:18 AM
What a perfect story for the internet. No context or background information but two very clear sides to be on.
 
2011-08-18 11:03:52 AM

Malcolm_Sex: What a perfect story for the internet. No context or background information but two very clear sides to be on.


And, this. Not that it matters, but, this.
 
2011-08-18 11:06:29 AM

bravian: So restaurants do actively monitor twitter feeds that make mention of them.


Yes.
 
2011-08-18 11:07:21 AM
i52.photobucket.com
 
2011-08-18 11:07:57 AM

ImThinkin: If I lived closer I'd be there tonight to give them my business. Too many managers/owners are unwilling to stand up for their staff, and will let employees be abused by customers all day long. I say bravo!


Except she really wasn't abusing anyone. And how do you know the bartender really wasnt being a twit? I've met a lot of twit bartenders.

But to your point, yeah managers bend over backwards to customers. CSB my girlfriend worked part time for a while at a Fridays and all a certain people had to do was complain about any single little thing and the manager would comp the whole table. They've learned and now they complain all the time.
 
2011-08-18 11:10:17 AM

RobSeace: Grables'Daughter: Scrambled Zen: Who still says twerp? How old was this person, 80?

I say twerp. Also, jalopy and davenport.

Twerp.

Oh, you precocious little scallywag! You're a regular rapscallion, you are!


Always up to my normal shenanigans!

/virgule
 
2011-08-18 11:17:28 AM

austin_millbarge: ImThinkin: If I lived closer I'd be there tonight to give them my business. Too many managers/owners are unwilling to stand up for their staff, and will let employees be abused by customers all day long. I say bravo!

Except she really wasn't abusing anyone. And how do you know the bartender really wasnt being a twit? I've met a lot of twit bartenders.

But to your point, yeah managers bend over backwards to customers. CSB my girlfriend worked part time for a while at a Fridays and all a certain people had to do was complain about any single little thing and the manager would comp the whole table. They've learned and now they complain all the time.


You dont have to beat around the bush. You can call them elderly to their faces. Ive called my moms mom "Granmaw" for years now. Years, Im talking about man. YEARS
 
2011-08-18 11:20:19 AM
You're Granmaw is attractive and successful?
 
2011-08-18 11:21:49 AM

ImThinkin: If I lived closer I'd be there tonight to give them my business. Too many managers/owners are unwilling to stand up for their staff, and will let employees be abused by customers all day long. I say bravo!


How do you know he really wasn't being a twerp? You are assuming the customer is right without the details.
 
2011-08-18 11:22:52 AM

ballchain: After reading the Houston Press article (^pops), I believe that fault can be pinned to both parties.

The bartender was bad-mouthing another bar/restaurant owner within ear shot of customers.. namely, a customer who may know the other owner. The manager's reaction seems over-the-top and will cause a lot more damage than one of the staff (who may or may not be an actual "twerp" or "#jackoff") being insulted by a guest.

Nevertheless, the twat twit who was doing the insulting should expect retaliation and a less than kind reaction if she's going to talk shiat whilst sitting in the establishment.


It's weirder than that, because the bartender in question studied under Bobby Heugel, and claims he was just quoting an opinion of his on a particular type of gin. Now, either she misunderstood, then tweeted something that doesn't even make sense as a defense of Bobby, or she thought he was a jackoff for name-dropping and announced it to the world.

\In my industry they tell you to never make a negative personal comment about someone, because the community is small enough that everyone is going to hear about it, including the target. I'm sure the local restauranteur/bar owner community is even worse.
 
2011-08-18 11:23:15 AM
Everyone involved in this story should get dick cancer
 
2011-08-18 11:25:49 AM

Skirl Hutsenreiter: It's weirder than that, because the bartender in question studied under Bobby Heugel, and claims he was just quoting an opinion of his on a particular type of gin. Now, either she misunderstood, then tweeted something that doesn't even make sense as a defense of Bobby, or she thought he was a jackoff for name-dropping and announced it to the world.

\In my industry they tell you to never make a negative personal comment about someone, because the community is small enough that everyone is going to hear about it, including the target. I'm sure the local restauranteur/bar owner community is even worse.


Yes.
 
2011-08-18 11:30:00 AM
How does he know he kicked out the correct customer?

This sounds like a great business model, for someone who doesn't mind going out of business.
 
2011-08-18 11:31:29 AM

EatHam: So the manager, from home, calls the bartender, and asks him to hand the phone to the person who tweeted it? What was he doing, watching for the #jackoff tag?


He's just mad she was using his personal hashtag to tweet things.
 
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