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(SeattlePI)   Waiters list restaurant manners they would like customers to follow: keep your phone off the table before there is an "accident," remember to tell your server you want change back and listen to your all-mighty server   (blog.seattlepi.com) divider line 724
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19714 clicks; posted to Main » on 16 Sep 2010 at 10:25 AM (3 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2010-09-16 12:16:28 PM
Grass Hopper: I'm a Canadian and I always tip 20% unless something is really bad, in which case I might leave less.

Seriously? I'm a canuck and I use 15% as baseline, +/- 5% depending on service. Waitstaff gets paid nearly minimum wage for unskilled labour here - 15% is plenty.
 
2010-09-16 12:17:51 PM
On a roll here.

A little known fact about pizza delivery is that the driver is 99% of the time not responsible if your shiat gets to you late. If it gets to you late, things that happened, in order of probability:

1. Makeline farked up your pie
2. Dispatch put your pie in the wrong box
3. It's busy as shiat, the oven is packed, and there's a backlog that rivals the size of China's great wall.
4. The 1% comes in only if you are a known stiffer, or otherwise colossal pain in the ass to deal with. In which case you get bumped to dead last in the queue for the simple reason that nobody wants to put up with you. Is your shiat always cold? Check yourself.

I mean, the guy rings your bell, you pay him, he gives you tasty food.
There's not a lot of opportunity to fark up here.
 
2010-09-16 12:18:19 PM
farm machine: Aidan:
I really hate going "mmmphmm!" and then realizing 3 seconds later that it's cold on the inside and the waiter's already walked away.

Set each table up with 2 flags, red and green. Green flag goes up the wait staff knows that all is well. Red flag flying means someone better hustle their kester over to that table ASAP. Problem solved.


I'd actually go for that. Takes the guesswork out of the waiter knowing when to come check on me, and saves me trying to find the waiter. :)

/Really only a couple places that have missing waiter problems
 
2010-09-16 12:18:36 PM
Huh, after reading this thread I see I'm not the only one who thinks "Do you need change?" is very poor customer service.

Good.
 
2010-09-16 12:18:44 PM
starlost: go into a olive garden as a party of 3 on friday night and ask for 3 water and 3 of the cheapest entrees that add up to $25 with tax and pull out a $25 gift card as you are ordering. priceless. i farking hate getting restaurant gift cards.

Better yet, pull out four partially-used gift cards with a combined remaining balance of $24.89.
 
2010-09-16 12:18:56 PM
incrdbil: Typo in the article. He said 20% tip--when only 10% shoudl be expected for average service.

I'm sure it's not a typo. They keep propagating that hoping it will become common opinion, like Canadians did about their penises.
 
2010-09-16 12:18:56 PM
I am usually very generous when it comes to tipping, however there are a few (VERY SIMPLE) ways that a server can hurt their tip.

1) No refills, or extremely slow refills.
2) Forgetting something we ordered (even if it is just ranch dressing).
3) Servings the entrees then disappearing until you bring the bill 40 minutes later.
4) Assuming the change is your tip.

Honestly though, table presence is the biggest in determining my tip. If you were only at the table to bring the meals and the bill after the initial order, your tip will reflect the lack of effort you are setting forth. If you are on top of drink refills, checking on guests needs semi frequently, and making sure we are satisfied with our meals, you are gonna get a good tip.

Seriously though, that's my biggest bother. If I only see you 1 time between my food coming out and my bill, that is a bit upsetting. If I dont see you at all, your tip is gonna reflect that.

Also, as common as it is anymore, I hate the places that use other staff to bring out your food. If you are my server, SERVE MY FOOD, don't make someone else do it for you. This is what I am supposed to be tipping you for! Not to mention, if something is wrong with anything they bring out, or something is missing we have to wait for you to come back to get it fixed, or force this innocent food deliverer to do your job.

/Only stiffed 1 waitress, ever.
//Waited 20 minutes between beer refills (IT WAS A WEEKNIGHT AT A PUB FOR GODS SAKE! 2 servers on staff, 4 tables with guests)
///Waited another 45 minutes to get my credit card back after she took the billfold (no apologies, no explanation, no tip)
 
2010-09-16 12:19:04 PM
ghare: I am always nice to servers and bartenders and delivery people. I guarantee I get better service from them and my food doesn't get mystery ingredients.

I tip our local pizza delivery guy well. They say it's supposed to be there in 30 - 40 minutes - mine is always there in 20 to 25 and still steaming. Which means he places me first on his run.

You have to give to get.
 
2010-09-16 12:19:54 PM
CreamFilling: incrdbil: Typo in the article. He said 20% tip--when only 10% shoudl be expected for average service.

I'm sure it's not a typo. They keep propagating that hoping it will become common opinion, like Canadians did about their penises.


*raises eyebrows* So THAT's why my first boyfr-- I've said too much.
 
2010-09-16 12:20:07 PM
sweddjen: you guys are all pricks. waiters are not slaves.

Exactly. Waiters are PAID do do what they're told. If they don't like it they can quit.

Your point?

Oh the HORROR of being told what to do in exchange for money. Waiters truly are mis-treated.

"NOBOOOOOOOOODY KNOWS THE TROUBLE I SSSSEEEEEEEEEEEEEEEEE..."
 
2010-09-16 12:20:20 PM
It'd be a lot easier if the waitstaff was paid a better amount rather than having to deal with the tips. Not that I'm saying most franchise houses should pay people more, but I'd rather not pay more for a person to bring me food.
 
2010-09-16 12:20:35 PM
SacriliciousBeerSwiller: Hardy-r-r: I'm a heavy tipper and not a douche to the waitstaff. And once that gets around a frequented restaurant the service is better, seating is better, portions larger, and drinks stronger. My wait person will invariably convey to all concerned with my meal that I'm a 'favorite'. It's worth the extra $$.

Uh huh.

*cough*BULLSHET*cough*


No, no bull.
 
2010-09-16 12:20:44 PM
chopit: The girlfriend and I once had the waiter do poor math on the back of the recipt and bring us back $10 extra. We kept it and corrected his math, although we did tip him for the good service otherwise. We then went for a walk. Returning for our car, the waiter ran out of the restaurant and told us he had done the math wrong. Well, yeah, dude, you did. What do you want us to do about it? Give you the ten bucks back? Consider it a lesson on checking your work.

/kind of a dick sometimes


sometimes? you sound like a dick all the time.
 
2010-09-16 12:20:46 PM
stuhayes2010: How about everyone work in a resturant for 3 months and you'll know your water is cold enough and you're ranch dressing isn't that important.

While I was doing my time in food-service hell, I hit upon what I perceive to be the greatest idea in the history of ideas.

You know how some countries have mandatory military service as a condition of citizenship?

We should have mandatory shiat-job service.

Right out of high-school, everyone goes into a year long period of service where they wait tables, drive a bus, deliver pizza, etc...

Then, for the rest of their lives they might just be able to treat service workers like human beings, rather than barely domesticated animals.

Jobs dealing with the public are the farking worst. Not because walking back and forth from the table to the kitchen is hard, or because refilling drinks is hard.

Because getting crapped on for 10 hours a day by every middle-management asshole...is hard. Waking up in the morning knowing that you're in for another 10 hours of it today, that's hard too.

I work in the corporate world now - and some days I feel like my job is a drag, my projects are a pain, all that stuff. Then I remind myself that it could be a hell of a lot worse. I could actually have to work for a living.
 
2010-09-16 12:20:55 PM
I will always tip 20% regardless if the service is good or bad. This has nothing to do with my generosity but rather my laziness in not wanting to do math in my head.
 
2010-09-16 12:20:57 PM
SacriliciousBeerSwiller: Hardy-r-r: I'm a heavy tipper and not a douche to the waitstaff. And once that gets around a frequented restaurant the service is better, seating is better, portions larger, and drinks stronger. My wait person will invariably convey to all concerned with my meal that I'm a 'favorite'. It's worth the extra $$.

Uh huh.

*cough*BULLSHET*cough*


Try going to places other than Applebees and you'll find out it's true.
 
2010-09-16 12:21:02 PM
The surest way to ensure I "want my change" is for you to force me to ask for it. Maybe the person with me is getting the tip, maybe I just farking want change. If you haven't been told "keep the change," bring it the fark back, motherfarker.
 
2010-09-16 12:21:41 PM
SacriliciousBeerSwiller: Exactly. Waiters are PAID do do what they're told. If they don't like it they can quit.

Just because you CAN be a condescending dick doesn't mean you SHOULD. The world would work better if people would remember this.
 
2010-09-16 12:21:48 PM
Kurland: You are a waiter. Its an unskilled job for the most part and your job is to serve people. In exchange for this service I am going to be poliet to you and I am going to tip well as long as you do an acceptable job.

What I expect from my waiter or waitress is not unreasonable.


1. Be decently poliet. You are doing a job. Don't act like an ass because I expect you to do some work.

2. Be decently prompt. If you have alot of tables I understand, resturants can get busy at times. But if there is hardly anyone in the resturant don't ignore me and sit in the back and chat with your friends.

3. Check back from time to time to see if I need a refill or if I am ready for the bill.

4. Unless I tell you otherwise bring back my change. Don't ask if I want change or assume its yours just bring it back. If you fail to do this your tip is going to drop.

5. Make an effort to get my order right and don't act like its a big deal to correct something you or the kitchen did wrong. If I order something bring it to me the way I ordered it. I ordered it that way for a reason and its your job to get my order right.

This should be the minimum standard for a waitstaff job anywhere. None of the above is anything exceptional its just you doing your job. If you do your job in that way I will happily tip you well.


#6 Please don't address my wife as "guy" as in "Hi guys, I'll be your server tonight" pet peve of mine.
 
2010-09-16 12:22:22 PM
Eshy: Pocket Ninja: Yeah, that wasn't written as a troll.

But here. Let's see if we can't re-create some of that tone.

***

First of all, this:

Have you dined here before?

is one about the most stupid questions that exists in the restaurant dining experience. Unless successfully eating at the restaurant requires some extraordinary piece of information that no normal person would be expected to possess--like, for example, the back door opens every half hour and a pack of hyenas is released into the room and anybody who doesn't immediately leap onto their table is ripped asunder and becomes the next special--my having been or not been in the restaurant before is meaningless. Give me a menu, tell me the specials, bring me my drink, and be on your pretty little way.

Of course, you do need to check back in every now and then. If you check back in and see that someone's drink is near empty, you should immediately ask if they want a refill. Note, though, that in cases where someone has ordered a bottle of wine, you should not take it upon yourself to pour it for them--unless, of course, they've asked for you to do this. Lifting a bottle of wine and pouring it into a glass takes no special training, contrary to what you may have been told in that exclusive waiter training you did when you followed that other waiter around like a puppy for two weeks. Someone who's drinking from a bottle probably wants to do it him or herself, and doesn't need you pushing them through the bottle just so you can try to add another one to the tab. Don't worry...they'll order one if they want one.

On another note, do remember that, unless specifically invited, you have no contribution of any worth to make to any conversation taking place at the table. Nobody wants to hear your comment on a story someone at the table is telling. Nobody cares that you have a friend who just got back from the same vacation. Nobody cares that you're trying to be an actor. All anybody cares about is that you serve the table in a benignly friendly way and don't require *us* to accommodate *you*. Which also means that if you approach the table and find everybody there in the midst of a conversation, you DO NOT interrupt it to ask if anybody wants more bread, or to admit that you've forgotten part of the order because you didn't write any of it down and instead tried to operate off of the fearsome power of your own memory. Instead, you stand quietly off the side and wait to be recognized. Don't worry, we see you. We won't make you wait long if you haven't been a pain in the ass up to that point.

Eh, too easy.

Holy shiat, you're a farking ass.

So you want the waiter to stand there, wasting his and his other customer's time while you regale your table with some story. God forbid he interrupt and do his JOB. If he goes off to help someone else, I bet you get all pissy because he's not paying enough attention to you. Get over yourself. If you want to be properly served, expect to be interrupted. Otherwise stay at home or eat at farking McDonalds.

And yes, in a lot of places it is important to ask if you've been there or not. Many places are small plate and meant for sharing and thus if you order as entrees, some people will be sitting there with nothing in front of them while others have their meals.


You've never met Pocket Ninja before, have you?
 
2010-09-16 12:23:08 PM
Grass Hopper: ghare: I am always nice to servers and bartenders and delivery people. I guarantee I get better service from them and my food doesn't get mystery ingredients.

I tip our local pizza delivery guy well. They say it's supposed to be there in 30 - 40 minutes - mine is always there in 20 to 25 and still steaming. Which means he places me first on his run.


No, they tell EVERYBODY 30-40 minutes, and you likely just live closer to the pizza joint than the average customer.

Come on people.

Someone who delivers pizza for a living doesn't give 2 sh*ts about you just because you gave him an extra buck one time.
 
2010-09-16 12:24:07 PM
Raines8416: Seriously though, that's my biggest bother. If I only see you 1 time between my food coming out and my bill, that is a bit upsetting. If I dont see you at all, your tip is gonna reflect that.

Also, as common as it is anymore, I hate the places that use other staff to bring out your food. If you are my server, SERVE MY FOOD, don't make someone else do it for you. This is what I am supposed to be tipping you for! Not to mention, if something is wrong with anything they bring out, or something is missing we have to wait for you to come back to get it fixed, or force this innocent food deliverer to do your job.


Well I agree with the first part, but then you have the other guy who doesn't want his very interesting conversation to be interrupted for even 3 seconds, so how the hell should I know what to do?

As for the second part, that's not up to a particular waiter, who isn't just standing around in the kitchen waiting for your order to be prepared, and may not be back there at the exact moment it is ready.

So, do you want your food immediately when it's ready, or do you want to wait another minute or two for your server to bring it?
 
2010-09-16 12:25:02 PM
Jster422: stuhayes2010: How about everyone work in a resturant for 3 months and you'll know your water is cold enough and you're ranch dressing isn't that important.

While I was doing my time in food-service hell, I hit upon what I perceive to be the greatest idea in the history of ideas.

You know how some countries have mandatory military service as a condition of citizenship?

We should have mandatory shiat-job service.

Right out of high-school, everyone goes into a year long period of service where they wait tables, drive a bus, deliver pizza, etc...

Then, for the rest of their lives they might just be able to treat service workers like human beings, rather than barely domesticated animals.

Jobs dealing with the public are the farking worst. Not because walking back and forth from the table to the kitchen is hard, or because refilling drinks is hard.

Because getting crapped on for 10 hours a day by every middle-management asshole...is hard. Waking up in the morning knowing that you're in for another 10 hours of it today, that's hard too.

I work in the corporate world now - and some days I feel like my job is a drag, my projects are a pain, all that stuff. Then I remind myself that it could be a hell of a lot worse. I could actually have to work for a living.


When I was growing up, those were the only kind of jobs there were for someone right out of high school/college. Now the plebes are getting corporate jobs fresh out of school. We older folks HAVE worked these jobs.
 
2010-09-16 12:25:42 PM
Any good waiter knows that when pouring, you pick up the glass and pour to the side of the table. You will never spill on anyone.

Always bring back change, don't assume it's yours. That's just rude.

This guy is just a douche.
 
2010-09-16 12:25:52 PM
Raines8416: I am usually very generous when it comes to tipping, however there are a few (VERY SIMPLE) ways that a server can hurt their tip.

1) No refills, or extremely slow refills.
2) Forgetting something we ordered (even if it is just ranch dressing).
3) Servings the entrees then disappearing until you bring the bill 40 minutes later.
4) Assuming the change is your tip.


agree with 1,3 and 4...but dude...just the ranch? c'mon.
 
2010-09-16 12:25:53 PM
So you are saying if someone over charges me I can have them put in jail?

Gigitty!



seadoo2006: El Chode: seadoo2006: chopit: The girlfriend and I once had the waiter do poor math on the back of the recipt and bring us back $10 extra. We kept it and corrected his math, although we did tip him for the good service otherwise. We then went for a walk. Returning for our car, the waiter ran out of the restaurant and told us he had done the math wrong. Well, yeah, dude, you did. What do you want us to do about it? Give you the ten bucks back? Consider it a lesson on checking your work.

/kind of a dick sometimes

You know that's theft, right? Just because it's an error doesn't mean you get to keep it ... You CAN be arrested for that.


No, it's not theft. If you tell me I owe x, I give you x. That's all I'm obligated to.

If you order 10 widgets, and I only bill you for 9, then the error is construed against the drafter of the agreement.

No, it is theft ... try it sometime at a bank ... you WILL get an account deduction, a friendly knock on your door from the authorities, or a nice phone call from a collection agency.

Again, errors in math are NOT reason enough for unsettled accounts. It is considered theft of service and restaurants will push it as such.
 
2010-09-16 12:26:03 PM
cig-mkr: Kurland: You are a waiter. Its an unskilled job for the most part and your job is to serve people. In exchange for this service I am going to be poliet to you and I am going to tip well as long as you do an acceptable job.

What I expect from my waiter or waitress is not unreasonable.


1. Be decently poliet. You are doing a job. Don't act like an ass because I expect you to do some work.

2. Be decently prompt. If you have alot of tables I understand, resturants can get busy at times. But if there is hardly anyone in the resturant don't ignore me and sit in the back and chat with your friends.

3. Check back from time to time to see if I need a refill or if I am ready for the bill.

4. Unless I tell you otherwise bring back my change. Don't ask if I want change or assume its yours just bring it back. If you fail to do this your tip is going to drop.

5. Make an effort to get my order right and don't act like its a big deal to correct something you or the kitchen did wrong. If I order something bring it to me the way I ordered it. I ordered it that way for a reason and its your job to get my order right.

This should be the minimum standard for a waitstaff job anywhere. None of the above is anything exceptional its just you doing your job. If you do your job in that way I will happily tip you well.

#6 Please don't address my wife as "guy" as in "Hi guys, I'll be your server tonight" pet peve peeve of mine.


Spelling is a pet peeve of mine.
 
2010-09-16 12:26:20 PM
Sometimes if I see a waiter give bad service and the table tips him anyways, I take the tip because that waiter didn't deserve it anyway.
 
2010-09-16 12:26:27 PM
SacriliciousBeerSwiller: No, they tell EVERYBODY 30-40 minutes, and you likely just live closer to the pizza joint than the average customer.

Orders are usually done first in first out, unless someone lives really far out of the way and would fark up the rotation.

SacriliciousBeerSwiller: Someone who delivers pizza for a living doesn't give 2 sh*ts about you just because you gave him an extra buck one time.

Actually, he does. I was making the equivalent of $20 an hour on busy nights because of tips. Every dollar helps.
 
2010-09-16 12:26:29 PM
oh_please: SacriliciousBeerSwiller: Hardy-r-r: I'm a heavy tipper and not a douche to the waitstaff. And once that gets around a frequented restaurant the service is better, seating is better, portions larger, and drinks stronger. My wait person will invariably convey to all concerned with my meal that I'm a 'favorite'. It's worth the extra $$.

Uh huh.

*cough*BULLSHET*cough*

Try going to places other than Applebees and you'll find out it's true.


I assure you that you've been to Applebee's more in the last month than I have in my lifetime. None too many of those in the city.
 
2010-09-16 12:26:32 PM
This is clearly internet toughguyism but if any of you actually acted the way you say you act, my hope is you have plenty of different restaurants to go to in town into. Not that servers would do something to your food or drink, no for the most part their actually nice people just trying to make a living and not going out of their way to be dicks (like many of you say you do). But I promise you, act like a dick once in a restaurant, and you will never get good service in there again, no matter who the server is the next time.
 
2010-09-16 12:26:46 PM
SacriliciousBeerSwiller: Grass Hopper: ghare: I am always nice to servers and bartenders and delivery people. I guarantee I get better service from them and my food doesn't get mystery ingredients.

I tip our local pizza delivery guy well. They say it's supposed to be there in 30 - 40 minutes - mine is always there in 20 to 25 and still steaming. Which means he places me first on his run.


No, they tell EVERYBODY 30-40 minutes, and you likely just live closer to the pizza joint than the average customer.

Come on people.

Someone who delivers pizza for a living doesn't give 2 sh*ts about you just because you gave him an extra buck one time.


If you make 10 bucks an hour and pay for your own gas, a couple extra bucks here and there is nice.
 
2010-09-16 12:27:11 PM
Fish in a Barrel: When did the standard tip get up to 20%? Don't get me wrong, I actually tend to over-tip (particularly if the waitress is cute), but last I heard 15% was still "standard".

It's been creeping up the last few years. Hell, look at this very thread where people are mentioning "25%-30%"

Waiters- Sorry you have a sucky job that pays shiat. But that's not my problem. You don't like it? Find another job.

Oh, and tips are just a way for the business to screw over both the customers AND the staff. By paying shiat wages to their staff, they save on payroll, which allows them to either take more in profit, and/or to lower prices, thereby attracting More customers for their staff to deal with. The staff ends up doing more work, the customer ends up expecting a good deal (hey, look at those low prices), but ends up paying 10%, 15%, 20%, even "25%-30%" more.

The only way to stop this is to quit tipping. If everyone stopped tipping today, then tomorrow restaurants would be forced to pay their waiters a decent wage. The staff would benefit because they would have a steady income, and the customers would benefit from knowing how much a meal would actually cost. Sure, it would be a bit more than the current price, but the customer is paying that extra in tips now, anyway.
 
2010-09-16 12:28:23 PM
Tip 20% and all wil be right? Is that a threat to spit in my food next time? What a dick. You get paid a wage to do your job, how you do that will determine your tip... if any, you will recieve. Dont like it? Get a job that does not rely on tips!!!!
 
2010-09-16 12:28:25 PM
jevman: This is clearly internet toughguyism but if any of you actually acted the way you say you act, my hope is you have plenty of different restaurants to go to in town into. Not that servers would do something to your food or drink, no for the most part their actually nice people just trying to make a living and not going out of their way to be dicks (like many of you say you do). But I promise you, act like a dick once in a restaurant, and you will never get good service in there again, no matter who the server is the next time.

this. and, your food/drink has a better chance than you think of having some extra "ingredients"...

/worked in food service through college
//never added any extra ingredients...knew it happened.
///big tipper
 
2010-09-16 12:28:51 PM
I'll just sum it all up:

Waiting on people is a job. Quit biatching or quit. Sure people SHOULD be nice, but it's not their obligation. It IS yours. Deal.
 
2010-09-16 12:29:39 PM
cig-mkr: #6 Please don't address my wife as "guy" as in "Hi guys, I'll be your server tonight" pet peve of mine.

Hey, it can be hard to tell sometimes!
 
2010-09-16 12:29:41 PM
Grass Hopper
I tip our local pizza delivery guy well.

I pick up my pizza, where is my tip from the pizza people? I think I should get a discount if I pick it up myself. No one delivers where I live. I have to meet them at a gas station 4 miles from my house, and they'll only do that when the moon and stars align just right.
 
2010-09-16 12:32:05 PM
Hardy-r-r: I'm a heavy tipper and not a douche to the waitstaff. And once that gets around a frequented restaurant the service is better, seating is better, portions larger, and drinks stronger. My wait person will invariably convey to all concerned with my meal that I'm a 'favorite'. It's worth the extra $$.

You sound like my wife and I. We've got a handful of restaurants we visit routinely, and the staff in all of them know us when we come in. We don't harass the staff, are polite, will talk to them if they've got the time, and tip handsomely for good service. Even in the places where they don't know us by name, we still get excellent service, every single time. Funny how that tends to work, isn't it?

Last Sunday I ordered the wrong entree by mistake; I thought it was something else and didn't realize that until the waitress brought it out. She immediately offered to bring what I really wanted instead of what I had, but I told her it was my mistake, not her's, and I'll eat it anyway.
 
2010-09-16 12:32:34 PM
starlost: go into a olive garden as a party of 3 on friday night and ask for 3 water and 3 of the cheapest entrees that add up to $25 with tax and pull out a $25 gift card as you are ordering. priceless. i farking hate getting restaurant gift cards.

There's a local Mexican place nearby that serves some of the best Mexican food I've ever had. And it operates out of a shiatty strip mall, go figure. But sometimes they have 80% off codes at restaurant.com so I pick up a couple $25 gift certificates for a couple bucks. The only problem is that you have to spend a minimum of $35, I think, to be able to use the gift certificate. Booze is excluded from this total.

I know that doesn't sound like much but when you consider one of the most expensive things on their menu is a meal that is served on two full plates for about 8 bucks, it's not easy to spend that much. So usually my wife and I have to order two appetizers, a couple sides of queso or something, a meal for each of us, a little something for the kids, and two full meals to go just so we can use the deal. But I'm not complaining. The extra meals, along with everything we didn't finish at the table are enough to feed us for a week.

Also, I always leave at least 30% tip when we use these, which I think is a nice way to apologize for the mess left over after we clear our kids out of there.
 
2010-09-16 12:33:33 PM
smoky2010: I pick up my pizza, where is my tip from the pizza people? I think I should get a discount if I pick it up myself.

What's it matter? It's your parents' $20 bill, anyway!
 
2010-09-16 12:33:39 PM
smoky2010: I pick up my pizza, where is my tip from the pizza people? I think I should get a discount if I pick it up myself. No one delivers where I live. I have to meet them at a gas station 4 miles from my house, and they'll only do that when the moon and stars align just right.

Obvious solution is obvious: promise a big tip. I've gotten pizza delivered to farms on dirt roads by promising a fat tip and a lax timeline.
 
2010-09-16 12:34:25 PM
This article made me cry a little.

It's like Schindler's list. The waiter is the girl in red. The waiter... is... the... girl... in... red...
 
2010-09-16 12:35:00 PM
loonatic112358: wait, the waiter has decided that he deserves a 20% tip? wtf?

And entitled to lecture his patrons to boot!
 
2010-09-16 12:36:39 PM
farm machine: Set each table up with 2 flags, red and green. Green flag goes up the wait staff knows that all is well. Red flag flying means someone better hustle their kester over to that table ASAP. Problem solved.

There's a pizza shop in Indiana that has telephones on each table. Need something, pick up the line, and it beeps through to the waitstaff area.

Never had a problem there.
 
2010-09-16 12:36:55 PM
Oh boy. This thread again. I'm sure it will be full of new and exciting insights.

Most of my customers are great. And the few that aren't, well - you have to learn to not let it ruin your shift because it's apparent on your face and you don't want to ruin other customers' experiences because you're in a bad mood because somebody left you 5% when you only brought them 4 ranch dressings and only refilled their tea 6 times. Most customers (at least where I work) aren't incredibly demanding, are friendly or at least polite, and tip well.

Just a note about reciting specials, intrusive waiters, etc: some places employ "secret shoppers" who go into a restaurant with a checklist. They take down the server's name and check off items that the server is required by management to do (or not do). If management requires a server to recite the specials, to show the bottle of wine to the person that ordered it, to pour the wine for the women at the table first, to make periodic checks on the table, to upsell, etc., and the server doesn't, it goes into the secret shopper's report on that server and they can get in trouble (anything from a reprimand to a shift taken away to being fired).

I'm glad the place I work at doesn't do that, but I have friends who have worked at places like that, so I'll tolerate the schpiels and the upselling because sometimes they're required to do it and it doesn't ruin my evening.

Lazy servers piss me off, though. Especially the ones I've worked with.
 
2010-09-16 12:37:47 PM
oh_please: SacriliciousBeerSwiller: Hardy-r-r: I'm a heavy tipper and not a douche to the waitstaff. And once that gets around a frequented restaurant the service is better, seating is better, portions larger, and drinks stronger. My wait person will invariably convey to all concerned with my meal that I'm a 'favorite'. It's worth the extra $$.

Uh huh.

*cough*BULLSHET*cough*

Try going to places other than Applebees and you'll find out it's true.


Oh, it is absofarkinlutely true. I get treated great at my regular haunts. I get to try stuff not on the menu for my opinion. A free drink now and again. Conversation if I'm alone. They remember my kids' names and are nice to them or ask how they are if they're not there. All kinds of stuff.
 
2010-09-16 12:37:49 PM
I like to employ what I call the "Gratuitometer." I walk into a restaurant and it's at 15%.

It will stay at 15% if the following conditions are met,
1. Keep my drinks full. If it looks like my beer is getting low, come ask if I want another. If my water or pop is getting low, assume I want another. I'll allow leeway when it's busy.

2. Bring me the right food while it's still hot. I can allow slow service when the place is busy. Slow service when it's empty will probably dock you a point or two. Bringing it cold will leave you without a tip. There is no wiggle room on this one. Cold food is the fault of the server. Unless it's intended to be cold.

3. Bring me the check at the end, in a timely manner. I don't want the check on my table while I'm eating. When I'm done eating and ask for the check, bring the check on your next go around.

Personality, speed, and waiting until I'm done chewing my farking food before asking how everything tastes will bump you up. Not meeting those three simple things will knock you down. It's your farking job. You don't deserve a tip unless you earn a tip.
 
2010-09-16 12:37:54 PM
El Chode: The error is the presumption that I care. It's a $10 bottle

Your error is the presumption that since you don't care, no one else does. I'm not just talking about wine snobs. Like you, I choose one of the cheaper bottles on the list. The house or the waiter cares, because who will have to eat the difference when they bring you a $75 bottle and open it without confirmation? It seems a relatively painless procedure just make sure everything is right.

As far as when I complained about the opened bottle:
I would imagine that there are a lot of empty bottles at that place that rhymes with Bolive Larden. While I know it's stretching the imagination a bit, how do I know that they didn't just fill an empty bottle with some house wine from a box? I'm no wine snob, but I'd like to know I'm getting what I'm paying for.
 
2010-09-16 12:38:17 PM
"Have you ever eaten here before?"


OK, unless it's some unusual restaurant where I have to go in the back and slaughter my own hog, or they have unusually enormous portions and ordering more than one entree for two people would be wasteful...if you ask me that question and don't follow a negative reply with "may I offer some suggestions?" then you are a pompous asshole.

Does it really matter if I've eaten there before? How about "I would be happy to offer suggestions or answer any questions you may have about any of our menu items."

"Have you eaten here before?"

"Maybe. Have you ever blown a goat?"
 
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