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(The Consumerist) Fail For over a month, woman's Kindle account has been locked out and Amazon can't fix it. THE WAVE OF THE FUTURE IS HERE   (consumerist.com) divider line 76
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4874 clicks; posted to Geek » on 01 Sep 2010 at 12:44 PM   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»   |    Get this fabulous T-Shirt and impress the methane out of your friends! shirt it!



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2010-09-01 11:58:57 AM
My books never break down.
 
2010-09-01 12:09:03 PM
Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.
 
2010-09-01 12:17:26 PM
Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.


One what? A book or a kindle? Because last I checked neither handle those things very well, and in fact paper books handle most of those far better than delicate electronics.
 
2010-09-01 12:19:55 PM
Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.


Or shiat on. Long story but it wasn't pretty.
 
2010-09-01 12:46:03 PM
Superevil: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

Or shiat on. Long story but it wasn't pretty.


"This Kindle has been flagged."
 
2010-09-01 12:46:11 PM
so what exactly is preventing them from deleting her old account and creating one anew?
 
2010-09-01 12:46:54 PM
Superevil: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

Or shiat on. Long story but it wasn't pretty.


That's one area where I'll concede the superiority of a paper book. In a pinch, it's a travel-sized toilet paper dispenser.
 
2010-09-01 12:49:51 PM
Mentat: My books never break down.

We can't all be monks who live in a climate controlled nuclear bunker and only handle our books via delicate robot manipulators in a radiation-free vacuum chamber while wearing a spacesuit.
 
2010-09-01 12:57:03 PM
I got a Kindle a few weeks ago and it's been attached to me ever since. Love the stupid thing and haven't had a problem with it at all.

Use a zip lock freezer bag when I'm near the pool for safety. Sure is nice to travel with too.. I fly at least once a week and I just slip it in my day bag and off I go.

Yeah. Love it.

/thought I would hate it
 
2010-09-01 12:58:31 PM
E-readers have a definite advantage over traditional dead-tree books when you're going on vacation: you can bring a wealth of reading material in one small device.

I'm a pretty fast reader, but I've never found it necessary to bring more than one book on vacation.
 
2010-09-01 12:59:26 PM
raygundan: That's one area where I'll concede the superiority of a paper book. In a pinch, it's a travel-sized toilet paper dispenser.

How about "read in the tub"? Maybe it's just me, but about 2/3 of my recreational reading is done while taking a soak. I wouldn't trust an ereader in that environment.

/Or dropping it from chest level, tossing it across the room, jamming it into a carry-on bag, ...
 
2010-09-01 01:01:35 PM
jaylectricity: Superevil: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

Or shiat on. Long story but it wasn't pretty.

"This Kindle has been flagged."


Or "this Kindle has been logged."
 
2010-09-01 01:12:30 PM
jaylectricity: Superevil: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

Or shiat on. Long story but it wasn't pretty.

"This Kindle has been flagged."


blogs.dallasobserver.com
/sees what you did there
 
2010-09-01 01:12:52 PM
LouDobbsAwaaaay: raygundan: That's one area where I'll concede the superiority of a paper book. In a pinch, it's a travel-sized toilet paper dispenser.

How about "read in the tub"? Maybe it's just me, but about 2/3 of my recreational reading is done while taking a soak. I wouldn't trust an ereader in that environment.

/Or dropping it from chest level, tossing it across the room, jamming it into a carry-on bag, ...


2.bp.blogspot.com

I toss it.. I've dropped it.. It's pretty tough. Obviously you can't beat the crap out of it but ya know. Treat it like a half decent cell phone.
 
2010-09-01 01:21:23 PM
Ball of Confusion: so what exactly is preventing them from deleting her old account and creating one anew?

The article sounds like that's exactly what they want to do, but she won't accept that solution. So non-issue.
 
2010-09-01 01:29:58 PM
raygundan: Mentat: My books never break down.

We can't all be monks who live in a climate controlled nuclear bunker and only handle our books via delicate robot manipulators in a radiation-free vacuum chamber while wearing a spacesuit.


St. Leibowitz watch over us!
 
2010-09-01 01:30:46 PM
Rabid Bunnies: Ball of Confusion: so what exactly is preventing them from deleting her old account and creating one anew?

The article sounds like that's exactly what they want to do, but she won't accept that solution. So non-issue.


Books are tied to the account that purchased them. If she creates a new account, she would have to pay for all of her books a 2nd time. So non-non-issue.
 
2010-09-01 01:33:06 PM
LouDobbsAwaaaay: How about "read in the tub"? Maybe it's just me, but about 2/3 of my recreational reading is done while taking a soak. I wouldn't trust an ereader in that environment.

To each their own, I suppose, but I wouldn't take a paper book near water, either. The tub is sort of a "book unfriendly" zone for nearly every definition of "book" except maybe that new waterproof Android phone running the kindle software.

Although the guy with the ziploc may have solved this conundrum-- you can't do that with a real book, since you can't turn the pages. Although maybe if you're a REALLY slow reader...
 
2010-09-01 01:33:28 PM
Gnomaana: Books are tied to the account that purchased them. If she creates a new account, she would have to pay for all of her books a 2nd time. So non-non-issue.

And Amazon support is perfectly capable of crediting those purchases to the new account if the new account is part of their solution. If she created a new account and they refused to transfer her purchases, that's a whole new issue.
 
2010-09-01 01:33:50 PM
Gnomaana: Rabid Bunnies: Ball of Confusion: so what exactly is preventing them from deleting her old account and creating one anew?

The article sounds like that's exactly what they want to do, but she won't accept that solution. So non-issue.

Books are tied to the account that purchased them. If she creates a new account, she would have to pay for all of her books a 2nd time. So non-non-issue.


But couldn't the company if they are 100% confident that this is really her account repurchase the books for her. So non-non-non-issue.
 
2010-09-01 01:35:29 PM
Gnomaana: Books are tied to the account that purchased them. If she creates a new account, she would have to pay for all of her books a 2nd time. So non-non-issue.

That's what she gets for purchasing ebooks tied to her Amazon account.
 
2010-09-01 01:38:06 PM
Big deal. I haven't been able to access my Gmail for over three weeks now.

/Not bitter about it
//No Sir, not at all
 
2010-09-01 01:38:59 PM
raygundan: Mentat: My books never break down.

We can't all be monks who live in a climate controlled nuclear bunker and only handle our books via delicate robot manipulators in a radiation-free vacuum chamber while wearing a spacesuit.


Did anyone else think of Canticle for Leibowitz when they read that?
 
2010-09-01 01:43:15 PM
She can, of course, back up all her books using Kindle for PC. That's how I did it.
 
2010-09-01 01:46:37 PM
Emrick: Did anyone else think of Canticle for Leibowitz when they read that?

I believe ranfour did. Oddly enough, I've never read it, and had to google it. I'll be reading it shortly.
 
2010-09-01 01:58:21 PM
Masso: She can, of course, back up all her books using Kindle for PC. That's how I did it.

Wouldn't the PC version also be tied to the same (frozen) Amazon account?
 
2010-09-01 02:05:58 PM
raygundan: To each their own, I suppose, but I wouldn't take a paper book near water, either. The tub is sort of a "book unfriendly" zone for nearly every definition of "book" except maybe that new waterproof Android phone running the kindle software.

Eh, I don't mind a little water-damage waviness on the edges of the pages, especially for paperbacks.

Although the guy with the ziploc may have solved this conundrum

Maybe it's just psychological, but I couldn't see myself trying that. I'm not putting an expensive (expensive for someone with my salary, anyway) piece of electronics in a ziplock and hoping for the best. I'd be treating the thing with a level of care I don't have to worry about with real books. They work fine for my work-related reading, when I'm at a desk or in a chair at a coffee shop, but they just don't have any practical recreation-reading application for me.
 
2010-09-01 02:13:19 PM
Huck Chaser: Masso: She can, of course, back up all her books using Kindle for PC. That's how I did it.

Wouldn't the PC version also be tied to the same (frozen) Amazon account?


You can save the book some place else via drag and drop.
 
2010-09-01 02:20:04 PM
LouDobbsAwaaaay: Maybe it's just psychological, but I couldn't see myself trying that. I'm not putting an expensive (expensive for someone with my salary, anyway) piece of electronics in a ziplock and hoping for the best. I'd be treating the thing with a level of care I don't have to worry about with real books. They work fine for my work-related reading, when I'm at a desk or in a chair at a coffee shop, but they just don't have any practical recreation-reading application for me.

Hey, I don't even own a Kindle. There's options for everybody, and some things I hadn't even considered, like Mr. Ziploc up there, or that somebody might use the bathtub as their primary location for reading. Enjoy your rasiny reading!
 
2010-09-01 02:25:06 PM
Talon: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

One what? A book or a kindle? Because last I checked neither handle those things very well, and in fact paper books handle most of those far better than delicate electronics.


If you have a whole library of paper books and you have a house fire, they are all lost and you have to not only buy them again, but also spend valuable time tracking them down and buying or ordering them. If you lose your Kindle is a house fire, you just spend $139 to buy a new one, register it to your account, and just redownload everything.

You also have other advantages as well. I can buy a book from the Kindle store and my wife can read it at the same time on her iPad (she also does a lot of reading on the treadmill, and it's much easier to tap the screen to go to new page instead of having to turn the pages manually). If I'm out waiting at a doctor's office or eating lunch by myself, I can also pop open the Kindle app on my Android phone and do some quick reading without having to drag a book around with me all the time. It' just a really convenient way to read.

/Love my Kindle
//Haters gonna hate
 
2010-09-01 02:26:25 PM
LouDobbsAwaaaay: raygundan: To each their own, I suppose, but I wouldn't take a paper book near water, either. The tub is sort of a "book unfriendly" zone for nearly every definition of "book" except maybe that new waterproof Android phone running the kindle software.

Eh, I don't mind a little water-damage waviness on the edges of the pages, especially for paperbacks.

Although the guy with the ziploc may have solved this conundrum

Maybe it's just psychological, but I couldn't see myself trying that. I'm not putting an expensive (expensive for someone with my salary, anyway) piece of electronics in a ziplock and hoping for the best. I'd be treating the thing with a level of care I don't have to worry about with real books. They work fine for my work-related reading, when I'm at a desk or in a chair at a coffee shop, but they just don't have any practical recreation-reading application for me.


I was paranoid with mine - I wound up double-bagging it (one zip-seal in each direction) and it works flawlessly. On vacation last week I fell asleep reading it while floating on a pool chaise, it fell in and semi-floated for at least half an hour or so, and was perfectly dry when I woke up and fished it out.

I also bag my touchscreen phone - single bag - and in a test with my old iPhone I held it under water and used it while it was submerged for a few minutes. No problems, and kind of funny to send "Guess where I'm sending this text from?" messages to a few people.
 
2010-09-01 02:28:50 PM
LouDobbsAwaaaay: Maybe it's just psychological, but I couldn't see myself trying that. I'm not putting an expensive (expensive for someone with my salary, anyway) piece of electronics in a ziplock and hoping for the best. I'd be treating the thing with a level of care I don't have to worry about with real books. They work fine for my work-related reading, when I'm at a desk or in a chair at a coffee shop, but they just don't have any practical recreation-reading application for

If you are doing some serious bathtub reading, or heading out to the beach or the pool and are worried a ziplock won't cut it, you can also go for an Otterbox. (new window)
 
2010-09-01 02:59:50 PM
LouDobbsAwaaaay: How about "read in the tub"? Maybe it's just me, but about 2/3 of my recreational reading is done while taking a soak. I wouldn't trust an ereader in that environment.

I've been reading ebooks in the tub for nigh a decade now. Once I dropped a Palm IIIc when I fell asleep, but it was fully functional again after I dried it for a week.
 
2010-09-01 03:11:13 PM
Kar98: LouDobbsAwaaaay: How about "read in the tub"? Maybe it's just me, but about 2/3 of my recreational reading is done while taking a soak. I wouldn't trust an ereader in that environment.

I've been reading ebooks in the tub for nigh a decade now. Once I dropped a Palm IIIc when I fell asleep, but it was fully functional again after I dried it for a week.



You sound pruned.
 
2010-09-01 03:15:42 PM
Have they solved their copyright issues? IIRC they pulled a bunch of ebooks for this a year or two ago.

I'm seriously looking at one of these, mostly for periodicals and PDFs is the Kindle worth it?

I don't have a smart phone nor do I plan on getting one and the Palm Tungsten I have it a tad small for reading PDFs with pics.
 
2010-09-01 03:18:31 PM
Pope Larry II: Have they solved their copyright issues? IIRC they pulled a bunch of ebooks for this a year or two ago.

I'm seriously looking at one of these, mostly for periodicals and PDFs is the Kindle worth it?

I don't have a smart phone nor do I plan on getting one and the Palm Tungsten I have it a tad small for reading PDFs with pics.


Seriously people. What is there to solve? You can pretty much back up your entire Kindle onto your PC and uploaded them back manually.
 
2010-09-01 03:20:05 PM
Any time I've had a problem with my Kindle I just call Kindle support and they help me right away. First time I called I was surprised how quick I was able to get someone on the phone.

I get the feeling she's making this more difficult than it needs to be.
 
2010-09-01 03:20:23 PM
Kar98: I've been reading ebooks in the tub for nigh a decade now. Once I dropped a Palm IIIc when I fell asleep, but it was fully functional again after I dried it for a week.

I'm sure it's doable, especially with one of those waterproof containers. I just couldn't bring myself to endanger an expensive device like that for the sake of recreational reading.

I have an ereader (Entourage Edge) for work-related reading. I love it - I can save 100s of papers on it (or thousands with the expandable SD memory), annotate and take journal notes, export annotated files to PDF to print elsewhere, and it has USB ports for easy file transfer. It's doubled or tripled the amount of reading I get done for work, because I can take it to a coffee shop or restaurant and read whatever I want without having to lug around a half dozen 3-ring binders full of papers. And it's great for editing manuscripts.

But my recreational reading is done differently, and I just don't personally see an ereader being useful for it. I need to be able to beat up a book when I read it (also why I don't borrow books), and I would always be afraid of damaging or breaking a Kindle. I don't have to worry about it with work-related reading because of the environment I'm in when I do that work, but at home I much prefer a book I can beat up a little and not worry about it. It's just two different kinds of reading for me.
 
2010-09-01 03:20:49 PM
ranfour: raygundan: Mentat: My books never break down.

We can't all be monks who live in a climate controlled nuclear bunker and only handle our books via delicate robot manipulators in a radiation-free vacuum chamber while wearing a spacesuit.

St. Leibowitz watch over us!


+1 internets

/love the Kindle girl at the beach
//hate the damn earworm jingle
 
2010-09-01 03:36:59 PM
Superevil: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

Or shiat on. Long story but it wasn't pretty.


I dropped a book in the toilet once. Was just water without any additives but I sure did think twice before reading it again.
 
2010-09-01 03:44:18 PM
OPEN SOURCE SOFTWARE AND HARDWARE: the only way you will ever be truly free.


the rest of u are held captive by your owners.
 
2010-09-01 03:47:18 PM
Masso: Pope Larry II: Have they solved their copyright issues? IIRC they pulled a bunch of ebooks for this a year or two ago.

I'm seriously looking at one of these, mostly for periodicals and PDFs is the Kindle worth it?

I don't have a smart phone nor do I plan on getting one and the Palm Tungsten I have it a tad small for reading PDFs with pics.

Seriously people. What is there to solve? You can pretty much back up your entire Kindle onto your PC and uploaded them back manually.


I understand the backing up part, but I thought that a bunch of books were deleted from the library by Amazon after it was discovered that Amazon did not own the copyright. IIRC they deleted the material off user's Kindles too.
 
2010-09-01 03:49:01 PM
Linux_Yes: OPEN SOURCE SOFTWARE AND HARDWARE: the only way you will ever be truly free.


the rest of u are held captive by your owners.


I have better things to do with my free time besides cvs checkout/cvs commit. That was fun when I was a FreeBSD developer but these days, my time is a tad more valuable.

/Mac OS X so out-linuxes linux that it's not even funny.
//FreeBSD makes a better server than both of them, though.
 
2010-09-01 04:31:22 PM
Talon: Superrad: Mentat: My books never break down.

You're lucky to have never accidentally gotten one wet. Or burned. Or ripped up. Or lost.

One what? A book or a kindle? Because last I checked neither handle those things very well, and in fact paper books handle most of those far better than delicate electronics.


And the batteries on my books have never run down either.

THAT'S RIGHT, I'M A BOOK SNOB!

a.imageshack.us
 
2010-09-01 04:44:04 PM
Mentat: THAT'S RIGHT, I'M A BOOK SNOB!

"Thou whilst?" Maybe you should find a new gif to back up your snobbishness.
 
2010-09-01 04:49:00 PM
Pope Larry II: I understand the backing up part, but I thought that a bunch of books were deleted from the library by Amazon after it was discovered that Amazon did not own the copyright. IIRC they deleted the material off user's Kindles too.

IIRC it was exactly one book (Either 1984 or Animal Farm, I remember trolls thinking it was "ironic") and, again IIRC, Amazon apologized for the nonsense and it hasn't happened since.
 
2010-09-01 04:57:14 PM
www.devicemag.com

FTW.

Over 300 books on it, not connected to B&N account. Can d/l from B&N to the PC, then transfer from PC to nook. Only have one book that way, but still.
 
2010-09-01 04:58:41 PM
The_Six_Fingered_Man: FTW.

Over 300 books on it, not connected to B&N account. Can d/l from B&N to the PC, then transfer from PC to nook. Only have one book that way, but still.


This is different from Kindle, minus Amazon's gigantic library... How?
 
2010-09-01 04:59:40 PM
I wonder what temperature a Kindle burns at? 451 F? Higher? Lower?

/obscure?
 
2010-09-01 05:04:57 PM
Oh, and it goes without saying that this is a Consumerist post, so who knows wtf the real story is, anyway.

Folks to comment to the Consumerist on a regular basis will jump at the chance to blow any minor inconvenience (even due to their own incompetence) up into a major issue for their own posting ego.

/you know it to be true
 
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