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(CBC)   If you think your cell options are bad, be glad you're not in Canada, where every single cell company has a BBB rating of F-   (cbc.ca) divider line 54
    More: Scary, phone company, Wait & See: Risk, start-ups, cleaning  
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2572 clicks; posted to Business » on 18 Jun 2010 at 4:19 AM (4 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2010-06-17 10:55:47 PM
Preaching to the choir! :(
 
2010-06-17 11:07:26 PM
I am forced by circumstances to deal with one particular cellular company for over 250 units.. Their customer service sucks horribly.. The only reason that we're still with this one is because I've looked into it, and the other ones are no better.
 
2010-06-17 11:19:04 PM
I had to read that headline 3 times.

What's a single cell company? An amoeba that does business?

cell has many meanings.

cellphone has one.
 
2010-06-17 11:25:15 PM
lindseyp: I had to read that headline 3 times.

What's a single cell company? An amoeba that does business?

cell has many meanings.

cellphone has one.


www.chrkcheung.com
 
2010-06-17 11:27:29 PM
ooh.. wait.. this one is better.

persellus.com
 
2010-06-17 11:45:03 PM
lindseyp: I had to read that headline 3 times.

What's a single cell company? An amoeba that does business?

cell has many meanings.

cellphone has one.


I only invest in eukaryote businesses
 
2010-06-18 12:47:48 AM
What do you expect? The ice walls of their igloos block cellular signals, and when the phone repair guy comes to fix things, polar bears eat them.
 
2010-06-18 02:17:50 AM
the cellphone companies up here treat us like shiat and we don't have any choice but to accept it.

It really, really sucks when americans get like twice the value for their dollar (spent on cellphone options).
 
2010-06-18 03:54:14 AM
Who says I'm not in Canada?
 
2010-06-18 04:35:34 AM
CanadianCommie: the cellphone companies up here treat us like shiat and we don't have any choice but to accept it.

It really, really sucks when americans get like twice the value for their dollar (spent on cellphone options).


Wait to you see how much value you get when in places like Europe and some parts of Asia
 
2010-06-18 04:36:29 AM
I had an iPhone for a while, but I found that I could never get a signal when I needed it. No matter where I went, the bars were barely registering.

Finally I took it in to the AT∧T shop and asked them if there was some problem. They took the phone and gave me a loaner Windows Mobile phone to use while they tested it. I couldn't believe the difference. The WinMo phone not only had more applications, it was faster, lighter, and had a better keyboard. The iPhone had a nicer GUI, but I found the WinMo phone easier to use all around.

After a week, AT∧T came back and offered to replace the iPhone since there seemed to be some kind of antenna problem on it. I asked them if I could keep the WinMo phone, and they agreed to swap the iPhone for it. AT∧T gave me a brand new WinMo phone with the same SIM as the old iPhone.

I honestly haven't had any trouble with this carrier. I've heard the horror stories, and I believe them (I was once a customer of one of the Bell babies and it was horrendous), but my experience thus far has been nothing but pleasant.
 
2010-06-18 05:11:08 AM
Maybe they should grade on the curve?
 
2010-06-18 07:37:10 AM
It's probably like a C+ when you convert it to American.
 
2010-06-18 08:19:28 AM
I deal with this on fairly regular travel up north. Jesus. Roaming. (Expensive) Long distance on cell phones, depending on which tower you happen to be hitting at the time? Hello, 1994! Oh yeah, and basically no VOIP, no Skype numbers, etc.

Something like a basic US prepaid Tracfone/Net10 would take over 99% of the market, the CRTC is so damned backwards.
 
2010-06-18 08:23:08 AM
It's a damn odd thing. All Canada's cell phone companies are wildly profitable. Prices are (way) higher than everywhere else in the world. And yet they are screaming bloody murder over new entrants being allowed into the market, saying there isn't enough money to support them all.

But the new entrants haven't dropped prices as they came onto the market. They seem to expect people to switch to them just because they hate the old guys. Which is true, but the new guys seem to suck in exactly the same ways.

I went with Wind, one of the new guys. I'd seen how my roomates had battled Rogers: they got a "deal" when they signed up. Rogers wouldn't honour that deal unless they phoned in to correct their bill every single month. My mom goes through essentially the same thing with Bell, albeit not quite every month. I didn't want that.

So what happens when I get my first bill from wind? It's $50. For 10 days of service. And the first month was supposed to be free, and I was supposed to get a $150 start-up credit. It took two emails and three phone calls (that took me precariously close to the due date since bills are due 10 days after issuance.)

And even once they fixed it, the first month still wasn't free. "Oh no sir, only the first month of your PLAN is free. The data plan isn't ."
"It doesn't say that in any of your advertising. It just says 'Your first month is on us'. There's no asterisk. And anyway, the data plan is a plan."
"Yes, but it only affects the PLAN. Not the data plan..."

Sigh. I'll switch to Dave once my start-up credit expires. Even if their service is awful, they'll be the same as everyone else, and I'll get free calls to the US.
 
2010-06-18 08:26:55 AM
We pay the most in the western world for cellular service. We're pretty much the only country in the world that has 3 year contracts if we want the "best deals", and somehow I think rogers is going to take this news and spin it so they sound good, like "we got the fewest complaints, come join canada's best network!"

I have telus, a buddy of mine has rogers, in the same buildings I'll get no service, yet he'll have full bars. I got so fed up with bills that I went pre-paid, just so if someone pissed me off I could drop them in an instant and go find another provider.

It's gotten to the point where I'm thinking of trying one of the new, local providers like wind, or mobilicity, or even PC.

The service we get in canada is just horrible, yet we have no other alternatives.
 
2010-06-18 08:32:58 AM
There is a reason I do not have a cell phone. Rogers, Bell and Telus are awful, you basically choose how you want to be farked over.

on somewhat of a tangent, I had Rogers cable and internet, I got a package deal, until they decided to split my bills so I did not have 1 package I had separate cable and internet bill, which meant I was no longer eligable for the package deal. Luckily some nice Rogers people showed up at my door and pointed this out to me. I cancelled my cable. Fark'em. (I know I'm just shaking my tiny fists at them).

Apparently Bell is worse.

Lucky for us the CRTC (like the US FCC) is looking into this. So in about 10 years we should catch up to where the rest of the world is today.
 
2010-06-18 08:36:14 AM
What the hell is F-, you can't extra fail. Maybe its an American thing, but an F is an F, it can't be better or worse. 5% is still a damn F. (Article only says F)
 
2010-06-18 08:38:23 AM
Pope Larry II: There is a reason I do not have a cell phone. Rogers, Bell and Telus are awful, you basically choose how you want to be farked over.

on somewhat of a tangent, I had Rogers cable and internet, I got a package deal, until they decided to split my bills so I did not have 1 package I had separate cable and internet bill, which meant I was no longer eligable for the package deal. Luckily some nice Rogers people showed up at my door and pointed this out to me. I cancelled my cable. Fark'em. (I know I'm just shaking my tiny fists at them).

Apparently Bell is worse.

Lucky for us the CRTC (like the US FCC) is looking into this. So in about 10 years we should catch up to where the rest of the world is today.


See, for cable I find rogers to be alright. It took them about 2 hours at their store one day to fix something with our account, and when we got home we had to call them still and they asked why we were splitting our package up (we wanted a new package, it took them hours to do it for some reason). We told them, we told them how long it took at their store, and the guy gave us 3 free months of.. pretty much every cable channel.

Their cell stuff though? farking horrible. I had it once, every damn month it was something different with them and their bullshiat. Everyone in my family has a different cell provider, and we all have to deal with different shiat all the damn time.
 
2010-06-18 08:58:24 AM
Or you guys could do what i do. Dont use a phone. fark them and their overvalued shiat services. No i will NOT pay you 50$ a month.

I dont even get 25 phonecalls, 2-3 $ a phonecall? bahahah --- hahahaha ... HAHAHAHAHAHAHAHAHAHAHA.
 
2010-06-18 09:04:43 AM
poisonedpawn78: Or you guys could do what i do. Dont use a phone. fark them and their overvalued shiat services. No i will NOT pay you 50$ a month.

I dont even get 25 phonecalls, 2-3 $ a phonecall? bahahah --- hahahaha ... HAHAHAHAHAHAHAHAHAHAHA.


Most people need a phone of some sort. What I really don't need is a voice option.. I text about 50-100 messages a day, and I may get a handful of calls a month. I wouldn't mind doing away with the voice option..shiat, give me unlimited data and unlimited text and that would be perfect.
 
2010-06-18 09:17:39 AM
Unsurprisingly, they are the country's largest ISPs too. I'd give them about the same grade.

/Teksavvy (new window) is starting cable service in my area soon, yay!
 
2010-06-18 09:19:22 AM
I'm with Rogers right now. Price for our package is better than the competition. Stronger signal and no dropped calls ......yet. But less coverage.

-MTS (bell) is too expensive
-Fido and Telus don't have local numbers
-The cheapies (koodo, pc, 7-11, virgin) have crap phones.
-Wind isn't even close to here.

/sigh
 
2010-06-18 09:34:18 AM
Barakku: lindseyp: I had to read that headline 3 times.

What's a single cell company? An amoeba that does business?

cell has many meanings.

cellphone has one.

I only invest in eukaryote businesses


Racist Monerist. What are you, some "Nuclear Envelope and Organized Chromosome Pride" thug?
 
2010-06-18 10:12:32 AM
I'm with Telus and I don't mind it because I don't have to deal with people. Website gives me enough options to change what I want and never have a human interfere. Bell was farked though, I'd go into a store and try to change/fix something and they'd just dial corporate, give me the phone and tell me to deal with it... ditched them as soon as my contract was up.
 
2010-06-18 10:13:46 AM
Can you hear me now, eh?
 
Juc
2010-06-18 10:27:06 AM
imwithnathan: I'm with Telus and I don't mind it because I don't have to deal with people. Website gives me enough options to change what I want and never have a human interfere. Bell was farked though, I'd go into a store and try to change/fix something and they'd just dial corporate, give me the phone and tell me to deal with it... ditched them as soon as my contract was up.

I was cool with telus myself for a long time, but when I needed to cancel service for one line it turned in to a giant circus of failure.

It took me 6 months for them to cancel my service, with me calling them repeatedly, their organization seemed to have several different departments that dealt with cancellations with no communication between the groups, or representatives that would never make notes.

I ended up having to get the number for a higher-up fellow and call that specific person for follow ups to actually get things handled.

I was really happy with them until I cancelled service, but now I'd never do business with them for anything new that arises.
 
2010-06-18 10:46:40 AM
It's the same deal with Internet. Around here, the 2 ISPs are Rogers and Bell. Sure, there's other little companies, but they just buy their bandwidth from Bell, so they come with all the same crapulence. They long ago figured out that so long as they're equally shiatty, they can charge as much as they want and what are you going to do? Nothing.

I think my Rogers bill has had about 3 price increases so far this year, and now the HST comes in a week to jack everything up by another 8%.

May the Rogers family all develop silmutaneous painful tumors.
 
2010-06-18 11:00:36 AM
Kareeshus: It's the same deal with Internet. Around here, the 2 ISPs are Rogers and Bell. Sure, there's other little companies, but they just buy their bandwidth from Bell, so they come with all the same crapulence. They long ago figured out that so long as they're equally shiatty, they can charge as much as they want and what are you going to do? Nothing.

It's like choosing between a kick in the balls and a punch in the face.

The problem cost of putting infrastructre is incedibly high in Canada and the CRTC has blocked a lot of new entrants based on ownership rules. Maybe for the good of the consumer we should look at relaxing the rules. Why does the basic cable package cost $40 a month?
 
2010-06-18 11:15:03 AM
The only way to not be raped is to simply accept that you really don't need a Crackberry or IPhone.

I have the most basic cell phone and it is set up as pay as I go with a 10 month auto top up....last time I looked I have a balance of about 80 bucks. I will likely turn off the auto top up for awhile.

TELUS pay as I go, the least of any evil I have found so far.
 
2010-06-18 11:18:09 AM
I have SaskTel, and dropped my contract for prepaid. Now I pay about $8 a month for my phone because I don't really use it enough to go over the minimum minutes. If any company would decide to change things for better, you would hope it's a government owned one like SaskTel. But no, they have the same brutal contracts as everyone else. farking SaskTel.
 
2010-06-18 11:26:48 AM
F-? More like "FU". This quote from sh*tmydadsays.com also applies to any Canadian carrier:

"HIDDEN roaming charges? Jesus, Sprint has 'farking people' down to a science, like they practice it in a farking lab on mice first."

One major annoyance is that they refuse to use consistent units when describing data charges. They'll say something like "$50 for 1 GB, 6 cents per MB roaming in the US, 3 cents per KB for international roaming". Yes, that last one does mean they are charging $30,000/GB for international data. Oh, and don't forget to add on their 'government regulatory recovery fee' or 'system access fee' or whatever other phrase they use to squeeze a few extra $/month out of you.
 
2010-06-18 11:52:08 AM
I'm currently with koodo mobile (aka Telus). no problems so far, i don't have a contract except that my phone is "credited". they take 150 off the price of the phone and every month 10% of my bill pretax goes to paying my balance. once that balance is over 0 i have no liability (if i want to switch i just gotta pay what remains, no other fees)

My mother has been on rogers at&t, bell mobility and now Videotron. first 2 had crap service. Videotron's phone is crap, and she's tied to a contract, but the service is good.

Of course i don't use much of the special features on my phone. I got voicemail, caller id, 160 minutes and 50 text a month.
 
2010-06-18 12:06:20 PM
When we have to pay 35 cents per minute in long distance charges, you know we're getting raped. It also continues to go up in 5 cent increments.

You can make a long distance call from a land line for a penny or two per minute, but in magical cell-phone land it's 35 cents per minute.

Also, I think it was a VP at Rogers was giving a speech and said competition was bad.
 
2010-06-18 12:19:21 PM
drjekel_mrhyde: CanadianCommie: the cellphone companies up here treat us like shiat and we don't have any choice but to accept it.

It really, really sucks when americans get like twice the value for their dollar (spent on cellphone options).

Wait to you see how much value you get when in places like Europe and some parts of Asia


I know. I am fairly sure that we Canadians get hosed more than any other country in the world, cellphone-wise.

/YES, I SAID "HOSED" AND I'M CANADIAN.
//hoser
 
2010-06-18 12:22:34 PM
Hosebag: When we have to pay 35 cents per minute in long distance charges, you know we're getting raped. It also continues to go up in 5 cent increments.

Alternatively, the uniquely Canadian practice of calling an 800-number calling card from your mobile (like you're on a pay phone) to call a long-distance number in your own province. Funny, if it weren't sad.

Meanwhile, in the US, I can get a prepaid for $100 top-up a year. 12 cents a minute of use. And I can use that to call not only US long distance, not only Canada, but also China, India, Brazil, and 65 other countries.

CRTCs position (as far as it isn't "we're in bed with the incumbents") is that it'll be unprofitable and expensive to bring better service to places 50km from Moose Jaw or Corner Brook. So, in order to keep those places from falling too far behind the rest of the country, they'll kneecap competition in Toronto, Montreal, and Vancouver.
 
2010-06-18 02:16:58 PM
KarmicDisaster: Can you hear me now, eh?

www.fitandhealthyonline.com
 
2010-06-18 02:19:40 PM
I have found Virgin Mobile Canada to be pretty good. It's $100 a year prepaid if you choose the right options. If you have a problem, you phone up and a frightening enthusiast person helps you out.

You do have to read carefully when they change plans or bump up prices. For instance, it used to be I could pay $25 every three months, for $100 a year. Then they changed it so a $25 top up only lasted two months. So suddenly its $150 a year, unless you choose to top up $100, in which case it lasts a year before expiring.
 
2010-06-18 02:44:56 PM
Trade you our cell phone service for your healthcare.
 
2010-06-18 03:01:39 PM
I am no fan of the telecoms (I'm with Telus, and yes, they suck, but like the article alluded to - what are you going to do?), but there is at least one valid reason why services are more expensive in Canada. The cost of constructing and maintaining wireless infrastructure is much higher per subscriber in Canada - remember we only have 1/10 of the US population, and cell coverage anywhere other than an urban area is a loss leader for the telecoms. Not that those costs necessarily correspond to the actual rates charged, but we should expect a disparity between Canada and the US.
 
2010-06-18 03:16:01 PM
$160 per month on average, for a Palm pre and a Samsung Omnia. We can only go with Bell, they're the only ones that provide coverage here, and it's 1x or whatever the non 3G service is. We won't be getting 3G for the forseeable future. 40 cents a minute for long distance, it doesn't include text messages, so that's another 25 cents or so per message, sent or received. Data is 500 MB per month, each phone, but it's impossible to reach that with the service.

When we got the phones, we were given a credit on the first bill, it didn't appear and the 1 800 number call centre insisted it had to be applied by the store we bought it from. Each call was 40 cents a minute to the store, and it was an epic battle to get that reimbursed.

The nearest Bell store is 1500km away. I hate Bell.
 
2010-06-18 03:16:13 PM
cast55: I am no fan of the telecoms (I'm with Telus, and yes, they suck, but like the article alluded to - what are you going to do?), but there is at least one valid reason why services are more expensive in Canada. The cost of constructing and maintaining wireless infrastructure is much higher per subscriber in Canada - remember we only have 1/10 of the US population, and cell coverage anywhere other than an urban area is a loss leader for the telecoms. Not that those costs necessarily correspond to the actual rates charged, but we should expect a disparity between Canada and the US.

To a degree. But, outside of Alaska and some chunks of Oregon, Montana, and the like, there's mobile coverage everywhere in the US. Because there are moderate to small towns spread all over it. There's no coverage at all in damned near 75% of Canada's land mass (nor does there really need to be), making the ratio of customers per serviced km^2 not nearly as different as the Canadian cell companies make it out to be.

/ not that I'd want to repair cell towers in Manitoba in January
 
MIU
2010-06-18 03:22:12 PM
MLWS: The only way to not be raped is to simply accept that you really don't need a Crackberry or IPhone.

I have the most basic cell phone and it is set up as pay as I go with a 10 month auto top up....last time I looked I have a balance of about 80 bucks. I will likely turn off the auto top up for awhile.

TELUS pay as I go, the least of any evil I have found so far.


I'm on Telus pay as you go, but I have to top up every month or lose my balance. I have it set up top up 10$ a month. It was the cheapest basic cell service I could find 5 years ago.

Has something changed that I no longer need to do this?
 
2010-06-18 03:34:49 PM
I have been using and renewing a 3 year contract with Telus for a while now, every renewal I get a new phone, coverage is good and all. Aside from their recent billing folly, my CC expired and instead of calling to tell me my payment didn't process they just shut my phone off (which is half my fault anyway), I've had no problems.

People use their phones too damn much then cry foul when their bill is astronomical.
 
2010-06-18 03:44:32 PM
I've had both Rogers and Bell. I stuck with Rogers only because Bell was an order of magnitude worse at everything than Rogers. I'm actually relatively happy with the service level I get with Rogers -- if only because I rarely have to deal with customer service, I rarely get dropped calls (though I've had a few this year which was annoying), and the price I pay for data is still better than it is with AT&T in the US given that I get 6 gigs for the same $30 AT&T now charges for 2. (And AT&T's "unlimited" data really did require those quotes; at the very least Rogers has never claimed any of that "unlimited*" crap.)

Sure, we get shafted long and hard, but it isn't like we have much choice in the matter, so it's always a choice between the lesser of evils. For me, that has been Rogers. They still suck, they just suck less than Bell or Telus.
 
2010-06-18 05:34:01 PM
I just bought this kickass iPhone from fido. With my fido dollars balance, the cost was only $120. Some consumers can never be satisfied.
 
2010-06-18 09:30:38 PM
Gouging.

All you can do is gouge them back. But how?
 
2010-06-19 12:30:28 AM
Having sold Rogers, Fido, Sasktel, Telus, Koodo and (most recently) Virgin phones, I have to say that it is rather refreshing dealing with a more upfront company like Virgin. Yes, I know that Virgin is a subsidiary of Bell, but it does seem to be run in a more honest manner.

Instead of being told how to get the customer on the most expensive plan by telling them that they have to resign their 3yr contract if they change their plan during their term commitment, we're told to establish with the customer what plan they'd like to be on and invite them to change it even once a month if they feel the plan is not meeting their needs. We work out a plan that is best for you, then if you need more minutes because you're going to be without a home phone for a month you can increase the plan and decrease it back again the next month without penalty. Whoda thunkit???

No 7$ "System Access Fee" every month, an actual 15$/month plan for people who don't need a BBerry or iPhone and 50 mins/50 texts is sufficient, several free phones on 2 year terms... Virgin is the best company I've sold phones for thus far.

And yeah, their call-in representatives are hilariously upbeat/energetic. So much better than the grumpy Rogers guys.
 
2010-06-19 07:13:16 AM
Wonder what Sasktel got.

They are regional, not national. But I love them. They saved me back in 2006 when I was paying virgin 100$ a month for thier pay as you go. Dropped my bill to 40-50 a month.

Got a blackberry last year and I pay 75-80$ a month. Thats all you can eat data and unlimited evenings and weekends.

I had a problem with my max service once the ultimate max promo ran out. I called them and it took 2 minutes to resolve the problem.

One thing I found out is thier data plan covers the whole country.

Sasktel is a great phone company.

My friend had a horror story with rogers. Thier coverage sucks here and they cost 2x as much.
 
2010-06-19 10:47:43 AM
Siskabush: Sasktel is a great phone company.

Sasktel I think is the last government run phone company left in Canada.

What does that tell you?
 
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