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(The Consumerist)   Mugging victim knows that her iPhone is being sent to Apple for replacement by the mugger. Apple care? Not much   (consumerist.com) divider line 129
    More: Asinine, Apple CareService, iPhones, Apple Inc, victims, precincts, leverage, confirmation  
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18632 clicks; posted to Main » on 31 Dec 2009 at 4:10 PM (4 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2009-12-31 04:42:23 PM  
Stupid.

She should have filled out a police report, but by her own admission was to lazy.

So Apple wants proof it was stolen in the form of a police report.

FWIW it's easy for someone to say they are the cops, or to even get your cousin who is a cop to tell Apple it was stolen... faxing a badge or something isn't hard either. Police report is a legal document.

She's lazy, now she lost. Not Apple's fault.

This folks is why you ALWAYS get a police report. No exceptions.
 
2009-12-31 04:48:20 PM  
theflatline: She lost it, and is being lazy. And is plain stupid

Until the cops arrive at my house, they tell me that since I didn't file a police report they can't do anything. I didn't file it because in order to file one, I would have had to go to a precinct downtown (like an hour away) look through books of pictures to try to ID the thief, whose face I only saw from the side for a millisecond. And really, what would a police report do for an iPhone that was stolen on a NYC subway a week before Christmas?(plus i had a final that night)


This This This This This!!!

Did she *really* think she'd have to pore through books of pictures to try and ID the thief? Seriously?
 
2009-12-31 04:48:36 PM  
So there is no way to brick these things remotely?

/APPLE RUINED CHRISTMAS!
 
2009-12-31 04:50:28 PM  
oren0: Of course, this all assumes the accuracy of this lady's story

Story says a cop spent an hour on the phone arguing with customer service. That's bullshiat and a half right there.

Tom Paulin: Just trying to play devil's advocate here, but so what if she did file a police report? I mean, if she is a liar and just sold the phone, what was there to stop her filing a police report and lying to them too?

In either instance the only thing she has to loose is that the person she sold it too can come forward with proof of the sale. The only difference filing the police report would make is that she may suffer more consequenses if proved to be lying (presuming the police charge her with wasting police time).


She could always say "I was raped... and then he stole my phone."
Guaranteed results with no chance of possibly getting in trouble for it. They never do.
 
2009-12-31 04:51:05 PM  
I don't get the part where *she* has to file the police report.

Where I've lived (Los Angeles, Berkeley, Phoenix) and had to report burglaries, if I report the theft to the police, give them the description of the goods, etc., and ask for a case number, that's that.

The insurance companies have always been happy with that case number, and no one has ever asked me to come down to a police station, Dragnet style, and fill out their TPS report in triplicate.
 
2009-12-31 04:51:38 PM  
I wonder why the cops can't just track the GPS on the phone or get the address where the replacement phone is being shipped.

Anyone understand how a GPS RECEIVER works??

/hint: it RECEIVES...which is the opposite of transmit
 
2009-12-31 04:53:06 PM  
Kyosuke: firefly212: She couldn't be bothered to fill out a police report or attempt to ID the robber, but now she wants a phone?

If there's no police report, then it didn't happen. That's why police reports exist.

Oh, a Consumerist link. Makes sense somehow.


In my experience, even if you fill out a police report it didn't happen as far as the police are concerned. The only reason you do nowadays is for insurance.
 
2009-12-31 04:53:29 PM  
Somebody should shove a stick up her ass.
 
2009-12-31 04:53:53 PM  
theflatline: If she had filed a police report when the phone was stolen then she probably could have had the police contact Apple.

Funny thing- she DID have the cops talk to Apple:
"The officer spends about an hour on the phone with Apple telling them that once the current holder of the phone ships the phone back to Apple, they should ship me the replacement. He gets the same answer I got--they will not do anything, they do not care that the person who has the phone currently is using a stolen phone"
 
2009-12-31 04:58:02 PM  
Kyosuke:

All paperwork is useless and time consuming, up until the point where you need it.


That's the thing. Most of these folks on Consumerist don't think any further ahead than their next breath (and those are the smart ones).

Yeah, some things are in life are time consuming and boring, but that little ounce of irritation is worth a pound or two of butthurt, as the subject of our headline has clearly demonstrated.
 
2009-12-31 04:58:18 PM  
I'm confused.
I thought Apple was perfect and saintly, that nothing bad ever happened to their iProducts or their iUsers, and that they love everyone for ever and ever.
 
2009-12-31 04:59:33 PM  
"apple genius" = oxymoron
 
2009-12-31 05:02:27 PM  
theflatline: Actually filing a police report is generally required for insurance purposes to replace anything broken or stolen out of a car. You are showing you did your due dilligence.

Eh. I'd rather pay a couple hundred dollars out-of-pocket than admit to my insurance company that I parked my car somewhere that people like to throw rocks through car windows.
 
2009-12-31 05:07:34 PM  
Perducci: I'm confused.
I thought Apple was perfect and saintly, that nothing bad ever happened to their iProducts or their iUsers, and that they love everyone for ever and ever.


Nope cuz every time I deal with apple, you wanna know what time it is?

i108.photobucket.com
 
2009-12-31 05:10:22 PM  
archichris: It doesn't matter how right it would be to send her the phone, the issue for Apple is that they do not want to be in the business of recovering stolen phones.

Obviously your phone company no matter who they are is capable of telling you if your stolen phone has been reactivated.

But it costs them customer service hours and opens them to liability if they are spoofed into helping a con man steal a legit phone.

So they just choose not to do anything about it.

I have 10 phones on my account, most of them for employees. I buy used phones for 15 bucks on ebay, plug in whatever sim card I have laying around and reactivate them, then I label the phone with a sharpie and destroy all serial numbers and other identification on the phone. That way even if it is stolen they will find it very difficult to get Nextel to reactivate it.

occasionally I lose track of the number for a certain phone and have to pitch it, but it is still cheaper than new phones in the hands of my employees even if I pay extra for insurance.


I don't believe anything you say.
 
2009-12-31 05:12:50 PM  
Apple and AT&T are both facilitating in theft. She should press charges and have the DA file charges against Apple and AT&T. She should also sue for a new phone and name Apple and AT&T the defendants. After both companies spend thousands and thousands of dollars fighting it out in court and settling with the DA, maybe they'll learn their lessons.

This kind of thing happens all the time. Someone gets their phone stolen but can still check the calls/texts/media/etc being sent to/from the phone. The phone company refuses to help them out, even with the assistance of the police, and tells them all they can do is cancel the account. Sometimes they won't even do that.
 
2009-12-31 05:13:05 PM  
m0loch: I wonder why the cops can't just track the GPS on the phone or get the address where the replacement phone is being shipped.

Anyone understand how a GPS RECEIVER works??

/hint: it RECEIVES...which is the opposite of transmit


Lots of companies have something like this-

Sprint Family Locator uses GPS technology to locate your child's phone and display the location on an interactive map. It is an inexpensive way for families to stay in constant touch. Mom, Dad, or trusted caregivers can locate loved ones without disturbing their activities.

You never have to "bother" them again, but will always know where they are. Nothing is more comforting than knowing where a child is when you need to.
Ease of Use

Locate loved ones from any PC or from a Sprint mobile phone. No installation is required because Sprint Family Locator uses the GPS technology already built-in to your child's phone. Signup is quick and intuitive.


I'll bet that, in an emergency, that feature can be turned on by the provider. Which means they would be able to track the phone.
 
2009-12-31 05:18:45 PM  
Hrist: Apple and AT&T are both facilitating in theft. She should press charges and have the DA file charges against Apple and AT&T. She should also sue for a new phone and name Apple and AT&T the defendants. After both companies spend thousands and thousands of dollars fighting it out in court and settling with the DA, maybe they'll learn their lessons.

This kind of thing happens all the time. Someone gets their phone stolen but can still check the calls/texts/media/etc being sent to/from the phone. The phone company refuses to help them out, even with the assistance of the police, and tells them all they can do is cancel the account. Sometimes they won't even do that.


Consumerist users post here now?
 
2009-12-31 05:22:04 PM  
Apple and AT&T gave it to you in the pooper without any lube? Get a Motorola with Verizon next time and move on.

NEXT
 
2009-12-31 05:38:13 PM  
Why doesn't she just call Apple and say something like "Oh I have a request for service in with my iPhone, but I'm moving, so when you send the replacement, here's the address to send it to. Thanks."

I mean it's her phone and account right? Maybe I'm just simple.
 
2009-12-31 05:40:20 PM  
She didn't talk to AT&T or Apple at the time of the theft to cancel service on the phone until she replaces and thus create at least a semblance of a paper trail?
 
2009-12-31 05:51:42 PM  
Imagine that... a Consumerist post where someone from Brooklyn is complaining that, because they didn't follow police protocol, they can't get anything done. Shocking.

Still relevant (pops)

11) Yes, you are coming back to the precinct to make a farking report. I'm sure the CO, Kelly and Bloomberg would be farking thrilled if you didn't make a report as this helps the compstat stats (you watch the Wire, right?) but if I did all this farking work, you're taking 30 minutes out of your day to make a god-damn report. Also, after you've finished venting about how we're all corrupt, racist, incompetent morons who probably got bullied in High School, you'll remember that you need a police report for your credit card companies, and you'll show up the next morning with a sheepish expression and ask to make a report. Let's do this now while the memory is still fresh.
 
2009-12-31 05:53:29 PM  
You people don't know how to do anything right. Just get the thiefs address from the work order, verify by the gps coordinates that the phone was at that address before the service call, then go in and murder every living creature in the place. Problem solved.
 
2009-12-31 05:55:38 PM  
As a former Apple retail employee, let me just say it's not Apple's job to ID thieves. That job belongs to the police. If a customer brought me a defective computer/iPod/iPhone, my immediate assumption is that the unit belongs to him or her. Even if the registration in our system doesn't match the customer's name, so what? Mis-registrations, false registrations and resales occur all the time. Like I said, if you bring it to Apple, you own it. The only exception to that is if the police have some kind of flag placed on your serial number but in my 7 years at Apple, this didn't occur once. The police are pretty much useless for these kinds of petty thefts, but that's a whole different rant.
 
2009-12-31 06:01:11 PM  
Rodddxl: Apple and AT&T gave it to you in the pooper without any lube? Get a Motorola with Verizon next time and move on.

NEXT


I
 
2009-12-31 06:01:46 PM  
Beeblebrox: Rodddxl: Apple and AT&T gave it to you in the pooper without any lube? Get a Motorola with Verizon next time and move on.

NEXT

I


That was supposed to be "I (heart) my Droid."
 
2009-12-31 06:08:29 PM  
jake_lex: Consumer

Worked for a dude in Milwaukee a few months back. He was getting foreclosed on for failure to pay a property fine that had multiplied in the thousands of dollars, and the only thing they could do was attempt to take his home - the city even pretty much said on the record they didn't want it, but the previous dozen or two attempts at collection had failed so they figured if this didn't get his attention, nothing would. He supposedly had some sort of mental disorder that prevented him from dealing with all the letters they both mailed and delivered to his door - and one that enabled him to pay his property taxes _minus_ the fines that were accumulating year after year - but you can bet he knew exactly how to call the local paper and get everyone lathered into a frenzy that the city was going to take his home over a "$50 parking ticket" (which wasn't remotely true if you actually knew the details.)
In the end some good Samaritan paid the tax lien, which is all the city wanted in the first place, and he was able to keep the house. I still think they should have tossed him out on his ass.
 
2009-12-31 06:08:35 PM  
Apple products are a tax on the stupid.
 
2009-12-31 06:09:49 PM  
Whoops. Quoting fail.
 
2009-12-31 06:10:27 PM  
How about calling the provider when it was stolen and have them ban the IMEI from the network?

Yeah, I know IMEI's can be reprogrammed but it's something.

/Page Plus customer
 
2009-12-31 06:11:57 PM  
jake_lex: Look, no police report, any asshole could call in and say "My phone was stolen", and get a new phone when they actually did something like drop it in the crapper or run over it with their car.

What the hell does she expect?


You know how I know you didn't read the article?
 
2009-12-31 06:12:50 PM  
styckx: Hrist

I'm not a Consumerist poster, but I've seen plenty of posts on here and reddit about people who have lost their phones and are forced to just 'drop it' because the companies don't care (they get paid more if they don't care) the police don't care (then they won't have to fill out paperwork or make phone calls) and everyone tells them to go pound sand while some jerk has a free $400+ phone.

If the phone company's equipment has to have constant contact with my equipment, then they'll have the contact whether or not my equipment is with me or stolen. Since it's MY equipment and I'M paying the bills, I'd expect them to be able to tell me WHERE my equipment is. But why should they? I'm already 6 months into a two year contract. I can either pay them hundreds of dollars to cancel, hundreds of dollars for a new phone, or keep paying my 'service' fee and not using it. Either way, they win.

We've become too used to being told no by companies. No, sorry, you can't have that phone without the data plan because we built it that way. No, sorry, you can't have that new car without the XTREEM SPORTZ SPOILER. Sorry, no refunds on your (defective good) because we have a profit margin to maintain.
 
2009-12-31 06:17:14 PM  
dead_dangler: Apple products are a tax on the stupid.

Product antifanboyism is a pox of stupidity perpetrated by the stupid against the smart. Hint: If it's stupid, but works, it isn't stupid. I want a good way to listen to music on the go. Apple provides. Notice I didn't say only apple provides, or that all apple products are good.

This is because, unlike you, I am not a manufacturer elitist. OOOH HUR HUR PRODUCT MADE BY POSH COMPANY I NO LIKE BECAUSE IT R STUPID


texastag: How about calling the provider when it was stolen and have them ban the IMEI from the network?

Yeah, I know IMEI's can be reprogrammed but it's something.

/Page Plus customer


As far as I knew that was impossible, and this is coming from working (formerly) with AT&T Wireless customer service
 
2009-12-31 06:20:47 PM  
I was mugged of my iPhone on the subway last year, and also decided there was no point in filing a police report, so I'm really getting a kick.

Sucks that she has a way to catch the guy and can't do it, though. I took the path of immediately shutting off the phone service and changing my account passwords, so there really wasn't an opportunity to see what the bastard was going to do with it. This was before you could track your phone's location and wipe the memory remotely.

Well I hope she gets hers back. That would make me feel a little better.
 
2009-12-31 06:23:18 PM  
Hrist: styckx: Hrist

I'm not a Consumerist poster, but I've seen plenty of posts on here and reddit about people who have lost their phones and are forced to just 'drop it' because the companies don't care (they get paid more if they don't care) the police don't care (then they won't have to fill out paperwork or make phone calls) and everyone tells them to go pound sand while some jerk has a free $400+ phone.

If the phone company's equipment has to have constant contact with my equipment, then they'll have the contact whether or not my equipment is with me or stolen. Since it's MY equipment and I'M paying the bills, I'd expect them to be able to tell me WHERE my equipment is. But why should they? I'm already 6 months into a two year contract. I can either pay them hundreds of dollars to cancel, hundreds of dollars for a new phone, or keep paying my 'service' fee and not using it. Either way, they win.

We've become too used to being told no by companies. No, sorry, you can't have that phone without the data plan because we built it that way. No, sorry, you can't have that new car without the XTREEM SPORTZ SPOILER. Sorry, no refunds on your (defective good) because we have a profit margin to maintain.


Wow, you're kinda slow.

If you lose something, it's gone. You want a phone company to just eat that cost and give you a new one? As you say, that's $400+. That's some entitlement complex you have there.

Every cell phone provider allows you to suspend service to a phone that has been lost or stolen. It's not the phone company's fault you can't keep track of your shiat. They cannot simply tell you where your phone is. The only way they can do that is if you install software onto your phone.

What the hell are you talking about this for, you obviously have zero farking clue as to how cell phone technology works. You want to know what tower you're pinging from? That information can be had. It also would only tell you where your phone is within a 50 mile radius.


People like you are exactly why customer service sucks balls. I tried my best to please customers, and did so most of the time, but assholes like you would call in demanding I do anything and everything because you think you're so farking important.

Get farked, you entitlement whore.
 
2009-12-31 06:30:14 PM  
An iphone? so she got raped twice?
 
2009-12-31 06:33:55 PM  
Hrist: styckx: Hrist

I'm not a Consumerist poster, but I've seen plenty of posts on here and reddit about people who have lost their phones and are forced to just 'drop it' because the companies don't care (they get paid more if they don't care) the police don't care (then they won't have to fill out paperwork or make phone calls) and everyone tells them to go pound sand while some jerk has a free $400+ phone.

If the phone company's equipment has to have constant contact with my equipment, then they'll have the contact whether or not my equipment is with me or stolen. Since it's MY equipment and I'M paying the bills, I'd expect them to be able to tell me WHERE my equipment is. But why should they? I'm already 6 months into a two year contract. I can either pay them hundreds of dollars to cancel, hundreds of dollars for a new phone, or keep paying my 'service' fee and not using it. Either way, they win.

We've become too used to being told no by companies. No, sorry, you can't have that phone without the data plan because we built it that way. No, sorry, you can't have that new car without the XTREEM SPORTZ SPOILER. Sorry, no refunds on your (defective good) because we have a profit margin to maintain.


And another thing, because I just hate customers like you so goddamn much.

Why do you think the company wants to provide a thief service rather than you? Why on earth do you think that they aren't working hard to ensure good service? Do you think that they simply want to fail as a company? Do you think that every single person you spoke to wouldn't rather have said "Oh, your phone is right here, at these exact coordinates, sir." ?

Or could it be that you perceive your own bad luck as a corporation being out to get you? I think this is far more likely. I bet you've treated everyone you spoke with as though you'd find them on the bottom of your shoe after a good walk.

Another clue: Your phone company is not trying to rip you off. They are trying to provide good service for as much as you will pay for it. This is called capitalism.
 
2009-12-31 06:44:29 PM  
Remember the old adage about possession being 9/10 of the law? Well, here's a good example of it in action. If you have an item of personal property that doesn't come with a title (like your car) the law will assume the person possessing said property is the rightful owner. It is up to you to rebut that presumption in a court of law, and you should never expect a third party to return an item to you just because you say it belongs to you.

ps. Police reports serve an important function beyond having the police investigate the crime alleged and prosecute the offenders. Filing a false one carries major penalties, and as such there's a very good chance that the information contained therein constitutes "the truth." This is why your insurance companies require them. Further, they allow the "powers that be" to collect valuable data that could be used to solve other crimes or improve the services they provide (if nobody files them, how are they to know people are getting mugged in this particular spot).
 
2009-12-31 07:09:19 PM  
Does any carrier use IMEI blacklists?
 
2009-12-31 07:12:14 PM  
InfamousBLT: This. The last time I filed a police report because someone had thrown a rock into my car (hundreds of dollars worth of damage, by rock I mean rock the size of a basketball), the police came, said they couldn't do anything about it. Didn't do any good at all and took way too long.

What did you want them to do? Have the cops work in shifts in solving the crime?

At least they came over, though. I can't even always get the cops to bother come, when there are people doing drugs in my parking lot...
 
2009-12-31 07:19:22 PM  
Since Apple is colluding in the interstate transfer of stolen goods, would this not qualify for a RICO charge?
 
2009-12-31 07:19:42 PM  
jake_lex: I wonder if sites like Consumerist and "consumer advocate" journalism on TV news is making people think that you don't have to go through any sort of channel or follow company policy to address an issue -- rather, just make noise and go the media with something, and you will be given exactly what you want.

Company policy is completely unimportant to me, the customer. But chances are, if you refer to me as a consumer, I probably won't like your company much; because you've obviously built a self-serving company policy since you forgot I was a customer. You don't care about me, the guy who gave you money and trust.
 
2009-12-31 07:23:14 PM  
Apple will not get in the middle of a theft accusation between two people on its own initiative. Apple will record the fact that a customer says equipment was stolen but it will take no action to recover it or report the alleged thief, because it would be very, very liable if the situation turned out to be untrue or more complicated than it seemed. What Apple will do is act as directed by law enforcement or courts. If you want Apple to get your stuff back you have to go to the police or a lawyer and get someone in authority to make them do it. That's just the way it is.
 
2009-12-31 07:23:56 PM  
LavenderWolf: Wow, you're kinda slow.

If you lose something, it's gone. You want a phone company to just eat that cost and give you a new one? As you say, that's $400+. That's some entitlement complex you have there.


Did you read TFA? The "lost" phone would be shipped back to Apple. So it wouldn't be lost anymore. They wouldn't be eating the cost, they would be getting back a defective phone and repairing or replacing it and sending it back to the registered owner. They aren't just sending out a free phone because someone is claiming theirs is broken or stolen. The only person "missing out" would be either a thief or some person who found the phone and decided to keep it as their own, and who cares? It's not like either a thief or a lucky sumbiatch paid for the phone.

Anyway, she as the thief's address, now all she needs to do is follow up on the replacement, track the shipment, and be there to intercept delivery.
 
2009-12-31 07:25:40 PM  
finnished: InfamousBLT: This. The last time I filed a police report because someone had thrown a rock into my car (hundreds of dollars worth of damage, by rock I mean rock the size of a basketball), the police came, said they couldn't do anything about it. Didn't do any good at all and took way too long.

What did you want them to do? Have the cops work in shifts in solving the crime?


I wouldn't hold out much hope for the tape deck though. Or the Creedence.
 
2009-12-31 07:27:36 PM  
therhinodep: This bizatch sounds like the typical American who expects everything to be done for them, and pisses blood when it's not. She can't spend an hour going to the police station to file a report, but Apple/ATT are supposed to go in with a SWAT team to retrieve her phone. You're in college, but you were somehow able to afford an iPhone, then immediately replace it with a Crackberry when you got mugged. Piss off, princess; no sympathy here.

Blame the victim, the American/Fark way. She shouldn't have to do anything; she didn't do anything wrong - the phone was stolen. She reports it stolen, and they should destroy the phone or return it to the account of record. All the namecalling directed to the victim of grand theft removes responsibility from the thief. Sounds like being a thief is going to be pretty lucrative and risk-free soon, especially for a new iPhone!
 
2009-12-31 07:41:15 PM  
All other things being equal in a situation, why do so many people give huge corporations the benefit of the doubt?

A customer -might- be greedy and dishonest. You already know the corporation is.
 
2009-12-31 07:42:24 PM  
jake_lex
Look, no police report, any asshole could call in and say "My phone was stolen", and get a new phone when they actually did something like drop it in the crapper or run over it with their car.

What the hell does she expect?


Maybe she expects Apple to not send the thief a new phone? I dunno, is that too much to ask? She's identified the phone as hers with both Apple and AT&T. The thief is the one that wants the new phone all she wants is Apple to send her phone to her once they receive it. How farking hard is that? Apple sucks ass.
 
2009-12-31 07:42:58 PM  
Inchoate: All other things being equal in a situation, why do so many people give huge corporations the benefit of the doubt?

A customer -might- be greedy and dishonest. You already know the corporation is.


THIS
 
2009-12-31 07:56:17 PM  
Apple is not the police. She needs to talk to the police.
 
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