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(The Consumerist)   You would think by now people would know better than to buy anything from Best Buy   (consumerist.com ) divider line
    More: Dumbass, Best Buy, debit cards, inventory, Daniel  
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11603 clicks; posted to Business » on 26 Dec 2009 at 4:05 PM (6 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



92 Comments     (+0 »)
 


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2009-12-26 12:02:10 PM  
The person who wrote the complaint at The Consumerist is a farking idiot. Why? Because the BANK puts a hold on your funds, not Best Buy. It's not Best Buy's problem that your bank has a hold policy, and Best Buy (nor any other retailer) can make your bank release a hold.

Of course, most people know this and wouldn't blame the retailer (except for the person complaining at TC, and subby, apparently).

It wouldn't matter if they'd attempted to make the online purchase at Best Buy, Target, Sears, PlayAsia, Dominos Pizza or any other retailer. If you hit 'submit' online you're committing those funds to the transaction, and the release of those funds-- even if the transaction doesn't go through-- is all a matter of bank policy.

If anyone needs to be complained about, it's the banks for having their stupid policy of debiting you instantly, but crediting you in "a few days". There's no reason that needs to happen in today's electronic world.
 
2009-12-26 12:25:12 PM  

ZeroCorpse: Of course, most people know this and wouldn't blame the retailer (except for the person complaining at TC, and subby, apparently).


And, of course, someplace that calls themselves the "Consumerist."

They are becoming more like WND every day, fanning the flames of faux outrage wherever they can.
 
2009-12-26 12:38:15 PM  

ZeroCorpse: Of course, most people know this and wouldn't blame the retailer (except for the person complaining at TC, and subby, apparently).


I had a similar experience with Best Buy - went to the website, placed my order, received the e-mail stating that the order was ready to be picked up at the local (about 30 minutes drive) Best Buy store, and when I got there not only was the order not ready to be picked up, but the store manager stated that they hadn't even received any of that product...

I'm well aware of the bank policies on credit holds, etc. - but it takes a shiatload of very special talent for Best Buy to submit credit authorizations for products they don't even have in stock.

I no longer shop Best Buy at all, since their store manager didn't even bother to offer an apology for their royal farkup.
 
2009-12-26 12:40:30 PM  

Kyosuke: They are becoming more like WND every day, fanning the flames of faux outrage wherever they can.


Pretty much this, especially with their "never blame the customer!!1!" commenting policy even when the customer is clearly a dumbass.
 
2009-12-26 12:49:46 PM  
I also find faults in this guy's complaint:

#1: He was intending on picking up the unit when he was there, anticipating the loss of funds just from the purchase.

#2: Learning that the purchase was delayed, he went to spend more money at other stores. What did he expect would happen when he went to pick up the GPS unit later on after spending money at other stores using the same card he just used to pay for other gifts?

#3: He lost his job, seems that his credit cards are within a couple hundred bucks from being maxed out, yet spends money on GPS units and other gifts? Then complains about having to borrow money to purchase gifts? This guy needs a lesson in financial responsibility, because if he is that close to his economical limits after losing his job, buying expensive things should be the last thing this guy should be doing.

Now, Best Buy charging too much for the product? I could see a problem there... but the difference between the sale price and the normal price shouldn't have been that much that the guy could go to other stores and buy gifts, put them on the same card, and not expect to get declined (unless he knew exactly what he was getting, the price, added tax, and planned everything to the penny before he left, but I doubt it).

I've been drinking, so if anyone finds anything wrong with this, well, I don't care.
 
2009-12-26 12:54:45 PM  

RoxtarRyan: I've been drinking, so if anyone finds anything wrong with this, well, I don't care.


Nah, you summed it up quite well. What are you drinking?
 
2009-12-26 01:06:33 PM  

Zoinks!: RoxtarRyan: I've been drinking, so if anyone finds anything wrong with this, well, I don't care.

Nah, you summed it up quite well. What are you drinking?


Sam Adams Boston Ale. This ale is smoother than most ales and richer than most lagers with a round, robust taste.
 
2009-12-26 01:27:22 PM  
Agree with everything said here. Yet another Consumerist article over sensationalizing an idiots idiocy as a retailers fault.
 
2009-12-26 01:34:06 PM  

styckx: Yet another Consumerist article over sensationalizing an idiots idiocy as a retailers fault.


Are you saying that you don't see anything wrong with a retailer accepting an order for items they do not have in stock?
 
2009-12-26 01:47:36 PM  

Caradoc: styckx: Yet another Consumerist article over sensationalizing an idiots idiocy as a retailers fault.

Are you saying that you don't see anything wrong with a retailer accepting an order for items they do not have in stock?


That would be a problem if Best Buy actually put the order through and collected the mans money. They did not. The bank put that on hold. It's how it works, every-where. You think online purchases work on the honor system or something?
 
2009-12-26 02:03:17 PM  
And this guy also f*cked up by "cutting up his credit cards". Debit cards are useful for buying groceries, gas, etc. Online purchases or larger ticket item purchases? Not so much.

A credit card would have allowed him to have a much longer period of time to dispute the (possibly erroneous) charges while still having room to buy the rest of his gifts. Directly putting a large dollar amount hold on your checking account funds while using a debit card is a self-inflicted problem.
 
2009-12-26 02:24:57 PM  
There aren't that many options to Best Buy (excluding online shopping) these days.
 
2009-12-26 03:18:01 PM  

damageddude: There aren't that many options to Best Buy (excluding online shopping) these days.


Ever heard of Fry's?
 
2009-12-26 03:28:01 PM  
I've NEVER had a problem with Best Buy. I've purchased, exchanged, and on occasion, returned items that weren't quite up to snuff. It could be that I'm an informed consumer, I pay cash, and I check out most equipment before exiting the store. Also, I'm invariably polite to the staff. Not trying to give a poor schmuck of a salesman a bad day, will usually get you better service. Online I try to stick with PayPal and EBay. Most people are simply morons when it comes to understanding what they're buying, and standard retail practices. Being aware of what can go wrong goes a long way to getting what you want. Remember, the squeaky wheel gets the grease, but it also gets your hamburger spit on.
 
2009-12-26 04:19:49 PM  

jehovahs witness protection


damageddude: There aren't that many options to Best Buy (excluding online shopping) these days.

Ever heard of Fry's?


Yes, because Fry's has stores in every town across the country, just like Best Buy.
 
2009-12-26 04:25:50 PM  

Hau Ruck: And this guy also f*cked up by "cutting up his credit cards". Debit cards are useful for buying groceries, gas, etc. Online purchases or larger ticket item purchases? Not so much.


Not to mention debit cards are less secure to use than credit cards. Can't handle all your money disappearing from your checking account for a few days? Don't use debit cards.
 
2009-12-26 04:27:52 PM  

jehovahs witness protection: damageddude: There aren't that many options to Best Buy (excluding online shopping) these days.

Ever heard of Fry's?


I'm in Kansas City, and to my knowledge, Fry's doesn't exist. We are fortunate enough to have a Micro Center close by, though.

/Still doesn't shop at Best Buy
 
2009-12-26 04:28:19 PM  
No one's going to order a bunch of crap without getting an auth on a card first. Consumers and Consumerist need to understand what the fark is going on before they start freaking out. The primary foul here is a customer who freaked out because he's retarded, and now blames everyone else. Customer service reps don't just hang up on people, if they did, they wouldn't be phone reps. come on. farking tards like this loser are why I farking hate working with the public.
 
2009-12-26 04:28:41 PM  

Something_Creative: I'm in Kansas City, and to my knowledge, Fry's doesn't exist here.


FTFM. I'm sure Fry's does exist, just not in Kansas City.
 
2009-12-26 04:36:13 PM  
If he ordered with a credit card, he could call the credit card company and biatch.
 
2009-12-26 04:42:50 PM  

FuturePastNow: If he ordered with a credit card, he could call the credit card company and biatch.


They still wouldn't release the hold in the vast majority of cases. It drops off in 3-5 business days.
 
2009-12-26 04:45:29 PM  
I also find faults in this guy's complaint:

#3: He lost his job, seems that his credit cards are within a couple hundred bucks from being maxed out, yet spends money on GPS units and other gifts? Then complains about having to borrow money to purchase gifts? This guy needs a lesson in financial responsibility, because if he is that close to his economical limits after losing his job, buying expensive things should be the last thing this guy should be doing.


I basically came here to say this. Maybe I've become too cynical and self-preservationist, but my general attitude would be "Sorry, I lost my job. I can't afford to get you anything for Christmas. Please call my former boss with any complaints." As an added bonus, you might find out who some of your real friends are.

Of course, I'm not a big Christmas consumerist person to begin with. I see it as mostly a holiday for kids and the grown people who expect huge pay days for Christmas to be emotionally unhealthy.

The melding of "gifts" and "requirements" is just weird to me.
 
2009-12-26 04:52:57 PM  
I worked in a bank call center for five years. This was pretty common especially with rental car places. Side note, a customer called and wanted to know how she was out of money. We explained her balance was overdrawn. She said that was impossible she still had checks left. Cool story bro.
 
2009-12-26 04:55:19 PM  
I still use Money Orders when I buy stuff from Newegg.com
 
2009-12-26 04:56:20 PM  

bravian: Hau Ruck: And this guy also f*cked up by "cutting up his credit cards". Debit cards are useful for buying groceries, gas, etc. Online purchases or larger ticket item purchases? Not so much.

Not to mention debit cards are less secure to use than credit cards. Can't handle all your money disappearing from your checking account for a few days? Don't use debit cards.


THIS.
 
2009-12-26 05:04:11 PM  

styckx: That would be a problem if Best Buy actually put the order through and collected the mans money. They did not. The bank put that on hold. It's how it works, every-where. You think online purchases work on the honor system or something?


In the case noted on Consumerist, probably. In my case, they actually put the charge through and sent me the e-mail to come pick up my order despite never having had it in stock.
 
2009-12-26 05:14:03 PM  

Raider_dad: I still use Money Orders when I buy stuff from Newegg.com


Unless your credit is really screwed, that makes no sense. If you have no outstanding credit card debt, you're being foolish if you don't do this:

1. Get credit card with cash rewards
2. Make all purchases on cards
3. Pay off balance in full every month
4. Profit

I've already gotten over $300 back this year from my Costco Amex card, all on everyday purchases that I'd be making anyway (plus some business expenses I get reimbursed for). Why pay cash when you can get paid for using credit?
 
2009-12-26 05:20:28 PM  
www.colinfahey.com

This just in, Best Buy sucks.
 
2009-12-26 05:23:40 PM  
Yeah, the hold vs debit thing is completely valid, and the customer is in the wrong. However, being someone who has coded multi million dollar billing systems I can tell you that a hold will last 1-3 business days (depends greatly on the size/policy of the individual bank). In the case of an upset customer it is possible (with some banks) for the merchant to contact the bank and get the hold removed.

Though I've never heard of this being done, (it's probably a huge PITA), but I know literature I've seen says it is possible.
 
2009-12-26 05:26:19 PM  
WAIT A SECOND

I just re-read this.

Dumbass said the employee offered to check other stores inventory. Instead he went home and made a blind transaction to find out if another store had them in stock? This makes ZERO sense.

I'm calling this guy a complete LIAR. Nothing in his story makes any sense what so ever.
 
2009-12-26 05:35:14 PM  
Last time I was in a Best Buy I had the regional supervisor on speakerphone (on my cell phone) biatching out 5 different customer service/desk/geek squad people.

I was mad because they wanted to charge me a restocking fee on a laptop I returned because they lied about the specs (lower res screen and no gigabit ethernet). The supervisor about went apeshiat whenever the geek squad person told her that there was no manager in the store and they could do nothing for me.

To make a long story short, I stood in line for 3 hours, cops were called, the people in line behind me actually applauded at me taking Best Buy to town (one woman basically said she could have stayed there for a couple more hours), and you're damn right I got my $150 back... in cash.
 
2009-12-26 05:38:34 PM  

jehovahs witness protection: damageddude: There aren't that many options to Best Buy (excluding online shopping) these days.

Ever heard of Fry's?


In my area there isn't a Fry's but you could always go to Circuit City, or CompUSA, American Appliance, or Silo.
 
2009-12-26 05:40:44 PM  
I buy none of my computer stuff online. I drive an hour out of my way to go to Micro Center. BEST-PLACE-EVER for a PC dork. It's like CompUSA on steroids with actual low prices, and staff that actually know what you're talking about.

Seriously, look up Micro Center. Well worth your visit if one is near you.
 
rpm
2009-12-26 05:48:53 PM  

styckx: It's like CompUSA on steroids with actual low prices


Not for everything. Game at CompUSA: $0.88. Same game at Microcenter: $34.99. Even before it hit clearance at CompUSA, it was still cheaper than the full price it was at Microcenter.

Still, it's not always true, even for games. I've seen games at a "manager's discount" at CompUSA that were still twice MSRP.
 
2009-12-26 05:51:12 PM  

Mad_Radhu: Raider_dad: I still use Money Orders when I buy stuff from Newegg.com

Unless your credit is really screwed, that makes no sense. If you have no outstanding credit card debt, you're being foolish if you don't do this:

1. Get credit card with cash rewards
2. Make all purchases on cards
3. Pay off balance in full every month
4. Profit

I've already gotten over $300 back this year from my Costco Amex card, all on everyday purchases that I'd be making anyway (plus some business expenses I get reimbursed for). Why pay cash when you can get paid for using credit?


5. Most CC's offer some kind of buyer's protection
 
2009-12-26 05:51:41 PM  
Here by Detroit about all we have are Best Buys and local computer shops. The locals prices are terrible, but the products are usually decent. Especially since I'm in super cheap mode right now, and have been cleaning them of some of their older used hardware stocks. The Best Buys surprisingly only carry higher end parts that I can neither afford nor need right now.
 
2009-12-26 05:52:22 PM  
By the way, half the stories on Consumerist seem completely made up.
 
2009-12-26 05:55:19 PM  
Buying anything at Best Buy outside of DVDs, Blu-Rays, CDs or video games is, generally, not the wisest idea in the world. The store used to be pretty reliable, but in the past few years they've descended to a level of shady that would've made Crazy Eddie blush.

And the Geek Squad are their foot soldiers.
 
2009-12-26 05:57:39 PM  

Invisible Pedestrian: By the way, half the stories on Consumerist seem completely made up.


Lots of people see people throwing fits at retailers, and getting the retailer to do something special for them. They are jealous.
 
2009-12-26 06:01:58 PM  
I used to comment at the Gawker version of Consumerist, but ever since they got bought by Consumer Reports, my comments keep getting..ahem...removed.

I would say a good half of Consumerist could easily pass for the Snopes message board, all partial truths and misinformed people. And that is just the people who write for them, nevermind those that post there.

/I think they got mad when I pointed out the BBB is a total scam
//The company that I work for wages war on the BBB for good reason
///It is like a mob protection agency, only ran by Herb Tarlic types.
 
2009-12-26 06:25:24 PM  

RoxtarRyan: I also find faults in this guy's complaint:


all of this sounds right to me.
 
2009-12-26 06:38:43 PM  
Hey Best Buy, Circuit City is still waiting for you to join them in hell.

/shops at Ultimate Electronics
 
2009-12-26 06:50:25 PM  
My mother-in-law is going through this with the local best buy over a microwave right now. Three weeks in and nobody can tell her where it is, half the time they don't answer the phone, and if you call the main CS number you just get transferred until they disconnect the call. This is her first big-ticket purchase from them and she's indicated it's also her last.

It's nice the BB ball-lickers are here right out of the gate to defend Best Buy's non-existent honor, but, frankly, Best Buy is a shiat store with shiat products, shiat prices, and shiat-brained customers. Anybody who buys from them more than once has a mental defect.
 
2009-12-26 06:52:21 PM  

styckx: I buy none of my computer stuff online. I drive an hour out of my way to go to Micro Center. BEST-PLACE-EVER for a PC dork. It's like CompUSA on steroids with actual low prices, and staff that actually know what you're talking about.


Dude, you should seriously consider Newegg. Never a lick of trouble with them. Don't know how their prices compare, though.

/no Micro Centers around here.
 
2009-12-26 07:06:14 PM  
Regardless of the article and its contents, I would not shop at Best Buy EVER because of their horribly annoying Canadian TV Christmas ads.fark YOU, Best Buy.
 
2009-12-26 07:08:02 PM  
If this guy was requesting an in-store pickup for an item he was told was in stock at that store, why go home, place an online order (that listed a different price), wait, wait, and then drive to the store? Why not just drive directly to the store to begin with?

And the Best Buy employee sounds like he gave bad info about price/availability, but there are in-store prices and online prices. They are not always the same. You can't get in-store prices by ordering online for in-store pickup. In-store pickup is so you can avoid shipping costs/time, not so you can get in-store prices at home without having to compete with other in-store shoppers.
 
2009-12-26 07:42:15 PM  
I buy all my electronics from Crazy Gideon.

img63.imageshack.us
You got a problem with you head!
 
2009-12-26 08:04:53 PM  
cutting up your credit cards when you own thousands makes sense. he cut up his cards while claiming to have several thousand dollars he was gonna buy xmas crap with.why? in an emergency cash and debit cards can be useless. he says he bought a couple of the gps units. it sounds to me like he got a really good price on something that was one of those damn 2 pieces for every store sales gimmicks. so the clerk shouldn't have sold them to him and bb can't find any more and they probably don't want to give them to him at the low price if they find more anyway.
 
2009-12-26 08:38:47 PM  
I've bought a few things at BB but only after checking out Newegg, Provantage, etc. Once I needed a printer and a UPS, their prices were a couple of bucks higher than newegg and I didn't have to pay shipping.

If he went to BB and they didn't have it but was told he could order online for full retail price...and he did...he's an idiot.
 
2009-12-26 08:40:32 PM  
FTA: I had more than a several hundred dollars that I set aside for Christmas shopping.

Translation: Someone had no idea how much money they had and wasn't keeping track.

Also he lost his job but was shopping for xmas gifts that cost hundreds of dollars (no doubt because they were on sale). And was over at Macy's?

Something(s) don't add up, here.
 
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