Do you have adblock enabled?
If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(Computerworld)   AT&T blames iPhone users for network problems, tells investors they won't meet traffic demands for "at least a few years"   (computerworld.com) divider line 323
    More: Amusing  
•       •       •

16489 clicks; posted to Main » on 09 Sep 2009 at 10:36 AM (5 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



323 Comments   (+0 »)
   

Archived thread

First | « | 1 | 2 | 3 | 4 | 5 | 6 | 7 | » | Last | Show all
 
2009-09-09 12:42:06 PM  
Pvt. Bytes: Actually I find that quite clear. If my service isn't connecting, or I can't make a call or get to the web, I call AT&T. If my battery dies, or the screen doesn't light up, I call Apple.

You call, but does anyone answer?
 
2009-09-09 12:42:51 PM  
bemis23: you have pee hands: mynameist: slykens1: Come on, even in rural India I've used GSM networks with better coverage than ATT has in most cities in the US. And they pay a fraction of a penny per minute, not near what we pay.

Indiana is far from a rural state. You have to keep going west to get a clue what most of the US is really like.

This is either really funny or really dumb, but I'm not sure which.

Well Indiana is very populous compared to say....Nebraska, Wyoming, North/South Daktoa, Idaho, Utah, and Alaska. So congrats...you rank atleast 42 out of 50.


The original comment was referring to India.

The population density arguments for internet bandwidth / cell phone coverage always fall a little flat in light of the excellent coverage in the Nordic countries, which are very sparsely populated. And I don't know why you'd need to go into the northern plains to "get a clue what the US is really like". There may be a lot of land there, but there just aren't that many people living somewhere between Helena and Minot to complain about bad coverage. Most people live places like New Jersey, Houston, and LA which are quite densely populated, and this really isn't different from anywhere else in the world though our suburbs sprawl more. All in all there was so much wrong with mynameist's comment I'm not sure whether the whole thing was supposed to be like the Austria/Australia meme.
 
2009-09-09 12:42:53 PM  
"Hey, we only sold you the phone and the service. It's your own damned fault for using the thing."
 
2009-09-09 12:42:56 PM  
I love how so many people in this thread think that Verizon wouldn't be having the exact same problems if they had exclusivity contracts with Apple for the iPhone. The iPhone is an added burden on top of all the other smart phones that use the data network. If Verizon had exclusive rights to the iPhone on top of all their users who have smart phones, it would almost certainly be the exact same situation, except you guys would be biatching about how much Verizon sucks instead of ATT.

/love my iPhone
//don't have any of the problems the article suggests
 
2009-09-09 12:44:03 PM  
jtown: And I'll fight like hell to avoid that fee because they're failing to provide the contracted service.

Can you tell me where you are guaranteed minimum bandwidth in your contract? Shiatty service doesn't mean they aren't providing the contracted service.
 
2009-09-09 12:44:38 PM  
I love my iPhone.

I don't give a rat's ass about the 3G network, but it's never failed me here in DC or all the way up to Pittsburgh. it's slow as hell, but I don't care. It's internet over a phone line guys! Remember modems?

By the way, the article is farked.

I get my internet stuff from a computer and DL it to the phone. Ta-Da! Works fine. All you people who think that the internet is a right granted by God and just as ubiquitous need to learn a few things about networking. Try googling Alohanet to learn about latency.

\and get off my iLawn.
 
2009-09-09 12:44:52 PM  
Joey Jo Jo Jr Shabadu: Mugato: And as an aside, what's so great about Avid? The basics are pretty much the same as they are with Final Cut but I just don't dig the interface as much. What does Avid do that Final Cut doesn't?

I've only used AVID once or twice and didn't really like it (probably due to being more familiar with other NLEs), but its dominance in the industry is fading. It gained that position pretty much by being the only one around for a while. At the time, their software and hardware was unparalleled. But others have caught up, especially in this age where practically anyone can afford to create films, commercials, etc.

There's speculation that AVID could become exclusively a hardware company, which would really open the door for Apple or Adobe to take over.

Then again, there's also a lot of concern over Apple's commitment to its pro apps division.



That's interesting. I have one professor who will only work with Avid, another who will only work with Final Cut. As a former programmer, I know that the Final Cut cat knows a shiatload more than the Avid dude does. So I'm leaning towards Final Cut.
 
2009-09-09 12:46:51 PM  
mynameist: slykens1: Come on, even in rural India I've used GSM networks with better coverage than ATT has in most cities in the US. And they pay a fraction of a penny per minute, not near what we pay.

Indiana is far from a rural state. You have to keep going west to get a clue what most of the US is really like.


Ok Ive read through the thread but this is still cracking me up.
 
2009-09-09 12:49:13 PM  
bartink: Pretty happy with my Palm Pre.

I asked to try the keyboard on the Pre at Best Buy. Started typing on this ridiculously small thing and made no errors whatsoever. Seriously. Signed a two-year contract within five minutes. It's been over a month & major regrets yet.

www.screenwritingforhollywood.com
 
2009-09-09 12:51:08 PM  
My cell phone make calls. Thats all I need it to do. When I get out of the house, I like to leave that other stuff at the house and actually enjoy this weird thing called real life
 
2009-09-09 12:51:25 PM  
Does this mean that tethering is not going to happen?

Time to rage. Iphone is running about 5 years behind every other standard cellphone in so many areas.
 
2009-09-09 12:51:27 PM  
Mootwo: FlashHarry: how can AT&T legally claim "more bars in more places" when in fact it has some of the worst reception of any us carrier?

Because it "bars" you from using standard features in more places.


*giggity*
 
2009-09-09 12:51:53 PM  
FlashHarry: blame the customer. great plan.

i love my iphone, but i farking hate AT&T. as soon as another carrier becomes available, i and legions of iphone users will jump ship.


THIS.

AT&T sucks balls. It's the most overpriced, and their coverage blows. Verizon blows the doors off of AT&T in most cases.
 
2009-09-09 12:53:48 PM  
I'm on my iPhone, suckin' all yer bandwidth.

/turns on wifi for the heavy stuff
//wonders if they'll redo the rate plans to compensate themselves for the inconvenience...again...
 
2009-09-09 12:53:52 PM  
floor9: Barakku: People using common features on a very expensive phone with an expensive plan? Unreasonable!

Unbelievable. Why don't customers take some personal responsibility? Just because they're on a $90 plan doesn't mean they can go sending picture mail whenever they feel like!


you forgot the word unlimited after 90
 
2009-09-09 12:54:01 PM  
Penguin Death Squads: I have an LG dare and verizon, its all the touch screen of the iphone without the idouchery and the network is awesome.

hmmm...this 'idouchery' you speak of. Is this the same idouchery that just allowed me to check my email more quickly than if I was at my computer? Or maybe it's the same idouchery that allowed me to watch espn video sports highlights while sitting on the bus in rush hour traffic.

No No. It MUST be the same idouchery that allowed me to bring up a digital google map, find my location using GPS, allow me to type in my destination address, and route me there, thereby preventing me from getting lost and being late to my friends wedding.

Go ahead and open up maps.google.com on your LG Dare and see how far you get. no no, go ahead, I'll wait...

I'm not trying to pick on you, nor do i have any problem with anyone on Verizon. I had verizon for years and recently switched to AT&T and got an iPhone. Is the service perfect? no, but neither is verizon's. I've dropped tons of calls using Verizon's network, and I have had similar experiences with AT&T. The majority of the time, it works, and I bet for most of you, that's the case. is the iPhone perfect? no, but neither is the Dare, or the enV touch, or any phone. They all have strengths and weaknesses. It's simply a matter of preference.
 
2009-09-09 12:54:29 PM  
"There are simply too many users using data-intensive applications," Donovan said. "Users expecting to just pick up their phone and use 3G data whenever they want are being unreasonable."


Yeah, how dare AT&T offer me an unlimited data plan, and I pay for that plan as agreed upon, and then I want to use that plan that I payed for. I'm just being unreasonalble.
 
2009-09-09 12:54:40 PM  
FlashHarry: blame the customer. great plan.

i love my iphone, but i farking hate AT&T. as soon as another carrier becomes available, i and legions of iphone users will jump ship.


You can do it now...iPod Touch (you know, your phone without the phone) can use Skype to place calls where ever there's wifi. And, you can have wifi where ever you want to go. It's a lot cheaper than the AT&T plan, too.
 
2009-09-09 12:56:40 PM  
iollow: Rapmaster2000: I've used a MacBook Pro for the last 3.5 years. On my next laptop, I'm going back to Windows. The Mac is way overpriced for what you get. The interface is nice, but the only real advantage I enjoy is the ability to use UNIX from the terminal.

I was considering a laptop recently. For what I want, I configured a Dell studio laptop for $900, an Asus for also around $900, or a Macbook Pro for $1250.

Honestly, it's not a huge difference, so I would have to decide if $350 is worth OSX and some other perks. It's certainly a much better designed notebook than either the Dell or the Asus.

The big difference is that both Dell and Asus have a $500 option and Apple does not. But since I'm not really interested in that option it's not a big deal to me.


Thats a 30% price difference at that price. I am not sure what you consider a huge price difference but I think at 30% this should qualify as one.
 
2009-09-09 12:57:18 PM  
Goodfella: Does this mean that tethering is not going to happen?

Time to rage. Iphone is running about 5 years behind every other standard cellphone in so many areas.


You could just get a better phone. I don't pay for most apps(and can make my own fairly easily), I'm not forced to break warranty to download "unapproved" apps, I don't pay for tethering, I've got a slideout keyboard and a stylus to go with my touchscreen, and it only cost me 50$.

I'm also fairly happy with my AT&T coverage in LA, which I wasn't when I had my Blackjack.
 
2009-09-09 01:02:37 PM  
siromega: The reason Verizon's network doesn't have these problems is because they don't have a device like the iPhone. I will continue to assert that had Apple and Verizon gotten together to do the iPhone they'd be the one having network difficulties.

I hope Apple announces a CDMA iPhone for Sprint/Verizon next year. If nothing else, AT&T will see a bunch of customers leave and the AT&T network performance will get better. Its a lot easier for Apple to sell 15M phones per year if they can distribute that bandwidth demand across three separate cell phone networks (T-Mobile not included because of their funny 3G frequencies), instead of having to rely on AT&T to carry all the traffic for all those phones.


Stop making sense!
 
2009-09-09 01:05:29 PM  
drop.ndtv.com

The HTC Hero...

th05.deviantart.net
 
2009-09-09 01:05:42 PM  
coolcashiat77: I would check your facts.. Here on Verizon's site, the minimum plan for Smartphone data/voice plane is $99. I believe the iPhone plan starts at $79.99 for 450 minutes with data.

That's incorrect. Baseline unlimited data + 450 minutes for a Verizon Wireless smartphone is $39.99 + $29.99 = $69.98. Unlimited data + unlimited messaging + 450 minutes for a non-smartphone device (such as the enV Touch) is $69.99.
 
2009-09-09 01:06:31 PM  
Mugato:
That's interesting. I have one professor who will only work with Avid, another who will only work with Final Cut. As a former programmer, I know that the Final Cut cat knows a shiatload more than the Avid dude does. So I'm leaning towards Final Cut.


Obviously it surely couldn't hurt to have a good knowledge of both. Most people don't have that option available though.

It can really be a pain in the ass for people when they look for jobs in the industry and certain agencies only want to interview Final Cut editors, others only want AVID editors, others Premiere, etc. A lot of these companies are extremely shortsighted in that approach because the same principles carry over through all of these programs. They would be better off just hiring the editor with more skill and editorial vision, and then just pay for them to take a class or get training for their NLE choice. Instead they might be getting a less competent employee just to save a few bucks up front.

Pixar seems to look at this the right way. I remember checking out their job openings a while back and it basically said something along the lines of "We're looking for people who can demonstrate the ability to tell the story regardless of the software package used to get there. We can teach our software to you."

Makes sense to me.
 
2009-09-09 01:10:40 PM  
Could that constitute a breach of contract with Apple in any way and free them to make deals with other carriers?
 
2009-09-09 01:11:54 PM  
jiggs: Where are they spending all the money they have coming in with the surge of iPhone customers? Should they be allowed to sell a product that is crippled? Isn't this like selling a car then not giving the buyer access to a freeway (if Ford owned the on-ramps)?

That AT&T sucks is just a given at this point. All of the cell carriers suck in the US. Some laws need to changed to allow some competition.


You mean like breaking up Ma Bell companies?
 
2009-09-09 01:12:41 PM  
pureobscure: *uses the bullet-proof BlackBerry for email and couldn't care less about stupid ifart apps and other shiat that keeps the gadget tards entertained*

Word. I write iPhone software for a living. People ask me "why do you have a Blackberry?" and I reply "Because I have shiat to do"
 
2009-09-09 01:16:17 PM  
Having worked for AT&T when they were called Cingular (and make no mistake, it's the same company. They only changed their name because they pissed off enough people as Cingular that the name was becoming unmarketable to the astronomically large number of customers they drove away...what they call "churn") I can tell you their business strategy is a simple one--sell, sell, sell!

Sell, no matter what you can or can't provide. Sell, even if it means tricking or bullying the customer. Sell, until you breathe your last, sell! Everything else, especially the customer, comes second.
 
2009-09-09 01:16:25 PM  
Last I checked AT&T and Verizon are both ridiculously overpriced carriers. People go with them because it's not cool to use Sprint or T-Mobile.

/Sprint user.
//Cheapest plan possible.
///Doesn't like text messaging.
////Will likely give in sooner or later.
 
2009-09-09 01:16:52 PM  
iollow: Funny you would pick the Grateful Dead as an example. They would always allow people to record their concerts and even had special areas where people with equipment could set up.

Funny is right because I believe Arista or one of the other labels is trying to make such bootlegs illegal on the premise they plan to release said concert as a paid-for album at some unspecified point in the future
 
2009-09-09 01:17:50 PM  
Is the AT&T network really that shiatty? I've gotten strong service deep in the back woods of North Carolina and 30 miles from anywhere in the Mojave Desert while Verizonites couldn't get a single bar.

/Cingular/AT&T for five years now and have never once had a network problem
//but don't have an iPhone. Maybe that's what sucks
 
2009-09-09 01:18:53 PM  
Mugato: FeeltheIllinoise: Consider a fully loaded mac pro, some sort of black magic or kona card card and final cut studio 2, you could spend $10,000-$15,000. A comparable Avid system can get up to $90,000.


Learn something new every day. There's also the convenience of Apple products being able to talk to each other with ease. Functionality that you have to jump through hoops for on a PC.

You can say the same thing about Avid. With Avid, the software and hardware are designed by the same company much like Apple. You get overall better stability, one stop shop and one source for tech support. There are many large facilities that have millions invested in avid and their hardware so switching to FCP isn't very viable. There are also plenty of editors that have been using avid for years and thats what they prefer. Neither piece of software is superior, they both work well and do some things better than the other. It comes down to preference of the editor and what you can afford. If anything, it forces both companies to work harder and build a better product every year. For a while, avid was the only game in town.

And as an aside, what's so great about Avid? The basics are pretty much the same as they are with Final Cut but I just don't dig the interface as much. What does Avid do that Final Cut doesn't?
 
2009-09-09 01:19:44 PM  
Mugato: Rapmaster2000: It has some great features and I appreciate the platform architecture, but the inability to send and receive photos to phone #s is rather pathetic.


I think the fact that I can't convert a sound file into a ring tone sucks. It comes from the inability to download an attachment in an email, something I could do with my Razr. I asked one of the geniuses at Best Buy and he shrugged his shoulders and suggested that there might be some software for that. So no, the iPhone isn't perfect by any means but I still like it.

/"sonar" ringtone isn't that bad I suppose
//still wants the CTU ringtone back


Um - it's straightforward to do in iTunes. There's lots of online step-by-step documentation.

/just did it to get GB's "GET OFF MY PHONE!" as a ringtone.
//the lulz when it goes off is great!
 
2009-09-09 01:19:54 PM  
Regarding TFA...

Amen!
 
2009-09-09 01:21:35 PM  
Freakman: Is the AT&T network really that shiatty? I've gotten strong service deep in the back woods of North Carolina and 30 miles from anywhere in the Mojave Desert while Verizonites couldn't get a single bar.

/Cingular/AT&T for five years now and have never once had a network problem
//but don't have an iPhone. Maybe that's what sucks


Perhaps it's just that different carriers have better infrastructure in different areas of the country/world.

However, I find it ironic whenever AT&T or Verizon has no bars in New Jersey since both are headquartered here.
 
2009-09-09 01:23:25 PM  
iPhone owners are pretentious pricks.


//iPhone owner
 
2009-09-09 01:25:35 PM  
Here's the quick way to make a ringtone in iTunes for those of you who don't know how:

1) set iTunes "lossless" format to .m4a
2a) Use a program, such as Audacity, to edit your song to 30 secs;
- or -
2b) Get info on the song and choose its start/end point
3) Right-click the song to "convert to Apple Lossless" format
4) Ctrl-R the song to locate it in Finder/Windows
5) Delete the song from your library, but choose to keep the file (optional)
6) Change file extension to .m4r
7) Re-import
 
2009-09-09 01:25:43 PM  
Apple needs to cut the exclusivity cord and not only open iPhone in the USA to other GSM cellular networks but make a CDMA/Verizon version as well. With the iPhone it is the device and the apps, not the network. Any network will do.
 
2009-09-09 01:31:38 PM  
WTF Indeed: Verizon. Yeah the phones suck, but I can make a call in the middle of farking nowhere and have it connect. Suck it jesus phone users.

Bah ... I had Verizon. Everything that everyone says about AT&T I say about them. I've had rather good customer service from AT&T. I get full signal from AT&T at my house and dropped calls all the time with Verizon in the same location. I also love my iPhone. I'm sorry the Storm just doesn't compare.

I think the fact is that they are all monopolistic and they all suck and YMMV with whatever carrier you chose.
 
2009-09-09 01:33:28 PM  
El Chode: iollow: Funny you would pick the Grateful Dead as an example. They would always allow people to record their concerts and even had special areas where people with equipment could set up.

Funny is right because I believe Arista or one of the other labels is trying to make such bootlegs illegal on the premise they plan to release said concert as a paid-for album at some unspecified point in the future


Who is arista? i can't find much info.
 
2009-09-09 01:38:58 PM  
I think how good the at&t and iphone combination depends a lot on where you are, im a little south of portland, Oregon, and my iphone and at&t have been pretty decent. Yes a rare dropped call, and there was 30 minutes one day where I had no signal. Basically my up time is around 99.99%

One thing though-I made sure to buy my phone from the apple store instead of the local at&t store. I had some issues with my first generation iphone, and getting it replaced was insanely easy with apple. at&t store would argue with people over the same issue, Apple store went "huh let me get you another one...."

I have signal inside every building I have been in, and others havent on other services. However from the comments here its clear my experience is based on where I live, not the average service level.

And as for customer service, for the love of god I have no idea why companies dont value it anymore. Try dealing with xbox live customer service over them overcharging you, and see how it works out. ugh. So far I have been fortunate to not have to deal with at7t's.
 
2009-09-09 01:39:18 PM  
FeeltheIllinoise: Mugato: FeeltheIllinoise: Consider a fully loaded mac pro, some sort of black magic or kona card card and final cut studio 2, you could spend $10,000-$15,000. A comparable Avid system can get up to $90,000.


Learn something new every day. There's also the convenience of Apple products being able to talk to each other with ease. Functionality that you have to jump through hoops for on a PC.

You can say the same thing about Avid. With Avid, the software and hardware are designed by the same company much like Apple. You get overall better stability, one stop shop and one source for tech support. There are many large facilities that have millions invested in avid and their hardware so switching to FCP isn't very viable. There are also plenty of editors that have been using avid for years and thats what they prefer. Neither piece of software is superior, they both work well and do some things better than the other. It comes down to preference of the editor and what you can afford. If anything, it forces both companies to work harder and build a better product every year. For a while, avid was the only game in town.

And as an aside, what's so great about Avid? The basics are pretty much the same as they are with Final Cut but I just don't dig the interface as much. What does Avid do that Final Cut doesn't?




Basically Avid got to the party before everyone else did. It has a greater market share (though it's fading fast). I HAVE to use AVID at work, I use FCP at home. Why? FCP is more efficient, it's easier to use (IE it allows a user to decide how they want to edit. You can edit via keystrokes, mouse, drag and drop, or a combination thereof). Avid, you primarily edit via keyboard combinations that take forever to learn. FCP also allows you to "hide" video layers, makes effects work a heck of a lot simpler, and doesn't require special hardware. (It's also $50,000+ cheaper..)

Avid's somewhat of a dying breed. In fact, they didn't even show at NAB last year.

To be fair, I've used Premiere here and there and wasn't too impressed and Vegas is a fun PC editing system if you're just doing basic stuff.
 
2009-09-09 01:39:27 PM  
tweekster: Who is arista? i can't find much info.

Arista records? The wholly-owned subsidiary of Sony Entertainment?
 
2009-09-09 01:39:48 PM  
El Chode: Here's the quick way to make a ringtone in iTunes for those of you who don't know how:

What? There's no app for that?
 
2009-09-09 01:41:34 PM  
El Chode: tweekster: Who is arista? i can't find much info.

Arista records? The wholly-owned subsidiary of Sony Entertainment?


How would that matter to the grateful dead or other bands that allow and encourage taping of their shows?
 
2009-09-09 01:41:44 PM  
slykens1: ATT's 3G network is WCDMA/HSPA. It's combined voice and data and allows simultaneous voice and data. It's just packets. High data use affects voice packets because they're all fighting for the same bandwidth. (Even though voice has priority in theory)

Verizon's 3G data network is EVDO (Evolution Data Only) which as the name implies is data only. High data use here only affects other data users, not voice users.


I don't understand why WCDMA/HSPA networks come with stupid phones. The Iphone is neat, but its services are still integrated at a cave man level.

To me, the MINIMUM acceptable service for an advanced phone on a combined network would be two way videophone with simultaneous streaming, file transfer, and chat text.

Sort of like Skype has done since 2004.
 
2009-09-09 01:43:23 PM  
Greywar: I think how good the at&t and iphone combination depends a lot on where you are

This. That. Say it slowly and in unison everyone.

In the Northeast I am using a G1 on AT&T, vs everyone in my family who has Verizon. Up here, AT&T has superior coverage and Verizon simply blows. I've never dropped a call and have coverage everywhere I go.

//Location. Location. Location.
 
2009-09-09 01:44:21 PM  
MMS is a kludge wrapped in a kludge on top of another kludge, and may possibly be the WORST way to transfer arbitrary data over the existing mobile phone infrastructure.

Hopefully AT&T's continuing refusal to support MMS messaging on the iPhone will be the first step towards killing the service altogether.
 
2009-09-09 01:44:28 PM  
FlashHarry: blame the customer. great plan.

i love my iphone, but i farking hate AT&T. as soon as another carrier becomes available, i and legions of iphone users will jump ship.


This. AT&T is just... awful. Anytime I have to call their customer service I want to shoot myself in the face. I used to work in a customer service job on the phones and I can't believe how stupid some of these people are!
 
2009-09-09 01:46:04 PM  
dognose4: ""Overnight we're seeing a radical shift in how people are using their phones"

Really, overnight? The thing has been out for over 2 years, and within months of it's release, most in the know knew it was going to be a hit. 10 million units later, it's an overnight shift?


I would argue that the unlimited data plan was much more of a hit than the phone. The app store is more a hit than the phone. You can't even use a competing web browser or set an mp3 as the ring tone.
 
Displayed 50 of 323 comments

First | « | 1 | 2 | 3 | 4 | 5 | 6 | 7 | » | Last | Show all



This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »
Advertisement
On Twitter






In Other Media


  1. Links are submitted by members of the Fark community.

  2. When community members submit a link, they also write a custom headline for the story.

  3. Other Farkers comment on the links. This is the number of comments. Click here to read them.

  4. Click here to submit a link.

Report