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(Gizmodo)   The last day at Circuit City, from an employee's perspective   (i.gizmodo.com ) divider line
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19570 clicks; posted to Business » on 05 Feb 2009 at 2:05 PM (7 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2009-02-05 01:06:45 PM  
All I learned is that the last day is when you get the good sales, and that he was too whiney about the insensitivity of customers.
 
2009-02-05 01:22:33 PM  
It's very depressing seeing these customers, in which I nicknamed "vultures", not even giving a crap at how we are losing our jobs, but wanting only a deeper discount.

Someone call the whaaaambulance. Why the hell else would I go into a closing store? To pay top dollar in exchange for the assurance that the store will be there for the long term and service the product if there's a problem? To give big hugs to the anonymous retail drones and whisper that everything is gonna be OK while stroking their hair?
 
rmz
2009-02-05 01:33:47 PM  
FTA: "Yeah, #2 consumer electronics retail store and we're forced to close our doors because the economy failed us and now 34,000 employees are without jobs, all because people didn't wanna go out and spend money to we could keep operating."

Yeah, let's blame it all on the economy. CC had no part whatsoever in its own downfall, right?
 
2009-02-05 01:36:23 PM  
The attitude of this salesperson is exactly why CC failed.......
 
2009-02-05 01:48:07 PM  
This what CC gets for firing their experienced sales people to bring in someone who will work for less. Firing those employees was an executive cash grab with no thought to the consequences. Oops.
 
2009-02-05 01:48:43 PM  
Don't get me started with Circuit City. Oh, too late. So I needed a 4 GB flash drive. I go to Circuit City Sunday thinking I will get a great deal. They have guys standing at all 4 corners of the intersection holding up giant signs with "Save 40% off" in giant font. In very tiny front after the "Save" and before the "40% off" are the words "up to". So I go in there. Good luck finding anything 40% off. Most of it is 10% or 20% off and they jacked up all their prices the day after they announced they were going out of business. They had 4 GB flash drives for $19.99 - but wait, you get 20% off! Everyone was gathered around them thinking $15.99 is a great deal. Best Buy has 4 GB flash drives on sale this week for $12.99. Best Buy STILL beats Circuit City prices, even though Circuit City is having a "going out of business sale". Unbelievable.
 
2009-02-05 01:55:43 PM  
I worked for Circuit City from 1991 to 1998, back when they were actually a good company to work for. They had industry prestige and muscle, the sales people were commissioned and made good livings ($60K to $80K a year was not uncommon), the management was solid, the benefits were sweet, and they actually did a damn good job of ongoing product training for all sales people.

Those days are long gone. I'm convinced that Circuit City's first (and perhaps biggest) mistake that spelled the beginning of the end was when they fired all of their top sales people and converted all the positions to piddly hourly wages. That happened well after I left, but a lot of my old friends got screwed by it.

From that moment on, the store was never the same. They could no longer tout themselves as the premier electronics retailer with the most helpful and knowledgeable staff, and the best customer service. What they did is willingly put themselves into a position where they must compete head-to-head with Wal-Mart and Best Buy, who employ clerks instead of serious sales people, and CC no longer had anything better to offer. Combine that with a few more bad decisions at the corporate level and wasteful spending, and it was only a few short years before they lost the game.

So Long Circuit City. You were great for a while.
 
2009-02-05 02:00:32 PM  

Walker: They have guys standing at all 4 corners of the intersection holding up giant signs with "Save 40% off" in giant font. In very tiny front after the "Save" and before the "40% off" are the words "up to". So I go in there. Good luck finding anything 40% off. Most of it is 10% or 20% off and they jacked up all their prices the day after they announced they were going out of business.


You are correct that they raised their prices at first, but there is a reason.

Once Circuit City contracted with the liquidation companies to get rid of their stock, they no longer had control over the pricing. The liquidators are setting the prices, and they're not there to compete with Best Buy, they're there to make as much profit as possible while getting rid of inventory.
 
2009-02-05 02:01:17 PM  
I agree with some of the comments above. If those were their "liquidation" prices, then they don't want to get rid of their inventory that badly.
 
2009-02-05 02:14:12 PM  
CC failed because everything was over priced and the management ran it into the ground.
 
2009-02-05 02:18:06 PM  

It Smee: This what CC gets for firing their experienced sales people to bring in someone who will work for less. Firing those employees was an executive cash grab with no thought to the consequences. Oops.


But thank God that enabled them to give out million-dollar retention bonuses for their VPs. Because, where would they be without them?
 
2009-02-05 02:19:35 PM  

Epsilon: they're not there to compete with Best Buy, they're there to make as much profit as possible while getting rid of inventory.


That's actually a pretty solid business model. Wonder why CC didn't think of that first?
 
2009-02-05 02:19:44 PM  

bostonowns: CC failed because everything was over priced and the management ran it into the ground nobody wants to pay $24.99 for the fullscreen Gigli DVD.



FTFY.
 
2009-02-05 02:19:45 PM  
real shaman

The attitude of this salesperson is exactly why CC failed.......

You have no idea how right you are; according to CNN, the guy's name is John Divx.
 
2009-02-05 02:20:04 PM  
I like the bit where he put on a Russian accent. Reminded me of the scene in the Turner Diaries where the one guy who's part of the Order puts on a fake Jewish accent to put some angry jews off the trail of some of his racist Order buddies.

/Yes, I've read the turner diaries
//Yes, it's an awfully written book
///Circuit City sucks.
 
2009-02-05 02:21:23 PM  
And nothing of value was lost.
 
2009-02-05 02:21:46 PM  
I'd feel bad for CC and its employees, but the fact that they named their tech service Firedog ignites some kind of primal rage within me.
 
2009-02-05 02:22:00 PM  
Divx was a shining example of how arrogantly out of touch the management was. They always felt that the customers should accommodate them and not vice-versa. I knew they would eventually fail when my old economics teacher in Richmond told me that several high-ranking executives took a few classes with him. After class, he talked retail to them (his passion). He asked about the up-and-coming "Best Buy" and what their strategy was going to be for them. They arrogantly laughed and said that Best Buy is and will never be competition because they sold like twice as much that year. Wow.
 
2009-02-05 02:22:24 PM  
Never mind bonuses. One of the main gripes associates currently have is the complete loss of any accrued Paid Time Off, some associates had as many as 140 hours of it that had accrued from never taking a vacation in a year, which has now disappeared into a puff of smoke

is this legal?

I haven't finished reading the article yet, but I wanted to say that I went to Circuit City for the first time in my life the Saturday after the announcement. Call me a vulture whatever, but with the 10% discount, prices were still higher than places I normally shop.

The atmosphere, the dull lighting and the layout of the store, coupled with the fact that maybe about 70% of the store was stuff I have no interest in anyway, I kinda felt sick to my stomach. As soon as we walked in, I wanted to turn around. I don't wonder why they're going out of business, and probably won't bother going back on the last day, if that hasn't already happened.
 
2009-02-05 02:22:41 PM  
And why should we care about sales people? Is McDonalds no longer hiring?
 
2009-02-05 02:23:00 PM  
I know it's you, Ted, and you're an asshole.

Best part of the story.
 
2009-02-05 02:24:15 PM  
does cc still own carmax?
 
2009-02-05 02:25:03 PM  
Wow. That is sad.

But I'm really just disappointed I wasn't at the store when they started hacking 50% off so that I could've gotten a sweet laptop at their expense.
 
2009-02-05 02:25:14 PM  
I went in looking for a 6-foot firewire cable. I think that thirty-nine dollars is a wee bit much for that, sorry, CC, I think I'll try monoprice.
 
2009-02-05 02:25:57 PM  

Pimpin' Dubya: does cc still own carmax?


No. Circuit City got rid of their only profitable venue a few years back.
 
2009-02-05 02:26:18 PM  
Did anybody go to Circuit City on the Friday of the store closure announcement? I was thinking about going, to see if I could get some kind of crazy unofficial discount, because hey, it's not like they could get any more fired. But, I didn't end up going because I didn't know anyone who worked there and why would they give some random asshole a huge discount?
 
2009-02-05 02:26:56 PM  
Wondering if somethings a good price?

Access Amazon from your mobile. That works pretty good. Best Buy is a bit cumbersome from a phone. But 10% off is NOTHING compared to a good sale.
 
2009-02-05 02:27:25 PM  

Epsilon: I worked for Circuit City from 1991 to 1998, back when they were actually a good company to work for. They had industry prestige and muscle, the sales people were commissioned and made good livings ($60K to $80K a year was not uncommon), the management was solid, the benefits were sweet, and they actually did a damn good job of ongoing product training for all sales people.

Those days are long gone. I'm convinced that Circuit City's first (and perhaps biggest) mistake that spelled the beginning of the end was when they fired all of their top sales people and converted all the positions to piddly hourly wages. That happened well after I left, but a lot of my old friends got screwed by it.

From that moment on, the store was never the same. They could no longer tout themselves as the premier electronics retailer with the most helpful and knowledgeable staff, and the best customer service. What they did is willingly put themselves into a position where they must compete head-to-head with Wal-Mart and Best Buy, who employ clerks instead of serious sales people, and CC no longer had anything better to offer. Combine that with a few more bad decisions at the corporate level and wasteful spending, and it was only a few short years before they lost the game.

So Long Circuit City. You were great for a while.


I totally forgot about this... When they did that, I remember thinking "yeah, that'll be good for business in the long term"
 
2009-02-05 02:27:31 PM  

real shaman: The attitude of this salesperson is exactly why CC failed.......


you've never worked retail, have you? Oh wait - you have me on ignore!

that means I can say whatever I want and you'll never see it. hmm....how to abuse that, I wonder.....?
 
2009-02-05 02:27:32 PM  

Walker: They had 4 GB flash drives for $19.99 - but wait, you get 20% off! Everyone was gathered around them thinking $15.99 is a great deal. Best Buy has 4 GB flash drives on sale this week for $12.99


You still got ripped off. $6 at microcenter. Could get an 8G for 14.

/pitty the poor people without microcenters
 
2009-02-05 02:27:42 PM  

Walker: Don't get me started with Circuit City. Oh, too late. So I needed a 4 GB flash drive. I go to Circuit City Sunday thinking I will get a great deal. They have guys standing at all 4 corners of the intersection holding up giant signs with "Save 40% off" in giant font. In very tiny front after the "Save" and before the "40% off" are the words "up to". So I go in there. Good luck finding anything 40% off. Most of it is 10% or 20% off and they jacked up all their prices the day after they announced they were going out of business. They had 4 GB flash drives for $19.99 - but wait, you get 20% off! Everyone was gathered around them thinking $15.99 is a great deal. Best Buy has 4 GB flash drives on sale this week for $12.99. Best Buy STILL beats Circuit City prices, even though Circuit City is having a "going out of business sale". Unbelievable.


As the article's writer says, CC had better deals before it went out of business. They had 4GB flash drives on sale for $9.99 just before Christmas. I couldn't believe my eyes when I saw the sale ad on a Thursday, for an ad that had begun the Sunday before. With fading hopes I went to the store, expecting to find the item sold out.

They had over a dozen of them.

/they still had some when I left.
 
2009-02-05 02:28:07 PM  
I used to work at CC during the mid 90's so I'm getting a kick etc. Sad to see it go since I can't get Bestbuy to price match them anymore.
 
2009-02-05 02:29:12 PM  
images.rottentomatoes.com
/Severance pay? Well, have you ever heard of the term fark buddy?
 
2009-02-05 02:29:17 PM  
Never mind bonuses. One of the main gripes associates currently have is the complete loss of any accrued Paid Time Off, some associates had as many as 140 hours of it that had accrued from never taking a vacation in a year, which has now disappeared into a puff of smoke

Boohoo. These people who never take a day off and wear it like a fu*king badge of honor are morons. You only live once (sorry, Apu) - why devote so much of your life to your stupid job?

Take a goddamn day off every once in a while. Live a little.
 
2009-02-05 02:29:27 PM  
R.I.P. Circuit Sh*tty. You won't be missed.

I think they had the right idea when they said sales people were paid too much. I knew of someone who was a regional manager or something that requires no brains, and he was getting paid close to 80K a year to sit in an office and do nothing. Sure, firing them all and paying them minimum wage wasn't the best idea either. They just went from one extreme to the other.
 
2009-02-05 02:31:26 PM  

Any Pie Left: I went in looking for a 6-foot firewire cable. I think that thirty-nine dollars is a wee bit much for that, sorry, CC, I think I'll try monoprice.


You can't beat monoprice. I buy all my cables there. HDMI cables for $4.99.
 
2009-02-05 02:34:19 PM  
I know it's you, Ted. You broke my heart.
 
2009-02-05 02:34:43 PM  
Being a member of Firedog isn't a 'real job'.
 
2009-02-05 02:36:01 PM  
Inversely, we got plenty of phone calls from people that wanted to know when our going out of business sales started and how much they would save. It was sickening to say the least
=========================

If you're a crappy lowwage salesman for circuit city you can be a crappy lowwage salesman anywhere.

Blow it out your bunghole douchebag. Suck it up.
 
2009-02-05 02:36:52 PM  

thirstymick:

The atmosphere, the dull lighting and the layout of the store, coupled with the fact that maybe about 70% of the store was stuff I have no interest in anyway, I kinda felt sick to my stomach. As soon as we walked in, I wanted to turn around. I don't wonder why they're going out of business, and probably won't bother going back on the last day, if that hasn't already happened.


That was my impression of Circuit City. It looked like everything was stuffed on shelves, most boxes were open.
 
2009-02-05 02:37:23 PM  
I stopped RTFA, but was that guy really complaining about customers looking for a deal? Why else would anyone go to a going-out-of-business sale?

//Salespeople are useless unless you like being lied to
 
2009-02-05 02:38:00 PM  
I went into the local Circuit City the other day since I needed something and figured I might a get a couple dollars off. Everything had been marked up before being put on sale. (In some cases you could see the old sticker behind the new higher price.) For the most part, everything was selling at MSRP.

But on the bright side, I was able to point out to an older couple that the TV they were looking at (Element 32") wasn't really regularly $700+ and was on sale down the street for far less than the "25% off" price they were looking at.

I see they're running their liquidation scam sale like they ran their business.
 
2009-02-05 02:38:11 PM  

MmmBadEggs:
Boohoo. These people who never take a day off and wear it like a fu*king badge of honor are morons. You only live once (sorry, Apu) - why devote so much of your life to your stupid job?

Take a goddamn day off every once in a while. Live a little.


Maybe they where saving up the time for big plans. I know people that do that. 20 more hours and that guy/girl would have had an entire month off paid.
 
2009-02-05 02:38:44 PM  
Too Bad
So Sad

New Egg FTW.
 
2009-02-05 02:39:10 PM  
Circuit City has always had lousy prices and predatory sales tactics.
I'd like to feel sorry for this guy but A) Being attached to a retail job emotionally is a good indication you have no drive to succeed and B) Corporate retail jobs are pretty much all the same and a dime a dozen.

Customers are dicks. Deal with it. As long as the customer is always right you are always in the wrong. You are there to do a job not to like it.
 
2009-02-05 02:39:34 PM  
what a whiney little biatch.
 
2009-02-05 02:40:40 PM  
Circuit City's biggest mistake was hiring that idiot from best buy to run the company.
 
2009-02-05 02:41:39 PM  
On a side note I always read the name of that blog as jizzmodo...
 
2009-02-05 02:41:40 PM  
reason they closed, the store and employees sucked. bottom line. just deal with it.
 
2009-02-05 02:42:31 PM  

Epsilon: Walker: They have guys standing at all 4 corners of the intersection holding up giant signs with "Save 40% off" in giant font. In very tiny front after the "Save" and before the "40% off" are the words "up to". So I go in there. Good luck finding anything 40% off. Most of it is 10% or 20% off and they jacked up all their prices the day after they announced they were going out of business.

You are correct that they raised their prices at first, but there is a reason.

Once Circuit City contracted with the liquidation companies to get rid of their stock, they no longer had control over the pricing. The liquidators are setting the prices, and they're not there to compete with Best Buy, they're there to make as much profit as possible while getting rid of inventory.


Thank you. People simply do not get this. Circuit City has handed over the keys to the liquidators. The chain exists in name only - you could more or less say you bought a TV from the *insert Liquidator Name here* store. The employees have no control over the price the liquidator sets either, even if they wish they did.

Hey, if nothing else, use the early liquidation sales as an example of what stores could charge. And then thank your lucky stars they don't.

Ugh.

/end rant.

/"I, for one, welcome our new electronics overlords"
//Oh wait, no, I don't. Competition is good.
///HEY FRY'S, OPEN A STORE IN THE NORTHEAST!
 
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