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(Gizmodo)   The last day at Circuit City, from an employee's perspective   (i.gizmodo.com) divider line 216
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19567 clicks; posted to Business » on 05 Feb 2009 at 2:05 PM (5 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2009-02-05 06:17:40 PM
$80+ for an HDMI cable makes me glad they failed.
 
2009-02-05 06:20:33 PM
FiendishFellow05: RubensHakkamacher:

CompUSA: didn't love them, but now it's either WalMart or Best Buy for a hard drive; Tiger Direct and NewEgg's value should rise soon

Ummmm....wrong.

Check Staples and Officemax. They sell hard drives too, and they even have good sales now and then. Imagine that.....

/Sheep.


Anyone buying hard drives at retail is getting fleeced - at least internals. Externals seem to be cheaper retail than online, but internals are like 1.5-2.5x the price as online.. it's very bizarre.
 
2009-02-05 06:22:33 PM
Along a similar vein, I tried to find a freaking RF cable. Just a simple RJ-59 (I think).

Circuit City, with the liquidation pricing, was the most expensive option from Best Buy to Staples. I needed it quick so Monoprice.com was not an option.

I ended up picking up a 15' cable for $7 at microcenter.

Circuit City wanted $25-30 for similar cables.
 
2009-02-05 06:23:47 PM
ekdikeo4: FiendishFellow05: RubensHakkamacher:

CompUSA: didn't love them, but now it's either WalMart or Best Buy for a hard drive; Tiger Direct and NewEgg's value should rise soon

Ummmm....wrong.

Check Staples and Officemax. They sell hard drives too, and they even have good sales now and then. Imagine that.....

/Sheep.

Anyone buying hard drives at retail is getting fleeced - at least internals. Externals seem to be cheaper retail than online, but internals are like 1.5-2.5x the price as online.. it's very bizarre.


DVD drives at retail tend to run over $50. Just plain DVD-roms, not writers. It's surreal when they are more expensive than the actual HDDs
 
2009-02-05 06:27:12 PM
TheWizard: DVD drives at retail tend to run over $50. Just plain DVD-roms, not writers. It's surreal when they are more expensive than the actual HDDs

at least at computer shops, it seems like roms are around $20-$25 or so, but the internal HD prices even at local computer shops are OUT THERE.
 
2009-02-05 06:28:03 PM
Ishidan: Okay. Now tell me what you think of Radio Shack.

Worked for a subsidiary of RS. Not a fan. Granted, this was not a Radio Shack store. It was a separate entity owned & operated by Radio Shack. As far as the common person was concerned, we had no affiliation. Their regional mgmt was terrible. Just a bunch of frat boys running around threatening peoples jobs when they didn't make their quarterly bonus. Outside of that, they drove around in company cars & had lunch together.
 
2009-02-05 06:32:33 PM
FTA
Had some more reports of customers being really degrading to employees, to the tune of "Can't you knock off another $200 on this, it's not like your job matters",

You work at Circuit City. If it were doing well, your job still wouldn't matter. Again, you work at Circuit City.
 
2009-02-05 06:34:44 PM
Well, it's a bit better than how Dell handled their layoffs - the day of, they herded us into a room and... Surprise you're fired. Pack your things and gtfo.

/Can't complain too much tho, Dell did give a generous severance pay
 
2009-02-05 06:41:48 PM
FiendishFellow05:



///HEY FRY'S, OPEN A STORE IN THE NORTHEAST!


Fry's SUCKS. I will never, ever shop there again; from their bait-and-switch ads, to the lack of knowledgeable sales people, hell, to the lack of sales people in general.
You'll grow old waiting for someone to help you in that store.
 
Slu
2009-02-05 06:44:59 PM
pd771: nesler: pd771: They have to honor the Ad no matter what. Since they couldn't/ or wouldn't get the item, they had to give the difference in price between the sale and the original item. So basically I got the $15 because they didn't intend to ever sell me the item they advertised. The law was set up to stop bait and switch attempts.

Did they pay you already? Because, if they haven't... you're never getting your money.

Yeah, I got it right before they declared bankruptcy


Not sure why some people are giving you shait about this. I would have done the same thing and admire your follow through.
 
2009-02-05 06:56:09 PM
bostonowns: CC failed because everything was over priced and the management ran it into the ground.


ummm.no.Their customer service SUCKED!.... I bought my Sirius receiver from them along with a warranty plan that was more expensive than the receiver itself.Needless to say when the antenna gave me problems they didnt want to replace it.I talked to the management(corporate),guess what? They were arabians (went through 5 or 6 V.P's/Presidents of this and that)! I went home, made a makeshift sign stating that CC funded terrorism; returned to the store and had a one-man protest-BAM!!!-new antenna. I am extremly happy to hear that they went under; couldnt have happened to a better company.
 
2009-02-05 07:10:24 PM
The really weird thing is that their customer service, from my experience, was great with regards to the low level employees... the system itself, not so much.

We had to send out our computer to be fixed... the "firedog" tech guy explained to me exactly what was wrong with my computer (I was out of resources to fix the problem when I went to them), and explained that it had to be shipped to their headquarters in Texas because they weren't allowed to do certain things at the store. He told me his opinion on it (that he thought it was the dumbest model ever), apologized for the delay, and let me know it would take a while... Well, the company itself ran me around like you wouldn't believe.

The low level employees were great to me. They were courteous, sympathetic, and tried to solve my problem. The manager was even decent. He apologized profusely for the wait after it had taken a full month and I still hadn't gotten my computer back.

The SYSTEM they had set up was a complete and utter failure.

/the manager gave me a gift card, too
//the firedog techs were pretty nice, too
///the system they had sucked though
//not the employees at the store's fault
 
2009-02-05 07:20:40 PM
burning_bridge: Best Buy is getting more and more like this. Was in there the other day and the store was packed with lots of people in line yet they only had one lane open. Its like they know nothing about retail.

In retail, there is one variable that you have absolute control over. You can't control sales or shrink; you simply budget for those things.

You control labor costs. The first thing retail companies do is cut labor hours in an effort to control costs.

I've watched stores get robbed blind for tens of thousands of dollars (Circuit City I worked at lost $10,000 in laptops on Black Friday, saw Staples stores get hit for $40,000 in ink in 3 month period) but that's all "budgeted" for.

They don't give a shiat that employing more people would stop such massive shrink losses, but oh well.

Shrink and shoplifting are going to farkin' skyrocket the way things are going. Internal theft is going to be farkin' humongous.
 
2009-02-05 07:21:34 PM
The first day of the announcement, we received a fair number of phone calls from people expressing their condolences before going about their usual business. Those calls were nice and a bit heartwarming. Inversely, we got plenty of phone calls from people that wanted to know when our going out of business sales started and how much they would save. It was sickening to say the least.

Summary: BAAAAWWWWWWW
 
2009-02-05 07:22:53 PM
NASAM: FiendishFellow05:



///HEY FRY'S, OPEN A STORE IN THE NORTHEAST!

Fry's SUCKS. I will never, ever shop there again; from their bait-and-switch ads, to the lack of knowledgeable sales people, hell, to the lack of sales people in general.
You'll grow old waiting for someone to help you in that store.


I have never had a bait-and-switch issue with them at the Phoenix location. Also, no trouble at all getting help on the floor.

They're the best, kind of as if Radio Shack stayed in its original business and added big ticket electronics.

I love their prices, especially the freebies.
 
2009-02-05 07:29:02 PM
FuzzyLynx: In short, you have to be GOOD AT BUSINESS sell low-quality crap at cut-rate prices to stay in business. Fancy that!

FTFY.
 
2009-02-05 07:31:51 PM
Aaaawwwwwwww. Isn't he precious?
 
2009-02-05 07:36:51 PM
another employees perspective.
Linky poo (new window)
 
2009-02-05 07:44:50 PM
I worked for Circuit City for a short time in college, post-commission. The funny thing about removing commission is that their culture was structured so that the $9/hr salesdrones ACTED like they were on commission. The computer tracked each employee's sales by type, and managers would talk to you about your sales volume and profitability several times per shift. You were required to hit a certain percentage of your revenue in high-profit accessories and service plans or they'd give you punitive shifts (e.g., early Saturday). They were actually pretty successful at fostering competition for profit and revenue between employees.

So instead of having the low-pressure environment they touted (and that Best Buy has), they ended up with high-pressure salesmen who didn't know shiat about their product.

Anyway, the beginning of the end wasn't getting rid of salesmen, even if the way they restructured afterwards was retarded. THey got rid of commissioned salesmen because they already were getting killed by their non-salesmen competition. They just never recovered.
 
rpm
2009-02-05 07:45:45 PM
sorr: I have never had a bait-and-switch issue with them at the Phoenix location. Also, no trouble at all getting help on the floor.

I had a major customer service issue with Fry's. Went to get an inkjet printer and some refills for a gift. The printer I wanted had all returns on the floor, took ten minutes to find someone and get an unopened one from the back.

Got up to the front with it, cashier rings up one of the refills, then rings up the other. She's confused because they ring up different prices (duh. One's color, one's black, even the packaging was different). She went to the floor to verify the prices, there's another 5-10 minutes blown. They had rung up just fine, so now she tries to ring up the printer. No price tag, so could I please go back and get another one? EXCUSE ME? I spent time getting this one and you went to check something on your own without asking me already and now you want me to go do something meaningless? Needless to say, we walked out.
 
2009-02-05 07:52:34 PM
My local Best Buy is decent. They always have enough lanes open for cashiers. They respond quickly to customer requests. They're pretty knowledgeable about their products. All in all, I like the place.

The local Circuit City was a pain in the ass. Nobody cared. You were left to your own devices and the employees didn't know dick about the stuff they were selling. If you wanted a computer or something expensive, they'd fight each other over you. If you just wanted a game or cable, they'd ignore your ass.

Same goes for the CompUSA out here: They didn't give a shiat, and when they closed down, I was hardly weeping for them. They didn't do anything to help me when I was a customer there months earlier, and I didn't feel like they earned the right to keep their jobs.

Now, when I was managing a Waldenbooks and they closed us down, it was a shame because we were the only choice for a small bookstore in town. The other choice is a huge megastore that sells music, knickknacks, and toys as well as books. A lot of customers told me they were upset over our closing because they didn't like to go into that big store; Ours gave them more personal service when it came to books. We knew our stuff, and our customer base was generally intelligent and nice.

But of course, when we closed and did the clearance sale, the vultures came out in droves. I worked more and sold more in that three weeks than I had in the entire year previous... And had way more asshole customers in that time, too.

I'm in the medical field now. I wouldn't go back to standard retail again for any money; It sucks.
 
2009-02-05 08:01:47 PM
BobtheFascist: Don't get me wrong, there was no shortage of sleazy douchebags that would push anything on anyone to make a sale. They didn't take the time to learn the product so they had to rely on shady practices to make a living. It also caused them to receive a lot of returns.

Yeah I went into radioshack to get a laptop and the guy that sold me it had no idea what he was talking about. I asked him which was best for gaming and he pointed out one right away and said oh this one by far. I asked what graphics card it had and he didn't seem to know what that was. I got it and it wouldn't run fallout 3 because its graphics card was primitive and it was a terrible laptop for playing computer games. After that I actually did my homework on it and came in and returned that piece of crap. My new laptop is freaking sweet though.
 
2009-02-05 08:03:53 PM
"Yeah, #2 consumer electronics retail store and we're forced to close our doors because the economy failed us and now 34,000 employees are without jobs, all because people didn't wanna go out and spend money to we could keep operating."


This is just a staggeringly arrogant statement.

I guess I could do a FTFY on this statement:

"Yeah, #2 consumer electronics retail store and we're forced to close our doors because the economy failed us and now 34,000 employees are without jobs, all because people didn't wanna had enough sense to not go out and spend money to we could keep operating."
 
2009-02-05 08:33:40 PM
Pegasus_CAG: "Yeah, #2 consumer electronics retail store and we're forced to close our doors because the economy failed us and now 34,000 employees are without jobs, all because people didn't wanna go out and spend money to we could keep operating."


This is just a staggeringly arrogant statement.

I guess I could do a FTFY on this statement:

"Yeah, #2 consumer electronics retail store and we're forced to close our doors because the economy failed us and now 34,000 employees are without jobs, all because people didn't wanna had enough sense to not go out and spend money to we could keep operating."


"Yeah, #2 consumer electronics retail store and we're forced to close our doors because the economy failed us we were grossly mismanaged and now 34,000 employees are without jobs, all because people didn't wanna had enough sense to not go out and spend money to we could keep operating. thought our customer service sucked donkey balls. "
 
2009-02-05 09:17:25 PM
ZeroCorpse - That too.
 
2009-02-05 09:18:54 PM
Damn, this thread is harsh. The author comes off at bitter, but I probably would be too if I lost my job, had to listen to people tell me they were happy I lost my job, and had to listen to people cuss me out because the liquidators were going for a last minute cash grab.
 
hej
2009-02-05 09:25:10 PM
I like how this guy is some sort of a douche for liking his job and being sad to lose it.
 
2009-02-05 09:39:42 PM
My mother got a computer from CC once. It was on sale, they ran out and had to order one in. No big deal, same price, just wait 2 days.

We waited, and never got the call. Finally, I called, and found out that someone had grabbed the box off their table in the back, walked out with it WHILE ON CAMERA, and they were still waiting for a replacement.

Nice security, CC!
 
2009-02-05 09:50:22 PM
I used to pay my CC credit card(for a floor model HDTV I bought from their "sale") every month. It was a pain to get customer service rep to pay attention to you.

The author of FTA is a douche: "Good luck getting help though...most of us really would not like to hassle the manager for his key to grab that camera for you. "

And that's why your business failed.

//also bought a 8gb flash drive at MicroCenter. I like that place. Real friendly, knowledgable people.
 
2009-02-05 10:01:45 PM
blogs.psychologytoday.com
 
2009-02-05 10:10:07 PM
Went to Circuit City a couple days ago and the cashier was figuring the price for an item after discount with a hand held calculator. My wife was buying a $15 game that was supposed to be 20% off, but the price only went down by $1. I then had to show the cashier how to use the calculator to get the correct price for it.
 
2009-02-05 10:31:33 PM
I'd say why I don't like circuit city, but honestly, it happened before *any* of this happened. Suffice it to say it involved upgrading the memory in my 386.
 
2009-02-05 10:41:54 PM
Slu: Not sure why some people are giving you shait about this. I would have done the same thing and admire your follow through.

How much did he spend for the gas to get to the store multiple times, bearing in mind that he made these trips acting as some sort of unpaid "law enforcement" jerkoff?
 
2009-02-05 10:50:56 PM
S-Bizzy: pd771: All I know is they had a special in November 4th for Valkyria Chronicles(a PS3 game) 25% off listed in their weekly mailer. I went there, despite previous bad experiences. They of course didn't have the game in stock, but wrote me a rain check. I went back once a week, after week 2 they admitted "they never received any copies at their store, but they should soon." I kept going not because I wanted to buy from them, but now trying to hold them to their promise. By the week of Christmas, they finally admitted that not only did they not have, that since it was not Hardware they couldn't order it for me, and no other store in the area had any copies. What they did was in violation of state law. I was pissed off as hell, and yelled "This is why you'll all not have jobs soon," and left. Worst store experience you could have.

This!

I think that they pissed Sony off by not paying their bills. There was a story somewhere that basically said Sony refused to continue shipping product to them, I'll try to find it and post back here.


Dude, that would explain a lot. I've been pissed at Circuit City after the whole Valkyria Chronicles nonsense too! If they weren't paying their bills clearly Circuit City has had bigger problems.

/I got Valkyria Chronicles for Christmas
//Hope you have sinced found a copy.
 
2009-02-05 11:13:43 PM
Remember next time you walk in any other retailer/store that is closing- this company is made up of people, just like you and me. We're just ordinary individuals trying to make our way in the world. It's one thing to hate the company because of a bad experience, but a majority of us are good people, and it's heartbreaking to see how some people just don't care.

Holy shiat, dude. Get a grip. Nobody gives a shiat about you. It doesn't matter where you work. And what's this we're "good people" bullshiat? How do you define that? You're people. That's it. Don't break your arm patting yourself on the farking back. You're just like the rest of us: useless buckets o' blood sucking on the societal teat.
 
2009-02-05 11:17:53 PM
NASAM: Fry's SUCKS. I will never, ever shop there again; from their bait-and-switch ads, to the lack of knowledgeable sales people, hell, to the lack of sales people in general.
You'll grow old waiting for someone to help you in that store.


Thank you!! I was starting to think that I've been shopping at a different store also called Fry's based on everyone's glowing recommendation of theirs. Besides selection (which they have, but their stores, especially the computer section, are laid out in the most dyslexic fashion) there's really no incentive to go there. The prices are no better than Newegg, the salespeople are pretty dumb, if you can actually get someone's attention, and there are never enough cashiers. It's nice to have an alternative to Best Buy in the brick and mortar world, but overall I avoid Fry's along with all the rest of them.
 
2009-02-05 11:19:20 PM
Look, I hated CC, too. But losing your job sucks no matter where you work. I worked retail and got let go last month. It's pretty devastating. Sure, I hated my store, but it was what was keeping me in college. Now I can't get any work and so I've just decided to be one of those people who accrues a massive student debt. I can only imagine how terrible it would be without an ability to get more debt.

Also interesting that my spending is way up from when I was working because I basically have the "Fark it" attitude anymore.
 
2009-02-05 11:44:03 PM
Picked up an iHome for $50 on that sale.

I love it.
 
2009-02-06 12:08:54 AM
Also interesting that my spending is way up from when I was working because I basically have the "Fark it" attitude anymore.

Don't keep that attitude for too long. I had that attitude while I was in college and I'm still paying for it.
 
2009-02-06 12:19:48 AM
It used to be that stuff like DVD players and computers were pretty high-end items that required a specialized channel. No more. You can pick up a frigging DVD player at Wal-Mart for like forty bucks. Most of the world's DVD players get cranked out of four or five Chinese factories, so there's not much value-add a retail outlet can give me to justify paying more than the forty bucks Wal-Mart charges.

If a store is going to charge me sixty bucks for the same DVD player but justify the extra price by extolling their friendly sales staffs, brightly-lit aisles, and stuff like that, then I'm going to shrug and buy the DVD player at Wal-Mart. There may have been a time when a sales associate had to have a lot of specialized knowledge to sell those new-fangled DVD players, but those days are long gone. Buying electronic gear these days is like buying a clock-radio used to be. Boutique stores ain't gonna make it, especially now.
 
2009-02-06 12:43:18 AM
I swore off Circus City when they eliminated their experienced employees and killed commissions. In one of the few truly bipartisan days I have seen on the internet BOTH left and right wings sites, aside from a few mouth breathers, concluded that that decision would kill the company. They were right and Circus City management cashed out and shafted the rank and file. The current economic situation in microcosm.
 
2009-02-06 01:09:53 AM
Gig103: All I learned is that the last day is when you get the good sales, and that he was too whiney about the insensitivity of customers.

That's your take. As somebody who was a manager at a Winn-Dixie that closed in 2006, I related to his tale 100%. Our customers were the nicest people around. Then when the announcement came we were closing, they were sad to hear the news. When the first stage of liquidation came, we came close to fistfights with these very same people. A loss of a job is not a fun thing to go through, especially in retail.
 
2009-02-06 01:11:28 AM
Circuit City kinda stiffed me on an open box keybaord that didn't work, refusing to replace it with a new working model in store even though their phone support said they would. I was very pleased to hear that particular store closed late last year. I'm usually very polite and a good customer as I work in retail, but this was just contradictory bullshiat that really ruined my day. Good writtens, assholes.
 
2009-02-06 01:37:53 AM
Ishidan:

Walgreen's is locked in a mortal battle with CVS. Anywhere there's a CVS, they'll build near it. Again - our government is allowing destructive practices to occur, eventually it will just be Walgreen's, at which point WalMart will make everything $1 and then - no more Walgreens.
 
2009-02-06 02:06:44 AM
RubensHakkamacher: Ishidan:

Walgreen's is locked in a mortal battle with CVS. Anywhere there's a CVS, they'll build near it. Again - our government is allowing destructive practices to occur, eventually it will just be Walgreen's, at which point WalMart will make everything $1 and then - no more Walgreens.


Heh. They ALMOST won straight up. There were no CVS stores in Hawaii, the standing champion was Longs out of Walnut Creek, CA. How 'standing'? Most of the idiots around here would insist that Longs is a local store, couldn't possibly be a 'mainland invader' after all this time.

Longs went titsup a year or two ago, and offered itself for sale in entirety instead of liquidating.

Walgreens was already starting their full court press, and tried to jump at the sale, but CVS snagged it. (understanding the power of the whiny old folk that dominate this state, CVS wisely declared that they would be running Longs invisibly: no name changes on the marquees, no rearranging the stores or farking with the product lines. To J. Random Oldfart, it's still the same Longs as ever was.) If they had won that bidding war, we'd be 100 percent Walgreens already. Instead, the battle goes on.
 
2009-02-06 02:43:28 AM
FTFA: On the day the liquidation was announced a few employees spent most of the day crying, these were mostly people who had worked there for most of their adult life.

People who think you can make a living off of retail need to be sterilized.


There. I said it.
 
2009-02-06 02:46:23 AM
I had found an entire stash of acc. such as remotes and instructions for iPod docks and various stereos, including an Apple product with the remote and every dock adapter made. So logically I ask my manager what do do with all this stuff. "Trash it." Well can I have the iPod thing? "No, trash it." Awesome. So i proceed to throw away all this stuff.

That's farked up. I would have taken all of it, not like he could fire you.
 
2009-02-06 02:55:37 AM
Hand Banana: That's farked up. I would have taken all of it, not like he could fire you.

They'd still have you arrested.

It is farked up though.
 
2009-02-06 03:17:55 AM
@NASAM
///HEY FRY'S, OPEN A STORE IN THE NORTHEAST!

Fry's SUCKS. I will never, ever shop there again; from their bait-and-switch ads, to the lack of knowledgeable sales people, hell, to the lack of sales people in general.
You'll grow old waiting for someone to help you in that store.


Agreed. The last few times I went to the Fry's location in Dallas were awful. Once they realized I wasn't looking for something that cost $100+ dollars I was completely ignored. The most consistent response to any query was a bloodshot "We don't have that." When I asked for help finding a USB T-cable the salesdude actually laughed at me. (Calling him a sales"man" would result in explosive cognitive dissonance.) Both times, and with no help, I eventually found what I was looking for...in a reopened, crushed, and torn box wrapped with packing tape and missing half the original contents.

Also, the Dallas store is cattle ranch themed. There are brands painted on the floor and a herd of Holsteins crowded into a mezzanine overlooking the entrance. Up until a few years ago, they actually mooed. I felt like an idiot every time I walked into that place.
 
2009-02-06 03:39:38 AM
For anyone who's worked in retail a store closing liquidation sale is probably one of the best times to do it, primarily because if a customer complains about your attitude, or your level of service it doesn't matter, hell we kinda joke about it to be honest, "What, he was rude to you, well we just have to let him go. Mr. Employee on March 31st I'm going to let you go!", in some stores that conversation happens in front of customers, which has frustrated them further because it's the complete opposite reaction of what customers are used to, traditionally you complain to a manager and they scold the employee, now some stores will just mock the customers, sure it's wrong, but honestly they had it coming for some of the idiot demands they have, especially in our time of loss.

I worked retail for too long. This made me smile.

Walker: Don't get me started with Circuit City. Oh, too late. So I needed a 4 GB flash drive. I go to Circuit City Sunday thinking I will get a great deal.

You thought you would get a good deal on something like that in a retail store rather than online? You are a fooking retard and deserve any inconvenience you get.
 
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