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(Daily Mail)   If you're going to complain about poor service and food quality at a restaurant, make sure there isn't a video recording of you enjoying your meal   (dailymail.co.uk) divider line 60
    More: Dumbass  
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17546 clicks; posted to Main » on 11 Jan 2009 at 5:26 PM (5 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2009-01-11 03:40:03 PM
biatch got busted... now she's pissed that she got busted....
 
2009-01-11 04:04:14 PM
WARNING: Public places are not private.
 
2009-01-11 04:19:07 PM
The only thing worse than a woman who's a biatch is a biatch with an English accent.
 
2009-01-11 04:54:14 PM
Entitlement. It's what's for dinner.
 
2009-01-11 05:12:03 PM
Manor Restaurant apparently serves crow as well.
 
2009-01-11 05:32:00 PM
"not much better than a school lunch"

that fat biatch forgot to mention how she used to suck down her school lunches in record time too.
 
2009-01-11 05:34:51 PM
scuse me "school dinner" I guess that's for all you boarding school folks
 
2009-01-11 05:35:40 PM
Yet, I would say that 10 minutes between being seated and having an order taken is a very long time. After she complained, it took them another 3 minutes to respond.

But I'm an American, and we have different standards for service.

That doesn't legitimize the rest of the complaint, but I also would not be happy about the CCTV.
 
2009-01-11 05:37:37 PM
13 minutes is a long time before being greeted by your server. TFA is unclear, it doesn't say whether they were greeted and got drinks, only that it took 13 minutes before taking their order.

Regardless, catering manager sounds like a douche...being "right" is hardly a good excuse in the service industry. Recording your customer's meals/conversations is absolutely a douchey thing to do.

For a $250 meal, I'd expect better service too.

/Restaurant manager (kick/replies/yadda/yadda)
//My restaurant is much cheaper
 
2009-01-11 05:38:07 PM
Some people will complain about anything and everything, usually some sort of exaggerated or even fabricated offense, in hopes of getting something free as an apology. They'll do it at restaurants, hotels, on cruises... anywhere they think they can manipulate something for nothing from the employees or management. I wouldn't be surprised if this woman was exactly that sort of ingrate.
 
2009-01-11 05:40:16 PM
douchey, granted.

But in this case, "being right" will get them out of having to comp something for this self-entitled prissy princess and driving prices up incrementally for everyone else.

As the subset of "everyone else," I am all for it.
 
2009-01-11 05:41:52 PM
It's funny, the fancier the restaurant, the longer you wait. You're there for the atmosphere, not the drinks.

I'm greeted with a beer at my local place as I sit down. How's that for service.
 
2009-01-11 05:43:27 PM
or make sure you don't live in a country run by big brother.
 
2009-01-11 05:43:30 PM
BallPeenHammer: "not much better than a school lunch"

that fat biatch forgot to mention how she used to suck down her school lunches teachers in record time too.


FTFY

and yea, this coont can DIAF. If she had a complaint about the service, why not do it there?
 
2009-01-11 05:43:53 PM
In America we call that "Just tryin' to get mine's". (new window)
 
2009-01-11 05:44:57 PM
dognose4: It's funny, the fancier the restaurant, the longer you wait. You're there for the atmosphere, not the drinks.

I'm greeted with a beer at my local place as I sit down. How's that for service.


You must be going to the wrong nice restaurants. I've never waited ten minutes for a drink in a nice restaurant. They make sure of that.
 
2009-01-11 05:45:28 PM
Oh and FTFY:

A spokesman for the Information Commissioner said CCTV cameras should only be used if there was a 'genuine justification' for them, usually to prevent or detect a crime.

Isn't making a fraudulent statement a crime?
 
2009-01-11 05:45:45 PM
*Sigh*

Daily Mail. DNRTFA.
 
2009-01-11 05:50:25 PM
As someone who's working in the hospitality industry as a side job, I have to say, I think this manager was absolutely correct.

The fact is, whether or not you like the service, if you've come to complain about it, the business has to make a judgement decision as to whether or not "making it right" will result in you returning to invest more money, or not using "word of mouth" to turn away other potential customers (your friends).

Chances are, if you're coming to complain, there's really no point in pleasing you.
 
2009-01-11 05:50:27 PM
Recording conversations in a restaurant would be 'deeply intrusive', he said.

Whereas trying to bilk a restaurant out of GBP 177 by making fraudulent claims about the events is perfectly hunky dory.
 
2009-01-11 05:50:40 PM
SlothB77: or make sure you don't live in a country run by big brother.

Oh because there are far less cctv's where you live, hm?
 
2009-01-11 05:54:19 PM
Just how many places film their patrons eating?
 
2009-01-11 05:57:18 PM
Icarus3: Some people will complain about anything and everything, usually some sort of exaggerated or even fabricated offense, in hopes of getting something free as an apology. They'll do it at restaurants, hotels, on cruises... anywhere they think they can manipulate something for nothing from the employees or management. I wouldn't be surprised if this woman was exactly that sort of ingrate.

I didn't know Ric Romero was posting on Fark.

/love the 'stache, Ric
 
2009-01-11 05:57:45 PM
Haoie: Just how many places film their patrons eating?

Just the good ones. You don't wanna know what the bad ones are filming...
 
2009-01-11 05:58:26 PM
I have always experienced that the finer the dining, the longer the wait to be greeted. And, for the record, there is a simple explanation. The finer the cuisine and the experience, the more time a waiter may spend at a table in a given visit. 6 people ordering wine you have to open two bottles and poor for everyone.

I'm not saying 10 minutes is fun to wait, but think about the reality of of the job. Then think about how much you think the fine dining waiter should make a year, and then after realizing he makes pennies before tips, think about how much you'd have to tip for your own personal waiter.

Now, they should have either been greeted by someone, or have a back up person to bring water and some bread or something and tell them their waiter would be right with them, but that doesn't justify being douchebags and making things up when they complain later.
 
2009-01-11 05:59:35 PM
Haoie I'd hazard a guess at very few unless it's a fast food chain with security cameras. I just scanned the article but is there any proof whatsoever that this 'CCTV footage' exists? More likely is the manager asked the servers on the complainants table, established they were BS merchants out for a freebie, invented the CCTV to back up his claims.
 
2009-01-11 06:00:24 PM
To hell with this story, did you check out the hotties on the rigth?
i.dailymail.co.uk
 
2009-01-11 06:10:07 PM
As stated by someone before me, there is really only one reason why customers complain after they leave the restaurant instead of before...either they were refused a manager and given the email as a contact for complaints or it took them driving home and sleeping on it to realize maybe they shouldn't of spent that much money on a meal...shiate now how do you get that money back...
 
2009-01-11 06:13:42 PM
BallPeenHammer: scuse me "school dinner" I guess that's for all you boarding school folks

In the UK a "school dinner" is lunch to the rest of us.
 
2009-01-11 06:21:53 PM
i have a saying that I use after I enjoy a good meal and excellent service.

I just sit back, crack open a beer and say, "haha pure awesome."
 
2009-01-11 06:35:28 PM
Most of the really good restaurants in the UK do have CCTV cameras in the dining room.

This is not for recording purposes, it's so the chefs can watch the speed at which you are eating, and time courses to arrive after you've finished.

// Just done Chef's table at Claridges, and had a rather nice look at the behind the scenes view.
 
2009-01-11 06:41:48 PM
FTFA: Mrs Fletcher, of Great Missenden, Bucks, said she felt 'outrage at the invasion of our privacy', the report quoted her as saying.

She's outraged at the invasion of privacy by the CCTV, and yet she lives in England. Does the government not tell the people that they're being watched?

Oh, wait

www.synthstuff.com
 
2009-01-11 06:45:07 PM
kaer: Most of the really good restaurants in the UK do have CCTV cameras in the dining room.

This is not for recording purposes, it's so the chefs can watch the speed at which you are eating, and time courses to arrive after you've finished.

// Just done Chef's table at Claridges, and had a rather nice look at the behind the scenes view.


So do many in the US. yes they double for loss prevention, but the exec is on the back line watching several flat panels to see when to send the next course. this way when you slip out for a cigarette between your soup and entree you dont come back to a cold rack of lamb in a congealing sauce.
 
2009-01-11 06:51:17 PM
Wonder how many business deals will be discussed over lunch at that place now that it's publicized that your conversations are being recorded.
 
2009-01-11 07:17:36 PM
Haoie: Just how many places film their patrons eating?

You mean, how many wouldn't catch me snatching your purse?
 
2009-01-11 07:18:07 PM
Recording needed to avoid bancruptcy due to pigs/crooks like this swine. Self protection from rapists and scam artists.
 
2009-01-11 07:35:09 PM
"'You sat at your table at 14.31, at 14.41 whilst the staff in your room were running about, you stormed over to the cash desk to make your point. At 14.44 your order was taken.'"

Sorry, but that's really picky. People get confused and exaggerate these things when they get angry, and the best thing to do is to be polite.

The interesting quote is in the Daily Telegraph:-

"Mr Offen replied to Mrs Fletcher with an indignant email. "It is quite clear that whatever we do you will not be happy with us," he wrote. Her attitude, he alleged, was tainted by "a vindictiveness which belies the spirit of Christmas, and it is both unusual and shocking when it concerns a mere lunch for four"."

"belies the spirit of Christmas"? What the fark has that got to do with anything. Sorry, pal, but you're being far too defensive here, and my reading is that you gave some lousy service and want to cover it over with some excuses.

Don't be surprised if there's a follow-up story about "Restaurant Manager gives grovelling apology".
 
2009-01-11 07:49:19 PM
Ten minutes after seating, although tolerable, is pretty long.
 
2009-01-11 08:05:50 PM
I've only ever complained about a meal to the manager twice.

The first was at a rather expensive restaurant. The manager wandered around speaking to the guests. When he got to our table, and asked how was the meal going, I told him the truth. The wait staff did not do a drink order for over twenty minutes (and we had to flag one down). Waited another twenty minutes to get a meal order. Meanwhile other guests that had arrived after us were already being served. We waited another twenty minutes get drinks refreshed before flagging down the wait staff, found out our order had gotten lost. Reordered, then as the meal was arriving (another good twenty minutes later) is when the manager came by. Because of the time it took to get orders done and the poor service, the manager comped us both the dinner, our drinks, and even a dessert. We'd go back again if we lived in the area (Florida).

I won't bother describing the poor service, the chewy seafood, etc. Suffice to say the manager had the bad luck of asking us about our meal. I could barely remain civil while describing what a complete loser of a restaurant he was running. He wanted to comp our meal, but I said "no thanks". Take the money you're getting now as I won't ever be back. To that, all he could do was apologize.
 
2009-01-11 08:23:02 PM
I would tell the woman, "I'll go ahead and give you a copy of the video, as you request. And let it be understood that if you sue me for 'invasion of privacy' I will counter sue you for the slander you have already committed, and I will win based on this very evidence."
 
2009-01-11 08:44:31 PM
CasperImproved: I've only ever complained about a meal to the manager twice.

I've had to complain a few times, but it's always with good reason. I forgive a lot.

I had to call a manager over at some local (and now closed) 24-hour breakfast place after ordering a ham sandwich. It was supposed to be a slab of ham served on a bagel.

Well, it was a slab of ham... but it was a ham-steak. Complete with a hock bone just a bit bigger than a silver dollar. There was a waning crescent of ham surrounding a bone, sitting on a bagel and concealed by a slice of cheese.

I called the waitress over. She didn't see a problem with it. Ham has bones in it. Oookay... there goes your tip. Now get your manager.

So the manager waddled over. Re-stated the problem- my sammich has a bone in it. A big gaddamned bone. There is more bone than meat on my gaddamned sammich.

He didn't see the problem with it. Ham has bones in it!

seiryuulostmymusic.files.wordpress.com

/eventually got the meal comped and another gaddamned sammich after getting the two tables next to me involved
//"Does this look right to you? Honestly..."
 
2009-01-11 08:51:26 PM
Brown Sauce: In America we call that "Just tryin' to get mine's". (new window)

That reminds me of the coont in the movie Waiting. I was a waiter in high school and luckily never met a person like that.
 
2009-01-11 08:56:42 PM
Brown Sauce: In America we call that "Just tryin' to get mine's".

Damn, is that biatch for real?

Epsilon: ...I will counter sue...

THIS
 
2009-01-11 09:00:30 PM
Lamune_Baba: CasperImproved: I've only ever complained about a meal to the manager twice.

I've had to complain a few times, but it's always with good reason. I forgive a lot.

I had to call a manager over at some local (and now closed) 24-hour breakfast place after ordering a ham sandwich. It was supposed to be a slab of ham served on a bagel.

Well, it was a slab of ham... but it was a ham-steak. Complete with a hock bone just a bit bigger than a silver dollar. There was a waning crescent of ham surrounding a bone, sitting on a bagel and concealed by a slice of cheese.

I called the waitress over. She didn't see a problem with it. Ham has bones in it. Oookay... there goes your tip. Now get your manager.

So the manager waddled over. Re-stated the problem- my sammich has a bone in it. A big gaddamned bone. There is more bone than meat on my gaddamned sammich.

He didn't see the problem with it. Ham has bones in it!



/eventually got the meal comped and another gaddamned sammich after getting the two tables next to me involved
//"Does this look right to you? Honestly..."


Ham does have bones. Pigs have bones. You could've pulled the bone out.
 
2009-01-11 09:16:01 PM
Note to Americans: There is a different standard of service in Europe. There is no "the customer is always right" attitude.
 
2009-01-11 09:22:18 PM
Inibrius: Oh and FTFY:

A spokesman for the Information Commissioner said CCTV cameras should only be used if there was a 'genuine justification' for them, usually to prevent or detect a crime.

Isn't making a fraudulent statement a crime?


What's more, there's the justification for every restaurant in Britain to immediately install cameras looking down on every table, recording both audio and video of their customer's actions and otherwise.

I am surprised this hasn't happened sooner - I am certain there are other people doing things like has happened here in the States, of people "altering" their food (Wendy's Chili, anyone?) in the hopes of a fat lawsuit coming their way.

While I am one of the first to decry the invasion of privacy that electronic surveillance brings, a private business seeking to eliminate fraud from its customers seems a just reason to install such a system.

Unfortunately, this is yet another case of the minority screwing it up for the majority. These sociopaths don't care, and rather than beating them down justly and publicly when their caught, we've let them "win", and now we have to take it up the butt.
 
2009-01-11 09:28:31 PM
Brown Sauce: In America we call that "Just tryin' to get mine's". (new window)

That blog was a highly successful troll. Lots of bait takers..
 
2009-01-11 09:41:26 PM
I have tended bar and waited my share of tables, also managed a restaurant. The absolute worst clients are middle aged women who feel a decline in their lives, and are jealous of younger, better looking, and maybe happier, staff. They will pick the shiat out of everything, and generally leave you jack for a tip.
 
2009-01-11 09:53:12 PM
He ended by saying: 'It is probably better that you do not use our facilities here again.'

/cheer.

In tha face. Of course she didn't defend herself, opting instead to biatch about invasion of privacy.

I had the same experience with middle aged women during my young stint in the service industry. Mostly uneducated house wives who want the world to feel their pain for being useless to society.
 
2009-01-11 10:03:01 PM
That "Brown Sauce" person always posts that dumb bullshiat blog. Jesus, no one cares.
 
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