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(Chicago Breaking News)   Work accident leaves Comcast installer dangling 100 feet up. 911 puts him on hold, says problem's on his end, offers useless "solutions," eventually sends firefighters   (chicagotribune.com) divider line 59
    More: Scary  
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10526 clicks; posted to Main » on 11 Jan 2009 at 9:56 AM (5 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2009-01-11 08:29:07 AM
At least he had service. If it would have happened to me at the house, the comcast internet phone service would have not worked.
 
2009-01-11 08:40:28 AM
"We'll send someone out to rescue you between 8:00 a.m. and 2:00 p.m."
 
2009-01-11 08:56:32 AM
"One of our people didn't make it out yesterday? Perhaps you can stay home another day next week?"

Comcast doesn't have a monopoly on sending out untrained techs. I got to teach an AT&T cable installer all about IP addresses ;)
 
2009-01-11 09:23:06 AM
Did the guy tell the 911 operator he worked for Comcast? that was his first mistake
 
2009-01-11 09:30:50 AM
Gotta love the time I was getting disconnected 10 times a day and they finally sent someone out to check the outside lines and stuff.
They left a note on the door saying they found no problems.

I haven't been disconnected since.
 
2009-01-11 09:59:19 AM
"Unplug the safety harness, wait 30 seconds and plug it back in".
 
2009-01-11 10:01:04 AM
Mugato: "Unplug the safety harness, wait 30 seconds and plug it back in".

This

/and time warner too.
 
2009-01-11 10:05:39 AM
Mugato: "Unplug the safety harness, wait 30 seconds and plug it back in".

I was going to say ladder, damn you.
 
2009-01-11 10:07:44 AM
Its comcastic!!
 
2009-01-11 10:10:41 AM
I spent an hour on hold with Comcast this weekend, so I'm getting a kick out of these replies...

/gave the phone to my 1-year-old
//she told him "fix. fix. fix. fix. fix. fix. fix. fix."
 
2009-01-11 10:10:50 AM
Just don't let the chimp install any software on your computer, or have a throwaway image you can trash when he leaves.
 
2009-01-11 10:13:03 AM
Insert dumb joke relating to how Verizon accused me of lying when my modem was make sounds I did not understand.

/True story.
//Accuser had American accent.
 
2009-01-11 10:14:17 AM
"While we're waiting for your terrified bowels to finish emptying, perhaps you would like to upgrade to our Premium Diaper service level..."
 
2009-01-11 10:16:01 AM
Haha. There's no hate like Comcast hate.
 
2009-01-11 10:16:48 AM
We are experiencing unusually high call volume right now, but please be assured that your call is very important to us.
 
2009-01-11 10:22:21 AM
...are you sure you're dangling off a building? Check your surroundings one more time.

Callers who have paid for our "Gold" level service package have full access to all our services 24 hours a day, 7 days a week...you, however....
 
2009-01-11 10:23:00 AM
my internet dropped completely for a few days over the summer. we called comcast multiple times and their only answer was "the problem is on your end; restart the router". they refused to come look at it since they didn't see a problem. then a cop came to our door and said there was a broken power line hanging in our front yard (it was on the side that none of us really pass on our way out) and the police pretty much made comcast (or whoever fixes the lines) come fix it the next day.
 
2009-01-11 10:28:31 AM
Maybe that's why Time Warner Cable uses the Grim Reaper in a their spot.

http://www.youtube.com/watch?v=4GCSEWDdUO8&feature=channel_page
 
2009-01-11 10:29:08 AM
Link (new window)
 
2009-01-11 10:36:20 AM
I used to be a cable installer, and let me assure you: 99% of problems are on the stupid customer's end.

You wouldn't believe the stupid shiat I've had to tell a customer. You wouldn't believe the stupid shiat I've had to tell a customer TWICE, or even THREE times. Maybe more.

"Okay, so when I want to watch cable, I press THIS button?" "Just to make sure I remember... this button to watch cable?"

Sometimes I wondered if these people were just farking with me, but I doubt it. Seems television watchers really ARE the stupidest f*cking group of people on the face of this planet.

After about 7 months of dealing with fark-off customers that can't even bother to tell a customer service rep that they need an extra line installed, I said fark them all. I got pretty tired of providing the brain leach to these cross-eyed morons, much less installing lines in their two-year-old's room.

It's hard to enjoy a job that has you stumbling over dumbasses on a daily basis, much less providing them a service you can't even bring yourself to get for 5 years. That's how long I've been free from being a couch potato, and it's been great.

I just worry that my kids won't fit in if I ever have them. Probably a good thing.

Sorry everyone, woke up a bit cranky and haven't made coffee yet. Hope some of you got a kick out of my rant, though.

/rant off.
 
2009-01-11 10:38:22 AM
Forgot to mention: If anyone was offended by what I said in my rant, I'd like to offer a heart-felt FARK OFF IDIOT!
 
2009-01-11 10:38:51 AM
jesus... hate on comcast all you want, but for fark sake we're talking about a human being's safety here. does this really need to be a comcast bashing thread from post 1?
 
2009-01-11 10:42:39 AM
i had a farking comcast tech tell me my ethernet cable was plugged in backwards! he told me to switch the ends around. farking moron!
 
2009-01-11 10:42:39 AM
He didn't suffer enough. Comcast personnel ( yep, all of 'em ) desrrve a special place in Hell.
 
2009-01-11 10:42:53 AM
zobear: Haha. There's no hate like Comcast hate.

Oh you haven't experienced Charter. They make Comcast look like geniuses. Remember Larry the Cable guy? He would be a supervisor.
 
2009-01-11 10:43:17 AM
rat-bastard: jesus... hate on comcast all you want, but for fark sake we're talking about a human being's safety here. does this really need to be a comcast bashing thread from post 1?

Yes, it does. Now shut up. Comcast sucks.
 
2009-01-11 10:45:55 AM
Well the article says he was installing cable equipment. I am guessing it was a cable to secure the water tower to the ground and has nothing to do with Comcast. Sorry to ruin your fun.
 
2009-01-11 10:45:58 AM
RubyRed: Gotta love the time I was getting disconnected 10 times a day and they finally sent someone out to check the outside lines and stuff.
They left a note on the door saying they found no problems.

I haven't been disconnected since.


local comcast service has been horrific lately. high latency, random disconnects, up to 30% packet loss in some cases....it's been pretty terrible. If there was ANY other option, I'd drop comcast in a heartbeat.
 
2009-01-11 10:47:56 AM
ShadyIce: rat-bastard: jesus... hate on comcast all you want, but for fark sake we're talking about a human being's safety here. does this really need to be a comcast bashing thread from post 1?

Yes, it does. Now shut up. Comcast sucks.


+1
 
2009-01-11 10:49:02 AM
why are you all making such a big stink?

live tech support is just a click away.....

http://jokesjokesjokes.files.wordpress.com/2008/07/funny-monkey-4.jpg
 
2009-01-11 10:53:42 AM
OniNeko: I used to be a cable installer, and let me assure you: 99% of problems are on the stupid customer's end.

How dare you insult all of the IT gurus on here!

My "big" client called one day, the owner's son was having problems with their internet. I drove over and jeez, the laptop was so slow that it took a good 5 minutes to start up IE. After removing 78 pieces of spyware I tested the connection, it was poor. I checked what I could then told them to call their ISP and to have them check the line INSIDE the house. "We know it's not that". I ask how..."the phone sounds clear". I look in the basement, the phone line is that old cloth wrapped stuff. After 2 months of dicking around I finally tell them to either get a new line from the NID to their room or quit calling. They call the telco, 80.00 later they have a new line. The problems went away although "we think something we did fixed it". *Sigh*
 
2009-01-11 10:56:52 AM
media3.washingtonpost.com

APPROVES.
 
2009-01-11 11:04:59 AM
JerseyTim Wins.

JerseyTim
"We'll send someone out to rescue you between 8:00 a.m. and 2:00 p.m."
 
2009-01-11 11:10:21 AM
I attempted to get comcast internet and phone last year. Installer was at my house for 4 hours, finally gave up and said cable was out in my area, and he couldn't get it to work. Comcast called to reschedule, and I asked, "If cable is out, and I don't have phone and internet, what do I do?" They made a snarky remark that the power goes out sometimes, and we deal with that. I canceled the install and kept dsl.

/later I found out the installer had turned cable ON to my house.
//but I have a dish.
///8 months later the cable still works
 
2009-01-11 11:10:42 AM
Sometimes I wondered if these people were just farking with me, but I doubt it. Seems television watchers really ARE the stupidest f*cking group of people on the face of this planet.

No doubt. But on the Internet, I'd say the highest concentration of stupid would be YouTube posters.
 
2009-01-11 11:11:47 AM
When the firefighters arrive, did they chop all the other wires off the poles with tree pruners and just leave the Comcast wire?


/Comcast idiot lopped off a phone box and two cable bridges on my install. Dick.
 
2009-01-11 11:15:13 AM
RubyRed: Gotta love the time I was getting disconnected 10 times a day and they finally sent someone out to check the outside lines and stuff.
They left a note on the door saying they found no problems.

I haven't been disconnected since.


This is a legitimate thing. I have equipment that malfunctions continuously until I pull a colleague across the damn campus to look at it, at which point it magically fixes itself. The world is just out to embarass some of us.
 
2009-01-11 11:17:12 AM
OniNeko, you definitely sound like a ComCast employee. Thank you for quitting.

/have my own stories, but I'm too tired and cold to write it all this early.
//but one guy who came to check my service tried to refinance my mortgage through his brother, even though I was renting.
///the squirrels or something was eating the lines outside. Now you know. And it took forever to figure this out.
/V okay, coffee. Warm, warm coffee
 
2009-01-11 11:20:49 AM
As a rule I offer marijuana to any and all installers - they take me up on it about half the time.
 
2009-01-11 11:30:27 AM
"I'm sorry sir, we don't have any reports of dangling in your area."
 
2009-01-11 11:40:46 AM
OniNeko: Forgot to mention: If anyone was offended by what I said in my rant, I'd like to offer a heart-felt FARK OFF IDIOT!

So you took that job in customer service?
 
2009-01-11 11:42:58 AM
"Sir. if you had purchased the Comcast Wire Maintenance package with emergency rescue service option, we would have responded to your complaint sometime during the next business day. Please don't go away. Your payments are important to us. Your ticket will be handled in the order in came in. You are number 186 in the queue. While you are waiting, please listen to a barrage of Comcast commercials".
 
2009-01-11 11:49:03 AM
About the switching the ethernet cord around, I can tell you for sure he wasn't that stupid. That's a trick techs use to insure that stubborn and or clueless people that don't know what they're doing and don't want to follow troubleshooting procedure reseat the cable correctly.
 
2009-01-11 12:29:36 PM
Mugato: "Unplug the safety harness, wait 30 seconds and plug it back in".

Came here to say this.
 
2009-01-11 01:06:45 PM
I work for Comcast in a call center; trust me, this is not by choice. If I could find another job, I totally would. But you wouldn't believe how many customers I get who call in yelling at me telling me their cable isn't working... solution? Their TV was turned off. Yeah.

If anything, it's a 50/50 thing going on here. I deal with idiots on the phone all day; they yell at me because their cable was turned off... yeah? Well, perhaps you should have paid your bill that's now two months overdue. Seriously folks, we don't shut people off until you are 60 days overdue. That's two months.

Of course, customers aren't the only idiots in the world. People in the call centers are also idiots. Techs are also idiots. Not all of them, but some of them. Hence the 50/50 thing.

But let me tell ya, I know the automated phone system is farking annoying. I know you are probably irritated as all hell when you call and have been on hold. But yelling your lungs out and swearing at someone in my position isn't going to help you. It's only going to make us mad, and you don't want to make the person trying to help you mad at you. If you're polite and level headed when you call in, most of us are going to be very kind to you and accommodating.

So for any of you who have had a poor experience with idiots, let's blame the idiots. Still though, I apologize that you had to deal with them.
 
2009-01-11 01:44:02 PM
OniNeko: Hope some of you got a kick out of my rant, though.

It's the same rant used by anyone who has ever worked on a help desk.
 
2009-01-11 02:02:04 PM
Dufus: zobear: Haha. There's no hate like Comcast hate.

Oh you haven't experienced Charter. They make Comcast look like geniuses. Remember Larry the Cable guy? He would be a supervisor.


This. I'm with Charter now, but used to have Comcast. Comcast was way, way better.
 
2009-01-11 02:37:30 PM
rat-bastard: jesus... hate on comcast all you want, but for fark sake we're talking about a human being's safety here. does this really need to be a comcast bashing thread from post 1?

You've never had Comcast as a provider, have you?
 
2009-01-11 03:00:55 PM
rat-bastard: jesus... hate on comcast all you want, but for fark sake we're talking about a human being's safety here. does this really need to be a comcast bashing thread from post 1?


Welcome to Fark! Where other's misery and misfortune is opportunity for funny jokes and witty quips.
 
2009-01-11 03:11:39 PM
Comcast wouldn't bother to fix overcrowding issues at my location.

I switched to DSL and it's been perfect.
 
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