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(Denver Channel)   4 out of 7 computer repair techs cannot fix unseated RAM. Shockingly, 3 out of 7 could   (thedenverchannel.com) divider line 323
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21873 clicks; posted to Main » on 28 Apr 2008 at 2:12 PM (6 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2008-04-28 02:11:15 PM
Why is this shocking? Anyone that has even looked at the counters of geek squad and the like can easily see that it's full of a bunch of college students just working part time. They don't really care enough to check every connection on every computer.

It's just like getting a car fixed at your local vocational school, they most likely wont find your real problem.
 
2008-04-28 02:13:17 PM
7/7 people with an unseated RAM problem had to call some geek to fix it for them.
 
2008-04-28 02:15:02 PM
What do you expect, 4 out of 7 are geek squad suck employees.
 
2008-04-28 02:15:49 PM
Articles like this make me die a little inside - I mean, I'm no ubergeek, but I do computer troubleshooting for a living, and that's REALLY BASIC.

Come on, people.
 
2008-04-28 02:15:56 PM
7/7 computer repair techs will find that porn on your computer, no matter how well you thought you hid it.
 
2008-04-28 02:16:10 PM
once, my computer warranty stipulated that tech come out to fix the power supply on my computer, rather than just mailing me the part. After the guy left, i noticed he had inadvertently unplugged the fan. not the biggest deal, but goes to show that this so-called expert left my computer in worse shape than had i done the fix myself.
 
2008-04-28 02:16:11 PM
Betting the 4 out of 7 have more certs, on average, than the other 3.
 
2008-04-28 02:16:27 PM
I just fixed this issue last week on a side job. Got a nice bottle of top shelf tequila for it too.
 
hej
2008-04-28 02:16:28 PM
In related news; The teenagers earning minimum wage working on computers at your local electronics chain really don't give a shiate about getting your machine working.
 
2008-04-28 02:16:34 PM
How many times are we going to have to see this story?
 
2008-04-28 02:16:34 PM
vault.solace.net
Not impressed.
 
2008-04-28 02:16:49 PM
Turmoil: Why is this shocking? Anyone that has even looked at the counters of geek squad and the like can easily see that it's full of a bunch of college students just working part time. They don't really care enough to check every connection on every computer.

It's just like getting a car fixed at your local vocational school, they most likely wont find your real problem.


RTFA. The Geek Squad guys were the ones who where able to fix it...
 
2008-04-28 02:17:39 PM
Some of my best customers are ex geek-squad (firedog, 1-905-geek, etc) customers, it's pretty pathetic how little those so called geeks actually know.

Not complaining, I'm happy for the new clients, and all the clients they bring to me.

/way more than a simple geek
/a complex one
 
2008-04-28 02:17:40 PM
re-elect_jimmy_carter: 7/7 computer repair techs will find that porn on your computer, no matter how well you thought you hid it.

From my time working as a computer salesman at Best Buy, I can tell you that this is 100% correct.

And it's a wash: some of it is scary, some of it belongs in a magazine.
 
2008-04-28 02:18:18 PM
I had to reseat RAM in a classmate's computer just a few weeks ago, so I'm getting a real kick out some of these replies...

/best part was she asked her boyfriend ahead of time if she should have me install it, and he said he could handle it...
 
2008-04-28 02:18:22 PM
What's RAM???
 
2008-04-28 02:18:22 PM
When their first recommendation is "reformat", you really wouldn't expect much else, would you?
 
2008-04-28 02:18:27 PM
That's what you get when you choose the same career path as half of the third world. If you like computers, get into software, not hardware, unless you're a CE designing chips.
 
2008-04-28 02:19:29 PM
In other news... I can charge people $50 for re-seating RAM? I should quit my day job, and make a living off of all the people that come to me to fix their stupid computer issues.
 
2008-04-28 02:19:41 PM
Demetrius: When their first recommendation is "reformat", you really wouldn't expect much else, would you?

To be fair we sometimes will say that just to make you go away.
 
2008-04-28 02:19:46 PM
Being and IT myself, this is really sad to hear.

Turmoil You are so right on that one (along with FireDog). I wouldn't be suprised if a shadetree tech had better common sense than these guys .... Remember (can't remember if CNN did this) one tv show where they sent 4 like computers in with a slight snip in the HDD cable and neither shop spotted it?
 
2008-04-28 02:20:16 PM
"He simulated a problem that is known in the computer industry as "chip creep" or "ram creeping," when the computer's memory cards are dislodged either by bumping or dropping the computer, or from a sudden temperature shift."

FTA

Going on 6 years in IT doing hardware and software and I've never actually seen this happen. I've checked for it as part of general troubleshooting steps, but I've never actually had it be the issue.

Oh and yeah, what Turmoil said. There is a difference between incompetence and laziness. If the problem is not of the 5 most common issues that they deal with 90% of the time (user, malware, PSU, mainboard, user) they probably aren't going to check for it.
 
2008-04-28 02:20:17 PM
"Our diagnosis relies on numerous physical tests, input from our customers, and real-life experience that confirms the majority of computer problems involve hard drive failure and virus/spyware issues. Nevertheless, we made a flawed diagnosis and that's our error. Our service guarantee ensures resolution of all problems to our customer's satisfaction."

Translation: blah blah blah, we f*cked up, your problem wouldn't have been resolved to your satisfaction if you weren't a TV station testing us, because you would have taken our word it was the motherboard and you would have thrown the laptop in the trash.
 
2008-04-28 02:20:19 PM
I own a computer so I'm really getting a kick out of these replies...........unfortunately, I have a bad connection on my mother board and
 
2008-04-28 02:20:20 PM
The article implies this is a 'common' problem, but I've had numerous laptops and computers over the years and I've never experienced this problem. Is it really a common problem and I'm just lucky?
 
2008-04-28 02:20:37 PM
I'm thinking it's because it's Denver.
 
2008-04-28 02:20:58 PM
Popping open the computer and checking for loose parts wouldn't be the first thing I would look for if there was a problem.
 
2008-04-28 02:21:08 PM
mccallcl: That's what you get when you choose the same career path as half of the third world. If you like computers, get into software, not hardware, unless you're a CE designing chips.

Why? It's a well known fact that software people like you are incompetent and can't fix their ID10t problems.
 
2008-04-28 02:21:19 PM
toonz: Betting the 4 out of 7 have more certs, on average, than the other 3.

I bet you that those 4 of 7 are bootcamped certed.
 
2008-04-28 02:21:46 PM
This is misleading. 7 out of 7 computer repair techs can fix unseated RAM. 0 out of 7 minimum-wage posers can fix the same problem.
 
2008-04-28 02:22:00 PM
People who actually know enough about computers to suspect things like unseated RAM don't work for Best Buy or Circuit City, they go to college and get real jobs.
 
2008-04-28 02:22:12 PM
As a geek who rips you off, I am shocked, SHOCKED I SAY, to see news stories like this. How dare they expose us! Don't we have a right to make a living?

Just a warning people, the "GEEKS" at Geek Squad and Firedog are all trained to push sales on you so any computer that has a problem is assumed to be broke so they can upsale you parts for 200% markup. Like an auto mechanic, if you don't know about computers you are at their mercy. Just to let you know if you do go to these places instead of your local IT or a local shop, ask for the free anal lube. It helps absorb the shock better.
 
2008-04-28 02:22:12 PM
lexnaturalis The article implies this is a 'common' problem, but I've had numerous laptops and computers over the years and I've never experienced this problem. Is it really a common problem and I'm just lucky?

I don't think this is a common problem at all. It can happen, but it isn't as likely as this article makes it seem.
 
2008-04-28 02:22:22 PM
FTFA: The Firedog inside Circuit City on South Colorado in Denver told us both the power drive and the motherboard likely had problems.

I want a power drive for my rig. Wonder if it's gas powered?

As an aside: Why do people go into this line of work? It's like a perv choosing gynecology. You're not going to be seeing what you want to see, and what you do see will likely turn you away from it altogether.
 
2008-04-28 02:22:25 PM
reveal101: "He simulated a problem that is known in the computer industry as "chip creep" or "ram creeping," when the computer's memory cards are dislodged either by bumping or dropping the computer, or from a sudden temperature shift."

FTA

Going on 6 years in IT doing hardware and software and I've never actually seen this happen. I've checked for it as part of general troubleshooting steps, but I've never actually had it be the issue.

Oh and yeah, what Turmoil said. There is a difference between incompetence and laziness. If the problem is not of the 5 most common issues that they deal with 90% of the time (user, malware, PSU, mainboard, user) they probably aren't going to check for it.


Stick around a while, kid. I've seen it a few times.

Got a printer cable from 1982. Get off my raised floor.
 
2008-04-28 02:22:37 PM
Turmoil: Why is this shocking? Anyone that has even looked at the counters of geek squad and the like can easily see that it's full of a bunch of college students just working part time. They don't really care enough to check every connection on every computer.

It's just like getting a car fixed at your local vocational school, they most likely wont find your real problem.


As a college student who worked part time as a tech, i'd disagree that thats the cause.

The key here would have been to do what I did in this situation:

Take everything out, and see if it posts, then add one thing and repeat. I didn't have a Ram tester, but it would have been obvious that after I reinserted the ram and everything worked again that that was probably the issue.

It was a sweet job and I learned a heck of a lot about how to fix a computer. I can pretty much assemble one with my eyes closed now.
 
2008-04-28 02:22:54 PM
Geek Squad?
 
2008-04-28 02:23:07 PM
I used to know what I was doing, but then I bought some ram to upgrade me beat up old (but serviceable) computer, and then found out that the ram was ECC and my computer dont take ECC even though it fits the socket. And I had never heard of ECC so now im as useless as a geeksquad drone.

sigh.
 
2008-04-28 02:23:29 PM
snakemike:

RTFA. The Geek Squad guys were the ones who where able to fix it...


You fail.

First case FTFA: At Geek Squad locations on Broadway and East Mexico in Denver, technicians told the Call7 team the motherboard was shot and that the power supply was dead.
 
2008-04-28 02:23:55 PM
Geek Squad is a joke. Best Buy's solution to their service problem was to buy another company and then put their same crappy employees into new shirts.

Circuit City is no better.
 
9mm
2008-04-28 02:24:45 PM
It always fascinated me how Americans- while touting the virtues of capitalism and competitive individuality- have some sort of pathological hatred for large corporations. They love to bash "evil companies!"

Don't hate Best Buy because they are successful.

Their repair people are just human. You would probably get the same results if you "planted" a simple problem in an automobile and took it to various repair shops around town. Often, the simplest problems are detected last.
 
2008-04-28 02:24:50 PM
I can name one thing that always happens first when you put up with one of them big ticket store computer depts.

You tell the rep that you have a problem with ... lets say the system has a virus .... I can somewhat bet 50/50 the either they would give you the "cow face" and utter (pardon the pun) some gobbly gook that is total bs or seek their supervisor.
 
2008-04-28 02:25:00 PM
snakemike: RTFA. The Geek Squad guys were the ones who where able to fix it...


RTFA yourself. One out of three was. That's hardly a ringing endorsement of competence. In fact, of all the shops in the article, Geek Squad performed 3rd out of 4.

 
2008-04-28 02:25:03 PM
Ochiba As an aside: Why do people go into this line of work? It's like a perv choosing gynecology. You're not going to be seeing what you want to see, and what you do see will likely turn you away from it altogether.

I doubt most people say "I want to troubleshoot hardware for the rest of my life." Isn't it most commonly a stepping stone to something else? It is for me - I entered my company doing hardware maintenance and repair, and worked my way in to programming - you can't always start out doing what you ultimately want to end up doing.
 
2008-04-28 02:25:12 PM
BlorfMaster: used to know what I was doing, but then I bought some ram to upgrade me beat up old (but serviceable) computer, and then found out that the ram was ECC and my computer dont take ECC even though it fits the socket. And I had never heard of ECC so now im as useless as a geeksquad drone.

We did the same thing in reverse at my office. Bought some RAM to upgrade a Dell computer we had and it turns out we needed ECC. The trick is that you recognized the problem which is more than most Geek Squad people could do.
 
2008-04-28 02:25:18 PM
To be fair, it's one of the last things you think of. This is the first time I've heard of "RAM creeping" as a common problem, and a few months ago was the first time in 20 years I had this problem. Even my friend, Mr. Senior Programmer who was coding in C when I was in diapers, didn't catch it.

The RAM doesn't even look unseated. You're more likely to think there was a power surge or a HDD failure.
 
2008-04-28 02:25:27 PM
"Hello IT... have you tried turning it off and on again?"

http://www.youtube.com/watch?v=ZrOmTrXmi-I&feature=related
 
2008-04-28 02:25:30 PM
9/10 computers i fix are spyware issues because people cant use firefox to look at their goat porn.
 
2008-04-28 02:25:48 PM
Let's see...computer REPAIR people, who are employed by a store that SELLS computers, can't fix the problem, and recommend that you buy a new computer. Have I got that about right?
 
2008-04-28 02:26:13 PM
That's sad. Of course,the idiots at Geek Squad don't surprise me.

consumerist.com
 
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