"Customer service means a tremendous amount to me, personally," said Suri Surinder, Verizon's regional president. "One of my first jobs was as a taxi driver in New York City, so I learned service from the ground up."

I work in Newark NJ, so I totally get what it's like to fly airplanes. It's a profession that has great meaning to me.


F A I L

I was seriously sorting through services this week deciding which one to buy, thanks to the subby for putting the final nail in their over priced service.

Verizon sucks...

but not as bad as Sprint/Nextel.

Where I live, it's impossible to get a signal for anything *but* Verizon. My friends went with sprint, so once they leave the city area, they cannot get a signal. Fishing trips? I'm the only one with a working cell phone.

Their CS does suck-- everything is about, "Well, buy this accessory and that accessory... you need this perfect new charger, even though your old one works just fine. You need ear buds and bluetooth..."

I went in because my phone was dying every phone call, and it took them an hour and a half to determine that my battery was shot. I could have told them that, but nooooo! Let's run tests, first, and update the software, and delete contacts with weird names. They actually deleted my friend from the contacts because it said, "Biggus Dickus".

Land line service is just as bad! The second we can get Time Warner's phone service, Verizon is gone.

No corporation treats their customer service reps like anything but shiat. Most employees in any customer service realm are pieces of shiat that get walked all over.

/works in a local retailer for the time being
//you couldn't pay me enough to work call centers
///can sell shiat, though...

Look if the company doesn't live up to its end of the agreement you don't have to live up to yours. I've had this happen only a couple times and got out of the contract. If they promise some service with your 1 or 2 year agreement, but don't deliver you don't need to keep it for 1 or 2 years. Had a cable company keep sending me cable after something like this happened. After some argument all the time they were sending me the cable after I officially notified them that they did not live up to their contract and I was canceling the service was free to me. And don't be afraid to take them to small claims court. Just simply filing usually will get them to give up. In my state you can file online for a measily fee. So if they lied dump them.

For anyone who can afford to do it, I recommend going dual-wan. I have both Verizon DSL and Comcast cable. Whenever one shiats the bed, I have a backup. The lower-end dual wan routers pretty much universally suck, though.

I've been using FIOS for about a year now - no complaints or anything. Last week, my verizon supplied wiresless router died. I called up tech support expecting to go through the 100 step 'did you plug it in' process designed for people who have cup holders in their computer, but as soon as I told the tech that the lights were goofy and that I had powered cycled it several times, he just said they would overnight me a new router ( actually they some how sent me a second one by mistake ). That was the easiest tech support I have ever had to get on the phone for.

Logweasel: For anyone who can afford to do it, I recommend going dual-wan. I have both Verizon DSL and Comcast cable. Whenever one shiats the bed, I have a backup. The lower-end dual wan routers pretty much universally suck, though.

I'd do it if I had the spare cash. I'm thinking of switching from Comcast to Verizon. I wouldn't mind a nice fight with them, but I really don't want my internets disrupted.

I haven't heard much about AT&Ts new Uverse package mentioned. I was thinking about ditching DirectTV because the tivo is on the fritz, storms often screw the signal, the BellSouth phone bill is ridiculously high the the BellSouth DSL never gets the speeds I pay for. I'm a tech geek so I know it's not my stuff slowing the DSL down.

/AT&T Uverse anyone....anyone?

I'm feeling the need to chime in, even thought its nothing new. I was working for a political campaign (under strict time lines) and I was in charge of our "satelite office" in the northern part of the district. Small strip mall store front. Anyway, they came and installed DSL and seven phone lines in May. That evening, I tried ot use the DSL and it didn't work. I called them, they said they would send a tech the next day between 1-6pm. I sit there, by my self, unable to do anywork, since there was no internet, until about 7:30pm. Call, set up another appointment for a few days later, same thing. The third time I set one up and don't see anyone, they call and tell me that the tech showed up at 10:30am or something, even thought we had set up an afternoon time. I request a supervisor, who tells me that business customers can't set up service appointments, we just have to wait for a tech to show up. I tell her that since I have no internet, I can't do 90% of my work and there is no cell phone reception (the other 10% of my work), I really can't sit around ALL DAY. Finally, one Saturday morning, I get a call from a tech, saying that he is at our office (25 mins from my house). I tell him to wait for me and he said he would be at Dunkin Donuts across the street. I throw on some clothes and meet him. He actually fixes the problem, which was in the switch on the pole (so they didnt' even need access to the building). He then proceeds to test our phone lines to make sure he didn't mess those up. I mention that I can't get one to ring. He discovers that it was not the phone number they had said it was, but since it was mostly outgoing calls, it wasn't a big deal. He also discovered that only 5 lines were installed, not the 7 that we had been paying for and had been told that the DSL problem was the root of their problems when they weren't working. After all this bullcrap, it was about nearly August, we had lost nearly 2 months of use of this office, Verizon had been scamming us. I have vowed to never use them again.

Here is the deal folks, the way that modern companies think.

If you are not doing sales or actively billing the customer, you are overhead. Overhead is bad, evil and must be erased by the company. Sure that overhead may be intergral to keeping customers, but that doesn't matter because keeping customers only works for long term and stable profits and today's CEOs are not worried about the long term. They are worried about short term gains. Big investors ,and therefore big shareholders, agree with this view. They'll just dump the stock and by the next one. Its not like anyone pays dividends anymore.

So, you customer service folks, you are useless overhead that only costs the company money. IT, payroll, maintenance, HR, and the like, you are all overhead. You make no money for the company. You suck. Who cares if the company requires the services you provide to operate correctly and legally, you impact profit.

So that is why people that are to fix stuff are now being pushed to sell. You change from a cost center to a profit center and that all that matters.

Phil Herup: I quit Verizon DSL over a year ago. We are still in dispute over like $30 bucks they say I owe them.

They even agreed to take off the charges.

But I still get the notices.

I can beat that - I never had Verizon DSL but was pursued for a year by collection agencies because I owed them $65. Finally Verizon "dropped the claim."

Yeah, Fark You dropped the claim.

/Vonage + RCN FTW

All I know is my FiOS service costs $10 more than TW internet and is much, much faster (20 down/5 up vs 3 down/376k up). I've had no problems yet, but I just recently switched. With respect to Verizon Wireless, they have been phenomenal. I am in the middle of my third 2 year contract with them, and I would not consider switching to another service for even a second.

I have a friend who has had FiOS for a year now and he's only had one service problem. I have not heard about any billing issues. Maybe it's a regional thing?

/loves downloading at 2.4 mb/s

sendtodave: dofus: For all you Farkers who like to laugh at Florida...

I live in a small town in the central part of the state. I have Bright House (the name of the local cable company). Customer service is a local number. If I have a problem, the guy's out here as soon as he can fit me in. Sometimes the same day.

When they were installing the service, the guy said "You wire isn't very good" and proceeded to re-wire the entire house. Free.

A small local service provider offers a better customer experience than the nationwide mega-corporations?!

Only in Florida! Now I have heard of everything.


Brighthouse is hardly a small local service provider:

Link (new window)

Their service is pretty abysmal too (service calls where no one shows or calls..etc) but compared to Verizon you feel like royalty. Their call centers (at least around here) are local which is nice. I'll be back to their Roadrunner internet service as soon as my fios contract is up if not before then.

/Ditching cable altogether, I'd rather read a book

dramradhel: Another wondered why they were charged when they downloaded ringtones.

Not for nothing, but that's a valid question.

Of course if you know how to use the internet via the phone you can get them for free. But imposing an idiot tax on the slower part of your user base isn't exactly customer friendly.

Rose Red: MrsIrB

A flashlight. A FARKING FLASHLIGHT. That's what the guy asked me if I had on hand when he stopped by. What sort of tech does not have his own flashlight!?

I have had 3 VZ services, including FIOS, for just about a year, and have never had any issues with my bill. Always the same amount, which I have verified is correct, except when I order me up some PPV...

I didn't read the article but I can say I have FiOS and I've never had a problem with the customer service. I call, I normally get a person in their Irving TX call center. They always have solved my problem within a few minutes.

Only had to call them twice. Once the battery box had to be reset after a power-outage and my original router died. Didn't even question it they just sent me a new one. Took me 10 minutes with hold-time included.

Now Sprint *shudder* talking to their customer service was a nightmare.

I worked for Compaq's helldesk in the mid 90's. They were almost as bad. Didn't have to sell anything, but mandatory average call times of 10-11 minutes.
If you couldn't fix it in under 10 minutes you were supposed to lie, cheat, hang up, whatever you had to do to get them off the phone and have them call back again. We were literally told to have them insert the "Quick Restore" disc and tell them to call back when it was done. The Quick Restore would format the drive and reinstall the OS. I don't know how many people got farked over by doing that. College kids calling back telling they lost their papers, businesses lost their finances, etc. It was rather shiatty they treated people that way.
I was eventually fired for not being able to get my call time low enough. My problem was I cared too much, and enjoyed the challenge of actually fixing problems, and I hated lying to people. Best thing they could have done for me... I started working at Apple soon after. That was a great company.

I work in a call center for a popular tech company in b2b, mgmt would say "here's a deal let's see if we can get people interested in it" but wouldn't write you up for not selling it, forcing people to buy things they don't want or need, leads to customer dissatisfaction (buyers remorse), and returns, what profit would Verizon factor in that?

The fact that they have to employ pop ups messages "you're not selling!" and write their people up more often than some change their underwear leads me to believe that they don't treat their engineers with respect, the professional courtesy that they deserve. And what burns me up is the mgmt guy in the article is clueless and total denial, I can't see this getting any better.

If they really need to sell, then get a sales "assistant" acting as a concierge for the customer "Hello John! I have Bob our engineer on the line, once he's done I'll drop in again to see how your experience went" ..and that's when the sales guy does his job. The engineer shouldn't be selling anything at all.

This is the reason I no longer have FIOS TV.

1. Your installer farked up
2. Your system couldn't manage to accept that I didn't have 3 DVRs
3. The bill was miraculously corrected after I canceled my service
4. Thanks for billing me for 3 months after I canceled

When the tech for my cable came out to install it initially, he couldn't get through to the tech center for verification.
I laughed.
Then I sighed because that's who I have to pay.

wingnut396: You change from a cost center to a profit center and that all that matters.

Ask Enron how that worked out...

/Yeah, that was a bit of a troll.
//I work as "overhead" in finance for a telecom so I'm really getting a kick out of these...

My local cable provider is Broadstripe and let me tell you, fark you all for complaining unless you also have Broadstripe. They are a world of suck. Everyone in my town who I have ever spoken with has horrible cable signal problems and their broadband is pure shiat. Verizon offers DSL (but no FIOS) and Broadstripe is so bad that they have had to turn away all new DSL customers for the last six months because their COs are full.

I can't get away from cable, sadly. I wish to the FSM I could. Argh. :(

Fark is a big place - and lots of people read these forums so let me say this and just maybe it will get read by the right people:

People who call in with problems ARE NOT prospects. Asking your customer care staff to sell them is an unsound decision. If you want to return profit per share - try improving your services and your billing; upgrading your customer care standard; and creating loyal customers who come to you to buy because they wouldn't go anywhere else. Create demand by making people feel like your product or service is the best and backed by a company that is willing to back it up.

I have Fios, and while for the most part I like it, it can be twitchy at times; like having the cable box randomly turn itself off in the middle of a show, or having the DVR "forget" to record LOST for some random reason.

I also really, really wish I could order the MLB Season Ticket package on it too.

vitalogygirl: wingnut396: You change from a cost center to a profit center and that all that matters.

Ask Enron how that worked out...

/Yeah, that was a bit of a troll.
//I work as "overhead" in finance for a telecom so I'm really getting a kick out of these...

Its not a troll, it is the truth I have been told.

/IT overhead
//no one really needs corporate email right?
///just use gmail, its free right?

I'm a Fios Internet customer for 2 years, the tv since Oct. I did have 2 billing problems, but those were fixed with one phone call. The key is to call when they open the phone lines at 8 am east. When you hear the computer, just keep saying operator, and you'll get a live body.

The internet can't be beat.They don't care how much you download, I've downloaded over 3 terabytes from just torrents. The TV is awesome (free on demand unlike cablevision). Like stated above,the boxes can be twitchy once in a while. Also,the remote sucks, with directv you could face the opposite way and change a channel, here you have to aim pretty good.

/To the person above, they do carry MSG HD now
//150 hd channels by years end
///fios installer gave me a whole bunch of brand new heavy duty HDMI,Component ,optical and s-video wires for free, said might as well take before Verizon starts to cheapen up.

I'm a happy Windstream customer (formerly Alltel). Only complaints I have is the one time I called tech support because my DSL "modem" was fried, it was a royal pain to get to someone who could help me. I finally told the Indian tech support script reader to "connect me to someone who knows what the OSI model is and what RFC1149 is". Worked like a champ...

So we have all this high tech networking stuff deployed across the country, yet we can't get the billing system done right? Face to palm.

KarmaSpork: There's nothing better than having someone (or having to put up with on-hold messages) touting their new products & services with even newer technology, while you're trying to get them to get their existing products to work properly.

I was a Verizon employee for the VCCD.. Customers that are Blind, Hard of hearing or that have cognitive issues.. Anyway I couldn't work for them anymore because it went against all that I stand for.. They would make us sell to people who you really know don't need the stuff.. OR if they couldn't afford it they wanted to squeeze as much as they could out of people.. I HATE VERIZON! They really are a bunch of greedy bastards that could care less about their customers.. They used to care but as of this year in Jan the policies have changed. THEY ARE TEH SUCK!

Dish network is just as bad and if ya actually intend to buy something from them and they say you don't credit qualify then hang up right then. They used to make us ask for all sorts of other information to try and "trick" it through; Things like middle initials, maiden and sr names, and previous addresses. Every once in a blue moon, it a customer had just moved or married it would work.

However for most folks it just gave them 5 or more hits on there credit score. Then after turning the customer down again we would have to ask them if they had a friend or family member who could cosign.

By cosign what they really meant is putting the service entirely in the friend name and on the friend credit and then adding the original caller to the account as an authorized user. If the friend did not have good enough credit, well we would be happy to assist them in completely ruining there credit as well.

As they used an calls/sales quota system that did not penalize for time they would be happy to check the credit of your entire family because sale or no sale you have just improved his score by blocking no sale CS calls.

Mad Mark: One more reason I love my Alltel service. Must be Chad. Or the Wizzard!


...Alltel is made of douche liquids.
For three phone lines, my family was getting jacked for 500 bucks a month. And it wasn't like we did anything spectacular.
Not only that, but they would never let us into our account. They wanted some tax id number that no one knew what the hell it was, or where it came from.
We were even with them for over 10 years. And every other time we tried to change something, or check on a bill, they wouldn't let us do anything because they thought we were trying to jack our own account for social security numbers or something.
Changed to ATT, now its only 200 bucks. Thank god.

All I can say is this...

Comcast can go straight to hell.

By my house, and here in my fraternity house, they're "the only horse in town" and they know it. For the last month or two here we have had to restart our cable modem every ten minutes because something happens and it just stops working... and we have a business class account!

Dixie_Wrecked

I have ATT Uverse here in L.A. I love it. Good, fast internet service. Good HD package, though their HD picture could be a little better. They tossed in all the equipment, including a DVR that records HD. They are getting ready to roll Whole Home DVR, which any STB in the house can watch recorded material.

Downside is they are using the crappy Motorola STBs, but I understand they are replacing with better Scientific Altanta boxes soon. Overall, good CS, good service. I couldn't WAIT to get rid of farking Charter.

Here's a little message to the communications corporations, DSL, phone, wireless, FIOS, whatever. Maybe they will read down this far, so here goes...

Your customers (not CONSUMERS) might wish to buy more new stuff from you if you would concentrate on getting your old stuff to work.

once again...

Your customers (not CONSUMERS) might wish to buy more new stuff from you if you would concentrate on getting your old stuff to work.

and finally...

Your customers (not CONSUMERS) might wish to buy more new stuff from you if you would concentrate on getting your old stuff to work.

Simple, eh?

spacechicken170am: Here's a little secret. They all f*cking suck. I've had issues with verizon, comcast, and directv. Comcast was by far the worst but that certainly deosn't make the other two any good. I ordered Comcast on the internet and they screwed up my package. I called them about it and they said they couldn't give me that package because, get this "Our website and our phone line are actually 2 different companies". ??????? WTF!!! Then they screwed up my bill for the next 6 months in a row. Everything went fine for 6 months despite the outages and having to reboot my router everyday. Once 1 year hit they brought me up to normal prices and charged me double for that month. I called tto question my $300 cable bill and they told me that they want their customers to pay a month early. Well, I didn't change my payment schedule. I called Directv. Directv was great when I actually talked to someone. My only problem with them is that I upgraded to an HD receiver and they left the old one at my house. I can't reach anyone at directv since "Did we leave some shiat at yo house" isn't one of the menu options. Verizon is almost impossible to deal with. Embarq sucks too.

Are you sure you don't "own" the old box. The way the DTV people told me when I left their service is that the equipment is paid for in the first few months of service and that it doesn't need to be returned because you actually own it.

cambie: As an AT&T employee I can only laugh. At least when I have a problem with my bill (5 bucks a month for DSL Pro, local and unlimited long distance), it doesn't take more than 10 minutes or so of my time, and I usually get a southern accent as opposed to a foreign one. I can't wait until my neighborhood is wired for Uverse, I'll be all over that.

I find that VERY hard to believe. AT&T has awful customer service, especially if you used to be a Cingular customer. It took us TWO YEARS to get our billing address corrected and then they tried to automatically change our plan without asking, even though we'd signed a contract that was still in effect.

They're really all the same.

This is what happens when you get people who major in business (i.e. Athletics for fat people) to run your company. If you major in business you are pretty much a no-talent, hack completely devoid of imagination, ingenuity or free thought. You push the company line see everything as an immediate 1 or a 0.

The same way a person wouldn't sell his assets at the end of a quarter just to have an impressive profit for that short-term, a company shouldn't hedge its bets on 3 mere months if it is going to fark them over in the long term.

Building a solid, respected business will pay dividends in the long run. Especially since so few companies offer it anymore.

Dixie_Wrecked: I haven't heard much about AT&Ts new Uverse package mentioned. I was thinking about ditching DirectTV because the tivo is on the fritz, storms often screw the signal, the BellSouth phone bill is ridiculously high the the BellSouth DSL never gets the speeds I pay for. I'm a tech geek so I know it's not my stuff slowing the DSL down.

/AT&T Uverse anyone....anyone?

I have AT&T Uverse, TV and net. No complaints. I had some problems with my TV droping intermittently. Submitted a ticket online. Recieved an email about 20 minutes later asking me to call in to schedule an on site technician (it helped that I was detailed in the online ticket), and it gave me a ticket number.

Called in, 20 minutes later had an appointment. They came out and tested the house lines, which were 20 years old. They reran the lines to the modem, and boom it was done. No problems since. Had the service 5 months now, and no complaints.

I run dual-wan access, though, with load balancing, so I never notice any slowdowns on either network.

Logweasel: For anyone who can afford to do it, I recommend going dual-wan. I have both Verizon DSL and Comcast cable. Whenever one shiats the bed, I have a backup. The lower-end dual wan routers pretty much universally suck, though.

pfsense.org. Use an old computer with three NICs and the walkthrough they have on load balancing and you're set.

Been with GTE/Alltel for mobile service for the past 11 years now. Been a great relationship. (Wish I could say the same for the girls I've dated over that time.)

The only issues I've had were related to hurricanes knocking down towers and getting the new towers tweaked out to pre-hurricane service levels and had a billing oopsie happen when somehow the data plan wasn't deducting for data usage when I got my Blackberry. Solved in one call and they even gave me some cash back for "any inconvenience" I might have experienced because of it. Had an AT&T phone for work...after a year of that crap I had them just send some money my way and use my own personal Alltel mobile.

KarmaSpork: Fark is a big place - and lots of people read these forums so let me say this and just maybe it will get read by the right people:

People who call in with problems ARE NOT prospects. Asking your customer care staff to sell them is an unsound decision. If you want to return profit per share - try improving your services and your billing; upgrading your customer care standard; and creating loyal customers who come to you to buy because they wouldn't go anywhere else. Create demand by making people feel like your product or service is the best and backed by a company that is willing to back it up.

You've obviously never worked in the CRM software industry. This is exactly what the CRM companies are trying to sell the C*Os -- "turn your cost center into a profit center".

wingnut396: Here is the deal folks, the way that modern companies think.

If you are not doing sales or actively billing the customer, you are overhead. Overhead is bad, evil and must be erased by the company. Sure that overhead may be intergral to keeping customers, but that doesn't matter because keeping customers only works for long term and stable profits and today's CEOs are not worried about the long term. They are worried about short term gains. Big investors ,and therefore big shareholders, agree with this view. They'll just dump the stock and by the next one. Its not like anyone pays dividends anymore.

So, you customer service folks, you are useless overhead that only costs the company money. IT, payroll, maintenance, HR, and the like, you are all overhead. You make no money for the company. You suck. Who cares if the company requires the services you provide to operate correctly and legally, you impact profit.

So that is why people that are to fix stuff are now being pushed to sell. You change from a cost center to a profit center and that all that matters.

That pretty much sums it up. And while the tone is sarcastic, the message is right on the money.

"Customer service means a tremendous amount to me, personally," said Suri Surinder, Verizon's regional president. "One of my first jobs was as a taxi driver in New York City, so I learned service from the ground up."

wow! immigrant indian cabbie in NYC now a regional VP for major telecom company!! Makes me feel like EPIC FAIL

Says it all!

i work for att uverse, so im really...


srsly.

DO NOT GET UVERSE.

do you enjoy watching 10 tvs at once? well with uverse you cant.

do you enjoy watching multiple HD streams in your house? with uverse, YOU CANT!

do you enjoy your work VPN connection? if youre using IP/SEC with uverse, YOURE BONED! (header auth works.. sometimes).

do you enjoy a shiat quailty pic? even in HD? with uverse, you get all this!

do you enjoy a cable box that has issues with optical audio and HDMI connections? with uverse, you get this as well!

uverse is a piece of shiat. the 'gateways' (router is forbidden) are prone to complete failure, requiring a dispatch, if you do something as simple as disconnect the COAX going from the NID to your gateway.

dont even get me started on the actual call center. if you have tits, you can be a supervisor.

doesnt matter if you have no experience at all, just ask the blue haired freak chick that was finally canned (for lack of experience) about farking your way to the top. or ask taRRrrRRrrRrra. she and her program director hubby (that works in my center) know all about that. taras pretty, but dense as a box of rocks.

or, you can attention whore and catch an STD like ashley, then have a nervous breakdown about how your STD caused you cervical cancer AT WORK IN FRONT OF ALL YOUR CO WORKERS!

yeah ashley, we know youre pretty, but we also know you have a form of herpes. good job!

in short, my paycheck rocks, but fark att.

fark uverse
fark clarify
fark CMS
fark the trouble analysis tool
ubbt is cool
mynotes and myverse were cool till dickhead IT took it away

jvowles 2008-04-09 02:22:26 PM

fark you.

cst service is what we are pushed to do. we dont sell in the ATT tech support dept. we will upgrade your inet speeds or tv service AT YOUR REQUEST, but fark you, you have no idea how badly we get reamed if we dont basically kiss your ass and shine your shoes.

worked for verizon for about 3 months... It was hell customer service was constantly dicking around tech support, they treated everyone like meat
Fav verizon fact, Their service interface for controlling your account will only run in windows 95 CDMA is a dead technology and you will never get anything but half ass'd service out of those guys

When I was a Comcast customer, I would always have latency and disconnect about once an hour. When I called support I got the usual usual "reboot your modem and defrag your HDD response" every time, naturally only after having them suggest I upgrade to a business account first.

Switched to FiOS about a year ago (as soon as it came available); haven't had a single problem with service or billing since.

The CL Poster: do you enjoy watching 10 tvs at once? well with uverse you cant.

I, like most people on the planet, do not have a wall of small TV sets. I suspect this is because we're not trying to emulate some 60s James Bond villain. You currently get 3 SDTV & 1 HDTV channels, selection of which can be shared between all boxes (so if the same SDTV channel is being watched on two boxes, it only counts as 1 SDTV).


do you enjoy watching multiple HD streams in your house? with uverse, YOU CANT!

BFD. I, like most Americans, don't have a single HD-capable TV in the house. HD adoption is soaring like an airplane made out of bricks, that's why they've pushed back the HDTV changeover so many times.

Funny how the year that they don't push it back is the year that the economy goes into the shiatter, huh?


do you enjoy your work VPN connection? if youre using IP/SEC with uverse, YOURE BONED! (header auth works.. sometimes).

Odd, I had no problems connecting over VPN at my friend's place who's on Uverse. Neither does my friend, or his wife.


do you enjoy a shiat quailty pic? even in HD? with uverse, you get all this!

Oh Jesus Christ. If there's one thing I can say, it's that Uverse's HD is unbelievably better than Comcast's idea of HD. Comcast compresses the shiat out of every channel, even SDTV, which results in a ridiculously inferior picture. That friend with Uverse switched from Comcast and he had both running into his 1080i set when I got there... flipping between inputs to go from Comcast to Uverse, with both tuned to the same channel... it was a night & day difference. Comcast is really procrastinating on rolling out infrastructure upgrades, so they'll have the bandwidth needed to run "1000 channels of HD!", and it's only going to get worse as they roll out more and more HDTV channels into the same undersized pipes.


do you enjoy a cable box that has issues with optical audio and HDMI connections? with uverse, you get this as well!

Oh goody, issues with connections that I don't currently use, nor have any intention of ever using.

I think you really should sell that solid gold toilet. Yes, gold is a great investment before economic downturns, but with every flush you're sending a little gold down the drain.

This guy is a douche! If he really is an employee, he should go to his supervisor to straighten out his bill. His supe can get with whomever entity they need to to discuss the bill.

As a former utility worker, that's what we had to do with our electric bills.

Pending that, verizon is just evil for charging their own employees for service. TWC and the other local cable provider give their employees free internet and cable package, platinum cable package and 10MB tier