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(Some Guy)   Another traveller's woes with Delta's lost luggage system   ( divider line
    More: Asinine  
•       •       •

7878 clicks; posted to Main » on 15 Oct 2002 at 11:26 AM (15 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»

81 Comments     (+0 »)

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2002-10-15 12:22:34 PM  
Serves the assclown right for not buying a travel insurance policy, something ANYONE should do when going overseas.......they cost as little as $30 and cover your ass for lost luggage, canceled flights, etc........
2002-10-15 12:24:26 PM  

10-15-02 12:16:13 PM Fascam
Zzeuss: I agree with carrying light. I carryon ONE medium sized case that I can fit under the seat.

So you're the asshat that cuts into my leg room!

Noway! After the stewardess passes by to check that everything is under the seat, I scoot it back out, leaving just enough room for my feet, bag resting at my heels.

I used to fly with too many inconsiderate fools. Now I'm on a Politeness Jihad.

Actually now I just don't fly anymore.
2002-10-15 12:26:42 PM  
Xsarien: oi! I want to try out JetBlue, but they don't fly low enough over DFW for me to hop aboard. They say there are no plans to come this way, either. *sigh*
2002-10-15 12:27:27 PM  
United sucks.

On a trip to San Jose CA from Michigan it started bad and got worse. When I walked up to the counter to check in they told me my 1st leg to Chicago had been cancelled and they had to re-route me and my co-worker. She tells me all they have left are 2 seats on a flight to Dallas and from there we can hit San Jose. Fine. We hop on the plane and are told we're in a holding pattern. It's early and we've slept most of the flight. As we land the pilot welcomes us to Washington DC, DULLES airport. So now we're on the east coast. We missed our connecting flight to San Jose by an hour because we were still in the air so the give us the last two seats to San Fran. We're promised vouchers for a shuttle to San Jose.

We land in San Fran at 1 AM. We were supposed to arrive in San Jose at 1 PM. Co-worker's luggage is lost (I was smart enough to have carry on only). He has no clothes and some cash, that's it. We go to board our shuttle and they tell us our vouchers are no good and we must pay cash. Now we're both broke and in San Jose at 2 AM. Rental car we had reserved is not available as the airport is closed and NO ONE IS THERE. My buddy, craving a smoke, finds a solitary cab on the far end of the airport complex. He's off duty but gives us a ride to our hotel as we work for a company he knows. My boss paid the cabbie back later.

Co-worker gets clothes a few days later after many, many phone calls and biatch sessions.

On the way back I got bumped due to overbooking and had to take a cab to san fran to catch another flight. Given a worthless voucher.

The next time we flew (corporate gets the tickets) a buddy that didn't make the last trip pulls some strings at United (used to work there years ago) and got us first class all the way there and back. We were drunk and disorderly the entire time. They hated us.
2002-10-15 12:27:52 PM  
Wanda - I'm sure the dildo can be packed elsewhere so it won't be lost.
2002-10-15 12:28:27 PM  
Xsarien i won't argue with JetBlue. How can you beat DirecTV in every seat on a 1hour flight? you can't. they are so money and they don't even know it.
2002-10-15 12:35:46 PM  
haha, go through all the letters... delta1.html, delta2.html, etc... they get even funnier...
2002-10-15 12:38:39 PM  
I gotta agree with the travel insurance thing. Its very worth it.
Also, lemme get this straight, this guy flew to italy, for a vacation with his girlfriend, and didnt even have $100 on him? Last time I flew internationally, I had to prove that I had enough money to live on while there (visa always goes down well.)
I was given a hint as a few ppl have said, take a change or two of clothes in your carry-on luggage. If for no other reason, then you can at least have a change of clothes after the flight, even if all your luggage is there, and especially when its not.
2002-10-15 12:41:50 PM  
Blah blah blah blah blah blah blah. Blah blah blah blah. Blah blah blah blah blah blah, blah blah blah blah blah blah blah. Blah blah. Blah blah blah blah blah blah blah blah blah blah, blah blah blah blah blah blah blah blah blah blah blah.

Why do the airlines lose your luggage? Why do bank lines move so slow? Why are batteries so small?
2002-10-15 12:44:42 PM  
If he truly wants anything from the airline, he needs to tone down his letter. If you make it perfectly clear in plain English that they've already lost your business, why should they bother? I've always had good luck with the approach where you butter them up a bit. Tell them how much you've enjoyed their service or whatever (and tell them how much business you've given) in the past, but how you're disappointed in a recent problem. Say that you know it's an aberration and that you'd appreciate them making it right. You may not get everything you ask for, but you'll get something 95% of the time. Several times, I've taken this approach and actually received more than I was asking for. Go off in the letter making it clear that they've screwed you for the final time and it may feel good to vent, but you'll receive nothing.
2002-10-15 01:03:54 PM  
Your Boss:
I know why: it's because SWA employees are not guarenteed a job from one day to the next like the union crews. I grew up in a union house and have great respect for what unions can do, but c'mon, they have milked their way into becomming lazy, overpaid, biatchy, "poor me" farkers. They don't have to fear for their jobs, so they don't do them.

2002-10-15 01:07:34 PM  
er, ah, AMEN that is...
How did that H slip in there??
2002-10-15 01:13:42 PM  
Buy additional insurance to cover baggage, cancelled flights due to weather, etc.... It's cheap and easy. Well apparently not THAT easy.
2002-10-15 01:15:03 PM  
Zzeuss: I used to fly with too many inconsiderate fools. Now I'm on a Politeness Jihad.

I hear ya!
Keep up that Jihad, just don't be a martyr.
2002-10-15 01:35:40 PM  
This is so tragic that it's funny. Poor SOB.
2002-10-15 01:49:34 PM  
2002-10-15 01:58:20 PM  
I know why: it's because SWA employees are not guarenteed a job from one day to the next like the union crews. I grew up in a union house and have great respect for what unions can do, but c'mon, they have milked their way into becomming lazy, overpaid, biatchy, "poor me" farkers. They don't have to fear for their jobs, so they don't do them.

Sorry chief, the only union at Delta is the pilot's union. The flight attendants just voted against a union (??) The blame for their suck-ass performance lies completely with the asshats at the top. I'm sure most of the staff would be helpfull, but they aren't given the lattitude to spend a quarter to make someone happy. Their morale isn't any better than yours at this point
2002-10-15 02:01:40 PM  
Please contact me by either calling me at (601)324-0300 or write me at P.O. Box 5205, Miss
State, MS 39762.
Thank you for your time.

Frederick R. Frank, Jr.

Thanks for the personal info, Fred Frank.
2002-10-15 02:06:14 PM  
Hmmm...6 year old complaint letter.

Some of this guy's complaints were about ASA (Atlantic Southeast Airlines). They are contracted by Delta for connections from small airports/towns. ASA = Asshat Airlines. They never fly on time and are always rude.

My husband loves Delta, however. Because he flies with them so much for business, he is one of those Platinum members with VIP treatment. He spends his layovers in the Crown room drinking scotch and is generally always upgraded to First Class free. If he has a complaint or lost luggage, they jump to fix it. I, on the other hand, am usually flying alone with two kids with the cattle and treated as such. I have never had an on time flight or a good experience with Delta, but only continue to fly them because of my husband's free frequent flyer tickets. And free is always good.

Delta, or any airline for that matter, does not give a crap about complaints from people who only fly once or twice a year. They only care about their frequent flyers, their bread and butter.

The point is (and this applies to life in general): Good treatment depends on who you are and how much money you spend.

Hope you get your luggage back,Jeff.
2002-10-15 02:34:35 PM  
Someone call the WAAAAAmbulance.

I wasted three peices of paper and a smoke brake for this?
2002-10-15 02:41:50 PM  
I know a few people who have lost clothing and other items in their checked-in luggage. Hence the suggestion that toys that are near and dear to one's, er, heart should be left at home. Buy when you get there, support the local economy.

Amazing how the airlines blame the airports and the airports blame the airlines when something gets stolen.
2002-10-15 03:25:11 PM  
No wonder the attendants were rude....the guy wore the same clothes and was dirty and stinky as hell!!!

I travel with delta regularly (national and international). Never had a problem....If i did, I guess I would be writing a letter like that too!
2002-10-15 03:29:08 PM  
...and didn't he keep money on him? what if the luggage was gone? did he put money in the check in baggage? why did he have to borrow again and again? WTF!
2002-10-15 04:20:48 PM  
worst letter ever. shiat happens. serves you right for flying Delta and their crappy fleet of L1011's ... shiat, those puppies were vibrating disasters the day they rolled off the assembly line.
2002-10-15 05:31:11 PM  
You are now logging on to the Delta Airlines horror stories forum.

I hate Delta. When I was 8 I was returning to Ca from Hawaii. After extensive assurance my parents decided to send me home a few days before them. I was assigned a handler by Delta and my parents were told I would be personally escorted to and fro the plane etc to my waiting relatives at home etc.

So I make the short hop from Kauai to Honolulu with no problem. There Im told that due to overbooking I have no seat home. Being 8, I think I gave the new handler my 'whuh?' face. She promised to try to get to the bottom of it and left. Never saw her again.

Finally after a few hours one of the ground crew of American Airlines walked up to me and asked if I was lost.
I told him what had happened and he took me over to the AA terminal to try and get ahold of my parents. We did, and apparently just before I called they had gotten a call from Delta telling them that I was already on the flight home and everything was jim dandy swell. Now, Im confused and scared and my parents are horrorified that they had trusted me to Delta.
AA, in a display of uber-class I will never forget calmed me down, calmed down my parents, and hooked me up with a complimentary seat home. It was a few hours off so they even had the ground crew guy who found me take me out to McDonalds (my 8 year old idea of heaven). They even arranged for a stewardess on my flight to watch out for me and make sure I got to my relatives at home ok.
The best part? The spare seat they gave me was First Class. Sweet.

I still cant get over how cool they were considering my family wasnt even a customer of theirs.
And what was Delta's response to all of this? According to my parents after many phone calls they finally admitted they had no idea where I was, tried to blame me saying I had run away from my handler, and tried to deny they oversold the plane and lost my ticket. In the end they refunded the ticket they lost, refused to apologize, and my parents dropped it because it was too much hassle dealing with them.

Bottom line, American Airlines has a passenger for life. This was 20 years ago and it really doesnt look like Delta has changed at all.

Ahh, thanks for letting me get that story off my chest. Now I don't have to go to my Testicular Cancer support group with Marla.
2002-10-15 05:36:24 PM  
heh heh heh heh...
He said "rectification"...
heh heh heh heh...

(and STILL no apologies to Beavis and Butthead fans)
2002-10-15 06:08:13 PM  
Delta - doesn't every little tiny asshat?
2002-10-15 06:29:03 PM  

If your hubby is Platinum Medallion he gets yearly Crown Room Membership free. But all is not lost... he gets a hefty discount on a Spouse Membership too! I think he can pay around $150 and you will get to enjoy the tasty goodness that is the Crown Room all year long.
2002-10-15 07:20:28 PM  
Thanks for the advice, Campy. The husband hadn't let me on to that little secret.

I'm not sure if I can put away $150.00 worth of booze in the few trips that I take every year to make the membership worthwhile. But, I would sure have fun trying. :)
2002-10-15 09:53:44 PM  
He's just pissed b/c he didn't get laid.
2002-10-15 10:03:28 PM  
Now for something important... this is taken from the April 29, 2002 Perspectives column in Newsweek:

"I know I ain't got long to be here, but I pray and trust I see her before I go." Joe Dabney, 63, on suing American Airlines for "losing" his wife, an Alzheimer's patient missing since a Dec. 5 flight

I had to do a search and pay $2.95 to get that quote but it was worth it. I've thought of that poor woman (and her husband) many times since I first read that in the magazine. I can't believe it didn't get more press than a one-liner in Newsweek.
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