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(BBC)   Woman who asked for her bank statement was sent those of 75,000 other customers. She decides to tell the authorities rather than quietly selling them back for a neat profit   (news.bbc.co.uk) divider line 46
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9584 clicks; posted to Main » on 30 Jan 2007 at 2:47 AM (7 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



46 Comments   (+0 »)
   

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2007-01-30 01:51:54 AM
"I think I'll probably be changing to another bank pretty soon because it is terrible negligence on their part."

I'm going to find another bank that never makes mistakes! One just like me, miss perfect. Forget the fact that I apparently lost the statement that was already sent to me or that I have no idea how to use the intertubes to see my statement that way, or the fact that that I'm an attention whore who likes to make a big deal about the accidents of other people so no one notices my pizza roll induced second chin and my dyed hair. I don't accept their apology. I have a big problem with this. It's not like a simple matter where my bank statements were sent to other people, along with their "short codes" WETF that is. I got MAIL. A LOT OF MAIL! I wish I were an American so I could sue them for MILLIONS!
 
2007-01-30 02:50:20 AM
I just can't comprehend how you could possibly make that mistake. That's a new level of farkup there.
 
2007-01-30 02:51:24 AM
reason number one why I don't use banks


/one word
// ebay!
 
2007-01-30 02:51:29 AM
Complex_Green after you get off your pedestal, can you send me your bank statements? I mean, it really shouldn't be that big of a deal, right?
 
2007-01-30 02:55:54 AM
Complex_Green

You're very stupid.
 
2007-01-30 02:56:08 AM
...rather than quietly selling them back for a neat profit

Try to extort a bank? I don't know, Davey....
 
2007-01-30 02:56:29 AM
This head line sucks. There is nothing in the article about her going to the "authorities". The only think close to authority mentioned in the article is whatever internal investigation the bank is conducting.

/subby is a tard.
//banks suck, use credit unions.
 
2007-01-30 02:58:59 AM
I don't appreciate your ruse,ma'am.
 
2007-01-30 03:01:18 AM
I don't usually bag on females the way so many heredo but did anyone NOTICE that pic? She's 22?!?!?
 
2007-01-30 03:02:07 AM
bgrainger

banks suck, use credit unions.

Are you saying that if this woman had been using a credit union, something like this would be impossible?
 
2007-01-30 03:02:33 AM
Stephanie McLaughlan, 22
newsimg.bbc.co.uk


22?
 
2007-01-30 03:07:37 AM
This isn't a minor error, but a very serious one. I'd change financial institutions myself if something like this happened to me. Not to mention they just dumped them on her doorstep where someone less honest than her could have gotten their hands on them & misused the info.

That being said, do they even have credit unions in the U.K.? Anyone know the answer to that?

Subby needs to go back to first grade & learn how to read.
 
2007-01-30 03:07:47 AM
lordargent: 22?

It's a tough life in the old country.
 
2007-01-30 03:09:26 AM
desolationrow: I don't know, Davey....

David and Goliath reference for the win.
 
2007-01-30 03:11:21 AM
Retarded headline, woman does the right thing and you insult her for not being a greedy scumbag.

Complex_Green

Let me guess, you got fired over this.
 
2007-01-30 03:11:39 AM
GAT_00: I just can't comprehend how you could possibly make that mistake. That's a new level of farkup there.
They aren't the first to do this kind of thing on a major level. Last year Marine Fed sent out about 5 statements to many of their customers (including me). I sent a letter to each person whose statement I received then notified the bank. The banker freaked out that I let anyone know but admitted there was a "small problem" with a third-party mailer and many customers received similar bundles. I eventually got a letter notifying me my data may have been compromised through no fault of Marine Fed's. I left.
 
2007-01-30 03:27:30 AM
The photo is pretty grainy, but I agree she is pretty rough around the edges for 22 (or lying).

When shiat like this happens, you've got to wonder exactly how it went down. Were the envolopes stuffed by a machine? I'd think that would require a totally different setup than your typical little statement letter unless the same maching is able to pick between multiple envelope sizes, including a massive 500-sheet one. In this case, it'd be nice if sending out thousands of sheets triggered some sort of notification. (maybe it's time to switch to paperless?)

Otherwise I'm picturing some lackey packing these thousands of sheets of confidential information into several packages and firing them off to a residential address. I guess if that was my job I'd probably just stuff the stupid envelopes like the computer says and get on to the next one.

It's pretty mind-blowing incompetence in any case.
 
2007-01-30 03:32:51 AM
Complex_Green, it's one level of incompetence for the hospital to accidentally send a new mother home with the wrong baby. It's another level entirely for them to send her home with 75,000 other women's babies.
 
2007-01-30 03:37:26 AM
Accidentally mailing someone the wrong person's statement is a mistake. Accidentally packing a 200 pounds worth of statements and paying a few hundred dollars to post it to some random person.... now that's really going the extra mile.
 
2007-01-30 04:03:07 AM
How on earth could the bank not notice that they were sending this woman reams and reams of paper? It's not like someone else's statement got folded up with hers there.... someone at the bank would have had to handle those packages at some point.
 
2007-01-30 04:18:19 AM
hook

line

sinker
 
2007-01-30 04:20:45 AM
lazrus281

reason number one why I don't use banks

/one word
// ebay!


Soooo... are you not aware that Paypal is a bank? Or do you just use credi... oh wait. Those are banks too. Now you've got me stumped.
 
2007-01-30 04:38:51 AM
22 ?

They meant size 22.
 
2007-01-30 04:51:47 AM
submitter: selling them back for a neat profit



Great line smitty.
 
2007-01-30 04:54:55 AM
i used to live with her at and her boyfriend/husband in uni halls in Aberdeen. They were both very nice people. and since i have an account at HBOS im glad the details went to someone trustworthy and not some Polish scam artist
 
2007-01-30 04:55:15 AM
shreen

Wow... you ain't kidding.

http://www.trendmicro.com/en/security/phishing/overview/phish061008a.htm
 
2007-01-30 05:07:56 AM
GAT_00 I just can't comprehend how you could possibly make that mistake. That's a new level of farkup there.

As the old saying goes : " To err is human. To really fark up, you need a computer."
 
2007-01-30 05:19:42 AM
Timdesuyo


lazrus281

reason number one why I don't use banks

/one word
// ebay!

Soooo... are you not aware that Paypal is a bank? Or do you just use credi... oh wait. Those are banks too. Now you've got me stumped.


He is the guy that sends you the email offering twice what you are asking. If you close the auction early. You can send the item to :

lazrus281
P.O. Box 991
Butabi, Africa

Oh, and the check ( drawn on The Dead King Bank of Africa ) will actually be for $1000.00 more than he is paying. If you don't mind, would you Western Union the extra cash back to him... He don't accept checks because he don't like banks. Banks are crooked you know.
 
2007-01-30 05:52:05 AM
Good thing this lady turned out to be honest and/or dumb. were she smart and unprincipled, this could have ended badly.
And while I normally have no stomach for the "sharp knees" dialogue, I must concede that if this woman is, indeed, only 22, she's been rode hard and put up wet.
 
2007-01-30 05:57:40 AM
Complex_Green: "I think I'll probably be changing to another bank pretty soon because it is terrible negligence on their part." I'm going to find another bank that never makes mistakes! One just like me, miss perfect.

She lost a bank statement, big deal. She might- or might not- be stupid, big deal.

It's the bank's business to look after people's money; and they f****d that up 75,000 times. Seriously big deal.
 
2007-01-30 06:10:27 AM
jso2897: And while I normally have no stomach for the "sharp knees" dialogue, I must concede that if this woman is, indeed, only 22, she's been rode hard and put up wet.

Sounds like "sharp knees" to me; I'm not claiming she's some flawless supermodel, but I've seen worse.

Anyhow, how someone's photographed- angle and lighting.... *especially* lighting- makes a big difference. I'm sure that my perceived age could vary by the better part of a decade if you took a photograph of me under flattering lighting, when I wasn't tired, and had a good haircut, and compared it to one taken under the opposite conditions.
 
2007-01-30 06:22:09 AM
As soon as I saw the head line, Bank Of America popped into my mind.
 
2007-01-30 06:41:22 AM
Anyone remember the story ('undetermined', according to Snopes) a few years ago about the UK bank that wanted to send a mailshot to its 'high-value' customers? The plan was to post a standard letter to the wealthier savers, offering them a new service. They decided to perform a trial run of the system beforehand, using test data. Unfortunatly, legend has it, this somehow managed to run an actual mailshot to actual customers. Double unfortunately, each of these letters were addressed to a Mr Rich Bastard.
 
2007-01-30 08:11:14 AM
I keep changing banks every time they do something stupid. After 3 bank changes I have come to conclusion that all banks are run by fools.
Of coarse all their "stupid" mistakes benefit them. hummm.
 
2007-01-30 08:21:10 AM
Jamieboy


As soon as I saw the head line, Bank Of America popped into my mind.


I wouldn't have been suprised either.
 
2007-01-30 08:33:05 AM
Why is she a dumbass? She did the right thing.
 
2007-01-30 08:52:10 AM
img.fark.com, tag, anyone?
 
2007-01-30 10:43:07 AM
"I hate banks, just cant stand'em
gimme a shovel and man, I'll plant 'em
6 feet under that's where they belong
I hate banks is the name of this song.
"

-Mojo Nixon
 
2007-01-30 10:47:28 AM
bgrainger: This head line sucks. There is nothing in the article about her going to the "authorities". The only think close to authority mentioned in the article is whatever internal investigation the bank is conducting.

Did you even read the article, or do you mean "there is nothing close to authority mentioned in the article besides the Information Commissioner's Office"?
 
2007-01-30 10:48:09 AM
Everyone accousting Complex Green needs to shut their cake hole, the Prince has something to say:


The only time establishments like this get any press is when something bad happens. You never hear about the dozens of great stories that come out of these groups because no one wants to hear about it.

Why? Because we think perfection should be the status quo. Well since we aren't all robots just yet, I think we can cut the bank some slack here.

Did they mess up pretty badly? Yes, they did. Should everyone jump down their throat over something like a bank statement? No

The lady is overreacting and in true Fark fashion, most of the peons in my kingdom are as well.

/Rations cut back for a week for such dumbassery
//Doesn't want to hear anymore yapping from the peons on this topic
 
2007-01-30 10:52:46 AM
Hahaha, that's great . . . glad it's not where I work (mostly because I work with customers and *EVERY ONE OF THEM* would have stopped by my desk and asked about it as if they were the first to do so.)

I would have taken a few weeks off just to avoid that.

After looking at dozens of people's transactions almost every business day for the past six years, though, I can tell you that it's not nearly as interesting or reflective of the account owner as you would think. Hell of a fark up, though.
 
2007-01-30 12:12:06 PM
The head of the Canadian IRS (the CRA) is resigning over privacy issues like these. A guy in Nova Scotia asked for his own tax returns for the past 9 years, and they sent him 9 years' worth of 10 other people's as well. (Second-last paragraph).
 
2007-01-30 02:14:49 PM
I don't care what anyone else says Complex_Green "pizza roll induced second chin" is pure gold.
 
2007-01-30 04:20:03 PM
submitter is an asshat for calling Ms. McLaughlan a dumbass for not being a criminal.
 
2007-01-30 06:34:41 PM
What is un-freaking-believeable, is that someone at the bank must have actually arranged the courier to pick this up. And someone packed them all into boxes.

Two possible scenarios here:

1) Bank empolyees are so underpaid or bullied that they saw this happen and decided they didn't give a damn.
2) This kind of foul up happens all the time, and this is the "one that got away".

Either way, this bank has a lot of explaining to do.
 
2007-01-30 06:41:52 PM
Did anyone else notice that this is a really long article that was pretty much summed up by the headline? They repeated the obvious things, "this is bad", "we're looking into it" like three times with different phrasing.
 
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