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(Reuters)   Blockbuster being sued for "not late fees"; insists being charged for not returning something on time isn't a late fee   ( divider line
    More: Obvious  
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30002 clicks; posted to Main » on 20 Feb 2005 at 8:17 PM (12 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»

167 Comments     (+0 »)

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2005-02-20 08:18:48 PM  
2005-02-20 08:19:45 PM  
its quite simple really.
americans are idiots.

commense sense has gone away it seems.
2005-02-20 08:20:15 PM  
Any headline that takes me longer than 10 seconds to understand is not a well-written headline
2005-02-20 08:20:42 PM  
Those "restocking fees" are just late fees in disguise.
2005-02-20 08:21:40 PM  
This headline hints at the deeper dream that is reality, ah yes.

Cough -netflix- cough.
2005-02-20 08:23:28 PM  
*cough* torrent *cough*
2005-02-20 08:23:46 PM  
I sure hope that Blockbuster comes out on top when all this legal no-sense is said and done. because i think it is a great policy. Besides, if you are going to rent something, then not return. You get what is coming to you.

But then what i took from the article is that some people feel that the "No late fee" policy is false advertising because they see the "re-stocking fee" as a form of a late fee.

/Still should get what is coming for them.
2005-02-20 08:24:42 PM  
ericb45696: its quite simple really.
americans are idiots.

commense sense has gone away it seems.

The guy who calls Americans idiots is the one who spells "common sense" incorrectly. I love it.
2005-02-20 08:25:06 PM  
ok as a part time (twice a month) blockbuster employee, its frackin simple, would you rather pay $12 for a movie that is over a week late or $1.25. And at my store, the few times we've encoutered the $1.25 fee, half the time we waive it anyway.
2005-02-20 08:25:09 PM  
Not all Americans are idiots. I'm an American and the policy makes perfect sense to me. Anyone with a little common sense would know they can't possibly hang on to a movie for as long as they want free of charge. Read the fine print. Always.
2005-02-20 08:27:12 PM  
This is a perfect case of a frivolous lawsuit. If $1.25 is the most you'll have to pay for keeping a movie over 8 days, it still beats the hell out of paying an additonal $3.75 late fee per day each day your vid is overdue.
2005-02-20 08:27:37 PM  
Blockbuster is lame. Why not let you keep it til you want another one. Its not hard to have a zillion copies. And who cares what the policy or fine print really is, it's their asinine misleading commercials thats the problem.

fark them. netflix!
2005-02-20 08:27:41 PM  
gfhs77 --

True. However, "No Late Fees" should mean just that, and that $1.25 restocking fee reminds me once again why I don't go to Blockbuster.
2005-02-20 08:27:52 PM  
It's very simple. The policy says "No late fees". It doesn't say "No due dates". You still need to RETURN the movie. If you don't return the movie, you get charged for it. I don't see a problem with that. People still want something for nothing.
2005-02-20 08:27:58 PM  
I'm not particularly litigious, but I say sue the farking bastards. But rather than ask for $$ in settlement, just get them to change all their mumbo jumbo billshiat word games about late/not late/whatever into direct and honest terms.

/dreaming of world peace too
2005-02-20 08:28:22 PM  
The only thing I have against the "no late fees" policy is that too few rentals come back soon.

I went to go rent "Ray" early Friday morning when the store opened and found there were no copies available of the 20+ that branch owned.
2005-02-20 08:30:08 PM  

/saw it coming from the day i asked a Blockbuster register monkey to explain the policy to me
2005-02-20 08:32:18 PM  
Blockbusters sure does get sued a lot, LOL!
2005-02-20 08:33:23 PM  
"Under the terms of the new policy, consumers get a weeklong grace period to return movies or games after their due dates. But their accounts are automatically charged the full retail price of the title (minus the initial rental fee) if they keep the item for more than a month. If consumers return the title within 30 days after the grace period, they are charged a restocking fee of $1.25."

You gotta be one hell of an asshat to find something wrong with that.
2005-02-20 08:33:32 PM  
netflix ownz.

i did notice that a few videos from blockbuster seem to be "different", TBS-like (as not to offend). differently cut scenes with different words, non-curse words.

really small print on the back saying it was edited for content, too.
2005-02-20 08:33:42 PM  
BTW, the terms aren't confusing and Americans aren't inherently idiots (though our current leader is, but that's another story altogether)...

No Late Fees can easily be understood as "there will not be any fees associated with the product being returned late." That has nothing to do with people getting charged movie price if they don't return it in a week. That's a "delayed sale." But when the renter DOES return it, and gets the "delayed sale" transaction reversed, tacking on a FEE (regardless of what you call it) constitutes a FEE for returning the product late... and thus a LATE FEE.

Sue the bastards twice!
2005-02-20 08:34:25 PM  

I got 5 dvds delivered to my door in one week. All for the price of 1 in store rental. I also don't have t o deal with slimeball franchisees that participate in none of the nationa lpromotions.
2005-02-20 08:36:47 PM  
Quit ruining a good thing. A buck 25 "late fee" for having it overdue for a week is better than 5 bucks for 2 hours late. Arses.
2005-02-20 08:38:17 PM  
What a coincidence. Just today I canceled my Blockbuster Online account.

/sticking with Netflix.
2005-02-20 08:39:16 PM  
So you rent a movie. The rent is presumably 3 days, or whatever. But if return it 1 week later, then nothing happens.

Doesn't that just mean Blockbuster have exteneded thier rent period to a week, and are dressing it up as something to appeal to lazy people that can't do something simple like return a DVD?
2005-02-20 08:39:25 PM  
What you've seen here are the last gasps of a dying company.

In this writer's opinion, they generally suck moose cock, they overcharge, and their business model is no longer viable.
2005-02-20 08:39:49 PM  
Anything I should consider Jim?
2005-02-20 08:41:28 PM  
hollywood video is better. if you return your movie within a day after renting it, you get $1.00 store credit. hells yeah.
2005-02-20 08:43:03 PM  
thanks. I learned to spell in an american school. I also learned how to type drunk along the way :)

Netflix can kiss my butt. so far (1 month) Im much happier with blockbuster online.

I had netflix twice and wasnt happy either time. new releases seemed to take forever.
2005-02-20 08:43:34 PM  
Oh crap! Here i thought I could just rent a videogame, keep it for 5 years and return it with no fees! Silly me!
Blockbuster, you owe me 1.5 million now. Thanks.
2005-02-20 08:45:10 PM  
too bad this doesn't apply to video games.
2005-02-20 08:45:36 PM  

I believe their sales are up and are about to buy out their biggest competitor, Hollywood Video.
Also, Netflix isn't as good as it seems. I used Netflix for 2 months before I cancelled. The service was horrible. I don't trust any company that will not post a phone number on their webpage. For that matter, I wouldn't trust companies that have webpages devoted to giving out their phone number (Netflix, AOL's cancellation line, etc etc)
2005-02-20 08:45:44 PM  
Because returning a video on time is too hard?
2005-02-20 08:46:18 PM  
Ok, I hate Blockbuster with a passion most of you won't understand (worked there and was SCREWED OVER there) but they have this new thing called MOVIE PASS.
$14.99 for unlimited rentals ($24.99 after the first month)

Since you're paying almost $5 a rental it pays itself off after 4 or 5 rentals.

I;ve been getting 2 movies a day! They must hate me!
2005-02-20 08:46:41 PM  
There is seriously nothing wrong with Blockbuster's new rental policy. It's way better than their previous late fees. If you don't understand it, I'm sorry, but you are an idiot.
2005-02-20 08:46:51 PM  
I'm rather amazed by the Blockbuster apologists. If you're being charged for not returning a rental within a certain period of time, that is a late fee. You can call it a restocking fee or a "delayed sale" but that's just legalistic quibbling. It comes out to the same thing.

When I rent something from Netflix, no late fees means no late fees. Since that's who Blockbuster is trying to compete with, their disingenuous leagalisms are just a way to try and fool people into thinking that they're getting the same deal when, in fact, they're just paying a money, up front, for a bogus "grace period" that's nothing more than an extended due date.
2005-02-20 08:48:54 PM  
i don't see how they can complain NOW. the late fees were RIDICULOUS before. honestly, i don't see how they're going to be making money in 3 years.
2005-02-20 08:49:05 PM  
The Blockbuster in my town has put some inconspicous sign on the rental desk where they state that since they are a "franchise" they can do as they like. The letter further states that is it a better value for the customer to buy the "enhanced" membership where you pay 25 bucks a month and get unlimited free rentals. I don't spend 25 bucks a month on video rentals, so I am screwed out of the corporate offer.
Peeves me right off, I hope they do get sued.
2005-02-20 08:49:25 PM  
Shouldn't this just define the basis of America's capitalist economy...if you don't like it, get your movie somewhere else...
2005-02-20 08:50:31 PM  
[image from too old to be available]

Potato, potahto.
2005-02-20 08:50:34 PM  
It is the principle of the thing. You don't run a "no late fees" promotion, then charge customers a fee for returning something late.

That is like your girlfriend telling you she isn't on her time of the month, but when you go to fark her, you come out all bloody.
2005-02-20 08:51:05 PM  
Worked at Blockbuster for 3 years. People will find a problem with any system that is installed. I have yet to have someone tell me what is so difficult about renting a movie, watching it, then returning it after you're done watching it. Whenever I rent a movie, it's because I'm hanging out with people and we wanna watch a movie that night. So we rent it, watch it, and someone returns it the next day. Done.

I hate people.
2005-02-20 08:52:19 PM  
Who gives a shiat?
2005-02-20 08:52:43 PM  
I see not problem with this headline.
2005-02-20 08:52:45 PM  
This just brings new meaning to frivolous. How retarded do you have to be to not realize that they are not going to allow you to just keep their movies forever. Even library's will eventually charge you the full price of a book that you've borrowed.

/Any more of this and my sanity is going out the window.
2005-02-20 08:55:14 PM  
netflix rocks
although I have not left the house in 3 months...

/but I could if I wanted to!
2005-02-20 08:58:16 PM  
Last rental place I went to called them "extended viewing fees."
2005-02-20 08:59:20 PM  
I have the movie pass, too. I think it's 18.99 a month. I was a habitual late-returner. Now, I never have late-fees. I have considered netflix and BB online, but I like going to the store and picking stuff out. Course, once you have your eyes set on a new-release, you may not see it in stock for a month! But I am saving, big time.
2005-02-20 09:00:28 PM  
ok, sometimes I do like lawyers...

Blockbuster just doesn't tell ya the WHOLE story in their wonderful "No Late Fees" commercials... now do they.
2005-02-20 09:00:31 PM  
I figured there was a catch like this. So I kept returning my movies on time and asked a friend who was a Blockbuster employee to explain it to me. If they wanna charge their "restocking fee," I could really care less. I return my movies on time anyway. However, I don't think it's right that they say they've ended late fees when they really haven't.
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